IT Support Analyst or Desktop Support Technician

ROBIN ARBUCKLE Dear Sir/Madam, My name is Robin Arbuckle, and I currently hold a position as an IT Support Analyst within Aberdeenshire Council, a local government authority in Scotland, in the United Kingdom. I am hoping move to Wisconsin, and the Milwaukee district for the year of 2012, and would be very interested in any potential positions you would have available for this period. I have worked at Aberdeenshire Council since 2003 and during that time have held roles as an IT Support Assistant and IT Support Analyst. I am based at Westhill Academy in Aberdeenshire (which provides a schooling level that is equivalent to the American Junior High and High School) and my Technician and I provide 2nd line support, both curricular and corporate, for their network of over 400 PCs. Within this role I have gained invaluable supervisory and training experience which aids the coordination of IT support for the Academy, and additionally, four primary schools (equivalent to US Elementary School), a local government run swimming pool and public library. Altogether we provide support for over 650 PCs. I am experienced in the support of Microsoft networks, with a specialization in RM Community Connect networks. In my current role I have developed a number of transferrable skills such as good communication skills, supervisory skills, dedication, good time keeping, and the ability to work efficiently to tight deadlines. Additionally, my current position has allowed me to become flexible, working proficiently both within a team, in an office environment, and on my own, on personal projects. Thus, I feel experience in ANY role you may have to offer would be both an exciting and challenging prospect. I will be visiting Milwaukee in both late April and late August of 2011, so if you wished to speak with me in person, I would be available during those times. Alternatively, my contact details are listed on my resume, which I have attached for your attention. I thank you for your consideration and look forward to hearing from you. Yours sincerely, Robin Arbuckle ROBIN ARBUCKLE ADDRESS: 212 Rosemount Place Aberdeen, Scotland, UK AB25 2XR TELEPHONE NUMBER: EMAIL ADDRESS: (+44) 7719 437948

[email protected] MARITAL STATUS: Single DATE OF BIRTH: 22 August 1979 DRIVING LICENCE: Full _PERSONAL STATEMENT_ I am an ambitious, hard-working, enthusiastic person with many years experience of working both in a team environment and on my own. I am completely trustworthy and dependable and proficient in developing successful working relationships. I am also invariably punctual, organised and self-motivated. Furthermore, I am self-reliant and prepared to take on and apply my own initiative to resolve problems. UNIVERSITY THE ROBERT GORDON UNIVERSITY ST ANDREWS STREET ABERDEEN OCTOBER 2000 a" JUNE 2003 * HND IN COMPUTING: INFORMATION TECHNOLOGY JUNE 2003 1ST YEAR SUBJECTS: * Software Development * Quantitative Methods for Software Developers * Computer Architecture and operating Systems * Introductory System Analysis and Design * Using Multimedia in the World Wide Web *

Software Development: Data Abstraction * Communication Skills for Software Developers * Business and Information Systems * ECDL (European Computing Driving Licence) * Information Technology: Software Applications 2ND YEAR SUBJECTS: * Introduction to Database Systems * Graphical User Interface Development * Software Development: Object Oriented Language * Data Communications and Networks * Programming Techniques * Object Oriented Systems Analysis and Design * Individual Project - Designed a football based website using HTML. _SCHOOL_ ROBERT GORDON\'S COLLEGE SCHOOLHILL ABERDEEN AUGUST 1989 a" JUNE 1997 STANDARD GRADES: * Seven Standard Grades NATIONAL UNITS: *

Economics of the Market * Micro Economic Concepts * Macro Economic Concepts * Introduction to Photography HIGHER GRADES: * Maths * English * Pass * Pass * Pass * Pass * Pass * C * C _COLLEGES_ ABERDEEN COLLEGE GALLOWGATE ABERDEEN * Computer Aided Draughting a" Intermediate and Higher BANFF AND BUCHAN COLLEGE FRASERBURGH

ABERDEENSHIRE * MCDST NOVEMBER 1999 - MAY 2000 (NIGHT CLASSES) * Pass FEBRUARY 2009 * Pass _RELEVANT WORK EXPERIENCE_ COMPANY: ABERDEENSHIRE COUNCIL WESTHILL ACADAMY WESTHILL TITLE: SUPPORT ANALYST (CSN) (EL&L SUPPORT) SEPT 2009 a" PRESENT ABERDEENSHIRE COUNCIL WOODHILL HOUSE ABERDEEN TITLE: SUPPORT ANALYST (EL&L SUPPORT) OCT 2006 a" SEPT 2009 ABERDEENSHIRE COUNCIL WOODHILL HOUSE ABERDEEN TITLE: SUPPORT ASSISTANT (E top: 0.1in; left: -0.05in; width: 643px">ABERDEEN TITLE : SUPPORT ASSISTANT

(CRT TEAM) JULY 2003 a" SEPTEMBER 2004 MAIN RESPONSIBILITIES: * Supervising/Training the ICT Technician * Perform advanced diagnosis procedures on hardware, peripherals and software * Play a leading role in the deployment and support of desktop applications, network infrastructure, server and client OSas and ICT security * Make consistent and effective use of the ICT Service Desk system to monitor and allocate tasks * 2nd line support * Managing, supporting and organising Schoolshare Networks * Supporting and organising RM Connect Networks * 2nd line support of curricular ICT use * Creating software packages for RM Networks * Managing, supporting and organising Schoolshare Networks * Supporting and organising RM Connect Networks * 2nd line support of curricular ICT use * Creating software packages for RM Networks * Daily use of helpdesk software * Desktop support

* 2nd line support * Hardware/Software Diagnostics * Ensuring close customer relations with Support Serviceas customers * Solving helpdesk calls either remotely or visiting users * Assisting with helpdesk calls * Installing/Uninstalling software * Installing peripherals * Building PCs/laptops according to user requests * liaising with users * System Backups * Installing PCs/laptops _RELEVANT WORK EXPERIENCE (CONT\'D)_ COMPANY: FUGRO-UDI DENMORE ROAD BRIDGE OF DON ABERDEEN TITLE : JUNIOR DATA PROCESSOR AUG 1999 - SEP 2000 FUGRO-GEOTEAM LIMITED REGENT HOUSE

36 REGENT QUAY ABERDEEN AB11 5BE TITLE: TECHNICAL ASSISTANT MARCH 1998 a" JUNE 1999 MAIN RESPONSIBILITIES: * To complete and correct charts using CAD/computer software * To produce hard-copy versions of digital charts * To provide general CAD services for production of diagrams and sketches * To assist in data processing, charting and report preparation tasks * Checking new data shipments against data transmittals * Running seismic processing software to read data tapes, checking the results interactively on screen * Backing -up data to tape * Running systems back- ups * Archiving data at the end of projects * Digitising logos _WORK EXPERIENCE_ ALLDAYS STORES LTD DEC 2001 - JULY 2003 * Supervising * Cashing up * Counter Assistant *

Locking up at end of night _SYSTEMS/PACKAGES USED_ * UNIX/Linux * Vi - Text Editor * Lotus Notes * RM Community Connect Networks * Novell Netware * Assyst Enterprise, AssystWeb (Helpdesk Applications) * Microsoft Exchange 2003 * Microsoft Server 2003 * Microsoft Windows 98, 2000 and XP _HOBBIES/INTERESTS_ * Football * IT * Golf * Basketball * Full School basketball Colours * Coached first year pupils basketball at school _REFEREES_ Name: Sandy Baird Name: Neil Foster

Position: ICT Support Leader Position: PC Support Leader (CRT Team) Address: Aberdeenshire Council Address: Aberdeenshire Council St Leonards, Sandyhill Road Woodhill House, Westburn Road Banff, AB45 1BH Aberdeen, AB16 5GB Tel: 01261 813353 Tel: 01224 665322