Itil

MindMajix Live ITIL Training

Introduction to ITIL  The Information Information Technology Technology Infrastructur Infrastructure e Library (ITIL) is a set of practices for IT service management (ITSM) that focuses on aligning IT services with the needs of business In its current current form (!nown as ITIL "#$$ edition)% ITIL is published in a series of &ve core volumes% each of which covers an ITSM lifecycle stage ITIL underpins IS'I* "#### (previously +S$,###)% the International Service Management Standard for IT service management% although di-erences between the two framewor!s do exist ITIL describes processes% procedures% tas!s and chec!lists that are not organi.ation/speci&c% used by an organi.ation organi.ation for establishing integration with the organi.ation0s strategy% delivering value and maintaining a minimum level of competency It allows the organi.ation to establish a baseline from which it can plan% implement and measure It is used to demonstrate compliance and to measure improvement

*ourse *urriculum Unit 1: Introduction to service management ntroduction to Service Management Management Lifecycle 2review%2rinciples 2review%2rinciples of IT Service Topics / ntroduction Management 2review%'bjectives%IT Service Management +est 2ractices%2ublic and 2roprietary 2ractices%3nowledge *hec!%Service Introduction%Service ManagementService Management 2ractice%*hallenges in Service Management%+ene&ts of IT Service Management%Sta!eholders in Service Management%Internal and xternal *ustomers%Internal and xternal  xternal Services%2rocess%2rocess Services%2rocess%2rocess *haracteristics%4u *haracteristi cs%4unctions nctions 5elated to Service Management%6ow 2rocesses and 4unctions 4unctions 'perate%5oles in Service Management%57*I Management%57*I Model%Types Model%Types of Service 2roviders%Supplier and *ontracts

Unit 2: Service management lifecycle Management Lifecycle%Interactions in Topics  /  The Service Lifecycle%'bjectives%*omponents of Service Management the Service Lifecycle%5elationship between 8overnance and ITSM

Unit 3: Introduction to Service Strategy Strategy%Introduction to Service Strategy%'bjectives%Service Strategy Topics Service Strategy%Introduction 'verview%Service Strategy 2rocesses%Types of Services%Service Strategy *ustomers and 9sers

Unit 4:

Service Strategy Concepts

Topics  / 'bjectives%Service 9tility and :arranty%Service :arranty%Service 7ssets%3nowledge *hec!%;alue *reation%4actors *reation%4actors that In 2?s of Service =esign%Major 7spects of Service =esign%Service =esign 2ac

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