Craig Archer has been responsible for the design and implementation of existing product upgrades. and completion of prod...
Craig Archer, CIC Kettering, Ohio 45440 Cell (330)631-6179
[email protected]
Life Skills:
Strong customer relationship management experience. Creative and flexible with strong problem solving skills. Bright, articulate leader who possesses excellent interpersonal and communication skills. Very good planner and motivator who deals effectively with clients at all levels. Proficient in MS Office, MS Project, and Visio.
Experience: American Modern Insurance Group
Amelia, Ohio
Commercial Lines Product Manager (7/2010 to 10/18/2013) Management of 4 Commercial Lines programs Accountable for Profitability of Property, Automobile and Watercraft programs Responsible for the design and implementation of existing product upgrades Completion of product filings to state Department of Insurance in 49 states Leading Commercial Lines Underwriting initiatives improving profitability of products Identification of insurance risk exposures and design of affective solutions Design and development of product education for company and agency personnel Implemented insurance product changes to assure compliance with Department of Insurance requirements National Alliance of Certified Insurance Counselors instructor for CISR Commercial Casualty for PIA of Ohio
TruBridge Inc.
North Canton, Ohio
Management Analyst/Risk Manager (1/2009 to 7/2010) Management of projects involving new insurance products and services Development of requirements for distribution of products to independent agents Conducted in-depth review of Call Center for workflow and system upgrades Reengineering of procedures and workflows for business units Facilitation of improvements to employee programs and Human Resources projects Managed adherence to Federal Compliance for systems, products and workflows Direct Report to President and Executive Team Obtained my Property/Casualty and Health Agents License – State of Ohio
Rockford Mutual Insurance Company
Rockford, IL
Commercial Lines Underwriting Manager (10/2007 to 10/2008) Accountable for the profitable growth and risk selection for all Commercial (CL) and Farm (FM) lines of business Responsible for the performance management and education of the CL and FM units Responsible for all underwriting requirements for CL/FM automation projects Responsible for the development of CL/FM underwriting guidelines and reinsurance contracts Developed and conducted all insurance training programs for CL/FM and related departments
Developed the Underwriting Practices tools for Commercial Lines and Farm assisting agency and company personnel in the risk appetite for the company Selected by the National Alliance of Certified Insurance Counselors (CIC) to instruct CISR/CE courses and working toward instructing CIC institutes Westfield Group
Westfield Center, OH
Business Analyst (2002–2007) Created Business Case (Financial Analysis) for various insurance projects Developed Business Requirements for various insurance projects Performed Project Management activities for smaller projects Developed and conducted all insurance training for IT personnel Assisted the Underwriting Practices Group, Commercial Lines, in the development of a variety of underwriting tools for new and renewal business Manager – Agency Company Technology (ACT) (1998-2002) Managed 21 people responsible for the service and support for all agency systems and interaction with Westfield systems and processes; 3 groups: (1) Technical, (2) Download/Upload, (3) Agency processing Initiated and managed relationships with Agency Management System vendors Redesigned department after conducting a 30 day review of the Agency Company Interface (ACI) department that was accepted and endorsed by Management Provided additional services and support to all Field Underwriting personnel relating to automation and workflows Commercial Lines Liaison – Corporate Automation (1995-1998) Managed the relationship between commercial lines initiatives and the Information Technology (IT) personnel Provided additional services and support to all Field Underwriting personnel automation Developed new automated services requirements for commercial lines for presentation to IT – Assisted in the conversion to technical requirements and managed implementation Special Product Manager – Product/Staff Operations (1993-1995) Managed and implemented various commercial and personal lines projects in support of other department Managers Developed and conducted training required to implement these new projects Responsible for documenting existing insurance processes, preformed gap analysis and implemented improvements Managed the vendor relationship Westfield Group had with AMS (partial owner at that time) for the sale and installation of the vendor systems into our independent agencies Manager – Corporate Property and Casualty (P/C) Training (1990-1993) Developed the curriculum, conducted training and designed the schedule for the 6 months Basic Company School (BSC) for P/C training provided to Field Underwriters, Claims and IT personnel. The BSC included commercial lines, personal lines and claims education. Advised Management as to placement of trainees into the most advantageous position for them to be placed after class based on my evaluation of their strengths. Designed and conducted agency training programs on all lines of business as well as Customer Service Representative Courses. These class offerings were in line with the CIC and CPSR training. Designed and conducted training courses for internal Westfield Underwriting and Services personnel Manager – Commercial Lines Underwriting (1984-1990) Managed a team of internal underwriters as well as external Field Underwriters in the production of new business, retention of renewal business and changes to in-force policies
Responsible for developing and maintaining relationships with agencies within the territories we were responsible for Conducted education sessions for agencies for both producers and customer service representatives while on agency visits Supervised the activities of the company service (entry) personnel in conjunction with the Services Manager Marketing Manager/Field Underwriter (1979-1984) Responsible for managing 30 independent agencies within my territory Provided education on Westfield processes to customer service representatives, producers and principals Responsible and empowered to select, underwrite, price and issue commercial lines new business Advised and made recommendations on commercial renewals as to prices and coverages
Education: 1974–1978 University of Akron Bachelor in Science Degree, Social Work Associates Degree, Sociology Property, Casualty and Health License – Resident State - Ohio Certified Insurance Counselor (CIC) designation since 1991 Certified Instructor CISR Commercial Casualty courses – PIA of Ohio Certified Property Casualty Underwriter (CPCU) – 6 courses completed Certified Risk Manager (CRM) – 1 part complete Interests:
Spending time with my family and friends, golf, biking,
References:
Furnished upon request
Akron, Oh
