Insurance Management or Health Management or Business Management

WANDA KAY MCINTOSH 8611 Yellowstone Rd Cheyenne, WY 82009 307-630-3034 [email protected] BUSINESS AND HEALTH ADMINISTRATION/MARKETING High-Growth Industry In Need of Person's that have a Masters Degree in Business Administration with a concentration in Health Administration A dynamic management professional with 10+ years of increasingly responsible ex perience owning and managing multi-site businesses. Have stellar administrative and marketing management and operations skills. Demonstrated group leadership p lanning and processing of documents and helped to develop business that enhances profit performance. Cross-functional communication skills; and deliver training in-group leadership. Adapt at resource allocation and project management skills . Looking for a new opportunity, to demonstrate my skills, toward a new career, that involves teaching students on line. Recently published in the Marketing Scene and news articles. CORE COMPETENCIES Masters Degree in Business Administration Internal and external consultant for multi businesses by providing expertise in business management, administration, finance, accounting, human resources, IT, h ealth and insurance administrative criteria. a Good in high stress, environment. Do not miss deadlines. a Implemented several programs to reduce redundancy that in reality streamlined processes and improved day-to-day operations. Coordinated and prepared Company manuals and led internal office training. Project Planning & Management Skilled at leading cross-functional teams in the planning and execution of speci al projects for Marketing, Operations and IT. Critically evaluate project requir ements and coordinate resource delivery to meet operating demands. a Championed introduction of state-of-the-art PC and IT technologies to transiti on from manual to automated operating systems. Sourced vendors, negotiated contr acts, coordinated installation and led user training. Taught new hires how to op erate the necessary systems to facilitate their job. a Selected by software/systems supplier to provide hands-on training. Fully lice nsed Insurance Agent in Accident, Health, Casualty, Life, Personal Lines and Pro perty a Quality working relationships and teams built successfully between staff and m anagement personnel to plan that projects completed on time. The projects stayed within the budgets allocated. Personnel Management & Leadership Excellent qualifications in the recruitment, selection and supervision of up to 20 professional and support staff. Skilled in staff training, development and pe rformance management. Extensive experience in benefits administration, compensat ion structuring, training and development, employee communications and workforce

diversity. a Group leader that lead groups that continually exceeded productivity goals. a Resolved long-standing issues affecting employee retention and interaction. As sisted students and trainees with day-to-day goal setting. Assist in all group efforts toward production and implementation. a Developed innovative program that significantly increased productivity in vari ous departments. Accounting, Billing and Finance Expert qualifications in accounts receivable, billing, reimbursement, accounting /financial analysis, financial reporting, cost/benefit analysis, insurance and c laims administration. Managed Million dollar operating budgets. a Helped improved electronic records systems for major insurance providers. Res tructured patient accounting operations and designed several new policy procedur es. a Coordinated the management of the accounts receivable departments. Personally meet with individuals to assist with case presentations and coordinated financia l arrangements. Represented the practice in legal proceedings. Consistently exce eded operational goals. Customer Service & Client Relations Independently managed more than 3500 clients; and helped serve as the liaison to maintain cooperative relationships, to resolve billing and operating problems, and stay focused on competitive organizations. Actively involved in promoting an d marketing several on-line programs to capture and retain old business opportun ities. a Launched a comprehensive marketing and business development campaign to revita lize existing client relationships. Recaptured more than 60% of lost business wi thin four months in the insurance industry. a Delivered strong and sustainable improvements in client service, satisfaction and retention. CAREER PROGRESSION Business Owner/Operator -C-4=Complete-Computer-Care-Center 2005 to Present Administrative Assistant/Producer AAA Wyoming 2003 t0 2006 Health Administrator/Personal Ed Murray & Sons 2000 to 2003 Insurance Producer/Admin State Farm 1997 to 2000

EDUCATION & CERTIFICATIONS

Masters in Business Administration; American Intercontinental University . Concentration: Health care Administration. Graduation: February, 2011: GPA: 3.9 Bachelor of Business Administration; American Intercontinental University. Conce ntration: Marketing. Graduated with (Magna Cum Laude) Associates Degree. Business Administration. (With Honors) American Intercontinen tal University. December, 2008 Associates of Arts in Health Administration. University of Phoenix. September 20 07 Continuing Professional Education a Licensed Insurance Producer a Medical Terminology a Health Insurance Medicare/Medicaid a Ethics References on request.