Job Satiafaction @ VRL Project Report

Vijayanand Road line Ltd

Job satiafaction

CONTENTS Chapter 1 1. Executive summary 2. Industry profile 3. Company profile 4. Organisation chart 5. Department study Chapter 2 1. Introduction of job satisfaction Methodology 2. Statement of the problem 3. Purpose of the study 4. Scope of the study 5. Objectives of the study 6. Measuring tools Chapter 3 1. Result and discussion with graphs and chart 2. Findings 3. Recommendation 4. Conclusion

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Vijayanand Road line Ltd

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Chapter 4

1. Appendix 2. Questionnaire 3. Bibliography

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Executive summary. Today the Indian customers standard and the level of expectation have gone up dramatically. They have become world-class customers and thus expect world-class services. Hence it is customer service, which is going to give the competitive edge to any industry in the future. The vijayanand road line is also one of the service organisation. It is also publishing daily newspaper. It is also providing courier service to its customer.

The relationship between man and work has always attracted the attention of philosophy’s, scientists and novelists. A major part of mans life is sent in work, work is a social reality and social expectation to which men seem to conform. It not only provides status to the individual but also binds him to the society.

Work serves many other functions for an individual sense of well being of doing something worth while, of having some considerations, may be so compulsive that men may continue to work even if they are not pressed by economic needs. If men worked for money alone, there would be no way of explaining the fact that some men who have plenty of money still continue to work. As a matter of fact by working on a job most men gratify many of their needs, work in this regard is a potent source of need gratifications of all types such as physical, security, society, social and ego needs. So the job satisfaction is primarily based on the satisfaction of needs. The stronger the needs, the more closely will job satisfaction depend on its gratification.

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In this project I tried to find out the level of job satisfaction of employees of vijayanand road line ltd. the effort has been made in this project, which will affect on the job satisfaction of employee, consideration of employee about their job satisfaction.

The survey was conducted by taking sample of 100 respondents. the area of survey was conducted in VRL . The respondents were including from hamals to middle level employee who are working at VRL.

Most of employee at VRL are satisfied in their job but one thing I came to know from survey that there is no interpersonal relationship b/w employee at VRLand also they are not satisfied for level of salary what they getting. Most of employee has suggested that giving orientation programme for new recruited employees because most of them are don’t know the function of all departments. So the recommendation I have given that to give training program on interpersonal relationship orientation programs to the newly recruited employee.

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Organization profile

Name of the company: Vijayanand Road line Ltd

Address: Vijayanand Road line Ltd Company, 16th Km from Hubli Bangalore Road, Chebbi Village Varur.

Year of established: January 1976

Chairman: Mr.V. B.Sankeshwar

Area coverage: 300 acre

Cost of building: 30 crore

Industry: Manufacturing service

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INDUSTRY PROFILE INRODUCTION: With the changing economic scenario, factors such as globalization of markets, international economic integration, and removal of barriers to business trend and increased competition have enhance the need of transportation. It is one of most important infrastructure requirement, which is essentials fir the expansion of opportunity plays an important role in making or breaking the computation. Transportation is essential all industry, it is largely influenced by information technology and communication with the focus being a knowledge of customer need and value added service. Surface transport is provided by the road and the Indian railways (primarily for carrying low value bulk commodity, mostly for the government sectors). Cargo road transport is entirely in the hands of the private sectors. on and average 1.2 million trucks (9tonns capacity) across the country covering more than 80000 Kms of roads. In India road transportation is facilitates door-to-door delivery, overcoming unnecessary delays, which normally take place in the other modes of transportation. Today’s the Indian customer standard of living and the level of expectation has gone up dramatically. They become world-class customer and these expect world-class service. Hence it is customer service, which is going to give the competitive edge to any industry in the future

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COMPANY PROFILE

BRIEF HISTORY OF THE COMPANY The managing director Mr. V.B.SANKASHWAR started as on individual transporter in January 1976 without any background and experience. Initially for the first two years he suffered heavy losses. Then by end of 1978 due to personnel management and effective service he purchased one old lorry and he observed activities of other wellknown transportaters.if the industry started first parcel service from Bangalore to Hubli, Gadag and Belgaum with only two lorries, gradually the business is increased. Similarly smut lariat v Sankeshwar purchased one old lorry in 1979 and running individually and sometimes hiring out to vijayanand road lines which was proprietary concern then. Later, the proprietorship firm was converted into the company the company come into existence effective from 31 march 1983, due to efficient management and cooperation from the staff the turn over and business from years is the total turnover of the company since from years is as bellow.

Years

2000-01

2001-02

2002-03

2003-04

2004-05

Turnover

12316.80

14999.48

17803.06

19124.05

22079.0

Net profit

253.05

259.72

235.16

323.91

388.69

From the above figures we can say that there is steady increase in the growth of the turn over of the company. Within 25 years company has increased its turnover for 50 a great

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achievement of an entreprereneur from Hubli a major commercial center of the state of Karnataka Now the company is big biggest industrial house today in north Karnataka has created employment opportunities to more than 20000 families, has been after day by day with varied actives with dedicated since and hard working staff at all levels keeping the principle of the organization always in mind.

INTRODUCTION •

The company is engaged in goods transportation since 1976. It was incorporated

under the company’s act 1983. The company has become a public limited company with effect from 1-7-1994. The company is running under the banner VRL. The company is having a wide network of branches spread all over Karnataka, andhrapradesh, tamilnadu, Kerala, rajastan, goa, hariyana, madyapradesh, maharasra and new dheli, panjab. In all there are 800 braches.2000 lorries, 200 luxury and Volvo buses. •

The company is recommended by Indian banks association mumbai.

•

The companies name in view of its remarkable achievement and progress in short

span of time is entered in to the LIMCA BOOK of records.

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SYMBOL SERVICE OF VIJAYANAND ROAD LINE LTD

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ORGANISATION CHART Chairman & Managing Director

Managing Director

Chief executive officer

Chief tech officer

Vice president (cargo)

Chief operating officer

Director(finance)

Vice president (finance)

Vice president (mktg)

Chief a/c officer g.m(cargo)

Dgm

Dgm

Accountant

Dgm(courier) Area mgr

IT mgr

Work mgr

Br.mgr

G m (adm)

Internal auditor

Dept head

Gm (const)

Gm (opr)

Engg

Mgr

Customer cars mgr

G m (trv)

Gm (mpc)

Gm(hrd) (mr)

P,mrg

Br.mgr Br.mgr

Br.mgr

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Dmr

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Board of directors



Shri V.B Sankesshwar managing director, Entrusted with day today management

looking into the massive growth & systematic operation of the company



Shri Anand Sankesshwar Director looking after the general administration,

verification of accounts, bills of payments



Shri L Ramanand Bhat directors is in charge of entire of mechanical operation

and technical aspects of the company



Shri K N Umesh directors is in inchrge of southern region that is andhrapradesh,

Tamil nadu & Kerala etc operating from Bangalore



D N kulkarni voice president of finance in charge of financial of the company

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OBJECTIVE OF VRL COMPANY 1) Human resources development 2) The main objective is provide good service to customer with reasonable rate & Provide quick, promt and safe service 3) To develop the transportation business in state like andrapradesh, tamilnadu Kerala 4) To have fixed assed mainly own godowns in big cities like davangere, gulbraga 5) To have an independent office building with computers for each and every district 6) Implement of ISO 9002 7) To facilitate training for all employee big contact with C & F, big companies 8)To compute the compotators & strive to be market leaders among Indian Transportation service interim of profitability 9) Productivity and innovations 10) While continuing to meet its social commitment and its premier position in Private sector 11) To built highly motivated and committed team off stop by providing a good work Culture to achieve superior individual performance

Organisation goal Service to customer satisfaction re the key factors in today’s market as “customer is the King “ hence a sixth sensei’s ability to forecaster so as to analyze the requirements of the Customers is a must • Quick & safe service • Customer satisfaction & employee satisfaction • Competitive price • Attain market leadership

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Company policy • To give prompt & quick service • To co-operative with customers • To diversify the business allowed • To create employment

Company Achievements • The company started with a lorry & a today it has fleet of thousands of lorries. • The turnover of the company is increasing year by year • The co is recommended by the Indian bank association