IT Service Broker

The IT service broker Get on the path to consumer-inspired IT service delivery with an HP IT service catalog, portal, and service exchange

It’s time to rethink IT service delivery. Here’s why.

1.

New technologies are racing ahead of IT processes.

Slow IT processes

How can IT keep up?

BYOD (bring your own device)

29% of workers use

3 or more devices.1

Mobility

SaaS

By 2017, 75% of business processes will include software as a service.4

Employees now work from virtually anywhere.

$ Big data

Cloud By 2016, cloud computing will account for the bulk of new IT spending.3

2.

The amount of data is doubling every

18 months.2

Apps Workers use many apps of their own choosing.

Shadow IT is creeping across the enterprise.

82%

IT

of employees use non-approved cloud-based applications.5

“There has been a serious increase in ‘shadow IT’—or IT budget outside the enterprise IT budget.”8 —Gartner

85%

of line-of-business departments use non-approved applications.6

IT

100M

35%

80M

60M

of procurement for cloud services is “rogue” spending.7

40M

20M

0M

3.

Expectations for IT are rising. 15% Satisfied

$

85% Dissatisfied

IT

Only 15%

50% Expect more strategic value

50%

of information workers are satisfied with their technology departments’ understanding of their needs.9

of CEOs expect more strategic value from IT. They want to see top-line growth and bottom-line savings.10

The status quo has hit a wall. To regain control and build influence, IT must become a true service broker. “If you’re not planning or have not implemented self-service, start now.” —Forrester11

Meet the needs of business-service consumers

Maintain enterprisegrade security

Create a self-service IT marketplace

IT Deliver superior services instantaneously

Provide a consumer-inspired IT experience

Get there today with HP Propel. HP Propel provides an IT single service catalog, business user portal, and service exchange that transforms IT into a service broker.

HP Propel Service Portal and Catalog

HP Propel Service Exchange

Service Catalog

Traditional Private cloud

Propel Portal

IT resources

Knowledge Base

Managed Mobility Services (MMS)

IT News

PC Voice and Collaboration

Mobile Device Mobility Services

PC Services

Managed cloud

PC Voice Services Collaboration Services

Messaging New-Hire PC PC Repair (Break/Fix) PC Refresh / Trade-Up

Email Services Public Distribution Lists (PDL)

Create a user-friendly front door to IT. Provide a single, self-service IT marketplace.

Public cloud

Aggregate multivendor services. Automate service delivery.

“The highest level of service catalog is the service broker model, or strategic control point. Highly automated, the catalog balances supply and demand, and tools span cloud and noncloud resources.” —Forrester12

Get on the path to a New Style of IT Learn more at hp.com/go/propel 1. Forrester Research, “Create A Habitat Of Technology Engagement And Enablement For Your Workforce,” May 10, 2013. 2. Computerworld, “10 intriguing real-world uses for big data,” April 5, 2013. 3. Gartner, “Gartner Says Cloud Computing Will Become the Bulk of New IT Spend by 2016,” Gartner news release, October 24, 2013. 4. Gartner, “Outsourcing 2014: Capitalizing on Key Market Trends Will Drive Enterprise Agility, Speed and Innovation,” by Ian Marriott. February 21, 2014. 5. Frost & Sullivan, “The New IT: Managing and Delivering Services in a Multi-Vendor Environment,” 2013. 6. Frost & Sullivan 2013 Cloud User Survey. 7. IDC, “Worldwide Outsourcing Services 2014 Top 10 Predictions,” January 2014. 8. Gartner, “Create I&O’s Future by Embracing the Nexus of Forces,” August 8, 2013. 9. Forrester Research, “Building Digital Workspace Delivery Systems to Give Employees The Right Tools for their Job,” April 17 2014, by David K. Johnson. 10. Gartner, “Sourcing Governance Prevents Corporate Risk When the Business Bypasses IT,” by Frank Ridder,February 11, 2014. 11. Forrester Research, “Inquiry Spotlight: The Foundation And Future Of Service Catalog, 2013 And Beyond,” May 14, 2014. 12. Forrester Research, “Inquiry Spotlight: The Foundation And Future Of Service Catalog, 2013 And Beyond,” May 14, 2014. © Copyright 2014 Hewlett-Packard Development Company, L.P. 4AA5-4191ENW, August 2014

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