Gail Fowler is a Computer Asset Management Specialist with over ten years experience coordinating desktop hardware and s...
GAIL FOWLER (610) 495-9594
[email protected] www.linkedin.com/in/gailfowler
Spring City, PA 19475
SUMMARY Computer Asset Management Specialist with over ten years experience coordinating desktop hardware and software, including purchasing, installation and tracking. Maintained software license compliance and equipment registrations. Researched, analyzed and recommended the most cost conscious and efficient software solutions to meet department and individual requests. Resourceful, detail driven professional who collaborates effectively with end users, support staff and vendors to implement requirements within appropriate timeframes.
PROFESSIONAL EXPERIENCE SANOFI AVENTIS, MALVERN, PA 1994-2011 (formerly Sanofi-Synthelabo, Sanofi pharmaceuticals, Sanofi Winthrop) Information Systems Specialist (2009-2011) Scientific Information Systems Specialist (2006-2009) End User Specialist (2005-2006) Progressed through positions of increasing responsibility including asset management, software license compliance, and hardware and software selection and procurement. Managed assets at the Great Valley site. Responsible for maintaining of US Software library database and provided new ideas to improve the quality of information in the library. Maintained a high level of quality and compliance of asset management tools such as the US Software Library and QualiParc (QP) Software global standards catalog. Identified issues and proactively took the steps to resolve them. Key team member in preparing data for migration into the new global version of QP, the inventory tracking system. Assisted with the document implementation needed to support the migration. Involved in updates to existing QP processes and transitioning to a more streamlined approach. Critical player in the creation, support, and maintenance of the QP software catalog. Assigned as the backup US QP administrator. Major contributor to the implementation and successful use of the US software library. Collaborated with asset management, desk-side services and desktop engineering to ensure the tool was up-to-date and used properly. Provided high-level support and guidance to local and regional Asset management and contractor services teams for end-user requests, software licensing and use of new US Software Library tools. Coordinated retirement of applications with Desktop Logistics and Support groups. Worked with site services to ensure excess equipment was processed and removed quickly. Migrated all desktop operations documents from ISMP to new ISDOC electronic depository as part of company regionalization. Maintained hard copy files of same. Proactively recognized issues and assisted with resolutions. Ensured the successful migration to a new contracted service provider with little impact to the user.
PAGE 2
GAIL FOWLER (610) 495-9594
Information Systems (IS) Specialist II (2000-2005) Lead IS Technician II (1996-2000) Lead IS Technician I (1994-1996) Pivotal player in running the operational area of the Scientific Information Systems (SIS) desktop technology including the procurement and deployment of all desktop equipment and software. Annually processed approximately 900 hardware and software requests that SIS received and coordinated SIS support for 200 staff relocations and/or office reconfigurations. Key team member on the Year 2000 Project. Determined remediation needs for over 1,000 desktop and lab systems, coordinated the hardware, firmware and software package updates. Major contributor to the upgrading of over 550 desktop systems to Windows 95 and Office 2000. Completed on time and within project budget. Ensured minimal impact on users. Processed hardware and software requests, new hire requests, staff relocations, and office reconfigurations. Worked on projects for building fit-outs, major renovations, and IT equipment relocations. Monitored work results to achieve a consistent level of service to customers. Created and implemented new procedures for managing inventory, processes to keep desktop software up-todate, and worked on procedures for implementation of an overall PC lifecycle program using existing resources. Improved purchasing processes. Collaborated on RFP for new service provider which included interviewing vendors, planning and implementing a switch to the new desktop agreement. Coordinated a majority of the activities of 6-9 contracted service personnel who answered several thousand service calls. Responsible for preparing all obsolete or non-maintained computer equipment for disposal. OTHER RELATED EXPERIENCE STERLING WINTHROP PHARMACEUTICAL RESEARCH & DEVELOPMENT, Rennselaer, New York Administrative Specialist III, Graphic Specialist II, Graphic Specialist I, Audio Visual Coordinator .
EDUCATION A.S., Graphic Design, Delaware County Community College, Media, PA Certificate, Multimedia, Delaware County Community College, Media, PA
TECHNICAL SKILLS PS Soft Qualiparc, Word, Excel, Outlook, PowerPoint, Adobe Photoshop, Techsmith Snag-it
