Patrick Harris-Worthington is a 20+ year seasoned IT professional with broad hands-on knowledge and best-practices exper...
Patrick Harris-Worthington
[email protected] Golden Valley, Minnesota 55416 Home: 612.860.0851 Cell: 612.860.0851
OVERVIEW 20+ year seasoned IT professional with broad hands-on knowledge and best-practices expertise across multiple disciplines. Excels in management positions such as IT Manager, Project Manager or other IT capacity commensurate with my experience. Possesses technical knowledge in both hardware and software applications for single user enterprise LAN and WAN environments. Understands and incorporates best practices philosophies such as ITIL and CoBiT.
EXPERIENCE
Manager, Network Operations
2013 - Present
The Best Buy Corporation (Apex Systems)
Key Achievement: Created the description and requirements and duties of this position.
Plan and assist various network projects and implementations including our Denver DC refresh
Maintain close relationship with vendors on projects, maintenance, and troubleshooting issues
Create new processes with vendors to insure timely responses in high pressure environments
Create processes within the network teams to reduce incident and problem ticket aging
Create processes for our offshore teams to use the new Service Now ITSM software.
Act as a central hub for the entire Operations staff for network information and resources
Perform all operations representation for the BBY network teams with the rest of Best Buy
2010 – 2013
Manager, Information Technology
The Lakeland Companies (provider of high-quality electrical component and systems solutions)
Key Achievement: Modernized Lakeland’s LAN and WAN Infrastructure from prior ad hoc configuration
Modernized help desk operations with focus on efficiency
Supervised entire scope of PC operations, servers & support, network/WAN administration, VOIP and mobile corporate communications increasing performance and reliability
Led all multi-site IT locations including Plymouth, Golden Valley, Glencoe, Gaylord, Kansas City, Omaha and Denver
Designed network structure including maintenance, repair and replacement cycle that interfaced with internal and external users, vendors and resources
Displayed diligence and resourcefulness through creation and maintenance of IT budget
Established and supervised comprehensive corporate-wide IT policy including controlled hardware, backups, software and end user issues
Initiated and implemented a new corporate-wide PC replacement cycle coupled with critical system documentation and inventory
Manager, Information Technology
1999 – 2010
Juno Incorporated, Anoka, MN (plastics and metal fabrications enterprise)
Key Achievement: Under my management, JUNO Inc.’s LAN/WAN had not been down since 2003
Supervised entire scope of PC operations, servers & support, network/WAN administration, help desk and corporate communications increasing performance and reliability
Passionately led four multi-site IT locations —Blytheville AK., Alexandria, Plymouth and Anoka
Designed network structure including maintenance, repair and replacement cycle that interfaced with internal and external users, vendors and resources as a colleague and not a “know-it-all”
Created, managed and remained within the yearly IT budget
Continued Juno’s technological advancement with gains in productivity and efficiency using “the most cost efficient” method through the revitalization and maximization of aged resources
Established a comprehensive corporate-wide IT policy controlling hardware, software and end user issues
Spearheaded and implemented a new corporate-wide PC replacement cycle while establishing critical system documentation leaving a legacy for the future of the department
Designed and maintained Active Directory and 2003/XP Microsoft Network
Implemented Sonicwall NSA along with “split” LAN/WAN design ensuring network availability even in the face of a DOS attack
Built servers and PCs from scratch quickly to meet network needs at the most cost efficient price
Independent Technology Consultant
1998 – 1999
Solved small business problems through design and implementation of hardware and software technologies in response to present and anticipated requirements within their budget
Set up PCs on LAN through installation of all necessary hardware/software, including LAN Cards, Cables, Routers, Hubs, Print Servers, and NT based Servers/Workstations
Collaborated with clients regarding e-business requirements including wiring LAN for modem, cable, DSL or ISDN routers
Communicated client’s requirements and expectations to web designers and host providers as a teammate, not a salesperson
Senior National Accounts Manager (manufacturer of direct-to-market PCs) Micron Electronics/Zeos International Ltd.
1989 – 1998
Key Achievements: Won Top Salesman Award multiple quarters Negotiated and secured the company’s first IDIQ contract with the federal government
Contacted Fortune 500 Companies to ascertain their computing and connectivity problems, discuss possible solutions and seek a permanent partnership
Met with Engineering department to adapt current products and introduce new products to meet customer requirements
Spearheaded creation and implementation of testing standards for Zeos hardware within client software requirements
Coordinated purchasing and production issues to assure prompt delivery to customer
Interacted with customers and support divisions of company to assure "One Call Solution”
Initiated and closed the first IDIQ contract with the federal government through GTE Federal Systems (This operation was used as the blueprint to create all subsequent bids for the federal government by Micron/Zeos)
Led a committee to design new sales contact software used by the IT department
Participated as a member of a committee that ascertained requirements and content for Micron Electronics first Web site;
Acted as liaison between Corporate Sales Department and Web Sales group
EDUCATION
University of Minnesota - Institute of Technology Major: Aerospace Engineering – Systems Design, Propulsion Minor: Business
CREDENTIALS
Installing and Configuring Windows Server 2012 70-410
Configuring and Managing Microsoft Windows Server 2012 70-412
ITIL Foundations
Designing and Implementing a Server Infrastructure Windows Server 2012 70-413
Certified SonicWALL Security Administrator (CSSA)
Implementing and Managing Microsoft™ Exchange™ Server 2010
Administering Windows Server 2008
Installing and Configuring Windows Server 2008
Introduction to VMware™ Infrastructure ESX 3.5 3.1
Implementing and Managing Microsoft™ Hyper V™ on Windows Server 2008
Implementing and Managing Microsoft™ Exchange™ Server 2007 and 2003
Planning, Implementing, and Maintaining a Windows Server 2003 Active Directory Infrastructure
Managing and Maintaining a Microsoft™ Windows Server 2003 Environment
Cisco™ Certified Network Associate CCNA 2002
Installing, Configuring, and Administering Microsoft™ Exchange™ 2000 Server
Upgrading Support Skills from Microsoft Windows NT to Windows 2000
Microsoft™ Certified Professional, Microsoft™ Certified Systems Engineer NT 4.0
