Human Resources or Human Resources Manager or Human Resources Ge

Linda Mortvedt [email protected] Frisco, TX 75034 (972) 365-2185 Summary Experienced business professional proficient in a broad range of roles including human resources, recruiting and staffing, customer service/sales, wellness leader and vendor management. Human resources expertise in employee relations, investigations, staffing/recruiting, benefits administrat ion, leave of absence and ADA administration, performance management and human r esources compliance management. Human resources career includes college recruit ing as well as multiple years of agency staffing. As a degreed Corporate and Co mmunity Wellness professional, worked as an athletic club director of member ser vices, certified personal trainer and group fitness instructor. Competent on Win dows-based computers and related software, including MS Windows, MS Office Profe ssional, as well as PeopleSoft, SAP and multiple proprietary software programs. Professional Experience T-Mobile USA, Technical Care Call Center - Frisco, TX 10

12/07 - 3/

Human Resources Generalist II: As Human Resources Generalist role was to partne r with leadership to develop and implement HR strategies that supported business objectives while providing HR support to over 800 technical call center employe es. * Coached and counseled management and employees on employee relations issues, s taffing and retention, performance management, leave of absence and ADA administ ration as well as benefits administration * Conducted internal investigations to complaints of discrimination, harassment or retaliation, threats of violence, theft and violations of code of conduct * Assisted in the decrease of overall employee attrition rates by thirteen perce nt 2009 over 2008 * As part of the local Human Resources team, increased Human Resources National Metrics Ranking from number twenty-two to number fifteen out of twenty-four call centers 2009 over 2008 * Departmental lead for human resources facility projects * Monitored the effectiveness of human resources initiatives, policies and pract ices to ensure high level of quality and continuous improvement in service deliv ery, customer satisfaction and cost effectiveness * Recipient of the Power Zone Award and High Success Award Human Resources Professional and Personal Trainer - Frisco, TX 7/05 - 12/07 * As Human Resources and Recruiting Manager for The Home Depot, Plano, TX, provi ded human resources leadership to a 24/7-retail operation. While reporting to th e store manager was accountable for attracting, motivating and retaining a diver se workforce as well as advising store management of human resource laws and pra ctices. Responsibilities included management and execution of training of assoc iates, career development, employment practices, recognition and rewards, benefi

ts management, performance management, human resources compliance, and creating and maintaining a positive associate relations environment. * As Recruiting Consultant for Safety-Kleen System's Inc., Plano, TX, partnered with hiring managers to define hiring needs, develop recruiting strategies, sour ce candidates, and screen and interview prospective candidates, introduce qualif ied candidates, and manage offer process and negotiations. Point of contact for staffing vendor and field recruiting team while Safety-Kleen was rolling out ne w recruiting program. Assisted in the re-work of Safety Kleen's companywide rec ruiting materials. Contributed in updating Safety Kleen's SAP system to allow more user friendly access for temporary staffing approval process and invoice approval pr ocess * While working as a Personal Trainer for Life Time Fitness, Inc., Allen, TX, as sisted in the grand opening of 150,000 sq. ft. family fitness, recreation, athle tic and spa facility. Provided members with fitness programs to inspire members to achieve personal fitness goals. Supported members in achieving fitness obje ctives by providing fitness assessments, program design, personal consultations and providing exceptional customer service. Demonstrated and conducted orientat ion for proper use of cardio equipment, resistant equipment and free weights. A s an Independent Personal Trainer provided inhome personal training. Coach, assist, and encourage clients in proper diet, nu trition and exercise necessary to attain and maintain good health and fitness. Assess client's fitness goals and current physical condition and then devise an appropriate workout program with suggestions for changes in lifestyle and eating habits to help client reach personal goals FedEx Kinko's Corporate Headquarters - Dallas, TX 6/03 - 5/05 Corporate Human Resources Manager: (As a result of observed work performed as a n on-site vendor at FedEx Kinko's was recruited by FedEx Kinko's Corporate HR to join their management team.) Rol e was to provide human resources management support to 400 team members while su pervising human resource coordinators. Supported a broad range of internal clie nts on a variety of human resources tasks, including employee relations, compens ation, training, and succession planning. Ensured fair and equal practices base d on employment law guidelines, while supporting the vision and mission of the c ompany. * Due to proven performance as HR Manager for primary Corporate Headquarters, be came facility head of human resources for new technology and finance location in Plano, TX * Collaborated with corporate management teams to support long-term business obj ectives, individual and team development goals including promotions, employee relations, performance counseli ng and terminations * As program administrator for 2004 Company Climate Survey, managed vendor Kenex a in the administration of the employee engagement survey to over 20,000 team members across Company. Achieved response rate of 87%, highest rate in company's history * As College Recruiting Program Manager, managed first corporate based college r ecruiting program for the Company. Collaborated with corporate departments and outside vendors to re-work all colle ge recruiting literature, banners, and update college recruiting website. Developed relationship with large retail col leges and universities career development and retail studies departments and attended college career fairs as corporate re cruiting representative. Point of contact for Field Human Resources team to report data, request materials and to resolve

challenges * Facilitated third party vendor contracts and vendor management for company cli mate survey, outplacement vendor, staffing service, service awards and scholarship program. Represented Kinko's d ivision in FedEx company-wide task force for RFP process to select staffing services and service award providers * Implemented and managed team member bonus, merit and performance appraisal cyc le for FedEx Kinko's Corporate Offices. Provided direction to management regardi ng recommended performance scores and merit increases for team members * Revised new hire orientation and on-boarding process. Partnered with corporat e communications team to create new media to reflect FedEx mission, vision and values for companywide orientation * Created new exit interview process for corporate organization. Recommended be havioral exit interview questions, created document and implemented for corporat e HR organization Ultimate Staffing, Inc. - Dallas, TX 8/02 - 6/03 On-Premise Manager on-site at Kinko's Corporate Headquarters: Recruited to establish and manage Ultimate Staffing's first presence in the Dall as market with On-Premise contingent staffing operation at Kinko's newly relocat ed corporate headquarters. Quickly achieved Customer Satisfaction rating of 9 po ints out of 10 salvaging a strained relationship with the client and exceeded GM % budget by 4% while coordinating Kinko's flexible staffing needs nationally. ( As a result of observed work performed as a vendor at Kinko's was recruited by K inko's Corporate HR Director to join their management team effective 6/03.) * Solely accountable for management of all corporate sales, procedures, includin g administration, client services, legal compliance, recruiting, employee services and documentation * Developed new recruiting database of local contingent clerical, legal and tech nical employees * Established collaborative relationships with all hiring managers and executive s at Kinko's Headquarters * Reduced processing time for new applicants by 60% through the utilization of w eb-based tools * Reduced affiliate vendor usage from 100%, down to less than 5% * Consolidated contingent staffing invoicing by providing single source invoicin g * Ensured timely resolution of payroll and accounts receivable issues, keeping D ays Sales Outstanding to an average 28 days on net 45 terms Spherion Staffing Services, Inc. - Dallas/Fort Worth, TX 3/89 - 2/02 Promoted five times during career. Began career as a contingent employee within the branch office and was asked to become a member of staff within four weeks of start: On-Premise Manager on-site JCPenney Corporate Headquarters 10/00 - 2/02 * Successfully established and managed new national account on-site staffing ope ration. Role was to provide strategic and tactical operational leadership to Cl ient while ensuring successful delivery of contractual obligations * Recruited and supervised contingent clerical and technical employees while cre ating mutual relationships with all end users at JCPenney. Coached Associates o n behavioral and performance issues, taking corrective action as necessary and d

ocumenting all interactions * Liaison with JCPenney contacts and Spherion Company peers and Management on in itiatives and organizational changes impacting internal and external operations * Instilled and maintained operational "Blueprints" and continuously used perfor mance metrics as a means to gauge, correct, and ensure customer satisfaction * Responsible for all on-premise activities, including corporate sales, human re source administration, client services, employee services, legal compliance, doc umentation and fiscal activity * Developed specialized contingent employee programs per client requirements inc luding orientation, criminal background checks, random drug screens and aptitude tests Client Service Manager on-site at Mary Kay, Inc. Production 0

2/99 - 9/0

* Assisted in managing, recruiting and hiring more than 300 contingent workers a nd 5 staff Associates in a 24/7 production facility * Helped lower Client's risk management costs by introducing on-site drug screen ing and performing on-site personal property searches of flexible staff * Increased Company profit margins by reducing affiliate vendor usage from 31% t o 3% Contract Temporary / Client Service Supervisor / Regional Trainer / Branch Manag er 5/89-2/99 * As Client Service Supervisor accountable for ensuring the availability of qual ified flexible and direct hire employees through appropriate recruiting and skil l matching to achieve total client satisfaction. Also responsible for telemarket ing, business development, managing flexible employees and imposing discipline a s appropriate. Performed daily financial activities (sales adjustments, payroll, accounts receivable, accounts payable, c ollections). Communicated and coordinated the various aspects of branch operati ons required to ensure compliance with established policies and procedures, as well as local, state and federal laws and guidelines (Worker's Co mpensation, Unemployment, Human Resources, Legal, WOTC, etc.) * Promoted to Regional Trainer to provide new system training as well as new hir e orientation at Company branches and on-site vendor locations in Dallas/Fort Wo rth, Phoenix and Houston * After being promoted to Branch Manager to open a new office in the Dallas mark et, asked to spend two months in Phoenix, AZ to trouble-shoot and save a falteri ng relationship with an on-site technology vendor. After successfully stabilizing the vendor, and training a new on-site manager, came back to Dallas to locate real estate, hire, train, develop & coach a new staff. Goal was to cr eate and implement a successful marketing strategy to meet and exceed sales/prof it targets whiles leading outside sales and directing customer service team to o perational excellence Education B.S. Degree; Physical Education/Corporate Wellness, Minnesota State University, Mankato, MN. Cum Laude - 3.3 on 4.0 scale.