IRT110 4.0 Instructor's Guide.doc

R/3 Instructor Guide (Version 2)

Level 2 Christine Regitz

IRT110

Assortment Planning

Release 4.0B

SAP AG

IRT110 Assortment Planning Training System

Contents: SAP Contacts..............................................................................................................3 Walldorf.............................................................................................................................................. 3 Subsidiaries....................................................................................................................................... 3 Changes since previous version........................................................................................................ 3

Course Details.............................................................................................................4 Duration............................................................................................................................................. 4 Course Material and Other Materials (Training Handbook)................................................................4 Country-Specific Unit......................................................................................................................... 4

Instructor Profile.........................................................................................................5 Requirements..................................................................................................................................... 5 Recommended Courses as Preparation............................................................................................5 Recommended Online Help as Preparation.......................................................................................5 Notes on Preparing for this Course.................................................................................................... 5

Training System..........................................................................................................6 Data Required.................................................................................................................................... 6 User ID and Passwords for Instructors and Participants....................................................................6 ABAP Examples................................................................................................................................. 6 CATTs................................................................................................................................................ 6 Technical Information......................................................................................................................... 6

Preparations for the Course......................................................................................7 General and Specific Objectives...............................................................................8 Course Structure.........................................................................................................8 Schedule......................................................................................................................9 Day 1.................................................................................................................................................. 9 Day 2.................................................................................................................................................. 9 Day 3................................................................................................................................................ 10 Day 4................................................................................................................................................ 10

Important Notes (on the Instructor Guide).............................................................10 Unit 1: Introduction...................................................................................................12 Unit 2: Getting started with R/3...............................................................................13 Unit 3: Basic Concepts.............................................................................................13 Unit 4: Listing a Grocery Article..............................................................................13 Unit 5: Listing a Fashion Article..............................................................................13 Unit 6: Listing a Sales Set........................................................................................13 Unit 7: Promotion Management...............................................................................13 Unit 8: Product Catalog Management.....................................................................13 Unit 9: Article Discontinuation................................................................................13

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SAP Contacts Walldorf Christine Regitz Subsidiaries Changes since previous version Version 2 The following changes were made to Version 1 of this Instructor Guide:

Version 2



Various spelling errors and punctuation errors have been corrected.



The user creation procedure for training course participants has been redefined.



The error and problem message registration procedure in CSS has been redefined.



A note regarding an error in the solution for system handling was included.

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Course Details Duration 4 Days Course Material and Other Materials (Training Handbook) Participants handbook: PowerPoint slides (with notes), exercises, solutions, and appendices (glossary, menu paths, IDES Smart Retailer Inc.). Country-Specific Unit -

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Instructor Profile Requirements 1. Extensive knowledge of the main logistical processes and special features of wholesale and retail trades, when compared to industry. Recommended Courses as Preparation 1. LO520 Purchasing Details and Optimization 2. LO521 Calculating Prices in Materials Management (MM) 3. LO20 Calculating Prices in Sales and Distribution (SD) 4. IRT205 Working with Information Models 5. IRT250 Organization and Configuration 6. IRT260 Store Creation Recommended Online Help as Preparation SAP Retail Application components Notes on Preparing for this Course It is recommended that instructors who have not held such a training course, should carry out the exercises using the up-to-date menu solution paths. The appendix Menu paths can also be consulted as an appendix in the participants handbook. Should errors occur in the data or slides that are closely connected to your course, in the notes or in the actual training course (but not problems relating to the training system itself), please send an error message in CSS and assign it to the subject area: OS-EDUC-IRT110. Please do not select the priority level "very high" unless it is absolutely necessary. If you believe that an error requires this priority level, contact the contact person at Walldorf by telephone or via MLP.

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Training System IRT (IP = 155.56.158.44, system number = 50) Data Required The official Retailing training system of SAP AG in Walldorf is IRT, which is copied from the Retail parent IRM as required (i.e. when training courses are held). It contains all the master data (articles, vendors, customers, sites, arrangements etc.) needed to work through IRT120. This includes data for the instructor's system demonstrations and the data for the exercises for up to 25 participants. The movement data needed must be created via the CATTs described below. If you want to hold this course using a different system, you are strongly advised to import a copy of the parent client (800) of IRM to this system. If this is the case, contact Stefan Klose (system management) in good time and take note of the section below entitled Preparations for the Course, in particular the section relating to running CATTs. User ID and Passwords for Instructors and Participants For instructors: User ID: INSTRUCTOR Password: RETAIL For course participants: User ID: maximum IRT110-01, ..., IRT110-20 (See also: CATTs and Necessary Preparations before the Training Course) Password: init ABAP Examples CATTs - ZT_RETAIL_USER Technical Information -

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Preparations for the Course 1. In the assigned training course mandates in IRT, the following activities are to be carried out before a training course begins: 

If necessary, let the period closing program run (transaction MMPV);



In order to assign the password "init" to the users IRT110-01 to IRT110-20, proceed as follows: -

Copy the reference user IRT110 using transaction ZUSERS a maximum of twenty times.

-

Start the CATT ZT_RETAIL_USER (transaction SCAT). Press F8. Maintain the parameter values according to the number of users which are to be created and as training course number IRT110 (in the field &USER). Use it as processing mode: Error. Press F8. You will receive an error log (S01226 in SU01) when the CATT is ready. Please ignore this error.

-

If necessary, unlock the Users of the training course participants using transaction ZUSERS.

-

Check if the exercise profiles 50012937 and 50013149 have been assigned to a User. If this is not the case, start again using the second-last previous step.



Generate assortment lists for R300, R1, R*/T4* and F (transaction WDBI). On occasions, this report can last for between two and three hours.



Listing job for subsequent listing for T4## (transaction WSM4), in the field group "Delimitation" as "Date from", please enter 1.6.98. On occasions, this report can last for between two and three hours.



Go around system message (OME0) in MM: 06/280 W instead of E.



Change promotion type 002 in Customizing. Flag indicator to price activating (both).

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General and Specific Objectives (See Participant handbook)

Course Structure In Unit 1 - 3 basic information is explained. This information is necessary for the course participants to understand article creation, and includes, the relevant organization structures, the merchandise category hierarchies, and plant master data etc.. In Units 4 - 6 we will look at listing single, generic, and structured articles. In Unit 7 we will examine the promotion management process, including promotion planning and subsequent processing. In Unit 8 we will examine product catalog management. In Unit 9 we will discontinue an article.

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Schedule Day 1 Approx. Times

Content: Unit and Topics

Activities: Instructor and Participants

60 minutes



Instructor and participant introductions;



Information on the course schedule and general information about training facilities (arrival, parking, lunch, telephone ...)

60 minutes

Topic Organizational Structures in Unit 2, Basic Concepts

See details on the relevant Units (below)

50 minutes

Topic Classification in Unit 2, Basic Concepts

See details on the relevant Units (below)

60 minutes

Lunch

70 minutes

Topic Sites and topic Article categories in Unit 2, Basic Concepts

See details on the relevant Units (below)

90 minutes

Topic Overview of Article Creation in Unit 3 Listing a Grocery Article

See details on the relevant Units (below)

Additional notes: Day 2 Approx. Times

Contents: Units and Topics

Activities: Instructor and Participants

30 minutes

Summary of topics and questions relating to Day 1 of the training course

60 minutes

Topic Assortments in Unit 3 Listing a Grocery Article

See details on the relevant Units (below)

70 minutes

Topic Vendors in Unit 3 Listing a Grocery Article

See details on the relevant Units (below)

60 minutes

Lunch

70 minutes

Topic Conditions in Unit 3 Listing a Grocery Article

See details on the relevant Units (below)

75 minutes

Topic Sales price calculations in Unit 3 Listing a Grocery Article

See details on the relevant Units (below)

55 minutes

Topic Assortment Lists in Unit 3 Listing a Grocery Article

See details on the relevant Units (below)

Additional notes: -

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Day 3 Approx. Times

Contents: Units and Topics

Activities: Instructor and Participants

30 minutes

Summary of topics and questions relating to Day 2 of the training course

125 minutes

Topics Creating a generic article and its variants, Special features of sales price calculation, Additionals in Unit 4, Listing a Fashion Article

60 minutes

Lunch

60 minutes

Topics Open to buy and Markdown planning in Unit 4, Listing a Fashion Article

See details on the relevant Units (below)

145 minutes

Topic Allocations in Unit 4, Listing a Fashion Article

See details on the relevant Units (below)

See details on the relevant Units (below)

Additional notes: Day 4 Approx. Times

Contents: Units and Topics

Activities: Instructor and Participants

30 minutes

Summary of topics and questions relating to Day 3 of the training course

70 minutes

Unit 5, Listing a Sales Set

See details on the relevant Units (below)

70 minutes

Topic Planning a Promotion in Unit 6, Promotion Management

See details on the relevant Units (below)

60 minutes

Lunch

45 minutes

Topic Subsequent Processing in Unit 6 Promotion Management

See details on the relevant Units (below)

60 minutes

Unit 7, Product Catalog Management

See details on the relevant Units (below)

45 minutes

Unit 8, Article Discontinuation

See details on the relevant Units (below)

50 minutes

Questions and answer session (possibly also from Days 1 to 3)

Additional notes: -

Important Notes (on the Instructor Guide) In the following, detailed description of the individual units and topics, information is only given for slides if this information is not included in the slide notes themselves 1

For all slides (including those listed below): The instructor teaches the information described in the notes. Please read the Online documentation as preparation for this training course.

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Unit and topic objectives are not repeated here. This information must be taken directly from the participant handbook. 2 Coffee breaks are not included in the timetable since they depend on how the course is going and the ability of the participants to absorb the information. 3

It is up to the instructor to include these breaks as appropriate. Regarding system demonstrations, it is assumed that the instructor is sufficiently familiar with the application menus.

4

The Menu Paths appendix in the participant handbook can help. This information is organized according to the units and topics. The solutions to the exercises may also be of help.

5

For reasons of time, the unit entitled Getting started with R/3 should not be discussed (unless there is a justifiable reason). It is included in the participant handbook as a reference, and should have been discussed in course IRT110 Assortment Planning, which is a prerequisite for IRT120.

6

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For courses that are managed in the ISP system by the Training staff in SAP AG in Walldorf, online course evaluation is possible in SAPNet. The course participants should be informed of this half-way through day 3, and should be shown how to use the tool for this in SAPNet. For questions relating to online course evaluation, please contact Uwe Sester or Sandra Böhm.

7

The instructor should work with group number 00 during the training course. As preparation and for testing, the group numbers 19 and 20 should be used.

8

The demonstrations are intended to illustrate the exercises contained in the training course. If no explicit data is presented, take the data from the exercises themselves.

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Unit 1: Introduction 60 minutes

List of Topics in Unit 1: Unit 1 in Context  



After introducing the instructor and giving general information about the training facilities (arrival, parking, lunch, telephone ...), the course begins. During this event block, participants should introduce themselves. I would suggest the following: The instructor creates a slide with the following questions: Name of participant Participant's company Participant's function within the company Participant's expectation of the training course Briefly show the slides IRT110, SAP Retail, Prerequisites and Objectives, and explain briefly the SAP Retail Curriculum Plan for Release 4.0B.

Table of Contents It should be pointed out that during this training course, articles will be examined during the whole creation cycle.

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Unit 2: Getting started with R/3 (This Unit is not normally discussed. See note 5 (above))

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Unit 3: Basic Concepts 180 minutes

List of Topics in Unit 3: - IDES Smart Retailer Inc. and Organizational Structures in SAP Retail -

Classification and Merchandise Categories

-

Sites

-

Article Categories

Topic: IDES Smart Retailer Inc. and Organizational Structures in SAP Retail

60 minutes

IDES Retail Our model company for 4.0B (sites, vendors, customers ...) is based in the USA! Therefore, English texts appear in certain documents and messages, and the European value-added tax system is not shown. Furthermore, in subsequent slides on the model company an extra slide has been added to every overview slide, which shows the organizational structures of the company, including examples. This is not a complete list, and it serves to enhance participants concept recognition and understanding. Inventory Management Without Warehouse Management Please note that the client numbers in the slides with the model company examples can be user-defined! Inventory Management at Smart Retailer Inc. Storage location 0088 is not represented so clearly because DC R300 does not have this storage location. Please make clear, however, that this storage location is used in the model company so as to include the Warehouse Management System (WM). Organizational Structures in Retail: Example To Organizational Structures in Wholesale: Example Make sure that this really is only related to examples. Examining the differences between retail and wholesale should be of priority.

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

Participants should logon at a PC (if necessary) and in the training system.

Exercise on (System Handling) 1-1 to 1-7 20 minutes NB: An error has appeared in the solution to this exercise: A new session is created when the user parameters are set. If participants want to go back to the Retailing menu, they must first press the green arrow and then the yellow arrow (which also deleted the session). Topic: Classification and Merchandise Categories

50 minutes

Classification: Topic Objectives Classification is explained together with the basic concepts and definitions because they are also present in SAP Retail, and the merchandise category hierarchies and further categories, for example site categories and assortment categories which are created using classification. The standard classification system is used that refers to a highly flexible and comprehensive tool. It should be pointed out that a training course on this topic is offered by SAP. Key Class Types in SAP Retail Explain that this relates to the most important class types that are delivered with SAP Retail. The hierarchy division should not be explained at this stage. The differences between hierarchy and group are explained in the slide Site: Grouping. Site: Grouping Explain that characteristics can only be passed on in hierarchies as otherwise an object receives characteristics (and values) from numerous higher-level classes that could be inconsistent. Merchandise Categories in Classification And Example: Merchandise Category Hierarchy Both slides refer to the same contents. However, in the first slide the connection to the terms from classification is pointed out, while in the second slide a differentiation between the terms merchandise category hierarchy levels and merchandise categories is made. The merchandise category from SAP Retail is also known as the base merchandise Version 2

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category. Merchandise Category Hierarchy: Inheritance of Characteristics Explain that it is very important that the indicator be assigned to the characteristics to generate variants. These variants should be used to create generic articles. Reclassification Explain that reclassification is only possible in retail and wholesale. Creating a Merchandise Category Hierarchy in SAP Retail This refers to the system steps in rough stages. All other slides in later Units with the same structure always accentuate the most important steps that have to be carried out in the system. Demonstration on (Listing a Merchandise Category) 10 minutes 1. List a Merchandise Category  Listing the merchandise category "Health food" with a reference article and value article.  Maintain the reference article by entering the explicit reference article RV1114 and marking the views: Basic data, Logistics: Distribution Center, and Logistics: Store. 2. Assign the Merchandise Category to the Hierarchy  Assign the new merchandise category to the hierarchy level R1110. 3. OPTIONAL: Reclassification  List a version for the merchandise categories R1111 to R1113 for today.  Reassign an article to another merchandise category and view the Results. 4. OPTIONAL: Reporting (Examples)  Environment  Site/MC overview for distribution chain R300/R1 and merchandise category R1111  Environment  Merchandise category use for merchandise category R1111  Environment  Classification system  Hierarchy display for R1110 (also graphic view) Exercise on (Classification and Merchandise Categories) 2-1 to 2-2-3 25 minutes

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Topic: Sites

70 minutes

Sites: Topic Objectives Explain that in this Unit, sites and customer master will be handled. This is because the customer master is so closely linked to the site master, and in wholesale the central element is the customer, not the site. Internal Note: With Release 4.0B, in wholesale sites must be created for wholesale customers. The system need the customer as well as the plant segment (for example, for allocation tables, promotions). This is not great and there is no change in Release 4.5! Sites Here, it should be made clear that site can be comprised of various segments. You could possible draw up a slide to show that a site always has plant segments as well as customer and vendor segments. Basic Categories of Site Explain that the site profile is considered as a maintenance aid so that necessary field need not even be shown, No profile data is available at the site profile. Model Site for Site Maintenance Here, explain for the first time that it is recommended to work with models. This eases data compilation and enhance error avoidance. Also, explain that model handling will still appear at other places. Site: General Layout Shelves can also be reproduced visually using the layout function. In SAP Retail there will be no shelf space optimization. In Release 4.5A there will however be an interface to connect with shelve optimization programs. AFTER SLIDE: Listing a Site in SAP Retail Demonstration on (Site Master) 20 minutes 1. Change site T400  Assign the newly listed merchandise category to a site.

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 Demonstrate the individual tabstrips and buttons.  Please make particular explain of the customer part of the site, and of the sales area (= distribution chain in Retail) and its importance. 2. Assign the merchandise category to more than one sites  Show mass maintenance: the new merchandise category is assigned to the sites R300, R301, and R310R316. Here, explain that assignment can take place both from the merchandise category menu via Menu → Environment or from the site menu. Exercises on (Sites) 3-1 to 3-2-5 15 minutes Topic: Article Category Article categories: Unit Objectives Explain that this topic only serves as an overview to the following Units.

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Unit 4: Listing a Grocery Article 420 minutes

List of Topics in Unit 4: - Article maintenance -

Assortments

-

Vendors

-

Conditions

-

Sales price calculations

-

Assortment lists

Topic: Article Creation

90 minutes

Goal of Article Maintenance The material master (in contrast to the article master) cannot be listed and be used immediately in logistics. The vendor relation and conditions must be maintained separately (in the purchasing info record). Materials etc. must also be listed separately. The material must be listed separately for all plants. In SAP Retail, the article master can be listed directly in full, so that the article can also be used immediately in logistics. This is why, article maintenance was part of article maintenance in the past. Explain that standard material tables are still filled with certain enhancements for Retail specific information. The retail sector is increasingly involved with mass data maintenance. For this reason, listing and maintaining articles should be fast and simple, and thus not having to call up more transactions. Article Maintenance Process: Grocery Articles The rough process is shown. The keywords are noted for each different step. Views in Article Listing Explain that these are the standard views. By configuring the article master these can be set to be user-specific (see also IRT250). Explain that both logistics views cannot be studied in training course IRT110. This is done in training course IRT120.

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Listing NB: In Retailing, listing also refers to vendor listing - therefore make sure that the vendor is not explained in the listing process! The relation between vendor and article is stored in the purchase info. If there are more vendors, source determination is activated. Model Site in Article Maintenance This shows the difference between the model site in the new site master and the model site according to distribution chain (important for article logistics data). This difference is not immediately clear to many training course participants. Therefore, make sure that all participants understand the difference and/or the slide contents. Here, it should also be explained that varying article data is also recognized by the system. For more information on this topic, please see the online documentation for articles. AFTER SLIDE Article Creation in SAP Retail Demonstration on (Article Creation) 25 minutes The goal of this demonstration (and the subsequent exercise) is to show how simple article creation can be if the model article is well maintained in the merchandise category. Thus, do not explain too many fields and always stress the fact that individual views and processes will be looked at. 1. Create New Articles  Article Number: A100 Article category: Merchandise category:WG00 Article category: Vendor:

FOOD 00 T-IRTL200

Explain briefly the control of the article type and explain that in the training course, article categories with the same data profiles are discussed.  Set views: Basic data, Listing, Purchasing, Sales  Set organizational levels: Purchasing organization: R300, Sales organization: R300, Distribution chain : R1 2. Maintain Basic Data  Maintain the article short texts in German and English.  Explain and maintain Units of measure (including weight and quantities).  Explain and maintain EANs. Also explain the EAN detail view (under Version 2

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Additionals).  Show layout assignment. 3. Carry out Listing  Explain fields (listing procedures will be explained in detail at a later data).  Carry-out listing, selecting Assortments man. maintenance and Listing errors. 4. Maintain Purchasing View  Explain important fields (e.g. variable order quantity).  Maintain purchase price. 5. Maintain Sales View  Explain fields.  Enter markup and select Return. This shows that a calculation is taking place.  Explain that the indicator for saving calculations must be flagged. If this is not the case, the calculation is only simulated. 6. Maintain POS View  Maintain cash register receipt text.  Save article. Exercise on (Article Creation) 2-1 to 2-10 30 minutes Topic: Assortments

60 minutes

Information on Assortments Explain that an assortment with the same number is automatically created when creating a store or a distribution center in the background. These assortments cannot be viewed anywhere by the user, and thus they cannot be maintained. The allocation is always 1:1! The assortments for wholesale customers are created manually and then allocated to these customers manually. Listing Techniques The SAP recommendation that automatic listing (within article maintenance) should be given preference over module creation is repeated in this slide. This improves performance. Also, maintenance is very time-consuming if assortments have very short lifespans. This is because modules have to undergo continual subsequent maintenance.

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Listing Explain that the automatic listing procedure can be combined as desired and that by using a user exit, additional, customer-defined methods can also be defined.

AFTER SLIDES Listing Method: Base Method for Layout Examination Demonstration on (Assortments) 30 minutes No modules will be created in this demonstration as SAP recommended that articles be listed via article maintenance. For this reason, the evaluations for the assortment area should be shown in the demonstration and the exercise that follows. 1. Show Module Evaluations  Please show which module contains A100 and article R100000. Show the evaluation with and without profile module so as to make clear that articles are listed via profile modules in the model company.  Show the modules for the assortment for store F400 with and without article positions. 2. Show the Evaluations for Assortments  Show the assortment structure for store F400 with and without merchandise category hierarchy.  Show the article list for vendor R3001 in distribution center R301. 3. Show the Listing Check  Check if article A100 is listed in distribution center R300.  Relist the article for distribution chain R300/R5, thereby showing that either the assortment list can be predefined in article maintenance selection view or that another distribution chain can be entered in the listing view under Area of validity.  Show the listing analysis for article A100 in store R311 and listing method B1. Explain the lines that appear. 4. Mass Maintenance  Show the report Mass maintenance  From change documents  Automatic listing standard data, that should be calculated for and that takes care of the necessary reassignments after changes in the master data (assignment for merchandise categories etc.).  Show the report Mass maintenance  Error log  Error ArtSegm. Gener., select the indicator to delete the log data and set the report data to 01.07.1998.

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Exercise on (Assortment) 3-1 to 3-4 20 minutes Topic: Vendors

70 minutes

AFTER SLIDE Vendors/Article Discount Facility in SAP Retail Demonstration on (Vendors) 20 minutes 1.

Create a New Vendor 

Vendor: L100 Company code: R300 Purchasing organization: R300 Account group: LIEF Reference: T-IRTL200 with the same organizational levels Explain that the account group has similar profile data as the article category, for example.

 Maintaining addresses.  Show and comment on all the views until purchasing data.  In purchasing data: Explain the field group conditions Explain the field group control data, in particular fields that are linked to invoice verification, fields for subsequent invoicing, and fields that are linked to discount in kind. Create a vendor sub-range and maintain data that deviates from this. View the supply region.  Explain partner roles and then save. 2. Create an article-specific Vendor Discount  Select the purchasing and sales view for articles A100 and L100.  Purchasing view: Flag the regular vendor indicator and enter a variable Unit of measure and vendor sub-range. Maintain the purchasing price and select Conditions. Search for RA01 and maintain the values. Show that entering the condition Version 2

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values is sufficient so that all other information can be pull. Go back and show that the net price is reduced by the discount value.  Sales view: Enter the markup and select Return. Save the new sales price (pay attention to the suitable indicator!). Exercise on (Vendors) 4-1 to 4-9 30 minutes Topic: Conditions

70 minutes (including discount in kind)

Objectives of Conditions Explain that conditions is a topic that comes from standard R/3. In IRT110, only brief explain will be made of this complex topic. There is an additional training course offered by SAP for conditions. The conditions are used both in sales and purchasing. Explain that sales price calculations in the next topic will use the conditions technique. Conditions: Reference Base in Purchasing Explain that conditions will be handled from the purchasing aspect from now on. Conditions: Pricing Procedure To Access Sequence The definitions shown are the customizing topic. Here they will only be explained briefly to clarify the link. In IRT250 this will be looked at in greater detail. Example for Access This slide represents a rough approximation of the system realities. In particular, the representation and the access to conditions tables are not correct in the presented form. This simplification was carried out for training reasons. The number 2 arrow means that this access can only be carried out if additional access is flagged. If this is not done, the system breaks the contact after the first successful access.

AFTER SLIDE: Summary of Conditions Demonstration on (Conditions) Version 2

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15 minutes 1. Create Vendor Discounts  Gives a General overview of surcharges and discounts for L100 and R3001 because R3001 also has a vendor sub-range. These are shown as possible data retention levels.  Calculate discount for vendor L100:

RL01

 Calculate a pallet discount for vendor sub-range for L100: LP00

3% 20

 General overview of surcharges and discounts for vendor L100 2. Create a Purchase Order For the following data: Vendor: Order type: Purchasing organization: Purchasing group: Delivery data: Site: Storage location:

L100 NB R300 R30 in 4 weeks T400 0001

Article A100:

1000 PC

 Show the position conditions. Exercise on (Vendors) 5-1 to 5-3-3 20 minutes

OPTIONAL: Demonstration on Discount in Kind 15 minutes It is important that the indicator for article A100 and vendor L100 has been flagged as qualifying for discount in kind. 1. Create Discount in Kind (inclusive bonus quantity) Discount in kind

NR00

 Create for purchasing info record per order Unit Vendor: Article: Info category: Order Unit Minimum quantity From: Unit for discount in kind: Version 2

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Are: Unit: Cal:

1 CAR 3

 Show the exclusive bonus quantity 2. Create a Purchase Order Vendor: Purchasing organization: Sales organization: Delivery date: Site:

L100 R300 R30 in 4 weeks T400

Article: Quantity

A100 456 CAR

Topic: Sales Price Calculations

75 minutes

Single-level calculations to Double-level calculations There is no counter for switching between single and double-level calculations. Instead, it is a result of source determination and the relevant selection in the calculation menu. An important parameter is the source field in the store logistics data for the article.

AFTER SLIDE Calculations worklist Demonstration on (Sales Price Calculations) 35 minutes 1. Calculations in the Sales View of the Article Master  The sales view for article A100 for distribution chain R300/R1.  Explain that to the right of the screen the current sales prices are listed and that the new calculation is to be found on the left.  Enter a new, higher sales price and change the markup. In both cases press return to show how other values are then changed.  Switch to calculations view via the sales price calculation button and then explain that this is exactly the same as what would appear in the calculations Version 2

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menu.  Do not save the article! 2. Create a Plan Markup In Pricing creating a plan markup: Sales organization: R300 Distribution channel: R1 Merchandise category: WG00 3. Calculate via Pricing  Enter via Pricing Change.  Explain the selection screen. Select: Article: Sales organization: Distribution channel:

A100 R300 R1

 Explain that the current final price is to be found at the end of the list in the field Final price (old). This is the valid price at the time of calculation and the values that are entered at the beginning are then only valid if they have been saved.  Change a markup manually or change final price. Press return.  Look at the calculations schema for purchasing and sales, and explain that the conditions technique was used for calculating both prices. Explain also that additional profile data is necessary for calculating a sales price. This is explained in training course IRT 250.  Switch to the vendor master view by double-clicking on Vendors.  Mark the field and switch to Position detail. Explain this function. 4. Price Overview Select the price overview for: Sales organization: Distribution chain: Site: Merchandise category: List category:

R300 R1 T400 R1111 B

 Explain the resulting selection. 5. OPTIONAL: Assigning Price Point Categories for Merchandise Category WG00  Go to Customizing  Assign a price point category to an organizational level / merchandise category.  Select an entry and press Copy  Enter the following data: Sales organization: Distribution channel: Merchandise category: Price point category: Save Version 2

R300 R1 WG00 R00001

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6. View the calculation.  Go to change a calculation for article A100 and explain the "new" markup that has come about due to price point category assignment. Exercise on (Sales Price Calculations) 6-1 to 6-7-2 30 minutes Topic: Assortments List

55 minutes

Assortment Lists Explain that the assortment list categories determine when and at what intervals assortment lists are created. The assortment list category is allocated to the article. Also, the assortment list category and the site assortment list profile controls the form of sorting within the assortment list. Creating an Assortment List Explain that assortment lists take all changes to master data and time-dependent objects, such as conditions, into account. Explain that assortment lists are critical for system performance. SAP delivers standard assortment lists in such a form that they have maximum project scope. Every customer should, however, analyze whether or not he really does need all the information that is contained in the standard assortment lists. More information on this is available in training courses IRT250 and IRT260. Manufacturing Cycle Time periods are controlled via the assortment list type. The preprocessing time is the time that is necessary to create and dispatch an assortment list. AFTER SLIDE Manufacturing Cycle Demonstration on (Assortment Lists) 10 minutes Go to the assortment menu. 1. Show the Assortment List  For store T400 Version 2

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 Scroll down the assortment list to the end of the article. 2. Manual Request for the Assortment List for  Sales organization Distribution channel Customer Assortment list type Merchandise category

R300 R1 T400 F WG00

 Show the assortment that you have just created. 3. Show the Manufacturing Cycle for  Sales organization Distribution channel Customer

R300 R1 T400

 Explain the above and show the detail screen. Exercise on (Assortment Lists) 7-1 to 7-4 20 minutes

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Unit 5: Listing a Fashion Article 330 minutes

List of Topics in Unit 5: - Creating a generic article -

Special features of sales price calculation

-

Additionals

-

Planning of open to buy

-

Markdown planning

-

Allocation

Topic: Creating a Generic Article

65 minutes

Generic Article: Examples Explain once again that this slide has already been used in the Basic Concepts Unit under the Article Categories topic. Participants should not get the impression that generic articles are always identical to fashion. Make sure that this subject matter is accurate over the next Units. Generic Articles in Logistics Processes... It is important that you explain that generic articles only represent maintenance support and that they do not exist as real articles. Article: Generic Article (1) To Article: Generic Article (2) Here you should explain the relation to classification from the Basic Concepts Unit. Explain in particular that when creating the variants for a generic article, characteristics and inheritance of characteristics and values are worked on, and this means that merchandise category hierarchies have got very rigid hierarchical structures. Generic Article Matrix Please note that a matrix can only be created if only two variant-creating characteristics exist. If this is not the case, the characteristics must be fixed and the non-fixed characteristics appear as matrix in which variants can be selected. Version 2

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Vendor Characteristic Values Explain that the vendor characteristic values are not part of a specific retail functionality. However, they are wide-spread in the retail sector.

AFTER SLIDE Creating a generic article in SAP Retail Demonstration on (Generic Article Creation) 20 minutes 1. Show the Characteristics Profile in the Merchandise Categories Menu  Show the characteristics profiles for R_WDE01 and R_MUS01. The first profile should have two characteristics, the second profile should have three characteristics.  Explain the indicator for relevancy. If this indicator is not flagged to 2, no characteristics can be used for creating variants.  Please show the characteristic values that will be included in the next step when creating variants. 2. Create a Generic Article  Create a generic article with the following data: Article number: A200 Article category: MODE Merchandise category: R1141 Article category: 01 Vendor: T-IRTL600  Select the characteristic profile R_WDE01.  Create the variants as described in the task text of the relevant task.  Assign internal EANs for the variants.  Allocate the generic article for season 001 and year 2000. Explain that the listing period, amongst other things, have to be defined. Also, please make course participants aware that this is can also be see in the subsequent listing view (Customizing setting).  Enter the listing view and make explain of the aforementioned subject matter. List the generic article and study the variants individually. Show the results via Assortments.  Enter the purchasing view and enter R31 and the purchasing group (NB. This is important for the allocation table that will be generated for this article later) and maintain a price (6.-).  Enter the sales view and enter a final price. Save the article.

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Exercise on (Generic Article Creation) 1-1 to 1-6 25 minutes Topic: Special Features of Sales Price Calculation and Additionals

60 minutes

Price Calculations for Generic Articles (1) To Price Calculations for Generic Articles (2) These two slides should follow one another. Additionals Additionals represent a new functionality in Release 4.0. The tern "Additionals" can mean anything from labeling to clothes hangers or even outer packaging (plastic bags, cardboard packaging etc.). There is a particular procurement process for additionals, and very often there are also specific vendors. AFTER FILE Additionals (2) Demonstration on Special Features of Sales Price Calculation and Additionals 15 minutes 1. Enter Change in Generic Articles: 

Purchasing organization: Vendor: Sales organization: Distribution chain: Views:

R300 T-IRTL600 R300 R1 Basic data, Purchasing, Sales

 Explain the price profile in basic data, and then set it to 1. 2. Enter the Purchasing View of Variants:  Select variants via Validity period.  Enter discount RC00 of 0,1. 3. Enter the Sales View of Variants  Delete the generic article as a price article for the variants and designate the new final price of 10,99. Version 2

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 Please pay attention to the indicator for saving the sales conditions.  Save the article. 4. Change the Generic Article, Basic Data View  Allocate additional R100040, procedure for additionals 0003, and enter a text for it. 5. Enter the Additionals Menu  Generate an IDoc for additionals with the following data: Article: A200* Site: T400 Usability date 01.01.2000 It is important that the * in included next to the article so that all the variants in the IDoc are taken into consideration. The date is important so that listing begins at the end of 1999! If the date is not taken into consideration, then no IDoc can be generated.  Note the number of the IDoc that has just been generated.  View and comment on the IDoc. View the IDocs via Distr. Retailing  POS interface  Monitor  Display IDoc  Chronological (WE02), because IDocs can be selected via IDoc numbers in this transaction. In the IDoc overview of the additional menu, additionals cannot be selected by IDoc number. In the exercise, participants will see all the IDocs in all the groups and will not be able to recognize their own IDocs. 6. Change the Generic Article and List it for the Distribution Channel R300/R5. Exercise on (Special Features of Sales Price Calculation and Additionals) 1-7 to 1-13-5 30 minutes Topic: Planning of Open to Buy and Markdown Planning

60 minutes

Open To Buy: Unit and Topic Objectives The article master data are now maintained and now we change into the topic and functionalities that support the logistics processes. Open to buy affects the purchasing sector, and serves as a tool for the purchaser to plan and oversee his purchasing budget. This topic is included to ensure that the training course is as complete as possible. Due to its nature and details, the topic actually belongs to training course IRT260 where the topic is handled once again within the planning system framework.

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Markdown Planning: Topic Objectives The sales price of seasonal merchandise is very often stipulated in advance so that inventory and revenue losses at the end of each season are minimized. Continuous controls can be achieved thanks to comparisons between planned and actual values during the season within markdown planning. It is important that markdown and markup can be achieved in markdown planning. Markdown Planning - Price Changes This slide only covers the stated markdown rules for article 4711.

AFTER SLIDE Markdown Planning - Price Changes Demonstration on (Markdown Planning) 20 minutes 1. Show and Explain Markdown Rule AR1 2. Create a markdown plan which contains the following data:  Markdown type: 0001 Sales organization: R300 Distribution channel R1 Site * Article A200 Valid from 01.02.2000 The validity date is very important here as it relates to seasonal retailing. The type of markdown is defined in customizing.  Enter 100 as the planned sales quantity for each variant, apart from "Black, 38", which has a planned sales quantity of 200.  Enter 9,99 as a sales price except for variant "black, 38",which has a sales price of 10,99. Explain why only the variant "black, 38" is ready for input.  Branch into the article price phases and explain the screen.  Save the markdown plan. 3. Go to change the markdown plan  Activate price phases 2 and 3 for generic articles. 4. Go to the price overview for price calculations 

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 Show that the sales prices have been activated. Explain that the generic article has been used to calculate the price for all variants that have the generic article as price articles.

Exercise on (Markdown Planning) 2-1 to 2-2-6 30 minutes Topic: Allocation

145 minutes

Allocation Tables in SAP Retail Give a brief explanation for each oval-flow graphic that show the link to Allocations. Allocations: Business Transactions Please outline the importance of each item category. Third-party Orders With third-party orders, merchandise is delivered directly from an external vendor. In retail, the term "third-party order" refers solely to direct deliveries from vendors. In this scenario, allocation third-party orders are also possible from the distribution centers, a concept that does not correspond with the usual retail meaning of "thirdparty orders". Example of Purchase Order via Distribution Center This is purely an example. The process is also a pure example. Creating Allocation Tables Explain that the four other most important views as well as the positions overview have been explained and introduced. This included the most important information for each view. Store Communication / Notifications Query and confirmation notifications belong together because the confirmation notification can only be generated as a result of a query notification.

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AFTER SLIDE Allocation Table Creation in SAP Retail (1) Demonstration on (Allocation) 25 minutes 1. Create a Site Group  Site group BG00 with sites R311 - R314 and T400. 2. Create an Allocation Table: 

Allocation table type: 0001 Purchasing organization: R300 Purchasing group R31 Please pay particular attention here to upper and lower cases in text. If the course participants do not maintain their entries accordingly, error messages can be generated. This results in the user profiles having to be re-maintained. In addition, the purchaser group R31 is important as the article must be created accordingly.

 Delivery date for sites Article Site group Amount per variant Variant "black, 38"

01.02.2000 A200 BG00 100 200

 Explain the suggested position types!  Go into the site view and then the detail view of a site. Then explain the view.  Mark all variants (!) a and go into the distribution center view. Enhance the delivery date for the distribution center: 03.01.2000.  Go into the positions detail view of a variant, and explain the most important fields there.  Generate the incompleteness log, and re-maintain listings and delivery dates that could possible be missing. Do this via the fast change facility. 3. Save the allocation table, and note the number! It is not ideal that allocation tables should be sensitive to upper and lower case text, thereby generating error messages. This has been directed to the relevant developer, and hopefully it will have been eradicated in Release 4.5. The allocation table is very complex, and experience has shown that many training course participants do not understand the complexity of the topic. Therefore, please concentrate on the most important fields and view, repeat certain subject matter (positions type etc.) often, and please focus on the allocation table as much as possible in the following exercises because the exercises on this topic are very timeconsuming.

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Exercise on (Allocation Tables) 3-1 to 3-2-10 45 minutes Allocation Table Creation in SAP Retail (2) This slide is introduced at this point as the steps contained can only be understood fully if there are both a demonstration and exercise. Depending on the instructor course participants, it may be beneficial to briefly repeat certain slides to increase understanding. This slide contains two business transactions: Purchase Order via DC and ThirdParty Orders. Depending on the transaction, each steps has to be interpreted differently. Tailoring the allocation table for goods receipts must be done via the distribution center. This is very often criticized by participants. Explain that the system does not have an automatic tailoring function. This can only be done by a human as it is related to decision-making (for example, it the purchase order is a final delivery). Allocation table tailoring for goods receipts is possible via the Merchandise Distribution functionality (Cross Docking) as of Release 4.5.

AFTER SLIDE Allocation Table Creation in SAP Retail (2) Demonstration on (Allocation Tables) 25 minutes 1. Create a Stock Allocation Notification  Output type: Store

RTA1 T400

 Show the notification. 2. Create a Purchase Order  Go to your allocation table view. Explain that this can also be done via Allocation table  Create follow-on docs  Delivery due list. This, however, is not suitable for training course purposes because this lists all allocation tables that could be used for generating a purchase order. This could result in a course participant generating purchase orders for other course participants.  Branch into your purchase order and note the number!  Go into the allocation table view and show your purchase order (in the DC view, in the detail screen). 3. Compiling Goods Receipts Version 2

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

Goods receipt linked to purchase order: Transaction type: 101 Site: R301 Site location: 0002 (!!)

 Change the GR quantity for a variant and book the goods receipt. Note the number of the goods receipt document. 4. Allocation Table Tailoring  Carry out allocation table tailoring with the allocation profile A. Save your entries. 5. Generate a Warehouse Order  Show an allocation table. Explain that an allocation table can be generated via the following menu path, just as with a purchase order Allocation table  Create follow-on docs.  Branch into warehouse order.  Branch into the allocation table and show the number of the warehouse order.

Exercise on (Allocations) 3-3 to 3-8 30 minutes

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Unit 6: Listing a Sales Set 70 minutes

List of Topics in Unit 6: - Creating a structured article using the example of a sales set. -

Full products

Topic: Sales Set

60 minutes

Article Categories Explain that structured articles will be explained in this Unit, and sales sets will be used an example. Sales set is only included in the slide so that all aspects are covered because normally, a sales set is not regarded as a structured article as it is purchased, stored and sold as such. Therefore, it would normally be listed as a single article. Inventory Management of Structured Articles The view should show the points in the logistics chain where inventory management for structured articles can be carried out and when it can be done on a components level. There will be an explanation in training course IRT250 of how and when deletion and amalgamation of components can be carried out.

AFTER SLIDE Creating a Sales Set in SAP Retail Demonstration on (Sales Sets) 20 minutes 1. Create a Sales Set  Article View:

A300 Basic data

 Maintain the names and EANs (internal designation), and save the article.

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2. Create a Bill of Materials for A300  Include the following components: T-IRT2100 1PC T-IRT2200 1PC  Save the bill of materials. 3. List Sales Set A300  Change the article Listing view Do not enter a distribution channel! 4. Maintain Conditions for A300 

Select the following: Article Purchasing organization Vendor Sales organization Distribution channel View:

A300 R300 T-IRT200 R300 R1 Purchasing, sales

 Allocate a purchasing price of, for example, 0,1.  Go into the sales view and allocate a final price of 4,99.  Save the conditions! 5. Create a Purchase Order 

Create a purchase order with the following data: Vendor: T-IRTL200 Order type NB Purchasing organization R300 Purchasing group R30 Delivery date: in 4 weeks Site R300  Place the following purchase order: T-IRT2100 100 CAR T-IRT2200 200 CAR You order the components because the sales set is put together in the warehouse.  Note the purchase order number.

6. Create a Goods Receipt 

Create the goods receipt for your purchase order number with the following data: Movement type: 101 Site R300 Storage location 0001  Post the goods receipt and make a note of the document number.

7. Putt Together the Components to Create a Sales Set  Carry out a transfer posting, and first explain the movement type 317 - 320. Carry out a transfer posting with the following data: Movement type: 317 Site R300 Version 2

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Storage location

0001

 In the position overview, enter article A300 with a quantity of 100. Carry out a transfer posting for this article.  Save your transfer posting, note the document number, and view the document. Now show that the system posted (via the bill of materials) an automatic outflow of the components. The system has marked an entry for the sales set. 8. OPTIONAL: Inventory Overview 

Look at the inventory overview for: Site: R300 Vendor T-IRTL200 Merchandise category R1133

Exercise on (Sales Sets) 1-1 to 1-12 20 minutes

Topic: Full Product Articles

10 minutes

Full Product Articles: Topic Objectives Full products are included in the training course so as to be as comprehensive as possible. As full products actually represent a special type of structured article that is also processed via bills of materials, there will only be a brief explain of the terminology because it varies slightly from standard structured articles.

Demonstration on (Full Product Articles) Optional, approx. 30 minutes Please show that the indicator "with empties bill of material" is to be found in the article master. Explain that an empties article can be recognized as such if the relevant indicator is flagged. Please view this indicator in the article master for article R100003. Explain that there are special article types for full products and empties that are delivered as standard by SAP.

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Unit 7: Promotion Management 115 minutes

List of Topics in Unit 7: - Planning a promotion -

Subsequent Processing

Topic: Promotion Management

70 minutes

Create a Promotion in SAP Retail Please make clear that nothing has been finalized as regards promotion planning. It is solely a question of planning and all values (price, quantities etc.) can be changed. However, after subsequent processing has been instigated, this possibility is very limited.

Demonstration on (Promotions Management) 30 minutes 1. Create a Promotion with Promotions Type 0002 2. Define the Site, Period, and Article for a Promotion 

Site group Period Purchaser group: Currency Unit of measure T-IRT2100 T-IRT2200 A100

BG00 today in 2 months for 1 week R30 USD PC 1000 PC 2000 PC 3000 PC

 Save the promotion and note the number. 3. Carry out Quantity Planning 

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Site group

BG00

 Note the allocation rules.  Quantity planning view: Article T-IRT2100 T-IRT2200 A100

Allocation Quantity 1000 2000 3000

Unit PC PC PC

Allocation Rule See above See above See above

 Save the promotion. 4. Price Planning  Define promotional discount RA02 of 5% for vendor T-IRTL200. (Conditions type group 5001, purchasing organization R300) Make sure that course participants do not block each other when creating the discount. Please ask them to be patient or you can also deactivate the blocking mechanism. The first suggestion is recommended.  Promotions sales prices: T-IRT2100 2,99. T-IRT2200 3,49 A100 1,29  Save the promotion. Exercise on (Promotions Management) 1-1 to 1-3-6 30 minutes Topic: Subsequent Promotions Processing

45 minutes

Demonstration on (Subsequent Promotions Planning) 15 minutes It is important that you save after every step! 1. Carry out source determination.  Generate a source suggestion.  Go to change the source, and explain how the source is determined separately from the position type. 2. Activate prices

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 Carry out price activation with the available conditions.  Explain the indicator for saving conditions (for purchasing and sales conditions) and explain that this indicator is suggested based on the promotions type and can be flagged in the promotion or in price activation.  Please show the list in which the promotions and normal prices can be viewed. 3. Generate a promotions announcement.  Create an announcement for store R311.  View the promotions announcement 4. Carry out listing.  Explain that a particular listing method can be defined for a promotion. This listing method is then allocated to the promotion.  Carry out the listing. 5. Generate an allocation table.  Generate an allocation table for all positions. State the preprocess time for goods receipt in the distribution center.  Note the number of the allocation table. 6. Price overview 

View the price overview of the pricing for the following data: Article: A100 Store: R311 Time period to 31.12.2000  Make brief explain of the results.

7. View assortments.  View the assortment for R311 (no profile module but with article positions). 8. View the allocation table.  View the promotions allocation table.  Explain that an allocation table has been automatically created for the promotion. In the previous exercise it was created manually.  OPTIONAL: Create a purchase order for the allocation table with the vendor. If you have a lot of time, create the goods receipt, carry out the allocation table tailoring, and generate possible warehouse purchase orders. You can also explain that the allocation table can show which positions purchase orders and warehouse purchase orders have been generated for. This is controlled via the positions type.

Exercise on (Promotions Subsequent Processing) 2-1 to 2-8 20 minutes

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Unit 8: Product Catalog Management 60 minutes

List of Topics in Unit 8: - Creating and structuring a product catalog. -

Linking to catalogs for various media.

Topic: Creating and Structuring a Product Catalog and Linking to Catalogs for various Media

60 minutes

Product Catalog Functionality Explain that only the structure of the product catalog is defined in SAP Retail. The links to multimedia objects (for example, pictures, audiovisual, video) and the information is already available in the article master and that only a structured data transfer is done in the catalog. Allocating Documents to Articles (1) to (3) Please present document allocation as an option and explain that a selection list appears if the article can be allocated to product catalogs. Explain that a link between SAP Retail and document administration in R/3 does exist and that the allocation of documents s done in the document administration and not in the product catalog. Multi-User Maintenance Particularly in mail order retailing, main product catalogs are maintained by multiusers. Therefore, a blocking function exists in the layout area. Article Recommendation For layout maintenance, the structure of a merchandise category or merchandise category hierarchy level can be transferred and then changed via a hierarchy recommendation, for example. Articles from a merchandise category can, for example, be accepted as a recommendation and changed.

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Product Catalog: Interfaces This is only a list of the available IDocs and BAPIs. It is not important to explain these or that the course participants should understand then. This slide should be regarded as an inventory list. Internet Product Catalog and Online-Store To Linking to SNI Kiosk System These three slides belong to the topic on linking catalogs for various media. It should be pointed out here which links are possible in Release 4.0B. Internet Product Catalog and Online Store This is the only link that is created by SAP. There is an example of this in IDES with the relevant script detailing how to form the link. The product catalog data can be viewed directly via an Internet Browser if configured and linked properly. This is also the only link that is supported by SAP. Generating Print Layout An interface solution has been developed by CKS Partners, so that product catalog data can be exported and by processed in Quark Express (= DTP – Tool = Desktop Publishing –Tool). CKS Partner supports this, not SAP. Connection to SNI Kiosk System Linking to the SNI Kiosk System requires the support of SNI. So far, only a prototype has been developed for this.

Demonstration on (Creating and Structuring a Product Catalog) 20 minutes 1. Create Basic Data for Product Catalogs 

Create a product catalog with the following data: Document schema: X Customer number: 100031 Sales area: R300/R4/R1 Currency: DEM Validity: until the end of the year Versions: 1 for the German product catalog 2 for the British catalog  Explain what the sales area for Online Store is.  Save the basic data.

2. Structure the Product Catalog  Generate a recommendation for the following articles via the hierarchy Version 2

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recommendation function for merchandise category R1134: R100050 R100052 R100057  Change the name of the hierarchy area to HiFi Equipment.  Select the following articles from the merchandise category via the hierarchy recommendation: R100054 R100058 Rename the resulting hierarchy area as HiFi Accessories.  Go into a layout area and reenter article R100016. Explain that no price can be defined because the article because the article has not been maintained for distribution chain R300/R4. Do not save the changes.  OPTIONAL: Maintain a sales price for article R1000016 and distribution chain R300/R4 and reenter the article in a new layout area. 3. Texts and Documents for Layout Areas and Articles  Demonstrate how texts can be maintained for articles and layout areas.  Accept, for example, the basic data text for an article. 4. OPTIONAL: Manual Expansion of a Layout  Maintain a new layout area under the layout nodes.  Assign an article to the new layout area. Then allocate an article to the new layout area. Then create a new layout area and assign it hierarchically to the previous layout. Explain why this does not work.  Create a new layout area (without an article) and assign a further layout area to it.

Exercise on (Creating and Structuring a Product Catalog) 1-1 to 1-3-2 20 minutes

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Unit 9: Article Discontinuation 45 minutes

List of Topics in Unit 9: - Logical and physical discontinuation of an article at the end of its life cycle

45 minutes

Article Discontinuation Process Explain that the R/3 Workflow function can be used here. Explain the difference between automatic problem solving (definable in Customizing) and problem solving that is done by a responsible employee via workflow.

Demonstration on (Discontinuing an Article) 10 minutes All participants are capable to discontinuing an article with a workflow in the workflow exercise. Therefore all participants receive workitems in their Inbox. Please make very clear that participants can only process their own workitems! 1. Discontinue an Article  Discontinue the article for store T400: Purchase order blocking date: today in 4 months Sales blocking date: today in 5 months  Use automatic problem solution.  Re-examine the article and initiate discontinuation. Explain that it takes a few minutes for he workitem to appear in your inbox. This is a characteristic of the system and it cannot be reset or changed.  View the discontinuation status for article A100. 2.

Process Your Workitem

Exercise on (Discontinuing an Article) 1-1 to 1-4 15 minutes

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