Gerald Whitmer is a self-motivated team player with extensive experience managing complex environments and relationships...
Gerald (Jerry) E. Whitmer Wheaton, IL 60187
(630) 668-1013
[email protected]
Executive Summary Self-motivated team player with extensive experience managing complex environments and relationships. Skilled at understanding and communicating the business, technical, and architectural issues of a project as well as the implications of those issues on the business. Experienced in pre and post sales for projects from concept phase through life cycle management for industry-leading companies: IBM, AT&T, and CSC. Has successfully led mission-critical software and services deployment projects for large Fortune 500 companies. Accomplished IT Service Manager and Project Manager with both ITIL V3 Foundation and Project Management certifications with years of progressive experience in the information technology industry. Excellent interpersonal, written and oral communication skills. Experienced in Microsoft Project, Office and Workflow tools.
Professional Experience Computer Sciences Corporation Service Management Client Delivery Manager Chicago, Illinois
2005-2013
Line of Service Senior Manager for the Service Desk for various global CSC clients. Responsible for managing up to $4M annual budgets. Primary role is to interface between the client teams and the CSC Service Desk. This involves ensuring that contractual SLA’s are met while minimizing costs. Integrally involved in the transition of the service desk between 3 rd party vendors. This role requires interfacing with the other main CSC lines of service within the contract scopes from network to the desktop. ITIL v3 Foundation Certified
GlobalNet Associates, Incorporated Principal Wheaton, Illinois
2004 - 2005
A privately owned consulting company. Engagements involved identifying opportunities and managing the international deployment of software and services solutions utilizing all the phases of project management from concept phase to lifecycle management.
AT&T Corporation InterRegional Sales Director Schaumburg, Illinois
2002 – 2003
Successfully managed the pre-sales cycle for numerous global engagements. This role supported the Global Sales team. Project management expertise was provided by creating project documentation, executing project plans, managing customer relationships, issue and risk management, controlling project scope and costs, and implementation. Examples of two of the more high-profile accounts that successfully closed were a global network management solution and a US government secure data line solution. These two opportunities accounted for $40M in new revenue over a 3-year period. This role required interfacing with top senior executives at AT&T working regularly with several Senior VPs who reported to the President of AT&T. This involved a number of critical staff projects that included working on the global strategy positioning for the Senior VP of Global Services and the Senior VP of Global Strategy.
Net2Phone, Incorporated Global Director of Sales Project Management Newark, New Jersey
2000 – 2001
Reported to Senior VP of Sales with responsibility for establishing sales channels for the Net2Phone family of Voice over IP products. This involved developing relationships with resellers and Tier One carriers as well as selling directly to enterprise accounts. Our team successfully sold these services to 3 Tier One carriers and several other smaller exchange carriers. Projected first year revenue was forecasted at over $5 million. Our team instigated a number of other significant revenue opportunities in the wholesale arena that were significant profitable deals leveraging the superior technology that Net2Phone has in the Voice over IP market.
AT&T Corporation Sales Project Manager Schaumburg, Illinois
1999 – 2000
Joined AT&T as a result of a buyout of IBM’s Global Network Services business unit. Responsibilities included qualifying, selling, and negotiating transactions involving private label Internet dial access services as a part of a team that specialized in this field. Project management principals were used to work with global account teams by documenting and managing project scope. This effort brought in specific opportunities that met minimum volume requirements. The deals brought to closure had contract value in excess of $100M. Success was a result of being able to coordinate sound communication between the various aspects of AT&T from offer management through to product development and delivery required for this service.
International Business Machines Corporation Senior Project Manager Schaumburg, Illinois
1981-1999 1997-1999
Project management role that involved coordinating the implementation of major custom network solution projects. Provided interface between the sales teams and the customer to verify solution requirements, negotiating as necessary to fit the solution within the established framework of the delivery organization. The implementation of these projects involved defining, documenting project scope, and managing the effort of the development team to deliver the required solution in a timely manner.
Special Projects – Advantis Schaumburg, Illinois
1994-1997
Involved in a number of new initiatives that Advantis was considering in order to analyze various projects ranging from the early days of Lotus Notes and “Network-Centric Computing” to the financial analysis of the data center mainframe contract framework. In order to have a complete picture, this required the management of the relationships with the various development shops within IBM in conjunction with a consultant team from McKenzie.
U.S. National CICS Sales Rep Wheaton, Illinois
1992-1994
Lead member of a team of “fighter pilot” sales representatives commissioned to sell the CICS family of distributed products across the country working with various IBM account teams. Interfaced directly with the development laboratories to help expand the $350M annual revenue of the product line.
CICS SE Sears Enterprise Account Schaumburg, Illinois
1989-1992
Managed the successful day-in day-out operation of the CICS platform at Sears Technology Services. This included overseeing the growth of the number of CICS production regions from 100 to over 300 and the rollout of a CICS solution on an OS/2 platform in all of the Sears stores. Assisted on various other large-scale projects required to provide service to the client. This included directly interfacing with various IBM laboratories to ensure Sears' requirements were understood and implemented.
CICS Critical Situation Manger Hursley, England
1987-1989
Acted as the IBM Hursley, England development laboratory interface point to handle all CICS critical customer situations worldwide. This included major financial clients during the volatile Black Monday of October 1987 as well as various major utilities. Traveled extensively including to Paris, Brazil, New York City, and Miami during this time to remedy specific client issues.
CICS Change Team Eastleigh, England
1985-1987
Provided leadership to a team of people at the CICS Level 3 support team that interfaced with the rest of the IBM CICS support global teams. All queries to the CICS change team came through this group that needed to ensure performance quality metrics were being met.
CICS Level 1 Chicago, Illinois
1981-1985
Worked at Level 1 as a Program Support Representative. This was the first line of support for CICS customers of the US. During this time, additional experience was gained by spending time at CICS Level 2 and on the IBM Field Engineering Region 9 staff on temporary assignments.
Richard Whitmer & Sons General Contracting Wheaton, Illinois
1978-1981
Worked in the family general contracting business specializing in the construction of custom houses. This involved all aspects of the business including learning how to do and manage the physical work as well as running a contracting business.
Education George Washington University Masters in Project Management
1997
University of Chicago Business School MBA (completed 25% of program before leaving on a 4 year international assignment)
1985
Wheaton Graduate School, Wheaton, Illinois Masters of Arts, Theological Studies
1978
Wheaton College, Wheaton, Illinois Bachelor of Arts, Mathematics
1974
References available upon request
