Interested Parties & Needs-expectations- As Per Iatf 16949 -2016

LIST OF INTERESTED PARTIES S.No. Interested Party

1

Certification Body

Internal/ External

External

Issue/ Reason for Consideration

Audit for ISO, IATF and EHS compliance, issue certifications

Needs

System compliance to ISO 9001:2015, ISO 14001: 2015, IATF 16949 :2016 & OHSAS 18001:2007

Expectations

Risk/ Opportunity

Opportunity: New Business can be won Good Level of System compliance Product Quality can improve to ISO 9001:2015, ISO 14001: 2015, Working condition and enviournment can be improved IATF 16949 : 2016 & OHSAS 18001:2007

Actions

Periodic Internal & third party Audits for ISO, IATF and EHS compliance

Risk: Withdraw certification

2

Direct Customer

Quality Products Should be Qualifying on FIT & Expects high quality products FUNCTION criteria

Risk: Business Risk

3

Direct Customer

On-Time Delivery

Expects on-time delivery

Risk: Business Risk

4

Direct Customer

Competitive Cost

Genuine costs with justifications in Opportunity: proposal's New Business can be won

5

Direct Customer

Communication & Response

Timely Communication & Response

6

Direct Customer

Meet customer spec., applicable Safe products for human to use legal requirements and EHS compliance

Risk: Interested Party Concern

Meet customer spec., applicable legal requirements and EHS compliance

7

Direct Customer

Safe products for environment Compliance of ROHS directive (throughout product life cycle)

Risk: Environmental impact

Product testing by external Laboratory

8

Direct Customer

Flow down QMS (9001:2015 & IATF 16949:2016) and EHS QMS effectively implemented (ISO 14001:2015 & OHSAS through out our the supply chain 18001:2007) requirements

Opportunity: Continual Improvement

QMS and EHS implemented Periodic Internal & third party Audits.

9

End User

Spare Products Quality at dealer end

Should be Qualifying on FIT & FUNCTION criteria

Risk: Business Risk

Implemented QMS and follow CSR's

External

External

Purchases / uses our services

Risk: Company reputation risk

Implemented QMS and follow CSR's

Production planning linked with customer schedule and hourly monitoring

Provide cost break-up, as support to our quotations / proposal's

E-mail & Telephonic medium available for easy communication

End user of our products and services

10

End User

Customer satisfaction

High Quality Product performance in final product

Risk: Business Risk

Implemented QMS and follow CSR's

11

Local Community

--

Expect us not to pollute environment

Risk: Environmental Performance Concern

System compliance to ISO 14001: 2015

Record Reference / Notes

Remarks

Expect us to be a "good citizen" locally

Opportunity: High company reputation

12

Local Community

--

13

Local Community

Safe products & manufacturing processes for human interaction

Risk: Interested Party Concern

System compliance to OHSAS 18001:2007

Risk: Environmental impact

Compliance of ROHS directive

Following state rule to hire workers

External

Impacted by our activities in the region

14

Local Community

Safe products & processes for environment (throughout product life cycle)

15

Local Community

--

Hope us will hire and retain local workers / staff

Opportunity: High company reputation

16

Local Community

--

We maintain positive press about locals

Opportunity: High company reputation

17

Safety of the visitors Guests/ Visitors/ Trainnee

External

Risk: Interested Party Concern

Safety protocol available at security gate, Emergency exit points displayed, manufacturing area entry prohibited without permission

Opportunity: High company reputation

Necessary arrangement are in place

Impacted by our activities in company premisses

18

Good Hospitality

19

Regulatory Body

On-Time aplication of Licensing requirements

Risk: Business Risk

MKI HR team and safety oficer are taking care of all legal requirements of all company related regulatory bodies.

20

Regulatory Body

Timely testing related to EHS monitoring requirements

Risk: Business Risk

MKI HR team and safety oficer are taking care of all legal requirements of all company related regulatory bodies.

Timely return / reports related to legal authorities

Risk: Business Risk

MKI HR team and safety oficer are taking care of all legal requirements of all company related regulatory bodies.

External

Mandate Compliane Obligations

21

Regulatory Body

22

Regulatory Body

Opportunity: MKI HR team and safety oficer are taking Timely updation of legal obligation Higher environmental performance of care of all legal requirements of all company (with proactive actions) company related regulatory bodies.

23

External Provider

Expect to be paid promptly

24

External Provider External

Provides our raw materials and Job work services

Opportunity: High company reputation

Require clearly defined requirements

Risk: Interested Party Concern

Communication system is in place

25

External Provider

Require all regulations and statutes requirements related to all products & services provided

Risk: Business Risk

We have safety officer to take care of all legal requirements of all company related regulatory bodies.

26

External Provider

Require adequate notice of rush jobs

Opportunity: New Business can be won

Communication system is in place

27

Investors/ Promoters/ Partner

Opportunity: Good company reputation & New bussiness can be won

Company must remain financially healthy & growth External

Has direct control of financial health of the organization

28

Investors/ Promoters/ Partner

MKI must comply with all regulations and statutes Zero Legal noticies from any of the Risk: requirements related to all regulatory bodies Business Risk products & services proformed/ provided

29

Labour contractor

Satisfactory compensated

On-time Salary, increments & other Risk: compensations Interested Party Concern

We follow all legal regulatory

30

Labour contractor

Satisfactory equipment, facilities

All equipments/ instruments are working in good condition & justified facilities are provided

Opportunity: High effectiveness

QMS and SHE is in place

31

Labour contractor

--

Have high moral

Opportunity: High company reputation

On-time Salary, Timely Increment scheme

External

We have safety officer to take care of all legal requirements of all company related regulatory bodies.

Has direct responsibility for worker force management of the organization

32

Labour contractor

Safe products & processes for human use

Risk: Interested Party Concern

System compliance to OHSAS 18001:2007

33

Labour contractor

Safe products & processes for environment (throughout product life cycle)

Risk: Environmental Performance Concern

System compliance to ISO 14001: 2015

34

Labour contractor

Require appropriate training

Competency should be provided for Risk: required job Quality products

QMS and EHS management systems are in place

35

Employee / Staff

Satisfactory compensated

On-time Salary, increments & other Opportunity: compensations High moral

We follow all legal regulatory

36

Employee / Staff

Satisfactory equipment, facilities

All equipments/ instruments are working in good condition & justified facilities are provided

Opportunity: High effectiveness

QMS and EHS management systems are in place

37

Employee / Staff

--

Have high moral

Opportunity: High company reputation

Timely Increment scheme, awards and reward policy, Telephone bill reimbursement

Internal

Directly responsible for manufacturing of products, delivery of service

38

Employee / Staff

Safe products & processes for human interaction

Risk: Interested Party Concern

System compliance to OHSAS 18001:2007

39

Employee / Staff

Safe products & processes for environment

Risk: Environmental Performance Concern

System compliance to ISO 14001: 2015

Opportunity: Competency should be provided for New Business can be won with required job product quality improvement

40

Employee / Staff

Require appropriate training

41

Management

Company must remain financially healthy

Opportunity: Good company reputation

Management

QMS processes must be effective

Risk: Business Risk Opportunity: Customer & ceritification body satisafaction

42

Internal 43

Management

44

Management

Prepared By

Has direct responsibility for management of the organization Must comply with all regulations and statutes Zero Legal noticies from any of the Risk: requirements related to all regulatory bodies Business Risk products & services proformed/ provided Concerned with growth of company

Opportunity: Good company reputation

Approved By-

QMS and EHS management systems are in place

Timely review of QMS process through internal & external audits.

Safety officer and HR responsibility for all legal requirements of all company related regulatory bodies.