HRM MCQ's

HUMAN RESOURCE MANAGEMENT MB0027 Section A( 1 Marks each)

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1) Management which deals with effective use and control of (c) employee referral (d) advertising man power,is (a) Human resource management 13) Executives too are mostly ---------from within (b)Personal managment (a) recruited (b) promoted (c)Both (c)selected (d)posted (d)None 2) According to----- ‘human factor’refers to whole consisting 14) The selection procedure is essentially a series of methods of inter-related,interdependent and inter-acting physiological , of securing pertinent information about the --------sociological and ethical components. (a) employees (b) employer (a)Julius (b) Mayo (c) organisation (d) aplicant (c)Roethlisberger (d)Farland 3) In broadest sence ,human relations refers to the ------15) Broadly speaking ,training is the act of increasing the of peoplein all walks of life-in schools ,homes , business and knowledge and skills of an employee for doing a --------Ph: 011-65439499, 65066565/(a)6/ 7, 28013999 government. diverse job (b) particular job (a) communication (b) interaction (c) technical job (d) all of these (c) relation (d)attitudes 16) Training methods are a means of attaining the desired 4)In “Vernashram”or caste system ,those devoting themselves objective in a ---------- . in manual work were known as ------(a) Company (b) Desired situation (a) Brahamana (b) Kastriya (c) Learning situation (d) Particular situation (c) Vaisaya (d) Shudras 17) The training technique which duplicates ,as nearly as 5) Madras labour union was organised in ---possible ,the actual condition encountered on a job is called -(a)1912 (b) 1915 (a) Simulation method (c) 1918 (d) 1920 (b) Experimental method (c) Knowledge based methods 6) For lack of ------- , the workers can not and do not have any (d) Vestibule training stay in their jobs or working condition (a) incentives (b) job opportunity 18) According to Douglas Mc Gregor , there --(c) good working condition (d) job satisfaction different purposes of learning . (a) Two (b) Three 7)-------- is the process by which management decides how an (c) Four (d) Five organisation should move from its current man power position to desired man power position . 19) Training increases the employees (a) Man power planning (b) Future forcasting (a) market value (b) earning power (c) Anticipating man (d) All the abve job 7, security Ph:power 011-65439499, 65066565/(c)6/ 28013999 (d) all the abone

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8)Human resourse planning is essentional because of frequent--------- which is unavoidable and even beneficial . (a)Population growth (b) Population growth (c)labour turnover (d) shortage of labour

20)The individual evaluation technique in which the evaluator is presented with graphs add asked to rate the employee is called (a) Graphic rating scale (b) Forced choice (c) Essay evaluation (d) Critical incident technique

9) A --------- contains data about each employee’s skills,abilities , work preferences and other items of information which indicatehis overall to value of the company. (a) Human resource auditing (b) Skills inventory (c)Human resource planning (d) skills evaluation

21) ------ satisfies human need for esteem by others and for self steem . (a) Promotion (b) Incentives (C) Recognition (d) All the above

10)Friends and relatives of present employees are drawn , this is done through------(a) Labour union (b) Voluntary organisation (c) Employment agencies (d) Employee referral

22) In fact --------is more popular where subjective feed back and comments are invited anonymously on a few general questions which are made available to the manager to use for rating the employee . (a) Ranking (b) paired comparison (c) forced distribution (d) 360 degree appraisal

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11)All public sector enterprises are required to have to consider candidates sponsored by the ------23) The ------ do the evaluation to the employees (a) Employment exchange (a) BOD (b) MD (b)Applicants introduced by friends Ph: 011-65439499, 65066565/ 6/ 7, 28013999 (d) Supervisor (c) Line manager (c) Advertisements (d) Labour organisations 24) ------ is calculated as per number of hours worked (a) Salary (b) Wage 12)In a family owned business , hiring of relatives is inevitable (c) Incentives (d) All the above ,this is called ---------(a) leasing (b) nepotism 25) In the ------ , each factor is ascribed as a money value . (a)Time span method

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(b) Point method (c) Factor comrarison method (d) Grade discription method 26) Information collected in a process of ------ can be used for improvement of selection , training and promotion , procedure. (a) Job evaluation (b) Job discription (c) Job analysis (d) Both (b) and (c) 27) It is the process of getting information about the jobs.’It’ refers to (a) Job evaluation (b) Job description (c) Job analysis (d) both b & c

(c) The Diplomat

(d) The Expert

40) According to great man theories of leadership , capacity of leadership are (a) Acquired (b) Inherited (c) Imparted through training (d) All the above

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SECTION II 41) One of the following which is not the theories of leadership (1)Trait theory (2) Situational theory (3) Behavioural theory (4) Rational theory (a) 2 (b) 1 (c) 3 (d) 4

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28) “ Morale is state of mind and emotions affecting the attitude and willingness to work ,which in turn affect individual and organitional objectives”this defination is given by (a) Stadohar (b) B. Filippo (c) Haimann (d) Moony

42) According tois theory of leadership , there is no best style of leadership (a) Contigency theory (b) Situational theory (c) Behavioural theory (d) Management theory

011-65439499, 6/ 7, 28013999 29) The content ofPh: morale could be broadly divided65066565/ into -------- groups. 43) Characterstics of formal work group are (a) Three (b) Four (1) They are sanctioned by some authority (c) Five (d) Six (2) There is no prescribed division of labour (3) There is unstable and inconsistent personal interaction 30) Morale depends upon relations between -----(4) Provisions are made to reward group membership (a) expectations and reality (b) expectations and environment (a) 1,2, 3 (b) 1, 3, 4 (c) environment and rewards (c) 1, 4 (d) 1,2,3,4 (d) productivity and rewards 44) Characterstics of a group from following are 31)You can not buy man’s (1) Two or more people (a) Enthusiasm (b) Initiative (2) who interact with one another (c)Loyalty (d) All the above (3)Share different ideology (4) See themselves as a group 32) Motivation is positively correlated with concepts of (a)1,23 (b) 1,2 ,4 (a) Level of aspirastion (b) Degree of commitment (c) 2,3,4 (d) 1,2,3,4 (c) Inclination toward action (d) All the above 45) In India wages are classified as 33) Man is by nature constantly -----(1) minimum wage (2) fair wage (3) higher wage (4)living (a) Motivated (b) Agreesive wage (c) Shy (d) Lazy (a) 1,2,3 (b) 2,3,4 (c) 6/ 1,2,47, 28013999 (d) 1,2,3,4 Ph: 011-65439499, 65066565/ 34) “SELF ACTUALIZATION “was coined by (a) Mc gregor (b) Kurt Goldstein 46)Some of the following are not the multiple person (c) Maslow (d) P.T Young evaluation method ,these are (1) Ranking (2) paired comparison (3) critial incident 35) Who presented two opposite sets of assumptions about rechnique (4) forced distribution employees;and about management views about the nature of (5) graphic rating scale man at work . (a) 1,2, 4 (b) 3, 5 (a) MC gregor (b) Kurt Goldstein (c) 1,2, 5 (d) 1,2,3,4,5 (c) Maslow (d) P.T Young 47) Training is the responsibility of 36)” Drives” are sets up to alleviate -----(1) Top management (2) Personal department (3) Supervisors (a) Goals (b) Needs (4) employees (c) Objectines (d) All the above (a) 1,3,4 (b)1, 2 ,3 (c) 2,3,4 (d) 1,2,3,4 37) Discipline as per Webester’s dictionary (a) It is training that moulds ,strengthens or perfects 48) HRM covers the following aspects (b) It is the control gained by enforcing obedience (1) Increasing productivity (c) It is punishment or chastisement (2) Improving quqlity (d) All the above (3) Improving organitional climate (4) Ensuring personal growth 38)-------- should be uniformly enforced if they are to be (a) 2,3 (b) 1,2,4 effective . Ph: 011-65439499, 65066565/ 6/ 7, 28013999 (d) 1,2,3,4 (c) 2,3,4 (a) Discipline (b) Rules (c) Both (a) and (b) (d) none of these 49) state true or false (1) In India diversity is a concern because we are very 39) The leader who sticks to routine , pleases his superiors, conservative and a closed society avoids subordinates and he is contemptuous to them . This (2) India is gaining importance because of the quality as well type of leader is called as cheap cost of living (a) The Bureaucrat (b) The Autocrat (3) Our legal framework is very advanced,allowing for fpreign

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companies to work easily in India (a)F,T,F (b)T,F,F (c)F,F,F (d) T,T,T 50) The Hawthrone Studies (1) These studies were prompted by an experiment carried out by company’s managers (2) conducted at Howthrone plant of western Electric (3) One group was studied to determine the effects of different levels of illumination on workers performance (a)1,2 (b)2,3 (c) 2 (d) 1,2,3

(c) B.O.D , eight (d) B.O.D , seven 59) Conventional methods of job analysis suitable for task analysis are (1) Literature review regarding the job (2) Job performance (3) Performance evaluation (4) Pob observation (5) Data cllection (a) 1,2,4,5 (b) 2,3,4,5 (c) 1,2,3,4 (d) 1,2,3,4,5

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60) Steps to be followed for disciplinary action are 51) According to Mc Gregor , there are some purposes of (1) collection of data or facts bearing the case learning . These purposes are (2) chooise of penalty to (1) acquring intellectual knowledge (3) selection of tentative penalties to be imposed (2) acquring earning skills (4) an accurate statement of the disciplinary problem (3) acquring manual skills (5) follow up on the disciplinary acyion (4) to reach top level management (6)application of the penalty (5) acquring problem solving skills Ph: 011-65439499, 65066565/ 6/ 7, 28013999 (a) 1,2,3,4 (b) 1,2,3,5 (a)4,1,2,3,6,5 (b) 4,1,3,2,6,5 (c) 2.4,5 (d) 1,3,5 (c) 4,13,2,5,6 (d) 4,2,1,3,6,5 52)Top management ------ rewards ---------- for carrying out 61)All groups effective training . (1) have leader (2) have followers (a) never , employees (3) strive towards different goals (4) have no idea about what it (b) always , employees takes to achieve the goal (c) hardly , supervisors (5)communicates expectations to member (6) satisfy some (d) always to managers form of member need 53) College Professor were evaluated on some work func(a) 1,2,3,5,6 (b) 1,2,4,5,6 tions, these work functions were . (c) 1,2,5,6 (d) 2,3,5,6 (1) Performance (2) Teaching (3) Service (4) Student’s response (5) Research 62) Common errors encountered in the processing of griev(a) 2, 3, 5 (b) 1,2, 4 ances are (3) 1,2 4,5 (d) 1,2,3,4,5 (1) stopping too soon in the search of the facts (2) expressing a management openion prior to the time when 54) Management by objective are popularly called by the all pertinent facts have been discovered following names . (3) failing to maintain proper record (1) KRA (2) KPA (3) Targets (4) Commitments (4) restoring to executive fiat or orders instead of discussion (a) 1,3 (b) 2,4 and conferenceto change minds (c) 1,2,4 (d) 1,2,3,4 setting wrong grievances- a mistake which may in a Ph: 011-65439499, 65066565/(5)6/ 7, the 28013999 turn produce a second new grievance .Follow up is the step in 55)According to A.D Sinha , methods to identify training the procedure that tells us when a mistake is handeling has needs are been made. (1) Views of line manager (a) 1,2,3 (b) 1,3,5 (2) Performance appraisal (c) 1,4,5 (d) 1,2,3,4,5 (3) Company and departmental plan (4) Views of training manager 63) Penalties available in the business are (5) Analysis of job difficulties (1) Oral reprimand (2) written reprimand (3) forfeit of salary (a) 2,4,5 (b) 1,3,4 (4)loss of previleges (5) fines (6) lay off (7) scolding (8) (c) 1,2,4,5 (d) 1,2,3,4,5 demotion (9) discharge (a) 1,2,3,4,5,6 (b)1,2,4,5,6,7,9 56) Thyer and Mcghee model is based on following factors (c) 1,2,4,5,6,8,9 (d) 1,2,3,4,5,6,7,8,9 (1) Organisatuonal analysis (2) Effort analysis (3) Task analysis 64)The most commonly used methods for measuring morale (4) Man analysis are (a) 1,2,3 (b) 1,3,4 (1) The guided interview (2) unuided interview (3) an analysis (c) 2,3,4 (d) 1,2,3,4 of company records (4) listening in process (5) a combination of guided and unguided interview 57) According to residual theory , there were factors of (a) 1,2,4 (b) 2,4,5 production (c) 1,2,3,4 (d) 1,2,3,4,5 (1) Land (2) Labour (3) Capital (4)Investment (5) Entrepneurship Ph: 011-65439499, 65066565/ 6/ 7, 28013999 65)DaleYoder pointed some signals of low morale . (a) 1,3,4,5 (b) 2,3,4,5 (1) Employee unrest (2) High rate of absenteeism (3) High (c) 1,2,3,5 (d) 1,2,3,4,5 employee turn over (4) Frequent strike 58)Wage boards are appointed by ---------- and consists of ----- (5) Fatigue and monotony (6) Dissatisfation (7) Grievances (8) Need for discipline ------ members (a) 1,2,3,5,7,8 (b) 1,3,4,5 (a) Government , seven (c) 1,2,3,5,6,8 (d) 1,2,3,4,5,6,7,8 (b) Government , five

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66)Morale can be improved by (1) Creation of whole jobs (2) Job enrichment (3) Building responsibility (4) Modifying work environment (5) Job sharing (6) Rotation of jobs (7) Profit sharing (a) 1,3,4,6 (b) 1,2,3,4,6 (c) 2,3,5,6 (d) 1,2,3,4,5,6,7

72) The organitional aims of management development are to secure the following valuable end results (1) improvement in technical performance . (2) highlighting the individual’s weakness . (3)Attracting good men . (4)improving organition structure . (5) making organisation more rigid . (6)Creating reserves in management ranks . (a)1,2,3 only (b) 1,2,3,5 (c)2,3,4,5,6 (d) 1,2,3,4,6

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67)A survey conducted by Sinha identified following areas ,in rank order , as prefered by responding managers in training areas . (1) Problem solving and decision making . (2) Analysis of business environment . 73) Morale surveys are generally conducted with a view to (3) Functional areas , such as marketing , personel and finance (1) finding out what the employee really think (4) General management training , consisting of areas like (2)finding out about the kind of education and information planning ,organizing ,directing , motivating co-ordinating and they really need controlling . (3) improving morale and keeping a check on the effectiveness (5)Specialized technique-oriented programmes, such as of personal program productiopn planning , maintenance m,anagement value (4) determining the training needs of employees analysis , works simplification and interview technique. ( 5)6/ finding out what employees really like Ph: 011-65439499, 65066565/ 7, 28013999 (a) 2,4,3,1,5 (b) 2,4,3,5,1 (a)1,2,3 only (b) 2,3,4 only (c)2,4,5,3,1 (d)4,2,5,5,1 (c) 2,4,5 (d) 1,2,3,4,5

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68)Principles of group dynamics are (1)If a group is to be used effectively as a medium of changes , those who are to be changed and those who are to wield an influence for change must have a strong sense of belonging to the same group , ie the barriers between the leaders and the le should be broken down. (2) Groups are formed to satisfy individual needs and cease to exist when they no longer serve this purpose . (3) The higher the prestige of a group members in the eyes of others members ,the greater the influence he will exercise on them. (4) There exist a close parallellism between between the personality traits of the group members and syntality traits of the group . (5) Information relating to the needs for change , plans for change , and consequences of changemust be shared by all the members of group. (a) 1,3, 5 (b) 1,2,3,4 (c) 2,3,.5 (d) 1,2,3,4,5

74)Why taining programs fails . (1)The benefits of raining are not clear to top management (2) Top management hardly rewards for effective training . (3) Always top management plans and budgets systematically for training . (4) Behavioural objectives are often in precise . (5)Trainers provide much counselling and consulting services . (6) Specific training objectives should be outlined on the basis of type of performance required to achieve organitional goals and objectives . (a)1,2,3,5 (b) 1,2, 4, (c)1,2,4,6 (d) 1,2,3,4,5,6

(a) 1,2,3,4 (c) 1,2,3,4,5

SECTION 1 1(b) 2(a) 7(a) 8(c) 13(b) 14(d) 19(d) 20(a) 25(c) 26(d) 31(d) 32(d) 37(d) 38(b)

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75)Ten commandments of leadership are (1) Physical and nervous energy (2) Enthusiasm (3) Sence of purpose (4)technical mastery (5) friendliness and affection (6) communication skills (7) Decision making (8) Integrity (9) Faith (11)Builds team and becomes a model (12) Has influence (13)Intelligence Ph: 011-65439499, 65066565/ 7, 28013999 (a) 6/ 1,2,3,4,5,7,8, 9,13 (b) 1,2,3,4,5,6,7,8,9,10 69) According to Chris Argyris leaders are classified into (c) 2,3,4,5,6,7,9,10,11,13 (d)1,2,3,4,6,7,10, 11,12,13 (1) The Bureaucrat (2) The Autocrat (3) The diplomat (4) The expert (5) The quarter back (5) The directive type (6) The ANSWERS permessive type (7) The participative (b) 1,2,3,4 (d) 5,6,7

70) Theories of leadership are (1) Trait theories (2) “Great man” theories (3) Contigency theories (4) Structural theories (5) Managerial theories (6) Participative theories (7) Rational theory (a) 1,2,3,4,5 (b) 1,2,3,6 (c) 1,2,3,5,6 (d)1,2,3,4,5,6,7

3(b) 9(b) 15(b) 21(c) 27(d) 33(a) 39(a)

4(d) 10(d) 16(c) 22(d) 28(c) 34(b) 40(b)

5(c) 11(a) 17(a) 23(c) 29(a) 35(a)

6(b) TM 12(b)

44(b) 50(c) 56(b)

45(c) 51(d) 57(c)

46(b) 52(c) 58(a)

64(d) 70(b)

65(a) 71(a)

66(d) 72(d)

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18(b) 24(b) 30(a) 36(b)

SECTION 2

71) State true or false 41(d) 42(a) 43(c) (1) leaders help to achieve task objective . 47(d) 48(d) 49(a) (2)Agrievances should be dealt within the limit . 53(a) 54(d) 55(d) (3) Man analysis is fourth component of identifyinng training 59(a) 60(b) needs . (4)The ‘training’ indicates any process by which the Ph: 011-65439499, 65066565/ 6/ 7, 28013999 apptitudes, skills and abilities of employees to perform specific SECTION 3 jobs are increased . 61(c) 62(d) 63(c) (5)Training increases employees market value and earning 67(b) 68(a) 69(d) power but not the job security .

73(d) (a)T,T,F,T,F (c)T,T,F,F,T

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74(b)

75(a)

(b) T,T,F,F,T (d)T,F,T,F,T

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