IR8500 Service Guide
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SERVICE GUIDE CANON U.S.A., INC. SYSTEMS & TECHNICAL SUPPORT DIVISION
Rev. 0 May 2001
imageRUNNER 8500 Service Guide
IMPORTANT SPECIFICATIONS AND OTHER INFORMATION CONTAINED HEREIN MAY VARY SLIGHTLY FROM ACTUAL MACHINE VALUES OR THOSE FOUND IN ADVERTISING AND OTHER PRINTED MATTER. USE OF THIS SERVICE GUIDE SHOULD BE STRICTLY SUPERVISED TO AVOID DISCLOSURE OF CONFIDENTIAL INFORMATION. THIS SERVICE GUIDE INCLUDES INFORMATION RELATING TO THE imageRUNNER 8500.
imageRUNNER 8500 Service Guide
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imageRUNNER 8500 Service Guide Published by Canon U.S.A., Inc. One Canon Plaza Lake Success, NY 11042-1198 1-800-OK-CANON Canon U.S.A. Homepage: http://www.usa.canon.com Printed in the United States of America. Distributed in the United States by Canon U.S.A., Inc. This service guide is the property of Canon U.S.A., Inc. All rights reserved. The information contained in this service guide constitutes confidential information of Canon U.S.A., Inc. Pursuant to the dealer agreement with Canon U.S.A., Inc., this service guide is solely for reference purposes and may be used only by authorized Dealers of Canon U.S.A., Inc. No part of this service guide may be reproduced or transmitted in any form by any means, electronic or mechanical, for any purpose without the prior written consent of Canon U.S.A., Inc., except as expressly permitted herein. Pursuant to the dealer agreement with Canon U.S.A., Inc., Dealer agrees to indemnify Canon U.S.A., Inc. and to hold it harmless from and against any claims arising out of Dealer’s possession, use, or misuse of this service guide. Canon U.S.A., Inc. may, in its sole discretion, modify the information and/or specifications contained in this service guide at any time without notice. Canon is a registered trademark of Canon Inc. imageRUNNER is a trademark of Canon Inc. UNIX is a trademark in the United States and other countries, licensed exclusively through X/Open Company Limited. Novell and IPX/SPX are trademarks of Novell, Inc. CNA and CNE are service marks of Novell, Inc. Microsoft MCSE, Windows, and Windows 95/98/2000/NT/Me are registered trademarks of Microsoft Corporation. IBM is a trademark of IBM, Inc. Macintosh and Mac OS are trademarks of Apple Computer, Inc. Pentium is a trademark of Intel Corporation The Energy Star name is a registered trademark of the U.S. Environmental Protection Agency.
All other company names and product names may be trademarks or registered trademarks of their respective owners, and are hereby acknowledged.
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imageRUNNER 8500 Service Guide
Table of Contents I.
Product Overview ............................................................................................................................................1
II. A. B.
Design Features:...............................................................................................................................................1 High Image Quality............................................................................................................................................1 High Productivity...............................................................................................................................................1
III. A. B. C. D.
Product Configuration ....................................................................................................................................2 imageRUNNER 8500 ........................................................................................................................................3 Accessories ........................................................................................................................................................3 Supplies .............................................................................................................................................................3 Connectivity Accessories...................................................................................................................................3
IV. A. B. C. D. E. F. G. H.
Specifications....................................................................................................................................................4 imageRUNNER 8500 ........................................................................................................................................4 Saddle Finisher-K3 ............................................................................................................................................5 Finisher-K2 ........................................................................................................................................................6 Paper Deck-M1..................................................................................................................................................6 Automatic Document Feeder .............................................................................................................................6 Finisher-K1 ........................................................................................................................................................7 Document Insertion Unit-B1..............................................................................................................................7 Paper Folding Unit-C1.......................................................................................................................................7
V. A. B. C. D. E. F. G. H. I. J. K.
Service Features ...............................................................................................................................................8 Serviceability .....................................................................................................................................................8 Estimated Installation Time ...............................................................................................................................8 Power and Plug Requirements ...........................................................................................................................8 Upgrading ..........................................................................................................................................................9 Computer Requirements For Upgrading ............................................................................................................9 Handling Of The Hard Disk Drive...................................................................................................................10 imageRUNNER 8500 Consumables ................................................................................................................10 Periodic Replacement Parts .............................................................................................................................11 Consumable Parts For Main Unit.....................................................................................................................12 Consumable Parts For ADF .............................................................................................................................13 Periodic Maintenance Items.............................................................................................................................14
VI. A. B. C. D. E.
Service Policy .................................................................................................................................................15 Dealer Technical Support ................................................................................................................................15 Escalation Procedure .......................................................................................................................................15 Internet Systems And Technical Support.........................................................................................................16 Recommended Monthly Print/Copy Volume...................................................................................................16 Warranty Conditions........................................................................................................................................16
VII. A. B. C. D. E. F. G. H.
Technical Training.........................................................................................................................................17 Overview..........................................................................................................................................................17 Obtaining imageRUNNER 8500 Certification.................................................................................................17 imageRUNNER 8500 In-House Training Course............................................................................................18 Who Should Attend .........................................................................................................................................18 Prerequisites.....................................................................................................................................................18 Materials ..........................................................................................................................................................18 What You Will Learn ......................................................................................................................................19 Training Facilities ............................................................................................................................................19
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imageRUNNER 8500 Service Guide VIII. Service Requirements ...................................................................................................................................20 A. Authorization Policy ........................................................................................................................................20 B. Service Recommendation ................................................................................................................................21 IX. A. B.
Appendix.........................................................................................................................................................22 imageRUNNER 8500 Series Limited Warranty Conditions............................................................................22 Canon GPR-7 Drum Unit Limited Warranty ...................................................................................................23
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imageRUNNER 8500 Service Guide
I.
II.
Product Overview The imageRUNNER™8500, Canon’s first digital machine in segment 5 with up to 85 pages-per-minute, is a high-speed multifunction copier model that will be upgradeable to printer and advanced models. The imageRUNNER 8500 takes full advantage of current technology implemented in the imageRUNNER 600. Although many functions and features have been extracted from the imageRUNNER 600, the imageRUNNER 8500 includes many new-sophisticated features. As an Energy Star® Partner, Canon U.S.A., Inc. has determined that this product meets the Energy Star guidelines for energy efficiency1. Design Features: New features for the imageRUNNER 8500 include Job Build, Mirror Image, Tab Printing, up to 5 copy reservations, 100 sheet staple and 3 hole / 2 hole punch. A.
High Image Quality The imageRUNNER 8500 scans up to 600 x 600 dpi, copies up to 1,200 x 600 dpi and printing up to 2,400 x 600 dpi.
B.
High Productivity Scanning Speed Scanning speed for 1 to 1 is 80 ipm. High speed scanning is realized even while printing. Stapling The imageRUNNER 8500 staples up to 100 sheets and has staple cartridges containing 50 or 100 staples. Punch Finishing The imageRUNNER 8500 Finisher-K2 and Saddle Finisher-K3 can punch 2 to 3 holes in documents. The puncher unit automatically detects what type of hole is used according to the paper selection. Three holes are punched in letter paper and two holes are punched in Letter-R and Legal Paper. Hard Drive Capacity The imageRUNNER 8500 has a 10GB hard drive. Copy Reservation The imageRUNNER 8500 has up to five copy reservations at a time. First copy Output time First copy output is approximately 2.9 seconds from platen glass and approximately 4.3 seconds from the ADF.
1
If any of the options are installed, the printer may no longer be Energy Star compliant.
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imageRUNNER 8500 Service Guide
III.
Product Configuration
Items included in the imageRUNNER 8500 Copier Box: ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! !
!
imageRUNNER 8500 Developer Assembly x1 Pressure Plate, Developing Assembly x1 ADF Tray Unit x1 Label, Size of Cassette x2 Label, Cassette Universal x2 Size Plate x2 Label, Size of Deck x2 Warning Label x1 Handle x1 Tab Feeding Attachment (LTR) x1 Cassette – P4 (Universal) x2 Document Tray x1 Operators Manual/ Users Guide (Eng) x1 Operators Manual/ Copy Guide (Eng) x1 Operators Manual/ Box Guide (Eng) x1 Copy Machine Warranty (Eng) x1 Copy Machine Warranty (FR) x1 Drum Unit Warranty (Eng) x1 Drum Unit Warranty (FR) x1 Registration Card (Eng) x1 Registration Card (FR) x1 Installation Check List x1
Operator manual x 3 o Reference Guide (FA7-2728-010) o Copying Guide (FA7-2729-010) o Mail Box Function Guide (FA7-2730-010) The Part Numbers for the Operator Manuals cannot be ordered as a Sales Item.
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imageRUNNER 8500 Service Guide
A.
imageRUNNER 8500 Item Number2
Item imageRUNNER 8500 imageRUNNER 8500
B.
6758-A003-AA
Accessories Item Number2
Item Finisher-K1 Finisher-K2 Saddle Finisher-K3 Document Insertion Unit-B1 Paper Folding Unit-C1 Document Tray-C1 FL Cassette-P4 Paper Deck-M1 Tab Feeding Attachment-A1
C.
6777-A002-AA 6778-A002-AA 6779-A002-AA 6786-A001-AA 6787-A001-AA 0515-A001-AA 0334-A009-AA 6792-A002-AA 6793-A002-AA
Supplies Item Number2
Item GPR-7 Drum GPR-7 Black Toner Unit Staple-G1 Staple-H1 Staple Cartridge-H1 Staple Cartridge-D2 Transparency Type E Label Type-D1 Label Type-D2 Roll Paper for C.C.P.-A1 Card Reader-C1 Control Card Printer-A1 Basic Card Set Copy Card Set 2 Copy Card Set 3
D.
2
6749-A003-AA 6748-A003-AA 6788-A001-AA 6790-A001-AA 6789-A001-AA 0250-A002-AA 9-70015-E1 9-50015-D1 9-50015-D2 SSF-H1200 6575-00-AA 0491-A001-AA 0500-A002-AA 0499-A005-AA 0499-A006-AA
Connectivity Accessories Item
Item Number2
Network Multi-PDL Printer Kit-B1 Token Ring Network Interface Adapter Expansion Bus-A1
6935-A001-AA 6910-A001-AA 6909-A001-AA
Item Numbers and Part Numbers are subject to change due to engineering changes, etc.
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imageRUNNER 8500 Service Guide
IV.
Specifications A.
imageRUNNER 8500 imageRUNNER 8500 (Main Unit)
Type Copying Method Developing System Acceptable Originals Maximum Original Size Maximum Copy Size Minimum Copy Size Image Server Maximum Copy Reservation Scanning Resolution Engine Resolution Interpolated Resolution Halftone Paper Feeding Paper Capacity Manual Bypass Acceptable Paper Weight Duplexing Magnification Preset Reduce/Enlarge Multipage Copy Speed First Copy Speed ADF ADF Paper Capacity ADF Paper Weight Warm-Up Time Maximum Copy Run Automatic Exposure Dimensions (HXWXD) w/ADF Installation Space (WxD) Weight Power Requirements Plug Photoconductor
imageRUNNER 8500 Service Guide
Digital, Multifunction Imaging System Laser Dry Electrostatic Transfer Dry Monocomponent Toner Projection Sheets, Books, and 3 Dimensional Items (up to 4.4 lbs.) 11” x 17” (Ledger) 11” x 17” (Ledger) Only lower cassettes will hold 11” x 17” size paper. 4 1/8” x 5 7/8” Standard 10GB HDD plus 192 MB RAM (approximately 7,700 originals can be held) 5 Up to 600 dpi x 600 dpi Up to 600 dpi x 600 dpi Up to 1,200 dpi x 600 dpi (copy), 2,400 dpi x 600 dpi (print) 256 continuous tone 2 cassettes / 2 trays 2 x 550 and 2 x 1500 (Std. 4,150 Sheets / Max. 7,650 Sheets) Up to 50 Sheets 17 lb. to 110 lb. (All Cassettes and Stack Bypass) Standard Automatic Trayless Duplexing ! 25% - 400% (in 1% increments): From glass ! 25% - 200% (in 1% increments): From feeder 25%, 50%, 64%, 73%, 78%, 121%, 129%, 200%, 400% Approximately 85ppm ! Approximately 2.9 seconds or less from platen glass ! Approximately 4.3 seconds or less from ADF Standard 80 ipm 100 sheets all sizes ! 13lb. Bond to 110lb. Index (Tray) ! 10lb. Bond to 110lb. Index Approximately 6 minutes or less 1 - 999 AE or Manual (Text, Photo or Text & Photo) Approximately 44-3/4"x25-3/8"x29-1/4" (1136 x 643 x 743mm) Approximately 52-3/8"x29-1/4" (1246 x 746) (w/ copy tray) Approximately 462lbs. (210kg) 208V 60Hz NEMA 6-15R Amorphous Silicon Drum
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imageRUNNER 8500 Service Guide
B.
Saddle Finisher-K3 Saddle Finisher-K3
Acceptable Paper Weight Number Of Trays Capacity Per Tray Paper size Staple Position Performance Maximum Stapling Capacity
Saddle Stitch Tray
17 lb. Bond to 110 lb. Index 2 Trays Up to 1,000 Sheets LTR / 500 Sheets 11"x17"Top Tray Offset is supported or 100 sets all size. Up to 2,000 Sheets LTR / 500 Sheets 11"x17"Lower Tray Offset is supported or 100 sets all size. Statement (STMT) to 11" x 17" 1. Top corner (Any corner of the page) 2. Side Margin (Book Staple - Two Patterns) Full Productivity (up to 32 lb. Bond paper and 3 originals 2 staples) 100 sheets Stapling Capacity Up to 15 sheets Paper Weight Total Sides Imaged
17 lb. - 22 lb. Bond, Cover sheet is up to 110 lb. Index 60 Total Sides (15 Sheets)
Total Sets
30 Total Sets
Folding
V Folding Standard
Paper Size Supported
LTRR, 11'x17"
Staple-G1 (5,000x3), Staple Cartridge-D2 (2,000x3 Cartridges) for Saddle Stitch Unit ! Staple Cartridge-H1(for 50 sheets staple) ! Staple-H1 (5,000x3) for Staple Cartridge-H1 Directly From Main Unit Approximately 39 1/4" x 31 5/8” x 29 1/8” (995 x 803 x 738 mm) !
Type of Staple Power Source Dimensions (HxWxD) Dimensions (HxWxD)
!
With Paper Folding Unit-C1 & Document Insertion-B1
Approximately 44 7/8” x 38 7/8” x 29 1/8” (1138 x 987 x 738mm)
Weight Weight
Approximately 280 lbs. (127Kg)
With Paper Folding Unit-C1 & Document Insertion-B1
imageRUNNER 8500 Service Guide
Approximately 423 lbs. (192kg)
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imageRUNNER 8500 Service Guide
C.
Finisher-K2 Finisher-K2
Acceptable Paper Weight Capacity Per Tray Paper Size Staple Position Performance Maximum Stapling Capacity Staple Paper Weight Capacity Acceptable Paper Weight Paper Size (Punch) Punch method Punch Capacity Punch Speed Puncher Paper Dust Stock Punch and Staple combination Power Source Dimensions (HxWxD) Weight
D.
17lb. Bond to 110lb. Index (64 - 200 g/m2) 1,000 Sheets LTR, LGL, 11"x17"- Offset is Supported or Top Tray: 100 sets all size 2,000 Sheets LTR / 1000 Sheets LGL, 11"x17"- Offset is Lower Tray: Supported or 100 sets all size Statement (STMT) to 11"x17" 1-Top corner (Any Corner of page) 2-Side Margin (Book Staple - Two Patterns) Full Productivity (up to 32 lb. Bond paper and 3 originals 2 staples) 100 Sheets or 50 sheets depending on Cartridge 2 17 lb. Bond to 110 lb. Index (64 - 200 g/m ) 2 17 lb. Bond to 110 lb. Index (64 - 200 g/m ) LTR / LGL / 11"x17" Press Punch Limitless Up to 85 ppm Approximately 10,000 Sheets Possible 240W Directly From Main Unit Approximately 39 1/4" x 26 1/4" x 29 1/8” (995 x 667 x 738 mm) Approximately 145 lbs. (66kg)
Paper Deck-M1 Paper Deck-M1
Number of Drawers Paper Capacity Paper Size Paper Weight Power Source Dimensions (HxWxD) Weight
E.
1 Up to 3,500 Sheets (20 lb. Bond - 80 g/m2) LTR 17 lb. Bond to 110 lb. Index (64 - 200g/m2) Directly From Main Unit Approximately 22 ½” x 12 ¾” x 23 (574 x 323 x 583 mm) Approximately 90.3 lbs. (41kg)
Automatic Document Feeder Automatic Document Feeder
Acceptable Original Size Acceptable Original Capacity ADF Paper Weight Document Feeding Speed Original Feeding Method Power Source Dimensions (HxWxD) Weight
imageRUNNER 8500 Service Guide
11"x17", LGL, LTR, LTRR, STMT 100 Sheets / All size 2 2) ! 13 lb. Bond to 110 lb. index (Tray) (50gm -200gm 2 2 ! 10 lb. Bond to 110 lb. index (Bypass) (38gm - 200gm ) Standard 80 ipm From first page (top of the original) Directly from Main Unit Approximately 5 5/8” x 25 ½” x 22 3/8” (143 x 646 x 570mm) Approximately 46.3 lbs. (21kg)
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imageRUNNER 8500 Service Guide
F.
Finisher-K1 Finisher-K1
Acceptable Paper Weight Number of Trays Capacity Per Tray Paper Size Staple Position
Type of Staple Performance Maximum Stapling Capacity Staple Paper Weight Capacity Power Source Dimensions (HxWxD) Weight
G.
17 lb. Bond to 110 lb. Index 2 Trays Up to 1,000 Sheets LTR, KLGL, 11"x17"- Offset is Supported or Top Tray 100 sets all size Up to 2,000 Sheets LTR / 1000 Sheets LGL, 11"x17"- Offset is Lower Tray Supported or 100 sets all size Statement (STMT) to 11" x 17" ! Top corner (Any Corner of page) ! Side Margin (Book Staple - Two Patterns) ! Staple-G1 (5,000 x 3) ! Staple-H1 (5,000 x 3) ! Staple Cartridge-H1 (for 50 sheets staple) ! Staple-H1 (5,000 x 3) for Staple Cartridge-H1 Full Productivity (up to 32 lb. Bond paper and 3 originals 2 staples) Up to 100 Sheets or 50 Sheets depending on Cartridge 2 17 lb. Bond – 110 lb. Index (64-200 g/m ) Directly From Main Unit Approximately 39 ¼” x 26 ¼” x 29 1/8” (995 x 667 x 738 mm) Approximately 141 lbs. (64kg)
Document Insertion Unit-B1 Document Insertion Unit-B1
Maximum Stacking Capacity Acceptable Document Weight Feeder Capacity Dimensions H x W x D Weight
H.
100 Sheets 2 2 17 lb. Bond to 110 lb. index (64 g/m to 200 g/m ) ! LTR, LTRR: 100 Sheets, ! 11 x 17, LGL: 50 Sheets ! Auxiliary tray opened: Approximately 5 5/8” x 22 1/8” x 23” (144 x 561 x 584 mm) ! Auxiliary tray closed: Approximately 5 ¼” x 15 7/8” x 23” (132 x 402 x 584 mm) Approximately 35.3 lbs. (16kg)
Paper Folding Unit-C1 Paper Folding Unit-C1
Foldable Document Weight Folding Paper Size Power Source Dimensions H x W x D Weight
imageRUNNER 8500 Service Guide
2
2
17 lb. Bond to 20 lb. Bond (64g/m to 80 g/m ) 11"x17" Directly From Main Unit Approximately 39 ¼” x 7 ¼” x 26 5/8” (995 x 184 x 675mm) Approximately 108 lbs. (49kg.)
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imageRUNNER 8500 Service Guide
V.
Service Features A.
Serviceability To ensure machine reliability and copies of the highest quality, Canon U.S.A., Inc. recommends that a Quality Assurance Visit be performed every 250,000 copies. Quality Assurance requires the cleaning, checking, and replacement of parts as necessary for specific areas every 250,000 copies. The frequency of the Quality Assurance Visits will depend on the following conditions: monthly copy volume, environment, type of originals copied, and customer’s handling of the copier equipment. A QA Procedure will require the replacement of various consumable parts every 250,000 copies.
B.
Estimated Installation Time Estimated Time3 45 Minutes 30 Minutes 1 Hour 15 Minutes 15 Minutes
Description imageRUNNER 8500 (Main Unit) Document Insertion Unit-B1 Paper Folding Unit-C1 Paper Deck-M1 Finisher-K1/K2/K3
C.
Power and Plug Requirements The imageRUNNER 8500 requires a 15AMP, 208V outlet as well as a NEMA 6-15R receptacle, See Figure 1 for proper operation. Confirm that a NEMA 6-15R receptacle is available prior to installation.
CAUTION DO NOT ATTEMPT TO PLUG THE imageRUNNER 8500 COPIER INTO A STANDARD NEMA 6-15R RECEPTACLE. DOING SO MAY RESULT IN AN OVERLOAD TO THE ELECTRIC CIRCUITS OR DAMAGE TO THE COPIER.
Figure 1 NEMA 6-15R 208V, 60Hz
3
Based on hardware installation only with technician experienced on the imageRUNNER 8500.
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imageRUNNER 8500 Service Guide
D.
Upgrading Canon U.S.A. will provide dealers with the Service Support Tool (Version 1.25 or later) via Canon e-Support Center for updating the following system components: •
System Software stored on the Hard Disk Drive (HDD)
•
Language
•
HD Format
•
Remote User Interface (RUI) stored on the HDD
•
BootROM stored on a Flash Double Inline Memory Module (FDIMM) on the Main Controller Printed Circuit Board (PCB) When the hard disk drive is replaced, the Service Support Tool is used to format the new HDD and load software. Canon U.S.A. will make the data for these updates available to the dealers via CD-ROM. Note: A Personal Computer is required when installing upgraded firmware. Use a Network or Parallel Bicentronics IEEE-1284 I/F cable 4 as an interface between the personal computer and the imageRUNNER 8500 to enable high-speed transmission of the data. E.
Computer Requirements For Upgrading The following are the recommended Desktop PC or laptop specifications to use for the download: 1) CPU: Pentium™ 133MHz or higher 2) Memory: 16MB or more (32MB or more is preferable) 3) Free HDD Capacity: 10MB or more of available hard disk space 4) Printer Port: ECP mode must be both supported and selected 5) Network: Must posses 10 BaseT or PCMCIA slot (Ethernet card) 6) USB Port: Must posses one or more USB ports (future consideration) 7) Windows™ 95/98/NT 4.0/2000 (Windows Me is not supported) Note: Lower speed only is possible when using Windows NT & 2000.
4
The following Bicentronics I/F cable is required: One end of the cable should have a TYPE A connector prescribed by IEEE1284 (25 pin, for PC connection). The other end should have a TYPE B connector (38 pin, for copier connection). Cables conforming to the IEEE1284 are marked “IEEE Std. 1284 compliant.”
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imageRUNNER 8500 Service Guide
F.
Handling Of The Hard Disk Drive The imageRUNNER 8500 uses a HDD for storage of the firmware and image data. A HDD is easily affected by shock, vibration, and static charge; therefore its handling requires special care. When transporting a HDD, which is obtainable as a service part, it must be kept in its original package until it is installed into the main body. Exemption clause: There may be an accident or defect with the HDD in the machine, causing loss, destruction or alteration of data received or stored on the HDD. In no event will Canon U.S.A. or any of its affiliates or dealers be liable for any damages for loss of data received or stored on the hard disk, including loss arising from lost opportunity to use such data, even if canon is informed of possibility of such damages. Therefore, it is recommended not to store data on the HDD without having copies or printouts of such data outside. (Review the terms of the product's limited warranty for more details.)
G.
imageRUNNER 8500 Consumables Product Number2
Quantity
Estimated 5 Yield/Life
GPR-7 Drum
6749A003AA
1
5,000,000
GPR-7 Black Toner Unit
6748A003AA
1
36,600
Staple-G1
6788A001AA
1
Staple-H1
6790A001AA
1
Staple Cartridge-H1
6789A001AA
1
Staple Cartridge-D2
0250A002AA
1
Description
5
5,000 x 3 staples 5,000 x 3 staples 5,000 x 3 staples 2,000 x 3 staples
Remarks 6% line original, 0.045g/A4; 1 sheet Staples up to 100 sheets. Staples up to 50 sheets. Staple Cartridge for up to 50 sheets. For Saddle Finisher-K3..
Estimated average values in the field, based on data from supplier. Data is subject to change depending upon many factors including, without limitation, monthly copy volume, environment, type of image printed and customer handling of the equipment.
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imageRUNNER 8500 Service Guide
H.
Periodic Replacement Parts Description
Primary Charging Wire Primary Charging Wire Cleaning Pad Pre-Transfer / Transfer / Separation Charging Wire Pre-Transfer Charging Wire Cleaning Pad Transfer Charging Wire Cleaning Pad Separation Charging Wire Cleaning Pad Primary Gird Wire Thermistor No. 2 Thermistor Thermal Switch Ozone Filter (Drum) Ozone Filter (Fixing)
Dust-Proofing Filter
imageRUNNER 8500 Service Guide
Product Number2
Quantity
Estimated 5 Copies
FB4-3687-000 FF5-6883-000 FF5-6884-000
AR 2 2
500,000 500,000 500,000
FB4-3687-000
AR
250,000
FF5-9552-000
1
500,000
FF5-6883-000 FF5-6884-000
1 1
500,000 500,000
FF5-7891-020
1
500,000
FY1-0883-000 FG6-7748-000 FH7-7464-000 FG6-7745-000 FB6-0776-000 FB6-0777-000 FF5-7662-000 FF5-7663-000 FF5-7664-000 FF5-9547-000 FB5-1837-000
AR 1 1 1 1 1 1 2 1 1 1
500,000 500,000 500,000 1,000,000 1,000,000 1,000,000 1,000,000 1,000,000 1,000,000 1,000,000 1,000,000
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Remarks
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imageRUNNER 8500 Service Guide
I.
Consumable Parts For Main Unit Part Number2
Quantity
Scanning Lamp
FH7-3347-000
1
Developing Cylinder Developing Cylinder Member Cleaner Separation Claw Cleaning Blade Primary Charging Assembly Transfer/Separation Charging Assembly Pre-Transfer Charging Assembly Pre-Transfer Charging Assembly Scarper Fixing Upper Roller Fixing Lower Roller Fixing Web Insulating Bush (Front/Rear) Fixing Roller Bearing Fixing Locking Roller Bearing Delivery Upper Separation Claw Delivery Lower Separation Claw
FB5-3111-000 FS5-6579-000 FB4-8018-000 FB6-2720-000 FG6-7313-000
1 2 3 1 1
Estimated 5 Life (copies) 200 hrs, or 150,000 times 1,000,000 1,000,000 250,000 1,000,000 1,000,000
FG6-7740-000
1
1,000,000
FG6-7424-000
1
1,000,000
FF6-1031-000
1
500,000
FB5-6930-000 FB5-6952-000 FY1-1157-000 FB5-6934-000 XG9-0421-000 XG9-0447-000
1 1 1 2 2 2
500,000 500,000 500,000 500,000 1,000,000 1,000,000
FB5-8727-000
6
500,000
FA2-9037-000
2
1,000,000
Part Description
Pickup Roller (Deck, Cassette) Feeding Roller (Deck, Cassette) Separation Roller (Deck, Cassette) Multifeeder Pickup Roller Multifeeder Feeding Roller Multifeeder Separation Roller
imageRUNNER 8500 Service Guide
FF5-7829-000 (Front) FF5-7830-000 (Rear)
4 250,000 4
FB4-2034-000
8
250,000
FB2-7777-020
4
250,000
FF9-1763-000 (Front) FF9-1764-000 (Rear) FB4-2035-000 FG2-7545-000
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Remarks
500,000 copies/edge
Actual number of copies (1 each for front/rear for each cassette.) Actual number of copies (2 pc. for each.) Actual number of copies (1 pc. for each.)
1 120,000 1 2 1
Actual number of copies. 120,000 120,000
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imageRUNNER 8500 Service Guide
J.
Consumable Parts For ADF
Part Description Feeding Belt Pick-up Roller Feeding Roller
6
Part Number2
Quantity
FB5-9541-000 FB4-7640-000 FG6-7723-000
1 2
Estimated 5 Life (copies) 200,000 250,000
1
250,000
1
250,000
1
250,000
11
250,000
(Separation Unit)
FG6-7725-000 (Feeding Roller Unit)
FG6-7723-000 Separation Belt
6
(Separation Unit)
FE6-3059-000 (Separation Belt)
Remarks
Actual number of sheets.
6
It is recommended to replace the entire Separation Unit (FG6-7723-000). However, the Feeder Roller (FG6-7725-000) or the Separation Belt (FE6-3059-000) could be replaced separately.
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imageRUNNER 8500 Service Guide
K.
Periodic Maintenance Items !: clean
Unit
Externals Scanner
Optical Unit
Charging Assembly
Photosensitive Drum Developing Assembly Cleaner
Part Copyboard glass Ozone filter Dustproof filter Scanner wire Scanner rail Mirror 1 to mirror 3 Dustproof glass Reflector Standard white plate Charging wire (primary) Charging wire (pre-transfer, transfer/separation) Grid wire Charging assembly shield plate Roller electrode Pre-transfer charging assembly LED Photopositive drum Drum heater friction assembly Developing cylinder Developing cylinder member Toner pan Magnet roller Inlet guide Web
Fixing Assembly
Delivery Assembly Waste Toner Receptacle Toner Supply Assembly Pick-up Feeding Assembly Duplexing Assembly
Oil pan Thermistor Second thermistor Thermal switch Separation claw (upper/lower)
!: replace Upon Installation
⌧: lubricate Every 250,000 copies
! ! ! ❑✹ !⌧ ! ! ! ! !
❑: inspect Every
Every
750,000
1,000,000
copies
copies
! !
Remarks
2 pc. 5 pc.
!
!
!
!
!
!
!
!
! !
! ! !⌧
❑ ! ! ! ! Remove the slack during installation.
!
❑ ! ! !
Waste toner box
❑
Toner supply mouth
!
Transfer guide/member Registration roller (upper/lower) Feeding belt Feeding rollers Duplex horizontal registration sensor
!
imageRUNNER 8500 Service Guide
✹: adjust Every 500,000 copies
! ! ! ! (upper)
! ! (lower) Check/remove
! ! ! !
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VI.
Service Policy A.
Dealer Technical Support The following support mechanisms have been established to deliver high quality and timely technical support services and product information to imageRUNNER 8500 dealerships. These support services cover areas such as: system and user software, networking and connectivity issues, electro-mechanical operations, and other hardware servicing issues.
B.
Escalation Procedure The Canon Connectivity escalation procedure diagrammed below will be utilized for the support of the imageRUNNER 8500. imageRUNNER 8500 Not Operating Properly
Technician escalates the problem to the supervisor and dealership technical support
Dealership Needs Canon’s Assistance
Call the ISG Technical Support Center at Between 9:00AM and 8:00PM Eastern Time.
If a problem is not initially resolved, it will be escalated to the CUSA Engineering Group. At this point, a Digital Solutions Specialist will be dispatched as needed.
Note: In general, initial dealership response time will be set to meet the market condition and may be contractually stipulated. Dispatches within 2 Hours may be expected.
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C.
Internet Systems And Technical Support Canon U.S.A. Systems And Technical Support Division also provides the online technical e-support center. The e-support center is your total support resource for Software and Connectivity Support, Hardware Services and digital connectivity Educational Programs. The online technical support includes complete documentation, downloads and a comprehensive database of common problems and solutions 24 hours a day, 7 days a week. If you do not already have access to the Canon e-support center, you can register by contacting the Technical Support Center during the business hours of 9AM to 8PM Eastern Time.
D.
Recommended Monthly Print/Copy Volume Suggested maximum monthly print/copy volume is: • Up to 400,000 copies The optimum performance range is: • Approximately 50,000 to 250,000 copies per month
E.
Warranty Conditions 1. End-User Warranty Conditions • imageRUNNER 8500 Product Warranty 90 days after delivery to the original purchaser or 600,000 prints/copies, or a combination of both, whichever comes first. • GPR-7 Drum Unit Warranty Full Credit:
100,000 copies or 30 days from the date of original purchase, whichever comes first.
Prorated Credit:
2,000,000 or one year from the date of original purchase, whichever comes first.
2. Warranty Administration Reduction Program (WARP) Dealers purchasing an imageRUNNER 8500 will receive WARP credit during the month following their purchase. The credit will cover the dealer’s cost for defective parts with a dealer cost under $300 replaced during the term of the end-user warranty. Defective parts having a dealer cost over $300 that were replaced during the term of the enduser warranty should be returned along with all applicable documentation to Canon U.S.A. for processing. Canon's Digital Solutions Specialists and Regional Service Managers can answer questions on this program.
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VII.
Technical Training A.
Overview The imageRUNNER 8500 training will be initially provided through the release of the imageRUNNER 8500 Certification Guide. Certification Guides are to provide imageRUNNER 600 certified Technicians a reference for new technology that is used in the imageRUNNER 8500. The Certification Guide will highlight the differences, through pictures and reference materials, between the imageRUNNER 8500 and the imageRUNNER 600. The Educational Services department's intention is to keep the certified Technicians up to date with current imageRUNNER technology. The Certification Guide was announced on Canon e-Support Services on April 4th, 2001. The second phase of training for the Technician who is not currently imageRUNNER 600 certified will be to incorporate the imageRUNNER 8500 into the already existing imageRUNNER 600 class. Here the Technicians will learn, through a series of lectures and hands-on labs, the workings of the imageRUNNER 8500. This updated courseware will be available in the Regional Training Centers in August of 2001. Until then any Technician can simply complete the imageRUNNER 600 class and request an imageRUNNER 8500 Certification Guide to complete imageRUNNER 8500 Certification.
B.
Obtaining imageRUNNER 8500 Certification The Certification Guide: All service technicians currently certified on the imageRUNNER 600 will be able to obtain the Certification Guide in three ways: 1. Downloading it from Canon e-Support Services. 2. Requesting it from the Regional Training Centers via e-mail or on a CD. 3. Requesting a printed version from their Regional Training Center All service technicians currently certified on imageRUNNER 600 products wishing to receive imageRUNNER 8500 certification, using Canon’s Certification Guide, must take the following steps: 1. Obtain the Guide from one of the sources listed above. 2. Thoroughly read the Certification Guide and complete the Exam at the end of the guide. 3. After the applicant completes the Certification Guide, they can mail or fax the Answer Sheet along with the completed Certification Submission form to their Regional Training Center. 4. The Regional Training Center will grade the Answer Sheet and if a score of 70% or higher is achieved the Technician will receive the Certificate. 5. If a passing grade is not achieved the Service Manager will be notified of the score and the technician will have to complete the Certification Guide again.
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C.
imageRUNNER 8500 In-House Training Course As mentioned above the Educational Services department will incorporate the imageRUNNER 8500 training into the already existing imageRUNNER 600 courseware. This course is currently four days. However, in August of 2001, it will be extended to five days to allow for comprehensive training of all of the imageRUNNER 600/550/60 and the imageRUNNER 8500. This five-day course will be available in all five of the Canon Regional Training Centers.
D.
Who Should Attend This training is designed with the Field Technician in mind. Real world practices and tips were added to bring additional perspective to the course. This expertise can be a positive for the novice Technician or the most experienced. If you want or need product certification for one of your technicians and if you want to provide your customer with the highest level of service support possible this course will give you the information you desire.
E.
Prerequisites Certification Guide !
imageRUNNER 600
In-House training !
F.
imageRUNNER Connectivity Class
Materials The materials for the imageRUNNER 8500 Training are listed below: Item imageRUNNER 8500 DADF-J1 Saddle Finisher-K3/K4 Finisher-K1/K2 Network Multi PDL Printer Kit-B1 Card Reader-C1/D1
Service Manual Parts Catalog Service Manual Parts Catalog Service Manual Parts Catalog Service Manual Parts Catalog Service Manual Service Manual Parts Catalog
Part Number2 FY8-13H3-000 FY8-31F7-000 FY8-13H6-000 FY8-31FA-000 FY8-13H5-000 FY8-31F9-000 FY8-13H4-000 FY8-31F8-000 FY8-13HC-000 FY8-13H2-000 FY8-31F6-000
Service materials for the imageRUNNER 8500 may by ordered by telephoning the Parts Order Desk or by fax.
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G.
What You Will Learn ! Introduction to the product, specifications, and installation ! Mechanical and Electrical Service Diagnostics ! Component removal and identification ! Service Adjustments ! Maintenance ! Network Connectivity
H.
Training Facilities Training is available in each of the Canon regional offices: !
Jamesburg, New Jersey
!
Norcross, Georgia
!
Irving, Texas
!
Irvine, California
!
Itasca, Illinois
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VIII.
Service Requirements A.
Authorization Policy To become authorized and maintain authorization to service the imageRUNNER 8500, each Authorized Reseller’s location must have at least one employee who has successfully completed the imageRUNNER 8500 Systems Connectivity Program and received certified status. For a Canon copier dealership, a System Engineer7 (SE) working with Canon connectivity products should have the following basic job functions: • Systems integration (pre-sale and post-sale) • Installation • Education of customers and dealership personnel • Troubleshooting In order to successfully perform these tasks, it is crucial that the SE have strong computer skills and working knowledge in the following areas (listed in order of importance): • The major computer platforms (IBM™ compatible and Macintosh™) • Computer hardware (including cabling) • Computer software (including drivers) • Operating systems (DOS, Windows 95/98, Mac OS™ System 7, 8, & 9) • Network Operating Systems: o Novell™ (3.x, 4.x, & 5.x) o Windows NT™ & 2000™ • Protocols: o IPX/SPX o TCP/IP • Printing • Scanning In addition, computer skills and working knowledge in the following areas may also be helpful: • Other computer platforms (mainframe and UNIX™) • Networking (TokenRing future option) • Basic electronics Possible backgrounds, (listed in preferred order), of a successful Canon dealership SE are: • Novell CNASM or Novell CNESM / Microsoft MCSE™ certification. • Canon copier service technician with two years of experience centered on connectivity products. A degree in computer science, engineering, or a computer technician with two years of experience is required in the above areas.
7
A System Engineer (SE) is a “professional title often used by hardware vendors for individuals who perform systems related tasks, such as analysis, design, and programming. System Engineers are also often involved in pre-sales activities.”
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B.
Service Recommendation To adequately service the imageRUNNER 8500, Canon U.S.A. strongly recommends that dealers have a laptop computer available for use as a primary tool for the imageRUNNER 8500. This laptop must meet the specifications that are listed in the Computer Requirements For Upgrading of the Service Features Section on Page 9.
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IX.
Appendix A.
imageRUNNER 8500 Series Limited Warranty Conditions
Canon U.S.A., Inc. and Canon Canada, Inc. (collectively "Canon") warrant the imageRUNNER 8500 and Canon branded options designed for use with the imageRUNNER 8500 (collectively the "Product") to be free from defects in workmanship and materials under normal use and service for a period of 90 days after delivery to the original purchaser or 600,000 copies, whichever comes first. During such warranty period, Canon shall replace, without charge, any defective part with a new or comparable rebuilt part. This warranty shall not extend to consumables such as paper, chemicals, and toner as to which there shall be no warranty or replacement. Warranty replacement shall not extend the original warranty period of the Product. This warranty shall only apply if the Product is used in conjunction with compatible computers, peripheral equipment and software, as to which items Canon shall have no responsibility. This warranty does not cover the Canon Drum Unit for the Product, for which a separate warranty is given. THIS WARRANTY IS IN LIEU OF ALL OTHER WARRANTIES AND CONDITIONS, EXPRESS OR IMPLIED, INCLUDING ANY IMPLIED WARRANTIES AND CONDITIONS REGARDING MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, RELATING TO THE USE OR PERFORMANCE OF A PRODUCT. NO OTHER EXPRESS WARRANTY, CONDITION OR GUARANTY, EXCEPT AS MENTIONED ABOVE, GIVEN BY ANY PERSON, FIRM OR CORPORATION WITH RESPECT TO THE PRODUCT SHALL BIND CANON OR ANY AUTHORIZED SERVICE PROVIDER. NO WARRANTY IS GIVEN ON ANY USED PRODUCT. This warranty shall be void and of no force and effect if the Product is damaged as a result of (a) abuse, neglect, mishandling, alteration, electric current fluctuation or accident, (b) improper use, including failure to follow operating instructions or maintenance and environmental conditions prescribed in Canon's operator's manual or other documentation, (c) installation or repair by other than authorized service representatives qualified by Canon who are acting in accordance with Canon's service bulletins, (d) use of supplies or parts (other than those distributed by Canon) which damage the Product or cause abnormally frequent service calls or service problems, or (e) use of the Product with non-compatible computers, peripheral equipment or software, including the use of the Product in any system configuration not recommended in any manual distributed with the Product. Nor does this warranty extend to any Product on which the original identification marks or serial numbers have been defaced, removed, or altered. ANY SYSTEM SOFTWARE (WHETHER FACTORY LOADED ON THE PRODUCT OR CONTAINED ON THE SOFTWARE DISKETTES OR CD-ROM'S ENCLOSED WITH, OR ACCOMPANYING, THE PRODUCT), AND ANY UTILITY SOFTWARE, DISTRIBUTED WITH OR FOR THE PRODUCT, IS SOLD "AS IS" AND WITHOUT WARRANTY BY CANON. THE SOLE WARRANTY WITH RESPECT TO SUCH SOFTWARE IS CONTAINED IN THE SOFTWARE MANUFACTURER'S LICENSE AGREEMENT DISTRIBUTED THEREWITH, INCLUDING ANY LIMITATIONS AND DISCLAIMERS THEREON. PLEASE CONTACT CANON IMMEDIATELY IF YOU HAVE NOT RECEIVED A COPY OF THE SOFTWARE MANUFACTURER'S LICENSE AGREEMENT. CANON RECOMMENDS THAT DATA STORED ON THE PRODUCT'S HARD DISK DRIVE BE DUPLICATED OR BACKED UP TO PREVENT ITS LOSS IN THE EVENT OF FAILURE OR OTHER MALFUNCTION OF THE HARD DISK DRIVE. NEITHER CANON NOR ANY AUTHORIZED SERVICE PROVIDER SHALL BE LIABLE FOR PERSONAL INJURY OR PROPERTY DAMAGE (UNLESS CAUSED SOLELY AND DIRECTLY BY THE NEGLIGENCE OF CANON OR ANY AUTHORIZED SERVICE PROVIDER), LOSS OF REVENUE OR PROFIT, FAILURE TO REALIZE SAVINGS OR OTHER BENEFITS, EXPENDITURES FOR SUBSTITUTE EQUIPMENT OR SERVICES, LOSS OR CORRUPTION OF DATA INCLUDING, WITHOUT LIMITATION, DATA STORED ON THE PRODUCT'S HARD DISK DRIVE, STORAGE CHARGES OR OTHER SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES CAUSED BY THE USE, MISUSE OR INABILITY TO USE THE PRODUCT, REGARDLESS OF THE LEGAL THEORY ON WHICH THE CLAIM IS BASED AND EVEN IF CANON OR ANY AUTHORIZED SERVICE PROVIDER HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. NOR SHALL RECOVERY OF ANY KIND AGAINST CANON OR ANY AUTHORIZED SERVICE PROVIDER BE GREATER IN AMOUNT THAN THE PURCAHSE PRICE OF THE PRODUCT CAUSING THE ALLEGED DAMAGE. WITHOUT LIMITING THE FOREGOING, THE PURCHASER ASSUMES ALL RISKS AND LIABILITY FOR LOSS, DAMAGE OR INJURY TO PERSONS AND PROPERTY OF THE PURCHASER OR OTHERS ARISING OUT OF THE POSSESSION, USE, MISUSE, OR INABILITY TO USE THE PRODUCT SOLD BY CANON NOT CAUSED SOLELY AND DIRECTLY BY THE NEGLIGENCE OF CANON OR ANY AUTHORIZED SERVICE PROVIDER. THIS WARRANTY SHALL NOT EXTEND TO ANYONE OTHER THAN THE ORIGINAL PURCHASER OF THE PRODUCT AND STATES SUCH PURCHASER'S EXCLUSIVE REMEDY.
CONDITIONS OF WARRANTY Defective parts must be returned to Canon with all necessary documentation and will become the property of Canon. THIS WARRANTY APPLIES TO imageRUNNER 8500 PRODUCTS PURCHASED AND USED IN THE U.S.A. and Canada ONLY.
CANON U.S.A., INC. One Canon Plaza Lake Success, New York 11042-9979
CANON CANADA, INC. 6390 DIXIE ROAD MISSISSAUGA, ONTARIO L5T 1P7, Canada Canon is a registered trademark of Canon Inc.
FA7-2746-010
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B.
Canon GPR-7 Drum Unit Limited Warranty
Canon U.S.A., Inc. and Canon Canada, Inc. ("Canon") warrant the Drum Unit incorporated into the imageRUNNER Series product (the "Product") packaged with this Limited Warranty (the "Drum Unit") to be free from defects in workmanship and materials under normal use and service, other than exterior defects, such as nicks, scratches, or dents, for a period of 30 days after delivery to the original purchaser of the Drum Unit or use of it to make 100,000 copies, whichever comes first. If the Drum Unit proves to be defective within this warranty period, Canon shall, at its sole option, replace it without charge. Following the expiration of the 30 day warranty period, and continuing for a period of ONE YEAR after delivery to the original purchaser of the Drum Unit or use of it to make 2,000,000 copies, whichever comes first, Canon shall provide a credit ("Credit") to the original purchaser toward a replacement Drum Unit if the Drum Unit fails to operate under normal use and service by reason of any defect in workmanship and materials, other than exterior defects, such as nicks, scratches or dents. The Credit shall be a percentage of Canon's then current dealer price for the replacement Drum Unit determined as set forth in the example below. Warranty replacement shall not extend the original warranty period of the Drum Unit. THIS WARRANTY IS IN LIEU OF ALL OTHER WARRANTIES AND CONDITIONS, EXPRESS OR IMPLIED, INCLUDING ANY IMPLIED WARRANTIES AND CONDITIONS REGARDING MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, RELATING TO THE USE OR PERFORMANCE OF THE DRUM UNIT. NO OTHER EXPRESS WARRANTY, CONDITION OR GUARANTY, EXCEPT AS MENTIONED ABOVE, GIVEN BY ANY PERSON, FIRM OR CORPORATION WITH RESPECT TO THE DRUM UNIT SHALL BIND CANON OR ANY SERVICE PROVIDER. NO WARRANTY IS GIVEN ON ANY USED DRUM UNIT. This warranty shall be void and of no force and effect if the Drum Unit is damaged as a result of (a) abuse, neglect, mishandling, or alteration of the Drum Unit, a Product Accessory or a Product in which the Drum Unit is incorporated, electric current fluctuation, exposure to light, or accident, (b) improper use, including failure to follow operating, maintenance and environmental conditions prescribed in Canon's operator's manual or other documentation, (c) installation or repair by other than service representatives qualified by Canon who are acting in accordance with Canon's service bulletins, or (d) use of supplies or parts (other than those distributed by Canon) which damage the Drum Unit or cause abnormally frequent service calls or service problems. Nor does this warranty extend to any Drum Unit on which the original identification marks or serial numbers have been defaced, removed, or altered. NEITHER CANON NOR ANY SERVICE PROVIDER SHALL BE LIABLE FOR PERSONAL INJURY OR PROPERTY DAMAGE (UNLESS CAUSED SOLELY AND DIRECTLY BY THE NEGLIGENCE OF CANON OR ANY SERVICE PROVIDER), LOSS OF REVENUE OR PROFIT, FAILURE TO REALIZE SAVINGS OR OTHER BENEFITS, EXPENDITURES FOR SUBSTITUTE EQUIPMENT OR SERVICES, LOSS OR CORRUPTION OF DATA, STORAGE CHARGES OR OTHER SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES CAUSED BY THE USE, MISUSE OR INABILITY TO USE THE DRUM UNIT, REGARDLESS OF THE LEGAL THEORY ON WHICH THE CLAIM IS BASED AND EVEN IF CANON OR ANY SERVICE PROVIDER HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. NOR SHALL RECOVERY OF ANY KIND AGAINST CANON OR ANY SERVICE PROVIDER BE GREATER IN AMOUNT THAN THE PURCAHSE PRICE OF THE DRUM UNIT CAUSING THE ALLEGED DAMAGE. WITHOUT LIMITING THE FOREGOING, THE PURCHASER ASSUMES ALL RISKS AND LIABILITY FOR LOSS, DAMAGE OR INJURY TO PERSONS AND PROPERTY OF THE PURCHASER OR OTHERS ARISING OUT OF THE POSSESSION, USE, MISUSE, OR INABILITY TO USE ANY DRUM UNIT SOLD BY CANON NOT CAUSED SOLELY AND DIRECTLY BY THE NEGLIGENCE OF CANON OR ANY SERVICE PROVIDER. THIS WARRANTY SHALL NOT EXTEND TO ANYONE OTHER THAN THE ORIGINAL PURCHASER OF THE DRUM UNIT AND STATES SUCH PURCHASER'S EXCLUSIVE REMEDY.
CONDITIONS OF WARRANTY The defective Drum Unit must be returned to Canon, freight prepaid, in the original packaging with all necessary documentation (machine log, a sample copy, warranty claim tag or other documents as required from time to time) to receive the Credit or replacement Drum Unit. EXAMPLE OF CREDIT Drum Unit inoperative after: 1,000,000 copies in less than ONE YEAR of use. Calculation of the Credit may be illustrated by the following example: Calculation:
2,000,000 - 1,000,000 = 1,000,000 = 50% of the dealer price of the replacement Drum Unit. 2,000,000 2,000,000
THIS WARRANTY APPLIES TO DRUM UNITS SOLD AND USED IN THE U.S.A. AND CANADA ONLY.
CANON U.S.A., INC. One Canon Plaza Lake Success, New York 11042-9979
CANON CANADA, INC. 6390 DIXIE ROAD MISSISSAUGA, ONTARIO L5T 1P7, Canada
Canon is a registered trademark of Canon Inc. FA7-2747-010
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