Marygrace Tiongco has over 15 years solid background in IT Project and Change Management, quality assurance, Business Pr...
MARYGRACE A. TIONGCO
Cell: 469-693-8762
[email protected]
Summary__________________________________________________________________________________________ Over 15 years solid background in IT Project and Change Management, Quality Assurance and Testing, and Business Process Improvement with proven ability in managing multiple, global and local, small and large-scale, complex, end-to-end projects following current methodology and PMBOK processes for Business and product development initiatives in Healthcare, Financial Services, and Telecommunications sectors. Attentive listener, can multitask in a demanding and dynamic cross-functional virtual setup across different time zones. Detail-oriented and a stickler for deadlines and structured in approach but flexible in adopting new and better ways of facing challenges. Project leadership style embraces a hands-on approach in all areas of SDLC - System Development Life Cycle, Agile and Lean/Six Sigma methodology. Communicate effectively with stakeholders – C-level or not. Business acumen is a key factor in my success. Completed Bachelor’s Degree.
Experience________________________________________________________________________________ August 2014 – February 2015 (5 month-contract) Bank of America Mortgage Services (Global Network Infrastructure Solutions Group - AS400 platform) Systems Engineer
Quality Assurance, Testing, Defect Analysis, Risk Management, and Reporting of weekend High Risk Global Network Infrastructure changes. Documented and implemented updates to the Testing Process.
August 2013 – August 2014: Traveled and performed community service, volunteer work. June 2003 – August 2013 (10 years) Bank of America Mortgage Services (formerly Countrywide Home Loans - AS400 platform) IT Project Manager with Change Management function
Project Management, Change Management of IT projects with $100K to $5.0MM budgets per Audit and Governance guidelines. Business Case Development, Process Analysis and Design, UAT scripting through partnership with Business leading to welldefined architecture - current and proposed, efficient tracking and resolution of process breakdown and improved testing skill. Leveraged with stakeholders resulting in well-defined deliverables such as strategic and tactical plans, scope, business needs, resource requirements–on shore and off shore, key metrics, risk mitigation plans, business cases, and others. Project Plans Development and Maintenance resulting in clearly defined business needs and expectations. Assembled project staff, managed project resource allocation and budget, and monitored team performance and project status. Stakeholder Management via extensive negotiation and networking techniques resulting in on-time and on-budget execution. Facilitated kickoff and all team meetings and provided accurate, transparent, timely and concise reporting to agreed standard. Subject Matter Expert during test planning, test case creation and execution, test results reports, and defect reporting, resolution and tracking. Point of Contact for all projects handled. Mentored and developed junior project staff on the use of the required project methodology and tools. Testing Oversight leading to enhanced coding and testing skills and 50% reduction in defect fixing effort and cost. Managed virtual control room activities during deployment including leading triage efforts for defects discovered, and implemented contingency back-out procedures resulting in un-interrupted business operations. Training Plan Development and Execution including creating training materials collaboratively with Business SME’s and QA. Project Assessment and Project Closing including tollgates, post implementation review resulting in well-defined lessons learned, best practices, and areas of improvement.
June 2002 – March 2003 (9-month contract) Matrix Resources, Inc. IT Quality Assurance Consultant (Healthcare Client: AdvancePCS - AS400 platform)
Requirements Analysis, Quality Assurance and Testing, and Defect Management for HIPAA compliance of Rx Claim Module of Pharmacy Benefit Management (PBM) software resulting in well-defined test plan and perfectly executed test cases.
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MARYGRACE A. TIONGCO
Cell: 469-693-8762
[email protected]
October 2000 –March 2002 (18 months full time employment) KPMG Consulting, Inc. IT Quality Assurance Consultant (Telecommunication Clients: CenturyTel, Sprint) October 2000 – March 2002
Requirements Analysis, Systems Analysis, Quality Assurance, Testing and Defect Management of re-engineered processes in partnership with the Business and IT teams. Mentored UAT testers and Business in using the required tools leading to improved work quality, reduced run time by 40%, and more structured reporting and faster defect resolution.
June 1997 – October 2000 (40 months full time employment) Decisions Consultants, Inc. IT Consultant
Client: Blockbuster Entertainment Group – Requirements Analysis, Systems Analysis, Quality Assurance, Testing and Defect Management, and Test Environment Maintenance in partnership with Business and IT leading to on-time and on-budget execution. Used SQL for database validation.
Client: GTE Telecommunications – Requirements Analysis, Systems Analysis, Quality Assurance, Testing and Defect Management for the Express Order, Customer Care and Billing Systems for DSL and LD product lines. Mentored Business UAT testers in using the required tools leading to 25% reduction in testing time and faster resolution.
Other Experience___________________________________________________________________________ September 1990 – December 1996 (6 years, full time employee) United Coconut Planters Bank (Retail Banking, Philippines – mainframe platform)
Quality Assurance Manager (1 year): Developed the Automated Testing Tools Acquisition Plan for the Bank. ATM Operations Head (2 years): Managed a 45-man team ensuring 24x7 availability of 3000+ ATMs. Improved end-of-day reconciliation process resulting in faster resolution of complaints leading to heightened customer satisfaction. IT Project Manager (2 years): Project Management, Business and Systems Analysis and Design for Loan Management, Trust and Investment Monitoring, VISA credit card, and Payroll/GL projects. Branch Banking Officer (1 year): Streamlined New Accounts and Back Office workflows resulting in improved productivity.
March 1989 – August 1990 (1.5 years, full time employee) PACT Group, Inc. (Air Transportation, Philippines - mainframe platform)
IT Project Manager, Consultant (onsite in Hamburg, Germany): Managed an IT team that developed Lufthansa Airlines’ Air Cargo Billing System. Developed and implemented in-house IT training programs resulting in improved proficiency.
Skills, Tools and Techniques _________________________________________________________________
Competencies: Process Design and Improvement, Project/Change Management, Process Management, SDLC, Lean/Six Sigma, Agile, Waterfall, Business/Systems Analysis, Software Quality Assurance, Release Management, Federal/State Regulation and Compliance, System Integration, Risk Management, Defect Management, Data/SQL Server Migration, Business Continuity, Budgeting and Forecasting, Business Rules Development, IT Governance, Disaster Recovery, Vendor Management, Mentoring. Technical: MVS/XA, AS400, COBOL, RPG, NEXUS, Quality Center, QTP, WINRUNNER, MQ Series, SQL, DB2 Relational Database, MAXIMO, Remedy, ITSM, PBM, CLEC, ILEC. Communication and Documentation: RACI, MOC, WEBEX, Discover, Share Point, Clarity, SnagIt, Visio, MS Suite.
Education_________________________________________________________________________________ B.S. Chemical Engineering, Adamson University, Manila, Philippines
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