by Kenrick Cleveland 1. When you first meet meet someone, someone, pay careful careful attention attention to to his or or her behaviors. behaviors. 2. When tthey hey see you, they they ill e!hibit at least least one i"iosyncr i"iosyncratic atic behavior# behavior# a. $ea" ti tilt b. Ch Chan ange ge of po post stur uree c. %pe pee" e" of spe speec ech h ". &oi oice ce vo volu lume me e. 'ye yeb bro lift . espon" in *in" *in" to hat the person person "oes e!actly. e!actly. +ee" bac* their response as ell as possible. While practicing, precision is not necessary. ou ill get better at it. -. Observe the persons persons reaction reaction.. /f you notice a response, response, (smile, eyebro eyebro raise, raise, etc.) respon" in *in" once again. 0. ou have have no no estab establish lishe" e" a high high level level of rappo rapport. rt. . "vance "vance", ", once you have complete complete" " step -, -, loo* at the persons persons left ear to anchor the communication.
Calibrating es34o (C2) 1. fter establish establishing ing rapport, rapport, as* a fe 5yes6 5yes6 5no6 7uestion 7uestions. s. 5Were you born in 88888896 5:o people people call you 88888888 88888888896 896 5:o you have have chil"ren96 chil"ren96 5$ave you been here before96 2. ;ay attention attention to the signals that they they give your for for 5yes6 5yes6 an" 5no6. . oo* beyon" the obvious hea" sha*es to narroing or i"ening of the eyes. 0. >ift your your right right finger finger for for yes an" your your left left finger finger for no. nchor their responses into you. . +ee +ee" " bac* ever everythi ything ng but the the verbal verbal respo response nse to them. them. ?. %uppress %uppressing ing your your on response responsess is the the har"est har"est part part of this communica communication. tion.
Criteria 'licitation (C) 1. s* hat hat is importan importantt to you about about 88888888888 88888888888 (stopping smo*ing smo*ing,, eight loss, changing this habit). 2. c*nole"ge hat they have sai". . 4o, so that / can can un"erstan" un"erstan" you you better, better, hats important to you about that9 that9 -. 4ote hether hether the anser anser is is toar"s toar"s or aay (their (their meta3prog meta3program). ram). 0. This is hat you are are going to sell to the person. This is the *ey to the sale. sale.
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