Bridgett Loafman is a principled, results-driven, Human Resources Professional with 20+ years’ of progressively re...
Bridgett M. Loafman Middleburg, FL 32068 ● C: 904.566.2560 ●
[email protected] ● www.linkedin.com/in/bridgettloafman Qualifications Summary Principled, results-driven, Human Resources Professional with 20+ years’ of progressively responsible HR management expertise leading Operations, Employee Relations, Safety Administration, Payroll, Benefits, Recruiting, Training & Development, Labor Relations and Contract Management. Known for strategic business perspective, outstanding leadership, presentation and communications skills. Assess issues and deliver effective, compliant solutions. Adept at planning and directing process improvement projects to enhance productivity and effectiveness while reducing costs and increasing employee satisfaction. Noted for resolving EEOC and unemployment cases. Technically proficient with numerous HRIS and Payroll systems. Core strengths: Strategic Leadership ● Process Improvement ● Organization ● Talent Acquisition ● Compensation ● Safety Administration Performance Management ● Change Management ● Payroll ● Health & Welfare Benefits (H&W) ● Teamwork Employee Relations & Retention ● Organizational Development ● Onboarding ● Coaching & Counseling Problem Resolution ● Regulatory Compliance ● Relationship Building ● HR Systems Implementation Professional Experience Human Resources Consulting, Jacksonville, FL 2014–Present HR Consultant (temporary contract work) Provide wide range of HR services for local businesses. Develop policies and procedures, handle recruiting and provide consulting services to clients on Employee Relations issues, staffing and candidate selection. Provide insight and direction to business owners, CEO’s, Senior Leadership, HR Managers and supervisors in resolving employee relation’s issues, often participate in disciplinary actions by providing guidance to management. Create, audit and review workplace, employee and management policies/handbooks, designing, developing and implementing updated policies/handbooks. Candidate screening; assisted clients with conducting background checks; verification of references, extensive screening; attribute assessment screening utilizing a variety of tools including Profiles. Coastline Federal Credit Union, Jacksonville, FL 2003–2014 VP of Human Resources & Administration Led all HR and Administrative functions for non-profit with 4 branches; managed ~40 staff with $2.5M annual budget. Partnered with executive peers, managers and Board of Directors in aligning human resource strategies and programs with organizational goals. Managed Facilities, Member Call Center, Board Administration, Collections and Contracts. Board-elected Privacy Officer; member strategic leadership team. Implemented web-based payroll system to 115 users at 5 branches within 90 days—analyzed offerings, developed and distributed RFP, selected product, negotiated contract and trained all employees. Saved $200K in operating and salary expenses and re-engaged staff through extensive job description and salary analysis—adjusted pay grade structure to reflect industry standards. Eliminated annual 20–30% rate increase and reduced benefit costs $350K through restructure of H&W programs. Decreased Turnover 25% by implementing and sustaining formal recruiting program. Established Performance Management program that increased efficiency and effectiveness of teller/branch operations production by 53%; improved morale and internal communications. Reduced Unemployment Benefits 40%, utilizing first formal, consistently managed dispute process. Launched Supervisory Assessment Survey in 6-month leadership development curriculum that led to 96% positive scores for reporting relationships. Produced electronic handbook, augmented by toolkit and monthly newsletters. Facilitated forums to share best practices. Deployed Contract Management System that reduced contractual costs 30% ($100K annually). Vetted software and vendor; and, developed process; ensured >150 contracts properly input into system—liaised with attorney as needed. Developed Paid-Time-Off (PTO) Donation Program that improved morale and showed 40% increase in employee satisfaction on annual survey. Recognized on 2008 Performance Review for, “…constantly initiating and communicating innovative ideas and concepts. Creativity has led to improved processes. Increased HR productivity 30% by launching company Intranet—centralized location for company information, training, policies and procedures.
Bridgett M. Loafman Middleburg, FL 32068 ● H: 904.291.1699 ● C: 904.566.2560 ●
[email protected]
Professional Experience continued—Page Two Coastline Federal Credit Union, continued Lauded on 2005 evaluation, “…precise and extremely thorough…rarely makes errors…can always be counted on to follow through…exceptionally productive and self-motivated.” Built and grew customer service call center into revenue producing unit—increased loan revenue from $200K–$1.2M per year through cross-selling initiatives—became “one-stop shop” for all member needs. Liaised with VP of Operations to establish Branch Operations career path—led to higher performance, lower turnover and workforce engagement. Analyzed positions; determined and tied career progression steps to Performance. Created, implemented and provided continuous training for a credit union wide safety program which increased employee peace of mind as well as the membership. Payment Systems for Credit Unions (PSCU), Inc., Jacksonville, FL 1998–2002 Human Resource Manager/HR Generalist Directed all HR functions and supported centralized Call Center, Information Technology, Operations and Training in satellite location of Tampa headquarters with >75 direct/1K indirect staff and $1.2M budget. Provided varied credit union services to >300 clients and their customers across the U.S. Selected for and completed PSCU University Management Certification. Saved $200K annual hiring cost by implementing New Hire Orientation, Employee Opinion Survey and incentive bonuses; increased retention of top talent and maintained competitive advantage. Partnered with competitors to redeploy 75% of downsized employees to other institutions—win-win with pre-trained associates; organized career fairs and communication forums resulting in 75% employee satisfaction on exit interviews. Instituted and trained organization on new Performance Evaluation process that raised the bar, while garnering 80% overall satisfaction score on manager feedback survey. Attained 100% win rate on Unemployment Claims after creation and dissemination of new Employee Handbook with clear policies and procedures, followed by consistent application. Reduced Time-to-Hire metric from 45–20 days by leveraging relationships with agencies, job market knowledge, interviewing skills, relationships with hiring managers and making timely hiring decisions. Introduced New Hire Orientation—attained 97% employee satisfaction score on 4-week/90-day post-program survey. Education & Certification Florida Community College of Jacksonville, Associate in Arts (A.A.) Degree Candidate Human Resource Certification Institute (HRCI)—Senior Professional of Human Resources (SPHR)—anticipated in Summer 2015 Various Human Resource and Management training classes 1986 – present High Resolutions, Inc.- DISC Profiles Administrator since 2006 OraSure Technologies, Inc. - Oral Fluid Drug & Alcohol since 2003 The Bittinger Law Firm, HIPAA Privacy Officer since 2004 State of Florida—Notary Public since 1998 American Heart Association - CPR since 1986 Professional Affiliations Society of Human Resource Management (SHRM), Local, State, National Member since 1995 John L. Coleman Golf Tournament, Member since 2008 American Cancer Society, Member since 2004 Credit Union National Association (CUNA), Member 2003–2014 Publications & Speaking Engagements Jacksonville Business Journal, GET HIP TO HIPAA with Attorney Ann Bittinger. Published July 25, 2005. The Federal Credit Union Journal, Best Practices For Big Pool Hiring. Published July/August 2010. Medical Group Management Association (MGMA) Performance Management Best Practices. Speaker March 2009.
Bridgett M. Loafman Middleburg, FL 32068 ● H: 904.291.1699 ● C: 904.566.2560 ●
[email protected]
Reference Page Coastline Federal Credit Union Mr. Wayne Harubin Retired President/CEO Email:
[email protected] Phone(s): c (904) 806-1157 h (904) 940-8666 The Bittinger Law Firm Ms. Ann Bittinger Owner/Attorney Email:
[email protected] Phone(s): o (904) 821-9000 c (904) 945-4545 Aflac Ms. Iris Wood Broker/Owner Email:
[email protected] Phone(s): c (904) 662-1543 Dual Lending Options Mr. Doug Olson President Email:
[email protected] Phone(s): c (904) 742-2686 o (904) 346-1700 x115 Coastline Federal Credit Union Ms. Natalie Stockton Member Service Center Manager Email:
[email protected] Phone(s): o (904) 346-1700 Handyman Matters Ms. Delores Luczak Owner Email:
[email protected] Phone(s): c (904) 449-9329
