Informe Autoevaluacion ISO 9004

 

MCPNUN@M@ NGEA_HD MTPADUMJTMCNÓG NSA >660;?6=2 CAHA JAI_M_ DJ ÎRNPA SASPDGN@A DG TGM A_IMGN[MCNÓG GAHO_D @D JM DHV_DSM; DGP_DIMS ^ DGCAHNDG@MS S.M.S. DUMJTM@A_; @MUN@ [MVMPM - @MGNDJM @AGM@A CM_IA; NGIDGND_A NG@TSP_NMJ =?/62/?6?= EDCBM I_TVA;DUMJTMCNÓG; ? CJMTSTJMS; (9.0 Cahugncmcnóg) (2.= Idstnóg `d jas pracdsas. Idgdrmjn`m`ds.) (2.? @dtdrhngmcnóg `d jas pracdsas) (2.3 _dspagsmonjn`m` y mutarn`m` rdjmtnvms m jas pracdsas) (2.0 Idstnóg `d jas pracdsas (idstnagmr jm mjngdmcnóg/ vngcujmcnóg dgtrd jas pracdsas)) (2.0 Idstnagmr jas pracdsas (mjcmgzmr ug hmyar gnvdj `d `dsdhpdýa)) DGP_DIMS ^ DGCAHNDG@MS S.M.S. ds ugm dhprdsm `d`ncm`m m dgvèas y pmqudtdrèm m ta`ms jms pmrtds `dj pmès, cudgtm cag hís `d ?6 sucursmjds saord dj tdrrntarna gmcnagmj. Su aokdtnva prngcnpmj ds jjdvmr jas dgvèas m ta`ms pmrtds `dj pmès cag cagenmonjn`m` y sdiurn`m` dg dj hdgar tndhpa pasnojd. Msdiurmg`a m jas cjndgtds jm ngtdirn`m` `d sus pra`uctas y qud jjdiud tmj cumj jds eud `m`a m jms aencngms. DGP_DIMS ^ DGCAHNDG@MS S.M.S. tndgd caha vnsnóg dg dj ?6?2 tdgdr hms `d 3? sucursmjds y sdr jm dhprdsm jè`dr dg dgtrdim `d dgcahndg`ms m gnvdj gmcnagmj cag pjmzas `d dgtrdim hís cartas, (`d ugms 02 barms híxnha), imrmgtnzmg`a tmhonîg dj ondgdstmr `d sus cajmoarm`ards y sndg`a dencndgtds pmrm jm dgtrdim `d dgcahndg`ms y dgvèas. Jm mutadvmjumcnóg `d jm arimgnzmcnóg sd hudstrm m cagtngumcnóg;

Mpmrtm`a Gnvdj 9.0 Cahugncmcnóg

4

Gnvdj `d hm`urdz Djdhdgta Jas pracdsas pmrm cahugncmr jm pajètncm, jm dstrmtdinm y jas aokdtnvas sag `ngíhncas, trmgshntndg`a cjmrmhdgtd jms ngtdrrdjmcnagds `d jm pajètncm, jm dstrmtdinm y jas aokdtnvas m ta`as jas rdcdptards, `d hmgdrm qud sd tdgimg dg cudgtm jms `nstngtms gdcdsn`m`ds `d cm`m uga.

Cagcjusnóg Sn _dsujtm`a/Cahdgtmrna R

Jm pajètncm, jm dstrmtdinm y jas aokdtnvas `d jm dhprdsm tndgdg dg cudgtm cm`m uga `d jas dstmhdgtas y sd cahugncm dencmzhdgtd m trmvîs `d cm`m uga `d jas cmgmjds `d jm cahpmýèm tmjds caha pmgcmrtms, cmpmcntmcnagds, vègcujas wdo y dg jms rdugnagds sd rdhmrcm jm hnshm pmrm oudg dgtdg`nhndgta m cm`m uga `d jas rdcdptards. M`dhís dstas cmhonmg a sd m`mptmr mcar`d mca r`d m jms gdcdsn`m`ds qud sd prdsdgtdg dg dj `èm m `èm.

 

Mpmrtm`a 2.= Idstnóg `d jas pracdsas. Idgdrmjn`m`ds.

Gnvdj `d hm`urdz Gnvdj

Djdhdgta

4

Sd idstnagmg `d hmgdrm pramctnvm ta`as jas pracdsas pdrtngdgtds y sus ngtdrmccnagds, ngcjuydg`a jas pracdsas cagtrmtm`as dxtdrgmhdgtd, pmrm msdiurmrsd `d qud sag dencmcds y dencndgtds, m eng `d jairmr jms pajètncms, jm dstrmtdinm y jas aokdtnvas `d jm arimgnzmcnóg. Jas pracdsas y sus ngtdrmccnagds sd m`mptmg y sd aptnhnzmg mj cagtdxta `d jm arimgnzmcnóg. Dj `dsdhpdýa `d jas pracdsas bm mjcmgzm`a mj `d jms arimgnzmcnagds jè`drds dg dj sdctar dg dj qud jm arimgnzmcnóg apdrm.

Mpmrtm`a 2.? @dtdrhngmcnóg `d jas pracdsas

Cagcjusnóg Sn _dsujtm`a/Cahdgtmrna R

R

Djdhdgta

4

Jas pracdsas y sus ngtdrmccnagds sd `dtdrhngmg y sd cmhonmg `d hmgdrm ejdxnojd `d mcudr`a cag jms pajètncms, jm dstrmtdinm y jas aokdtnvas `d jm arimgnzmcnóg.

arimgnzmcnóg. @d hmgdrm qud sd pud`d jairmr jas aokdtnvas `d jm arimgnzmcnóg m trmvîs `d jms dstrmtdinms pjmgtdm`ms, jas pracdsas sd m`dcumg m jms gdcdsn`m`ds `d jm arimgnzmcnóg tdgndg`a dg cudgtm emctards nhpartmgtd caha jm `dhmg`m, jm `nstrnoucnóg y dj trmgspartd.

R

Gnvdj `d hm`urdz Gnvdj

Jas pracdsas sd dgcudgtrmg ondg `dengn`as y jms ngtdrmccnagds cag jas cajmoarm`ards cagtrajm`ms `d hmgdrm qud sd imrmgtncd dj ondgdstmr y jm pra`uctnvn`m` `d jm

Cagcjusnóg Sn _dsujtm`a/Cahdgtmrna R

Jas pracdsas sd m`mptmg m jms pajètncms y dstrmtdinms mpjncm`ms par jm mjtm idrdgcnm pu`ndg`a `d dstm hmgdrm cuhpjnr jas aokdtnvas m cmomjn`m`. Sd tndgd dg cudgtm cm`m ugm `d jms pmrtds ngtdrdsm`ms tmgta jms dxtdrgms (pravdd`ards) caha jms ngtdrgms (cajmoarm`ards) pmrm jairmr smtnsemcdr m tndhpa jm `dhmg`m (cjndgtds) hdkarmg`a `d dstm hmgdrm dj gnvdj `d smtnsemccnóg y jm cagenmonjn`m`.

 

Mpmrtm`a

Gnvdj `d hm`urdz Gnvdj

2.3 _dspagsmonjn`m` y mutarn`m` rdjmtnvms m jas pracdsas

4

Cagcjusnóg

Djdhdgta

Sn _dsujtm`a/Cahdgtmrna

Jms rdspagsmonjn`m`ds, mutarn`m`ds y rajds `d jas `udýas `d jas pracdsas sd rdcagacdg dg ta`m jm arimgnzmcnóg.

R

Jms rdspagsmonjn`m`ds y mutarn`m`ds rdjmtnvms m jms ngtdrmccnagds dgtrd pracdsas dstíg ondg `dengn`ms. Jms pdrsagms msacnm`ms cag jas pracdsas ng`nvn`umjds tndgdg jms cahpdtdgcnms suencndgtds pmrm jms tmrdms y mctnvn`m`ds ngvajucrm`ms.

Mpmrtm`a 2.0 Idstnóg `d jas pracdsas (idstnagmr jm mjngdmcnóg/ vngcujmcnóg dgtrd jas pracdsas)

Gnvdj `d hm`urdz Gnvdj

Djdhdgta

3

Jm rd` `d pracdsas, su sdcudgcnm y sus ngtdrmccnagds sd vnsumjnzmg dg ug iríenca pmrm cahprdg`dr jas rajds `d cm`m pracdsa dg dj snstdhm y sus dedctas saord dj `dsdhpdýa `dj snstdhm Jas pracdsas y sus ngtdrmccnagds sd idstnagmg caha ug snstdhm pmrm muhdgtmr jm mjngdmcnóg/vngcujmcnóg dgtrd jas pracdsas.

R

R

Cm`m ugm `d jms rdspagsmonjn`m`ds y rajds `d cm`m uga `d jas cajmoarm`ards sd dgcudgtrm `dengn`a kugta m su hmgumj `d eugcnagds, hmgumj `d apdrmcnagds y pratacajas `d pracdsas tîcgncas y m`hngnstrmtnvas. Dj pdrsagmj cagtrmtm`a cuhpjd ta`as jas rdqunsntas pmrm jas cmrias m jas qud sd dxpagdg, m`dhís `d cmpmcntmrsd pmrm mctumjnzmrsd m jas rdqudrnhndgtas qud nhpagd dj hdrcm`a `èm m `èm.

Cagcjusnóg Sn _dsujtm`a/Cahdgtmrna R

R

Jas pracdsas ga sd dgcudgtrmg huy mjngdm`as dgtrd sn, sd ouscm qud jas pracdsas eugcnagdg caha ug snstdhm y dstîg mjngdm`as hdkarmg`a sus ngtdrmccnagds. Jas pracdsas ga sd dgcudgtrmg cdgtrmjnzm`as pmrm jm dvmjumcnÿg idgdrmj `d earhm cdgtrm`m pmrm rdvnsnóg, dvmjumcnóg y hdkarm cagtngum qud imrmgtncd jm dencndgcnm y dencmcnm.

 

Mpmrtm`a

Gnvdj `d hm`urdz Djdhdgta

Gnvdj 2.0 Idstnagmr jas pracdsas (mjcmgzmr ug hmyar gnvdj `d `dsdhpdýa)

3

Cagcjusnóg Sn _dsujtm`a/Cahdgtmrna

Jas pracdsas y sus ngtdrmccnagds sd hdkarmg omsíg`asd dg jms pajètncms, jm dstrmtdinm y jas aokdtnvas `d jm arimgnzmcnóg.

R

Dj jaira `d jas aokdtnvas pmrm jm

R

hdkarm `d jas pracdsas y `d sus ngtdrmccnagds sd rdvnsm `d hmgdrm rdiujmr.

Sd rdqundrd cmjnencmr m jms pdrsagms dg cagacnhndgtas y bmonjn`m`ds pmrm idstnagmr y rdvnsmr sus pracdsas. Jms `dsvnmcnagds dg jas pracdsas sd `dodg dvmjumr pmrm ouscmr su hdkarmhndgta. Sd `dodg dvmjumr y hntnimr jas rndsias par cm`m pracdsa.

Mgmjnzmg`a cm`m uga `d jas mpmrtds mquè dxpudstas dxpudstas mgtdrnarhdgtd gatmhas qud dj gnvdj `d hm`urdz `d jm cahpmýèm rdspdcta mj îxnta;

Cjmusujm

Gnvdj `d hm`urdz

9.0 Cahugncmcnóg 2.= Idstnóg `d jas pracdsas.

4 4

Idgdrmjn`m`ds. 2.? @dtdrhngmcnóg `d jas

4

pracdsas 2.3 _dspagsmonjn`m` y mutarn`m` rdjmtnvms m jas pracdsas 2.0 Idstnóg `d jas pracdsas (idstnagmr jm mjngdmcnóg/ vngcujmcnóg dgtrd jas pracdsas) 2.0 Idstnagmr jas pracdsas (mjcmgzmr ug hmyar gnvdj `d `dsdhpdýa

Vrahd`na

4 0,33 3

3

Cag ja cumj jm arimgnzmcnóg qud`m dg ug gnvdj bmcnm dj îxnta omstmgtd oudga, cag irmg`ds apartugn`m`ds `d hdkarm, pdra gdcdsn`m`ds `d aptnhnzmcnóg saord jm idstnóg `d jas pracdsas dg jm hdkarm cagtngum y ugnencmcnóg `d jms mctnvn`m`ds dgtrd jm mjtm idrdgcnm y jm apdrmtnvm pmrm qud sd pud`mg dvmjumr `d earhm cdgtrmjnzm`m y cag ugm pdrspdctnvm ijaomjnzm`m tmj y caha jas aokdtnvas m`hngnstrmtnvas ja rdqundrdg.