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New Diagnosis Product Portfolio Global Service & Parts GSP/OIP Product Management Star Diagnosis & XENTRY
Global Service & Parts
Agenda Overview new Diagnosis Product Portfolio Components • XENTRY Connect • XENTRY Tab • Standard PC Software • XENTRY Control • ConfigAssist • StartKey Center Update WLAN & Network Infrastructure Training & Support Forecast Product Management Star Diagnosis & XENTRY
05.10.2012
Global Service & Parts
The XENTRY brand has been consistently established in the markets and expanded over the past years XENTRY – integrated workshop solutions Rollout for coupling between XENTRY TIPS and EPC net, WIS/ASRA net 2007
Launch of XENTRY Flash and parallel quick test 2008
2010
2012
XENTRY Diagnostics rollout (for Mercedes-Benz passenger cars)
Standardized access to Diagnosis for all brands and divisions
Launch of new hardware product portfolio (XENTRY Kit)
Our Vision
• An integrated after-sales system world with consistently usable and up-to-date after-sales information • Future-oriented diagnostic solutions • Complete support of the after-sales processes by the system • Increase in service quality and customer satisfaction
Product Management Star Diagnosis & XENTRY
05.10.2012
Global Service & Parts
The new diagnostic product portfolio will be launched in the markets within the established XENTRY brand family XENTRY Integrated Workshop Solutions
XENTRY Diagnostics
XENTRY DAS
XENTRY TIPS
WIS/ASRA
EPC
XENTRY Flash XENTRY Support & Feedback
Standard PC
Product Management Star Diagnosis & XENTRY
XENTRY Connect
XENTRY Tab
05.10.2012
Global Service & Parts
The main innovation is that all applications will be installed and run directly on the multiplexer Overview product concept 2012 AccessPoint1
XENTRY Tab
XENTRY Connect
Remote-handling of the application Access Point Display of the application Diagnosis applications are installed on XENTRY Connect HMS XENTRY Control
1
Product Management Star Diagnosis & XENTRY
05.10.2012
not offered by Daimler AG
Global Service & Parts
The workshop user can use XENTRY Connect either with XENTRY Tab or with a Standard PC Advantages of the new product concept
• Improvement to system stability (e.g. reduction in flash aborts) XENTRY Connect
Access Point1
XENTRY Tab
• High flexibility • Installation of own software on XENTRY Tab • Parallel work on several vehicles • All model series can be diagnosed
HMS
• Alternative use of standard PC with low performance requirements Option: Standard-PC1
1
• Cooperation with Panasonic, market leader for „Ruggedized-Computing“
not offered by Daimler AG
Product Management Star Diagnosis & XENTRY
05.10.2012
Global Service & Parts
The new products will cover the most important demand segments and will offer a future-proof diagnosis solution New hardware diagnosis product portfolio Future
Today (2012)
compact4 MT SDconnect
XENTRY Kit MT (XENTRY Connect, XENTRY Tab, MT)
compact4 SDconnect
XENTRY Kit (XENTRY Connect, XENTRY Tab)
basic2 PartD3
XENTRY Connect Standard PC
MT
XENTRY MT
• These product variants cover the essential demand segments • The retail contract term will be extended from 36 months to 42 months • The recommendation for current SD basic customers is to use the XENTRY Conenct in combination with an existing standard PC, though no support is offered for standard PC • The Measurement Technology system and the ChipCard Reader can only be used with XENTRY Tab, the SBC Flashbox and MoTelDis are connected to the XENTRY Connect Product Management Star Diagnosis & XENTRY
05.10.2012
Global Service & Parts
Agenda Overview new Diagnosis Product Portfolio Components • XENTRY Connect • XENTRY Tab • Standard PC Software • • • Update
XENTRY Control ConfigAssist StartKey Center
WLAN & Network Infrastructure Training & Support Forecast Product Management Star Diagnosis & XENTRY
05.10.2012
Global Service & Parts
Impressions XENTRY Kit: XENTRY Connect and XENTRY Tab
XENTRY Kit
Product Management Star Diagnosis & XENTRY
05.10.2012
Global Service & Parts
XENTRY Connect features long battery life and contains a complete PC core Overview of the XENTRY Connect advantages Mobility • Battery operating time: Approx. 40 Min. • Robust and compact housing • Data transmission via WLAN/ Wi-Fi (WLAN standards a/b/g/n)
Flexibility • XENTRY Connect can be used in combination with the XENTRY Tab or with a standard PC • Parallel work with multiple XENTRY Connect units controlled by a single XENTRY Tab/Standard PC unit
Product Management Star Diagnosis & XENTRY
Easy operation
• Optimized menu structure • Enhanced stability resulting in fewer diagnosis aborts
Performance • Complete PC core, RAM: 4 GB • Diagnostic applications are installed on and run from the XENTRY Connect • Windows Embedded Standard 7 32-bit with MUI package
05.10.2012
Global Service & Parts
XENTRY Tab offers easier handling and higher performance to the users Overview of the advantages of the XENTRY Tab Mobility
Easy operation
• Compact & light, space saving • Longer battery operating time (max. 4:20h)
• Improved readability: sunlight readable display
• 3-year warranty on battery
• Stepless raising device
• Data transmission via WLAN/ Wi-Fi (WLAN standards< a/b/g/n)
Flexibility
Performance
• Large number of connection options for peripherals
• Large working memory (2 GB)
• Open system, any software can be installed
• Large data memory: Hard disk (250 GB)
• XENTRY MT and ChipCard Reader can only be used with XENTRY Tab
• Windows 7 Professional 32-Bit
Product Management Star Diagnosis & XENTRY
05.10.2012
Global Service & Parts
The XENTRY Connect can also be used with a standard PC
Minimum requirements standard PC Operating System
Windows 7 (professional 32bit or 64 bit)
Processor
1.1 GHz Dualcore
Data memory
At least 30 GB free space
Main memory
2 GB
USB-interfaces
min. 2 x USB 2.0 (for external BD-Drive)
Standard PC
or internal DVD-Drive Network
LAN or WLAN
Display
recommended: 13.3‘‘ with 1366*768 Pixel
Virus scanner
recommended
Product description: The standard PC can be used instead of XENTRY Tab. There are no restrictions regarding supplier and model of the standard PC, the workshops can choose this on their own. HMS 990 USB Measurement Technology and ChipCard Reader can not be used with the standard PC.
Product Management Star Diagnosis & XENTRY
05.10.2012
Global Service & Parts
Agenda Overview new Diagnosis Product Portfolio Components • XENTRY Connect • XENTRY Tab • Standard PC Software • • • Update
XENTRY Control ConfigAssist StartKey Center
WLAN & Network Infrastructure Training & Support Forecast Product Management Star Diagnosis & XENTRY
05.10.2012
Global Service & Parts
The Software XENTRY Control supplies basic functions for handling and administration of XENTRY Connect XENTRY Control
XENTRY Control is the software for displaying the applications which run on XENTRY Connect. It serves as a “bridge” between the applications and their operation by the user. • Administration of the XENTRY Connect in the network in order to select, connect und disconnect different XENTRY Connect • Providing the user interface of the XENTRY Connect • Providing new use cases, such as: • Stand-alone diagnosis or ECU-programming • Remote support of colleagues • Visualization of XENTRY Connect status information, such as: • Charge of battery • Status of network connection • Status of vehicle connection
Product Management Star Diagnosis & XENTRY
05.10.2012
Global Service & Parts
The XENTRY Control selection screen shows the statuses of available XENTRY Connect devices in the workshop network XENTRY Control – screen and tiles
Free (green): The XENTRY Connect is configured and ready for use; there are no existing connections to the XENTRY Connect.
Not connected (yellow): There is currently no connection to the XENTRY Connect. However, the last user with an active connection has an exclusive user session in progress, to which only he or she can re-establish a connection.
Connected (red): Another user has an active connection to the XENTRY Connect.
Product Management Star Diagnosis & XENTRY
05.10.2012
Global Service & Parts
The XENTRY Control selection screen shows the statuses of available XENTRY Connect devices in the workshop network XENTRY Control – screen and tiles
Not configured (grey): The XENTRY Connect does not have a valid configuration yet.
Configuration in progress (red): The XENTRY Connect is currently being configured. Note: this title also appears when a user is switching modes
Help requested (yellow): A user on the XENTRY Connect with an active connection has sent a request for help.
Incompatible (grey): The status of the XENTRY Connect device cannot be read by XENTRY Control, because the software versions are incompatible Product Management Star Diagnosis & XENTRY
05.10.2012
Global Service & Parts
The deskband is shown in the taskbar if the user is connected to a XENTRY Connect, by clicking it the Deskband Pop-Up appears Deskband Pop-Up
Product Management Star Diagnosis & XENTRY
05.10.2012
Global Service & Parts
Agenda Overview new Diagnosis Product Portfolio Components • XENTRY Connect • XENTRY Tab • Standard PC Software • • • Update
XENTRY Control ConfigAssist StartKey Center
WLAN & Network Infrastructure Training & Support Forecast Product Management Star Diagnosis & XENTRY
05.10.2012
Global Service & Parts
Before the user can work with the system he has to configure the XENTRY Connect for the initial startup with the ConfigAssist Initial Startup
Product Management Star Diagnosis & XENTRY
05.10.2012
Global Service & Parts
The user can configure the complete system or each component seperately Selection of the system to configure
Product Management Star Diagnosis & XENTRY
05.10.2012
Global Service & Parts
Agenda Overview new Diagnosis Product Portfolio Components • XENTRY Connect • XENTRY Tab • Standard PC Software • • • Update
XENTRY Control ConfigAssist StartKey Center
WLAN & Network Infrastructure Training & Support Forecast Product Management Star Diagnosis & XENTRY
05.10.2012
Global Service & Parts
The StartKey Center replaces the known StartKey Manager. It contains all StartKey relevant information. StartKey Center
You can read out the system number, HW ID, and App ID for your system from the StartKey Center, as well as download, save, and check the validity of your StartKeys. Proxy settings can be made here, too.
2 Device information
3 Proxy-settings
4 StartKeys for the individual
5 License server
1 Menu
applications Product Management Star Diagnosis & XENTRY
05.10.2012
Global Service & Parts
Agenda Overview new Diagnosis Product Portfolio Components •
XENTRY Connect
•
XENTRY Tab
•
Standard PC
Software Update WLAN & Network Infrastructure Training & Support Forecast
Product Management Star Diagnosis & XENTRY
05.10.2012
Global Service & Parts
In the future XENTRY Connect will be updated every 2 months via an Image. XENTRY Tab will be updated when necessary Update-concept XENTRY Connect
• Workshops receive a Blu-ray Disk (BD) every two months. The update will be started directly from the BD-drive at the XENTRY Connect. • Every update cleanses and resets the system and hereby removes possible system errors (update and recovery are the same process) • User-specific data (user account, language, etc.) remain unaffected after the update
Update concept XENTRY Tab / Standard PC
• Daimler specific software (like XENTRY Control) will be installed after receiveing the new XENTRY Tab. After this first installation, this software will only be updated if necessary (no periodic update DVD) • The workshop is responsible for the update of the operating system and virus scanner on the XENTRY Tab
Product Management Star Diagnosis & XENTRY
05.10.2012
Global Service & Parts
For Update and Recovery of XENTRY Kit you can use the UpdateAssist. UpdateAssist
The user can start the UpdateAssist by clicking on the link on the desktop of XENTRY Tab/Standard-PC.
On the start-screen you can decide for which component you want to make the update or recovery. The UpdateAssist explains the required steps.
Product Management Star Diagnosis & XENTRY
05.10.2012
Global Service & Parts
The UpdateAssist explains the required steps for an update of the XENTRY Connect. UpdateAssist
Shut down
Update-procedure
XENTRY Connect.
starts.
Connect the BD-drive with
The successfull completion of
both USB connectors to
the update-process will be
the XENTRY Connect.
shown in the XENTRY Connect display.
Start the update-process with the key combination and . Insert XENTRY Connect update-BD. Product Management Star Diagnosis & XENTRY
05.10.2012
Global Service & Parts
Agenda Overview new Diagnosis Product Portfolio Components •
XENTRY Connect
•
XENTRY Tab
•
Standard PC
Software Update WLAN & Network Infrastructure Training & Support Forecast
Product Management Star Diagnosis & XENTRY
05.10.2012
Global Service & Parts
Like today, you can connect XENTRY Connect and XENTRY Tab via the workshop IT infrastructure or directly via WLAN Possibilities to connect XENTRY Connect and XENTRY Tab Service24h mode The connection between both systems is established directly
Both systems have to be connected to the workshop network
there is no online access (internet or required servers)
LAN
WLAN
Workshop mode The connection between both systems is established via the workshop IT infrastructure
Product Management Star Diagnosis & XENTRY
05.10.2012
Global Service & Parts
With the new product portfolio, it is not possible to mix the modes
To mix the network modes is not possible
WLAN / LAN
Mix of Workshop Mode and Service24h
Only one LAN interface at XENTRY Connect
Only one LAN interface at XENTRY Tab Product Management Star Diagnosis & XENTRY
05.10.2012
Global Service & Parts
Agenda Overview new Diagnosis Product Portfolio Components •
XENTRY Connect
•
XENTRY Tab
•
Standard PC
Software Update WLAN & Network Infrastructure Training & Support Forecast
Product Management Star Diagnosis & XENTRY
05.10.2012
Global Service & Parts
The changes with XENTRY Kit will be trained via an e-training and Akubis trailers, and will be integrated into existing trainings Training concept E-Training
2 Akubis trailers
Face-to-Face
• Duration: ~30 minutes Duration: ~5 minutes each • Content: Overall concept XENTRY 1. Teaser about the new Kit, hard- and software philosophy/advantages/basic components, changes in idea; broadcast end of October; operation, final test target group: „all“ (also service • Target group: workshop managers etc.) employees, employees of 2. Trailer about Mercedes-Benz Service24h, components/architecture/initial service advisors start-up/operation; broadcast end of November, once every Go-live end of October month; target group: a CD version in German, English, Spanish, Italian, French, Japanese, administrators and workshop Chinese & Russian will be users distributed together with the systems
• Short training concept for international trainers and multipliers • Early integration of the new components into the practical part of all diagnosis trainings • Target group: all participants of diagnosis trainings • Handover within TTT in cw 30/31
The training concept about the new XENTRY systems consists of several parts which can be attended individually by the users. Product Management Star Diagnosis & XENTRY
05.10.2012
Global Service & Parts
The Support Tool can be used to create support packages for the UHD and to create screenshots Support Tool
With the Support Tool, all data and information that is required for a support case can be compiled quickly. Furthermore, it offers a convenient possibility to create screenshots. 2 Version information
Menu 1
3 Quick
Product Management Star Diagnosis & XENTRY
test
4 Device
information 05.10.2012
Global Service & Parts
Agenda Overview new Diagnosis Product Portfolio Components •
XENTRY Connect
•
XENTRY Tab
•
Standard PC
Software Update WLAN & Network Infrastructure Training & Support Forecast
Product Management Star Diagnosis & XENTRY
05.10.2012
Global Service & Parts
A number of conditions have been defined to ensure a smooth transition from the previous to the new product concept Information on phase-out of current product concept
The current product bundle (Star Diagnosis compact4 with SDconnect) • Ensures well-functioning diagnostics for the coming years • Takes account of the requirements for future generations of both cars and commercial vehicles Conditions for change
Extension of existing contracts • The contracts for Star Diagnosis compact4 and Star Diagnosis basic² systems will continue; this also applies for any systems expiring in 2012 • Theft replacement orders and additional requirements for newly opened workshops can be processed using Star Diagnosis compact4 systems Transition to new product bundle • Pre-ordering possible via Portal starting July 2012; delivery starting end of November 2012 • Earlier switch not possible under existing contracts • Preferred exchange of basic2 systems
Product Management Star Diagnosis & XENTRY
05.10.2012
Global Service & Parts
The new XENTRY generation will be launched in the course of 2012 Forecast
In case of any questions you can contact Product Management Star Diagnosis & XENTRY
Product Management Star Diagnosis & XENTRY
05.10.2012
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