Connie Jones is a senior leader with a strong background in developing and growing Program Management Office (PMO) and a...
Connie H. Jones, PMP Houston, TX – 281.451.7108 –
[email protected] – LinkedIn Profile
IT PMO Director Transformational – Global – Risk Mitigation Senior leader with a strong background in developing and growing Program Management Office (PMO) and applications team capabilities with a focus on complete business solutions. Years of experience working with projects of all sizes to lead teams to successful implementation and value realization for the business. Skilled at team building and mentoring employees and contractors to ensure IT solutions, business applications and process improvement projects are delivered in a quality manner. “Connie did an amazing job balancing multiple competing interests to deliver a complete solution to our business challenges.” – Justin Beres, President, Air Liquide Electronics Technology-Business Leadership
Project Risk Mitigation
Repeatable PMO Processes
CAREER CAREERMILESTONES MILESTONES&&EXPERTISE EXPERTISE Business Partnership. Recovered failing Oracle Supply Chain Planning project and realized business goals of consistent business processes, greater transparency into customer demand profiles and reduction in inventory levels freeing capital. PMO Transformation. Collaborated with business leaders to formulate new PMO work intake process into clear, simple steps. Brought greater definition to roles, scope, process and reporting. Structured, defined and managed collection of initiatives needed to achieve high-level business goals. PMO Execution. Achieved project execution excellence through expansion of holistic, repeatable, consistent project management practices. Implemented Lessons Learned process and repository, rigorous risk mitigation, and defined roles and responsibilities resulting in on schedule/on budget delivery. Global PMO Creation. Challenged with creating innovative approach to global IT Sarbanes-Oxley PMO structure, governance and methodology across 5 business lines and 18 countries. All application and infrastructure controls assessments completed ahead of schedule and under budget.
Team Direction & Development Strategic Roadmap Planning & Execution Stakeholder Relations Enterprise-Scale Deployment Global, Multi-cultural Inclusion Demand Management Business Process Re-engineering IT Financial Planning & Management Lean Six Sigma
PROFESSIONAL HISTORY Program / Project Management Consultant Houston, TX | 2003-2007 & 2009-present Simplified PMO Process: At Air Liquide, created Project Management Center of Excellence for the Americas. Streamlined work intake process reducing ambiguity and effort required by business partners resulting in increased customer satisfaction. Developed business cases, secured funding approvals, and negotiated contracts. Built Global PMO Organization: At Hewlett-Packard, created global IT SOX PMO organization, governance and methodology across 5 business lines and 18 countries. Teams evaluated manual and automated controls such as intrusion prevention/detection, data encryption, recovery process and physical data center security. All application assessments performed remotely without any travel expenditures.
Partnered with Internal Audit to identify improvement to HP Global IT Policy and Procedures.
Developed self-assessment training plan and facilitated adoption throughout IT organization.
Responsible for $10M annual operating budget with 25 FTEs located in 7 HP offices globally.
CONNIE H. JONES, PMP
BUSINESS SOLUTIONS LEADER Page 2
Program / Project Management Consultant (Continued) Rescued Mission Critical Project: At Air Liquide, turned around Oracle Supply Chain Planning project that had lost credibility with senior management by expanding business partner involvement, providing transparent status, issue management, and implementation of risk mitigation plans. Successful project allowed manufacturing sites to closely plan materials supply with customer demand. Managed IT budget of $4.5M. Expanded Business Roadmap: At Baker Hughes, developed and implemented roadmap to revitalize oil field services application serving over 12,000 internal and external customers globally. Major initiatives included enhanced security, new streamlined user interface, and expanded capabilities. Used Agile approach to .Net development and HP Quality Center for defect management. Business unit realized new business while minimizing IT investment. On/off shore model. Improved Business Process: At Hewlett-Packard, led business process documentation workshops in Seoul, S. Korea and Tokyo, Japan to strengthen major operational controls in Order-to-Cash process. Sysco Houston, TX | 2007--2008 Developed PMO Project Managers to deliver predictable outcomes in project delivery using the same methodology and processes resulting in the PMO viewed as trusted partner in solving business problems. Delivered projects on time with sound financial stewardship. Business Transformation Program Office Manager Expanded PMO Tools & Practices: Extended proprietary methodology for Lessons Learned, Risk Management and Change Control to achieve excellence and consistency in project execution for newly created PMO within the Business Strategy department. Monitored Adherence to Standards: Conducted interim project reviews to ensure adherence to methodology, performed quarterly project risk assessments and validated financial performance measures. Team Leadership & Development: Mentored and coached project managers to develop their potential to result in a high performing team.
Key Benefits to Business Predictable results Cost certainty Reduced time to delivery Quantifiable benefits
Ernst & Young LLP Houston, TX | 1997-2002 Responsible for multiple client initiatives in the energy and utilities sectors. Included companies involved in energy commodity trading, natural gas pipeline operations, chemicals and E&P. Earned progressive responsibility for managing multi-million dollar projects, strategic roadmaps, application architecture, IT strategy and organizational change management. Senior Manager Business Strategy Development: Worked with TXU Supply & Trading executive leadership to develop new business strategy. Strategy was developed through critical analysis of TXU’s strengths/weaknesses vs. competitors in the emerging retail and large commercial market. Presented marketplace landscape analysis in E&Y’s Accelerated Solutions Environment workshop. Facilitated consensus building and detailed go-forward plan. IT Strategy for New Business: For TXU, led team to develop IT strategy to support new business processes and interfaces with retail market entity, generation, ISOs and financial counterparties. Shortlisted software vendors capable of supporting business requirements. Facilitated conference room pilots to select best fit products. Built New PMO: Created PMO for TXU to implement new business processes, configure new software, and integrate applications using EAI tool. PMO was comprised of technology streams, organizational change management (OCM), business process support, policy and procedures development, and business integration. PMO tasked with ensuring integrated processes, systems and human capabilities. Identified Business Need: Created role and led team to integrate business processes and technology across 5 vertical workstreams for Williams Gas Pipeline.
PMO Development Mission, vision, objectives Team structure PM tools & practices People Management Mentor team Foster strong relation- ships with business & IT Develop & manage reporting to sponsors
CONNIE H. JONES, PMP
BUSINESS SOLUTIONS LEADER Page 3
Team Leadership & Development: Responsible for E&Y staff development. Assigned 5 staff and managers level employees to counsel in their career progression resulting in all receiving at least 1 promotion. Active in quarterly and annual staff performance evaluations. UT graduate and under-grad recruiting manager coordinating on campus events and in-office interviews resulting in over 30 hires.
Financial Management Manage & drive budget Track & report on financial health of portfolio and IT resources
Manager Fast-tracked Power Trading Application: Accelerated adoption of power trading system using focused process design to substantiate risk controlled trading 2 months earlier than required allowing company to grow power trading book earlier than expected. IT Strategy Development: Led team to develop IT strategy for global chemicals business which rationalized customer information systems giving an integrated view of global sales. Deloitte Consulting/DRT Systems Houston, TX | 1995-1997 Responsible for multiple client initiatives in the energy sector. Included companies involved in energy commodity trading, natural gas pipeline operations and E&P. Manager Supported New Business: Led team to implement natural gas transportation system including SCADA, contracts, scheduling and invoicing for new Anadarko gas gathering business. Sustained Business Expansion: Designed, developed and implemented custom developed multi-commodity risk management system for Duke Energy resulting in accurate reporting of positions and risk. Other Positions Held Coastal Corporation, IT Director, Houston, TX 1991-1995; El Paso Corporation, Project Leader, El Paso, TX 1988-1991; KPMG Peat Marwick, Manager, Senior Consultant, Consultant, Dallas, TX 1978-1988
TECHNOLOGY Software Life Cycle Methodologies Waterfall Agile Rapid Application Development
PPM/Project Tools Microsoft Project/Server Computer Associates Clarity ServiceNow Project Portfolio Mgmt HP Project Portfolio Mgmt Center
Prototype model
HP Quality Center
Cleanroom
Rally Software
Core Business Applications SAP FI/CO SAP CRM SAP PRA and JVA PeopleSoft Human Capital Management Oracle Financials (A/R, A/P, G/L, iReceivables, iSupplier, Advanced Supply Chain Planning, Demand Planning, Purchasing)
EDUCATION Bachelor of Business Administration, Finance, University of Texas at Arlington, Arlington, TX 1978
AFFILIATIONS Project Management Institute, Project Management Professional, 2010 Women in Computing Association of Information Technology Professionals
