ISO 20000-1:2011 audit checklist

July 20, 2017 | Author: C P Chandrasekaran | Category: Audit, Competence (Human Resources), Information Security, Internal Audit, Service Level Agreement

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I have uploaded a checklist for organisations beginning to implement service management system standard ISO20000-1:2011...

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ISO 200001:2011 Clause no 4

4.1.1

Checklist Brief Description item no

Questions- (for initial level system implemented

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