Human Resources Director Manager in Los Angeles CA Resume Sonya Dew

SONYA DEW Riverside, California 92506 951.662.0539  [email protected] SUMMARY OF QUALIFICATIONS 

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Dynamic, visionary and dedicated Human Resources professional with 10 years experience, excellent educational credentials augmented by extensive hands on-experience partnering with management to formulate and implement key strategies to attract, develop and retain the staff required to further organizational goals. Agile critical thinker and analyst, creative problem solver and insightful strategic planner, with significant strengths in driving staff engagement, productivity and loyalty. Skilled in tracking meticulous detail in challenging tasks while flourishing in fast-paced and deadline-driven work environments. Exceptional communication, interpersonal, collaborative and conflict resolution abilities with diverse stakeholders at all levels. Proven leader and mentor in building and motivating high performing cross-functional teams. Results-oriented, organized and focused decision-maker, adept at handling priorities. CORE COMPETENCIES

 Human Resources Management  Recruitment & Retention  Performance Management  Policy/Procedure Development & Enforcement  HR Best Practices  Contract Negotiation & Compliance  Regulatory Compliance  Team Leadership & Motivation  Project/Program Management

 Organizational Development  Compensation & Benefits Administration  Employee Relations  Health/Safety Assurance  Staff Training & Development  Labor/Employment Law  Strategic Analysis & Planning  Interpersonal Communication  Mediation & Conflict Resolution

PROFESSIONAL EXPERIENCE COMMUNITY HEALTH SYSTEMS, INC. (CHSI), Moreno Valley, California  2006 to 2014 Non-profit Federally Qualified Health Center (FQHC), providing primary medical and dental services to low income, uninsured and underinsured persons, with 150 employees operating 5 community clinics in 3 California counties. Human Resources Director (2009 to 2014) Human Resources Manager (2008 to 2009) Provided full spectrum HR management, encompassing recruitment, onboarding, training, development, evaluation and retention, in alignment with all institutional goals and strategies. Developed and enforced policies, administered compensation and benefits, ensured safety and regulatory compliance, participated in legal investigations and hearings, resolved concerns/complaints and handled community/public relations. Provided senior management with data and expert advice on HR issues to facilitate strategic analysis & planning. Supervised a team of two human resource generalists, a human resources assistant and a credentialing specialist.  Lowered monthly turnover to only 4% by expanding the onboard training/development program and by enhancing the overall quality of employee training.  Achieved a significant reduction in worker’s compensation claims by executing a sweeping program of efficiency, productivity and safety initiatives at each clinic.  Completely rewrote the personnel and benefits manual, created new annual performance evaluation forms for exempt/non-exempt staff, and formulated a comprehensive employee training documentation checklist.  Decreased unemployment claims, resulting in considerable savings to the company, through strict adherence to policies, procedures and HR best practices in carrying out of employee corrective actions and terminations. Resume

SONYA DEW  Page 2  951.662.0539  [email protected]

Human Resources Director (2009 to 2014); Human Resources Manager (2008 to 2009), COMMUNITY HEALTH SYSTEMS, INC. (CHSI), Moreno Valley, California, continued:  Boosted morale and staff cohesiveness by initiating the company’s 1st all-employee meeting and holiday party, with formal awards and recognition for years of service, a celebration so popular that it became an annual event.  Enhanced team spirit and organizational solidarity by developing and launching a quarterly company newsletter.  Promoted to membership on the senior management team after less than 1 year as HR Manager in recognition of outstanding performance. Human Resources Generalist (2006 to 2008) Administered new hire, termination, leave of absence, unemployment and worker’s compensation processing, personnel files/documentation, recruitment arrangements, staff orientation and employment verification. Attended unemployment hearings and coordinated staffing of positions open due to sickness, leave of absence or other circumstances. Supervised one HR assistant.  Earned consistent recognition as a knowledgeable, accurate and dedicated professional. Additional Experience (details upon request): HR Coordinator, AETNA HEALTH PLANS, San Bernardino, California. Streamlined organizational procedures and slashed operational costs by spearheading a series of Continuous Quality Improvement program classes for staff and management. Benefits Administrator, Astro Business Solutions Canon, Gardena, California EDUCATION Master of Business Administration (MBA), Human Resource Management (2014) La Sierra University, Riverside, California Bachelor of Arts, Communication California State University San Bernardino, San Bernardino, California Human Resources Certificate University of California Riverside Extension, Riverside, California

PROFESSIONAL AFFILIATIONS Society for Human Resource Management (SHRM) Professionals in Human Resources Association (PIHRA) Current Local Affiliations: Finance Chair, Inland Empire Society for Human Resource Management Board Member, City of Riverside Human Resources Board

COMPUTER SKILLS Microsoft Office (Word, Excel, Outlook & PowerPoint), Microsoft Publisher, Windows & Mac Hardware & OS Resume