ITIL_2011

May 1, 2018 | Author: izya3145 | Category: Itil, Service Level Agreement, Business, Science, It/Computer Sciences
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A systematic approach to the delivery of quality IT services

2007 to 2011 •

ITIL v3 upgrade – not ITIL v4?…

http://www.itsmportal.com

2007

Governance Processes

Operational Processes

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