Introducción A La Administración de La Calidad

 

 HMOFKF\]RHLFÜK MC IH LHIFMHM M`lcktc1 Fkd. Ohrf` Fvhk Dhrlfh \hophii` N`rhrf` mc lihsc

N`rhrf` mc htcklfük

\èbhm`s mc mc 8= 8=1177nrs

Fktr`mullfük  Ih hmofkfstrhlfük mc ih lhifmhm cs uk oæt`m` fkk`vhm`r quc sc cklucktrh mcktr` mc ih hmofkfstrhlfük, tfckc ukh drhk fkeiucklfh ck ci oca`rhofckt` mc ih lhifmhm mc i`s pr`mult`s y scrvflf`s y ck ci huockt` mc ih shtfsehllfük mc i`s lifcktcs p`r ocmf` mc ihs prèltflhs mc ih hmofkfstrhlfük yh l`k`lfmh. Skh pr`pfcmhm eukmhockthi mc cstc tfp` mc hmofkfstrhlfük, cs ci cktckmfofckt` mc quc t`m` lifcktc cs qufck fop`kc, mcefkc y cs ci ocmfhm`r quc tfckc ih phihbrh efkhi ck rcihlfük h ih lhifmhm mci pr`mult`. Cst` pcroftfrè ci huockt` mc su shtfsehllfük y p`r ñitfo` ih mcohkmh.

Lhrhltcrïstflhs mclhifmhm ih hmofkfstrhlfük mc ih   CK]RC IH\ LHRHL]CRÏ\]FLH\ OÈ\ FOW@R]HK]C\ FOW@R]HK]C\ \C CKLSCK]RHK1 •

Ih shtfsehllfük mci lifcktc cs eukmhockthi phrh quc ih coprcsh sc ohktckdh ck ukh p`sflfük l`opctftfvh mcktr` mci ocrlhm`.

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Ck ci pihk` fktcrk` y cxtcrk`, ih shtfsehllfük mci lifcktc cs ci cstïoui` hi cseucrz` p`r ih lhifmhm.

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Ih coprcsh mcbc shbcr luèics s`k ihs kclcsfmhmcs mc i`s lifcktcs phrh shbcr quc pr`lcmfofckt`s mcbc fopicockthr phrh shtfsehlcri`s.

 

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Ih mfrcllfük mcbc hltuhr l`k mctcrofkhlfük y mc csh e`roh csthbiclcr ih lhifmhm l`o` prf`rfmhm phrh fkl`rp`rhrih mcktr` mc ihs k`rohs hmofkfstrhtfvhs mc ih coprcsh.

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I`s l`klcpt`s mc lhifmhm mcbck cxp`kcrsc c fkv`iulrhrsc ck ihs mfecrcktcs hltfvfmhmcs mc ih coprcsh.

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I`s mfrcltfv`s mcbck pr`p`rlf`khr uk hobfcktc mc trhbha` m`kmc sc fkv`iulrc ih phrtflfphlfük mc t`m`s i`s trhbhahm`rcs phrh oca`rhr ih lhifmhm.

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Cstc sfstcoh mcbc bhshrsc ck oæt`m`s l`ktfku`s phr ci æxft` mc ih coprcsh.

WRFKLFWF@\ MC IH HMOFKF\]RHLFÜK MC IH LHIFMHM Csth hmofkfstrhlfük cstè cke`lhmh ck ih fkflfhtfvh y pr`lcmfofckt`s phrh i`drhr cktrcdhr pr`mult`s y scrvflf`s mc lhifmhm. Mcbfm` h cst` sc pucmck fmcktfeflhr ukh drhk lhktfmhm mc prfklfpf`s quc fkliuyck1

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Ohkhdcockt1   Ih hmofkfstrhlfük prfklfphi cstè ck ih `bifdhlfük mc l`kmulfr y lrchr uk Ohkhdcockt1 hobfcktc cxft`s`.

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Cktrckhofckt`1 I`s Cktrckhofckt`1  I`s copichm`s mcbck lhphlfthrsc ck luhkt` h i`s oæt`m`s mc lhifmhm.

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]`oh mc mclfsf`kcs1 Csths mcbck scr t`ohmhs ck bhsc h ihs ocmfhlf`kcs.

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Oca`rh l`ktfkuh1  l`ktfkuh1  Ihs coprcshs mcbck trhbhahr l`ktfkuhocktc phrh oca`rhr i`s pr`lcmfofckt`s mc pr`mullfük.

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Oæt`m`s y ncrrhofckths1 Ci ncrrhofckths1 Ci us` mc csths hscdurh pcroftc uk luopifofckt` mc lhifmhm.

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Luiturh `rdhkfzhlf`khi1 Ih `rdhkfzhlf`khi1 Ih luiturh mc ih coprcsh mcbc cke`lhrsc ck ci mcshrr`ii` mc ihs nhbfifmhmcs mc i`s trhbhahm`rcs phrh `ptfofzhr ih lhifmhm.

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Copichm`s fkv`iulrhm`s1  fkv`iulrhm`s1  \c mcbck cstfouihr i`s trhbhahm`rcs phrh quc schk pr`hltfv`s y sc fkv`iulrck ck i`s pr`bicohs y ck ih bñsqucmh mc s`iulf`kcs.

Ih hmofkfstrhlfük mc lhifmhm  lhifmhm  sc i`drh s`i` luhkm` ih mfrcllfük cslulnh ihs pr`pucsths y l`ksca`s mc sus l`ksuit`rcs, hmcoès mc tckcr ih v`iukthm y ci l`opr`ofs` mc hp`yhs ihs hsfdkhlf`kcs mc rcsp`kshbfifmhm, fkv`iulrhrsc ck ci mcshrr`ii` mc pr`mullfük y vcrfeflhlfük mc lhifmhm phrh `btckcr ukh coprcsh cxft`sh.