IT Helpdesk Support Technician in Chicago IL Resume Anthony Brown

May 29, 2016 | Author: AnthonyBrown2 | Category: Types, Presentations
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Anthony Brown is a highly experienced IT Support Technician with 16 years of experience in IT work as a consultant and a...

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Anthony S. Brown IT Support Technician Chicago, IL 60628 (773) 468 - 4907 E-mail: [email protected] Summary: A highly experienced IT Support Technician with 16 years of experience in IT work as a consultant and analyst. Efficient problem solver and communicator. Able to work independently and on teams to maintain and create new systems. WORK EXPERIENCE Seaway Bank & Trust Company, Chicago, IL 1/2008 – Present IT Support Technician  Installed, modified, and repaired PC hardware, such as network printers, and software, such as Microsoft Windows Updates on workstation PCs/servers.  Initiated the usage of Microsoft WSUS 3.0, Active Directory, Remote Desktop, VNC, Symantec Antivirus, and TrackIT versions 8.0 and 9.0  Assisted system users with Microsoft Office 2007, 2010, and 2013 as well as Microsoft Server 2008 and 2012  Managed computers using Windows XP and Windows 7  Provided technical assistance to systems users with all appropriate software Chicago Transit Authority, Chicago, IL Bus Operator

11/2002 – 12/2007

Marchfirst (Whittman-Hart), Chicago, IL 4/1999 – 2/2002 Consultant  Installed Sterling Gentran Server for Windows NT Server in an environment using Microsoft SQL Server 7.0 and Windows NT Server to provide a link between Gentran and the client’s Great Plains Dynamics System  Created transaction maps on an IBM AS/400 using Sterling Gentran Server for the AS/400.  Installed Harbinger Trusted Link EDI/400 on the client’s AS/400 so that verified documents were sent and received successfully from Harbinger’s Value Added Network to the client’s JD Edwards One World System  Initiated the ability for the client to exchange purchase orders, invoices and shipping notices with their trading partner Waste Management Inc., Lombard, IL 1/1995 – 2/1999 Programmer Analyst  Improved the accuracy of Management Productivity Reports by developing programs to use payroll hours from a third party payroll system.  Reduced the incidence of support desk trouble calls from 10 per week to 1 to 2 per week.  Eliminated the need to re-key and repost payroll data and reduced the need to create manual payroll checks by identifying payroll records with missing data.  Enhanced a third party software package by adding an option to move historical payroll data to an in-house system for productivity report creation.  Allowed the user to correct and recreate productivity reports as needed.

New Resources Corp., Schaumburg, IL Technical Consultant 

Cobol software project at Budget Car Rental

Technology Consulting Corp., Oakbrook Terrace, IL Technical Consultant 

2/1992 – 10/1992

Wrote and modified Cobol programs at Motorola Provided technical assistance to systems users

Computronics Computer Co., Chicago, IL Independent Consultant  

1/1993 – 8/1993

Wrote and modified Cobol programs with SQL

Keane Inc., Westchester, IL Consultant  

9/1993 – 3/1994

Cobol software project at Jockey International

Zurich American Life Insurance, Schaumburg, IL Computer Programmer 

4/1994 – 10/1994

1/1991 – 2/1992

Wrote and modified Cobol programs at Supreme Life Insurance Company Provided technical assistance to systems users

EDUCATION Microsoft MCSE Certification Program Kennedy King College, Chicago, IL Courses:  Network Infrastructure Design  Implementing and Administering Microsoft Active Directory  Implementing Microsoft Network Infrastructure  Implementing Microsoft Professional and Server  Network+

2000-2001

Web Commerce Program DePaul University Institute for Professional Development, Chicago, IL

2000

Microsoft Certification Program Administering Microsoft Windows NT 4.0 Kennedy King College, Chicago, IL

1998-1999

B.S. in Information & Decision Science University of Illinois, Chicago, IL

1983-1986

Northern IL University, DeKalb, IL

1981-1983

SKILLS AND EXPERTISE  Windows XP  Windows 7  Microsoft Server 2008 / 2012  Active Directory  DNS  DHCP  TCP/IP

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