Human Resource Assistant or Human Resource Generalist or Human R

SNEJANA MILOVAN 4700 Old Orchard Road, Unit 403 ~ Skokie, IL 60076 773-444-9363 ~ [email protected] OVERVIEW OF QUALIFICATIONS * Human Resources and Retail Management professional with eight years of progres sive experience in jewelry, clothing and restaurant settings. Exhibits a rare c ombination of skills in HR functions and departmental management, along with one -on-one sales and customer service talents. Exhibits impressive business insigh t and admirable traits in interpersonal relationships: fair, ethical, diligent, trustworthy and reliable; adapts easily to new environments and welcomes new cha llenges. * Fluent in English, Romanian and Serbian; conversant in Italian and Spanish. * Proficient with MS Word, Excel, PowerPoint. Holds a BA degree in English and Journalism; MBA in progress. PROFESSIONAL ACCOMPLISHMENTS * Increased departmentOs business from 25% to 40% of company total in 2009, desp ite a national recession. * Met organizational goals and expectations consistently, in all respects, throu ghout career. * Quickly learned and adapted to sell luxury timepieces in a remarkably short ti me without previous experience and became the highest-selling salesperson in the department. * Named McDonaldOs Employee of the Semester; and promoted from Sales Associate t o HR Representative. * Implemented new personnel rules that improved operations while reducing employ ee misunderstandings. EMPLOYMENT HISTORY JARED the GALLERIA of JEWELRY - Skokie, IL 2007 Present Manager, Diamond Department * Hired as a high-energy, fast-learning manager and salesperson to revitalize te nured sales employees. * Achieved goals of department and store regarding sales, credit and service pla ns and repair orders. * Responsible for growing and managing a department which comprised 70-80% of th e store's total sales. * Interviewed, hired, trained, scheduled and counseled employees in a firm, yet fair and effective manner. * Managed inventory and inventory reconciliation, and reported payroll data for submission. * Guided salespeople to provide high-level customer service, achieve goals and m eet company expectations. SISLEY / UNITED COLORS OF BENNETTON - Skokie, IL 2005 2007 Assistant Manager Retail Fashion * Hired as a part-time sales person, became full-time after three months, a trus ted Keyholder after six months and then Assistant Manager, responsible for manag ing new retail operation, implementing visual merchandising campaigns and settin g/achieving overall sales goals. * Assumed HR responsibilities for interviewing, staffing, training and verifying /reporting pay-related data. * Communicated effectively with customers, employees and Store Manager to resolv e issues and concerns.

McDONALDOS - Timosoara, Romania 2002 2005 HR Representative Restaurant * Administered all Human Resources functions in a fast-paced, high-energy restau rant environment. * Hired new employees and provided initial training regarding work rules and saf ety procedures. * Managed employee relations, addressed employee concerns and resolved conflicts . * Maintained effective communications with the Store Manager, Home Office and em ployees. * Compiled and managed employee records prepared attendance reports for payroll ; documented promotions/raises, salaries, vacation, sick days, overtime, termina tions), ensured regulatory compliance. ACADEMIC BACKGROUND DePAUL UNIVERSITY, Kellstadt Graduate School of Business - Chicago, IL * Master of Business Administration; Major: HR Management [in progress]; GPA: 3 .30/4.00 WEST UNIVERSITY of TIMISOARA - Timisoara, Romania * Bachelor of Arts, Journalism and English, 2004; GPA: 3.20/4.00