Ipf Troubleshooting Guide
January 11, 2017 | Author: Spy Ball | Category: N/A
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Scope of disclosure: Canon MJ accredited CE
Troubleshooting Guide
Ver.1.2
Canon Marketing Japan Inc. Service & Support Planning Group
Canon Inc. L Printer Quality Assurance Center
Conents Chapter 1 Using This Guide ................................................................................................ 1-1 1. Using This Guide......................................................................................................................................... 1-1 2. Model Groups.............................................................................................................................................. 1-1
Chapter 2 Indexes by Case ................................................................................................. 2-1 1. Error Code Index ......................................................................................................................................... 2-1 2. Index of Symptoms and Imaging Failures................................................................................................. 2-18 A. Imaging Failures .................................................................................................................................... 2-18 B. Operational Failures .............................................................................................................................. 2-19 C. Functional Failures ................................................................................................................................ 2-19 D. Cutting Failures ..................................................................................................................................... 2-19 E. Unusual Noises ..................................................................................................................................... 2-19 F. Application-Dependent ........................................................................................................................... 2-20
Chapter 3 Trouble Database................................................................................................ 3-1 1. Ink tanks ...................................................................................................................................................... 3-1 2. Maintenance Cartridges .............................................................................................................................. 3-3 3. Printheads ................................................................................................................................................... 3-4 4. Paper Handling (Paper mismatch) .............................................................................................................. 3-7 5. Paper Handling (Size detection failure).................................................................................................... 3-14 6. Paper Handling (Skewing)........................................................................................................................ 3-16 7. Paper Handling (Feeding Problems/Jams) .............................................................................................. 3-16 8. Paper Handling (Insufficient or No Paper/Others) .................................................................................... 3-18 9. Paper Take-up Unit.................................................................................................................................... 3-19 10. Cutter....................................................................................................................................................... 3-20 11. Multisensor .............................................................................................................................................. 3-20 12. HDD......................................................................................................................................................... 3-21 13. Operation Displays.................................................................................................................................. 3-21 14. Parts Counters ........................................................................................................................................ 3-22 15. Adjustment Errors.................................................................................................................................... 3-23 16. GARO Errors ........................................................................................................................................... 3-24 17. HP-GL2 ................................................................................................................................................... 3-25 18. Hardware Errors ...................................................................................................................................... 3-26 19. Service Call Errors .................................................................................................................................. 3-31
Chapter 4 More Sophisticated Fault Isolation Tasks ........................................................ 4-1 1. 2. 3. 4. 5. 6.
【2F13】AD converter external trigger output error (HW-1 fault) ................................................................. 4-1 【2F1F】Purge sensor error ......................................................................................................................... 4-2 【2F26】Carriage operation disabled ........................................................................................................... 4-4 【2F2F】Non-discharge detection error, 【2F30】Non-discharge detecting position error............................ 4-6 【200C】Roll paper leading edge detection error, 【200D】Cut sheet leading edge detection error ............ 4-8 【2010】Skew detection error, 【2017】Paper right side detection error, 【2018】Paper left side detection error, 【2405】Borderless printing disabled................................................................................................ 4-12 7. 【2E27】Paper jam while feeding, ejecting or printing on paper (Jam 1)................................................... 4-14 8. 【2E25】Paper jam while feeding, ejecting or printing on paper (Jam 2)................................................... 4-16 9. 【2E24】Faulty roll paper unit, 【2E0E】Roll paper unit not available......................................................... 4-17 10. 【2015】Cutting failure (Cannot cut sheet)............................................................................................... 4-18 11. 【2F24】Cutter shift timeout error ............................................................................................................. 4-19 12. Cutting failures without error indications ................................................................................................. 4-21 13. 【403E】,【403F】Printhead abnormal temperature rises .......................................................................... 4-22
14. 【4027】Carriage lifting error .................................................................................................................... 15. Imaging Failures ① Soiled print side, ink dropping, soiled reverse side, black/white dots, roller marks .................................................................................................................................................................. 16. Imaging Failures ② Lines, streaks and bands ...................................................................................... 17. Imaging Failures ③ Blurred, ghost, spread, shaken or undersharp images......................................... 18. Imaging Failures ④ Line and character errors ...................................................................................... 19. Imaging Failures ⑤ Defective toning and color misregistration ............................................................ 20. Imaging Failures ⑥ Void lines or images .............................................................................................. 21. Imaging Failures ⑦ Printing in a size different from the specification................................................... 22. Imaging Failures ⑧ No printing ............................................................................................................. 23. Operational Failures ① PosterArtist won’t launch................................................................................ 24. Operational Failures ② The main unit won’t start or the power turns off automatically (without an error occurring) ......................................................................................................................................... 25. Operational Failures ③ Cannot install...................................................................................................
4-23 4-25 4-27 4-32 4-34 4-36 4-38 4-40 4-41 4-42 4-43 4-44
Chapter 5 Fault Isolation Tool Collection........................................................................... 5-1 T01 Carriage Encoder Fault Isolation Tool ...................................................................................................... 5-1 T02 Interpreting Nozzle Check Patterns.......................................................................................................... 5-1 T03 Nozzle Check Print Fault Isolation Tool.................................................................................................... 5-3 T04 Information required to request verification.............................................................................................. 5-6 T05 Collecting a PRN File (Windows only)...................................................................................................... 5-7 T06 Collecting PC Detailed Information .......................................................................................................... 5-8 T07 Collecting Printer Driver Settings ........................................................................................................... 5-10 T08 Driver Function Description .................................................................................................................... 5-12 T09 Collecting Status Information.................................................................................................................. 5-13 T10 Collecting Screen Shots ......................................................................................................................... 5-14 T11 Ink Supply System Fault Isolation Tool................................................................................................... 5-15 T12 Purge Unit Fault Isolation Tool ............................................................................................................... 5-18 T13 Linear encoder film installation fault isolation tool.................................................................................. 5-19 T14 How to unlock the carriage (without having to remove the cover) ......................................................... 5-19 T15 Recommended head adjustment procedure .......................................................................................... 5-20 T16 Recommended band adjustment procedure .......................................................................................... 5-20 T17 Electrical discharge fault isolation tool ................................................................................................... 5-21 T18 Flat Cable Fault Isolation Tool ................................................................................................................ 5-25 T19 Special Mode for Servicing..................................................................................................................... 5-27 T20 Cleaning operation ................................................................................................................................. 5-30
Chapter 6 Miscellaneous Information ................................................................................ 6-1 1. How to interpret Print Inf ............................................................................................................................. 6-1 2. Upgrading Firmware.................................................................................................................................... 6-5 3. Description of L Printer Service Tool, and How to Use It ............................................................................ 6-6 4. Notes on Replacing Parts ........................................................................................................................... 6-8 5. Greasing...................................................................................................................................................... 6-9 6. Replacing the Head................................................................................................................................... 6-14 7. Service parts compatible list...................................................................................................................... 6-15
Chapter 7 Main Unit Configuration Diagrams.................................................................... 7-1 1. LFP-IJ Printer Basic Configuration Diagram ............................................................................................... 2. Paper Paths by Series ................................................................................................................................ (1) iPF5000 Series ....................................................................................................................................... (2) iPF700 Series ......................................................................................................................................... (3) iPF8000 Series ....................................................................................................................................... (4) iPF800 Series .........................................................................................................................................
7-1 7-3 7-3 7-4 7-5 7-6
Chapter 1 Using This Guide
Chapter 1 Using This Guide
1. Using This Guide STEP1: Scan through Chapter 2, “Indexes by Case,” for keys to the database From operation panel displays From low-order four-character error codes (panel display, Print Inf) Go to Chapter 3, “Trouble Database”
From imaging (user complaint) problems From other problems (such as abnormal noise and slow) From software-specific problems (e.g., Microsoft Word)
If there are links, follow them
STEP2: Take the actions suggested by the keys to the database found
If any component name or the like is unknown, see Chapter 7, “Main Unit Configuration Diagrams: Paper Paths”
Go to Chapter 4, “More Sophisticated Fault Isolation Tasks”
Go to Chapter 5, “Fault Isolation Tool Collection”
2. Model Groups The iPF Series is broken down into the following groups in this Guide: Model group
iPF8000 Series iPF800 Series iPF700 Series
iPF5000 Series
Maximum paper width 60 inches 44 inches (B0 extra-sized) 44 inches (B0 extra-sized) 36 inches (A0 extra-sized) 24 inches (A1 extra-sized) 17 inches (A2 extra-sized)
Five-color dye/pigment model -
Eight-color pigment model iPF9000S iPF8000S
Twelve-color pigment model iPF9000, iPF9100 iPF8000, iPF8100
iPF810, iPF820
-
-
iPF700, iPF710, iPF720
-
-
iPF600, iPF605, iPF610
iPF6000S
iPF6100, iPF6200
iPF500, iPF510
-
iPF5000, iPF5100
1-1
Chapter 2 Indexes by Case
Chapter 2 Indexes by Case
1. Error Code Index Error Code (low-order four characters)
-
Explanation ■Paper mismatch (cut sheet)
Key 3-1-1
Print data having a cut sheet print specification has been received with rewinder use being selected. -
■Paper mismatch (cut sheet)
3-1-2
Cassette pickup has been specified for paper that does not support cassette pickup. -
■Paper mismatch (cut sheet)
3-1-3
Print data having a manual feed print specification has been received at the completion of roll paper pickup. -
3-1-4
■Paper mismatch (type) Mismatch following the selection of any of the following menu choices: “Warning Indication” has been selected for “Paper Mismatch Detection.” “ON” has been selected for “Paper Error Skip.” On forced printing following a mismatch resulting from the selection of the following menu option: “Pause” has been selected for “Paper Mismatch Detection.”
-
■Paper mismatch (both type and size)
3-1-5
Mismatch following the selection of any of the following menu choices: “Warning Indication” has been selected for “Paper Mismatch Detection.” “ON” has been selected for “Paper Error Skip.” On forced printing following a mismatch resulting from the selection of the following menu option: “Pause” has been selected for “Paper Mismatch Detection.” -
3-1-6
■Paper mismatch (size) Mismatch following the selection of any of the following menu choices: “Warning Indication” has been selected for “Paper Mismatch Detection.” “ON” has been selected for “Paper Error Skip.” On forced printing following a mismatch resulting from the selection of the following menu option: “Pause” has been selected for “Paper Mismatch Detection.”
-
■Invalid paper loading position
3-19-1
Paper is invalidly positioned on the platen. -
3-43-1
■Paper take-up unit not switched on Printing has started with the Paper take-up unit setting of “Use” and with the rewinder switched off.
-
■Job received in Rewind mode, with the panel setting of “Do not use”
3-43-2
Rewinder use has been set to “Do not use” at the start of printing when the rewinder is active. -
6-1-1
■Forced feed limit Paper being manually fed in the return direction (back-feeding) has reached the pinch roller position (normal operation).
-
6-1-2
■Printing with ink tank cover open On a model having a subtank, the ink tank cover opened while printing (printing is allowed to continue).
-
■Durable parts nearing their replacement time
7-1-1
Any of the parts counters has reached warning level 1. -
■Durable parts past their replacement time
7-1-2
Any of the parts counters has reached warning level 2. -
■Part counter warning level 1
7-1-3
Any of the parts counters has reached warning level 1. -
■Part counter warning level 2
7-1-4
Any of the parts counters has reached warning level 2.
2-1
Troubleshooting Guide
Error Code (low-order four characters)
Explanation
1000 1001 1002 1003 1004 1005 1006 1007 1008 1009 100A 100B 100C
■Ink tank near-empty (continued use allowed)
1010
■Head R/L non-discharge warning
Key 1-1-1
The remaining volume of ink is diminishing (below the pin check level).
2-1-1
There are 30 or more nozzles per color that reject non-discharging nozzle backup, with less than 100 non-discharging nozzles. 1010
■Head non-discharge warning
2-1-2
There are 30 or more nozzles per color that reject non-discharging nozzle backup, with less than 100 non-discharging nozzles. 1012
■Head R non-discharge warning
2-1-3
There are 30 or more nozzles per color that reject non-discharging nozzle backup, with less than 100 non-discharging nozzles. 1013
■Head L non-discharge warning
2-1-4
There are 30 or more nozzles per color that reject non-discharging nozzle backup, with less than 100 non-discharging nozzles. 1015
■HP-GL2 error: out of the scope of media support
8-19-1
“Warning Indication” has been selected for “Paper Mismatch Detection.” The paper that is being fed does not support HP-GL/2 printing; that is, a paper type that does not have a required print mode has been set. 1015
■HP-GL2 error: out of the scope of media support
8-19-2
“Pause” has been selected for “Paper Mismatch Detection.” The paper that is being fed does not support HP-GL/2 printing; that is, a paper type that does not have a required print mode has been set. 1030
■(Image mode)Unknown command
8-1-1
A character that is located within bounds of a group character or end parameter character but that is not defined as a command has been detected during Image mode command decoding. 1031
■(Image mode) Invalid parameter count (no parameters)
8-2-1
A numeric field has not been identified as being numeric during Image mode command decoding. 1032
■(Image mode) Required item missing
8-3-1
A character out of bounds has been detected where a group or end parameter character ought to exist, during Image mode command decoding. 1034
■(Image mode)Other warning
8-4-1
A character other than has been detected right after the imago mode analysis module entered Image mode or when the decoding of a single command ended. 1035
■(Setup mode)Unknown command
8-5-1
A command character string other than RESET, SET, OPCMT0 and OPCMT2 has been detected in a PJL command. 1036
■(Setup mode)Invalid parameter count
8-6-1
Too many or too few parameters have been detected during Setup mode command decoding. 1037
■(Setup mode) Required item missing
8-7-1
The exit parameter is missing in the EnterGAROMode command and the UniversalExitLanguage command used in Setup Mode.
2-2
Chapter 2 Indexes by Case Error Code (low-order four characters)
1038
Explanation
Key 8-8-1
■(Setup mode)Data out of bounds A character string that is not defined as an environmental variable has been detected. An unknown environmental variable has been detected. A character string that is not defined as an environmental variable value has been detected. The value of an unknown environmental variable has been detected.
1039
■(Setup mode)Other warning
103A
■(Image mode)Image processing table error
8-9-1
A character string other than the @PJL prefix has been detected while the analysis module was idle. 8-10-1
No image processing table is available, a required image processing table is wanting or an image processing table contains a value out of bounds. 1040
■HP/GL2 error; Memory shortage
8-11-1
The size of drawing data exceeds the processing capacity. 1041
■HP/GL2 error; invalid parameter
8-12-1
Data having an invalid number of types of parameters that follow the command has been detected. 1042
■HP/GL2 error; physical coordinate check from logical coordinates
8-13-1
Invalid coordinates are involved. 1043
■HP/GL2 error; Invalid command
8-14-1
A command that is not defined in HP-GL/2 or HP RTL is involved. 1044
■HP/GL2 error; Current point missing
8-15-1
Invalid data is involved. 1045
■HP/GL2 error; Drawing limit
8-16-1
Invalid coordinates are involved. 1047
■HP/GL2 error; Replot buffer overflow
8-17-1
Data storage buffers have run short. 1048
■HP/GL2 error; Polygon buffer overflow
8-18-1
The size of drawing data exceeds the processing capacity. 1050
■Platen shutter cleaning required Clean the blue shutter on the platen.
1051
■Size clip warning (replace with larger-sized paper)
1100
■Maintenance cartridge near-full (continued usage allowed)
1-3-1
Near-full has been detected from the dot count and the usage period (drying time). 1101
■Mist count near-full
7-2-1
Waste ink near-full has been detected from the dot count. 1400 1401 1402 1403 1404 1405 1406 1407 1408 1409 140A 140B 140C
1-1-2
■Ink tank empty (continued use allowed) The ink tank has run out of ink, but a certain volume of ink is reserved in the subtank. (The reserved volume of ink is put to use after the remaining ink falls below the pin check level.) Displayed only on models having a subtank. (XX: Target color display).
2-3
Troubleshooting Guide
Error Code (low-order four characters)
1410 1411 1412 1413 1414 1415 1416 1417 1418 1419 141A 141B 141C 200A
Explanation ■Ink tank not installed (continued use allowed)
Key 1-1-3
The ink tank is not installed but a sufficient volume of ink is left in the subtank. Displayed only on models having a subtank. (XX: Target color display).
■Paper size detection failure
3-20-1
Cannot detect the paper width (poorly positioned paper). 200A
■Paper size detection failure
3-20-2
Cannot detect the paper width (poorly positioned paper). 200B
■Paper size detection failure
3-21-1
Paper is invalidly positioned on the platen. 200C
■Paper size detection failure
3-22-1
Cannot detect the leading edge of the paper. The leading edge of paper has been located by coarse detection but not by a second round of fine detection (up to 300 mm) (semi-transparent paper). 200C
3-22-2
■Paper size detection failure Cannot detect the leading edge of the paper. The leading edge of paper has been located by coarse detection but not by a second round of fine detection (up to 300 mm) (semi-transparent paper).
200C
3-22-3
■Paper size detection failure Cannot detect the size of roll paper loaded. The leading edge of paper has been located by coarse detection but not by a second round of fine detection (up to 300 mm) (semi-transparent paper).
200D
3-23-1
■Paper size detection failure Cannot detect the trailing edge of the paper. ・Cannot detect the trailing edge of the cut sheet loaded after they have been fed 50 mm. ・Cannot locate the trailing edge of the paper that has been found by coarse detection.
200D
■Paper size detection failure
3-23-2
Cannot detect the trailing edge of the paper. ・Cannot detect the trailing edge of the cut sheet loaded after they have been fed 50 mm. ・Cannot locate the trailing edge of the paper that has been found by coarse detection. 200E
■Too small paper
3-2-1
The width and length of paper supported are lower than the supported size (1.5% margin). 200E
■Too small paper (roll Paper)
3-2-2
The width and length of paper supported are lower than the supported size (1.5% margin). 200E
■Too small paper
3-2-3
The width and length of paper supported are lower than the supported size (1.5% margin). 200F
■Too large paper
3-3-4
・The width and length of paper supported are higher than the supported size (1.5% margin). ・Cannot detect the leading edge of paper even when the paper has been fed by 1300 mm for roll Paper and by the size mentioned above for cut sheet. ・Cannot detect the width of paper even when the paper is fed by the size mentioned above.
2-4
Chapter 2 Indexes by Case Error Code (low-order four characters)
200F
Explanation ■Too large paper (roll Paper)
Key 3-3-5
・The width and length of paper supported are higher than the supported size (1.5% margin). ・Cannot detect the leading edge of paper even when the paper has been fed by 1300 mm for roll Paper and by the size mentioned above for cut sheet. ・Cannot detect the width of paper even when the paper is fed by the size mentioned above. 200F
3-3-6
■Too large paper ・The width and length of paper supported are higher than the supported size (1.5% margin). ・Cannot detect the leading edge of paper even when the paper has been fed by 1300 mm for roll Paper and by the size mentioned above for cut sheet. ・Cannot detect the width of paper even when the paper is fed by the size mentioned above.
2010
■Skew (skewed right)
3-26-1
(The nip needs to be released by operating the release lever) Paper is determined skewed as its edge is read by the multisensor. 2010
3-26-2
■Skew (skewed right) (The nip needs to be released by operating the release lever) Paper is determined skewed as its edge is read by the multisensor.
2010
■Skew (roll Paper)
3-26-3
(The nip needs to be released by operating the release lever) Paper is determined skewed as its edge is read by the multisensor. 2010
3-26-4
■Skew (The error is cleared as the paper is removed.) Paper is determined skewed as its edge is read by the multisensor.
2014
■Cutter unit fuse blowout error
9-1-1
2015
■Cutting failure/jam detected due to a cutting failure
3-46-1
An idle cutter unit or a cutter blade that is too blunted to cut sheet has been detected by the paper leading edge detection sequence. 2015
■Cutting failure/jam detected due to a cutting failure
3-46-2
An idle cutter unit or a cutter blade that is too blunted to cut sheet has been detected by the paper leading edge detection sequence. 2016
■Paper loosening out of position while printing
3-27-1
The trailing edge of paper has been detected at least 20 mm shorter than the length of cut forms detected. 2016
3-27-2
■Paper loosening out of position while printing The trailing edge of paper has been detected at least 20 mm shorter than the length of cut forms detected.
2016
■Jam while picking up, ejecting or printing on paper
3-27-3
(A sequence of removing jams with the pinch roller released is required) Virtually all recovery errors that could occur in connection with paper pickup are handled. 2016
3-27-4
■Paper loosening out of position while printing The trailing edge of paper has been detected at least 20 mm shorter than the length of cut forms detected.
2016
■Paper loosening out of position while printing
3-27-5
The trailing edge of paper has been detected at least 20 mm shorter than the length of cut forms detected. 2017
3-24-1
■Paper (right) side detection error ①Multisensor error on light quantity adjustment ②The read reference paper edge is more than 5 mm apart from its theoretical position. ③Cannot locate the edge of reference paper.
2-5
Troubleshooting Guide
Error Code (low-order four characters)
2017
Explanation
Key 3-24-2
■Paper (right) side detection error ①Multisensor error on light quantity adjustment ②The read reference paper edge is more than 5 mm apart from its theoretical position. ③Cannot locate the edge of reference paper.
2017
■Paper (right) side detection error
3-24-3
①Multisensor error on light quantity adjustment ②The read reference paper edge is more than 5 mm apart from its theoretical position. ③Cannot locate the edge of reference paper. 2018
3-25-1
■Paper (left) side detection error ①The non-reference edge of paper has been located by coarse detection but not by a second round of fine detection.
2018
■Paper (left) side detection error
3-25-2
①The non-reference edge of paper has been located by coarse detection but not by a second round of fine detection. 2018
3-25-3
■Paper (left) side detection error ①The non-reference edge of paper has been located by coarse detection but not by a second round of fine detection.
201E
■Paper mismatch (cut sheet)
3-4-1
Cassette pickup has been specified for paper that does not support cassette pickup. 2405
■Invalid paper loading position (borderless printing)
3-5-1
The position at which paper is loaded is unfit for borderless printing. Data with a borderless print specification has been received while the left or right edge of roll paper was off the center of the borderless print idle ejection port at the completion of roll paper pickup. 2405
■Invalid paper loading position (borderless printing)
3-5-2
The position at which paper is loaded is unfit for borderless printing. Data with a borderless print specification has been received while the left or right edge of roll paper was off the center of the borderless print idle ejection port at the completion of roll paper pickup. 2405
■Invalid paper loading position (borderless printing)The position at which paper is loaded is unfit for
3-5-3
borderless printing.Data with a borderless print specification has been received while the left or right edge of roll paper was off the center of the borderless print idle ejection port at the completion of roll paper pickup. 2406
■Borderless print data not printable (logic)
3-6-1
Borderless print data has been received at the start of printing, with one of the following conditions being met: ・A feeder slot other than one for roll paper has been specified in the data. ・A paper type that does not support borderless printing has been set on the data. ・Banner printing has been specified on the data at the same time. ・A paper size that does not support borderless printing has been specified in a job for which paper had already been fed. 2407
■Borderless printing disabled The width detected by the multisensor is unfit for borderless printing.
2408
■Borderless printing disabled The paper size is unfit for borderless printing.
2-6
Chapter 2 Indexes by Case Error Code (low-order four characters)
2500 2501 2502 2503 2504 2505 2506 2507 2508 2509 250A 250B 250C 2510 2511 2512 2513 2514 2515 2516 2517 2518 2519 251A 251B 251C 2520 2521 2522 2523 2524 2525 2526 2527 2528 2529 252A 252B 252C 2540 2541 2542 2543 2544 2545 2546 2547 2548 2549 254A 254B 254C
Explanation
Key
■Ink tank empty (continued use not allowed) The ink tank has run out of ink. (The reserved volume of ink is put to use after the remaining ink falls below) (XX: Target color display). 1-2-1
■Remaining ink level unknown (continued use allowed)
1-2-6
The remaining volume of the ink in the tank is detected when the tank cover is closed. Consumption has exceeded the original ink capacity (mismatch detected). Refill ink may have been used.
■Ink tank not installed (continued use not allowed)
1-2-2
On a model that is furnished with a subtank, this error is indicated if the subtank has run out of ink and the state of an ink tank not being installed is detected. (XX: Target color display).
■Ink tank ID error
1-2-3
The type of the tank is wrong (XX: Target color display).
2-7
Troubleshooting Guide
Error Code (low-order four characters)
Explanation
2560 2561 2562 2563 2564 2565 2566 2567 2568 2569 256A 256B 256C 2570 2571 2572 2573 2574 2575 2576 2577 2578 2579 257A 257B 257C 2580 2581 2582 2583 2584 2585 2586 2587 2588 2589 258A 258B 258C 2590 2591 2592 2593 2594 2595 2596 2597 2598 2599 259A 259B 259C
■Ink tank EEPROM error
260E
■Gap detection failure
Key 1-2-4
There is an error in tank EEPROM. (XX: Target color display).
1-2-5
■Ink tank short on ink An operation, such as printing or suction, was attempted but enough ink to carry out the operation is left in the tank. ・Subtank model: 2570 to 257C ・Except for pre-print routines, such as cleaning: 2580 to 258C ・Printing: 2590 to 259C (XX: Target color display).
9-2-1
Carriage gap calibration has not been carried out or gap detection is disabled by corrupt calibration data. 260F
■Gap reference plane error (which does not occur when in User mode)
7-3-1
Request to replace an abnormal reference plane sheet. 2618
■Vh pressure error
9-3-1
2-8
Chapter 2 Indexes by Case Error Code (low-order four characters)
2800
Explanation ■Printhead [X] non-existing
Key 2-3-1
[X]: Double-head model: The R-head does not exist. Single-head model: The head does not exit. 2801
2-4-1
■Printhead [X]DI correction failure [X]: Double-head model: R-head DI correction failure Single-head model: Head DI correction failure
2802
2-6-1
■Invalid printhead mounted in [X] [X]: Double-head model: Invalid head mounted on the R-side Single-head model: Invalid head mounded
2803
■Printhead [X] EEPROM error[X]:
2-7-1
Double-head model: R head EEPROM error Single-head model: head EEPROM error 2804
■Heads mounted in horizontally opposite positions
2-8-1
2807
■Heads mounted in horizontally opposite positions
2-8-2
2808
■Printhead L non-existing
2-3-2
2809
■Printhead L DI correction failure
2-4-2
280A
■Invalid printhead L mounted
2-6-2
280B
■Printhead L EEPROM error
2-7-2
280C
■Head non-discharge warning (Printing paused)
2-2-1
There are 30 or more nozzles per color that reject non-discharging nozzle backup, with 100 or more but les than 200 non-discharging nozzles, or there are 30 or more nozzles per color that reject non-discharging nozzle backup, with 200 or more non-discharging nozzles. 280D
■Head R non-discharge warning (Printing paused)
2-2-2
There are 30 or more nozzles per color that reject non-discharging nozzle backup, with 100 or more but les than 200 non-discharging nozzles, or there are less than 30 nozzles per color that reject non-discharging nozzle backup, with 200 or more non-discharging nozzles. 280E
■Head L non-discharge warning (Printing paused)
2-2-3
There are 30 or more nozzles per color that reject non-discharging nozzle backup, with 100 or more but les than 200 non-discharging nozzles, or there are less than 30 nozzles per color that reject non-discharging nozzle backup, with 200 or more non-discharging nozzles. 2811
■Incompatible printhead version
2-5-1
2812
■Incompatible printhead R version
2-5-2
2813
■Incompatible printhead L version
2-5-3
2816
■Maintenance cartridge EEPROM error
1-4-1
Communication is enabled but the information is corrupted. 2817
■Maintenance cartridge ID error
1-4-2
A maintenance cartridge for another model has been mounted. 2818
■Maintenance cartridge not found
1-5-1
Cannot communicate, or cannot detect a maintenance cartridge. 2819
■Maintenance cartridge full
1-6-1
281A
■Maintenance cartridge near-full (continued usage allowed)
Maintenance cartridge full is detected from the dot count and the usage period (drying time). 1-7-1
Near-full has been detected from the dot count and the usage period (drying time). 281B
■The maintenance cartridge before cleaning does not have an enough capacity. Near-full has been detected from the dot count and the usage period (drying time).
2-9
1-8-1
Troubleshooting Guide
Error Code (low-order four characters)
2820
Explanation ■Head registration unadjustable
Key 7-4-1
The adjustment value has gone out of bounds during automatic head adjustment. 2821
■LF unadjustable
7-5-1
A detected value has gone out of bounds while performing automatic band adjustment. 2822
■Eccentricity uncorrectable (which does not occur when in User mode)
7-6-1
A detected value has gone out of bounds while making adjustment. 2823
■Head check error
9-4-1
2824
■Optical axis unadjustable (which does not occur when in User mode)An adjustment pattern has not
7-7-1
been printed.The optical axis deviates from the correct position by ±3 mm or more. 2825
■Paper mismatch on HP-GL/2 printing
2901
■The available size of the permanent area of the hard disk space has fallen to less than 1 GB.
5-1-1
2902
■No hard drive space
5-2-1
Copy printing or error recover is not executable. 2905
■A job save has been executed when the available size of the permanent area of the hard disk
5-3-1
space was lost. Cancel the job. 2906
■One hundred jobs are already saved in the permanent area of the hard disk space.
5-4-1
2906
■A job save is executed when 32 jobs are already saved in the permanent area of the hard disk
5-4-2
space. Cancel the job. 2907
■One hundred jobs are already saved in the permanent area of the hard disk space.
2908
■HDD format error
2909
■HDD file error
5-6-1
2918
■Cassette detection sensor detection failure (Cassette detection sensor)
3-42-1
5-5-1
No cassette has been detected during cassette pickup. 291A
■Roll sensor detection failure
3-37-1
Could not detect the roll unit. 291B
■Lift shift timeout
9-5-1
A lift operation has been executed, but no sensor has detected or a sensor has remained detected . 291D
■Spur cam sensor detection failure
9-6-1
2920
■Cannot take up paper
3-44-1
An error check has been made on paper after the paper had been fed 1850 mm, but the paper take-up unit was not driven at all in that interval (up to about 3700 mm (when run imPapertely after the start of detection)). 2921
3-45-1
■Continued rewinding error The paper take-up unit has continued rewinding for 10 seconds, with the rewinding sensor turned on, at printer power-on and at the start of printing.
2E00
■Paper mismatch (roll paper)
3-7-1
No roll paper have been fed when a job with a roll paper specification is received. 2E01
■Paper mismatch (roll paper)
3-8-1
Roll paper have not been fed when an internal print job having a roll paper specification started (during internal printing). 2E02
■Paper mismatch (cut sheet)
3-9-1
No cassette paper has been loaded when data having a cut sheet specification is received. 2E02
■Paper mismatch (cut sheet)
3-9-2
No manually fed paper has been fed when a job having a top paper feed specification is received. 2E02
■Paper mismatch (cut sheet)
3-9-3
No manually fed paper has been fed when a job having a front paper feed specification is received.
2-10
Chapter 2 Indexes by Case Error Code (low-order four characters)
2E03
Explanation ■Paper mismatch (cut sheet)
Key 3-10-1
Not cut sheet have been loaded in cassettes when data having a cassette specification is received. 2E08
■Paper mismatch (size)(roll paper)
3-11-1
The width of data and that of the actually loaded paper do not match. 2E08
■Paper mismatch (size)(roll paper)
3-11-2
The width of data and that of the actually loaded paper do not match. 2E09
■Short on roll paper (with a paper take-up unit in use)
3-35-1
All of the following conditions have been met at the start of printing: ・“ON” has been selected for “Remaining Roll Paper Detection.” ・Among the paper size settings coded in the print data, the paper length exceeds the remaining length of roll paper. ・A paper take-up unit is used. 2E09
3-35-2
■Short on roll paper All of the following conditions have been met at the start of printing: ・“ON” has been selected for “Remaining Roll Paper Detection.” ・Among the paper size settings coded in the print data, the paper length exceeds the remaining length of roll paper.
2E0A
■Paper mismatch (roll paper)
3-12-1
Data having a roll paper specification has been received when manually fed cut sheet had already been loaded. 2E0A
■Paper mismatch (roll paper)
3-12-2
Print data having a roll paper print specification has been received at the completion of manual feed paper pickup. 2E0B
■Paper mismatch (cut sheet)
3-13-1
Print data having a cassette print specification has been received at the completion of manual feed paper pickup. 2E0C
3-14-1
■Paper mismatch (cut sheet) Print data having a manual feed print specification has been received at the completion of roll paper pickup.
2E0E
■Roll paper unit not installed
3-40-1
The unit has received print data having a roll paper print specification when it had started without a roll unit being connected to it. 2E0F
■The top cover is abnormally open.
6-2-1
2E10
■Ink tank cover error open (continued use allowed)
6-3-1
The ink tank cover opened while performing any operation, such as printing and suction. 2E11
■Carriage cover open error
6-4-1
A carriage cover open has been detected. 2E12
■Faulty release lever
6-5-1
The state of the release lever up (released) has been detected. 2E14
■Paper mismatch (size or width)
3-15-1
The paper size specified for the “Print to meet the paper width” setting of the driver on receiving print data and the width of the roll paper actually fed did not match. 2E14
■Paper mismatch (size or width)
3-15-2
The paper size specified for the “Print to meet the paper width” setting of the driver on receiving print data and the width of the roll paper actually fed did not match. 2E14
■Paper mismatch (size or width)
3-15-3
The paper size specified for the “Print to meet the paper width” setting of the driver on receiving print data and the width of the roll paper actually fed did not match.
2-11
Troubleshooting Guide
Error Code (low-order four characters)
2E15
Explanation ■Paper mismatch (type)
Key 3-16-1
The second and subsequent sheets of paper have been fed as a paper type different from the first sheet when LF adjustment was made with cut sheet. 2E15
3-16-2
■Paper mismatch (type) Following the transmission of data in the GARO format, all of the following conditions have been met at the start of printing: ・The paper type that has been set in the job and the type of actually fed paper do not match. ・“Stop” has been selected for “Paper Mismatch Detection.”
2E15
3-16-3
■Paper mismatch (type) Following the transmission of data in the GARO format, all of the following conditions have been met at the start of printing: ・The paper type that has been set in the job and the type of actually fed paper do not match. ・“Stop” has been selected for “Paper Mismatch Detection.”
2E15
3-16-4
■Paper mismatch (type)(on adjustment) The second and subsequent sheets of paper have been fed as a paper type different from the first sheet when LF adjustment was made with cut sheet.
2E15
■Paper mismatch (type)(on adjustment)
3-16-5
The second and subsequent sheets of paper have been fed as a paper type different from the first sheet when LF adjustment was made from a cassette. 2E15
3-16-6
■Paper mismatch (type)(on adjustment) The second and subsequent sheets of paper have been fed as a paper type different from the first sheet when LF adjustment was made with cut sheet.
2E15
■Paper mismatch (type)
3-16-7
A paper type that cannot be fed from the specified feeder slot has been specified. 2E16
3-17-1
■Paper mismatch (type) The data type defined in the data and the type of actually loaded paper do not match. Following the transmission of data in the GARO format, all of the following conditions have been met at the start of printing: ・The paper type that has been set in the job and the type of actually fed paper do not match. ・“Stop” has been selected for “Paper Mismatch Detection.”
2E16
3-17-2
■Paper mismatch (type or size) The paper type/size defined in the paper and those of actually loaded paper do not match. Following the transmission of data in the GARO format, all of the following conditions have been met at the start of printing: ・The paper type that has been set in the job and the type and size of actually fed paper do not match. ・“Stop” has been selected for “Paper Mismatch Detection.”
2E17
■Cassette not installed
3-41-1
2E18
■Paper not fed as far as the platen
3-28-1
2E19
■Feeding error
3-29-1
LF out of synchronization for cut sheet 2E1A
■Feeding error
3-30-1
LF out of synchronization for cut sheet 2E1B
■No roll paper available (trailing edge of roll paper detected)
3-36-1
・Paper out has been detected by paper sensor R in a roll paper operation. ・LF out of synchronization on roll paper 2E1B
■No roll Paper available (trailing edge of roll paper detected) ・Paper out has been detected by paper sensor R in a roll paper operation. ・LF out of synchronization on roll paper
2-12
3-36-2
Chapter 2 Indexes by Case Error Code (low-order four characters)
2E1C
Explanation ■Jam while ejecting paper
Key 3-31-1
(A sequence of removing jams with the pinch roller released is required) A jam has been detected while ejecting paper. 2E1D
■Feeding error
3-32-1
LF out of synchronization for cut sheet 2E1F
3-17-3
■Paper mismatch (size) The second and subsequent sheets of paper have been fed as a paper size different from the first sheet when adjustment was made with cut sheet. [XXX x YYY]: Required minimum size
2E1F
■Paper mismatch (size)The paper size setting in effect at the start of an internal print session has
3-17-4
fallen below the minimum size specified for that internal print session. [XXX x YYY]: Required minimum size 2E1F
3-17-5
■Paper mismatch (size) The paper size setting in effect at the start of an internal print session has fallen below the minimum size specified for that internal print session. [XXX]: Required minimum size
2E21
■IEEE1394 interface error
9-7-1
Any error has been detected while initializing IEEE1394 at startup. 2E22
■Paper mismatch (cut sheet)
3-18-1
Cassette pickup has been specified for paper that does not support cassette pickup. 2E23
■Cutter unit failure
9-8-1
2E24
■Faulty roll paper unit
3-38-1
Failed to detect the cam in the roll unit while no paper was loaded. 2E25
■Jam while picking up, ejecting or printing on paper (JAM2)
3-33-1
2E25
■Jam while picking up, ejecting or printing on paper (JAM2)
3-33-2
2E27
■Feeding error (nip release required)
3-34-1
LF out of synchronization (LF motor won’t rotate) has been detected. 2E27
■Jam while picking up, ejecting or printing on paper
3-34-2
(A sequence of removing jams with the pinch roller released is required)(JAM1) Virtually all recovery errors that could occur in connection with paper pickup are handled. 2E31
■Insufficient quantity of roll paper remaining (upper)
2E32
■Insufficient quantity of roll paper remaining (lower)
2E35
■Roll paper not loaded for internal printing (upper)
2E3A
■Failed to feed paper (upper stage)
2E3B
■Failed to feed paper (lower stage)
2F11
■CR error
9-9-1
An operation order has been issued while the carriage suffered a hardware error. 2F12
■LF error
9-10-1
・An operation order has been received while the LF suffered a hardware error. ・The target position could not be reached within a predicted operation time + 3 seconds during an LF operation. ・The sensor could not be detected during an LF operation involving sensor detection. 2F13
■A/D converter external trigger output stop (Hardware error 1)
9-11-1
2F14
■ASIC register not writable (Hardware error 2)
9-12-1
Could not write to the ASIC register on the main PCB. 2F16
■Mist fan error
9-13-1
The rotation of the mist fan is not detectable.
2-13
Troubleshooting Guide
Error Code (low-order four characters)
2F17
Explanation ■Platen fan lock detection error
Key 9-14-1
The lock signal has been supplied continuously for 3 seconds or longer, 10 seconds after the platen fan started rotating. 2F17
■Suction platen fan error
9-14-2
The lock signal has been supplied continuously for 3 seconds or longer, 10 seconds after the platen fan started rotating. 2F1F
■Purge sensor error (Recovery purge motor HP detection error)
9-15-1
The recovery system has been driven but no sensor interrupt occurs. The recovery system has been driven to close the cap, but the cap has not been capped successfully. 2F20
■Cap motor cam positioning error
9-16-1
The recovery system has been driven but no sensor interrupt occurs. The recovery system has been driven to close the cap, but the cap has not been capped successfully. 2F22
■Pump shift timeout
9-17-1
The target position could not be reached within a predicted operation time + 3 seconds during pump operation, or no sensor has been detected during a pump operation involving sensor detection. 2F23
■Purge motor error
9-18-1
Pump operation disabled A PWM duty of 100% has lasted for 200 msec in a pump operation. 2F24
■Cutter shift timeout
3-47-1
The cutter failed to reach the home position in time during a cutting operation. 2F24
■Cutter shift timeout error
9-19-1
No sensor has been detected during a cutter operation involving sensor detection. 2F25
9-20-1
■Carriage motor HP not detectable Detected only for the wide format. For the narrow format, the carriage motor HP can be detected when the carriage hits the wall in a full scan following the detection of the HP.
2F26
■Carriage operation disabled
9-21-1
・A PWM duty of 100% has lasted for 200 msec in a carriage operation ・A collision has been detected in a carriage operation (with the speed predicted from the PWM output value having a deviation of 25 ips or more from the actual speed). 2F27
■Carriage shift timeout
9-22-1
The target position could not be reached within a predicted operation time + 3 seconds during carriage operation. 2F28
■Lift shift timeout
9-23-1
A lift operation has been executed, but no sensor has detected it or a sensor has remained detected. 2F29
9-24-1
■LF feeding motor timeout (cut sheet) ・The target position could not be reached within a predicted operation time + 3 seconds during an LF operation. ・The sensor could not be detected during an LF operation involving sensor detection.
2F29
9-24-2
■LF feeding motor timeout (roll paper) ・The target position could not be reached within a predicted operation time + 3 seconds during an LF operation. ・The sensor could not be detected during an LF operation involving sensor detection.
2F2A
■Cannot detect the LF home position
9-25-1
The LF home position could not be detected on LF homing during initialization. 2F2B
■LF operation failure (LF operation disabled)
9-26-1
A PWM duty of 100% has lasted for 200 msec during LF operation.
2-14
Chapter 2 Indexes by Case Error Code (low-order four characters)
2F2C
Explanation ■Cassette shift timeout
Key 9-27-1
・The target position could not be reached within a predicted operation time + 3 seconds during cassette operation. ・No sensor has been detected during a cassette operation involving sensor detection. 2F2D
■Cassette operation disabled
3-39-1
A PWM duty of 100% has lasted for 200 msec in a cassette operation. 2F2E
■Roll shift timeout
9-28-1
No sensor has been detected in a roll operation involving sensor detection. 2F2F
9-29-1
■Non-discharge detection error As a result of nozzle checking made by the non-discharge detection unit: ①All 640 nozzles in a nozzle train are non-discharging. ②At least 50 nozzles have been found mismatched in a nozzle train of 640 nozzles since the last session of detection. <Reference>The change (between non-discharging and discharging nozzle counts) noted since the last session of nozzle checking is recorded as a mismatch.
2F30
■Non-discharge detecting position error
9-30-1
No detectable region has been found during non-discharge position adjustment. 2F31
■Non-discharge light quantity error
9-31-1
A detectable region has fallen to below a certain limit during non-discharge position adjustment 2F32
■Faulty multisensor
4-1-1
Outside light entered during multisensor light quantity adjustment. 2F33
■Transparent paper unadjustable
7-8-1
Paper are unidentifiable on automatic adjustment (transparent/semi-transparent paper). 2F34
■Color calibration error
7-9-1
The adjustment value has gone out of bounds during calibration. 2F35
■Faulty multisensor (on calibration)
4-2-1
A failure to calibrate has been detected from the parts counter. 2F37
■Linear scale error
99-9-1
No signal is available from the linear encoder when the head is driven. 2F38
■The top cover is abnormally open.
6-6-1
2F39
■Carriage cover error open
9-32-1
The carriage cover has opened at a timing at which it is normally closed. 2F3A
■Purge unit valve motor error
9-33-1
The recovery valve motor has been driven but no movement has been detected within the timeout period. 2F3B
■CS communication error
9-34-1
An irrecoverable communication error has occurred communicating between the CS chip mounted on the ink tank and the main unit. 2F3C
■LF pressure error
2F3D
■HP idle ejection pump motor overload error
2F3E
■HP idle ejection pump motor shift timeout
2F3F
■HP idle ejection pump motor error
4001
■Borderless/flow idle ejection/mist recovery count full
99-1-1
401A
■HDD failure
99-2-1
Failed to read and write to and from the HDD. 401B
■Poor HDD connection
99-3-1
The HDD and the HDD controller are not indefinable.
2-15
Troubleshooting Guide
Error Code (low-order four characters)
401C
Explanation ■Faulty RTC
Key 99-4-1
Any error other than the two errors mentioned below has been detected while initializing the RTC at startup. 401D
■RTC low battery error
401E
■RTC clock stop
99-5-1
A battery error has been detected while initializing the RTC at startup. 99-6-1
The RTC has been detected idle while initializing the RTC at startup. 4027
■Lift shift timeout error
9-35-1
A lift operation has been executed, but no sensor has detected it or a sensor has remained detected. 4034
■Multisensor unit version error
99-7-1
A different version of multisensor is installed. This would not occur in an ordinary user environment. 4037
■Linear scale error
99-8-1
No signal is available from the linear encoder when the head is driven. 403E
■Head abnormal temperature rise (head 1 (R), or A model)
99-10-1
Either of the two Di sensors maintained for each printhead chip (color-specific) has been detected at 120oC or higher or -10oC or lower. 403F
■Head abnormal temperature rise (head 2 (L))
99-11-1
Either of the two Di sensors maintained for each printhead chip (color-specific) has been detected at 120oC or higher or -10oC or lower. 4040
■Checksum error
99-12-1
The checksum of a file transmitted on execution of the firmware update is unmatched. 4041
■Flash erase error
99-13-1
Failed to erase flash ROM on execution of the firmware update is unmatched. 4042
■MIT data transfer failure
9-36-1
Failed to write MIT data on its transmission. 4042
■Flash write error
99-14-1
Failed to write flash ROM on execution of the firmware update. 4043
■Firmware update failure error
99-15-1
Failed to allocate a work area on RAM on firmware update. 4044
■EEPROM size error
99-16-1
Size information about the firmware data transmitted on firmware update and the size of actually transmitted data do not match. 4045
■Engine EEPROM write error
99-17-1
An EEPROM read/write failure has been detected in the engine portion of the firmware. 4046
■Recovery part revolutions reaching 50,000 cycles or more
99-18-1
Recovery part operations have reached a predetermined count. 4047
■Supply part count error
99-19-1
Supply part operations have reached a predetermined count. 4048
■Non-discharging nozzles on initial filling
99-20-1
An unallowable number of non-discharging nozzles have been detected at the completion of initial filling. 4049
■Wrong transfer ROM data model
9-37-1
Files for a different model have been transferred on firmware update. 404A
■Non-discharge count error
99-21-1
A non-discharge part operation counter has reached a specified limit. 404B
■Temperature/humidity sensor error
99-22-1
Detection hardware is automatically assumed at fault when a temperature of 0 degree and a relative humidity of 0% are detected, resulting in an error indication.
2-16
Chapter 2 Indexes by Case Error Code (low-order four characters)
404C
Explanation ■Serial number information mismatch
Key 99-23-1
A mismatch has been detected between the serial number information stored in the EEPROM on the main PCB and that stored in the EEPROM on the MTC relay PCB at startup. 404D
■Machine ID information mismatch
99-24-1
A mismatch has been detected between the model ID information stored in the EEPROM on the main PCB and that stored in the EEPROM on the MTC relay PCB at startup. 404F
■EEPROM read error
404F
■Pump revolutions full (clear the counter in service mode after having replaced the HP idle ejection tray)
2-17
Troubleshooting Guide
2. Index of Symptoms and Imaging Failures Category Imaging Failures ··········································································· A Operational Failures ····································································· B Functional Failures ········································································· C Cutting Failures··············································································· D Unusual Noises··············································································· E Application-Dependent ··································································· F
A. Imaging Failures Category
Item
Subitem
Remedial Action (tool)
A
Soiled print side
Chapter 4: Imaging Failures ①
A
Ink dropping
Chapter 4: Imaging Failures ①
A
Soiled reverse side
Chapter 4: Imaging Failures ①
A
Black dots (spur marks)
Chapter 4: Imaging Failures ①
A
White dots (spur marks)
Chapter 4: Imaging Failures ①
A
Roller marks
Chapter 4: Imaging Failures ①/②
A
Peeled ink
Chapter 4: Imaging Failures ①
A
Line, streaks and bands
Chapter 4: Imaging Failures ②
A
Blurred or undersharp images
Chapter 4: Imaging Failures ③
A
Blurred or blotted images
Chapter 4: Imaging Failures ③
A
Shaken or ghost images
Chapter 4: Imaging Failures ③/④
A
Thick or double lines or characters
Chapter 4: Imaging Failures ④/③
A
Defective toning
Chapter 4: Imaging Failures ⑤
A
Color misregistration
Chapter 4: Imaging Failures ⑤
A
Void lines and images
Chapter 4: Imaging Failures ⑥
A
Printing different from settings
Chapter 4: Imaging Failures ⑦
A
No printing
Chapter 4: Imaging Failures ⑧
A
Wrong length
Prioritize length (specify a magnification). Specify a magnification for the present output matter (enter a menu description).
A
Wrinkled paper
Remove the cause of skewing. Clean the cassette pick-up roller.
A
Iridescent metallic luster visible
Bronze symptom (reflected illuminating light colored by diffusion on the print surface)
A A
Ink won’t dry on tracing paper or the
Chapter 4: Imaging Failures ③
like
Change the drying time setting (lengthen).
Scratching (ink peeling)
Chapter 4: Imaging Failures ③ Change the drying time setting (lengthen).
A
Poor halftoning (RIP environment)
Avoid printing in black alone (but print in multiple colors).
A
Paper undertone noticeable
Change paper.
A
Uneven POP board colors noticeable
Properties of the paper. Change the print mode to an upper mode.
2-18
Chapter 2 Indexes by Case
B. Operational Failures Category
Item
Subitem
Remedial Action (tool)
B
PosterArtist won’t launch
Chapter 4: Operational Failures ①
B
The main unit won’t start
Chapter 4: Operational Failures ②
B
Power turns off automatically
Chapter 4: Operational Failures ②
B
Network-connected printer, once
If “Automatic” is selected for the IP address of the printer, assign
visible, out of sight
a fixed IP address to it.
C. Functional Failures Category C
Item
Subitem
Freezing/slow
Remedial Action (tool) Restart the printer.
C
Upgrade the firmware.
C
If Paper have been added, initialize the Paper preferences and update additional Paper from System Settings (user settings will be lost).
C
No printing
Underpowered host PC
C
Check the network environment.
C
Bug in AutoCAD high-speed rendering/Ver.3.00 or later
D. Cutting Failures Category
Item
Subitem
Remedial Action (tool)
D
Wavy cut surface
Chapter 4: Cutting failures without error indications
D
Residual cutting chips on the reference
Chapter 4: Cutting failures without error indications
side D
Normally ended without cutting
Chapter 4: Cutting failures without error indications
D
Line printed at the cutting position, but
Chapter 4: Cutting failures without error indications
without actual cutting D
Line printed at the cutting position on
Chapter 4: Cutting failures without error indications
printing D
Cut automatically
Chapter 4: Cutting failures without error indications
D
Images cut halfway
Chapter 4: Cutting failures without error indications
E. Unusual Noises Category E
Item Carriage drive
Subitem Rasping
After checking the idler pulley, go to 2F26.
E E
Remedial Action (tool) Check the carriage tension unit.
Chattering
E
The tube has hit the exterior to genera unusual noises. Open and close the platen suction path selection valve (normal).
E
Creaky
Soiled carriage rail/Clean dry (never apply oil)/replace the rail cleaner/replace the carriage bearing.
E
Broken head open/close lever Replace the lever.
2-19
Troubleshooting Guide
Category E
Item Head rubbing
Subitem Tizzy
Remedial Action (tool) Check the head height setting.
E
Check for jams.
E
Check the paper type setting. Cutter
Clattering
E
Near the ink tank unit
Chattering
E
Roll spool (opposite to the HP)
E E
Check to see if the fixed teeth are not dented. If the round and fixed teeth are found dented, replace both. Ink is stirred in a timed operation (normal). Gear dropped belt teeth noise Replace the rubber pad in correct position.
E
Paper feed/back feed
LF backup roller sound Replace with a roller-less part.
E
Caterpillar mylar
Mylar sheet out of position Replace the tube unit.
E
Platen suction hole
Whistling
Clean the hole.
F. Application-Dependent Category F
Item AutoCAD
Subitem
Remedial Action (tool)
Defective toning
Chapter 4: Imaging Failures ⑤
F
Void images (printed void in part)
Chapter 4: Imaging Failures ⑥
F
Prenticed in a double or half size
Chapter 4: Imaging Failures ⑦
F
No printing
Chapter 4: Imaging Failures ⑧
F
Cannot install the HDI driver
Chapter 4: Operational Failures ③
F
Cannot print a size longer than
AutoCAD2004 specification
2300 mm with the HDI driver F
Word
No magnified printing
Chapter 4: Imaging Failures ⑦
F
Excel
Narrow white lines in the print
Chapter 4: Imaging Failures ②
Void images (printed void in part)
Chapter 4: Imaging Failures ⑥
Illustrator
Narrow white lines in the print
Chapter 4: Imaging Failures ②
Blurred or undersharp images
Chapter 4: Imaging Failures ③
F
PosterArtist
Won’t launch
Chapter 4: Operational Failures ①
F
WINSTAR CAD
Misregistration in printing on
Reduce the data setting to allow in
manually fed paper
consideration of the application
F F F
specifications/margins. F
Bundled user software CD
The installer does not launch when Chapter 4: Operational Failures ③ the bundled user software CD is mounted.
2-20
Chapter 3 Trouble Database
Chapter 3 Trouble Database
1. Ink tanks Code ( low-order Key
four characters)
1-1-1
1-1-2
1-1-3
1-2-1
1-2-2
1000 1001 1002 1003 1004 1005 1006 1007 1008 1009 100A 100B 100C 1400 1401 1402 1403 1404 1405 1406 1407 1408 1409 140A 140B 140C 1410 1411 1412 1413 1414 1415 1416 1417 1418 1419 141A 141B 141C 2500 2501 2502 2503 2504 2505 2506 2507 2508 2509 250A 250B 250C 2520 2521 2522 2523 2524 2525 2526 2527 2528 2529 252A 252B 252C
Panel display Large LCD
Ink Level: Check
Small LCD 1
Small LCD 2
Ink Lvl: Chk XX
Explanation/Detection sequence Ink tank near-empty (continued use allowed) The remaining volume of ink is diminishing (below the pin check level). (XX: Target color display).
Remedial Action (★: Reference fault isolation procedure or tool)
①Replace the tank (continued usage allowed). ②If the problem persists after the tank has been replaced, the remaining ink detection system is at fault (replace the supply unit or check the bundled wires).
Ink tank is empty. Press OK and replace ink tank.
①Replace the tank. Ink tank empty (continued use ②If the problem persists after the allowed) tank has been replaced, the The ink tank has run out of ink, remaining ink detection system but a certain volume of ink is is at fault (replace the supply reserved in the subtank. (The unit or check the bundled reserved volume of ink is put to wires). use after the remaining ink falls below the pin check level.) Displayed only on models having a subtank.
No ink tank loaded. Check ink tank.
①Mount a tank. Ink tank not installed (continued ②If the problem persists after the use allowed) tank has been replaced, the The ink tank is not installed but a remaining ink detection system sufficient volume of ink is left in is at fault (replace the supply the subtank. unit or check the bundled Displayed only on models having wires). a subtank.
Ink tank is empty. Press OK and replace ink tank.
No Ink Left ↓↓↓ ↓↓↓
Ink tank empty (continued use not ①Replace the tank. allowed) ②If the problem persists after the The ink tank has run out of ink. tank has been replaced, the (The reserved volume of ink is put remaining ink detection system is at fault (replace the supply to use after the remaining ink falls below the pin check level.) unit or check the bundled (In the small LCD, the arrow ↓ wires). points to the color in question.)
No ink tank loaded. Check ink tank.
Ink Tank No Ink Check XX Tank Check Ink Tank
①Remove and then reinstall the Ink tank not installed (continued tank. use not allowed) On a model that is furnished with ②Replace the tank. a subtank, this error is indicated if ③If the problem persists after the the subtank has run out of ink and tank has been replaced, the remaining ink detection system the state of an ink tank not being is at fault (replace the supply installed is detected. unit or check the bundled (XX: Target color display). wires).
3-1
Troubleshooting Guide
Code Key (low-order
four characters)
1-2-3
1-2-4
1-2-5
1-2-5
1-2-5
2540 2541 2542 2543 2544 2545 2546 2547 2548 2549 254A 254B 254C 2560 2561 2562 2563 2564 2565 2566 2567 2568 2569 256A 256B 256C 2570 2571 2572 2573 2574 2575 2576 2577 2578 2579 257A 257B 257C 2580 2581 2582 2583 2584 2585 2586 2587 2588 2589 258A 258B 258C 2590 2591 2592 2593 2594 2595 2596 2597 2598 2599 259A 259B 259C
Panel display Large LCD
Ink tank error. Press OK and replace ink tank.
Ink tank error. Press OK and replace ink tank.
insufficient.
Press OK and replace ink tank.
Ink insufficient. Press OK and replace ink tank.
Remedial Action (★: Reference fault isolation procedure or tool)
Small LCD 1
Small LCD 2
Ink Tank
Ink Tank Error Repl. Ink Tank
Ink tank ID error The ink type is wrong. (XX: Target color display).
①Replace the tank. ②If the problem persists after the tank has been replaced, the remaining ink detection system is at fault (replace the supply unit or check the bundled wires).
Ink Tank Error Repl. Ink Tank
Ink tank EEPROM error There is an error in tank EEPROM. (XX: Target color display).
①Replace the tank. ②If the problem persists after the tank has been replaced, the remaining ink detection system is at fault (replace the supply unit or check the bundled wires).
Ink tank short on ink A suction operation was attempted, but there is not enough ink left in the tank for the operation (iPF8000 series, iPF9000 series).
①Replace the tank. Reference) About 5 mL to 40 mL of ink may have been left in the tank when this warning occurs. ②If the problem persists after the tank has been replaced, the remaining ink detection system is at fault (replace the supply unit or check the bundled wires).
Ink tank short on ink A suction operation was orOnline to attempted, but there is not enough ink left in the tank for the prnt operation. (In the small LCD, the arrow ↓ points to the color in question.)
①Replace the ink. Reference) About 5 mL to 40 mL of ink may have been left in the tank when this warning occurs. ②If the problem persists after the tank has been replaced, the remaining ink detection system is at fault (replace the supply unit or check the bundled wires).
Replace
BK
Ink Tank Replace
BK
Ink insufficient. Press OK and replace ink tank.
Ink
Explanation/Detection sequence
Not Enough Ink ↓↓↓ ↓↓↓
Replace ink tank
Not Enough Ink ↓↓↓ ↓↓↓
Replace ink tank
①Replace the ink. Ink tank short on ink Reference) About 5 mL to 40 A print operation was attempted, mL of ink may have been left in orOnline to but there is not enough ink left in the tank when this warning the tank for the operation. prnt occurs. (In the small LCD, the arrow ↓ ②If the problem persists after the points to the color in question.) tank has been replaced, the remaining ink detection system is at fault (replace the supply unit or check the bundled wires).
3-2
Chapter 3 Trouble Database Code Key (low-order
four characters)
1-2-6
2510 2511 2512 2513 2514 2515 2516 2517 2518 2519 251A 251B 251C
Panel display Large LCD
Ink level is unknown. Check ink level.
Small LCD 1
Small LCD 2
Online Key Press To Print
Ink Lvl
Unknown
Press Online
Press Online to start printing.
Explanation/Detection sequence Remaining ink level unknown (continued use allowed) The level of ink remaining in the tank is detected when the tank cover is closed. Consumption has exceeded the original ink capacity (mismatch detected). Refill ink may have been used. (In the small LCD, the arrow ↓ points to the color in question.)
Remedial Action (★: Reference fault isolation procedure or tool)
Replace the ink tank.
2. Maintenance Cartridges Code Key (low-order
four characters)
1-3-1
1-4-1
1-4-2
1-5-1
1-6-1
1-7-1
1100
2816
2817
2818
2819
281A
Panel display Large LCD
Small LCD 1
Small LCD 2
Prepare for MTCart Full maint cart Soon replacement. Maintenance Maint cartridge Cartridge problem. Replace Cart Replace the maintenance cartridge. Maintenance Maint cartridge Cartridge problem. Replace Cart Replace the maintenance cartridge. No Maint maintenance Cartridge Load cartridge. Cartridge
Check the maintenance cartridge. Maintenance Maint cartridge full. Cartridge Replace Replace Cart the maintenance cartridge. Prepare for MTCart maint cart Full Soon replacement.
Maint Cart Error Replace Cart
Explanation/Detection sequence Maintenance cartridge near-full (continued usage allowed) Near-full has been detected from the dot count and the usage period (drying time). Maintenance cartridge EEPROM error Communication is enabled but the information is corrupted.
Remedial Action (★: Reference fault isolation procedure or tool)
Prepare a maintenance cartridge.
Replace the maintenance cartridge.
Maint Cart Maintenance cartridge ID error Error A maintenance cartridge for another model has been Replace Cart
mounted.
Replace the maintenance cartridge. (The maintenance cartridge was capable of normal communication when the error occurred.)
No Maint Cart Load Cartridge
Maintenance cartridge not found Cannot communicate, or cannot detect a maintenance cartridge.
Remove and reinstall, or replace the maintenance cartridge.
Maint Cart Maintenance cartridge full Maintenance cartridge full is Error Replace
Cart
detected from the dot count and the usage period (drying time).
Replace the maintenance cartridge. Reference) The absorber may appear whitish or weight light, depending on the usage conditions.
Prepare a maintenance Maintenance cartridge near-full cartridge. (continued usage allowed) Near-full has been detected from the dot count and the usage period (drying time).
3-3
Troubleshooting Guide
Code Key (low-order
four characters)
1-8-1
281B
Panel display Large LCD
No Maintenance Cartridge capacity. Replacethe maintenance cartridge.
Small LCD 1
Maint Cartridge Replace Cart
Small LCD 2
Maint Cart
Error Replace Cart
Explanation/Detection sequence The maintenance cartridge before cleaning does not have an enough capacity. Near-full has been detected from the dot count and the usage period (drying time).
Remedial Action (★: Reference fault isolation procedure or tool)
Replace the maintenance cartridge. The maintenance cartridge can be put to reuse after the end of cleaning. Reference) The absorber may appear whitish or weight light, depending on the usage conditions.
The presence of a maintenance cartridge is detected at the following timings: ①Before printing/during printing (twice/second)/at the end of printing/ between pages ②Before a recovery operation/during a recovery operation (twice/second)/before opening of the ink supply valve ③When the cartridge is removed and inserted following the occurrence of an error or warning.
3. Printheads Code Key (low-order
four characters)
Panel display Large LCD
Small LCD 1
2-1-1
1010
Problem with CheckPrintout:LR Printhead L/R Chk printing results
2-1-2
1010
Check printed document.
2-1-3
1012
Problem with CheckPrintout:R Printhead R Chk printing results
2-1-4
1013
Problem with CheckPrintout:L Printhead L Chk printing results
Small LCD 2
Explanation/Detection sequence Head R/L non-discharge warning There are 30 or more nozzles per color that reject non-discharging nozzle backup, with less than100 non-discharging nozzles. Head non-discharge warning There are 30 or more nozzles per color that reject non-discharging nozzle backup, with less than100 non-discharging nozzles. Head R non-discharge warning There are 30 or more nozzles per color that reject non-discharging nozzle backup, with less than100 non-discharging nozzles. Head L non-discharge warning There are 30 or more nozzles per color that reject non-discharging nozzle backup, with less than100 non-discharging nozzles.
Check Printout
3-4
Remedial Action (★: Reference fault isolation procedure or tool)
①Check image quality. (Unless there are problems with the image quality, there is no need to replace the head.) ②Replace the head. ★If the problem persists, go to 2F2F (P4-6). ①Check image quality. (Unless there are problems with the image quality, there is no need to replace the head.) ②Replace the head. ★If the problem persists, go to 2F2F (P4-6). ①Check image quality. (Unless there are problems with the image quality, there is no need to replace the head.) ②Replace the head. ★If the problem persists, go to 2F2F (P4-6). ①Check image quality. (Unless there are problems with the image quality, there is no need to replace the head.) ②Replace the head. ★If the problem persists, go to 2F2F (P4-6).
Chapter 3 Trouble Database Code Key (low-order
four characters)
2-2-1
280C
Panel display Large LCD
Small LCD 1
PHead needs Printhead cleaning. Check Nozzles Press Online to clear error.
2-2-2
280D
Clean right P Printhead (R) Head Check Nozzles Press Online to clear error.
2-2-3
280E
Clean left P Head
Printhead (L) Check Nozzles
Press Online to clear error.
Small LCD 2
Online Key Press To Print
Online Key Press To Print
Online Key Press To Print
2-3-1
2800
No printhead Printhead Please Check Install printhead.
No Printhead Check Printhead
2-3-2
2808
No left printhead
No Left Printhd Chk L Printhead
Install left printhead.
Printhead Left Chk L Printhead
3-5
Explanation/Detection sequence Head non-discharge warning(Printing paused) There are 30 or more nozzles per color that reject non-discharging nozzle backup, with 100 or more non-discharging nozzles, or there are less than 30 nozzles per color that reject non-discharging nozzle backup, with less than 200 or more non-discharging nozzles. Head R non-discharge warning (Printing paused) There are 30 or more nozzles per color that reject non-discharging nozzle backup, with 100 or more non-discharging nozzles, or there are less than 30 nozzles per color that reject non-discharging nozzle backup, with less than 200 or more non-discharging nozzles. Head L non-discharge warning (Printing paused) There are 30 or more nozzles per color that reject non-discharging nozzle backup, with 100 or more non-discharging nozzles, or there are less than 30 nozzles per color that reject non-discharging nozzle backup, with less than 200 or more non-discharging nozzles. Printhead [X] non-existing [X]: Double-head model: The R-head does not exist. Single-head model: The head does not exit. Printhead L non-existing
Remedial Action (★: Reference fault isolation procedure or tool)
①Check image quality. (Unless there are problems with the image quality, there is no need to replace the head.) ②Replace the head. ★If the problem persists, go to 2F2F (P4-6).
①Check image quality. (Unless there are problems with the image quality, there is no need to replace the head.) ②Replace the head. ★If the problem persists, go to 2F2F (P4-6).
①Check image quality. (Unless there are problems with the image quality, there is no need to replace the head.) ②Replace the head. ★If the problem persists, go to 2F2F (P4-6).
①Check the status of the head mounted. ②Mount the long flexible cable and check the status of the cable being locked.
①Check the status of the head mounted. ②Mount the long flexible cable and check the status of the cable being locked.
Troubleshooting Guide
Code Key (low-order
four characters)
2-4-1
2801
Panel display Large LCD
Printhead error
Small LCD 1
Printhead Please Replace
Printhead Error Replace Printhd
2809
2-5-1
2811
2-5-2
2812
2-5-3
2813
2-6-1
2802
2-6-2
280A
2-7-1
2803
2-7-2
280B
Left printhead error Open top cover and replace the left printhead. Left printhead error Open top cover and replace the left printhead. Left printhead error Open top cover and replace the left printhead. Left printhead error Open top cover and replace the left printhead. Left printhead error Open top cover and replace the left printhead.
Printhead Left Replace Printhd
Left Printhd Err Replace Printhd
Printhead Left Replace Printhd
Left printhead error Open top cover and replace the left printhead. Left printhead error Open top cover and replace the left printhead. Left printhead error Open top cover and replace the left printhead.
Remedial Action (★: Reference fault isolation procedure or tool)
Printhead [X] DI correction failure [X]: Double-head model: R head DI correction failure Single-head model: Head DI correction failure Printhead L DI correction failure
Replace the head.
Left Printhd Err Replace Printhd
Incompatible printhead version
Replace with a valid head. (An error has occurred but the head is not damaged by itself, so correct communication has been maintained.)
Printhead Left Replace Printhd
Left Printhd Err Replace Printhd
Incompatible printhead R version
Replace with a valid head. (An error has occurred but the head is not damaged by itself, so correct communication has been maintained.)
Printhead Left Replace Printhd
Left Printhd Err Replace Printhd
Incompatible printhead L version
Replace with a valid head. (An error has occurred but the head is not damaged by itself, so correct communication has been maintained.)
Printhead Left Replace Printhd
Left Printhd Err Replace Printhd
Replace with a valid head. (An error has occurred but the head is not damaged by itself, so correct communication has been maintained.)
Printhead Left Replace Printhd
Left Printhd Err Replace Printhd
An invalid printhead has been mounted in [X]. [X]: Double-head model: Invalid head mounted on the R-side Single-head model: Invalid head mounted Invalid printhead L has been mounted.
Printhead Left Replace Printhd
Left Printhd Err Replace Printhd
Printhead Left Replace Printhd
Left Printhd Err Replace Printhd
Open top cover and replace the printhead. 2-4-2
Small LCD 2
Explanation/Detection sequence
3-6
Replace the head.
Replace with a valid head. (An error has occurred but the head is not damaged by itself, so correct communication has been maintained.)
Printhead [X] EEPROM Replace the head. error [X]: Double-head model: R head EEPROM error Single-head model: Head EEPROM error Printhead L EEPROM Replace the head. error
Chapter 3 Trouble Database Code Key (low-order
Panel display
four characters)
2-8-1
2-8-2
2804
2807
Large LCD
PHeads: wrong pos. Open top cover and check the printhead positions. PHeads: wrong pos. Open top cover and check the printhead positions.
Small LCD 1
Small LCD 2
Explanation/Detection sequence
Remedial Action (★: Reference fault isolation procedure or tool)
Printhead L/R Heads Check Printhead Revrsd Check Printheads
Heads mounted in horizontally opposite positions
Replace with valid heads. (An error has occurred but the head is not damaged by itself, so correct communication has been maintained.) The heads cannot be interchanged horizontally.
Printhead L/R Heads Check Printhead Revrsd Check Printheads
Heads mounted in horizontally opposite positions
Replace with a valid head. (An error has occurred but the head is not damaged by itself, so correct communication has been maintained.) The heads cannot be interchanged horizontally.
4. Paper Handling (Paper mismatch) Code Key (low-order four characters) 3-1-1
3-1-2
-
-
Panel display Large LCD
Small LCD 1
Small LCD 2
Regular printing is selected, but a roll is loaded. Stop: Stop Printing Media Type not compatible with cassette. Check Media Type.
Explanation/Detection sequence
Remedial Action (★: Reference fault isolation procedure or tool)
Paper mismatch (cut sheet) Printing on cut sheet is not Print data having a cut sheet functional with a rewinder in print specification has been use. received with rewinder use being selected.
Media Check Please Cancel
Cas Cannot Feed Please Check
Paper mismatch (cut sheet) Check the cassette pick-up Cassette pickup has been setting/paper type. specified for paper that does not support cassette pickup.
Stop: Stop Printing 3-1-3
-
Regular printing is selected, but a roll is loaded.
Paper mismatch (cut sheet) Print data having a manual feed print specification has been received at the completion of roll paper pickup.
Press OK, remove the roll, and load sheets. 3-1-4
-
Papr Type Mismatch
PaprTyp Mismatch
Check the cassette pick-up setting/paper type.
This is a warning and allows Paper mismatch (type) continued printing. Mismatch following the selection of any of the following menu choices: “Warning Indication” has been selected for “Paper Mismatch Detection.” “ON” has been selected for “Paper Error Skip.” On forced printing following a mismatch resulting from the selection of the following menu option: “Pause” has been selected for “Paper Mismatch Detection.”
3-7
Troubleshooting Guide
Code Key (low-order
four characters)
Panel display Large LCD
Small LCD 1
Small LCD 2
Paper Mismatch
3-1-5
-
3-1-6
-
3-2-1
200E
This paper Paper Size cannot be used. Please Check Check supported paper sizes.
Paper Too Small Press ↑ Key
3-2-2
200E
This paper Paper Size cannot be used. Please Check Check supported paper sizes.
Paper Too Small Press ↑ Key
Papr Size Mismatch
Explanation/Detection sequence
PaprSiz Mismatch
Paper mismatch (both type and size) Mismatch following the selection of any of the following menu choices: “Warning Indication” has been selected for “Paper Mismatch Detection.” “ON” has been selected for “Paper Error Skip.” On forced printing following a mismatch resulting from the selection of the following menu option: “Pause” has been selected for “Paper Mismatch Detection.” Paper mismatch (size) Mismatch following the selection of any of the following menu choices: “Warning Indication” has been selected for “Paper Mismatch Detection.” “ON” has been selected for “Paper Error Skip.” On forced printing following a mismatch resulting from the selection of the following menu option: “Pause” has been selected for “Paper Mismatch Detection.” Too small paper The width and length of paper supported are lower than the supported size (1.5% margin).
Too small paper (roll paper) The width and length of paper supported are lower than the supported size (1.5% margin).
3-8
Remedial Action (★: Reference fault isolation procedure or tool)
This is a warning and allows continued printing.
This is a warning and allows continued printing.
①Check paper conditions (soiling, tear-offs, residual paper chips, residual trimming cuts, folds)/size. ②Has the paper been fed successfully (without slippage under a load or any influence)? ③Has the LF adjustment value set correctly? ④Hasn’t the loaded paper shrunk to below its margin in the particular environment? Go to ★2017/2018(P4-12). ①Check paper conditions (soiling, tear-offs, residual paper chips, residual trimming cuts, folds)/size. ②Has the paper been fed successfully (without slippage under a load or any influence)? ③Has the LF adjustment value set correctly? ④Hasn’t the loaded paper shrunk to below its margin in the particular environment? Go to ★2010 (P4-12).
Chapter 3 Trouble Database Code Key (low-order
Panel display
four characters)
Large LCD
3-2-3
200E
This paper cannot be used. Check supported paper sizes.
3-3-4
200F
3-3-5
200F
3-3-6
200F
3-4-1
201E
Small LCD 1
Explanation/Detection sequence
Small LCD 2
Remedial Action (★: Reference fault isolation procedure or tool)
①Check paper conditions (soiling, tear-offs, residual paper chips, residual trimming cuts, folds)/size. ②Has the paper been fed successfully (without slippage under a load or any Load/Eject: influence)? Change ③Has the LF adjustment value Paper set correctly? ④Hasn’t the loaded paper shrunk to below its margin in the particular environment? Go to ★2010 (P4-12). ①Check paper conditions This paper Paper Size Paper Too Too large paper (soiling, tear-offs, residual cannot be used. Please Small ・The width and length of paper chips, residual Check Check Press ↑ paper supported are higher trimming cuts, folds)/size. than the supported size supported Key ②Has the paper been fed paper sizes. (1.5% margin). successfully (without slippage ・Cannot detect the leading under a load or any edge of paper even when influence)? the paper has been fed by 1300 mm for roll paper and ③Has the LF adjustment value by the size mentioned set correctly? above for cut sheet. ④Hasn’t the loaded paper ・Cannot detect the width of shrunk to below its margin in paper even when the paper the particular environment? is fed by the size Go to ★2010 (P4-12). mentioned above. This paper Paper Too Press Too large paper (roll paper) ①Check paper conditions (soiling, tear-offs, residual cannot be used. Large Online Key ・The width and length of paper chips, residual Check Please and Reload paper supported are higher trimming cuts, folds)/size. than the supported size supported Check ②Has the paper been fed (1.5% margin). paper sizes. successfully (without slippage ・Cannot detect the leading under a load or any edge of paper even when influence)? the paper has been fed by 1300 mm for roll paper and ③Has the LF adjustment value set correctly? by the size mentioned ④Hasn’t the loaded paper above for cut sheet. shrunk to below its margin in ・Cannot detect the width of the particular environment? paper even when the paper Go to ★2010 (P4-12). is fed by the size mentioned above. ①Check paper conditions This paper Too large paper (soiling, tear-offs, residual cannot be used. ・The width and length of paper chips, residual Check paper supported are higher trimming cuts, folds)/size. than the supported size supported ②Has the paper been fed paper sizes. (1.5% margin). successfully (without slippage ・Cannot detect the leading under a load or any edge of paper even when Load/Eject: influence)? Change the paper has been fed by 1300 mm for roll paper and ③Has the LF adjustment value Paper set correctly? by the size mentioned ④Hasn’t the loaded paper above for cut sheet. shrunk to below its margin in ・Cannot detect the width of the particular environment? paper even when the paper Go to ★2010 (P4-12). is fed by the size mentioned above. Media Type not Media Cas Paper mismatch (cut sheet) Check the cassette pick-up Cassette pickup has been setting/paper type. compatible with Check Cannot specified for paper that does cassette. Please Feed not support cassette pickup. Check Media Cancel Please
Type.
Too small paper The width and length of paper supported are lower than the supported size (1.5% margin).
Check
Stop: Stop Printing
3-9
Troubleshooting Guide
Code Key (low-order
Panel display
four characters)
Large LCD
3-5-1
2405
Borderless printng not possible. Lift the release lever and reload the paper.
3-5-2
2405
3-5-3
2405
3-6-1
2406
3-7-1
2E00
3-8-1
2E01
Small LCD 1
Small LCD 2
Explanation/Detection sequence
Invalid paper loading position (borderless printing) The position at which paper is loaded is unfit for borderless printing. Data with a borderless print specification has been received while the left or Online: Print right edge of roll paper was off the center of the borderless print idle ejection port at the completion of roll paper pickup. Borderless Roll Paper Borderless Invalid paper loading position (borderless printing) printng Chk Prtng not possible. Check Not The position at which paper is loaded is unfit for Check roll Width/Spcr Possible borderless printing. position. Data with a borderless print specification has been Stop: Stop received while the left or Printing right edge of roll paper was off the center of the borderless print idle ejection port at the completion of roll paper pickup. Borderless Invalid paper loading position (borderless printing) printng The position at which paper not possible. is loaded is unfit for Check roll width borderless printing. and spacers. Data with a borderless print Online: Print specification has been Load/Eject: received while the left or Change right edge of roll paper was Paper off the center of the borderless print idle ejection port at the completion of roll paper pickup. Borderless Check No Borderless print data not printng Supported Borderless printable (logic) Borderless print data was Paper. w/ not possible. received at the start of This Roll Check paper printing and one or more of size setting. Paper the following requirements are met at the same time: Online: Print ・A feeder slot other than one Load/Eject: for roll paper has been Change specified in the data. Paper ・A paper type that does not support borderless printing has been set on the data. ・Banner printing has been specified on the data at the same time. ・A paper size that does not support borderless printing has been specified in a job for which paper had already been fed. Load Roll Paper mismatch (roll paper) No roll paper have been fed Media when a job with a roll paper specification is received. Roll printing Roll Paper mismatch (roll paper) Roll Paper have not been is selected. Selected Load Roll fed when an internal print job having a roll paper Press specification started (during Load/Eject internal printing). and load a roll.
3-10
Remedial Action (★: Reference fault isolation procedure or tool)
Reload the roll paper. Go to ★2010 (P4-12).
Reload the roll paper. Go to ★2010 (P4-12).
Reload the roll Paper. Go to ★2010 (P4-12).
Reset the driver and RIP.
Load roll paper.
Load roll paper.
Chapter 3 Trouble Database Code Key (low-order
four characters)
3-9-1
2E02
Panel display Large LCD
Sheet printing is selected. Press Load/Eject and load sheets.
Small LCD 1
Paper mismatch (cut sheet) Load cut sheet. No cassette paper has been loaded when data having a cut sheet specification is received. Paper mismatch (cut sheet) No manually fed paper has been fed when a job having a top paper feed specification is received. Paper mismatch (cut sheet) No manually fed paper has been fed when a job having a front paper feed specification is received. Paper mismatch (cut sheet) Not cut sheet have been loaded in cassettes when data having a cassette specification is received. Paper mismatch (size) (roll paper) The width of data and that of the actually loaded paper do not match.
Feed paper manually from the top as instructed by the on-screen guidance.
Paper mismatch (size) (roll paper) The width of data and that of the actually loaded paper do not match.
Check the paper that is actually loaded on the printer and the paper size setting of the driver. Go to ★2010 (P4-12).
2E02
Load Top Tray
3-9-3
2E02
Load Front Tray
3-10-1
2E03
Load Papr in Cas Press Online.
3-11-1
2E08
3-11-2
3-12-1
3-12-2
3-13-1
2E08
Online: Print Stop: Stop Printing Wrong paper size. Check paper size setting in driver.
2E0A
Online: Print Stop: Stop Printing Roll printing is selected, but sheets are loaded.
2E0A
2E0B
Press Load/Eject and remove the sheets. Roll printing is selected, but sheets are loaded. Press OK, remove the sheets, and load a roll. Cassette printing is selected. Press Load/Eject and remove manually loaded sheets.
Small LCD 2
Remedial Action (★: Reference fault isolation procedure or tool)
Sheets Selected Load Sheets
3-9-2
Wrong paper size. Check paper size setting on computer.
Explanation/Detection sequence
PaprSiz Mismatch Prnt:Press Online
Loaded Papr Diff From Spfd Size
Driver: Chk Papr Size Setting
Loaded Papr Diff From Spfd Size
Feed paper manually from the front as instructed by the on-screen guidance. Feed paper as instructed by the on-screen guidance.
Check the paper that is actually loaded on the printer and the paper size setting of the driver. Go to ★2010 (P4-12).
Paper mismatch (roll paper) Check the paper that is actually Data having a roll paper loaded on the paper and the paper feed setting of the driver. specification has been received when manually fed cut sheet had already been loaded.
Sheets Loaded Press ↓ To Eject
Roll Selected Load Roll
Paper mismatch (roll paper) Check the paper that is actually Print data having a roll paper loaded on the paper and the print specification has been paper feed setting of the driver. received at the completion of manual feed paper pickup.
Sheets Loaded Press ↓ To Eject
Cassette Selectd Load Papr in Cas
Paper mismatch (cut sheet) Check the paper that is actually Print data having a cassette loaded on the paper and the print specification has been paper feed setting of the driver. received at the completion of manual feed paper pickup.
3-11
Troubleshooting Guide
Code Key (low-order
four characters)
3-14-1
3-15-1
3-15-2
2E0C
Panel display Large LCD
Small LCD 1
Small LCD 2
Manual printing Tray is selected, but Selected a roll is loaded. Press OK
2E14
Press Load/Eject and remove the roll. Wrong paper size. Check paper size setting on computer.
2E14
Online: Print Stop: Stop Printing Wrong paper size. Check paper size setting in driver.
2E14
3-16-1
2E15
3-16-2
2E15
Wrong paper type. Check paper type setting in driver.
2E15
Paper mismatch (cut sheet) Print data having a manual feed print specification has been received at the completion of roll paper pickup.
Check the paper that is actually loaded on the paper and the paper feed setting of the driver.
Loaded Papr Diff From Spfd Size
Paper mismatch (size or width) The paper size specified for the “Print to meet the paper width” setting of the driver on receiving print data and the width of the roll paper actually fed did not match.
Check the paper that is actually loaded on the printer and the paper size setting of the driver. Go to ★2010 (P4-12).
Driver: Chk Papr Size Setting
Loaded Papr Diff From Spfd Size
Paper mismatch (size or width) The paper size specified for the “Print to meet the paper width” setting of the driver on receiving print data and the width of the roll paper actually fed did not match.
Check the paper that is actually loaded on the printer and the paper size setting of the driver. Go to ★2010 (P4-12).
Paper mismatch (size or width) The paper size specified for the “Print to meet the paper width” setting of the driver on receiving print data and the width of the roll paper actually fed did not match. Paper mismatch (type) The second and subsequent sheets of paper have been fed as a paper type different from the first sheet when LF adjustment was made with cut sheet. Paper mismatch (type) Following the transmission of data in the GARO format, all of the following conditions have been met at the start of printing: ・The paper type that has been set in the job and the type of actually fed paper do not match. ・“Stop” has been selected for “Paper Mismatch Detection.” Paper mismatch (type) Following the transmission of data in the GARO format, all of the following conditions have been met at the start of printing: ・The paper type that has been set in the job and the type of actually fed paper do not match. ・“Stop” has been selected for “Paper Mismatch Detection.”
Check the paper that is actually loaded on the printer and the paper size setting of the driver. Go to ★2010 (P4-12).
Driver: Chk Papr Type Setting
Online: Print Stop: Stop Printing
3-16-3
Remedial Action (★: Reference fault isolation procedure or tool)
PaprSiz Mismatch Prnt:Press Online
Online: Print Stop: Stop Printing 3-15-3
Explanation/Detection sequence
PaprTyp Mismatch Prnt:Press Online
Chk Paper Type Press Online
3-12
Equalize the paper types for the first and second sheets with each other in adjustment printing.
Check the paper that is actually loaded on the printer and the driver paper type setting.
Check the paper that is actually loaded on the printer and the driver paper type setting.
Chapter 3 Trouble Database Code Key (low-order
four characters)
3-16-4
2E15
3-16-5
2E15
3-16-6
2E15
3-16-7
2E15
3-17-1
2E16
Panel display Large LCD
Small LCD 1
Small LCD 2
Wrong paper type.
Paper mismatch (type) (on adjustment) The second and subsequent sheets of paper have been Stop: Stop fed as a paper type different Printing from the first sheet when LF Load/Eject: adjustment was made with Change cut sheet. Paper Wrong paper Loaded Switch Paper mismatch (type) (on type. Paper Paper adjustment) Check In Cassette The second and subsequent sheets of paper have been Replace paper Type in cassette. fed as a paper type different from the first sheet when LF adjustment was made from a cassette. Wrong paper Loaded Press ↓ Paper mismatch (type) (on type. Paper Key adjustment) Lift the release Check and Reload The second and subsequent sheets of paper have been lever and reload Type the paper. fed as a paper type different from the first sheet when LF adjustment was made with Stop: Stop Printing cut sheet. Wrong paper Paper Feed Press ↓ Paper mismatch (type) A paper type that cannot be feed Slot Key SpcfdPapr and Reload fed from the specified feeder slot for this slot has been specified. NotFit paper type.
Press Load/Eject and reload the paper. Wrong paper type. Check paper type setting on computer. Online: Print Stop: Stop Printing
3-17-2
2E16
Explanation/Detection sequence
Wrong paper type and size. Check paper type and size setting in driver. Online: Print Stop: Stop Printing
Paper Mismatch Prnt:Press Online
Check Paper Press Online
Paper mismatch (type) The data type defined in the data and the type of actually loaded paper do not match. Following the transmission of data in the GARO format, all of the following conditions have been met at the start of printing: ・The paper type that has been set in the job and the type of actually fed paper do not match. ・“Stop” has been selected for “Paper Mismatch Detection.” Paper mismatch (type or size) The paper type/size defined in the paper and those of actually loaded paper do not match. Following the transmission of data in the GARO format, all of the following conditions have been met at the start of printing: ・The paper type that has been set in the job and the type and size of actually fed paper do not match. ・“Stop” has been selected for “Paper Mismatch Detection.”
3-13
Remedial Action (★: Reference fault isolation procedure or tool)
Equalize the paper types for the first and second sheets with each other in adjustment printing.
Equalize the paper types for the first and second sheets with each other in adjustment printing.
Equalize the paper types for the first and second sheets with each other in adjustment printing.
Check the feeder slot/cassette pick-up setting.
Check the paper that is actually loaded on the printer and the driver paper type setting.
Check the paper actually loaded on the printer and the driver settings of the paper type and size.
Troubleshooting Guide
Code Key (low-order
four characters)
3-17-3
3-17-4
3-17-5
3-18-1
2E1F
2E1F
2E1F
2E22
Panel display Large LCD
Small LCD 1
Cannot print as specified. Press Load/Eject and replace paper with A2/16.6"x23.4" (vertical) or larger Cannot print as specified. Press Load/Eject and replace paper with A2/16.6"x23.4" (vertical) or larger Cannot print as specified. Lift the release lever and replace paper with A4/LTR (vertical) or larger Media Type not compatible with cassette. Check Media Type.
Small LCD 2
Paper Mismatch ReplcPap: Press↓
Remedial Action
Explanation/Detection sequence
(★: Reference fault isolation procedure or tool)
Paper mismatch (size) The second and subsequent sheets of paper have been fed as a paper size different from the first sheet when adjustment was made with cut sheet. [XXX x YYY]: Required minimum size
Check the paper that is actually loaded on the printer and the paper size setting of the driver. Go to ★2010 (P4-12).
Paper mismatch (size) The paper size setting in effect at the start of an internal print session has fallen below the minimum size specified for that internal print session. [XXX x YYY]: Required minimum size
Check the paper that is actually loaded on the printer and the paper size setting of the driver. Go to ★2010 (P4-12).
Need A3 Vertical or Larger
Press ↓ Paper mismatch (size) The paper size setting in Key and Reload effect at the start of an
Media Check Please Cancel
Cas Cannot Feed Please Check
internal print session has fallen below the minimum size specified for that internal print session. [XXX]: Required minimum size
Check the paper that is actually loaded on the printer and the paper size setting of the driver. Go to ★2010 (P4-12).
Paper mismatch (cut sheet) Check the cassette pick-up Cassette pickup has been setting/paper type. specified for paper that does not support cassette pickup.
Stop: Stop Printing
5. Paper Handling (Size detection failure) Code (low-order Key four characters)
3-19-1
-
3-20-1
200A
3-20-2
200A
3-21-1
200B
Panel display Large LCD
Small LCD 1
Small LCD 2
Paper Pos Wrong Paper size not detected. Press Load/Eject and reload the paper. Paper size not Paper detected. Please Reload paper. Reload Paper size not Paper detected. Please Reload paper. Reload
Size Undetected Press ↑ Key Size Undetected Press ↑ Key
Explanation/Detection sequence
Remedial Action (★: Reference fault isolation procedure or tool)
Invalid paper loading position Paper is invalidly positioned on the platen. Paper size detection failure Cannot detect the paper width (poorly positioned paper).
Go to ★2010 (P4-12).
Paper size detection failure Cannot detect the paper width (poorly positioned paper).
Go to ★2010 (P4-12).
Paper size detection failure Paper is invalidly positioned on the platen.
Go to ★2010 (P4-12).
3-14
Go to ★2010 (P4-12).
Chapter 3 Trouble Database Panel display
Code
Key (low-order 3-22-1
four characters)
Large LCD
200C
Paper size not detected.
3-22-2
200C
3-22-3
200C
3-23-1
200D
Press Load/Eject and reload the paper. Paper size not detected. Lift the release lever and reload the paper. Paper size not detected. Lift the release lever and reload the paper. Paper size not detected. Press Load/Eject and reload the paper.
3-23-2
3-24-1
3-24-2
200D
2017
2017
Leading edge detection error.
Small LCD 1
Small LCD 2
Paper size detection failure Cannot detect the leading edge of the paper. The leading edge of paper has been located by coarse detection but not by a second round of fine detection (up to 300 mm) (semi-transparent paper). Paper Size Paper size detection failure Please Undetected Cannot detect the leading edge of the Reload Press ↑ paper. The leading edge of paper has been Key located by coarse detection but not by a second round of fine detection (up to 300 mm) (semi-transparent paper). Papr Size Press Paper size detection failure Cannot detect the size of roll paper Undetected Online loaded. Key The leading edge of paper has been and located by coarse detection but not by a Reload second round of fine detection (up to 300 mm) (semi-transparent paper). Paper size detection failure Cannot detect the trailing edge of the paper. ・Cannot detect the trailing edge of the cut sheet loaded after they have been fed 50 mm. ・Cannot locate the trailing edge of the paper that has been found by coarse detection. Paper Size Paper size detection failure Please Undetected Cannot detect the trailing edge of the Reload Press ↑ paper. ・Cannot detect the trailing edge of the cut Key sheet loaded after they have been fed 50 mm. ・Cannot locate the trailing edge of the paper that has been found by coarse detection.
Lift the release lever and align leading edge with orange line. Paper size not Paper detected. Please Lift the Reload release lever and reload the paper.
2017
Paper size not detected.
Paper size not Papr Size detected. Undetected Lift the release lever and reload the paper.
Remedial Action (★: Reference fault isolation procedure or tool)
Go to ★2010 (P4-12).
Go to ★2010 (P4-12).
Go to ★2010 (P4-12).
①Check to see if roll paper are not loaded on a cut sheet model. ②Load cut sheet. Go to ★2010 (P4-12).
①Check to see if roll paper are not loaded on a cut sheet model. ②Load cut sheet. Go to ★2010 (P4-12).
Go to ★2010 (P4-12). Paper (right) side detection error Size Undetected ①Multisensor error on light quantity adjustment Press ↑ ②The read reference paper edge is 5 mm Key
Press Load/Eject and reload the paper. 3-24-3
Explanation/Detection sequence
Press Online Key and Reload
or more apart from its theoretical position. ③Cannot locate the edge of reference paper. Go to ★2010 (P4-12). Paper (right) side detection error ①Multisensor error on light quantity adjustment ②The read reference paper edge is 5 mm or more apart from its theoretical position. ③Cannot locate the edge of reference paper. Paper (right) side detection error Go to ★2010 (P4-12). ①Multisensor error on light quantity adjustment ②The read reference paper edge is 5 mm or more apart from its theoretical position. ③Cannot locate the edge of reference paper.
3-15
Troubleshooting Guide
Panel display
Code
Key (low-order
four characters)
3-25-1
2018
3-25-2
2018
3-25-3
2018
Small LCD 1
Large LCD
Paper size not Papr Size detected. Undetected Lift the release lever and reload the paper. Paper size not detected. Press Load/Eject and reload the paper. Paper size not Paper detected. Please Lift the Reload release lever and reload the paper.
Explanation/Detection sequence
Small LCD 2
Press Online Key and Reload
Size Undetected Press ↑ Key
Remedial Action (★: Reference fault isolation procedure or tool)
Paper (left) side detection error The non-reference edge of paper has been located by coarse detection but not by a second round of fine detection.
Go to ★2010 (P4-12).
Paper (left) side detection error The non-reference edge of paper has been located by coarse detection but not by a second round of fine detection.
Go to ★2010 (P4-12).
Paper (left) side detection error The non-reference edge of paper has been located by coarse detection but not by a second round of fine detection.
Go to ★2010 (P4-12).
6. Paper Handling (Skewing) Code (low-order Key four characters)
3-26-1
3-26-2
2010
2010
3-26-3
2010
3-26-4
2010
Panel display Large LCD
Paper loaded askew. Press Load/Eject and reload the paper. Paper loaded askew. Lift the release lever. Paper loaded askew. Lift the release lever.
Small LCD 1
Small LCD 2
Paper Askew Paper Skew Please Press ↑ Reload Key
Paper Loaded Crooked
Explanation/Detection sequence
Remedial Action (★: Reference fault isolation procedure or tool)
①Reload the paper. Skew (skewed right) (The nip needs to be released by Go to ★2010 (P4-12). operating the release lever) Paper is determined skewed as its edge is read by the multisensor.
Press Online Skew (skewed right) (The nip needs to be released by Key and Reload operating the release lever)
Paper is determined skewed as its edge is read by the multisensor. Paper Press Online Skew (roll paper) Loaded Key (The nip needs to be released by Crooked and Reload operating the release lever) Paper is determined skewed as its edge is read by the multisensor. Paper loaded Remove Skew askew. paper (The error is cleared as the paper is removed.) Paper is determined skewed as its edge is read by the multisensor.
①Reload the paper. Go to ★2010 (P4-12).
①Reload the paper. Go to ★2010 (P4-12).
①Reload the paper. Go to ★2010 (P4-12).
7. Paper Handling (Feeding Problems/Jams) Code (low-order Key four characters)
3-27-1
2016
Panel display Large LCD
Small LCD 1
Small LCD 2
No sheets.
Explanation/Detection sequence
Remedial Action (★: Reference fault isolation procedure or tool)
①Reload the paper. Paper loosening out of ★Go to 2E27(P4-14). position while printing The trailing edge of paper has been detected at least 20 mm shorter than the length of cut forms detected.
Press Load/Eject and reload the paper.
3-16
Chapter 3 Trouble Database Panel display
Code
Key (low-order
four characters)
Large LCD
Small LCD 1
2016
No sheets.
3-27-3
2016
Lift the release lever and reload the sheets. Paper jam. Paper Jam Press ↑ Key Press Load/Eject and reload the paper.
3-27-4
2016
3-27-2
3-27-5
2016
3-28-1
2E18
3-29-1
2E19
3-30-1
2E1A
3-31-1
2E1C
3-32-1
2E1D
3-33-1
2E25
Cannot feed paper
Sheets Please Load
Paper Jam Press ↑ Key
Lift the release lever and reload paper. Cannot feed paper.
Small LCD 2
Sheet Not Loaded
Paper loosening out of position while printing The trailing edge of paper has been detected at least 20 mm shorter than the length of cut forms detected. Jam while picking up, ejecting or printing on paper (A sequence of removing jams with the pinch roller released is required) Virtually all recovery errors that could occur in connection with paper pickup are handled. Paper Eject Err Paper loosening out of Remove Paper position while printing The trailing edge of paper has been detected at least 20 mm shorter than the length of cut forms detected. Paper loosening out of position while printing The trailing edge of paper has been detected at least 20 mm shorter than the length of cut forms detected.
Press Load/Eject and reload the paper. Cannot load. Remove paper Cannot Feed Press ↑ Key Press Load/Eject and reload the paper. Cannot load. Remove paper Cannot Feed Press ↑ Key Press Load/Eject and reload the paper. Cannot load. Remove paper Cannot Feed Press ↑ Key Press Load/Eject and reload the paper. Paper jam. Paper Jam Press ↑ Key Press Load/Eject and reload the paper. Cannot load.
Explanation/Detection sequence
①Reload the paper. ★Go to 2E27(P4-14).
①Open and close the release lever to reload the paper. ②Remove the paper once and then refeed it. ★Go to 2E27(P4-14). ①Reload the paper. ★Go to 2E27(P4-14).
①Reload the paper. ★Go to 2E27(P4-14).
Paper not fed as far as the platen
★Go to 2E27(P4-14).
Feeding error LF out of synchronization for cut sheet
①Refeed the paper. ②★Go to 2E27(P4-14).
Feeding error LF out of synchronization for cut sheet
①Refeed the paper. ②★Go to 2E27(P4-14).
Jam while ejecting paper (A sequence of removing jams with the pinch roller released is required) A jam has been detected while ejecting paper.
①Open and close the release lever to reload the paper. ②Remove the paper once and then refeed it. ★Go to 2E27(P4-14). ①Refeed the paper. ★Go to 2E27(P4-14).
Remove paper Cannot Feed Feeding error Press ↑ Key LF out of synchronization for
Press Load/Eject and reload the paper. Cannot detect Can't papr DetectPapr
Remedial Action (★: Reference fault isolation procedure or tool)
cut sheet
Remove Paper Jam while picking up, ejecting ★Go to 2E25 (P4-15). Press Online or printing on paper (JAM2)
Remove paper and press Load/Eject.
3-17
Troubleshooting Guide
Panel display
Code
Key (low-order
four characters)
3-33-2
2E25
3-34-1
2E27
3-34-2
2E27
Large LCD
Small LCD 1
Cannot feed paper.
Small LCD 2
Remove paper Press Online
Remove paper and press Load/Eject. Cannot load. Remove paper Cannot Feed Press ↑ Key Press Load/Eject and reload the paper. Paper jam. Paper Jam Press ↑ Key Press Load/Eject and reload the paper.
Explanation/Detection sequence
Remedial Action (★: Reference fault isolation procedure or tool)
Jam while picking up, ejecting ★Go to 2E25 (P4-15). or printing on paper (JAM2)
Feeding error (nip release ★Go to 2E27(P4-14). required) LF out of synchronization (LF motor won’t rotate) has been detected. Jam while picking up, ejecting ①Open and close the release lever to reload or printing on paper the paper. (A sequence of removing ②Remove the paper jams with the pinch roller once and then refeed released is required)(JAM1) it. Virtually all recovery errors that could occur in connection ★Go to 2E27(P4-14). with paper pickup are handled.
8. Paper Handling (Insufficient or No Paper/Others) Code (low-order Key four characters)
3-35-1
2E09
Panel display Large LCD
Small LCD 1
Small LCD 2
Insufficient paper for job Online: Print Stop: Stop Printing
3-35-2
2E09
Insufficient paper for job Online: Print Stop: Stop Printing Load/Eject: Change Paper
3-36-1
2E1B
Roll Paper Paper Please Level Low Replace Replace Paper
The roll is empty. Load/Eject: Change Paper
3-36-2
2E1B
The roll is empty. Lift the release lever and replace the roll.
Explanation/Detection sequence
Roll Paper Paper Not Please Loaded Replace Press ↑ Key
Short on roll paper (with a paper take-up unit in use) All of the following conditions have been met at the start of printing: ・“ON” has been selected for “Remaining Roll Paper Detection.” ・Among the paper size settings coded in the print data, the paper length exceeds the remaining length of roll paper. ・A paper take-up unit is used. Short on roll paper All of the following conditions have been met at the start of printing: ・“ON” has been selected for “Remaining Roll Paper Detection.” ・Among the paper size settings coded in the print data, the paper length exceeds the remaining length of roll paper. No roll paper available (trailing edge of roll paper detected) ・Paper out has been detected by paper sensor R in a roll paper operation. ・LF out of synchronization on roll paper No roll paper available (trailing edge of roll paper detected) ・Paper out has been detected by paper sensor R in a roll paper operation. ・LF out of synchronization on roll paper
3-18
Remedial Action (★: Reference fault isolation procedure or tool)
Replace the roll paper.
Replace the roll paper.
①Replace the roll paper ・Check paper sensor R (IO mode). ②Is the paper fed successfully (under a negative load or any other influence)? ①Replace the roll paper. ②Check paper sensor R (IO mode). ③Is the paper fed successfully (under a negative load or any other influence)?
Chapter 3 Trouble Database Panel display
Code
Key (low-order
four characters)
3-37-1
291A
3-38-1
2E24
3-39-1
2F2D
3-40-1
2E0E
3-41-1
2E17
3-42-1
2918
Large LCD
Roll sensor cannot detect.
Small LCD 1
Power On Again
Turn on printer again. Roll feed unit err Power On Again Turn off printer and check roll feed unit Cassette not Power On working. Again Turn off printer, wait, then turn on again. No Roll Feed Roll P Unit Unit. Please Check Turn printer off and install roll feed unit. No cassette Cassette detected. Undetected Check the cassette. Power On Again
Remedial Action
Explanation/Detection sequence
Small LCD 2
(★: Reference fault isolation procedure or tool)
Roll Sensor Roll sensor detection failure Detection Could not detect the roll unit. Error Roll Feed Unit Error
①Check the roll unit, and remove, install or replace the roll unit. ②Check IO mode (roll unit detection). Faulty roll paper unit Check the roll cam sensor (IO Failed to detect the cam in the mode). roll unit while no paper was loaded.
Cassette Motion Error
Cassette operation disabled A PWM duty of 100% has lasted for 200 msec in a cassette operation.
①Check the cassette motor and the drive circuit. ②Check the cassette encoder sensor.
Power On Again
Roll paper unit not installed The unit has received print data having a roll paper print specification when it had started without a roll unit being connected to it. Cassette not installed
①Check the roll unit, and remove, install or replace the roll unit. ②Check IO mode (roll unit detection).
Check Cassette Press Online Cassette Sensor Detection Error
Cassette detection sensor detection failure (cassette presence/absence sensor) No cassette has been detected during cassette pickup.
①Check to see if the cassette is properly loaded by itself. ②Check and replace sensor (IO mode). ①Check to see if the cassette is properly loaded by itself. ②Check and replace sensor (IO mode).
9. Paper Take-up Unit Code (low-order Key four characters)
Panel display Large LCD
3-43-1
-
Turn on the media take-up unit.
3-43-2
-
Media take-up unit ready. Online: Print Stop: Stop Printing
3-44-1
2920
Rewinding error. Check the paper. Press Online to clear error.
Small LCD 1
Small LCD 2
Explanation/Detection sequence The paper take-up unit is not switched on. Printing has started with the paper take-up unit setting of “Use” and with the rewinder switched off. Job received in Rewind mode, with the panel setting of “Do not use” Rewinder use has been set to “Do not use” at the start of printing when the rewinder is active. Cannot take up paper An error check has been made on paper after the paper had been fed 1850 mm, but the Paper take-up unit was not driven at all in that interval (up to about 3700 mm (when run imPapertely after the start of detection)).
3-19
Action (★: Reference fault isolation procedure or tool)
Switch on the rewinder. *A fix for a rewinder that is manufactured by a third party and that is not connected to the main unit. ①Press the [Online] button to set the rewinder use setting to force “Use” and print. ②Press the [Stop] key to cancel printing. ①Check to see if the rewinder is switched on with the lock lever down. ②Check the connection between the main unit and the paper take-up unit. ③Check to see if the wait roller is properly set. ④Check to see if the paper take-up paper detection sensor is shielded by paper when it is presented. ⑤Faulty paper take-up paper detection sensor ⑥Faulty Paper take-up motor
Troubleshooting Guide
Panel display
Code
Key (low-order
four characters)
3-45-1
Small LCD 1
Large LCD
Small LCD 2
Rewinding error. Check for jam at indicated position. Press Online to clear error.
2921
Explanation/Detection sequence Continued rewinding error The paper take-up unit has continued rewinding for 10 seconds, with the rewinding sensor turned on, at printer power-on and at the start of printing.
Action (★: Reference fault isolation procedure or tool)
①Check to see if any obstacle is placed at the paper take-up paper detection sensor position. ②Faulty paper take-up paper detection sensor ③Faulty take-up button ④Faulty paper take-up motor
10. Cutter Code (low-order Key four characters)
3-46-1
2015
Panel display Small LCD 1
Large LCD
Cannot cut paper. Press Load/Eject and reload the paper.
Small LCD 2
Remedial Action
Explanation/Detection sequence
(★: Reference fault isolation procedure or tool)
Cutting failure/jam detected due to a cutting failure An idle cutter unit or a cutter blade that is too blunted to cut sheet has been detected by the paper leading edge detection sequence. Press Cutting failure/jam detected due to a ↑ Key cutting failure An idle cutter unit or a cutter blade that to Release is too blunted to cut sheet has been Paper detected by the paper leading edge detection sequence. Press Cutter shift timeout ↑ Key The cutter failed to reach the home to position in time during a cutting Release operation.
3-46-2
2015
Cannot cut paper. Lift the release lever and reload the paper.
Cutting Error Please Cut Papr
3-47-1
2F24
Cannot cut paper. Lift the release lever and reload the paper.
Cutting Error Please Cut Papr Paper
Go to ★2015 (P4-18).
Go to ★2015 (P4-18). Go to ★2F24(P4-19).
Go to ★2015 (P4-18). Go to ★2F24(P4-19).
11. Multisensor Code (low-order Key four characters)
4-1-1
4-2-1
2F32
2F35
Panel display Large LCD
Small LCD 1
Multi-sensor Power On error Again
Small LCD 2
Multi-sensor Faulty multisensor Outside light entered during Err
Turn off printer, wait a while, then turn it on again. Calibration Calibration Press OK multi-sensor to cancel There is a problem err with the multi-sensor. Press OK to cancel calibration.
Explanation/Detection sequence
multisensor light quantity adjustment.
Remedial Action (★: Reference fault isolation procedure or tool)
①Retry the adjustment with the effect of outside light, such as that of the sinking sun, being removed. ②Check the position at which the multisensor is installed. ③Replace the multisensor.
Faulty multisensor (on ①Check the parts counter in calibration) service mode and replace the A failure to calibrate has been multisensor unit. detected from the parts counter. ②Initialize the counter for the replacement unit mounted. (It is recommended to estimate the usage status of other units nearing the end of their service life and replace them as needed.)
3-20
Chapter 3 Trouble Database
12. HDD Panel display
Code (low-order Key four characters)
Small LCD 1
Large LCD
5-1-1
2901
Mail box nearly full. Delete unwanted data
5-2-1
2902
5-3-1
2905
5-4-1
2906
Mail box full. Now printing without saving data. Mail box full. Delete unwanted data on your computer to resume printing. Press Stop to cancel printing. Mail box full. Delete unwanted data
5-4-2
2906
5-5-1
2908
Mail box full. Cannot save. Delete unwanted data on your computer to resume printing. Press Stop to cancel printing. Hard disk error.
5-6-1
2909
Press OK to reformat File read error.
Explanation/Detection sequence
Small LCD 2
Remedial Action (★: Reference fault isolation procedure or tool)
The available size of the Reorganize data. permanent area of the hard disk space has fallen to less than 1 GB. Reorganize data. The hard disk has run out of free space, disabling copy printing or error recovery. A job save has been executed Reorganize data. when the available size of the permanent area of the hard disk space was lost. Cancel the job. One hundred jobs are already Reorganize data. saved in the permanent area of the hard disk space. A job save is executed when Reorganize data. 32 jobs are already saved in the permanent area of the hard disk space. Cancel the job. HDD format error HDD file error
Turn off printer, wait a while, and turn it on again. Invalid files will be deleted.
①Format as instructed by the on-panel message. ②Replace the HDD. Restart the printer. (The file in error is deleted, but the printer will recover normally when it Restart the printer.)
13. Operation Displays Code (low-order Key four characters)
6-1-1
-
6-1-2
-
6-2-1
2E0F
Panel display Large LCD
End of paper feed. Cannot feed paper more.
Small LCD 1
Small LCD 2
Explanation/Detection sequence
Feed Limit..
Forced feed limit Paper being manually fed in the return direction (back-feeding) has reached the pinch roller position (normal operation). Close Ink Tank Ink tank cover open while printing Cover On a model having a subtank, the ink tank cover opened while printing (printing is allowed to continue). Top cover is Top Cover Top Cover The top cover is abnormally open. Please Open open.
Turn off printer, wait a while, and turn it on again.
Close
Close Top Cover
3-21
Remedial Action (★: Reference fault isolation procedure or tool)
The message clears automatically 2 seconds later. Check the PE sensor (IO mode). The message clears when the ink tank cover is closed. Check the sensor (IO mode).
Check the cover. Check the sensor (IO mode).
Troubleshooting Guide
Panel display
Code
Key (low-order
four characters)
6-3-1
2E10
6-4-1
2E11
6-5-1
2E12
6-6-1
2F38
Large LCD
Small LCD 1
Ink tank cover Ink Tank is open. Cover Close Turn off Please printer, wait a while, and turn it on again.
Rel lever is in wrong position. Turn off printer, wait, then turn on again. Top cover is Ink Tank open. Cover Close Turn off Please printer, wait a while, and turn it on again.
Tank Cover Open Close Please
(★: Reference fault isolation procedure or tool)
Close the ink tank cover. Ink tank cover error open Check the sensor (IO mode). (continued use allowed) The ink tank cover opened while performing any operation, such as printing and suction.
Carriage cover open error A carriage cover open has been detected. Faulty release lever The state of the release lever up (released) has been detected.
Tank Cover Open Close Please
Remedial Action
Explanation/Detection sequence
Small LCD 2
The top cover is abnormally open.
Close the carriage cover. Check the sensor (IO mode). Depress the release lever. Check the sensor.
Check the cover. Check the sensor (IO mode).
14. Parts Counters Code (low-order Key four characters)
Panel display Large LCD
Small LCD 1
Small LCD 2
Explanation/Detection sequence
7-1-1
-
Prepare for parts replacement. Call for service.
Consumables Low
Durable parts nearing their replacement time Any of the parts counters has reached warning level 1.
7-1-2
-
Repl Consumables
Durable parts past their replacement time Any of the parts counters has reached warning level 2.
7-1-3
-
Parts replacement time has passed. Call for service. Prepare for parts replacement. Call for service.
Consumables Low
Part counter warning level 1 Any of the parts counters has reached warning level 1.
7-1-4
-
Repl Consumables
Part counter warning level 2 Any of the parts counters has reached warning level 2.
7-2-1
1101
Parts replacement time has passed. Call for service. Replace part soon.
Mist Full Soon
Mist count near-full Waste ink near-full has been detected from the dot count.
3-22
Remedial Action (★: Reference fault isolation procedure or tool)
Check the parts counter and prepare the target unit or Refresh Service Kit. Initialize the parts counter for the target unit after the replacement. Check the parts counter and replace the target unit or Refresh Service Kit. Initialize the parts counter for the target unit after the replacement. Check the parts counter and prepare the target unit or Refresh Service Kit. Initialize the parts counter for the target unit after the replacement. Check the parts counter and replace the target unit or Refresh Service Kit. Initialize the parts counter for the target unit after the replacement. Check the parts counter and replace the target unit or Refresh Service Kit. Initialize the parts counter for the target unit after the replacement.
Chapter 3 Trouble Database
15. Adjustment Errors Code (low-order Key four characters)
7-3-1
260F
Panel display Large LCD
Gap error. Turn off printer.
7-4-1
7-5-1
2820
2821
Cannot adjust printhead. Press Online to clear the error and readjust printhead. Cannot adjust band. Press Online to clear the error and readjust the band.
7-6-1
7-7-1
7-8-1
2822
2824
2F33
Cannot adjust eccentric. Press Online to clear the error. Cannot adjust optic axis. Press Online to clear the error. Use another paper. Press Online to clear the error.
Small LCD 1
Small LCD 2
Power On Gap Error Again
Online Key and recalibrate
Printhd Adj Err Please Readjust
Online Key and recalibrate
Band Adj Error Please Readjust
Explanation/Detection sequence Gap reference plane error (which does not occur when in User mode) Request to replace an abnormal reference plane sheet. Head registration unadjustable The adjustment value has gone out of bounds during automatic head adjustment.
Check the multisensor reference plate (for soiling and faulty mounting). Go to Flow 1 in ★2010 (P4-12).
LF unadjustable A detected value has gone out of bounds while performing automatic band adjustment.
①Adjustment is not possible with transparent/semi-transparent paper. Replace with paper having of similar substrate and perform automatic band adjustment or manual adjustment. ②Make detailed band adjustment (automatic). ③Check the nozzle check patter and, if it is found in error, go to ★ 2F2F (P4-6). If the nozzle check pattern is found normal, check ④ below and go to Flow 1 in ★2010 (P4-12). ④Initialize the system settings/paper preferences and then add additional paper and perform automatic band adjustment (detailed). If the paper preferences are initialized, all the paper setting would be reset to their factory defaults. ①Check the paper type: Replace with photo glossy paper (UF120). ②Check the paper for soiling, breakage and other defects. Having run LF tuning, update the additional paper.
OnlineKey Eccent Adj : Press Error To Clear Error
Eccentricity uncorrectable (which does not occur when in User mode) A detected value has gone out of bounds while making adjustment.
OnlineKey Optic Axis : Press Adj To Clear Error Error
Optical axis unadjustable (which does not occur when in User mode) An adjustment pattern has not been printed. The optical axis deviates from the correct position by ±3 mm or more. Unadjustable because of transparent paper Paper are unidentifiable on automatic adjustment (transparent/semi-transparent paper).
Paper Type Please Change
Can't Adj Paper Chg Paper Type
Remedial Action (★: Reference fault isolation procedure or tool)
3-23
Check the nozzle check pattern and, if it is found in error, go to ★ 2F2F (P4-6). If the nozzle check pattern is found normal, go to Flow 1 in ★2010 (P4-12).
Check the paper (paper type check). Run a nozzle check and, if a fault is detected, go to ★2F2F (P4-6). If no fault is detected, go to Flow 1 in ★2010 (P4-12). Change to appropriate paper.
Troubleshooting Guide
Key
Code (low-order four characters)
7-9-1
2F34
Panel display Large LCD
Cannot calibrate. Press OK and try calibration again.
Small LCD 1
Small LCD 2
Press OK Calibration and Err recalibrate Recalibrate
Explanation/Detection sequence Color calibration error The adjustment value has gone out of bounds during calibration.
Remedial Action (★: Reference fault isolation procedure or tool)
①Check to see if the loaded paper permit calibration. ②Check calibrated printed matter for soiling and other defects. ③If the nozzle pattern is found in error, go to ★2F2F (P4-6).
16. GARO Errors Code (low-order Key four characters)
Panel display Large LCD
Small LCD 1
8-1-1
1030
GARO W1221
GARO W1221
8-2-1
1031
GARO W1222
GARO W1222
8-3-1
1032
GARO W1223
GARO W1223
8-4-1
1034
GARO W1225
GARO W1225
8-5-1
1035
GARO W1231
GARO W1231
8-6-1
1036
GARO W1232
GARO W1232
8-7-1
1037
GARO W1233
GARO W1233
8-8-1
1038
GARO W1234
GARO W1234
8-9-1
1039
GARO W1235
GARO W1235
Small LCD 2
Remedial Action
Explanation/Detection sequence
(★: Reference fault isolation procedure or tool)
(Image mode)Unknown command A character that is located within bounds of a group character or end parameter character but that is not defined as a command has been detected during Image mode command decoding. (Image mode) Invalid parameter count (no parameters) A numeric field has not been identified as being numeric during Image mode command decoding. (Image mode) Required item missing A character out of bounds has been detected where a group or end parameter character ought to exist, during Image mode command decoding. (Image mode)Other warning A character other than has been detected right after the image mode analysis module entered Image mode or when the decoding of a single command ended. (Setup mode)Unknown command A command character string other than RESET, SET, OPCMT0 and OPCMT2 has been detected in a PJL command.
①Identify the model. ②If the error has occurred with RIP, try with the printer driver. ③Try in an alternative environment (I/F, PC). ①Identify the model. ②If the error has occurred with RIP, try with the printer driver. ③Try in an alternative environment (I/F, PC). ①Identify the model. ②If the error has occurred with RIP, try with the printer driver. ③Try in an alternative environment (I/F, PC). ①Identify the model. ②If the error has occurred with RIP, try with the printer driver. ③Try in an alternative environment (I/F, PC).
①Identify the model. ②If the error has occurred with RIP, try with the printer driver. ③Try in an alternative environment (I/F, PC). (Setup mode)Invalid parameter count ①Identify the model. Too many or too few parameters have ②If the error has occurred with RIP, been detected during Setup mode try with the printer driver. command decoding. ③Try in an alternative environment (I/F, PC). ①Identify the model. (Setup mode) Required item missing ②If the error has occurred with RIP, The exit parameter is missing in the try with the printer driver. EnterGAROMode command and the UniversalExitLanguage command used in ③Try in an alternative environment (I/F, PC). Setup mode. ①Identify the model. (Setup mode)Data out of bounds A character string that is not defined as an ②If the error has occurred with RIP, try with the printer driver. environmental variable has been ③Try in an alternative environment detected. (I/F, PC). An unknown environmental variable has been detected. A character string that is not defined as an environmental variable value has been detected. The value of an unknown environmental variable has been detected. (Setup mode)Other warning ①Identify the model. A character string other than the @PJL ②If the error has occurred with RIP, prefix has been detected while the try with the printer driver. analysis module was idle. ③Try in an alternative environment (I/F, PC).
3-24
Chapter 3 Trouble Database Panel display
Code
Key (low-order
four characters)
8-10-1
103A
Large LCD
GARO W1226
Small LCD 1
Small LCD 2
GARO W1226
Explanation/Detection sequence
Remedial Action (★: Reference fault isolation procedure or tool)
(Image mode)Image processing table error No image processing table is available, a required image processing table is wanting or an image processing table contains a value out of bounds.
①Retransmit. ②Check with a different interface choice. ③Try by printing other data. ④With RIP, print from the print driver. Supplement: If this error occurs, the print result would appear blank. Reference)Identify between the I/F and software. ・To create a PRN file on a local PC; go to ★T04(P5-6). ・Transit the PRN file to another printer. *If printing is successful, an I/F problem may be suspected; if the same error recurs, a software problem may be responsible.
--
17. HP-GL2 Panel display
Code
Key (low-order
four characters)
Large LCD
Small LCD 1
8-11-1
1040
GL2: W0501 GL2:W0501 The memory is full.
8-12-1
1041
GL2: W0502 GL2:W0502 The parameter is out of range.
8-13-1
1042
8-14-1
1043
8-15-1
1044
8-16-1
1045
8-17-1
1047
GL2:W0904
8-18-1
1048
GL2:W0903
8-19-1
1015
GL2:W0504
This type of paper is not compatible with HP-GL/2.
GL2: Unsup. papr
Explanation/Detection sequence
Small LCD 2
HP/GL2 error; Insufficient memory capacity The size of drawing data exceeds the processing capacity. HP/GL2 error; invalid parameter Data having an invalid number of types of parameters that follow the command has been detected. HP/GL2 error; physical coordinate check from logical coordinates Invalid coordinates are involved. HP/GL2 error; Invalid command A command that is not defined in HP-GL/2 or HP RTL is involved. HP/GL2 error; current point missing Invalid data is involved. HP/GL2 error; Drawing limit Invalid coordinates are involved. HP/GL2 error; replot buffer overflow Data storage buffers have run short. HP/GL2 error; polygon buffer overflow The size of drawing data exceeds the processing capacity. HP-GL2 error: out of the scope of paper support “Warning Indication” has been selected for “Paper Mismatch Detection.” The paper that is being fed does not support HP-GL/2 printing; that is, a paper type that does not have a required print mode has been set.
3-25
Remedial Action (★: Reference fault isolation procedure or tool)
①Reduce the size of rendering data. ②Replace with HP RTL data for manipulation on the fly. Verify the data and fix it.
Verify the data and fix it.
Verify the data and fix it.
Verify the data and fix it. Verify the data and fix it. ①Reduce the size of rendering data. ②Replace with HP RTL data for manipulation on the fly. ①Reduce the size of rendering data. ②Replace with HP RTL data for manipulation on the fly. ①Press the [Online] button to force printing. Note) Alternative of an image processing table (LUT) as defined on the HP-GL/2 support paper different from the specified paper may result in an image quality problem. ②Press the [Stop] button to cancel printing.
Troubleshooting Guide
Panel display
Code
Key (low-order
four characters)
8-19-2
1015
Large LCD
Small LCD 1
GL2:Incompatible Press paper type Online Starts printing
This type of paper is not compatible with HP-GL/2.
Explanation/Detection sequence
Small LCD 2
Online: Print Stop: Stop Printing --
Remedial Action (★: Reference fault isolation procedure or tool)
HP-GL2 error: out of the scope ①Press the [Online] button to force printing. of paper support “Pause” has been selected for Note) Alternative of an image processing table (LUT) as “Paper Mismatch defined on the HP-GL/2 Detection.”The paper that is support paper different from being fed does not support the specified paper may HP-GL/2 printing; that is, a result in an image quality paper type that does not have a problem. required print mode has been ②Press the [Stop] button to set. cancel printing. On The Fly: Transmitting print data in sequence from data on the paper. The software that generates HP-GL/2 data has an option. Select this option to save on the memory usage of the printer.
18. Hardware Errors Key 9-1-1
9-2-1
Code (low-or der four charact ers)
Panel display Large LCD
2014 Cutter unit fuse is blown. Call for service. 260E Hardware error. 03130031-260E Turn off printer, wait, then turn on again.
9-3-1
9-4-1
9-5-1
Power On Again
Small LCD 2
Turn off printer, wait, then turn on again. 2823 Hardware error. 03010000-2823 Turn off printer, wait, then turn on again. 291B Hardware error. 03130031-291B
291D Hardware error. 03130031-291D Turn off printer, wait, then turn on again.
Explanation/Detection sequence Cutter unit fuse blowout error
Power On Again
Cutter Unit Fuse Blown Gap Detect Err
Power On Again
Invalid Head Chk
Head check error
Power On Again
Lift Lift shift timeout Motion A lift operation has been Timeout executed, but no sensor has been detected or a sensor has remained detected.
Power On Again
Hardware Spur cam sensor detection Err 1 failure 031300 31-291 D
2618 Hardware error. 03130031-2618
Turn off printer, wait, then turn on again. 9-6-1
Small LCD 1
Remedial Action (★: Reference fault isolation procedure or tool)
①Replace the cutter driver PCB.
Gap detection failure ①Check to see if the multisensor Carriage gap calibration has not reference plate (white patch for been carried out, or gap batch correction) is not soiled detection is disabled by corrupt and perform GAP CALIB (if calibration data. soiled, adjust the part after replacing it). ②Replace the multisensor and perform GAP CALIB. ③Replace the carriage unit and perform GAP CALIB. Vh voltage error Go to ⑩ (all nozzles on a singleor double-head model not discharging) in ★T03 (P5-3).
3-26
Go to ★2F2F (P4-6).
①Switch off the printer, then back on. ②The carriage cannot travel to the lift drive position. ③The lift drive cam is not engaged. ④Faulty lift drive sensor ⑤Faulty lift drive motor Go to ★4027(P4-23). Check the spur cam sensor in IO mode. ・If OK, check the lifter drive system. ・If NG, replace the sensor.
Chapter 3 Trouble Database
Key 9-7-1
9-8-1
Code (low-or der four charact ers)
Panel display Large LCD
2E21 Hardware error. 03130000-2E21 Turn off printer, wait, then turn on again. 2E23 Hardware error. 03130031-2E23
9-9-1
Turn off printer, wait, then turn on again. 2F11 CR error
9-10-1
Call for Service. 2F12 LF error Call for Service.
9-11-1
9-12-1
9-13-1
9-14-1
9-14-2
9-15-1
2F13 Hardware error. 03130031-2F13 Turn off printer, wait, then turn on again. 2F14 Hardware error. 03130031-2F14 Turn off printer, wait, then turn on again. 2F16 Hardware error. 03130031-2F16 Turn off printer, wait, then turn on again. 2F17 Hardware error. 03130031-2F17 Turn off printer, wait, then turn on again. 2F17 Hardware error. 03130031-2F17 Turn off printer, wait, then turn on again. 2F1F Hardware error. 03130031-2F1F Turn off printer, wait, then turn on again.
Small LCD 1
Small LCD 2
Explanation/Detection sequence
Power On Again
IEEE 1394 Error Restart Printer
Power On Again
Hardware Cutter unit failure Err 1 031300 31-2E2 3
Check the cutter drive circuit and the cutter unit.
Power On Again Power On Again
CR Error
Go to ★2F26(P4-4).
Power On Again
IEEE1394 interface error Any error has been detected while initializing IEEE1394 at startup.
Remedial Action (★: Reference fault isolation procedure or tool)
An operation order has been issued while the carriage suffered a hardware error. LF Error LF error ・An operation order has been received while the LF suffered a hardware error. ・The target position could not be reached within a predicted operation time + 3 seconds during an LF operation. ・The sensor could not be detected during an LF operation involving sensor detection. Hardware A/D converter external trigger Err 1 output stop (Hardware error 1) 031300 31-2F1 3
①Restart the printer. ②Remove and reinsert the PCB and then restart the printer. ③Replace the IEEE1394 PCB.
①Replace the LF encoder sensor. ②Replace the LF motor. ・If the carriage travels heavy near the stop position, a mechanical load error may be suspected. ・If any other symptom is observed, a feeding sensor may be at fault.
Go to ★2F13 (P4-1).
Power On Again
Hardware ASIC register not writable Err 2 (Hardware error2) Could not write to the ASIC register on the main PCB.
Power On Again
Mist Fan Error
Mist fan error ①Check the bundled wires in the The rotation of the mist fan is not mist fan drive circuit. ②Replace the mist fan unit. detectable.
Power On Again
Platen Fan Lock
Power On Again
Platen Fan Err
Power On Again
Purge Motor Sensor Error
Platen fan lock detection error The lock signal has been supplied continuously for 3 seconds or longer, 10 seconds after the platen fan started rotating. Suction platen fan error The lock signal has been supplied continuously for 3 seconds or longer, 10 seconds after the platen fan started rotating. Purge sensor error (recovery purge motor HP detection error) The recovery system has been driven but no sensor interrupt occurs. The recovery system has been driven to close the cap, but the cap has not been capped successfully.
3-27
①Replace the main PCB.
①Check the bundled wires in the platen suction fan drive circuit. ②Replace the platen suction fan unit. ①Check the bundled wires in the platen suction fan drive circuit. ②Replace the platen suction fan unit. Go to ★2F1F(P4-2).
Troubleshooting Guide
Key 9-16-1
Code (low-or der four charact ers)
Panel display Large LCD
2F20 Hardware error. 03130031-2F20 Turn off printer, wait, then turn on again.
9-17-1
2F22 Hardware error. 03130031-2F22 Turn off printer, wait, then turn on again.
9-18-1
2F23 Hardware error. 03130031-2F23 Turn off printer, wait, then turn on again.
9-19-1
9-20-1
2F24 Hardware error. 03130031-2F24 Turn off printer, wait, then turn on again. 2F25 Hardware error. 03130031-2F25 Turn off printer, wait, then turn on again.
Small LCD 1
Power On Again
Power On Again
Power On Again
Small LCD 2
Explanation/Detection sequence
Motor Cam Pos Error
Cap motor cam positioning error The recovery system has been driven but no sensor interrupt occurs. The recovery system has been driven to close the cap, but the cap has not been capped successfully. Pump Pump shift timeout Motion The target position could not be Timeout reached within a predicted operation time + 3 seconds during pump operation or no sensor has been detected during a pump operation involving sensor detection. Pump Purge motor error Motion Pump operation disabledA PWM Error duty of 100% has lasted for 200 msec in a pump operation.
Power On Again
Cutter Cutter shift timeout error Timeout No sensor has been detected during a cutter operation involving sensor detection.
Power On Again
CR Position Err Restart Printer
Carriage motor HP not detectable Detected only for the wide format. For the narrow format, the carriage motor HP can be detected when the carriage hits the wall in a full scan following the detection of the HP.
3-28
Remedial Action (★: Reference fault isolation procedure or tool)
Go to ★2F1F(P4-2).
・If the carriage travels heavy towards the stop position: A mechanical load error may be suspected. ・Otherwise: The sensor in the purge unit may be at fault. Go to ★2F1F(P4-2). ・If the motor could not be run at all or has resulted in an error after moving by a slight distance: A. A mechanical load error may be suspected. B. The motor or drive circuit may be at fault. ・If the carriage has run more or less out of control result in an error: A. The encoder sensor may be at fault. Go to ★2F1F(P4-2). Go to ★2F24(P4-17).
Wide format: Check the CHRP sensor in IO mode and go to ★ 2F26(P4-4). Narrow format: Go to ★ 2F26(P4-4). ・If the motor could not be run at all: A. A mechanical load error may be suspected. B. The motor or drive circuit may be at fault. ・If the carriage has resulted in an error after moving at a constant speed: A. The CRHP sensor may be at fault. ・If the carriage has run more or less out of control result in an error: A. The encoder sensor may be at fault.
Chapter 3 Trouble Database
Key 9-21-1
Code (low-or der four charact ers)
Panel display Large LCD
2F26 Hardware error. 03130031-2F26 Turn off printer, wait, then turn on again.
9-22-1
9-23-1
2F27 Hardware error. 03130031-2F27 Turn off printer, wait, then turn on again. 2F28 Hardware error. 03130031-2F28 Turn off printer, wait, then turn on again.
9-24-1
2F29 Hardware error. 03030000-2F29 Turn off printer, wait, then turn on again.
9-24-2
2F29 Hardware error. 03030000-2F29 Turn off printer, wait, then turn on again.
9-25-1 2F2A Hardware error. 03130031-2F2A Turn off printer, wait, then turn on again.
Small LCD 1
Small LCD 2
Power On Again
Carriage Motion Error
Power On Again
Carriage Timeout Restart Printer
Power On Again
Lift Motion Timeout
Power On Again
LF Feed Timeout Restart Printer
Power On Again
LF Feed Timeout Restart Printer
Power On Again
LF Position Err Restart Printer
Explanation/Detection sequence Carriage operation disabled ・A PWM duty of 100% has lasted for 200 msec in a carriage operation ・A collision has been detected in a carriage operation (with the speed predicted from the PWM output value having a deviation of 25 ips or more from the actual speed).
Remedial Action (★: Reference fault isolation procedure or tool)
・If the motor could not be run at all or has resulted in an error after moving by a slight distance: A. A mechanical load error may be suspected. B. The motor or drive circuit may be at fault. ・If the carriage has run more or less out of control result in an error: A. encoder sensor may be at fault. Go to ★2F26(P4-4). Carriage shift timeout The target position could not be ・If the carriage travels heavy reached within a predicted towards the stop position, a operation time + 3 seconds mechanical load error may be during carriage operation. suspected. Go to ★2F26(P4-4). ①Switch off the printer, then back Lift shift timeout on. A lift operation has been ②The carriage cannot travel to the executed, but no sensor has lift drive position. been detected or a sensor has ③The lift drive cam is not engaged. remained detected. ④Faulty lift drive sensor ⑤Faulty lift drive motor Go to ★4027(P4-23). ①Replace the LF encoder sensor. LF feeding motor timeout (cut ②Replace the LF motor. sheet) ・The target position could not be ・If the carriage travels heavy near reached within a predicted the stop position, a mechanical operation time + 3 seconds load error may be suspected. during an LF operation. ・If any other symptom is observed, ・The sensor could not be a feeding sensor may be at fault. detected during an LF operation involving sensor detection. ①Replace the LF encoder sensor. LF feeding motor timeout (roll ②Replace the LF motor. paper) ・The target position could not be ・If the carriage travels heavy near reached within a predicted the stop position, a mechanical operation time + 3 seconds load error may be suspected. during an LF operation. ・If any other symptom is observed, ・The sensor could not be a feeding sensor may be at fault. detected during an LF operation involving sensor detection. Cannot detect the LF home ①Check the sensor (IO mode position check). The LF home position could not ②Replace the LF encoder sensor. be detected on LF homing during ③Replace the encoder film. initialization. ④Replace the LF motor/belt/adjust the belt tension. ⑤Replace the long flexible cable. ・If the motor could not be run at all: A. A mechanical load error may be suspected. B. The motor or drive circuit may be at fault. ・If the carriage has resulted in an error after moving at a constant speed: The LF home position sensor may be at fault. ・If the carriage has run more or less out of control result in an error, the encoder sensor may be at fault.
3-29
Troubleshooting Guide
Key
Code (low-or der four charact ers)
Panel display Large LCD
9-26-1 2F2B Hardware error. 03130031-2F2B Turn off printer, wait, then turn on again.
9-27-1 2F2C Hardware error. 03130031-2F2C Turn off printer, wait, then turn on again. 9-28-1 2F2E Hardware error. 03130031-2F2E Turn off printer, wait, then turn on again. 9-29-1
2F2F Hardware error. 03800500-2F2F Turn off printer, wait, then turn on again.
9-30-1
Small LCD 1
Power On Again
Power On Again
Power On Again
Power On Again
Small LCD 2
9-32-1
LF operation failure (LF operation disabled) A pump duty of 100% has lasted for 200 msec during LF operation.
Eject. Detect Err
Non-discharge detection error Go to ★2F2F (P4-6). As a result of nozzle checking made by the non-discharge detection unit: ①All 640 nozzles in a nozzle train are non-discharging. ②At least 50 nozzles have been found mismatched in a nozzle train of 640 nozzles since the last session of detection. The change (between non-discharge and discharging nozzle counts) noted since the last session of nozzle checking is recorded as a mismatch. Non-discharge detecting position Go to ★2F2F (P4-6). error No detectable region has been found during non-discharge position adjustment.
①Replace the LF encoder sensor. ②Replace the LF motor. ・If the motor could not be run at all or has resulted in an error after moving by a slight distance: A. A mechanical load error may be suspected. B. The motor or drive circuit may be at fault. ・If the carriage has run more or less out of control result in an error, the encoder sensor may be at fault. ★Go to 2E25 (P4-16). Hardware Cassette shift timeout ・The target position could not be Err 1 ・If the carriage travels heavy near reached within a predicted 031300 the stop position, a mechanical operation time + 3 seconds 31-2F2 load error may be suspected. during cassette operation. C ・Otherwise, the cassette unit ・No sensor has been detected sensor may be at fault. during a pump operation involving sensor detection. Roll Roll shift timeout Go to ★200C(P4-8). Motion No sensor has been detected Timeout during a roll operation involving sensor detection.
2F30 Hardware error. xxxxxxxx-xxxx
2F31 Hardware error. xxxxxxxx-xxxx
Non-discharge light quantity Go to ★2F2F (P4-6). error A detectable region has fallen to below a certain limit during non-discharge position adjustment. Carriage cover error open ①Close the carriage cover. The carriage cover has opened ②Check the carriage cover sensor. at a timing at which it is normally closed.
Turn off printer, wait, then turn on again. 2F39 Carriage Cover is open.
Turn off printer, wait a while, and turn it on again. 9-33-1 2F3A Hardware error. 03130031-2F3A Turn off printer, wait, then turn on again.
Remedial Action (★: Reference fault isolation procedure or tool)
LF Motion Error
Turn off printer, wait, then turn on again. 9-31-1
Explanation/Detection sequence
Power On Again
Valve Motor Err
Purge unit valve motor error The recovery valve motor has been driven but no movement has been detected within the timeout period.
3-30
①Replace the purge unit. Go to ★2F1F(P4-2).
Chapter 3 Trouble Database
Key
Code (low-or der four charact ers)
Panel display Small LCD 1
Large LCD
9-34-1 2F3B Hardware error. 03130031-2F3B
9-35-1
Turn off printer, wait, then turn on again. 4027 Hardware error. 03130031-4027 Turn off printer, wait, then turn on again.
9-36-1
Power On Again
Power On Again
CS communication error An irrecoverable communication error has occurred communicating between the CS chip mounted on the ink tank and the main unit. Lift Lift shift timeout error Motion A lift operation has been Timeout executed, but no sensor has been detected or a sensor has remained detected. Hardware Err 1 031300 31-2F3 B
4042 Unknown file. Check file format. Turn off printer, wait a while, then turn it on again.
9-37-1
4049 Unknown file. Check file format. Turn off printer, wait a while, then turn it on again.
Cannot Power update On firmware Again
Remedial Action
Explanation/Detection sequence
Small LCD 2
(★: Reference fault isolation procedure or tool)
①Remove and insert the ink tank, or replace the ink tank. ②Check bundled wires in the ink tank unit and the main PCB. ③Replace the main PCB.
①Switch off the printer, then back on. ②The carriage cannot travel to the lift drive position. ③The lift drive cam is not engaged. ④Faulty lift drive sensor ⑤Faulty lift drive motor Go to ★4027(P4-23). MIT data transfer failure ①Execute “Initialize Paper Type” Failed to write MIT data on its from the system settings. (Note: transmission. All paper information will be reset to its factory defaults and additional Paper deleted.). ②Upgrade the firmware in download mode. ③Replace the main PCB. Wrong transfer ROM data model ①Restart the printer in service Files for a different model have mode to clear the error (this error been transferred on firmware won’t occur when FUT is used). update. ②Start in download mode to upgrade the firmware. ③Replace the main PCB.
19. Service Call Errors Key 99-9-1
99-1-1
99-2-1
99-3-1
99-4-1
99-5-1
99-6-1
Code (low-or der four charact ers)
Panel display Large LCD
2F37 ERROR E146-4001
Small LCD 1
ERROR E146-4001 Call For Service
Call for service. 4001 ERROR ERROR E146-4001 E146-4001 Call For Service Call for service. 401A ERROR E146-4001
Linear scale error No signal is available from the linear encoder when the head is driven. Borderless/flow idle ejection/mist recovery count full
HDD failure Failed to read and write to and from the HDD.
Call for service. 401B ERROR E146-4001 Call for service. 401C ERROR ERROR E146-4001 E146-4001 Call For Service Call for service. 401D ERROR E146-4001
Explanation/Detection sequence
Small LCD 2
ERROR E146-4001 Call For Service
Call for service. 401E ERROR ERROR E146-4001 E146-4001 Call For Service Call for service.
Remedial Action (★: Reference fault isolation procedure or tool)
Go to ★2F26(P4-4).
Check the parts counter and replace the target unit or Refresh Service Kit. Initialize the parts counter for the target unit after the replacement. ①Replace the HDD.
Poor HDD connection The HDD and the HDD controller are not indefinable.
①Remove and insert the HDD. ②Replace the HDD.
Faulty RTC Any error other than the two errors mentioned below has been detected while initializing the RTC at startup. RTC low battery error A battery error has been detected while initializing the RTC at startup. RTC clock stop The RTC has been detected idle while initializing the RTC at startup.
①Restart the printer in service mode. ②Replace the main PCB.
3-31
①Restart the printer in service mode. ②Check the RTC battery. ③Replace the main PCB. ①Restart the printer in service mode. ②Replace the main PCB.
Troubleshooting Guide
Key 99-7-1
Code (low-or der four charact ers)
Panel display Large LCD
4034 ERROR E146-4001 Call for service.
99-8-1
4037 ERROR E146-4001
Small LCD 1
ERROR E146-4001 Call For Service ERROR E146-4001 Call For Service
Call for service. 99-10-1 403E ERROR ERROR E146-4001 E146-4001 Call For Service Call for service.
99-11-1 403F ERROR E146-4001 Call for service.
99-12-1 4040 ERROR E146-4001 Call for service. 99-13-1 4041 ERROR E146-4001 Call for service. 99-14-1 4042 ERROR E146-4001 Call for service. 99-15-1 4043 ERROR E146-4001 Call for service. 99-16-1 4044 ERROR E146-4001 Call for service.
99-17-1 4045 ERROR E146-4001 Call for service. 99-18-1 4046 ERROR E146-4001 Call for service.
ERROR E146-4001 Call For Service
ERROR E146-4001 Call For Service
Explanation/Detection sequence
Small LCD 2
Multisensor unit version error A different version of multisensor is installed. This would not occur in an ordinary user environment. Linear scale error No signal is available from the linear encoder when the head is driven. Head abnormal temperature rise (head 1 (R), or A model) Either of the two Di sensors maintained for each printhead chip (color-specific) has been detected at 120oC or higher or -10oC or lower. Head abnormal temperature rise (head 2 (L)) Either of the two Di sensors maintained for each printhead chip (color-specific) has been detected at 120oC or higher or -10oC or lower. Checksum error The checksum of a file transmitted on execution of the firmware update is unmatched.
ERROR E146-4001 Call For Service
Flash erase error Failed to erase flash ROM on execution of the firmware update.
ERROR E146-4001 Call For Service
Flash write error Failed to write flash ROM on execution of the firmware update.
ERROR E146-4001 Call For Service
Firmware update failure error Failed to allocate a work area on RAM on firmware update.
ERROR E146-4001 Call For Service
EEPROM size error Size information about the firmware data transmitted on firmware update and the size of actually transmitted data do not match.
ERROR E146-4001 Call For Service
Engine EEPROM write error An EEPROM read/write failure has been detected in the engine portion of the firmware.
ERROR E146-4001 Call For Service
Recovery part revolutions reaching 50,000 cycles or more Recovery part operations have reached a predetermined count.
3-32
Remedial Action (★: Reference fault isolation procedure or tool)
①Replace the multisensor unit.
Go to ★2F26(P4-4).
Go to ★403E(P4-22).
Go to ★403E(P4-22).
①Start in download mode to upgrade the firmware. ②Restart the printer in service mode to clear the error. ③Replace the main PCB. ①Start in download mode to upgrade the firmware. ②Restart the printer in service mode to clear the error. ③Replace the main PCB. ①Start in download mode to upgrade the firmware. ②Restart the printer in service mode to clear the error. ③Replace the main PCB. ①Start in download mode to upgrade the firmware. ②Restart the printer in service mode to clear the error. ③Replace the main PCB. ①Start in download mode to upgrade the firmware. ②Restart the printer in service mode to clear the error. ③Check the firmware transfer environment (IF changes, PC). ④Replace the main PCB. ①Start in download mode to upgrade the firmware. ②Restart the printer in service mode to clear the error. ③Replace the main PCB. Check the parts counter and replace required parts. (Replacement of the parts nearing the end of their useful lives is recommended.) Initialize the counter for the replacement unit mounted. The iPF5000/500/600 have a counter problem fixed. Identify the firmware version and start in download mode to upgrade the firmware to Ver.1.13 or later from any earlier release.
Chapter 3 Trouble Database
Key
Code (low-or der four charact ers)
Panel display Large LCD
99-19-1 4047 ERROR E146-4001 Call for service. 99-20-1 4048 ERROR E146-4001 Call for service. 99-21-1 404A ERROR E146-4001 Call for service. 99-22-1 404B ERROR E146-4001 Call for service.
99-23-1 404C ERROR E146-4001 Call for service.
99-24-1 404D ERROR E146-4001 Call for service.
Small LCD 1
Explanation/Detection sequence
Small LCD 2
ERROR E146-4001 Call For Service
Supply part count error Supply part operations have reached a predetermined count.
ERROR E146-4001 Call For Service
Non-discharging nozzles on initial filling An unallowable number of non-discharging nozzles have been detected at the completion of initial filling. Non-discharge count error A non-discharge part operation counter has reached a specified limit.
ERROR E146-4001 Call For Service
Remedial Action (★: Reference fault isolation procedure or tool)
Check the parts counter and replace the target unit or Refresh Service Kit. Initialize the parts counter for the target unit after the replacement. Go to ★2F2F (P4-6).
Check the parts counter and replace the target unit or Refresh Service Kit. Initialize the parts counter for the target unit after the replacement. ①Restart the printer in service mode to clear the error. ②Identify the firmware version and update the firmware to the last release if it is earlier than Ver.1.31 (firmware defect). ③Remove and reinsert the temperature/humidity sensor PCB connector ④Replace the temperature/humidity sensor PCB. ①Check to see if the correct PCB is mounted, since a PCB of the wrong model may have been mistakenly mounted during servicing. ②Invoke service mode to implement PCB replacement.
ERROR E146-4001 Call For Service
Temperature/humidity sensor error Detection hardware is automatically assumed at fault when a temperature of 0 degree and a relative humidity of 0% are detected, resulting in an error indication.
ERROR E146-4001 Call For Service
Serial number information mismatch A mismatch has been detected between the serial number information stored in the EEPROM on the main PCB and that stored in the EEPROM on the MTC relay PCB at startup. ①Check to see if the correct Machine ID information PCB is mounted, since a mismatch PCB of the wrong model may A mismatch has been detected have been mistakenly between the model ID mounted during servicing. information stored in the ②Invoke service mode to EEPROM on the main PCB implement PCB replacement. and that stored in the EEPROM on the MTC relay PCB at startup.
ERROR E146-4001 Call For Service
3-33
ス
Chapter 4 More Sophisticated Fault Isolation Tasks
Chapter 4 More Sophisticated Fault Isolation Tasks
1. 【2F13】AD converter external trigger ※ output error (HW-1 fault) Occurrence conditions
The carriage is unable to travel since the motor is switched off after the occurrence of some error during printing, disabling pulse (head discharge timing signal) input from the linear encoder.
Failure causes
Carriage operational failures
C2
Abnormal carriage drive load Carriage motor drive at electrical fault Faulty linear encoder sensor
Faulty main C3 Faulty main controller controller ※AD Converter External Trigger: Head discharge timing signal Cause C2 C3 C2
Point to check Faulty carriage idler pulley (broken spring hook, dropped belt teeth) If the error occurs before the start of printing, the main controller is most likely faulty. Check carriage components other than the idle pulley for operational failures. The problem is reported to have occurred as a result of a faulty cutter, depending on the version of firmware. Check to see if any other operational failure has not occurred (browse through Print Inf for a log of error occurrences).
Idler pulley
4-1
Action Take corrective action. Replace 2F26 (P4-4) 2015 (P4-18) Take corrective action.
Troubleshooting Guide
2. 【2F1F】Purge sensor error Occurrence conditions
Error detected during a recovery operation
Carriage problem
Failure causes
Recovery system mechanical problem Recovery system electrical problem
Cause C1 C1 C2, C3
C1
Carriage drive problem
C2
Lock pin operation problem
C3
Faulty main controller
Point to check Check the carriage belt for tension (making sure that it is not slack). Check for foreign matter. Check the recovery system for successful operation.
Action Fix. Remove. Flow 1
Flow 1 Switch off the power and move the carriage
The lock pin is up with a click
No click sounds
T12 Remove the cover
Normal
2F26
Carriage inoperable
T12
Purge operational fault isolation
Purge operational fault isolation tool
Check the purge unit for presence of foreign matter
Foreign matter found
Remove the foreign matter If the foreign matter is a hard substance, replace the purge unit
No foreign matter found
Turn the gear by hand to check the cap Replace the purge unit moves up and down and that the wiper Not movable (*1) blade moves forward and backward Movable
Switch on Movable *1 Sequence of checking the purge unit for normal operation (1) The cap moves down. (2) The wiper blade moves forward and backward. (3) The cap moves up. Turn the gear clockwise (toward a triangular mark) by giving it 11.25 turns to complete one cycle of operation.
Replace the purge unit Totally not movable
Switch off once
4-2
Replace the main PCB
Abnormal
With the purge unit being removed from the main unit, 2F26 switch on the power and Normal (*1) check for operations Carriage inoperable
Chapter 4 More Sophisticated Fault Isolation Tasks Purge Unit
Lock pin
Wiper blade Cap
Direction of gear rotation
4-3
Gear
Troubleshooting Guide
3. 【2F26】Carriage operation disabled The normal operation of the carriage cannot be detected from the linear encoder sensor. The carriage does not reach the specified speed or is idle.
Occurrence conditions
Failure causes
Carriage drive load error
C1
Carriage motor drive at electrical fault
C2
Faulty linear encoder sensor
C3
Faulty purge unit
C4
Cause C4 C1 C3 C2 C3 C3 C4
Soiled carriage rail Improper carriage belt tension (dropped belt teeth) Residual jam slips in the printer Drive signal/voltage error Poor connector contact/wiring Faulty motor Soiled or flawed linear encoder, or improper mounting position/tension Soiled or faulty linear encoder sensor Disconnection or half-disconnection in the flat cable, or poor connector contact Carriage lock pin not released, capping operational failure or position detection failure
Point to check Check the carriage stop position. If the carriage is at the leftmost position, the purge unit may be faulty (check the lock pin). Check the carriage load (move the carriage by hand to make sure that it is not heavy or foreign matter is not stuck in it). Check images to see if the edges do not have stepped uneven densities in the paper feed direction. Restart the printer. and check the behavior of the firmware and the carriage (upgrade the firmware if it is V1.31 or any earlier release). Check to see if the linear encoder film is properly installed. Check to see if the linear encoder film is not faulty. The purge unit carriage lock pin is up but the carriage is not at the capping position.
Action T12 (P5-18) Flow 1 T01 (P5-1) Flow 2 T13 (P5-19) T01 (P5-1) T12 (P5-18)
Checking for load during carriage travel Flow 1
Unlock the purge unit and move it by hand
T14
Hits something
Foreign matter inside (cutter, cleaning brush, etc.)/bearing out of position
Noticeably heavy
Clean the soiled rail, replace the rail cleaner/faulty bearing
How to unlock the carriage
*Never oil the carriage rail. Faulty belt
iPF700 Series
Broken spring hook, belt tooth dropping
iPF8000 Series
Rail cleaner
Rail cleaner
4-4
Chapter 4 More Sophisticated Fault Isolation Tasks
Flow 3
Totally idle
Flow 2
Operational but momentarily/collision noise
T01
Operational but with tooth dropping noises (with rasping noises)
Fully operational
Possibly faulty carriage encoder
Faulty idler pulley (Belt tension mechanism)
Fix or replace
Improperly mounted carriage belt (on the back of the carriage) (too long)
Fix or replace
Upgrade the firmware
T01
Firmware V1.32 or later
Possibly faulty carriage encoder
Carriage totally idle at startup Measure the main controller carriage motor drive voltage Voltage appearing Not appearing
Flow 3
Replace the carriage motor
Replace the main controller
Replace the carriage motor and the main controller simultaneously
iPF5000 Series
Other than the iPF5000 Series
Check the main controller fuse for a blowout *
Replace the main controller Not blown
Blown
■Carriage Motor Drive Voltage Check Points Model Measurement point iPF5000 Series (other than below) Main controller J3101-3 iPF5100, iPF6100 iPF700 Series, iPF9000 Main controller J3101-1 iPF8000 Series, iPF800 Series Main controller J3150-14 (other than the iPF9000)
During initial operation (carriage motor drive) at startup
1
J3201
J3003
1
1
J3501
J3601 1
FU3100
J1801 1
J3502
1
J3602 J3150
J2801
1
A1
J3401
1
J2501
1
B1
J1101 J1102 J2601 1
J1001
J2402
J3001
1 1
1
J120 2
1
J120 1
1
1
1
J330 1
J300 2
J250 2
J2702 1
J2701
A1
1
B1
4-5
Replace the carriage motor and the main controller simultaneously
Measurement timing
■Fuse blowout check (other than the iPF5000 Series) Check for continuity across the fuse FU3100. 1
Fuse blowout suspected
Voltage 26V 32V 32V 32V
Troubleshooting Guide
4. 【2F2F】Non-discharge detection error, 【2F30】 Non-discharge detecting position adjustment error Occurrence conditions
The non-discharge sensor has detected more non-discharging nozzles than preset (2F2F).
Failure causes
Non-discharge
C1
Faulty non-discharge sensor
C2
Head and non-discharge sensor out of relative position
C3
Cause C1 C3 C3 C2 C1 C1
Supply system air leakage Suction failure Drive signal/voltage error Faulty connector contact/wiring Drive signal/voltage error Faulty connector contact/wiring Soiled or faulty sensor Soiled, flawed or incorrectly positioned linear encoder Soiled or faulty linear encoder sensor Disconnection or half-disconnection in the flat cable, or poor connector contact
Point to check Check the tube to see if it is filled with ink, and also check the joint. Check to see if the linear encoder film is properly installed. Check the linear encoder film for defects (such as soiling, flaws and incorrect setup). Check to see if there is not any foreign mater near the non-discharge sensor. Check service mode nozzle patterns (upgrade to Ver.1.23 from any earlier release before making this check) Check to see if the ink is a genuine supply. (Recommend the use of the genuine ink.)
Action T11 (P5-15) T13 (P5-19) T01 (P5-1) Remove. Flow 1 −
Non-discharge Detection Sequence End of cleaning
No non-discharge
Perform non-discharge detention
End
Non-discharge detected Cleaning A
Perform non-discharge detention
No non-discharge
End
Non-discharge detected Cleaning A Manual
Cleaning B
Perform non-discharge detention
No non-discharge
Non-discharge detected
Cleaning B
Warning before printing Cleaning A or B
See the table below
Automatic non-discharge Automatic detection sequence based on dot counts
No.
Warning/error indication
End
① ②
③Error 2F2F
Error code (low-order four characters)
Non-discharge status
①
“Check Printout” “Problem with Printhead” “Chk printing results”
1010, 1012, 1013
30 to 100 nozzles per color resist non-discharging nozzle backup. (For more derails, see P3-4)
②
“Printhead Check Nozzles” “PHead needs cleaning”
280C, 250D, 280E
101 to 200 nozzles per color resist non-discharging nozzle backup. (For more details, see P3-4)
③
“Hardware error. 03800500-2F2F”
2F2F
See the explanation of Key: 9-29-1 on P3-30.
4-6
Chapter 4 More Sophisticated Fault Isolation Tasks Non-discharge mask error Flow 1
Check nozzle check print in service mode
More than half of the nozzles are non-discharging (per color) Yes
If the firmware is V.1.23 or earlier, upgrade it and check.
No
T03
Flow 2
Real non-discharge
Non-discharging nozzle detection failure
Non-discharging nozzle detection failure (if non-discharging only in user mode) Flow 2
Check the non-discharge sensor for displacement
Check to see if nozzles are not installed slantwise Replace the non-discharge sensor
Check the linear encoder for successful reading
T01
Replace the main controller
■iPF5000 Series
Non-discharge 不吐検センサ sensor
■iPF700 Series
■iPF800/iPF8000 Series Non-discharge sensor
Non-discharge 不吐検センサ sensor
4-7
Carriage encoder fault isolation
Troubleshooting Guide
5. 【200C】Roll paper leading edge detection error, 【200D】Cut sheet leading edge detection error The multisensor cannot detect the leading of paper (multisensor delay jam) when it has been successfully detected by the LF_PE sensor.
Multisensor detection errors
C1
Paper problems
C2
Paper feed problem
C3
Cause Operation C1 C2 C2 C2
Improperly mounted multisensor Low light intensity (due, for example, to soiling) Paper with its leading edge cut remaining Reflectance problem (thin tracing paper, semitransparent mat paper, etc.) Soiled or broken Preprinted paper used The end of the roll is so sticky that it won’t be separated from the paper tube. Curled leading edge of paper Insufficient feeding force Stuck in the groove
Point to check Check to see that the choice of roll or cut sheet is correct. Check to see if the leading edge of paper cut is not left. Check to see if suction holes are not clogged with paper dust or other foreign matter. The end of the roll is so sticky that it won’t be separated from the paper tube. Check to see if preprinted or color paper is not used.
C2
Check to see if the leading edge of paper has been cut correctly.
C2
Check to see if the paper is not cockled, soiled or broken.
C2, C3 C2
Flow 1
Check to see if paper do not jams between the platen and LF roller. Does not occur with A4 plain paper → Not a multisensor fault None of the above
Action Explain. Remove. Remove. Explain. Explain. Check the cutter. Check the paper. Flow 3 Flow 3 Flow 1
Check the multisensor for illumination and the paper position
With the top cover open, load the same paper
Check the paper has reached under the multisensor, causing it to illuminate
Have the door switch released beforehand
Illuminating
Failure causes
Occurrence conditions
Not illuminating
Paper has not reached
Paper has reached
Flow 2
Flow 3 Replace the multisensor, but not before making sure it is improperly mounted
Flow 4
Replace the multisensor reference plate at the same time
Multisensor Illumination Check iPF5000 Series
iPF700 Series
4-8
iPF8000 Series
Chapter 4 More Sophisticated Fault Isolation Tasks Flow 2
Fault isolation for the multisensor failure to illuminate Check for Vh (normal value: 21.5V) on the main controller while paper is feeding
iPF5000 Series
Replace the power PCB Abnormal
Normal iPF700 Series iPF800 Series iPF8000 Series
Check the short flexible cable in the multisensor and reinsert it
Replace the multisensor, but not before making sure it is improperly mounted
Flow 4
Replace the multisensor reference plate at the same time
■
How to measure Vh (Printhead drive voltage) Model Measurement point iPF5000 Series
Main controller
iPF700 Series iPF800 Series iPF8000 Series
J1801-3
Measurement timing While feeding paper (multisensor illuminating)
Voltage +21.5V
Measurement at finely pitched IC pins is impossible.
IC802 IC802
IC803 IC803
BAT801 BAT801 IC701
IC601
IC3101 IC3101
J1801 pin 3
IC602 IC2 IC603
IC1
IC604 IC2801 IC2801
IC1201 IC2901 IC2901
IC3001 IC3001
Flow 3
Pont to check when paper fails to reach the multisensor
Check the leading end position of paper
Leading end stuck under the LF roller
Remove the cause of curling of the paper If the leading end of the paper is shaped improperly, check the cutter
Leading end of paper not passing between the LF roller and pinch roller
Feeding failure caused by paper dust
Remove LF roller paper dust
Nipping failure
Influenced by curled thick paper
Feeding failure caused by a short nip pressure
Nip cam out of phase
Explanatory drawing 1
See P4-10
Faulty nip spring
Flow 4 Check the carriage relay board flat cable (short) for connection
Abnormal
Replace the carriage relay board
iPF700/iPF8000 Series only
4-9
Abnormal
Replace the main controller
Troubleshooting Guide Explanatory drawing 1
Cam Phase Alignment
■iPF5000 Series
Pinch roller (nip) release gear
Carriage shaft gear
Cam Phase Alignment
■iPF700 Series
4-10
Chapter 4 More Sophisticated Fault Isolation Tasks Cam Phase Alignment
■iPF800 Series
Cam Phase Alignment
■iPF8000 Series
4-11
Troubleshooting Guide
6. 【2010】Skew detection error, 【2017】Paper right side detection error, 【2018】Paper left side detection error, 【2405】Borderless printing disabled Occurrence conditions
The multisensor cannot detect the paper width. A skew has been detected by the multisensor.
Failure causes
Multisensor detection error
C1
Paper problem
C2
Paper feed problem
C3
Cause
Improperly adjusted or mounted multisensor optical axis Low light intensity (due, for example, to soiling) Paper with its leading edge cut remaining Reflectance problem (thin tracing paper, semitransparent mat paper, etc.) Soiled or broken Preprinted paper used Curled leading edge of paper Insufficient feeding force Skewing
C1 C2 C2
Point to check Check to see if roll paper have hit the reference side of the spool (paper winding out of order). Check to see if the spool is not broken or if it is locked. Check to see “Borderless Spacer” has been set for borderless printing in the A1 or A2 size. (iPF5000 Series only) Load cut sheet with the paper guides adjusted to the paper width. The firmware is V1.13 or any earlier release (tracing paper compatibility/skew control). Check to see if the leading edge of paper cut is not left. Check to see if suction holes are not clogged with paper dust or other foreign matter. Check to see if preprinted or color paper is not used.
C2
Check to see if the leading edge of the paper is correctly cut (it is not cut slantwise).
C2
Check to see if the paper is not cockled, soiled or broken.
C1 C3 C1 C3 C1, C3
C2
Check to see if non-recommended paper, such as thin tracing paper and semitransparent mat paper, is not used. Does not occur with A4 plain paper → Not a multisensor fault
C1
Adjust the optical axis of the multisensor (in service mode) to confirm the recovery
C2
Action Explain. Replace. Explain. Explain. Upgrade to the latest release. Remove. Remove. Explain. Check the cutter. Check the paper. Explain. Flow 1 Adjust the optical axis.
If none of the above apply, check error logs. Flow 1 Check the leading end position of paper
Remove the cause of curling of the paper If the leading end of the paper is shaped improperly, check the cutter Feeding failure caused by paper dust
Remove LF roller paper dust
Nipping failure
Influenced by curled thick paper
Feeding failure caused by a short nip pressure
Nip cam out of phase Faulty nip spring
4-12
Chapter 4 More Sophisticated Fault Isolation Tasks Spool reference side
Borderless printing spacer
4-13
Troubleshooting Guide
7. 【2E27】Paper jam while feeding, ejecting or printing on paper (Jam 1) Occurrence conditions
C2 C1 C2 C3 Flow 1
C1
LF out of synchronization
C2
Jams past the LF_PE sensor
C3
Faulty cutter drive unit (iPF5000 Series only)
Key point to check If roll paper are being fed, check the roll paper unit for operation (pendulum gear). If a jam occurs while loading cut sheet (fed from the top) or rewinding roll paper with the feeding methods switched, the roll paper unit is at operational fault. Improper LF belt tension, faulty LF motor or faulty LF encoder Check to see if there is any jam on the paper ejection side of the LF_PE sensor. Check the cutter drive unit.
Action Fix. Check. Check. Flow 1
Fault isolation for malfunctioning (iPF5000 Series only)
Check the lift motor for operation Does the cutter lift on switching from roll media to cut media?
Check for bitten wires
Replace the lifter motor
Not lifting
Replace the cutter motor Replace the cutter driver PCB
iPF5000, iPF500, iPF600 only
Replace the main controller
Lifting
Feed paper manually and perform Forced Cut Cutter idle
Cutter driven
2F26
Carriage inoperable
Replace the cutter motor
Check for bitten wires
Failure causes Cause
Jams occurring between the LF_PE sensor and the multisensor
Replace the cutter driver PCB Replace the main controller
4-14
iPF5000, iPF500, iPF600 only
Chapter 4 More Sophisticated Fault Isolation Tasks ■iPF500 Series Jam occurring in the path of paper travel between the LF_PE sensor and the multisensor
Feeding of roll media fed from top
Multisensor Cutter
Manual feeding from top (POP board)
S
Roll feed sensor S S
LF_PE sensor
Flapper
Prefed paper detection sensor
Release S
Paper detection sensor Cassette pickup
Back cover
S S
4-15
Cassette detection sensor
Troubleshooting Guide
8. 【2E25】Paper jam while feeding, ejecting or printing on paper (Jam 2) iPF5000 Series only Occurrence conditions
Jam between the prefed paper detection sensor and the LF_PE sensor (LF_PE sensor delay jam) Jam between the roll paper sensor and the LF_PE sensor (LF_PE sensor delay jam)
Failure causes
C1
Sensors
C2
Feeding system
C3
Paper problems
Cause C2
LF_PE Faulty sensor LF_PE sensor lever operational failure Bitten wires Faulty main controller Back cover out of position/not closed properly Foreign matter in the path of travel Cassette pressure cam parallel pin out of position Broken/worn drive gear Improper cassette pick-up motor belt tension Soiled cassette feed roller Slippery paper Folded paper
Key point to check Check to see if the main unit back cover is properly closed (cassette pick-up only).
C2
With the back cover open, check for jams.
C2
Check to see if there is foreign matter in the path of travel. ⇒ With the back cover removed, illuminate the inside to see slips of paper. Release the nip and (POP mode) and push in the paper from the front to remove the slips.
C1
Check to see if the sensor functions normally in IO mode.
C1, C2, C3
C2
Action Close. Remove the jams. Remove foreign matter. Replace the sensor.
With the main unit back cover open, feed paper (cassette pick-up only). ⇒If no problem is found, there is no problem along the path form the prefed paper detection sensor to the cassette. If roll paper are being fed, check the roll paper unit for operation (pendulum gear). Switch to cassette or POP mode and retract the paper to the roll paper unit side once. Then, switch to roll paper feeding. If an error occurs with the roll, the roll paper unit is at operational fault.
Fix.
Fix.
Back cover Pendulum gear
Roll feed unit PCB
4-16
Chapter 4 More Sophisticated Fault Isolation Tasks
9. 【2E24】Faulty roll paper unit, 【2E0E】Roll paper unit not available iPF5000 Series only Occurrence conditions Failure causes
C1
Sensors
Faulty roll paper sensor Faulty roll cam sensor
C2
Operational
Pendulum gear loosening out of position or damaged drive gear Faulty roll paper unit motor
C3
Electrical
Faulty roll paper unit PCB Faulty main PCB
Cause
Key point to check
C1
Action Replace the roll paper sensor.
Check to see if the roll paper sensor functions normally in IO mode. With the cover open, interchange the roll cam sensor and the roll paper sensor to check that they still function normally. (Replace the roll paper sensor if it fails to function normally in IO mode.) With the cover open, check the driver for normal operation (without the pendulum gear loosening out of position or the drive gear being damaged). Check the roll paper unit for contact. (Turn off the printer and connect the roll unit to check to see if it recovers when the printer restarts.) With the roll paper unit uncovered, check the voltage while it starts up.
C1 C2 C3 C3
Replace the roll cam sensor. Replace the gear. − Flow 1
Flow 1
Replace the roll feed motor Yes
No
Is the drive voltage available to the roll feed motor PCB?
Replace the roll feed unit PCB Replace the main controller
Roll Feed Unit Drive Voltage Check Phase B∼
Phase A∼
Phase A
Phase B
Evaluation method Apply a multimeter probe to any one of the four terminals of the roll feed motor while it is running. The drive voltage is normal if the multimeter reads 12 to 14 V.
4-17
Troubleshooting Guide
10. 【2015】Cutting failure (Cannot cut sheet) Occurrence conditions
The multisensor has detected paper that is not supposed to exist, after cutting paper.
Failure causes
C1
Cutting failure
C2
Ejection failure Cannot rewind paper
C3
Cause C1
Faulty/loose cutter Deformed/flawed lower blade of the cutter Run over thick paper (cloth) Lifter operational failure (iPF5000 Series) Low suction fan suction force Faulty cutter blade lowering mechanism of the cutter (iPF700, iPF8000 Series) Incorrect paper choice Residual/stuck paper Jam
Point to check Action Check to see if the cutter has not loosened out of position. Mount. Check to see if there is not any foreign matter stuck in the cutter blade lowering part of the Remove. cutter (iPF700, iPF8000 Series). If non-recommended paper (paper thicker than recommended, canvas paper, cloth) has Explain. been used, check to see if a recommended paper equivalent can be cut. None of the above Flow 1 If paper cannot be cut in a high-duty printing operation only, reducing the cutting speed may make the paper is easier to cut. Film-based paper will be made easier to cut if the “Reduce Cutting Dust” mode is selected, but its execution would leave ink marks on the cut surface.
C1 C1 C1, C2, C3 Temporary fix Temporary fix Flow 1
Is paper cut properly?
Yes
No
Is there residual paper left on the platen?
Remove the residual paper Yes
No Paper rewinding failure
Obstacles before the paper ejection unit Sticking caused by static electricity Dirty platen
Feed paper manually and perform Forced Cut
iPF700 Series iPF8000 Series
Is the cutter blade down?
No
Check the cutter blade lowering mechanism for successful operation
Yes Are platen suction holes clogged?
Foreign matter in the lowering part Yes
Remove clogging
No iPF5000/iPF800 Series
Faulty cutter
Are there marks of the upper blade riding over the lower blade? Yes
No
4-18
Replace the upper and lower blades Replace the cutter (upper blade)
Chapter 4 More Sophisticated Fault Isolation Tasks
11. 【2F24】Cutter shift timeout error Occurrence condition
The cutter wont’ move to the home position or the position opposite to the home position in time.
Failure causes
C1
Cannot cut sheet
C2
Faulty cutter drive unit
C3
Faulty cutter electrical equipment
Cause C1, C2, C3 C1, C2, C3 C1, C2, C3 Flow 1
Worn cutter Special paper Worn/broken drive gear (iPF5000 Series) Faulty cutter motor (iPF5000 Series) Carriage malfunction (iPF700, iPF8000 Series) Bitten wires (iPF5000 Series) Faulty sensor Faulty cutter driver PCB (iPF5000, iPF500, iPF600 only) Faulty main controller (iPF5000 Series)
Point to check Check the cutter position at an error stop. iPF5000/iPF800 Series iPF700/iPF8000 Series
Action Flow 1 Flow 2
iPF5000/iPF800 Series
Cutter positioned at the left end Remove foreign matter from the sensor if any
Is the motor rotating?
Yes
Check the gear/belt For the iPF5000, iPF500 and iPF600 only
No Check for bitten wires
Is the drive voltage No available (*) ?
Replace the cutter driver
Replace the main controller
Yes Replace the motor *See “Cutter Motor Drive Voltage Check” for the subsequent action to take. Cutter positioned at the right end
Check the -Check for bitten wires right-side -Check for successful sensor visually No foreign operation in IO mode matter
Foreign matter present Cutter anywhere other than the left and right ends
Remove the foreign matter
A sensor fault has been identified by replacing with a lift detection sensor
Replace the sensor
Replace the cuter driver
Replace the main controller
For the iPF5000, iPF500 and iPF600 only
If non-recommended paper has been used, check with a recommended paper equivalent
Replace with recommended paper Replace the cutter
Cutter Motor Drive Voltage Check
Cutter motor
Cutter
Cutter lift motor Cutter HP sensor
Evaluation method The drive voltage is normal if the voltage appears to vary by a margin of several volts while the cutter is driven.
Cutter lift sensor
4-19
Cutter right position sensor
Troubleshooting Guide Flow 2
iPF700, iPF8000 Series No
Are platen suction holes clogged?
Yes
Clean Curled paper
Yes
No
Is paper in contact with the lower blade (not elevated)?
Check the basket for b l Are there marks of the Replace the upper and lower blades upper blade riding over the Yes lower blade? No
Cut paper manually to check resultant conditions
Replace the cutter upper blade Is the cutter blade down?
No
Check the cutter blade lowering function
Yes Are there marks of the upper blade riding over the lower blade? No
4-20
Remove foreign matter from the lowering part Replace the cutter upper blade
Yes
Replace the upper and lower blades
2F26 Replace the cutter upper blade
Carriage inoperable
Chapter 4 More Sophisticated Fault Isolation Tasks
12. Cutting failures without error indications Cases Case J1
J2
J3
■J1. ■J2. ■J3. ■J4. ■J5. ■J6. ■J7.
Wavy cut surface Residual cutting chips on the reference side Ejection cut setting Normally ended without cutting, or line printed at the cutting position Cut, but with a line printed at the cutting position Cut automatically Images cut halfway
Cause Caused by printing on cockled paper having a high printing duty. Paper gets torn off as it drops slantwise under its own weight during cutting. Non-recommended grades of paper are liable to this problem (because of their heavy weighing capacity and slippery reverse side). With paper on which inks have difficulty drying, such as film-based paper, blurred print images could result if the paper is cut immediately after printing. The default setting designed to prevent this problem is “Ejection Cut” (press the [Online] button after printing to cut the paper).
Action Change the paper or duty. Print with borders. Support the paper when cutting. Use recommended paper.
Cancel the ejection cut setting of the main unit and support the paper by hand during printing.
J4
The driver setting is either “Do Not Cut” or “Print Cut Lines.”
Change the driver setting Page Settings>Auto Cut Setting
J5
The main unit has the “Reduce Cutting Dust” mode setting. In this mode, a yellow line is printed at the cutting position to prevent cutting dust from being produced on printing.
Turn off “Reduce Cutting Dust” in the paper preferences on the main unit.
J6
Faulty main controller (cutter driver PCB)
Replace the main controller (cutter driver PCB)
J7
Cut automatically when printed past the maximum allowable print length of an application of the OS
4-21
Use utilities, such as RIP
Troubleshooting Guide
13. 【403E】,【403F】Printhead abnormal temperature rises Occurrence condition Failure causes
C1 C2 C3 C4 C5
Cause C1 C4 C1 C1 C2,C3 C5
Three instances of the internal head temperature sensor reaching 120oC or higher (or -10oC or lower) have been detected for 28 ms. Printhead Electrical Ink supply system Main unit electrical equipment
The face is physically damaged from jammed paper or from foreign matter falling onto the platen. Electrical shorting in the head Poor head contact Abnormal head temperature rises caused by non-discharging Faulty carriage (relay) PCB, head relay PCB, flexible cable, main controller
Point to check With the cover open, check to see if jams have not occurred. Check that ink is available in the ink. Check to see if a paper cutting failure has not occurred on the most recently used printed matter. Check the face of the printhead (to see if it is not flawed by paper or foreign matter). After removing and inserting the print head, start in service mode to clear the error. Then, restart the printer in normal mode to check to see if the error recurs (possibly poor contact). Check the main unit electrical equipment.
Action Remove. 2F2F (P4-6) 2015 (P4-18) Replace the head. Replace the head. Flow 1
Flow 1 Is the flexible cable disconnected?
T18
No
Yes
Replace the flexible cable Replace the main controller
iPF700/iPF8000 Series
Replace the carriage relay PCB
Replace the head relay PCB
iPF5000/iPF800 Series
Replace the carriage PCB
Replace the carriage unit
Check the ink in the tube
Check the face for flaws (never touch the face)
4-22
Chapter 4 More Sophisticated Fault Isolation Tasks
14. 【4027】Carriage lifting error Occurrence condition
Carriage failing to move to the lift position (lift cam sensor detection error)
Failure causes
CR drive problem
C1
Lift cam drive problem
C2
Sensor detection problem
C3
Cause C1 C2 C3 C1, C2
Carriage unable to travel to the lift position (wide format/medium format) linear encoder read error Lift motor inoperable Idling caused by a damaged coupling (wide format/medium format) Gear out of phase (Narrow format) Deformed sensor mounting plate
Point to check With the HP exterior removed, check to see if there is any foreign matter, such as paper slits. Check the gap phase and also check to see if the sensor flag and gear are not damaged. Visually check the sensor mounting plate for deformation, bitten wires and missing connectors. Restart the printer. And check for successful operation.
Flow 1 Switch on
Action Remove foreign matter. Fix. Fix. Flow 1, Flow 2
iPF5000 Series Is the lift motor running?
No
Faulty lift motor and bundled wires
Replace the main PCB
Yes Is the carriage moving up and down?
Yes
No
Faulty sensor detection system Check the gearing for faults
Lift cam sensor
Lift motor
4-23
Troubleshooting Guide iPF700/iPF800/iPF8000 Series
Switch on
Is the carriage in contact with the edge of the HP?
No
Switch off and move the carriage by hand; does the carriage hits the edge of the HP?
No
Carriage side not rotating
Is the carriage in contact with the coupling?
Faulty lift motor and bundled wires, and faulty gear
Main unit not rotating
Does the carriage lift up and down?
T01
Yes
Yes
Flow 2
Faulty carriage encoder Remove foreign matter
Replace the main PCB
Faulty sensor detection system Operational Replace the carriage unit
iPF700 Series
Lift motor
Coupling
iPF800/iPF8000 Series
Coupling
Lift motor
Carriage HP sensor
4-24
Chapter 4 More Sophisticated Fault Isolation Tasks
15. Imaging Failures ① Soiled print side, ink dropping, soiled reverse side, black/white dots, roller marks Failure causes
C1 C2 C3 C4 C5 C6 C7 C8 C9
Cause C3, C4, C5 C7 C1, C2, C3, C6 C1 C9 C9 C8
Head rubbing caused by an improperly set paper spacing Head rubbing caused by wavy or cockled (wavy paper caused by ink) or by a loose head Ink dropping caused by a faulty recovery system Ink dropping caused by a soiled carriage Ink dropping caused by a faulty head Black and white dots caused by the spur Reverse side (edge) soiling by the suction fan and reverse side caused by a soiled platen Roller marks produced by a feeding failure Ink staining caused by paper rubbed before the ink dries Point to check If the reverse side is soiled, check to see if the feeding system is not soiled. Occurring only at the edges of the soiled reverse side of paper. Occurring outside the print area as well. Check that an incorrect paper type setting is not used (main unit/driver). Paper, such as tracing paper or films, may have difficulty drying. With a high print duty, the ink may be removed if it is touch before it dries. If roller marks are observed, check their location.
Action Clean. Reduction the suction force. Lower the head. Flow 1 Reset. Explain. Explain. Clean.
Flow 1 Soiling caused by the spur
…… …… …… Soiling caused by head rubbing
Clean with the accessory cleaning sheet (iPF5100, iPF6100 only)
Main Menu → Maintenance
→ Spur Cleaning
A flame-retardant cloth may be used in place of the cleaning sheet.
Replace the spur
Wavy paper before printing
Wavy paper
Wavy paper after printing Set the head height to “Auto” or increase it Clean the platen suction holes Improper absorbing power of the suction fan
Increase suction force Replace the suction fan Correct the curls
Curled paper
4-25
Moistened paper Replace with higher-grade paper
Troubleshooting Guide Ink Dropping Clean the purge unit
(1) Clean the rubber parts of the blade and cap of the purge unit with alcohol. (2) Turn the gear one cycle and coat the blade with a wetting solution.
Clean soiling off the head
(1) Move the carriage to the middle. (2) Place an anti-soiling sheet and take out the head onto it. (3) Clean the soiling off the head. *Use commercial purified water. (Do not use tap water) *Never touch the nozzle surfaces.
Clean the carriage unit
(1) With the head removed, clean the peripheral surfaces of the bottom of the carriage. * The carriage unit cannot be fully cleaned without removing the carriage.
Perform Cleaning B
(1) Replace the head in original position and switch on the printer.
4-26
Nozzle surfaces
Chapter 4 More Sophisticated Fault Isolation Tasks
16. Imaging Failures ② Lines, streaks and bands Failure Causes Cause
C2, C3
C1 C2 C3 C4
Software Printer driver settings Main unit Operating environment
Point to check Check that the loaded paper, the paper type specified from the operation panel and the paper type specified with the driver match (unmatched paper type). ※ Paper is fed according to the operation panel setting of the paper type and printed according to the driver setting of the paper type (printing method).
C3 C3
Occurring outside the print area as well.
C3
Occurring only with proof sheets (fine cracks formed in the ink absorbing layer in a low-humidity environment).
C3
Specify a valid paper type.
Check to see if roll paper are not skewed (reload the paper, feed paper manually). Check to see Nozzle Check Print performed in User mode results in an error.
C3
C1, C2 C3, C4
Action
Reload the paper. T03 (P5-3) Imaging Failures ① (P4-25) Use in the recommended environment.
Check the direction and conditions of lines.
Flow 1 Imaging Failures ⑤ (P4-36)
Color misregistration
Flow 1 Lines (streaks)
Black lines (streaks)
White lines (streaks)
Vertical
Soiled pinch roller or linear encoder
Horizontal
Bank blotches
T16
Perform band adjustment
Horizontal
Band blotches
T16
Perform band adjustment
Horizontal edges
Misdirected impact due to edge suction
Lower the head/reduce suction Explanatory drawing 1 force/change to an upper mode
Vertical
Soiled or flawed linear encoder
Replace the linear encoder
Dented paper, disordered impact or non-uniform drying on suction
Reduce suction force or change Explanatory drawing 3 paper
Cracks on the printing side (ink absorbing layer) of proof paper when damp
Use in the recommended environment
Applications/OS
If the problem occurs running Illustrator, uncheck “Bitmap Print”
Explanatory drawing 5
If the problem occurs running Excel, choose Layout → Processing Options and check “Prioritize application color matching”
Explanatory drawing 6
Pasted images only
4-27
Replace the pinch roller or linear encoder
Explanatory drawing 2
Explanatory drawing 4
Troubleshooting Guide Direction of Lines
Vertical
Horizontal
Explanatory drawing 1 Head
Paper Platen Suction
Explanatory drawing 2
Print misregistration
Non-uniform colors
Explanatory drawing 3
Head Paper Platen Suction
Explanatory drawing 4
g
f
e
d
c
b a
4-28
Symbol
Width
a
About 32 mm
b
About 40 mm
c
About 135 mm
d
About 40 mm
e
About 180 mm
f
About 40 mm
g
About 135 mm
Chapter 4 More Sophisticated Fault Isolation Tasks Explanatory drawing 5
Due to an Illustrator bitmap print processing problem, images delivered from Illustrator are marked with lines
Uncheck “Bitmap print” in the Illustrator print window
White lines appear only in a pasted image
Explanatory drawing 6 Inconsistencies between the parts of an image transmitted from Windows when in ICM mode (Windows color matching) In the printer driver properties dialog box, choose Layout -> Processing Options and check “Prioritize application color matching” Use a matching mode other than ICM White lines appear only in a pasted image
Matching mode
Processing options
Color lines
Any color
Horizontal
(including black and white)
Band blotches
Paper path load
T16
Perform band adjustment
Allow the paper to slacken fully to eliminate the effect of back tension to check Check with other paths and other kinds of paper Check the spool shaft for faults
Horizontal edge
Elevated paper
Check the paper is not caught anywhere when it is ejected
Band blotches caused by skewing
Feed paper manually (about 1 m)/set roll media on the spool
Explanatory drawing 7 Vertical
Non-uniform carriage scanning
Explanatory drawing 2
2F26 Faulty carriage encoder
4-29
Troubleshooting Guide Explanatory drawing 7
4-30
Chapter 4 More Sophisticated Fault Isolation Tasks Any color
Horizontal
(including black and white)
T16
Band blotches
Paper overlapping/Paper taken up before drying (non-uniform fusing)
In part, horizontal
Rear end, horizontal
Non-uniform drying
Bands (blotches)
Do not allow paper to overlap until it dries Do not use a media take-up unit
Carriage stops in a recovery operation (printing on long sheets)
Print in an upper mode
Carriage stops waiting for data to be transferred
Check the specifications of the PC and the network
Difference in paper feed between the LF roller and spur
For cut media on the iPF5000 Series only
Vertical
Perform band adjustment
Correct trailing end feeding/print on roll media If the spur is deformed, replace Print in an upper mode or change paper
Cockling Wavy paper caused by ink Dented paper or disordered impact/non-uniform drying caused by suction
Reduce suction force/change paper
Explanatory drawing 3 Non-uniform carriage scanning Explanatory drawing 2 Dented paper caused by the pinch roller nip
2F26 Faulty carriage encoder Change paper Cut the leading end
4-31
Troubleshooting Guide
17. Imaging Failures ③ Blurred, ghost, spread, shaken or undersharp images Failure causes
C1 C2 C3 C4 C5 C6 C7
Cause C1 to C7 C3 C2, C6 Others C5 C3 C7 C7 Others
Carriage operation(belt tension) Electrical (linear encoder, flexible cable) Paper (paper settings, paper difficult to dry, invalid paper information, rubbing, loose paper) Paper feeding system (not occurring)? Resolution (data interpretation, applications, RIP, driver setting) Printhead Adjustment system (head height, head adjustment, inclination adjustment, suction) Point to check
Check images. Check that the paper settings are valid (an invalid paper setting result in an ink overflow). Check to see if any error has been indicated by running Nozzle Check Print in User mode. Check the firmware version (the environmental sensor settings are varied upon recovery from sleep mode). Application-dependent? Paper, such as tracing paper or films, may have difficulty drying. Correct adjustments may not have been achieved due to particular environmental conditions during head adjustment work. The carriage inclination adjustment lever is not set at the correct position (iPF700 Series). If this failure has occurred concurrently with a phenomenon of too slow printing, there may be a data error in Paper Configuration Tool (MCT).
Action Flow 1 Explain. T03 (P5-3) Upgrade. Flow 2 Explain. T15 (P5-20) T15 (P5-20) Update MCT. (P6-5)
Flow 1 Is the carriage belt tension normal?
Yes
T01
Faulty carriage encoder
Damaged idle pulley
No
Print start position varied from path to path
Replace
Replace the carriage belt (unit)
Paper feed direction varied from path to path
Is paper ejected properly?
No
Remove the cause of the failure
Paper elevated while printing
Yes
Increase suction force Clean the platen Replace the suction fan
Normal image
Vertical line Horizontal line
4-32
Chapter 4 More Sophisticated Fault Isolation Tasks Thick, blurred or smeared vertical lines
Misregistration in two-way impact on carriage travel
Satellite effect
Print drawings in character and line drawing mode The carriage will travel slower, making for better impact accuracy (dye models).
T15 Perform automatic head adjustment
Specify one-way printing (which will slow the printing speed)
T15
Only leftmost or rightmost vertical lines are thick or doubly blurred
Perform automatic head adjustment
Ink attracted to the suction fan to make impact accuracy at end points erratic
Print within the guaranteed print area Lower the head Watch for head rubbing Reduce the suction force of the suction fan Watch for head rubbing
Flow 2
Position and direction lacking in regularity
Occurring with Illustrator
Reduce the Illustrator print resolution
Illustrator specification
Occurring with RIP
Driver found valid
RIP problem
Occurring with bitmap (image) data
Check the number of pixels in the source data
Jaggy
4-33
Troubleshooting Guide
18. Imaging Failures ④ Line and character errors Failure causes
C1
Application problem
C2
Printer driver settings
C3
Main unit
Cause C3 C1, C2, C3 C3
Point to check Check to see if an error has not been detected by running Nozzle Check Print in User mode. Check the direction and conditions of lines. Color misregistration
Action T03 (P5-3) Flow 1 T15 (P5-20)
Flow 1
Normal image
Vertical line Horizontal line
Ink attracted to the suction fan to make impact accuracy at end points erratic
Only leftmost or rightmost vertical lines are thick or doubly blurred
Print within the guaranteed print area Lower the head Watch for head rubbing Reduce the suction force of the suction fan Watch for head rubbing
Vertical lines (band) print darker in part
Ink in the idle nozzles is thickened during printing, making impact accuracy erratic or adding to the density
Rotary printing Affected areas move Print a throw-away image (lines) outside the print area in the same color
Thickening is an increase in density of an ink caused by the evaporation of the solvent in the ink.
Only the leading end of a rightmost line is abnormal
Darker prints
Erratic discharge only at the start of impact
Perform Cleaning A
May or may not be avoidable
Photograph or solid print area
Print in an upper mode
Rotary printing
Print a throw-away image (lines) outside the print area in the same color
4-34
Chapter 4 More Sophisticated Fault Isolation Tasks
Thick, blurred or smeared vertical lines
・Misregistration in two-way impact on carriage travel ・Satellite effect
Print drawings in character and line drawing mode The carriage will travel slower, making for better impact accuracy (dye models).
T15 Perform automatic head adjustment
Specify one-way printing (which will slow the printing speed)
T15
Only lines are thick in all directions
Lines printed in CAD mode are automatically subjected to “Enhance thin lines” processing
Perform automatic head adjustment
In the printer driver properties dialog box, choose Preferences and uncheck [Enhance thin lines]
In the printer driver properties dialog box, choose Layout → Processing Options and change Set FineZoom to “No.”
Only characters are thick
Low character output resolution
In the print driver properties dialog box, check [Sharpen characters] in the printer Only on five-color dye and pigmented ink models
4-35
Troubleshooting Guide
19. Imaging Failures ⑤ Defective toning and color misregistration C1
Failure causes Cause C3
Software and applications Printer driver HDI driver RIP Plug-In Main unit Color management
C2 C3 C4
Point to check Check to see if any error has been detected by running Nozzle Check Print in User mode.
2F2F (P4-6) Imaging Failures ⑥ (P4-38)
C1, C2
AutoCAD
C1, C2, C3, C4
Check to see if any error has been detected by running Nozzle Check Print in User mode.
Flow 1
Action
Flow 1
Tinting failures
Application problems
Check with other applications
Print in PDF
Application settings Driver settings
Paper problems
T08
Driver Function Description
Paper chromogenicity
Cases (back print, backlight film, plain paper, tracing paper), gamut problems Paper-specific problems and cases (know-how), evaluation problems/isolation
Color varied before and after fixing
With proofs, allow pigments to stand for 5 to 10 minutes and dyes to stand for one day as a rule.
Driver and MTC version Paper lot variations
Main unit problems
Firmware version
Humidity detection bug; upgraded to V1.35 or later release (if occurring with Mark II only)
Color calibration
Switch off and check and then rerun with RC base paper.
Maladjusted registration
Driver and MCT version
Head problems
T15
Perform automatic head adjustment
Upgrades may result in varied hues
Individual head differences Perform printer calibration Aging head
Color calibration Maladjusted registration
Switch off and check and then rerun with RC base paper.
T15 4-36
Perform automatic head adjustment
Chapter 4 More Sophisticated Fault Isolation Tasks
Color management problems
Colors appearing different from monitor views Different printer used
Build a plan of color management
Colors varied in specific environments (under specific lighting) Dependent on the printer model
Fading and discoloration problems
Use Kyuanos
Caused by light, gases and so on
Dye inks are more liable to fading than pigmented inks.
Chemical changes activated by temperature/humidity
Dye inks are more liable to fading than pigmented inks.
Discoloration of the paper itself
4-37
Troubleshooting Guide
20. Imaging Failures ⑥ Void lines or images Failure causes Cause C4 C1, 2, 3 C1 C2 C4 C3 C2
C1
AutoCAD(Windows only)
C2
Adobe Illustrator
C3
Other applications
C4
Main unit
Point to check Check to see if an error has been detected by running Nozzle Check Print in User mode. Check to see if the latest release of the service pack is installed. AutoCAD general problems Adobe Illustrator problem Underpowered HP-GL/2, HP RTL Other general application problems Postscript data (Adobe Acrobat, Illustrator, etc.)
Action T03 (P5-3) Install. Flow 1 Flow 2 Flow 3 Flow 4 Recommend the use of RIP.
Explanatory drawings
Normal
Defective
Missing objects
Flow 1
With AutoCAD2007 or 2007LT, install Service Pac 2 *All AutoCAD programs, including AutoCAD2007, have fix patches disclosed. Be sure to install the latest patch to the extent possible. Where a large image is pasted, for example, the problem can be avoided by cutting the workload on AutoCAD
Too high image quality setting for AutoCAD
Choose Properties in the AutoCAD Print dialog box Choose Graphics → Raster Graphics Change the setting of Raster and Shading/Rendering View Port and move the slider to left
Driver setting of A1 or higher FineZoom set to Auto
In the printer driver properties dialog box, choose Layout ⇒ Processing Options and change Set FineZoom *The default setting is “No.” Seek confirmation from the customer because the new setting could worsen image quality.
Driver used Too high print quality setting
In the printer driver properties dialog box, choose Basic Settings ⇒ Detailed Setting Mode and change [Print Quality] to “Fast”
Too large an image pasted
Reduce the image resolution using an application, such as Photoshop, to hold the number of pixels to 2,000,000 or below
Not enough PC memory
Expand PC memory
*In addition to image voids, phenomena, such as “Dimmed print,” “Print failure” and “Abnormal tinting (fewer colors),” might be observed.
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Chapter 4 More Sophisticated Fault Isolation Tasks
Flow 2 Due to an Illustrator bitmap print processing problem, images are delivered from Illustrator, void
Uncheck “Bitmap print” in the Illustrator Print dialog box
Flow 3 Appearing on the panel - GL2:W0903 - GL2:W0501
Size of vector data exceeding the processing capacity
- Cut the vector data - use HP RTL data for operability On The Fly
Appearing on the panel - GL2:W0504
Unknown command encountered
Check and fix data before printing
Flow 4
Actions to be taken by probable cause are listed below.
Where a large image is pasted, for example, the problem can be avoided by cutting the workload Change the FineZoom setting to “Yes”
In the printer driver properties dialog box, choose Layout ⇒ Processing Options and change Set FineZoom to “Yes”
Lower high print quality setting
In the printer driver properties dialog box, choose Basic Settings ⇒ Detailed Setting Mode and change [Print Quality] to “Fast”
Reduce the size of image pasted
Reduce the image resolution using an application, such as Photoshop, to hold the number of pixels to 2,000,000 or below
Expand PC memory
Add to PC memory
Images transmitted from Windows found defective when in ICM mode (Windows color matching) Check [Application Color Matching Priority].
In the printer driver properties dialog box, choose Layout ⇒ Processing Options and check [Prioritize application color matching]
Some data found void if high-speed rendering (high-speed rendering engine) is used Uncheck “High-speed rendering”
In the printer driver properties dialog box, choose Layout ⇒ Processing Options and uncheck “High-speed rendering”
Some application may suffer degraded print quality if FineZoom is turned on.
Set FineZoom to “No.”
In the printer driver properties dialog box, choose Layout ⇒ Processing Options and change Set FineZoom to “No” And uncheck “Preview before printing“, “Page layout”, “stamp”.
Print jobs sometimes time out after processing on an underpowered PC
Spool all pages before printing
In the Printer Preferences dialog box, spool the print document to speed up the time the program takes processing Select “Spool all pages of data and transmit the print data to the printer”
4-39
Troubleshooting Guide
21. Imaging Failures ⑦ Printing in a size different from the specification Causes
C1 C2 C3
Microsoft Word bug AutoCAD2008 bug Adobe Illustrator bug
Flow 1 Word problem: Failure to acquire driver settings under specific conditions Case: If an A4-size document is printed, enlarged to A0, in Word, it prints out in A4 the first time and in A0 the second time and thereafter.
Explained in a Microsoft support page. (http://support.microsoft.com/kb/904805/ja) 1. Open the printer driver print properties dialog box from Properties in the Word Print dialog box. 2. Choose enlarged printing and close the dialog box. 3. Close the Word Print dialog box without printing. 4. Open the Word Print dialog box again and open the printer driver print properties dialog box from Properties. 5. Close the printer driver properties dialog box. 6. Print.
Flow 2 AutoCAD LT2008’s failure to acquire relevant information from the printer driver has resulted in a mismatch in processing from the driver. Method 1 (Do not change settings in the printer properties dialog box in the Control Panel) Select a printer the AutoCAD print dialog box and change to 1200 dpi in the custom properties dialog box. This procedure will enable AutoCAD to acquire relevant information from the print driver, assuring successful processing. Method 2 Create a PC3 file for each unique set of printer settings.
Flow 3 Printing data in a non-standard size (60x150cm) in Adobe Illustrator CS halts after about 90 cm.
Adobe Illustrator CS and CS2 bug. http://support.adobe.co.jp/faq/faq/qadoc.sv?225277+002 It appears that the data size mentioned above has been mapped to the standard size closest to the width of the paper size selected by Illustrator, resulting in a width of ARCH D (609.6 mm). As a result, 150 cm long data can only be printed as far as 91.44 cm. This problem occurs if you choose Paper Settings... and Print in this order when printing in Illustrator. Reverse this order to print by choosing Print and Paper Settings... in this order.
4-40
Chapter 4 More Sophisticated Fault Isolation Tasks
22. Imaging Failures ⑧ No printing C1
Failure causes
C2 C3
Cause C3 C1/C2 C3
Software Printer driver HDI driver RIP Plug-In Main unit
Point to check Check Nozzle Check Print. Print using other software, other drivers and other PCs.
Action T03 (P5-3) Flow 3 in Imaging Failures ⑥ (P4-38)
Unusually slow printing
AutoCAD AutoCAD2007 (LT)
AutoCAD2007 problems
- A file having a large TIFF image pasted to it - A fatal error occurs printing the file after choosing File → Open
In the AutoCAD print properties dialog box, choose Print Options and check “Print background” to print
Other applications See “Imaging Failures ⑥”
4-41
Troubleshooting Guide
23. Operational Failures ① PosterArtist won’t launch Failure causes
C1
PosterArtist2007/2008
C2
PC problem
Cause
Point to check
C1
The PC timer has been altered after the installation.
C2
PosterArtist bug
Action Correct the PC date and time. Upgrade.
A license management error may occur if the PC time is reverted to a point in the past
Restore the original PC time. If PosterArtist still does not launch, cancel the license and uninstall PosterArtist and then reinstall it.
You have logged in to Windows Vista with a user name containing double-byte characters
Log in with a user name consisting solely of single-byte characters (already fixed in V2.00.01)
An obsolete printer driver, such as BIJ and FAX, is installed
Upgrade to V2.00.01 or later
Oversize is specified as a document size as the default setting of the printer driver
Upgrade to V2.02.10 or later, or specify a document size other than oversize
PosterArtist has been installed or launched on a PC carrying a serial ATA HDD and running in AHCI mode (*)
Upgrade to V2.02.11 or later, or install SPS2.4 SP1.
*AHCI mode: Short for Advanced Host Controller Interface, AHCI refers to a serial ATA native interface specification first implemented in serial ATA2. Serial ATA 1.0a used to emulate IDE in a software manner, but AHCI mode helps demonstrate the essential serial ATA access speed.
4-42
Chapter 4 More Sophisticated Fault Isolation Tasks
24. Operational Failures ② The main unit won’t start or the power turns off automatically (without an error occurring) Failure causes
Electrical faults
C1
Faulty operation panel (and cable) Faulty PCB (and cable) Faulty main controller (and cable)
Faulty printhead
C2
Faulty printhead
Cause
Point to check The main unit won’t turn on, or the main unit starts but the power turns off automatically. Start the main unit with the head being removed.
C1 C2
Action Flow 1 Replace the head.
Flow 1 Check for cable contact between the operation panel PCB and the main controller
Is 5V power available to the operation panel? (See below) No Other than the iPF5000 Series
Replace the operation panel Yes
iPF5000 Series
Is the main controller green LED on?
Check 26 V appear on pin 9 of main controller J1801
Off
Normal Check 5 V appear on pin 12 of main controller J1801
On
Replace the operation panel cable
Normal
Abnormal Replace the main controller Replace the operation panel cable Replace the power PCB
■Operation panel supply voltage check points Model
Measurement point
iPF5000 Series
J1 pin 11
Other than iPF5000 Series
J101 pin 11
Operation panel PCB
Voltage +5V
J1 pin 11 on iPF5000 Series
4-43
Abnormal
Replace the power PCB Replace the main controller
Troubleshooting Guide
25. Operational Failures ③ Cannot install Failure causes Cause C1 C2
C1
The user software CDs setup menu does not appear
C2
Cannot install the HDI driver Point to check
QuickTime Ver.7 is installed. Multiple copies of AutoCAD are installed.
Flow 1 Cannot install from the integrated installer sometimes due to a QuickTime Ver. 7.0.2 bug
Upgrade to the latest release of QuickTime or uninstall it Install the printer driver and other tools individually without using the integrated installer
Flow 2 The HDI driver installer installs only the latest version of the AutoCAD HDI driver
Run AutoCAD “Add Plotter Wizard” to install an earlier version of the AutoCAD HDI driver
4-44
Action Flow 1 Flow 2
Chapter 5 Fault Isolation Tool Collection
Chapter 5 Fault Isolation Tool Collection
T01 Carriage Encoder Fault Isolation Tool Cannot print Random uneven lines in an image in paper feed direction
Can print
Check the main controller flat cable (long) for connection
Clean the end face and then reinsert the cable
Is the flat cable disconnected?
Replace the flat cable
Yes
T18 No
Replace the sensor/carriage Replace the linear encoder film Replace the main controller
Position-dependent uneven lines in paper feed direction
Is the flat cable disconnected? No
T18
P4-28 Explanatory drawings2
Replace the flat cable
Yes
Normal operation is restored by wiping the linear encoder film
Replace the linear encoder film later
Remove the linear encoder film and wipe it lightly with lens-cleaning paper moistened with water
T02 Interpreting Nozzle Check Patterns Printing Nozzle Check Print 0 1200dpi 1
1279
Identical to the arrangement of caps
2
A train B train
0 32 64
0 1
2
2
3
4
1 33
34
6 3
35
5 7
64 65
66
66
67 65
Printing in service mode (one horizontal line per nozzle)
67 Printing in user mode (one horizontal line per two nozzles)
5-1
Troubleshooting Guide
Five-color dye and pigmented ink models
Canon imagePROGRAF iPFxxxx Nozzle Check Pattern SERVICE
C A train
M A train
Y A train
C B train
M B train
Y B train
MBk A train
MBk A train
Bk A train
MBk B train
MBk B train
Bk B train
Twelve-color pigmented ink models
Eight-color pigmented ink models Canon imagePROGRAF iPFxxxx Nozzle Check Pattern SERVICE
Canon imagePROGRAF iPFxxxx Nozzle Check Pattern SERVICE
(L)
(L)
Y A train
PC A train
C A train
PC A train
C A train
PM A train
Y B train
PC B
C B train
PC B train
C B
PM B train
PGy A train
Gy A train
MBk A train
Gy A train
Bk A train
Gy A train
PGy B train
Gy B train
MBk B train
Gy B train
BK B train
Gy B train
Left head
(R)
(R)
PM A train
M A train
Bk A train
Y A train
MBk A train
M A train
PM B train
M B train
Bk B train
Y B train
MBk B train
M B train
R A train
G A train
B A train
PM A train
C A train
PC A train
R B train
G B train
B B train
PM B train
C B train
PC B train
Right head
※With the iPF5100, iPF6100, iPF8100 and iPF9100, the positions of Bk and MBk are interchanged.
5-2
Chapter 5 Fault Isolation Tool Collection
T03 Nozzle Check Print Fault Isolation Tool Normal condition (Five-color models)
③Total non-discharge of two adjacent colors
①Total non-discharge in a train
②Total non-discharge of one color
④Total non-discharge of the upper and lower halves of a train
⑤Regularly ordered non-discharge
⑥Data void non-discharge (in train A or B only)
⑦Data void non-discharge (in both trains A and B)
⑧Mixed colors
⑨Blurring
⑩Non-discharge of all colors in one or two heads
⑪Irregular non-discharge
①Total non-discharge in a train
Suspect a fault in the electrical system
T17
Possibly electrical non-discharge in any part other than the head
Not a faulty power PCB
②Total non-discharge of one color
Is there air in the tube? Yes
Suspect a fault in the ink supply system
T11
Possibly faulty ink supply system
Suspect a fault in the electrical system
T17
Possibly electrical non-discharge in any part other than the head
No
Not a faulty power PCB
5-3
Troubleshooting Guide ③Total non-discharge of two adjacent colors
Is there a history of occurrences of Vh monitor error 2618?
No
Suspect a fault in the recovery system, ink supply system or head
T11
Possibly faulty ink supply system
Suspect a fault in the electrical system
T17
Possibly electrical non-discharge in any part other than the head
Yes
Not a faulty power PCB
Faulty head/replace.
④Total non-discharge of the upper and lower halves of a train
⑤Regularly ordered non-discharge
Suspect a fault in the electrical system
Perform Cleaning B
Changing or diminishing positions (non-discharge corrected)
Not a faulty power PCB
Positions unchanged or increased (*) (non-discharge persisting)
T17 Electrical non-discharge most likely in any part other than the head
T17 Electrical non-discharge most likely in any part other than the head
* The nozzles may have failed by themselves, Replace the head, but not before performing T17 to make sure that there are no electrical faults elsewhere. ⑥Data void non-discharge (in train A or B only)
Suspect a fault in the electrical system
T17
Possibly electrical non-discharge in any part other than the head
T17
Most unlikely flat cable disconnection
Not a faulty power PCB ⑦Data void non-discharge (in both trains A and B)
Suspect a fault in the head
⑧Mixed colors
Suspect a fault in the recovery system, ink supply system or head
Problem persists after Cleaning B ⑨Blurring
Ink available in the tube
⑩Non-discharge of all colors in one or two heads
T11
No ink left in the tube
Total non-discharge of the two heads on a two-head model
iPF5000 Series
Faulty ink supply system most likely
Replace the power PCB
iPF8000 Series
Total non-discharge of a single head on a two-head model
Check the carriage relay PCB/flat cable (short) ⑤a for connection
iPF8000 Series
Check the flat cable (short) ⑤a for connection
iPF5000 Series Total non-discharge of the single head on a single-head model
Possibly faulty ink supply system
T11
T17 Check the carriage relay PCB/flat cable (short) for installation (contact)
iPF700 Series iPF800 Series
T17 Normal * See P5-22 Electrical System Block Diagram about the flat cable (short) ⑤a
Print and check Vh output on the main controller (21.5 V)
iPF5000 Series
5-4
Abnormal
Electrical non-discharge most likely in any part other than the head
Electrical non-discharge most likely in any part other than the head
Replace the power PCB
Chapter 5 Fault Isolation Tool Collection ⑪Irregular non-discharge
Suspect a fault in the head
T11
Possibly faulty ink supply system
Replace the head
5-5
Troubleshooting Guide
T04 Information required to request verification In requesting verification following the occurrence of output problems with an application, please collect the following kinds of information:
1. Application information ・ Application name and version ・ Occurrence data Limit to a minimum volume of occurrence data that is approved by customers. ・ Problem handling procedures List each individual procedure performed to combat the reported problems. ・ Explanation of user complaints (if defects are found in the print results) Print result NG (attach sheets showing the specific location of the problems in question and other relevant information) Print result OK (results expected by customers)
2. PC information ・ Detailed PC information (-> T06) This information helps build an environment in which to reproduce the reported problems.
3. Driver information ・ Driver and other settings in effect at the time of failure occurrence (-> T07). This information is needed to reproduce the problems in question. For information about anything other than the driver, collect screen shots (-> T10). ・ PRN file (-> T05) The PRN file stores data that is transmitted from the PC (driver) to the printer. It can be analyzed to facilitate fault isolation.
5-6
Chapter 5 Fault Isolation Tool Collection
T05 Collecting a PRN File (Windows only) Windows printer driver Right-click on a printer on the printer list and then click Properties
On the Port tab, note the port that is checked
Check “FILE:” for the Port
If you print in this condition, a dialog box appears prompting you to specify where to save the file and under what file name; enter these
Reset the printer to the port noted above when the process is complete
HDI driver In the AutoCAD print dialog box, check “plot to file” and print
Macintosh Macintosh does not provide a means of collecting a PRN file
5-7
Troubleshooting Guide
T06 Collecting PC Detailed Information ※Note PC detailed information can be collected by following the steps suggested below. Taking back the information thus collected with you, be sure to seek approval from the customers. If necessary, edit the information file collected into a format acceptable to the customers before taking it back with you.
Windows Choose Start → Run..., type “msinfo32” and click OK
Choose Operation → Save as a text file or choose File → Export
Specify the file you want to save
5-8
Chapter 5 Fault Isolation Tool Collection Macintosh Choose Apple → About This Mac
Click More info...
Choose File → Save
Set Plain Text as a format and select the file you want to save
5-9
Troubleshooting Guide
T07 Collecting Printer Driver Settings After configuring a print job with an application, collect print driver settings before clicking Print. If the driver properties dialog box has a Support tab
Click the Support tab
Click Settings
Clicking Copy would copy the document to the clipboard; opening an editor, such as Notepad, paste and save it
5-10
Chapter 5 Fault Isolation Tool Collection If the driver properties dialog box does not have a Support tab Click the Favorites tab in the printer driver properties dialog box and click Add
Type a name and click OK
Select the favorite just added and click Export
Select a file name and save the file * You can import the file thus saved to confirm its settings by choosing Import File
5-11
Troubleshooting Guide Macintosh Support dialog box Click Settings in the Support or Version Information dialog box
Version Information dialog box
Specify the folder in which to save the file, as well as the file name, and click Save
T08 Driver Function Description To be added in an upcoming edition.
5-12
Chapter 5 Fault Isolation Tool Collection
T09 Collecting Status Information
Windows Click Save Status on the Information tab in the status monitor
Status information is written to a specified file as text data
Macintosh Click View/Save Status in the window that opens following a click on Settings in the printer driver utility panel
Check “Save file” in the resulting window and click OK
5-13
Troubleshooting Guide
T10 Collecting Screen Shots Windows Screen as a whole
Press the Print Screen key
Current window
Press the Alt + Print Screen keys
Macintosh Specified area
After pressing the Apple + Alt +4 keys, specify a range with the mouse
Current window
After pressing the Apple + Alt +4 keys, press the Space key
5-14
Chapter 5 Fault Isolation Tool Collection
T11 Ink Supply System Fault Isolation Tool Can be checked without removing the outer covering Adjacent three colors
Little or no ink left
Check the tube for ink
T02
Pull out the carriage
Flow 1 Purge fault isolation
Flow 2
Else
T14 Check to see if the head ink supply joint is properly connected
Properly connected (check also for lever cracks)
Check to see if foreign matter is not stuck in the purge cap and wiper
Remove the foreign matter
Air leak isolation
Cannot be checked without removing the outer covering Check the carriage position on capping
A clearance of about 8 mm (Photo 1)
2F26
iPF5000 Series: Photo 1 Other than iPF5000 Series: Photo 2
Lower the cap and check its clearance from the head
Parallel with a clearance of 2 mm (Photo 3)
Flow 1
Purge fault isolation
Check the tube at the position not visible above
Sufficient ink left
Flow 2
Air leak isolation
Little or no ink left
Adjacent three colors T02 Else
Flow 1 Purge fault isolation
Flow 2 Air leak isolation
Photo 1
iPF5000 Series
Photo 2
Other than iPF5000 Series
About 8 mm
About 8 mm
Photo 3
About 2 mm
5-15
Troubleshooting Guide Turn the gear by hand to check the cap moves up and down and that the wiper blade moves forward and backward (*1)
Flow 1
Replace the purge unit
Not movable
Movable Check the carriage rip
*1 Sequence of checking the purge unit for normal operation ①The cap moves down. ②The wiper blade moves forward and backward. ③The cap moves up. Turn the gear clockwise (toward a triangular mark) by giving it 11.25 turns to complete one cycle of operation.
Replace the purge unit
Flawed
Not flawed
Is the absorber in the cap elevated? No
Flow 2
Yes
Air leak fault isolation
Correct the elevation
Flow 2
Air leak isolation
Wiper blade
Cap
Rip
Absorber
Flow 2
Direction of gear rotation
Gear
Open the cap to locate air leaks.
Open the supply valve Ink drops
Air leak from the supply unit
Replace the tube (for the iPF5000 Series, the tube is integrated into the supply unit) Leak from the joint unit (head joint, tube, supply unit)/replace Possibly faulty head
Normal No ink drops
Flow 3
Head lever
Joint unit
Tube lever
Flow 3
Fill the tube with air to check the behavior of the ink.
Pull out the carriage
T14
Open the tube lever * Do not open the head lever.
Open the ink supply valve for about 2 seconds, observing the behavior of the ink in the tube
5-16
Close the tube lever
Flow 4
Chapter 5 Fault Isolation Tool Collection Flow 4
Isolate faults from the behavior the ink (air) in the tube.
Fill the tube with air (Flow 3) Can fill the tube (normal)
Cannot fill the tube (clogged)
Start the printer in service mode and perform Cleaning B (Cleaning B consumes about 5 g of ink per ink.)
Check the tube for breakage or collapse
Switch off the printer and pull out the carriage
Correct the breakage or collapse
Check the behavior (air) of the ink in the tube
T14
Moving
Ink Supply Valves ■iPF5000 Series
■iPF700 Series
■iPF800/iPF8000 Series
5-17
Still
Replace the tube or the supply unit
Replace the purge unit
Faulty purge
Replace the supply unit
Air leak
Troubleshooting Guide
T12 Purge Unit Fault Isolation Tool Remove the cover
Check the purge unit for presence of foreign matter
Remove the foreign matter
Foreign matter found
If the foreign matter is a hard substance, replace the purge unit
No foreign matter found
Turn the gear by hand to check the cap Replace the purge unit moves up and down and that the wiper Not movable (*1) blade moves forward and backward Movable
Switch on Movable *1 Sequence of checking the purge unit for normal operation ① The cap moves down. ② The wiper blade moves forward and backward. ③ The cap moves up. Turn the gear clockwise (toward a triangular mark) by giving it 11.25 turns to complete one cycle of operation.
Replace the purge unit Totally not movable
Switch off once
Abnormal
With the purge unit being removed from the main unit, 2F26 switch on the power and Normal (*1) check for operations Carriage inoperable
Lock pin
Wiper blade Cap
Direction of gear rotation
5-18
Replace the main PCB
Gear
Chapter 5 Fault Isolation Tool Collection
T13 Linear encoder film installation fault isolation tool Check the mounting leaf spring for deformation
Check the linear encoder for slacks
Fix the leaf spring
Check the coil for elongation (iPF8000 Series)
Replace the coil
Is the linear encoder film inserted in the sensor groove on the carriage side?
Fix
Is the positional relationship of the linear encoder film with the support plate proper?
Fix
iPF700/iPF800/iPF8000 Series
T14 How to unlock the carriage (without having to remove the cover) iPF5000 Series
Switch on the printer with the top cover open detection sensor disabled
18 to 28 seconds after the printer is switched on
iPF800 Series
iPF700 Series
Unplug the printer when the carriage has moved to about the middle after being unlocked
Choose Main Menu → Maintenance → Replace rail cleaner → Yes
iPF8000 Series
5-19
Check and close the top cover
Troubleshooting Guide
T15 Recommended head adjustment procedure * Prepare photo glossy paper (thin), photo semi-glossy paper (thin), proof paper 2 or Mitsubishi IJ-Proof (DDCP-Kote) and set the head height to “Low” and perform the adjustment. Perform automatic head adjustment in User mode (details)
iPF5000 Series iPF700 Series
Reset the head height to “Automatic”
Adjust the head inclination
iPF800 Series V1.23 or later (CR_REG factory-executed)
iPF8000 Series
Check the firmware version number V1.20 or earlier
Upgrade to the latest version
Load photo glossy paper in the maximum size that can be loaded and execute CR_REG (*)
* Choose Service Mode → Adjust → CR_REG → EXECUTE → YES and click OK.
T16 Recommended band adjustment procedure Check no unusual loads are placed on paper feeding and rewinding
Choose Main Menu → Print Adjustment → Automatic Band Adjustment → Standard Adjustment → Yes
Is any print error detected by running Nozzle Check Print in User mode?
With non-recommended paper, perform Detailed Adjustment.
2F2F
Abnormal
Non-Discharge Error
Normal Perform Band Fine Adjustment Abnormal For the iPF700/iPF800 Series, perform Head Inclination Adjustment Abnormal
The problem could be remedied by selecting “Perform automatic head adjustment with the head height being lowered” or “Print in an upper print mode”
Band Fine Adjustment procedure ① Print the data in error. ② When printing has started, press the Online button to pause the printing. ③ Press the Menu button to open the Now Printing menu. ④ Select Band Fine Adjustment using the ↑ and ↓ buttons. ⑤ Choose a numeric value using the ↑ and ↓ buttons (between -5 and +5). ⑥ Press the Online button to resume the printing and confirm the image. ⑦ If the problem persists, repeat steps ② to ⑤.
Set the type and size of the paper to be used for adjustment to equal those of the paper used for actual printing. To apply the result of paper feed adjustment to printing, it is necessary to set [Paper Feed Adjustment] to [Prioritize Band Joint] beforehand. With [Paper Feed Adjustment] set to [Automatic], the result of adjustment would be applied to printing only if [Prioritized Image Quality] is set to [Photographs and Illustrations] or [Office Documents] in the printer driver.
5-20
Chapter 5 Fault Isolation Tool Collection
T17 Electrical discharge fault isolation tool Check flat cable ③a for proper connection to the main controller
Abnormal
Reinsert the connector
Confirm that the connector is locked, and is not interted slantwise.
Normal
With the printer switched off, do the following: - Clean head contact pin ⑦. - Clean head contact pin ⑦ with a blower. - Remove and reinsert the head (three times). * After unlocking the carriage in T14, pull it out and then remove and reinsert the head.
iPF5000 Series
[Continuity check] Check for a disconnection between flat cable ③a and contact pin ⑦
Abnormal
T18
iPF700 Series
Normal
Flow 1
Replace the carriage unit (*1) Replace the carriage unit (*2)
Replace the carriage relay PCB
The iPF700 does not allow continuity checking between ③a and ⑦ (because such checking requires the intervention of the IC on the carriage relay PCB)
Flow 2
iPF800/iPF8000 Series
Flow 1
Replace the main controller
Flow 2
Check flat cables ③b and ⑤a for proper connection to carriage relay PCB ④ (contact check)
Replace the printhead
Replace the carriage unit
[Continuity check] Check for a disconnection between a and b of flat cable (long) ③
T18
Replace flat cable (long) ③
Normal
[Continuity check] Check for a disconnection between flat cable ③a and contact pin ⑦
T18
Disconnected
Abnormal
Normal
Flow 1
Replace the carriage relay PCB Replace the carriage unit (*2)
*1 The flexible cable (long) and the head relay PCB take long to replace (to be replaced as a unit). *2 The flexible cable (short) and the head relay PCB take long to replace (to be replaced as a unit).
5-21
Troubleshooting Guide
Electrical System Block Diagram ① Power PCB
③Flat cable (long)
⑥Carriage PCB
a
b
⑦Contact pin ②Main controller
⑧Printhead
iPF5000 Series Carriage Unit
③Flat cable (long)
①Power PCB
④Carriage relay PCB ⑤Flat cable (short) ⑥Head relay PCB
a
b
a
b
⑦Contact pin ②Main controller
⑧Printhead
iPF800/iPF8000 Series Carriage Unit
iPF700 Series Carriage Unit
5-22
Chapter 5 Fault Isolation Tool Collection
■iPF5000 Series PCB layout メインコントローラ Main controller
電源基板 Power PCB メンテナンスカートリッジ中継基板 Maintenance cartridge relay PCB
ロール紙ユニット基板 Roll media unit PCB
Carriage PCB キャリッジ基板
操作パネル基板 Operation panel PCB
■iPF700 Series PCB layout Carriage relay PCB キャリッジ中継基板 Power PCB 電源基板
HDD HDD Main controller メインコントローラ
Operation panel PCB 操作パネル基板
Head relay PCB ヘッド中継基板
Maintenance cartridge relay PCB メンテナンスカートリッジ中継基板
5-23
Troubleshooting Guide
■iPF800 Series PCB layout Head relay PCB ヘッド中継基板 キャリッジ中継基板 Carriage relay PCB 下段ロール紙ユニット中継基板 Lower roll media unit relay PCB
操作パネル基板 Operation panel PCB
下段ロール紙ユニット基板 Lower roll media unit PCB
Power PCB 電源基板
メインコントローラ Main controller
HDD HDD
■iPF800 Series PCB layout 電源基板 Power PCB
メインコントローラ Main controller ヘッド中継基板 Head relay PCB
キャリッジ中継基板 Carriage relay PCB
HDD HDD Take-up relay PCB 巻き取り中継基板
巻き取り基板 Take-up PCB
5-24
Operation panel PCB 操作パネル基板
Chapter 5 Fault Isolation Tool Collection
T18 Flat Cable Fault Isolation Tool
Example 1: 0.5 mm-pitch flat cable disconnection check
CR2032
1. Connect flat cables 3a and 3b under test to connectors J02 and J01 of the flat cable checker, respectively. 2. Load a battery into the flat cable checker for the flat cable connected to connector J01. 3. Slide SW1 to ON to switch on the PCB. If the green LED turns on at this time, go to 4. If the red LED turns on, there is a full disconnection. 4. Touching the flat cable under test by hand, check to see if the LED turns from green to red. If a disconnection occurs momentarily, the LED will turn red, pointing to a partial disconnection.
J01
J02
Example 2: 1 mm-pitch flat cable disconnection check 1. Connect flat cables 3a and 3b under test to connectors J1002 and J1001 of the flat cable checker, respectively. 2. Load a battery into the flat cable checker for the flat cable connected to connector J1001. 3. Slide SW1 to ON to switch on the PCB. If the green LED turns on at this time, go to 4. If the red LED turns on, there is a full disconnection. 4. Touching the flat cable under test by hand, check to see if the LED turns from green to red. If a disconnection occurs momentarily, the LED will turn red, pointing to a partial disconnection.
J03
J1001
J1002
■Sample connection Flat cable checker
Flat cable checker
* No battery is required for a PCB having its flat cable connected to J02.
Button battery CR2032
J01 J02
a
b ③Flat cable (long)
④Carriage relay PCB
②Main controller
《Supplement information》 In the example above, how the tool works on occurrence of a fine disconnection in the flat cable is explained. If a complete disconnection occurs, the LED will light red from the beginning or it will turn red after SW2 is pressed.
5-25
Troubleshooting Guide
Example 3: Main controller and head contact pin continuity check 1. 2. 3. 4.
Identify the color (chip) that has been found to have an imaging failure in a Nozzle Check Print operation. Connect flat cable ③a under test to connector J02 of the flat cable checker. Connect the ― terminal of the tester to any grounding terminal (GND as shown below). Chips (A through F) have a specific color to control each and also have six contacts each. Check all these contacts for continuity. 5. With the E-chip, for example, apply the + terminal of the tester to the contact at position E shown below to check for continuity. (An example of making a continuity check on E-chip signals is shown below.)
■Nozzle check print and chip layout (Double-head model example)
A
B
C
D
E
F
A
B
C
D
E
Left head
Right head
F
Layout of head contact pins exposed with the head removed
A B
A
C
B A
C
B GND
GND
F
B GND
GND
GND
F C
A
D
C
A
B A
C
B
D D
C
E
E E
D
F E※
D
E F F
E GND
F
D GND
GND
GND
GND
*Inaccessible for checking on the iPF5000 Series.
5-26
Tester
Chapter 5 Fault Isolation Tool Collection
T19 Special Mode for Servicing 1. Service Mode Service mode is used to set up the main unit and check its operations. Its functions include: ・View and print Print Inf ・Print nozzle check patterns with the non-discharging nozzle backup feature turned off ・Clear error logs ・Check sensor operation (I/O displays)
(1) Invoke and exit service mode Switch on the printer while pressing the [Paper Source] button and the [Information] button simultaneously. To exit service mode, switch off the printer, then back on. ※ The printer, when started in service mode, comes up with the startup error check disabled. When the repairs are complete, be sure to start the printer in normal mode to check its operations.
(2)Print Print Inf Collect information to aid in fault isolation from error logs, etc. in the main unit. 【SERVICE MODE >
DISPLAY >
PRINT INF
> YES】
(3) Nozzle Check Print To isolate faults, print nozzle check patterns with the non-discharging nozzle backup function turned off. 【SERVICE MODE >
ADJUST
>
PRINT PATTERN > NOZZLE 1】
(4) Clear error logs Clear those serviceman calls that are prefixed with E (in the event of inability to start the printer). Having fixed the errors, simply start the printer in service mode to let the calls cleared.
(5) I/O displays I/O displays designate the status of the port I/O signal of each sensor or switch as “0” or “1.” 【SERVICE MODE >
I/O DISPLAY >
I/O DISPLAY 1】
【SERVICE MODE >
I/O DISPLAY >
I/O DISPLAY 2】
Display
Explanation
I/O DISPLAY 1 0000000000000000 ↑ ①②③④⑤⑥⑦⑧⑨⑩⑪⑫⑬⑭⑮⑯
Shows switch ON (1)/OFF (0) (① to ⑯ in the table below)
I/O DISPLAY 2 0000000000000000 ↑ ①②③④⑤⑥⑦⑧⑨⑩⑪⑫⑬⑭⑮⑯
Shows switch ON (1)/OFF (0) (① to ⑯ in the table below)
5-27
Troubleshooting Guide
I/O DISPLAY 1
Display position ① ② ③ ④ ⑤ ⑥ ⑦ ⑧ ⑨ ⑩ ⑪ ⑫ ⑬ ⑭ ⑮ ⑯
I/O DISPLAY 2
Display position ① ② ③ ④ ⑤ ⑥ ⑦ ⑧ ⑨ ⑩ ⑪
Explanation Pump cam sensor Ink valve open/close sensor R Ink valve cam sensor L Ink valve cam sensor R Spur cam sensor Lift cam sensor LF roller HP sensor Top cover sensor Carriage cover sensor Tank cover sensor R Tank cover sensor L LF_PE sensor Cassette paper detection sensor Cassette detection sensor Prefed paper detection sensor Cassette cam sensor
0: Sensor on, 1: Sensor off 0: Sensor on, 1: Sensor off 0: Sensor on, 1: Sensor off 0: Sensor on, 1: Sensor off 0: Sensor on, 1: Sensor off 0: Sensor on, 1: Sensor off 0: Sensor on, 1: Sensor off 0: Cover open, 1: Cover closed 0: Cover open, 1: Cover closed 0: Cover open, 1: Cover closed 0: Cover open, 1: Cover closed 0: Sensor on, 1: Sensor off 0: Sensor on, 1: Sensor off 0: Sensor on, 1: Sensor off 0: Sensor on, 1: Sensor off 0: Sensor on, 1: Sensor off
Explanation Roll path sensor Roll cam sensor Cutter lift sensor Cutter right edge sensor Cutter left edge sensor Carriage HP sensor/Lift cam sensor Pressure release sensor Paper sensor Roll Paper rotation detection sensor Roll unit detection Cutter unit detection
⑫
Paper take-up unit mount detection
⑬ ⑭ ⑮ ⑯
Paper take-up unit sensor Ink valve open/close sensor L Not used Not used
0: Sensor on, 1: Sensor off 0: Sensor on, 1: Sensor off 0: Sensor on, 1: Sensor off 0: Sensor on, 1: Sensor off 0: Sensor on, 1: Sensor off 0: Sensor on, 1: Sensor off 0: Pressure release, 1: Pressure 0: Paper not available, 1: Paper available 0: Sensor on, 1: Sensor off 0: Roll Paper unit not available, 1: Roll Paper unit available 0: Cutter unit not available, 1: Cutter unit available 0: Paper take-up unit not available, 1: Paper take-up unit available 0: Sensor on, 1: Sensor off 0: Sensor on, 1: Sensor off
2.PCB Replacement Mode PCB Replacement mode is used to replace the main controller or maintenance cartridge relay PCB. At PCB replacement, be sure to have the latest release of firmware transferred to the printer in download mode to keep the firmware consistent.
(1) Invoke and exit PCB Replacement Mode Switch on the printer while pressing the [Paper Source] button and the [Information] button simultaneously. (This is the same way as you invoke Service Mode.) To exit Replacement Mode, switch off the printer, then back on.
5-28
Chapter 5 Fault Isolation Tool Collection
(2) Using PCB Replacement Mode ① Start in PCB Replacement Mode. The message “REPLACE MODE
/
CPU BOARD” appears on the display.
②Select the board you want to replace with the < and > buttons and press the [OK] button. CPU BOARD:
Select if the main PCB has been replaced.
MC BOARD:
Select if the maintenance cartridge relay PCB has been replaced.
③When the message “Turn off printer.” appears to signify the completion of restore, switch off the printer to exit PCB Replacement Mode.
3.Download Mode Use Download Mode to transfer (download) firmware from the PC to the printer when the printer does not start normally or when it is necessary to replace the main controller. Switch on the printer while pressing the [Paper Source] button and the [Stop] button simultaneously. To exit Download Mode, switch off the printer, then back on. Use the service tool “L Printer Service Tool” to upgrade the firmware. For the latest release of the firmware see Technician Information.
5-29
Troubleshooting Guide
T20 Cleaning operation 1. Manual cleaning 1-1. Cleaning A (Normal suction) The kind of suction in which the purge pump is driven, with the ink supply valve open, to ready the nozzle conditions ※About 1 to 2 g of ink is consumed for each color per head. 1-2. Cleaning B (Normal suction, high) The purge pump is driven, with the ink supply valve open, to heighten the internal negative pressure, when the valve is released to let the ink infiltrate the head at once, thereby eliminating the air accumulated in the liquid chamber in the filter under the head. ※About 5 to 7 g of ink is consumed for each color per head.
2. Automatic Cleaning 2-1. Initial Filling The ink tube and head are filled with ink at installation. Initial filling is similar in the principle of cleaning operation to Cleaning B. ※The longer the tube is, the more ink is consumed. ※About 15 to 25 g of ink is consumed for each color per head. (17- and 24-inch model), when compared with about 45 to 55 g (36-, 44- and 60-inch models). 2-2. Timed Suction 1 (Turned on automatically 168 to 720 hours after capping; normal suction) Timed Suction 1 is similar in the principle of cleaning operation to Cleaning B. ※About, 5 to 7 g of ink is consumed for each color per head. 2-3. Timed Suction 2 (Turned on automatically 960 hours after capping: liquid level adjustment) Timed Suction 2 is similar in the principle of cleaning operation to two iterative cycles of Cleaning B. ※About 10 to 14 g of ink is consumed for each color per head. 2-4. Head Replacement (Draining the head you want to replace and fill the new head with ink) ※About 17 g of ink is consumed for each color per head.
5-30
Chapter 6 Miscellaneous Information
Chapter 6 Miscellaneous Information
1. How to interpret Print Inf ※Print Inf is updated each time the printer is switched on and off. Canon imagePROGRAF iPF700 PRINT INF Firm:01.31 Boot:01.01 MIT:2.16 S/N:ACY00535 SYSTEM TYPE:ACY00535 36 0 TMP:28 SIZE_LF: 0.0 SIZE_CR: 914.7 HEAD S/N:483B0000 HEAD LOT:166K23B0 INK C :32 M :2 Y :27 MBK :19 MBK2:19 BK :19 WARNING 01:01800500-1010 02:01800500-1010 03:01810102-1002 04:01810102-1002 06:01061000-1021 07:01810102-1002 08:01810102-1002 09:01810102-1002 11:01061000-1021 12:01800500-1010 13:01800500-1010 14:01800500-1010 16:01810106-1006 17:01810106-1006 18:01810106-1006 19:01810106-1006 ERROR 01:03031000-2F38 02:03016000-2010 03:03810206-2596 04:03810206-2586 06:03810206-2586 07:03810106-2507 08:03810106-2507 09:03810106-2507 11:03060A00-2E1B 12:03016000-2010 13:03060A00-2E1B 14:03016000-2010 16:03060A00-2E1B 17:03063000-2E08 18:03063000-2E08 19:03010000-200D INK CHK: C:0 M:0 Y:0 MBK:0 MBK2:0 BK:0
Device address/model (36-inch machine)/LF type (0: old/1: new)/ambient temperature/present paper size Head serial number and lot number Number of days elapsed since ink tanks were mounted
05:01061000-1021 10:01810102-1002 15:01800500-1010 20:01810106-1006
Warning and error histories (latest 20 occurrences)
05:03810206-2586 10:03063000-2E08 15:03063000-2E08 20:03010000-200D Remaining ink detection OFF execution history Cumulative print counts (roll paper/manually fed paper/cassettes*) * On cassette models only (all counts measured in terms of A4 sheets).
COUNTER PRINTER LIFE TTL:22505 LIFE ROLL:22502 LIFE CUTSHEET:3 LIFE A:11440 B:9815 C:992 D:258 E:0 F:0
Cumulative print counts in environments A to F (all counts measured in terms of A4 sheets)
POWER ON:2019 CUTTER:1531 WIPE:1163 W-INK:33%
Cumulative power-on time (h)/number of times of cutter operation/number of times of wiping/remaining MTC
CARRIAGE PRINT:261 DRIVE:44 CR COUNT:119067 CR DIST.:494227 PRINT COUNT:3102 PURGE CLN-A : 1:45 2:1 3:1 6:15 7:1 10:0 11:10 15:0 16:124 17:0 TTL:197 CLN-M : 1:8 4:2 5:0 6:10 TTL:20
CLEAR INK CONSUME:0 CUTTER EXC.:0 MTC EXC.:0 HEAD EXC.:0 UNIT A EXC.:0 UNIT D EXC.:0 UNIT F EXC.:0 UNIT H EXC.:0 UNIT K EXC.:0 UNIT M EXC.:0 FACTORY CNT.:1 EXCHANGE CUTTER EXC.:9 MTC EXC.:4 HEAD EXC.:6 BOARD EXC.(M/B):0 UNIT A EXC.:0 UNIT D EXC.:0 UNIT F EXC.:0 UNIT H EXC.:0 UNIT K EXC.:0 UNIT M EXC.:0 DETAIL-CNT MOVE PRINTER : 0 MEDIACONFIG-CNT : 5 N-INKCHK : C:0 M:0 Y:0 MBK:0 MBK2:0 BK:0
6-1
Cumulative print time (h)/cumulative CR drive time (h)/ cumulative CR scan count (scans)/cumulative CR scan distance (reading x 210 mm)/cumulative capping count Cleaning count (A: automatic/M: manual) 1: Normal suction (equivalent to Cleaning A) 2: Ink level adjustment 3: Initial filling 4: Ink drainage on head replacement 5: Ink drainage on shipping 6: Normal suction (high) (equivalent to Cleaning B) 7: Aging 8: Flushing 10. Ink filling on secondary shipping 11: Ink filling after head replacement 15: Dot count low suction 16: Precipitated ink agitation 17: Low suction Clear counts Ink interval usages/cutter replacement count/MC replacement count/head (R) replacement count/head (L) replacement count (F-models)/replacement counts by unit (A to V) Factory mode usage count Replacement counts Cutter replacement count/maintenance cartridge replacement count/head replacement count/PCB replacement count/replacement counts y unit (A to V) Secondary shipping count MCT media registration count Refill ink loading history 0: No loading history/1: Loading history exists
Troubleshooting Guide
INK-USE1 INK C TTL NINK C TTL INK-USE2 INK C TTL NINK C TTL INK-EXC INK C TTL NINK C TTL
MEDIA 1 NAME TTL ROLL CUTSHEET MEDIA 3 NAME TTL ROLL CUTSHEET MEDIA 5 NAME TTL ROLL CUTSHEET MEDIA 7 NAME TTL ROLL CUTSHEET
Cumulative usage ink usage (INK: genuine ink, NINK: refill ink)
:651.4ml M :639.1ml Y :657.1ml MBK :780.1ml MBK2:780.3ml BK :538.6ml :4046.6ml :0.0ml M :0.0ml Y :0.0ml MBK :0.0ml MBK2:0.0ml BK :0.0ml :0.0ml Ink interval usage (INK: genuine ink, NINK: refill ink) :651.4ml M :639.1ml Y :657.1ml MBK :780.1ml MBK2:780.3ml BK :538.6ml :4046.6ml :0.0ml M :0.0ml Y :0.0ml MBK :0.0ml MBK2:0.0ml BK :0.0ml :0.0ml Ink replacement count (INK: genuine ink, NINK: refill ink)
:27 M :25 Y :19 MBK :31 MBK2:25 BK :22 :149 :0 M :0 Y :0 MBK :0 MBK2:0 BK :0 :0
:Plain Paper : 669.0 m2 : 668.9 m2 : 0.1 m2 :Coated Paper : 22.8 m2 : 22.8 m2 : 0.0 m2
7201.5 7200.1 1.3
245.7 245.7 0.0
:HW SemiGl Photo : 4.1 m2 : 4.1 m2 : 0.0 m2
44.3 44.3 0.0
:Semi-Gl Photo : 1.5 m2 : 1.5 m2 : 0.0 m2
16.7 16.7 0.0
MEDIA SIZE1 ROLL P-SQ/P-CNT 36-44: 1213.4 24-36: 112.1 17-24: 77.9 -17 : 0.0 MEDIA SIZE2 ROLL D-SQ/D-CNT 36-44: 1230.8 24-36: 132.2 17-24: 85.2 -17 : 0.0 MEDIA SIZE1 CUT P-SQ/P-CNT 36-44: 0.0 24-36: 0.0 17-24: 0.0 -17 : 0.1 MEDIA SIZE2 CUT D-SQ/D-CNT 36-44: 0.0 24-36: 0.0 17-24: 0.0 -17 : 0.1
MEDIA 2 NAME :HW Coated sq.f TTL : 55.6 m2 sq.f ROLL : 55.6 m2 sq.f CUTSHEET : 0.0 m2 MEDIA 4 NAME :Syn. Paper sq.f TTL : 7.7 m2 sq.f ROLL : 7.7 m2 sq.f CUTSHEET : 0.0 m2 MEDIA 6 NAME :Glossy Photo sq.f TTL : 1.6 m2 sq.f ROLL : 1.5 m2 sq.f CUTSHEET : 0.0 m2 MEDIA OTHER NAME :OTHER sq.f TTL : 4.0 m2 sq.f ROLL : 4.0 m2 sq.f CUTSHEET : 0.0 m2
m2 m2 m2 m2
13061.0 1207.0 838.5 0.0
sq.f sq.f sq.f sq.f
19455 1798 1249 0
m2 m2 m2 m2
13248.9 1423.2 917.7 0.0
sq.f sq.f sq.f sq.f
19735 2120 1367 0
m2 m2 m2 m2
0.0 0.0 0.0 2.0
sq.f sq.f sq.f sq.f
0 0 0 3
m2 m2 m2 m2
0.0 0.0 0.0 2.0
sq.f sq.f sq.f sq.f
0 0 0 3
6-2
599.5 sq.f 599.5 sq.f 0.0 sq.f
83.9 sq.f 83.9 sq.f 0.0 sq.f
MEDIA1 to 7: Names of the seven media having the largest print areas MEDIA OTHER: Information about the areas used by other media TTL: Cumulative area ROLL: Cumulative roll media area CUTSHEET: Cumulative cut sheet area or cassette paper area
17.4 sq.f 16.7 sq.f 0.6 sq.f
43.6 sq.f 43.6 sq.f 0.0 sq.f Print areas by physical size (roll paper) A4 sheet equivalents Print areas by data size (roll paper) *Not functional at present.
Print areas by physical size (cut sheets)
Print areas by data size (cut sheets) *Not functional at present.
Chapter 6 Miscellaneous Information HEAD HEAD DOT (b)CNT.1
Cカウンタ情報 :26747 M :28070 Y MBK :33077 MBK2:33090 BK ■定期交換部品/消耗部品のカウンタ(iPF700 の例) TTL:171152 HEAD DOT CNT.2 C :68870 M :67817 Y MBK :87470 MBK2:87533 BK TTL:429867
PARTS COUNTER ① COUNTER A : OK PARTS A1 : PARTS A2 : COUNTER D : OK PARTS D1 : PARTS D2 : PARTS D3 : COUNTER F : OK PARTS F1 : COUNTER H : OK PARTS H1 : COUNTER K : OK PARTS K1 : COUNTER M : OK PARTS M1 :
:35399 :14766
Current head dot count
:78644 :39530
Cumulative head dot count
②
703
③
66.5 3.0 703 494227 429867 390 703 119067 703 3507 703 155 703 44
④
⑤
⑥
428.6 233.3
15% 1%
66.5 3.0
11333333 14100000 4550
4% 3% 8%
494227 429867 390
3740000
3%
119067
50000
7%
3507
6000
2%
155
1500
2%
44
① Status indication corresponding to Status counts (OK, W1, W2, E) ② Number of days elapsed after setting ③ Count ④ Durability value (equivalent to a threshold that determines W2/E) ⑤ Usage ratio (count ratio to the durability value) ⑥ Cumulative count COUNTER A: Waste ink absorber Count (dot count mL) D1: CR bearing Count (reading ×210 mm) D2: Encoder sensor Count (Total ink discharge rate in multiples of one million dots) D3: Carriage height changing cam Count (rotation count) F1: Ink supply system (tube, flexible cable) Count (CR scan count) H1: Purge unit Count (controller cam rotation count) K1: Non-discharge unit Count (non-discharge operation count) M1: CR motor Count (CR drive time h)
Ink saving mode ON/OFF indication ON indicates either Normal or Low. The value indicates a rush count.
PV AUTO JUDGE : ON(NORMAL) , 1
■Periodically replaced/consumable parts counter (iPF8000 example) PARTS COUNTER COUNTER A : OK PARTS A1 : PARTS A3 : PARTS A4 : PARTS A5 : PARTS A6 : COUNTER D : OK PARTS D1 : PARTS D2 : PARTS D3 : PARTS D4 : COUNTER H : OK PARTS H1 : COUNTER K : OK PARTS K1 : COUNTER M : OK PARTS M1 : COUNTER P : OK PARTS P1 : COUNTER V : OK PARTS V1 :
682 9.7 26.8 1.5 0.4 65.9 682 1068174 800422 3242 247999 682 4691 682 178 682 91 682 19869 682 9.6
3028.6 890.5 890.5 651.4 666.7
0% 3% 0% 0% 9%
9.7 26.8 1.5 0.4 65.9
33333333 48000000 60000 7360000
3% 1% 5% 3%
1068174 800422 3242 247999
50000
9%
4691
50000
0%
178
3400
2%
91
285714
6%
19869
2706.7
0%
9.6
6-3
D4: Tube unit Count (CR scan count) D5: Multisensor ※ iPF9100/9000S/8100/8000S/820/810/ 6200/6100/610/605/5100/510 Count (Total ink discharge rate in multiples of one million dots) P1: LF adjustment Count (feeding direction: reading x 210 mm) V1: Mist collection duct Count (dot count mL)
Troubleshooting Guide
■Periodically replaced/consumable parts counter (iPF5000 example) PARTS COUNTER COUNTER A : OK PARTS A1 : COUNTER B : OK PARTS B1 : COUNTER D : OK PARTS D1 : PARTS D2 : PARTS D3 : PARTS D4 : COUNTER F : OK PARTS F1 : COUNTER H : OK PARTS H1 : COUNTER L : OK PARTS L1 : COUNTER P : OK PARTS P1 : COUNTER Q : OK PARTS Q1 : COUNTER R : OK PARTS R1 : COUNTER V : OK PARTS V1 :
796 0.0
36.1
0%
0.0
0.0
48.3
0%
0.0
13028571 6700000 16500000 60000
1% 1% 0% 7%
179143 97344 158057 4733
4000000
2%
97344
50000
5%
2586
12500
0%
111
750
0%
6
27500
5%
1572
27500
6%
1697
15.2
0%
0.0
796 179143 97344 158057 4733 796 97344 796 2586 796 111 796 6 796 1572 796 1697 796 0.0
■Other display items (iPF8000S example) Calibration History (Last 20times) Date Action Media 1: 2008/08/18 0 2: 2008/08/06 0 3: 2008/08/04 2 Glossy Photo
Calibration history (iPF9100/9000S/8100/8000S/6200/6100/6000S/5100 only) Up to 20 cycles printed (or as many as there are histories if less than 20 cycles) Date/Action/Media/Temp/Humid
Temp[C]/Humid[%]
25/ 57
(iPF9100/9000S/8100/8000S/6200/6100/6000S/5100 only) If the multisensor has been replaced, the new unit version prints in the Media field (00/01). The contents of the first 32 bytes of EEPROM also print. Unit Ver/DATA
Multi Sensor Unit Ver : 01 DATA : 02 55 20 07 05 08 16 25 01 00 00 00 00 00 00 00 20 81 dc 01 02 81 a8 01 02 81 7c 01 02 01 03 00 CR REG C2 15 8 3 BK 12 8 5 C -6 -3 -2
B1: Platen duct Count (dot count mL) L1: Non-discharging unit Count (non-discharge count) Q1: Cassette pickup roller Count (Cassette pickup count) R1: Spur lift cam Count (Total paper feed count) V1: Mist collection system Count (dot count mL)
796
CR REG adjustment values (iPF8000/8000 Series only) iPF8000S, iPF9000S: C2/BK/C iPF8000, iPF9000: B/M/Y ※All values appear as 0 if CR_REG is yet to be executed.
9 9 1
5 10 0
2 11 -2
1 12 -4
-1 12 -4
-2 12 -4
-3 11 -3
-2 10 -1
-2 9 2
0 8 0
2 7
4 6
5 5
7 5
7 4
9 9 4
7 10 2
5 11 1
4 11 -1
3 12 -2
2 11 -2
1 11 -1
1 10 0
2 9 3
3 8 0
4 7
5 7
6 6
7 6
7 5
-5 -3 -2
-4 -3 -2
-4 -4 -1
-4 -4 -1
-3 -4 -1
-2 -4 -1
-2 -4 0
-1 -4 0
-1 -4 0
-1 -4 0
-2 -3
-2 -3
-3 -3
-3 -3
-3 -2
6-4
Chapter 6 Miscellaneous Information
2. Upgrading Firmware (1) Upgrading method In most situation, the firmware can be upgraded by using imagePROGRAF Firmware Update Tool (hereinafter “FUT”). FUT is a firmware and installer package, allowing you to only upgrade the preinstalled version of firmware in the FUT. The firmware can also be upgraded using L Printer Service tool. It may be downgraded as well. ※ Upgrading by FUT won’t work on the printer when the main unit is in error, in which case use L Printer Service Tool to upgrade the firmware.
(2) Upgrading using FUT (Firmware Update Tool) Download the latest release of firmware (FUT) from the software download page at the Canon Web site. Unzip the compressed file downloaded and click “setup.exe” in the resultant folder. As the window shown below opens, start the FUT setup process. Once FUT is set up, proceed to upgrade the firmware as directed by FUT.
(3) Upgrading using L Printer Service Tool 1) Install L Printer Service Tool on the PC. 2) Identify the firmware version and copy the firmware to a specified folder on the tooling PC. (Default destination directory: C: \Program Files\L Printer Service Tool\Data) 3) Start the printer in Download Mode. 4) Launch L Printer Service Tool. 5) Connect to the printer, choose the firmware you want to upgrade from L Printer Service Tool and click [Transfer Firmware] to start a transfer. 6) When the transfer completes, switch off the printer to restart it.
(4) Relationship with MCT (imagePROGRAF Media Configuration Tool) imagePROGRAF Media Configuration Tool for x64 (hereinafter “MCT”) manages the media list saved as printer internal data. At setup installation, MCT will install la country-specific media list automatically on the main unit MCT is available from the Canon Website as an independent utility program. Download MCT to register paper types with your printer and associated software to your preference. ※ Additional paper types that are registered with MCT are saved even after the firmware is upgraded, but some information may be lost. After the firmware has been upgraded, browse through Print Inf to view the MCT registration count “COUNTER>DETAIL-CNT>PAPERCONFIG-CNT.” If the count does not equal 0, update the paper information with MCT.
6-5
Troubleshooting Guide
3. Description of L Printer Service Tool, and How to Use It (1) What you can do with this tool View/save Print Inf and status information, and upgrade the firmware. For more details, see (3) and later sections.
(2) Installation procedure 1) 2) 3) 4) 5) 6) 7) 8) 9)
Log on to the tooling PC as an administrator and copy the L Printer Service Tool installer. Run “setup.exe” in the installer. When a dialog box appears, press the [Next] button. In the license agreement window, check the “I agree to all terms of the license agreement” radio button and press the [Next] button. When the destination folder selection dialog box appears, select a destination folder and press the [Next] button. When the installation preparation complete dialog box appears, press the [Install] button. When the Windows firewall block setting window appears, check the “Unblock” radio button and press the [Next] button. (This window may not appear depending on the version of your OS.) When the install has completed, press the [Finish] button. Add a printer. To use this tool with one these printers, perform “Add a printer”: 【Example】iPF510, iPF610, iPF700, iPF710, iPF5100, iPF6100, iPF8000, iPF9000, iPF8000S, iPF9000S ① On the Service menu, choose “Add a printer.” ② When the printer addition dialog box appears, press the [Add] button. ③ Enter the product name and firmware identification information with single-byte characters according to the table below and press the [OK] button. Model
Product Name
imagePROGRAF iPF510 imagePROGRAF iPF610 imagePROGRAF iPF700 imagePROGRAF iPF710 imagePROGRAF iPF5100 imagePROGRAF iPF6100 imagePROGRAF iPF8000 imagePROGRAF iPF9000 imagePROGRAF iPF8000S imagePROGRAF iPF9000S
iPF510 iPF610 iPF700 iPF710 iPF5100 iPF6100 iPF8000 iPF9000 iPF8000S iPF9000S
④ When the printer is added, it appears on the Printers list.
6-6
Firmware Identification Information iPF510 iPF610 iPF700 iPF710 iPF5100 iPF6100 iPF8000 iPF9000 iPF8000S iPF9000S
Chapter 6 Miscellaneous Information
(3) Viewing and saving Print Inf and status information (Download to the PC as data) ■Service Print Display Collects Print Inf information from the printer and displays it as text in a text editor. The textual information thus collected is automatically saved to a log and can be reviewed in a log window.
■Status Print Display Collects status print Inf information from the printer and displays it as text in a text editor. The textual information thus collected is automatically saved to a log and can be reviewed in a log window.
(4) Upgrading (downgrading) firmware ■Download firmware Starts a firmware download.
■Firmware specifications ・Optional directory specification (default) Firmware that can be updated is selected automatically. (The firmware can only be updated.) ・Optional file specification The optional file (firmware) specification allows the firmware to be upgraded and downgraded.
■Forced download mode Do not use Forced Download Mode in most situations. If Forced Download Mode is run inadvertently, it may happen that the main unit fails to start because the printer comes up with the firmware file check, model check and printer status check disabled. In this case, the main controller needs replacement. 6-7
Troubleshooting Guide
4. Notes on Replacing Parts (1) Replacing PCBs Do not replace the main controller PCB and the maintenance cartridge relay PCB (ROM board) simultaneously. Each PCB contains sensitive information, which is temporarily saved to the other PCB before it is replaced, and is written back to the new PCB when it is mounted. ※ To replace both PCBs, follow: the following procedures in this order: (a)Maintenance cartridge relay PCB replacement procedure (b)Main controller PCB replacement procedure
※ Having replaced the main controller PCB and the maintenance cartridge relay PCB, check that the firmware used is the latest release.
■Maintenance cartridge relay PCB (ROM board) replacement procedure 1) Switch off the printer and unplug it from the outlet. 2) Replace the maintenance cartridge relay PCB. 3) Plug the printer into the outlet and switch on the printer while pressing the [Paper Source] button and the [Information] button simultaneously (start the printer in PCB Replacement Mode).
4) Making sure that the message “Initializing” or the product appears on the display, release the buttons. (When the printer enters PCB Replacement mode, the message lamp lights.) 5) Wait until the message “REPLACE MODE” appears on the display. 6) Choose “MC BOARD” and press the [OK] button. 7) Making sure that the message “Turn off printer.” appears on the display, switch off the printer. 8) Switch on the printer. 9) Identify the firmware version and, if it is not the latest release, upgrade it.
■Main controller PCB replacement procedure 1) Switch off the printer and unplug it from the outlet. 2) Replace the main controller PCB. 3) Plug the printer into the outlet and switch on the printer while pressing the [Paper Source] button and the [Information] button simultaneously (start the printer in PCB Replacement Mode).
4) Making sure that the message “Initializing” or the product appears on the display, release the buttons. (When the printer enters PCB Replacement mode, the message lamp lights.) 5) Wait until the message “REPLACE MODE” appears on the display. 6) Choose “CPU BOARD” and press the [OK] button. 7) Making sure that the message “Turn off printer.” appears on the display, switch off the printer. 8) Switch on the printer. 9) Identify the firmware version and, if it is not the latest release, upgrade it.
(2) Periodically replaced parts (Refresh Service Kit) ■As periodically replaced parts near the end of their useful lives, the following message appears: Katakana display panel model: “W: Level 1"or “ブヒンコウカン ジュンビ” Kanji display panel model: “部品交換が近づいています.担当サービスご相談ください” ※ If a replacement required message appears, check PARTS Status in Status Print or PARTS Counter in Print Inf. ■A service call error indication appears when the parts reach the end of their useful life. ※ If an error indication appears, collect the relevant information with L Printer Service Tool and check PARTS COUNTER. SERVICE MODE > COUNTER > PARTS CNT. > COUNTER X > PARTS XX ※Parts having their PARTS COUNTER usage rates above 97% for A and V and above 90% for others are replaced. The parts counter for the part replaced needs initialization after it has been replaced. SERVICE MODE > INITIALIZE > PARTS COUNTER > PARTS XX 6-8
Chapter 6 Miscellaneous Information
5. Greasing ※ Using a flat brush or the like, spread the dedicated part grease in a uniform thin coat. ※ Be careful not to apply the grease to any part other than specified parts. A grease adhering to the wiper, cap and linear scale, in particular, could result in defective print. ※ The main rail does not require greasing. Be careful not to grease it directly. Problems, such as unusual noises, imaging failures and shorter head lives, might result. If the carriage is overloaded because it is stained by ink or as a result of any other condition, clean the rail and then move the carriage fully in both directions about 10 times. This action will allow the lubricant to transfer from the carriage shaft cleaning part to the rail.
■iPF610 example ・ Eject roller bearing/Eject roller middle bearing
・ Joint base
Molycote モリコート PG-641 PG-641 About 12 mg 約12mg
モリコート PG-641 Molycote PG-641 About 12 mg 約12mg PG-641 モリコートPG-641 Molycote 約12mg About 12 mg
Molycote PG-641 PG-641 モリコート About 6 mg 約6mg
・ Shaft cleaner/oil pad Impregnation EU-1 含浸
A2(17 )モデルは1カ所、A1(17 )モデルは2カ所 One position on the A2 (17”) model and two on the A1 (24”) model
Molycote PG-641 モリコート PG-641 About 12 mg 約12mg
6-9
Troubleshooting Guide
・ Separating cam gear
・ Spur cam
Molycote PG-641 About 20 mg Molycote PG-641 モリコート PG-641 About 20 mg 約20mg
・ Feeding cam Molycote PG-641 About 20 mg
・ Release lever
Molycote PG-641 About 20 mg
6-10
Chapter 6 Miscellaneous Information ・ Return lever arm
・ Pinch roller unit release shaft Five positions on the A2 (17”) model and seven the A1 (24”) model
Molycote PG-641 About 20 mg Molycote PG-641 About 12 mg
・ Paper feeding inner guides Molycote PG-641 モリコート PG-641 About 12 mg 約12mg
6-11
Troubleshooting Guide
■iPF720 example ・ Carriage assembly
・ LF roller backup assembly
Leaf spring: Permalub G2, about 12 g
ベアリング Bearing Permalub about 24 mg パーマルブG2, G2 約24mg
Cam: Permalub G2, カム: about 12 g
LFローラ LF roller
パーマルブ
LFローラ LF roller
パーマルブ Permalub G2,G2 約24mg about 24 mg
Lock pin: G2 約12g Permalub G2, about 12 g ジョイント:
Joints: Molycote PG-641, about 24 g
・ Pinch roller release cam Permalub G2, about 24 g パーマ
LF roller
LFローラ
PermalubG2 約24mg G2, about 24 mg パーマルブ
・ Pinch roller release assembly
パーマルブ G2 約24mg Permalub G2, about 24 mg
6-12
Chapter 6 Miscellaneous Information
■iPF9100 example ・ Joint base rails and ribs
・ Pinch roller release cam Rail: Molycote PG-641, about 12 mg
Pinch roller release cam (three positions x 13): Permalub G2, about 12 mg
Rib: Molycote Pg-641, about 12 mg
・ Top cover stay shaft hole/gear shaft/shaft end/gear tooth plane
・ LF roller backup/bushing/feed roller bearing LFローラベアリング: LF roller bearing: Permalub G2, about 12 mg パーマルブ G2 約12mg LF LFローラバックアップ(2カ所): roller backup (two positions): パーマルブ Permalub G2, G2 約12mg about 12 mg
Top cover stay shaft hole: Permalub G2, about 24 mg
Top cover stay shaft end: Permalub G2, about 24 mg Top cover stay gear shaft: Permalub G2, about 24 mg
Bushing: ブッシング: Permalub G2 G2,約12mg about 12 mg パーマルブ
6-13
Top cover stay gear tooth plane: Permalub G2, about 12 mg
Troubleshooting Guide
6. Replacing the Head ①Replacing heads from the Main Menu Main Menu
Maintenance
Advantage: Low ink consumption Disadvantage: Unpredictable head reusability
Replace Heads
Automatic Head Adjustment
On a two-head model, choose either L or R.
Try on the finest grade of paper available at the customer’s site.
②Head replacement by servicepersons
Advantage: Assures head reusability (allowing faults in the heads to be analyzed) Disadvantage: Increased ink and MT cartridge consumption (about three times larger than normal)
T14
Unlock the carriage and disconnect the AC cable
Take out the head and close the head cover and the top cover
Ink filling will not occur if you mount a new head now.
Restart the printer in user mode without a head mounted
Mount a new head according to operation panel guidance
Perform automatic head adjustment with the finest grade of paper available at the customer’s site.
Initial filling and automatic head adjustment
Restart the printer in service mode and check the nozzle check pattern
③Removing and reinserting a head on carriage unit replacement Unlock the carriage and disconnect the AC cable
Advantage: Low ink consumption (unless the printer has been drained of ink)
T14
Take out the head
Replace the carriage unit Unless the printer has been drained of ink
Remount the original head and restart the printer
If the printer has been drained of ink on carriage unit replacement
Restart the printer in user mode without a head mounted (hereafter follow steps similar to ②) Mount a new head according to operation panel guidance Initial filling and automatic head adjustment Restart the printer in service mode and check the nozzle check pattern
6-14
Main controller
iPF500
QM3-0551
iPF510
QM3-0769
iPF600
QM3-0570
PCB QK1-2073
Operation panel QM3-0205
Carriage relay PCB
Head relay PCB
Purge unit
QM3-0351
―
QM3-0653
QM3-0765
Carriage unit QM3-0647
Multisensor
Multisensor reference
Non-dischar ge sensor
Ink supply unit
Linear scale
QM2-3426
QL2-1561
QM3-0529
QM3-0525
QC2-0651
QM3-0803 QM3-0649
iPF605
QC2-0652
QM3-4339
iPF610 iPF700
QM3-1301
QK1-2889
QM3-1328
QM3-1332
iPF5000
QM3-0564
QK1-2073
QM3-0206
QM2-3414
iPF5100
QM3-0758
QK1-2745
QM3-0740
QM3-0361
QM3-1333
QM3-1413
―
QM3-0654
QM3-1402
QL2-1738
QC2-2697
iPF710 iPF720 iPF810 iPF820
iPF6100
QM3-0648
QM2-3426
QM3-0783
QM3-0365
QL2-1561
QM3-0529
QM3-0554
QC2-0652
QM3-0738
QM3-0718
iPF6200
6-15
iPF6000S iPF8000
QM3-5307 QM3-0957
QK1-2889
QM3-0970
QM3-0980
QM3-0979
QM3-1004
QM3-1995
QL2-2089
QC2-4047
QM3-1016
QL2-1662
QC2-2138
7. Service parts compatible list
Model name
iPF8000S iPF8100 iPF9000
QM3-0985
QM3-0986
iPF9000S
Chapter 6 Miscellaneous Information
iPF9100
Chapter 7 Main Unit Configuration Diagrams
Chapter 7 Main Unit Configuration Diagrams
1. LFP-IJ Printer Basic Configuration Diagram
Carriage M
M
S
M LF motor
Cutter unit
Linear encoder film
Spur unit
S
LF roller
Power PCB
Flat cable
Tube
Maintenance cartridge
Non-discharge sensor
Head relay PCB
Platen fan
Carriage relay PCB
Multisensor
Printhead
iPF5000 Series only
Printhead
Platen
S
Valve
M
Main controller
S
M
Purge unit
S
Head up/down motor
Subbuffer
Ink tank
Wetting solution
Wiper
7-1
Troubleshooting Guide
■Function Description Component name Main controller Carriage relay PCB
Head relay PCB
Linear encoder film Ink tank Subbuffer (Ink supply) Valve
Lift motor
Multisensor
Platen fan Non-discharge sensor LF motor Printhead Spur Purge unit
Maintenance cartridge
Function A PCB that controls the printer as a whole. A relay PCB used to connect the carriage and the main controller with each other by a flat cable. With the iPF5000 Series, it is combined into a single assembly together with the head relay PCB described below. A PCB that relays head signals and that performs preprocessing on the multisensor signals. On the iPF5000 Series, the head relay PCB is expressed as “carriage PCB.” A film sensor slitted to generate an encoder pulse signal to calculate the head position is attached to the carriage unit. A color-specific replaceable cartridge ink tank (consumable part) Functions as an air passage to fill the ink tank with air and also as a reservoir for the reflux ink in the tube. A valve that is opened and closed to augment the internal pressure in the path of ink supply (by generating a negative pressure). In cleaning B, in which a negative pressure is produced, the valve vents the head of accumulated air. The drive motor that automatically regulates the separation between the head and paper. The iPF5000 Series uses the eccentric cam of the carriage rail to move the carriage (head) up and down together with the rail. Others rotate the cam in the carriage by way of a coupling on the main unit side to move the head up and down. A sensor that measures the head and paper separation, detects the leading edge, width and other aspects of paper, measures the density of adjustment print patterns and so on. Sucks paper to keep it from elevated. A sensor that detects non-discharging nozzles for non-discharging nozzle backup. Feeds out paper precisely (in the micron order) according to the number of print passes for each scan of the carriage. Single six-color 1-inch head (consumable part) A roller used to feed the trailing edge of cut sheet. Serrated to avoid catching ink. Mounted on the iPF5000 Series only. The purge unit recovers the printhead by fixing stuck nozzles and venting them through suction and that wipes the face with a wiper. It also contains a lock mechanism that clamps the carriage to the purge. A cartridge tank (consumable) that stores waste ink discharged from the purge unit.
7-2
Chapter 7 Main Unit Configuration Diagrams
2. Paper Paths by Series (1) iPF5000 Series
Cutter Manual feed from front (POP board)
Multisensor
S S LF_PE sensor
S
Roll paper manually fed from top
S
Prefed paper detection sensor
Paper detection sensor
Cassette pick-up
S
S
Roll paper feeding sensor
Flapper
Release
Back cover
Cassette detection sensor
7-3
Troubleshooting Guide
(2) iPF700 Series
Cutter
S
Multisensor
Cutter lower blade
S
LF_PE sensor
7-4
Chapter 7 Main Unit Configuration Diagrams
(3) iPF8000 Series
Cutter
Multisensor
Cutter lower blade
S
Roll paper feeding
S
LF_PE sensor
7-5
Troubleshooting Guide
(4) iPF800 Series
Multisensor Cutter S S
Cutter lower blade
LF_PE sensor S
Roll paper feeding Roller paper sensor
S Roll paper detection sensor
Flapper
Roll paper feeding Roller paper sensor
Feeding roller
S S
7-6
Roll paper detection sensor
※ Connecting the tooling PC into a customer’s network is prohibited as a rule. Exceptionally, if it is unavoidable to connect the PC into a customer’s network, make sure that you have the latest virus protection in place and run the OS Fix program and then gain written approval from the customer beforehand.
The following notice does not apply if this Guide and the product fail to comply with the laws and local regulations of the country in which they are used. Trademark Notice All product names or company names used in this Guide are the trademarks or registered trademarks of their respective owners.
Canon Japan Inc. L Printer Quality Assurance Center L Printer Device Development Center L Printer Development Management Center L Printer System Development Center
Canon Marketing Japan Inc. Service & Support Planning Group
ⒸCanon Inc.
,
ⒸCanon Marketing Japan Inc.
Ver.1.2
2008
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