IT Systems Support Technical Help Desk In San Francisco Bay CA Resume Stephen Berry

Stephen Berry cell (415) 713 - 1658 • e-mail [email protected]

Analytical Technical Support professional seeking IT Technical Support position. Excellent Critical problem solver who addresses customer support issues quickly regularly exceeds performance standards. Level-headed and calm in stressful situations with well-developed people skills working with customers and as a team member.

Objective

Professional Highlights

Technical Skills

Experience

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Motivated Proficient Troubleshooter, Quality Focused, Proactive Innovative Self-Starter, Adaptable Technical Skilled & Solutions driven, Proven Professional, Patient & Diligent, Approachable, Friendly Collaborates well in team settings, Proficient at building relationship, Organized Self-Starter, Detail Orientated, Repeated Successes in customer implementations which developed customer/vendor confidence Systems Supported:  Point-of-Sales Systems – IBM & NCR  Server Support - Windows & Linux/UNIX Servers, IBM 4690  PC Support - For Dell, HP, Acer & Apple. Software Supported:  Packages: Peregines Service Center, IBM NSI Tool, Houdini, Sharepoint, Sybase Service Center  Desktop Software: MS Word, Excel, Powerpoint, Publisher; Sun OpenOffice, IBM/Lotus Notes  Databases: Sybase SQL, Microsoft SQL Server, Microsoft Access, DataEdge, PC Album, Dbase  Remote Support: Remote Connect, Citrix/Tivoli, FTP, TelNet, PCAnywhere, and Carbon Copy. Operating Systems:  Linux/UNIX: SUSE 11, 9.3; RedHat, Madrivia, Mandrake, SCO Unix, Berry OS, OS X  Windows Server Operating System: Windows 2003, 2000, NT 4.0, NT 3.5  Windows Desktop Operating System: Windows 7, XP, ME, 98, 95, 3.11, 2.11  Other OS’s: NCR 2127, IBM 4690, DR-DOS, DOS (ALL), FreeDOS Other Related Technical Skills:  Programming Languages: C, Sybase SQL, Pascal, Programmers Application Language (PAL)  Network Protocols: TCP/IP, DHCP, STATIC IP, NetBIOS, Video over IP, Netware  Wireless Devices: IBM Kiosks, Motolora Handhelds, Symbol Handhelds, Zebra Products.  Support Training & Tools: Customer & Staff Training; Troubleshooting; Technical Documentation

Independent Technical Support End User Support

Present

San Francisco, CA

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Non-Profit organizations Voluntary PC Supported

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Developed a Wireless Application for Home Inventory using Symbol 6890 Scanner.

ThermoFisher Scientific / InoVo / A3Solutions Field Technician    

2015

S.S.F., CA

Migrated / Re-Imaged Dell XP Laptops and Desktops from XP to Windows 7 Identified incorrect settings in Migration Script resolving delays in project. Created Daily Reports on Project Status Completed Project within Specified Parameters

Stephen Berry cell (415) 713 - 1658 • e-mail [email protected]

2 years San Bruno, CA GAP Inc. / Synergy Systems Help Desk Analyst / End User Support  Coordinated/Scheduled Software/Hardware installations/upgrades.  Worked/Scheduled with Construction PMP’s, Vendor’s, Contractors and Store Personal  Remote Support of both Remodels and New Stores in US, Canada, and Puerto Rico.  Remotely Setup, Integrated, and Verified NALM IBM Wireless Kiosk Time Clocks  Remotely Setup, Integrated, and Verified MC9090, Monarch 6039, and Zebra Printers.  Created and Maintained Daily Reports and Documentation on Sharepoint.

2 years San Bruno, CA IBM Technical End User Remote Support  Co-Supervised Desktop Support Team on SWIP (Store Wireless Infrastructure Project)  Remotely Prepared and Configured IBM 4690 and Windows 2000 Servers.  Remotely Tested and Verified Servers after deployment..  Remotely Troubleshooter with Store Personal any Issues that occurred related to the SWIP System Upgrade.  Created Daily Team Reports for SWIP Project Leaders. 14 years Foster City, CA Electronic Retail Systems Project Manager / Team Leader  Directed and Administered Software Support Staff and Operations  Trained, supervised, coordinated, and assisted customers in preparing store sites for the implementation of a new POS System..  Supervised Network Connectivity, Implementation, Integration, and Troubleshooting for both Customers and Office Personal..  Created Documentation, Instructions, Troubleshooting Guides, and Manuals for both Store Personal, Office Co-Workers, and Fellow VAR/System Integrators of NCR..

Education

San Francisco, CA San Francisco State University  B.S. Applied Mathematics with emphasis in both Physics and Computer Science.  First Individual to Earn a B.S. in Applied Mathematics from SFSU College of San Mateo  A.S. Mathematics.

Interests

San Mateo, CA

Computers, Programming, Music, Recording, Reading, Writing, Gardening, Hiking, Biking.