HRM Policies of TCS and Pantaloons

HRM Policies of TCS and Pantaloons

Submitted to

Submitted by

Miss Jyoti Kasana

Shivam Pandey Course: B.tech(CS) Roll no. – 8719

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INDEX Serial

Topic

No

Page No

1

Objective

2

Introduction

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2.1 HRM Definition

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2.2 HR Policies

4

2.3 Company Profile: TCS

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2.4 Company Profile: Pantaloons

6

3

Recruitment

7

4

Selection

10

5

Employee Development Policies

12

6

Performance Appraisal Policies

14

7

Promotion Policies

17

8

Employee Welfare Policies

18

9

Grievance Handling Policies

20

10

Conclusions

21

11

Bibliography

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Objective The Main Objective is to study the implementation of HRM Policies in TCS and Pantaloons. Key HR Policies are:       

Recruitment Selection Employee Development Policies Performance Appraisal Policies Promotion Policies Employee Welfare Policies Grievance Handling Policies

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Introduction HRM Definition HRM Stands for Human Resource Management.  Human: Refer to the skilled workforce in the organisation.  Resource: Refer to limited availability.  Management: Refer to maximise or proper utilisation and make best use of limited resource.  Human Resource Management is the process of recruitment, selection of employee, providing proper orientation and induction, providing proper training and the developing skills, assessment of employee (performance of appraisal), providing proper compensation and benefits, motivating, maintaining proper relations with labour and with trade unions, maintaining employee’s safety, welfare and health by complying with labour laws of concern state or country.

Human Resource Policies  Human Resource Policies are established by an organization, to support administrative functions, performance management, employee relations and resource planning.  Human resource policies are the formal rules and guidelines that company put in place to hire, train, assess, and reward the members of their workforce. Some of the Key HR Policies are: - Recruitment, Selection, Employee Development Policies, Performance Appraisal Policies, Promotion Policies, Employee Welfare Policies, Grievance Handling Policies 4

COMPANY PROFILE: TCS • Tata Consultancy Services (TCS) is a multinational information technology (IT) service, providing consulting and business solutions. • TCS operates in 46 countries. •

It is a subsidiary of the TATA GROUP and is listed on the Bombay Stock Exchange and the National Stock Exchange of INDIA.

• The services provided by TCS are as follows:        

Application development and maintenance; Asset leverage solutions ; Assurance services; Consulting; Engineering and Industrial services; Enterprise solutions; IT infrastructure services ; Business process outsourcing;

• TCS was founded in 1968 by Mr. J.R.D.TATA • Vision: Our vision here at TCS is to glorify Good by providing our clients with exceptional IT services that exceed their expectations, while creating a fun, challenging and rewarding place to work for our employees. • Mission: The mission of TCS is to build and maintain healthy IT Platforms that exceed our partners’ expectations. We partner with clients who recognize the significance of technology in achieving their business objectives. We bring to the partnership a portfolio of creative designs, highly skilled consultants, best-of-breed partnerships, and proven approaches to build business critical infrastructures that meet or exceed our client’s expectations.

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COMPANY PROFILE: PANTALOONS • Pantaloons, India's premium lifestyle apparel company offers chic and trendy fashion to meet the ever-changing consumer needs. •

Pantaloons reflects the ideology of always keeping alive the 'newness factor' through fashion apparel and accessories that are visually appealing and fashionably unbeatable.

• The first Pantaloons store was launched amidst much fanfare in Gariahat, Kolkata in 1997. • With a chain of 85 fashion stores across 44 cities and towns, Pantaloons is constantly extending its foot-prints into the rest of modern India. • Pantaloons which was previously controlled by the Future Group has now been taken over by Aditya Birla Nuvo Limited ['ABNL']. •

Kishore Biyani started Pantaloons India ltd. In 1997

• Vision: We believe to deliver Everything, Everywhere, Every time for every Indian customer in the most profitable manner. • Mission: We share the vision and belief that our customers and stakeholders shall be served only by creating and executing future scenario in the consumption space leading to economic development.

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RECRUITMENT • Recruitment is the process of finding and attracting capable applicants for employment. The result is the pool of applications from which new employees are selected. • Recruitment is a continuous process whereby the firm attempts to develop a pool of qualified applicants for the future human resources need even though specific vacancies do no exist. Method of Recruitments:  Internal Search  Employee Referrals  Employment Agencies  Educational Institutes  Interested Applicants

INTERNAL SEARCH An internal recruitment strategy is characterized by promoting employees from within an organization to fill upcoming positions. Recruitment via this method is considered as the most optimum method as it provides the organization with minimum cost and time for the process of recruitment and creates a sense of motivation among the employees. - For TCS, Natrajan Chandrasekaran, the CEO of TCS got promoted, prior to which he was the COO and Executive Director of the organization. - For Pantaloons ltd, the Managing Director Pranab Baura’s designation was an internal search for the position of Managing Director. Disadvantage: The only disadvantage for this method would be missing out new and fresh talent that is available in the market. 7

EMPLOYEE REFERRAL Recruitment method in which the current employees are encouraged and rewarded for introducing suitable recruits from among the people they know. - TCS has a scheme called BRING YOUR BUDDY (BYB) with effect from 01 December 2011. - While, Pantaloons favors such methods of recruitments for the lower and middle level positions i.e. Band 1 and Band 2. Advantage: The credibility of the employee is at stake when he or she recommends a candidate, hence the employee would recommend a good candidate. Disadvantage: Employees may sometimes refer relatives or friends, who may not be suitable for the job. It might also lead to the formation of cliques in the organization, with the members of the same group or clan getting together.

BRING YOUR BUDDY SCHEME • The purpose of the Bring your Buddy(BYB) scheme is to reward employees for referring qualified candidates who subsequently are hired. TCS provides the referring employee a cash bonus for each successful referral made, in accordance with the provisions stated in this policy. • The chart below shows the rewards with respect to the position referred

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Employment Agencies Employment agencies are the agencies that helps to find jobs for person seeking employment or assist employers in finding person to fill positions that are open. This Criteria is also used sometimes to hire employees. Some of the top Agencies are:    

naukri.com LinkedIn shine.com monster.com

Educational Institutes During the placement season, educational institutions, especially the reputed ones turn into hunting grounds for organizations looking for fresh talent. Campus placements at some of the top institutions in the country reflect the condition of the economy and the industry.  TCS hires most of its talent through this method.  Pantaloons also uses this method of recruitment but not much as compared to TCS.

INTERESTED APPLICANTS Candidates send in their applications to the management either through post or e-mail or in person or through the company’s website and express their interest in employment with the company.  TCS has developed a nice career portal as compared to pantaloons, where candidates register through their emails and stay updated about their application.  While, Pantaloons don’t have such system, you just need to send your resume on their career email id.

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SELECTION • The process of choosing the most suitable candidate for a job from among the available applicants is called selection. • The selection process starts with gathering complete information about the applicant from his application form and ends with inducting the candidate into the organization. A typical Selection Process can have following steps in order:          

Resume/CV Review Initial Screening Interview Analysis of Applicants Conducting tests and evaluation of performance Preliminary tests Core & Departmental Interviews Reference Check Job Offer Medical Examination Placement

TCS Selection Process  Apptitude Test: Mathematics and English related questions  Technical Interview: Core subjects knowledge is examined  Management Review: Discussions about the projects taken or at times situational exams  HR Round: The interview with the HR manager about the salary and location preference.  Call letter: Offer letter giving the details about the joining date, salary, etc.

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Pantaloons’ Selection Process  Group Discussions: Huge amount of students apply for GD and only the selected students can apply for the further rounds of selection  Written exam: It is not mandatory for all designations, but for designers and MBA graduates it is mandatory  Departmental Interview: Departmental heads conduct these interviews to get an insight of candidate’s core knowledge.  HR ROUND: The interview with the HR manager about the salary and location preference.  CALL LETTER: Offer letter giving the details about the joining date, salary, etc.

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EMPLOYEE DEVELOPMENT POLICIES Encouraging employees to acquire new or advanced skills, knowledge, and viewpoints, by providing learning and training facilities, and avenues where such new ideas can be applied.

Training for the new employees (Fresher's): TCS TCS follows a program called Initial Learning Program (ILP), lead by the Learning & Training (L&T) Department for the new members of the organization.

Training for the Freshers

Soft Skills Development(C, C++, .NET, JAVA, SAP, Mainframe)

Two Preliminary Tests + Final Tests

Pass

Fail

One month retraining and a last chance to sustain job

Project

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Training for the new employees (Fresher's): Pantaloons

Training for the New Employee’s

Six Months of Training

Project

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Performance Appraisal Policies • Performance appraisal can be defined as the process of evaluating the performance of an employee and communicating the results of the evaluation to him for the purpose of rewarding or developing the employee. • “Performance Appraisal is a formal assessment and rating of individuals by their managers at usually an annual review meeting.”

Performance Appraisal Policies: TCS TCS reviews the performance of their employees based on the following policies:

Anniversary Review • The employee’s performance is closely monitored and assessed during the first year of joining through periodic performance appraisals. At the end of the first year, based on performance appraisals the employee is given an Anniversary review rating, based on which a decision is taken on whether or not the individual is suitable for long term employment in TCS or not. • The review is rated as below marks:

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Performance Pay • TCS is a performance oriented organization and seeks to inculcate a culture of performance excellence in each employee. •

Performance pay is based on the Individual, Business Unit (IBU).

Earned Vacation The purpose of earned vacation policy is to grant the employee with a fixed number of day off from work, as a benefit which he/she has earned on an account of working for a specific number of days in a particular period. The earned leave may be availed for any personal reason, but it should be planned sufficiently in advance.

Gift Declaration In order to reward any employee in monetary terms on account of his/her performance these gift declaration forms are used.

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Performance Appraisal Policies: Pantaloons Pantaloons reviews the performance of their employees based on the following policies:

Performance Review Each and every employee’s performance is reviewed on various intervals of time n rewarded as Star performer, best employee or with some vouchers, etc.

Rating Scale The rating scale is a performance appraisal form on which the manager simply checks off the employee’s level of performance. Some of the areas evaluated include quantity of work, quality of work, dependability, judgment, attitude, cooperation, and initiative. Balance Score Card Balance score card is a performance appraisal method that is used to evaluate employee performance based on weight age. Performed generally in the case of Band 2 level (executives).

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Promotion Policies Promotion can be termed as an advancement in an employee’s career rank or position in a hierarchical structure.

Promotion Policies: TCS A Promotion in TCS means that there is a clear rise in the role and responsibilities of the employee. Promotion is depended on the business head/supervisor’s decision and assessment of the employee’s potential and/or performance in a higher role. TCS uses two criteria’s for promotion of their employees:  Role Based Promotion: Role based performance means that there is an extension to the role and span of activities with a perceptible change in the job content.  Maturity Based Promotion: In order to respect the loyalty of the employee towards the firm he/she is rewarded with a promotion with respect to the current performance

Promotion Policies: Pantaloons Promotion Policy and rules are applied to employees depending upon on their ability of performing work, managing their skills and the level of experience. Promotion can be twice a year.

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Employee Welfare Policies • Welfare includes anything that is done for the comfort and improvement of employees and is provided over and above the wages. •

Welfare helps in keeping the morale and motivation of the employees high so as to retain the employees for longer duration.

• The welfare measures need not be in monetary terms only but in any kind/forms.

TCS Employee Welfare Policies  Company Transport: TCS provides its employees with convince to travel by providing pick up and drop facilities.  Health Insurance Scheme: TCS provides medical insurance for the employee and his/her family members and monthly check ups.  Food Coupons: Food coupons are provided to the employees in order to provide them with quality food and increase the interactions among the employees.  Holiday Homes: In order to provide the employees with a quality relaxation time with their families TCS, provides the employees with Holiday homes located at various locations across INDIA.  House Rental Allowances: HRA is the financial benefit paid by TCS to the employee in order to meet accommodation costs for rent payments.  Car Allowances: TCS provides car allowance as a perquisite to employee’s for certain grades. The employee may use this amount towards monthly payment or for a leased car OR to purchase car of their choice.  Recreation: Activities like FRIDAY FUNDAY, QUIZ COMPITIONS, PICNICS , etc are a few recreation initiatives by TCS .

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Pantaloon Employee Welfare Policies  24*7 Helpline: Pantaloons provides a 24*7 helpline that assists its employee for any financial assistance.  Medical Leave Scheme: Female employees can have Maternity leave - 84 days maximum on completion of 160 days.  Health Care Benefits: Pantaloons provides periodic health checkups for the employee and its family.  Recreation: Picnics, DJ parties, Quiz ,etc are the activities for the recreation of the employee.

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Grievance Handling Policies • Employee grievance refers to the dissatisfaction of an employee with what he expects from the company and its management. • When there is a gap between what the employee expects and what he receives, it leads to grievances. •

Employee grievances may or may not be justified. However, they need to be tackled adequately because they not only lower the motivation and performance of the employee but also affects the work environment.

TCS Grievance Handling Policy For TCS the Grievance handling starts with employee registering the complaint in the complaint form as below, then the grievance is considered by the supervisor, management, union or arbitrary third party if needed.

Pantaloons Grievance Handling Policy Pantaloons has a grievance committee to be approached by the employee. 20

Conclusions Study Shows that  The Policies implemented by both Companies TCS and Pantaloons are for the betterment of their employees.  In Some Policies, TCS is way better than Pantaloons, such as Bring Your Buddy Scheme by TCS.  The Policy builds teams and foster team-work as the primary instrument in all activities.  The Policy implements equitable, scientific and objective system of rewards, incentives and control.  Both Companies Handles the Employee dissatisfactions well through their grievance handling policy.  Companies have develop good policies to groom up the fresher’s through training and development program, where TCS has bit stricter training program as compared to Pantaloons.  The Policy recognizes worth contributions in time and appropriately, so as to maintain a high level of employee motivation and morale.

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Bibliography  TCS annual report 2014-15 (http://www.tcs.com/investors/Documents/Annual%20Reports/TCS_Annu al_Report_2014-2015.pdf)  Pantaloon Annual Report 2014-15 (http://www.adityabirlanuvo.com/pdf/Pantaloons_Fashion_retail_limited/ PFRL_Annual_Report_FY14.pdf)  TCS official Website (http://tcs.com/)  Pantaloons official Website (http://pantaloons.com/)  Wikipedia  Quora (http://quora.com/)  Slideshare (http://slideshare.net/)

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