Human resource management , Chapter 8 ; Training and developing employees : Carter cleaning company : the new training program

Chapter 8: Training and Developing Employees Continuing Case: Carter cleaning company 1. What specifically should Carter and Jennifer cover in their new employee orientation program, and how should they convey this information? Answer: Orientation should cover : - Information on employee benefits and personnel policies - Company structure, processes and operations - Safety measures and regulations - Facilities tour - Daily routine A successful orientation should accomplish number of things for new employees such as: 1. Make them feel welcome and help them begin the process of becoming socialized into the firm’s ways of acting and doing things. 2. Help them understand the organization and it's culture. 3. Clarify what is expected from them in terms of performance and behavior. 2. Which specific training techniques should Jennifer use to train her pressers, cleanerspotters, managers, and counter staff, and why ? Answer: 1. For the pressers and cleaner-spotters should be trained using On- the- job training : Coaching / Understudy Approach to provide them with the learning and practical skills needed for the job . 2. Managers should first receive Off- the – job training : -lectures: about the products used and equipments, And then with: -Management Games : to develop problem-solving skills, planning, leadership and cooperation. -Behavior Modeling technique : to know how to deal with different situations. 3.Counter staff should be trained using the following techniques : - lectures: to provide them with the knowledge about type of customers and how to deal with them appropriately . -Job instruction training : to provide step-by-step, key points and basic tasks training and soft skills. -Behavior Modeling technique : to provide the employees' with communication skills and knowledge to be able to deal with different types of customers.