KK 1

 

DAM 4623

TP-300-4/M06/KK(1/4)

Helaian 1 Daripada 4

 

INSTITUT KEMAHIRAN TINGGI BELIA NEGARA KEMENTERIAN BELIA DAN SUKAN MALAYSIA KERTAS KERJA

KURSUS

 AFTER SALES SERVICE EXECUTIVE

TAHAP

LEVEL 4

NO. DAN TAJUK MODUL

06.00 QUALITY MANAGEMANT 1

TUGASAN

OBJEKTIF PENCAPAIAN

TAJUK

TUJUAN

06.01 Implemant work flow process 06.02 Carry out customer satisfaction activities 06.03 Conduct technical issues analysis 06.04 Conduct technical recall campaign This module contains the scope of quality control consisting of identifying quality control planning and activities, preparing and obtain quality control, checking quality control planning planning and activities, assuring enforcement of quality control activities, recording and produce quality control activities. The content of this module is used to design teaching, learning acti tiv vities and asses sessment tools to evaluate trainees performances.

ALIRAN KERJA Carry out work flow process implementation using workshop work sc scop ope e ,wor ,work k sp spec ecif ific icat atio ion, n, works orksho hop p work work fl flow ow proc proces ess s ,workshop facilities and equipment ,work schedule ,manufacturer  specificatio speci fication n and information information and Organisatio Organisation n Chart , etc .so thatt type tha type of work work and work work flo flow w proces process s identi identified fied,, workfl workflow ow process requirement requirement prepared and workflow workflow process exe executed cuted in accordance with work specification requirement and company`s standard operating procedures.

-------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------Modul 06 - Kertas Kerja Cawangan Pembangunan Kurikulum 2014 (Edisi 6)

 

DAM 4623

TP-300-4/M06/KK(1/4)

Helaian 2 Daripada 4

PENGENALAN :

 Anda sebagai pengurus teknikal di sebuah syarikat kereta terkemuka dan telah mengenalpasti model kereta keluaran tahun 2015 terdapat masalah pada sistem Air Bag.  Anda dikehendaki untuk memanggil semula pengguna keluaran kereta tersebut untuk  di diba baiki iki.. Se Sedi diak akan an ca cart rta a alir alir pros prosed edur ur dala dalam m ‘re ‘reca callll camp campai aign gn’’ ters terseb ebut ut.. Berd Berdas asark arkan an permasalahan ini, anda juga diminta menyediakan data-data kepuasan pelanggan berkaitan masalah ini.

DRAWING / DATA / TABLE: Not Available

TOOLS / EQUIPMENTS / MATERIAL: 1.

Organization ch chart

2.

Fl Flamm ammabl able e ite items ms (t (thi hinn nner, er, petr petrol ol trea treatm tmen ent, t, et etc. c.))

3.

Toxic Toxic ma mate teri rials als (bra (brake ke fluid fluid,, b bat atte tery ry ac acid id,, e etc tc.) .)

4.

Sour Source ce sto stock inve inven nto tory ry rec record ord

5.

Co Comp mpan any’ y’ss St Stan anda dard rd Op Oper erat atin ing gP Pro roce cedu dure re

6.

Part Partss ca cata talo logu gue e (pa (part rtss lis list, t, pr pric ice e lilist, st, p par arts ts d dra rawi wing ng,, et etc. c.))

7.

Sp Spar are e pa part rtss inv invento entory ry rec records ords

8.

Pro Produ duct ct ra rang nge e ((mo mode del, l, vvar arian iant, t, ye year ar of ma make ke,, e etc tc.) .)

9.

Or Orga gani nisa sati tion on Ch Char artt 6 6)) C Co omp mpan any’ y’ss

10. 10.

Ca Cate tego gorie riess of tool toolss an and de equ quip ipme ment nt

11. 11.

Co Comp mpan anyy iinv nven ento tory ry sys syste tem m rrec ecor ord d

12. 12.

List List o off su suppl pplier ier o off to tool olss an and d eq equi uipme pment nt

13.

Man Manufa ufactu cture re spe specif cifica icatio tion n (bran (brand d nam name, e, warr warrant antyy peri period, od, et etc). c).

14.

Too Tools ls a and nd equ equipme ipment nt cap capita itall as asset set ord order er fform orm

15. 15.

Stan Standa dard rd O Ope pera rati ting ng P Pro roce cedu dure re ((SO SOP) P)

------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------Modul 06 - Kertas Kerja Cawangan Pembangunan Kurikulum 2014 (Edisi 6)

 

DAM 4623

TP-300-4/M06/KK(1/4)

Helaian 3 Daripada 4

DETAIL

WORK STEPS

1. Iden Identi tify fy type ype o off work 

1.1 Determine types o off work in the worksho workshop p (Vehicle reception,generate repair order, etc.) 1.2 Dete Determine rmine scop scope e of work  1.3 Determine wo work rk speci specification fication (major,minor,diagnosis,etc.) 1.4 Dete Determine rmine responsible personnel/ personnel/parties parties involved 1.5 Utilise management Information system (MIS) Comply to company`s Standard Operation Procedure (SOP)

2 Identify workflo kflow w process

2.1 Inter Interpret pret worksh workshop op work flow process 2.2 Dete Determine rmine responsible personnel/ personnel/parties parties involved 2.3 Comply to ccompany’s ompany’s Standard Operating Procedure(SOP)

3 Prepare workflow process requirement

4 Execute workflow process

3.1 Determine workflow requirement procedure, workstation, etc.) (process records, checklist, 3.2 Interpret work schedule (time, flat rate, etc.) 3.3 Determine nature of work (major, minor, diagnosis, etc.) 3.4 Determine workshop facilities and equipment (lifter, air tools, etc.) 3.5 Interpret manufacturer specification and information (workshop manual, equipment, tools, parts catalogue, etc.) 3.5 Deter Determine mine resp responsible onsible person personnel/par nel/parties ties invo involved lved 3.6 Comply to co company mpany’s ’s Standar Standard d Operati Operating ng Proce Procedure(S dure(SOP) OP) 4.1 Utilise workflow requirement (process records, checklist, procedure, workstation, etc.) 4.2 Utilise work sch schedule edule (time, flat rate, etc.) 4.3 Perform the ty type pe of work (major, minor, diagnosis, etc.) 4.4 Dete Determine rmine responsible personnel/ personnel/parties parties involved 4.5 Comply to ccompany’s ompany’s Standard Operating Procedure(SOP)

CHECKLIST

No  A.

Competency Level WORK OUTPUT

Accepted

Not  Accepted

------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------Modul 06 - Kertas Kerja Cawangan Pembangunan Kurikulum 2014 (Edisi 6)

Note

 

DAM 4623

TP-300-4/M06/KK(1/4)

Helaian 4 Daripada 4

1

Survey h ha ad b be een done.

 

B.

WORK PROCESS

 

1

 Determine competitive information

 

2

Checklist

3

Analyse data  

C.

TIME

1

Within given time    

D.

ATTITUDE

1

Discipline

2

Commitment

3

Responsibility

E.

SAFETY  

1

Personal

 

2

Tools

 

3

Environment

 

 

CHECK LIST 

(Trainee’s name & signature)

Date

(PP’s name & signature)

Date

------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------Modul 06 - Kertas Kerja Cawangan Pembangunan Kurikulum 2014 (Edisi 6)