Anthony Brown is a highly experienced IT Support Technician with 16 years of experience in IT work as a consultant and a...
Anthony S. Brown IT Support Technician Chicago, IL 60628 (773) 468 - 4907 E-mail:
[email protected] Summary: A highly experienced IT Support Technician with 16 years of experience in IT work as a consultant and analyst. Efficient problem solver and communicator. Able to work independently and on teams to maintain and create new systems. WORK EXPERIENCE Seaway Bank & Trust Company, Chicago, IL 1/2008 – Present IT Support Technician Installed, modified, and repaired PC hardware, such as network printers, and software, such as Microsoft Windows Updates on workstation PCs/servers. Initiated the usage of Microsoft WSUS 3.0, Active Directory, Remote Desktop, VNC, Symantec Antivirus, and TrackIT versions 8.0 and 9.0 Assisted system users with Microsoft Office 2007, 2010, and 2013 as well as Microsoft Server 2008 and 2012 Managed computers using Windows XP and Windows 7 Provided technical assistance to systems users with all appropriate software Chicago Transit Authority, Chicago, IL Bus Operator
11/2002 – 12/2007
Marchfirst (Whittman-Hart), Chicago, IL 4/1999 – 2/2002 Consultant Installed Sterling Gentran Server for Windows NT Server in an environment using Microsoft SQL Server 7.0 and Windows NT Server to provide a link between Gentran and the client’s Great Plains Dynamics System Created transaction maps on an IBM AS/400 using Sterling Gentran Server for the AS/400. Installed Harbinger Trusted Link EDI/400 on the client’s AS/400 so that verified documents were sent and received successfully from Harbinger’s Value Added Network to the client’s JD Edwards One World System Initiated the ability for the client to exchange purchase orders, invoices and shipping notices with their trading partner Waste Management Inc., Lombard, IL 1/1995 – 2/1999 Programmer Analyst Improved the accuracy of Management Productivity Reports by developing programs to use payroll hours from a third party payroll system. Reduced the incidence of support desk trouble calls from 10 per week to 1 to 2 per week. Eliminated the need to re-key and repost payroll data and reduced the need to create manual payroll checks by identifying payroll records with missing data. Enhanced a third party software package by adding an option to move historical payroll data to an in-house system for productivity report creation. Allowed the user to correct and recreate productivity reports as needed.
New Resources Corp., Schaumburg, IL Technical Consultant
Cobol software project at Budget Car Rental
Technology Consulting Corp., Oakbrook Terrace, IL Technical Consultant
2/1992 – 10/1992
Wrote and modified Cobol programs at Motorola Provided technical assistance to systems users
Computronics Computer Co., Chicago, IL Independent Consultant
1/1993 – 8/1993
Wrote and modified Cobol programs with SQL
Keane Inc., Westchester, IL Consultant
9/1993 – 3/1994
Cobol software project at Jockey International
Zurich American Life Insurance, Schaumburg, IL Computer Programmer
4/1994 – 10/1994
1/1991 – 2/1992
Wrote and modified Cobol programs at Supreme Life Insurance Company Provided technical assistance to systems users
EDUCATION Microsoft MCSE Certification Program Kennedy King College, Chicago, IL Courses: Network Infrastructure Design Implementing and Administering Microsoft Active Directory Implementing Microsoft Network Infrastructure Implementing Microsoft Professional and Server Network+
2000-2001
Web Commerce Program DePaul University Institute for Professional Development, Chicago, IL
2000
Microsoft Certification Program Administering Microsoft Windows NT 4.0 Kennedy King College, Chicago, IL
1998-1999
B.S. in Information & Decision Science University of Illinois, Chicago, IL
1983-1986
Northern IL University, DeKalb, IL
1981-1983
SKILLS AND EXPERTISE Windows XP Windows 7 Microsoft Server 2008 / 2012 Active Directory DNS DHCP TCP/IP
