Internship Report Of UOL

Internship Report Project on International Forum for Technology in Education (IFFTE 2015) University Of Lahore LBS Logo

Internship report submitted in partial fulfillment Of the requirements for the degree of BACHELOR OF BUSINESS ADMINISTRATION by Fahad Munir Reg. No. BBA-02113257

Faculty of Management Sciences Lahore Business School Lahore, Pakistan. Semester 8th 2015

Executive Summary 1

This internship report based now on the 6 weeks long internship program that I had successfully completed in UOL under QEC Department from July to August as a requirement of my BBA (Hons) Program. As being completely new to practical, corporate world setting, every hour spent in the office gave me some amount of experience all the time all of which cannot be explained in words. But nevertheless, they were all useful for my career. I divided this report into different segments: In first segment I describe about introduction of UOL, Vision statement, Mission statement, core values and Facilities provided by UOL. Second segment describes about Business profile of the industry and Business Profile of the UOL in this I have debated UOL’s management, or Organizational chart, Structure and departments of UOL. Third section is about the business strategy in which SWOT analysis of the industry as well as SWOT Analysis of the UOL. Forth segment is about what I have learnt during my internship, in which I have discuss

my responsibilities,

accomplishments,

new

knowledge

attained,

problems faced and at the last how this experience influence on my career. Final segment is about conclusions and recommendations.

Acknowledgement 2

First of all, I extend my profound gratitude to the Almighty ALLAH, who helped me accomplish this task on time. I feel satisfied and glad that I have completed this study within specific duration. This internship report is an amassing of many people's effort. Major contribution was acknowledged from the officers of the QEC especially from Mr. Usman Javed Malik (Deputy Director QEC), Mr. Muhammad Bilal Khan (Student Affairs Officer) and Mr. Ali Mushtaq (HR Officer) to prepare this internship report considerable thinking & information input from various sources were involved. Secondly, I would like to express my Sincere & immense gratitude to Mr. Ahmad Zafar, Project Advisor and Miss Mahreen Tahir Co-Assessor at Lahore Business School (LBS); The University of Lahore. I am deeply grateful to his full hearted supervision to me during the whole Internship Period. Their precious suggestion & guideline helped me a lot to prepare the report in a well structured manner. I am also grateful to the other officials & some of my friends specially Adil Qamar Noor, Muhammad Imran Bhatti and Maryam Moalla who helped me while preparing the study by giving their suggestions, support & contribute of information, which were important to me. Their helping hand supported me to complete my report successfully. Finally, I want to keep my thanks to my parents who gave special attention to me from the very beginning and during the preparation of the report & the internship program.

Table of Contents 3

Cover Page……………………………………………………………………………. (i) Executive Summary………………………………………………………………….. (ii) Acknowledgment…………………………………………………………………….. (iii) Table of Contents Introduction……………………………………………………………………………..05 Profile of Industry…………………………………………………………………..06-07 Profile of Company………………………………………………………………...08-16 Business Process of Industry………………………………………………….....17-19 Business Process of UOL …..........................................................................20-25 Functional Departments…………………………………………………………..26-33 SWOT Analysis of Industry…………………………………………………........34–35 SWOT Analysis of UOL…………………………………………………………..36–37 Learning as a Internee……………………………………………………………38–40 Problems & Recommendations …………………………………………………..…41 Conclusion………………………………………………………………...……………42 Bibliography……………………………………………………………….…………...43

2

 Introduction The University of Lahore is the largest private sector university in Pakistan, with more than 22,000 students and 7 campuses. The University was established in 1999 under the Ibadat Education Trust and was granted degree awarding status in 2002 and has since then been offering courses in the fields of Medicine & Dentistry, Engineering, Arts and Social Sciences. With strong emphasis on balanced progress and focus on human capital The University has grown to 11 faculties and 32 departments. The quality of teaching facility and research excellence has also granted international recognition placing the University amongst the first Pakistani University to be ranked in the QS Ranking, and in 2012 ranked among the top 6 Universities from Pakistan in QS Asia Ranking. The Higher Education Commission (HEC) recognizes the University of Lahore at its highest “W4” category of Universities reserved for those institutions that full all criterion of an International Quality University. The University of Lahore has special focus on Professional and Technical Education as it is an instrument of growth & development of any country’s economy, therefore, the programs of Medicine & Dentistry, Public Health, Electrical Engineering, Civil Engineering, Mechanical Engineering, Pharm-D, Nursing and Law which are equipped with state of the art Laboratories and are accredited by Pakistan Medical & Dental Council (PMDC), Pakistan Engineering Council (PEC), Pharmacy Council of Pakistan and Pakistan Nursing Council and Pakistan Bar Council respectively. Strong linkages with the industry are of paramount importance for any Higher education institution and The University of Lahore enjoys excellent links with international Universities. We also have a range of knowledge sharing and human resource development programs with major multinationals of Pakistan. Students at the University can expect excellent internship and skill development programs during the course of their education.

5

 Profile of the Industry The organization relates to the Education Sector of Pakistan and working as Public Sector Organization under the control of Higher Education Commission of Pakistan and Ministry of Science & Technology (Most). Education comes from 'eduction' which means to make visible what is latent. To be educated really is to have a fire lit inside that allows one to think, rationalize, contemplate on the mysteries of the universe, and understand events and situations to which solutions are proposed. Being educated does not simply mean being able to solve differential equations: it is much more. The world over, universities provide education in all subjects with the first degree imparted after a period of four years. This allows the student to explore his/her interests, understand related areas, specialize in core subjects while also developing as a caring, communicative human being who knows how to harness the powers of information technology. During the past year numerous institutions from the University of Sindh to the University of Peshawar have introduced four-year honors bachelor's degree programs, and it is hoped that the students of biology and mathematics in Pakistan, may once again understand the message of Iqbal. Since 2001, the Higher Education sector in Pakistan has undergone a dramatic renaissance. The realization of the Government of Pakistan of the importance of higher education in contributing to sustainable socio-economic development, as well as poverty reduction, stimulated a chain of events that led to the establishment of the Higher Education Commission. Founded by Presidential Ordinance on September 11, 2002, following the recommendations of the 'Task Force on Higher Education', the Higher Education Commission inherited a higher education system having a myriad of problems. While concrete progress has been made in improving the state of higher education, an impact will only be possible if the reform process that has been initiated is sustained, supported and strengthened. Since 2002, the higher education sector in Pakistan has witnessed the launch of a sea change of initiatives by the Higher Education Commission that have fundamentally altered the higher education landscape. Change is visible in all the 6

universities and degree awarding institutions in Pakistan. There is excitement in the air in these institutions, and scholars and researchers are beginning to roam the hallways of knowledge once again. The change is physically manifested in the restored buildings, new classrooms, new laboratories, computers, jogging tracks and state-of-the art libraries. New universities, such as the University of Faisalabad and the University of Sargodha, have risen in the heartland of Pakistan; the Balochistan University of Information Technology and Management Sciences provides state-of-the art IT and management science education to thousands of students, while Shah Abdul Latif University, Khairpur has a new laboratory and library building. The real success of the HEC development programs is not however manifested in the restored campus buildings and wireless 'hot spots', it is visible in the hearts and minds of the faculty and students, who are publishing once again in international journals (up more than 40% in the last two years), it is apparent on the faces of the students searching the Digital Library archives to complete a psychology assignment. One reason that universities are set up is so that, “common good, just laws, human reason and prudence might develop and grow (University of Vienna, Manifesto 1365)”. The HEC has endeavored to bring this spirit back, which is also our Islamic heritage. Logic, philosophy and mathematics used to be a hallmark of an 'education'. With the elimination of undergraduate education from the universities, and the consolidation of the two-year bachelor degree in colleges, universities in Pakistan had ended up merely catering to the provision of post-graduate studies.

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 Profile of Organization: Founded in 1999 by Mr. M A Raoof, under the auspices of the Ibadat Educational Trust, the University of Lahore has created its name in the field of higher education and is regarded as one of the premier private sector general University in Pakistan with diverse disciplines ranging from Medicine & dentistry and Engineering to the Arts and Social Sciences. Our strong emphasis on balanced progress and focus on human capital has allowed us to grow to a student body of more than 22,000 across seven ‘purpose built’ campuses at Lahore, Islamabad and Sargodha, Gujrat with nine diverse Faculties. The quality of teaching facility and research excellence has also granted international recognition placing the University amongst the first Pakistani University to be ranked in the prestigious QS Ranking, and in 2012 ranked among the top 6 Universities from Pakistan in QS Asia Ranking. The Higher Education Commission (HEC) has also elevated the University of Lahore to its highest “W4” category of Universities reserved for those institutions that fulfill all criterions of an International Quality University. The University of Lahore has special focus on Professional and Technical Education as it is an instrument of growth & development of any country’s economy, therefore, the programs of Medical & Dentistry, Public Health, Electrical Engineering, Civil Engineering, Mechanical Engineering, Pharm-D and Nursing which are equipped with state of the Art Laboratories and are accredited by Pakistan Medical & Dental Council (PMDC), Pakistan Engineering Council (PEC), Pharmacy Council of Pakistan and Pakistan Nursing Council respectively. Strong linkages with the industry are of paramount importance for any Higher education institution and The University of Lahore enjoys excellent links with international Universities. We also have a range of knowledge sharing and human resource development programs with major multinationals of Pakistan. Students at the University can expect excellent internship and skill development programs during the course of their education and with Student Services Center (SSC) in operation; students can take full advantage of job placement, career counseling and support services. 8

The University of Lahore has also invested in a number of Technology park projects such as the Media Technology Park: The Creative Village, a premier facility for professional media content, an Agri Technology park and a Bio Technology park which are central to the growth of a progressive development of our students and the country’s economy as a whole. The University of Lahore also pays strong emphasis on research as evident by the research grants available to various departments within the University and its investments into dedicated research projects and facilities such as CRIMM (Center for Research in Molecular Medicine)specializing in Cancer research. Here at the University of Lahore, we recognize that the years spent in Higher Education are some of the most formative of an individual’s life and must be enriched by activities and experiences inside and outside the classroom. The University emphasizes healthy sports and co-curricular activities under its Student Representative Office (SRO). With a vibrant culture of student societies and participation through debates and dramatics, the University fosters the growth of leadership and social skills. The students are also imbued with a sense of community service through the Universities extensive disaster relief Program: UOL Relief program where students voluntarily participate in providing aid and facilitation to disaster affected areas of Pakistan. The University of Lahore enjoys excellent links and partnership in various areas of knowledge and resources sharing with some of the most prestigious Universities around the world in England, USA, Turkey, Iran, Northern Cyprus, Turkey, Thailand, Russia, Sudan, Iraq, etc.

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

Company’s Executive Administration

The day to day affairs of UOL are taken care of by the Patron, M A Raoof, Board of Governors, who is the academic and administrative head of the Institute. The Patron performs his functions in accordance with the general policy guidelines of the UOL. 

Awais Raoof



Chairman, Board of Governors Prof. Dr. Saleem Shuja



Rector Dr. M H Qazi



Vice Chancellor Dr. Zulfiqar



Director QEC Nasir Mahmood Pro.Rector (Academics)

Campus Presidents

Brig. (R) Muhammad Ajai President Islamabad

Dr.Zulqar Ali Bhatti President Sargodha

 Vision: 10

Ghulam Rasool Chaudhry President Gujrat

Altaf Hussain Chishti President Pakpattan

The University of Lahore has a tendency to execute leading role in shaping the well-educated society by producing best fit between its resources, capabilities and the proficiencies of forthcoming students to achieve reasonable advantage in education industry of the state.

 Mission: The primary mission of the university is to inculcate such critical abilities, wisdom and values which are necessary for the making of a forward looking, coherent civil society. It also seeks to prepare a mindset imbued with Islamic ethos and positive social norms without prejudice to the authenticity of any other religion. The Trust has mandated this university to offer equal opportunity to students from all strata of society without any distinction of cast, color and creed. The efforts of the university to promote demand led subjects for the purpose of preparing a productive manpower which could participate in the economic development of the country. In the same vain the university emphasizes on the delivery of curricula leavened with a tilt towards entrepreneurship. In essence, the mission of the university is to develop a positive social capital with common consciousness and common ego responsive to the looming global challenges in the rapidly changing political, economic and social paradigm.

 Organizational Objectives and Goals 11

University of Lahore aggressively leads and serves a changing global society by preparing and transforming students through knowledge and learning for today and tomorrow. UOL is committed to creating a progressive community of enlightened and productive global citizens. To help students achieve educational, personal, and career goals. Information Technology is not just another Technology; it’s about the vision to develop an innovative product and having the skill to implement that vision. IT is the power of mind, knowledge, skills and attitude. UOL intends to develop and explore the full potential of this Knowledge based industry and equip the future generations with all the necessary skills to become leaders in the IT Field. We intend to do this through Equipping our students with ideas, knowledge and skills for making a difference in society and becoming the real harbingers and agents of change. Institute is committed at creation and execution of learning opportunities for current and future leaders and managers that will transform their futures and set standards for others with the help of its strategic partnership with IT organizations in general and IT industry in particular. Initially there was a limited number of faculty and staff but with the establishment of institute more employees were appointed to fulfill the requirement of further courses and duties in the organization. Visiting teachers (Doctors) are also invited for the purpose of quality education. Now the number of faculty members exceeds 700 due to which proper offices are established for different departments and each department is being supervised by a head of department (HOD).

 Corporate Values at UOL 12

The values and principles help institute on its journey to sustainable development in the country. National interest is the prime priority of UOL. Paramount importance is rendered to Pakistan’s growth and prosperity. By living according to its defined corporate values and principles it can meet the needs of its organization and stakeholders today, thus protecting, sustaining and enhancing human capital for the future challenges. It is the essence of UOL ability to succeed as a trusted preferred provider of state-of-the-art education to its students for meeting upcoming technological challenges. UOL used to claim “we learn from each other and share our skills and resources across organizational boundaries for our students’ benefit and our own”. Every individual is given due respect at UOL.

It draws strength from equal

opportunity and diversity at the same time supporting personal growth and development to its employees at all levels. Due care is given to every employee achieving results in respective areas. UOL is committed to the highest standards of personal and professional ethics; it pursues innovation, deploys imagination, and is open to new ideas decisively and consistently. It is determined to deliver outstanding quality so that its relationship with students is long lasting.

i.

Nature of the Organization

University of Lahore (UOL) is an educational institution and attained the status of degree awarding institute wide the Presidential Ordinance No. XXXVIII issued on 2002. It basic purpose of UOL existence is to provide “quality education to all” in Pakistan for its development.

ii.

Business Volume 13

University of Lahore (UOL) is an educational institution and its business volume is its students. Presently in all six campuses there are more than 22,000 enrolled students.

iii.

Product lines

University of Lahore (UOL) is service based organization and it is providing educational services. All campuses have different faculties and department in the field of Engineering, Telecom, Mathematics, Business Administration and IT related. In future new Engineering and sciences departments will be established in different campuses.

iv.

Competitors

University of Lahore (UOL) has ranked by HEC on number 9 among the Large Scale University and number 35 among the higher education institutions. However, there is strong competition with other institutions of the country. Other educational intuitions that are providing educational services in same areas where UOL has established campuses are considered to be competitors for UOL. Competitors of UOL are University of Central Punjab, Beaconhouse University, University of Management & Technology and local private and government colleges in locality of Lahore.

 Facilities provided by UOL

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Higher education in dynamic technical field requires huge investment in infrastructure and facilities that are to be made available to achieve the international standards of education. Despite its young age the campus has arranged adequate resources to facilitates the students, teachers and staff members. The campus is in the continuous progress and is making addition to its existing resources.

i.

CORE       

ii.

ACADEMIC SERVICES  

iii.

Corporate Communication Social and Conventional Media Relations Office News / Events (Photo & Video Services) Design Services Print Unit Newsletters Visual Identity and branding

FINANCE   

v.

Academic Council Learning Center

MEDIA       

iv.

Quality Enhancement Cell Pro-Rector’s Office Human Resource (HR): Recruitment Registrar: Legal, Notifications Management Information Systems (MIS) Controller of Examinations: Results, Notifications Social Responsibility (Education, Health Care, Disaster)

Finance Office Accounts Financial Aid

IT SERVICES    

IT helpdesk Services (Email, Portals, VPN, Internet) Maintenance Computing Services 15

vi.

OFFICE OF STUDENT AFFAIRS      

vii.

Clubs & Societies Student Services Policies A-Z for students Alumni Admissions International Students

UNIVERSITY SERVICES            

Procurement Security Hostel & Accommodations Cleaning Services Hospitality Estates & Buildings (Properties) Library Maps & Directions Telephone Services Transport Services Directories Mosques & Faith

 INDUSTRY BUSINESS PROCESS The education system of Pakistan is comprised of 260,903 institutions and is facilitating 41,018,384 students with the help of 1,535,461 teachers. The system includes 180,846 public institutions and 80,057 private institutions. Hence 31% educational institutes are run by private sector while 69% are public institutes. The parts that now constitute Pakistan were among the least developed regions of India and the rest of the world prior to 1947, and the last to be conquered by the British, according to an renowned Pakistani economist Dr.Kaiser Bengali. The British rule in Sindh, Baluchistan and NWFP lasted about 100 years and these regions were considered the edge of the British Raj in India. At the time of the first market research in 1950, the overall literacy rate was 20% in India and 14% in Pakistan, according to UNESCO. As of 2012, India has achieved 75% literacy rate while Pakistan is at 58%. Pakistan Youth (15-24 years) literacy rate is 79.1% for males and 61.5% for females. 16

Each new generation of Pakistanis is more literate than its predecessors:     

Over 55 years 30% literate 45-55 years 40% 35-45 years 50% 25-35 years 60% 15-25 years 70%

Pakistan has come a long way in terms of literacy but it still delay its neighbors, particularly Iran, which had lower literacy rate than Pakistan in 1950s, now has well over 90% of its adult population literate. Education was a key focus of the Shah Reza Shah Pehlavi, the Shah of Iran from 1941 to 1979. The Shah spends a significant amount of his country's oil revenues to improve education, health care and infrastructure. Iran's education spending improved 1800% during the Shah's rule. Although literacy in Pakistan has grown by about 13% during President Mushsarraf's rule to about 56%, it still remains unhappily low when judge against to its neighbors. However, Pakistanis now spend more time in schools and colleges and graduate at a higher rate than their Indian corresponding person in 15+ age group. According to a report on educational achievement by Harvard University researchers Robert Barro and Jong-Wha Lee. As of 2010, there are 380 out of every 1000 Pakistanis age 15 and above who have never had any formal schooling. Of the remaining 620 who enrolled in school, 22 dropped out before finishing primary school, and the remaining 598 completed it. There are 401 out of every 1000 Pakistanis who made it to secondary school. 290 completed secondary school while 111 dropped out. Only 55 made it to college out of which 39 graduated with a degree. Barro-Lee data also shows that the percentage of 15+ age group with no schooling has gone down in both nations in the last decade, particularly in Pakistan where it dropped dramatically by a whopping 22% from 60.2% in 2000

17

to 38% in 2010. In India, this percentage with no schooling dropped from 43% to 32.7% of 15+ age group. Here's some data on out-of-school children in Pakistan: i.

The actual number of out of school children of primary age in Pakistan is

ii.

5.1 million. The out-of-school figures of 50% in Punjab, 61% in Sindh, 65% in KP and 78% in Balochistan are for pre-primary children ages 3 to 5 years, not for

iii.

ages 6-16 years. In 6-16 years age group, 7% of urban and 23% of rural children are out of

iv.

school. The number of out-of-school children has declined from in 8.4 million in

v.

2001 to 5.1 million in 2010. According to Pakistan Standards of Living Measurements PSLM 2011-12,

vi.

the country's literacy rate is 58%. Data from Harvard researchers Rober Barro and Jhong-Wa Lee shows that Pakistan has been increasing enrollment of students in schools at a faster rate since 1990 than India. In 1990, there were 66.2% of Pakistanis vs 51.6% of Indians who had no schooling. In 2000, there was 60.2% Pakistanis vs 43% Indians with no schooling. In 2010, Pakistan reduced it to 38% vs India's 32.7%.

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 BUSINESS PROCESS IN UOL:

19

Patron

Chairman

Secretariat

Registrar

Rector

Vice Chancellor

Academics

Campuses

All Deans of faculities

Treasurer

Controller of Examination Director Planning and Development  How to Get Admission in UOL 20

All Presidents and Directors of other campuses

Admission Process Requests for Information in Admission cell

Request for Admission on Phone Call Information about UOL Candidate provides Information about Procedure Of Admission

Eligibity

Critria If candidate is Eligible

Inform Candidate how to apply

Procedure to apply in UOL Candidate who Interacts in Admission office Issuance of Prospectus When Candidate Completely fill Receiving the of Form Admission Form

 Continue 21

Entering data of Received Admission Forms in Data Base

Issuance of the test details Taking test of the students on the specific dates

Prepare Merit Lists

Upload Merit List on Website Candidates having Name in Merit List

Admission Offer Letter and Fee Challans sent to Candidate address Candidates Submitted Fees in Specified Time

Candidate Became Student of UOL

 How You Get Transcript From UOL: 22

Buy a Clearence Form from the Stationary Shop

Copy of University I.D Card

Copy of Matric/O-Levels Degree

Complete the Clearence Form and Attached Documents with Copy itof National

Copy of Intermediate/ALevels Degree

Identity Card

Submit this form in Office Of Student Affairs (OSA) Department

After 2-3 Months you got Transcript from UOL

 Fact File UOL 23

36 % Female PHD Scholars

25% Students are finincally supported by UOL

21940 Register ed Student s

79 % Undergradu ate Students

21 % Postgraduat e Students

64 % Male PHD Scholars

24

2194 0

• Student Body

2954

• Taught Courses

119

• Degree Programmes

32

• Academic Departments

11

• Faculities

02

• Technology Parks

07

• Campuses

25

19 % PHD Facult y

 Functional Departments of UOL:           

Faculty of Allied Health sciences Faculty of Arts & Architecture Faculty of Engineering & Technology Faculty of Information Technology Faculty of Law Faculty of Language & Literature Faculty of Medicine & Dentistry Faculty of Management Sciences Faculty of Pharmacy Faculty of Sciences Faculty of Social sciences 26

      

Administration Department Accounts Department Department of Planning & Development Department of Maintenance Quality Enhancement Cell (QEC) Management Information System (MIS) Security

 Faculty of Allied Health Sciences: In this faculty university have these departments and every department have different degree which they offer:         

Radiology Research Section Radiological Sciences & Medical Imaging Technology Physical Therapy Sports Sciences Medical Lab Sciences Diet & Nutritional Sciences Public Health Health Professional Technologies Lahore School of Nursing

 Faculty of Arts & Architecture In this faculty university have these departments and every department have different degree which they offer: 27

 

School of Architecture School of Creative Arts

 Faculty of Engineering & Technology In this faculty university have these departments and every department have different degree which they offer:      

Electrical Engineering Mechanical Engineering Civil Engineering Computer Engineering Technology Electronics and Electrical System

 Faculty of Information Technology In this faculty university have this department and this department has different degree which they offer: 

Computer Sciences & Information Technology

 Faculty of Law In this faculty university have these departments and every department have different degree which they offer:  

College of Law Post Graduate Institute of Law

 Faculty of Language & Literature In this faculty university have this department and this department has different degree which they offer: 

English Language & Literature

 Faculty of Medicine & Dentistry In this faculty university have these departments and every department have different degree which they offer: 

University College of Dentistry 28



University College of Medicine



Faculty of Management Sciences

In this faculty university have these departments and every department have different degree which they offer:  

Lahore Business School Lahore School of Aviation



Faculty of Pharmacy

In this faculty university have this department and this department has different degree which they offer: 

Pharmacy

 Faculty of Sciences In this faculty university have these departments and every department have different degree which they offer:      

Physics Mathematics Molecular Biology & Biotechnology Center for Research in Molecular Medicine Agri-Bio Technology Park UOL Diagnostic Laboratory and Research Centre

 Faculty of Social Sciences In this faculty university have these departments and every department have different degree which they offer:   

Islamic Studies Economics Education

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 Quality Enhancement Cell (QEC) QEC was established in May 2010. Since then, the cell has been working efficiently not only to Enhance Quality but also constantly maintaining and improving on it. 

Quality Assurance of all undergraduate as well as postgraduate degree



programs. Motivating Faculty, Staff & Students of University of Lahore for Research.



(Research Grants to Faculty) QEC is an active member of The International Network for Quality



Assurance Agencies in Higher Education, International Network for Quality Assurance Agencies in Higher Education (INQAAHE), the Asia-Pacic Quality Network



(APQN) and Pakistani Quality Assurance Agency (QAA) Network. Quality Enhancement Cell has worked to assist and remove any objections if ever raised by Accreditation Councils like PEC, PTC, PCP



and PMDC. QEC working on the guidelines of HEC has standardized the Course



Speciation’s and instigate the process of Course Catalogue. University was awarded highest, W4 Ranking on the basis of data sent to



HEC by QEC. International collaboration with various International Universities and Institutes via MoU’s for purpose of Quality Enhancement, Research support & Faculty / Student / Staff exchange. E.g. Girne American 30

University (Northern Cyprus) & Tambov State Technical University (Russia) among others.QEC has different departmental incubation underway:  Alumni Office  Media Office  Job Placement  Learning Center  Student Representative Office (SRO) QEC is acting as an information doorway for important external resources (to & from UOL) e.g.; HEC, PEC, PMDC, National Computing Council, National Business Council, Pakistan Pharmacy Council, Nursing Council, other Professional Councils and Media outlets. 

Administrative Department I. Deputy Registrar Office II. Deputy Treasurer Office III. Deputy Controller of Examinations Office

i.

Deputy Registrar Office

Deputy Registrar is a whole time officer of the University and is appointed by the Director on the recommendations of the Selection Board. Deputy Registrar is working under the direction of Director and Registrar. The persons are Admin Officer, Incharge Registration and Support staff. The Deputy Registrar office is responsible to: i. ii. iii. iv. v.

Looking after daily administrative matters. Connection with CIIT Principal Seat and other organization. Issuance of memo, office notes, notification. Arrangement of meeting. Arrangement of special events i.e. convocation, cultural day, seminars,

vi. vii.

workshop etc. Maintain leave record and employee data base. Look after campus security affairs.

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ii.

Deputy Controller of Examinations Office

Deputy Controller of Examinations is a whole time officer of the University and is appointed by the Director on the recommendations of the Selection Board. The Deputy Controller of Examination office is responsible to:i. ii. iii. iv. v. vi.

Responsible for all exam related matters Conduct of examinations (sectional and final). Maintenance and announcement of results. Issuance of degrees, certificates, medals etc. Arrangement of convocation. Maintenance of student record and personal files.

 HR Department Human resource planning is the main function for any organization in order to get the competitive work force, which is necessary in order to get productive results in the organization. Also it is necessary in order to make organization more effective and efficient, and helps the organization to stand with prominent repute in the market. UOL being one of the reputable organization and have a high recommendations from HIGHER EDUCATION COMMISSION for providing quality education in the education sector is also involved in the process of Human resource planning that includes various aspects, which are practiced by the organization in order to get the effective and efficient work force. These includes, 1. Recruiting the candidates 2. Selecting the appropriate candidates. 3. Training & Development of the employees. 4. Methods use for job analysis. 5. Career Development program. 6. Orientation program policy 32

7. Performance appraisal. 8. Hiring and Firing

 Finance Department The Finance Office expands and sustains financial and related services, including budgeting, accounting and reporting actions and systems that support the educational goals and objectives of the University. The Finance Office also has a responsibility to protect the long-term interests of the University and to control with the highest levels of professionalism and reliability.

 Marketing Department There is no functional department concern with marketing but Admission Office use to have the campaign known as “Admission Campaign”. For this campaign, normally the institute places an advertisement in the leading newspapers e.g. “Daily Jang” & “The News”. Along with it broachers, pamphlets and banners are also used to highlight this admission campaign.

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 INDUSTRY SWOT ANALYSIS If SWOT analysis does not start with defining a desired end state or objective, it runs the risk of being useless. A SWOT analysis may be incorporated into the strategic planning model. An example of a strategic planning technique that incorporates an objective-driven SWOT analysis is SCAN analysis. Strategic Planning, including SWOT and SCAN analysis, has been the subject of much research.

 Strength  High potential researches, including world leading researchers and excellent students.  Large diversity, complementary

skills

and

unique

experimental

infrastructure.  High quality graduation system.  International connection with different universities.  Cooperation with industry, SMEs and spins-offs ---- innovation and entrepreneurship.

 Weakness 1) 2) 3) 4) 5)

Low critical mass in some areas. Weak industrial structure in Pakistan, with weak local industrial demand. Lack of professional management structure. Lack of intellectual property management. Limited resources for faculty and staff development.

34

 Opportunities 1) Increasing relevance of multidisciplinary research portfolio, in close interaction with emerging ICT skills. 2) Agility and empowerment of young research team. 3) Lower costs of research and availability of talent. 4) Strategic alliances and partnerships with international institutions for offering more professional courses. 5) Increase demand for mid-career redirection and lifelong learning.

 Threat 1) 2) 3) 4) 5)

Continuous reduction of budget in this sector. Experienced staff leaving for better conditions to other industries. Historical public perceptions/lack of knowledge about higher Education. Shift in focus on numerical achievement vs. qualitative achievement Private, for-profit, and on-line universities’ responsiveness to program and student scheduling demands.

SWOT ANALYSIS OF UOL  STRENTHS: 35



Highly qualified faculty with PhD and M.Phil Degrees.



According to the HEC ranking, the UOL is on 13 th Position amongst large sector institutions.



Good reputable institution in the territory of Lahore.



Modern computer labs.



Well established Engineering infrastructure.



R & D environment for faculty and students.



Located near to industrial area of Lahore.



High speed internet facility for faculty & students.



50% electricity produced by self with solar & Bio Gas project.

 WEAKNESSES: 

Highly centralized decision-making.



Few PhD faculties.



High turnover of faculty and staff.



Training/educational facilities for teacher more than 40 years are very rare so these experience faculty member are leaving institute.



Campus is far away from the main city.



No hostel for boys.



No Dual Degree Program



No international tours for students

 OPPORTUNITIES: 36



UOL is located in industrial area; industrial linkage can be established for R & D purpose.



Teacher can provide consultation to local industry.



Students can get internship/training in local industry.



Hire more PHDs faculty because it is easily available due to high education rate in Lahore.

 THREATS: 

New institutes are opening in the locality, which may become threat for UOL in future.



New Government policies.



Some other universities offer lower fee.

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 Learning as an Internee When I join as an Internee in UOL, firstly I have a meeting with Mr. Muhammad Bilal Khan (Student Representative Officer). We have a brain storming session in which we discuss what steps we have to take for this project in which we are start working. After getting knowledge about this project, I will be able to sort out my duties capably.

 Responsibilities at SRO Office i. ii. iii. iv. v. vi. vii. viii. ix.

Work to maintain and develop contacts with other organizations and Students’ Unions. Work on SRO Website and update the data on the site. Work on different type of letter writing for the office bearers of society. Call the office bearers of the society for meeting with SRO. Maintain event records data on excel sheet. Maintain files in which events records are paste. Complete my task in allocated time period. Give my best in work as an individual or as a team. Working on what are the new societies we have to make in the UOL?

 Target and Duties towards the IFFTE 2015 Project in UOL i. ii.

Search out the data of different universities all over the Pakistan. Call those universities which I find out the data and ask those universities

iii.

to stand with us in this project. Make Expression of Interest Form (EOI) for those universities which I find

iv.

the data. Send EOI Forms to the Universities.

 Accomplishments I worked six weeks in QEC Office at UOL. My supervisor owned me many tasks. I tried my best to sweeping the given tasks capably and efficiently.

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 Providing

Information

regarding

IFFTE

2015

Project: I gave information regarding this project to different universities on call. And ask them to stand with us in this project. What questions are I face when I gave information to different universities. The questions are…

  What is IFFTE 2015? International Forum for Technology in Education (IFFTE) for next three years extensively on the topic of Technology in Education, therefore starting 2015, it is launching Asia’s biggest “International Forum for Technology in Education (IFFTE 2015)”.

  What is the background of the project? Basically a Technology Advocacy Network (TAN) named Lobby handling this project.

  What is TAN? Technology Advocacy Network (TAN) is a premier organization aimed at enabling private and public sector organizations to make informed technology decisions. TAN is striving to enable organizations to explore, select and then effectively implement not only technology but to also ensure that they can draw better Return on Investment (ROI) through incorporating best global practices followed by Standard Operating Procedures (SOPs) for long term continuation and improvement.

 New knowledge Acquired: This internship taught me a lot and also taught me about working environment in QEC office.

 Handling queries of Office Bearers Society: 39

Throughout internship I came to know while answering questions of Office Bearers Society, I must be sure about what I am saying. I must have complete knowledge about my work to answer complicated questions of the Office Bearers Society.  Documentations: I learnt how to manage documents for SRO Office, and how to give written Letters to the Supervisor.

 Use of MS Excel and MS Word: I learnt the use of MS Excel and MS Word in more appropriate way.

 Team work: I learnt that working in teams rise the effectiveness of work and work done very fast.

 How Experience Impacts My Career: 

This 6-weeks internship will help me to work in the future in any organization in more effective way.



This practical exposure will definitely help me to understand how to work in the organization and also that how the organizational environment affects the intake of new employees.



Along with its how to move in the organization and how to develop relations in the organization will be definitely help me.



Overall it was a healthy experience for me in a professional organization.

 Problems faced in Internship: During my internship I come across different problems those are as follow: 40



When I joined no training session was given to me that how I work here? ,

     

what are the rules I have to obey? What is the culture of that organization? Less No of tables was available for working for internees. Internet facility was mostly out of order. Undefined working hours. No proper software is available for maintaining records of events. Computers were not available for internees for doing their work in office. Mostly file records are disturbed, so it is difficult to find out the specific file



at the time of need. At the end the department in which I work is dissolved, so it is very difficult for me to find out at which department I am working.

 Recommendations: The overall working environment of University of Lahore is excellent but there are certain things that should be improved in my opinion: 

Make a proper training session for internee when they joined the



organization. Make some small Independent portions for internees so that they can



work easily and this portion. Upload all the data of Societies Office Bearers on SRO Site so the



students can easily interact with the specific authority of that society. Make a contract with some good Company’s Wifi so it will be easily for everyone to search out the data.

 Conclusion UOL has a dynamic environment with strong relationship amongst the employees.

It normally prefers individual task outcomes, and evaluates the

performance of its employees to identify the training and development needs, performance rewards and employees correction. 41

In conclusion I would like to say that I have selected the University Of Lahore (UOL), I have done my internship in Quality Of Enhancement Cell (QEC) department of UOL. First of all I got an opportunity to work with Student Representative Officer and also work on a Project with Deputy Director QEC, where my responsibilities were to assist the Student Representative Officer. I was involved in the activities like file management, maintaining events records, facilitating the society bearers coming for knowing about the event details and ask about the new hiring in the societies. Secondly I work on project on International Forum for Technology in Education (IFFTE 2015) with Mr Usman Malik (Deputy Director QEC). In this I have to reach out the different universities in Pakistan and send them Expression of Interest (EOI) so that they can work with us in this project. After getting rotated in the different work I must say that it was a great experience for me to do internship in the UOL. I have learned a lot during my period of internship about the working of an organization. Also I have learned how to perform different sort of tasks and what are the necessary requirements for an individual who is new in any organization. Overall this experience of 6-weks internship will help me a lot in future. It was a very nice experience overall to be a part of an organization for a limited period of time.

 Bibliography 1) 2) 3) 4) 5) 6)

http://www.uol.edu.pk/ www.google.com https://en.wikipedia.org/wiki/University_of_Lahore https://www.facebook.com/University.Lahore Prospectus of University of Lahore 2015 Mr Ali Mushtaq (HR Officer) 42

7) Muhammad Bilal Khan (SRO) 8) Miss Sherish (Marketing & Communication) 9) QEC Department 10)http://www.siasat.pk/forum/showthread.php?241706-Literacy-Rates-inPakistan-1947-2014 11) http://www.hec.gov.pk/Pages/HECMain.aspx

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