Dale Stephens has over twenty years of experience in Project Management & Business Analysis providing technical expe...
Dale Stephens Bryn Mawr, PA 19010 (610) 520-1041
[email protected] SUMMARY OF QUALIFICATIONS Over twenty years of experience in Project Management & Business Analysis providing technical expertise in complex, multi-million dollar projects and developing business solutions that dramatically improve efficiency, productivity, and profitability. Advanced problem solving skills honed as a result of years of Operating System support roles and highly technical programming experiences. Strong planner, organizer, leader, and problem solver with ability to train and lead others. Equally comfortable working independently or as part of a team EXPERTISE & CORE COMPETENCIES Project Management Business Analysis Software Selection/Development Hardware/Software Integration End User Training
Sales & Marketing Financial Systems Project Estimation Business Intelligence
EDUCATION & CREDENTIALS Bachelor of Arts, Pennsylvania State University, University Park, PA PROJECT PROFILES & EMPLOYMENT HISTORY Siemens Malvern, PA 3/2011 – 12/2011 Project Manager As a Solutions Deployment Technical PM, estimate, plan and facilitate hospital financial systems upgrades (Soarian Financials). Coordinate the on-site team’s activities and roles associated with a specific upgrade. Construct Project Plans (Microsoft Project) for the various phases. Ensure all software is current and appropriate for the customer. Conduct customer walk-throughs to ensure understanding and cooperation. Act as a liaison between technical support groups – DBA’s, installers and support analysts. Schedule all of the installation resources for weekend implementations. Use Microsoft SQL queries to validate the correctness of customer data. SAP Americas Newtown Sq. Pa. 5/2007 – 8/ 2010 Project Manager/Senior Business Analyst While employed as a Project Manager/Senior Business Analyst at SAP Americas, facilitated enhancements to the Market Landscape Internet application. These upgrades were accomplished via the RAD method of development. The complete job responsibilities were: Project Manager – Market Landscape Organized the existing “rough” business/user requirements into functional/detailed/ operational documents. This documentation was used by the developers to drive the whole development effort. Manage the offshore development effort. This entailed conducting daily (RAD) meetings to review and correct the application development progress and re-design the product where necessary. QA/Test all development before production move-up in an Agile environment. Conduct product demonstrations using a variety of platforms – Webex, Netmeeting, IM, etc. Use SQL Server2005/2008 Management Studio to run queries. The SQL work facilitated the above production implementation. Business Analyst – BOBJ Review and document a dashboard system used by the CEO and his VP’s to track global financials and sales operations.
Apply standards to the Business Objects/Business Intelligence (WEBI) platform. This involves reviewing and enhancing existing BOBJ executive reports. All of this work was coordinated through the use of daily Scrum meetings. The entire project team participated. Maintain, track and report on the BOBJ BI issues list through the use of an issue tracking software application - Sharepoint. Amerihealth Mercy Tinicum, Pa. 11/2006 - 5/2007 Senior Business Analyst As a Business Analyst in the PMO group, support the goals of the new PMO group by: Preparing all project documentation as needed for the Program Management Office, e.g., Project Initiation, Business Requirements, Functional Specifications, Scope Change Requests and requests for legal interpretation. Structure and facilitate meetings – both business and technical. Interview business owners to determine overall operational requirements on new projects and then document same. Also assumed the responsibilities of a Strategic Project Manager for several months which entailed tracking the tasks included in the sub-contracting part of the NPI remediation project. Overbrook Investments E.F. Philadelphia, Pa. 2/2006 – 10/2006 Senior Business Analyst Overbrook Investments is a privately held company operating around (2) lines of business: Apartment Rental Management & Residential Construction Management. As a Business Analyst, assisted the company in several areas: Execution, review and maintenance of all cost benefit analysis spreadsheets used to track the financials of all construction and leasing projects. Facilitated all CRM work with respect to the Drexel student leasing arrangement. Managed all of the paperwork concerning any legal and/or contractual arrangements with the various subcontractors and SME’s. AAA Mid-Atlantic Wilmington, DE 10/2005 - 1/2006 Business Analyst As a business analyst at AAA Mid-Atlantic, participated in the overall testing of a new Claims system operational front-end. This entailed: Preparing detailed test plans, testing new functions (Test Partner) and tracking the test results through the use of the Track Record tracking software. The data was warehoused on the mainframe, part of the work was to analyze and change DB2 data using SPUFI queries. Interfacing with both business analyst and developers to setup tests and environments was also required. Test Partner software generated HTML scripts that were used and manipulated to facilitate the introduction of test information into the system. Verizon Communications Philadelphia, Pa. 2/2005 - 4/2005 Project Manager As a project manager working in Verizon’s “front door” group in support of their retail marketing data warehouse team. This entailed: Coordinating the whole development process for both maintenance and new initiatives. Conducting business requirement and technical walkthroughs throughout the full life cycle of the project – initiative creation through production installation. This process is on-going across several projects each one at a different phase. Thoroughly review all of the business functional specifications coupled with walkthrough’s and reviews with the technical staff. Independence Blue Cross Philadelphia, Pa. 11/2003 - 1/2005 Project Manager Track and managed (2) inter-related projects: Current system interfaces conversion and the shutdown of the old system for IBC’s Enrollment systems group. Several of those interfaces were being added to the MHS system and
as a result I became familiar with the MHS system and any interface changes being made during the conversion. This project involved: Project task tracking using Microsoft Project 2002 Estimating resource needs Monitoring the various test cycles and migrations through Endevor Forming meeting agendas and conducting review/analysis sessions and attending weekly management review meetings Developing all associated communications/publications to the business areas. Leadership of 7-8 developers spread across the two projects. Received training and documentation as to how the Microsoft Project 2002 could be promoted and published using an internet-based reporting process that allows project personnel to interactively manage the status and tracking of their individual tasks. Reviewed and re-wrote business requirements. Managed/QA’d the effort of several people who wrote the technical specifications. Charming Shoppes Bensalem, Pa 11/2001 – 6/2002 Project Manager/ Business Analyst Worked on a team that was assembled to upgrade a Purchase Order System. These changes were necessary to allow the company to process the more complex needs of Lane Bryant – a recent acquisition. This work encompassed everything from design though coding, testing and installing the new processes using COBOL2, CICS and DB2. Specifically, this project involved the coding and testing of some very complex CICS transactions, e.g., XCTL to backround started tasks in a multi-level modular environment. Additionally, assisted the project manager during the systems test phase by analyzing, tracking, de-bugging and delegating problems on the Receiving portion of the project. This required the ability to act as a business analyst to successfully interface with the receiving system users, technical developers and project management personnel. AIGM Wilmington, DE 2/2001 - 6/2001 Project Manager Managed a project to migrate a mainframe batch insurance reporting system into a production environment. This involved coordinating the efforts of 2 to 4 people in addition to managing the business analysis of the existing reporting process to ensure that the new system satisfied the users’ needs while eliminating useless and/or expensive report processing: Designed date conversion matrix to allow hands-off production processing. Eliminated interpretive execution and replaced that with compiled code modules. Planned entire project using Microsoft Project 98. Prepared detailed status and planning documents for management. Implemented AIG naming standards and conventions to what was previously a system run by programmers from their desktops. Installed entire system into an Endeavor scheduling structure. Quest Diagnostics Collegeville, Pa. 8/1999 - 7/2000 Technical Analyst Assisted the sales and marketing unit of Quest Diagnostics with a data integration project, consolidating sales and marketing databases after Quest Diagnostics acquired the clinical laboratories of SmithKline Beecham. Also assisted in various production enhancements using COBOL, CICS, DB2 and Endeavor.
SIEMENS - Shared Medical Systems Malvern, Pa. 3/1998 - 5/1999 Technical Project Manager Provided consulting and programming for the SMS Professional Service Organization (PSO) conversion unit, assisting hospitals and medical centers throughout the United States: Coordinated conversion specifications with SMS client support people this involved using a twophase installation process while working in a multi-client environment. Acted as the liaison between hospital/SMS business users and SMS technical staff. Responsible for communicating status and documenting the business requirements dictated by the hospital SME’s.
Various consulting positions & permanent roles prior to 1998
