HP Omen 15 c05819688

April 15, 2018 | Author: Ryan | Category: Headphones, Usb, Hdmi, Electrical Connector, Bios
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Descripción: HP Omen 15 c05819688...

Description

OMEN by HP 15 Notebook PC (model numbers 15-ce000 through 15-ce099) Maintenance and Service Guide

© Copyright 2017 HP Development Company, L.P.

Product notice

Software terms

By installing, copying, downloading, or otherwise using any software product preinstalled on this computer, you agree to be bound by the terms of the HP End User License Not all features are available in all editions of Agreement (EULA). If you do not accept these Windows. This computer may require upgraded license terms, your sole remedy is to return the and/or separately purchased hardware, drivers entire unused product (hardware and software) and/or software to take full advantage of within 14 days for a full refund subject to the Windows functionality. Go to refund policy of your seller. http://www.microsoft.com for details. For any further information or to request a full In accordance with Microsoft’s support policy, refund of the price of the computer, please HP does not support the Windows 8 or The information contained herein is subject to contact your seller. change without notice. The only warranties for Windows 7 operating system on this product or provide any Windows 8 or Windows 7 drivers HP products and services are set forth in the on http://support.hp.com . express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein. Bluetooth is a trademark owned by its proprietor and used by HP Inc. under license. NVIDIA is a are trademark and/or registered trademark of NVIDIA Corporation in the U.S. and other countries. Intel and Core are trademarks of Intel Corporation in the U.S. and other countries. Windows is either a registered trademark or trademark of Microsoft Corporation in the United States and/or other countries.

Second Edition: October 2017 First Edition: May 2017 Document Part Number: 931980-002

This user guide describes features that are common to most models. Some features may not be available on your computer.

Important Notice about Customer Self-Repair Parts CAUTION: Your computer includes Customer Self-Repair parts and parts that should only be accessed by an authorized service provider. See Chapter 5, "Removal and replacement procedures for Customer Self-Repair parts," for details. Accessing parts described in Chapter 6, "Removal and replacement procedures for authorized service provider parts," can damage the computer or void your warranty.

iii

iv

Important Notice about Customer Self-Repair Parts

Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, at surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as pillows or rugs or clothing, during operation. The device and the AC adapter comply with the user-accessible surface temperature limits dened by the International Standard for Safety of Information Technology Equipment (IEC 60950-1).

v

vi

Safety warning notice

Table of contents 1 Product description ....................................................................................................................................... 1

2 External component identifcation .................................................................................................................. 4 Right side ............................................................................................................................................................... 4 Left side ................................................................................................................................................................. 6 Display .................................................................................................................................................................... 9 Keyboard area ...................................................................................................................................................... 10 TouchPad ........................................................................................................................................... 10 Lights ................................................................................................................................................. 11 Button ................................................................................................................................................ 12 Special keys ....................................................................................................................................... 13 Action keys ........................................................................................................................................ 14 Bottom ................................................................................................................................................................. 15 Locating system information .............................................................................................................................. 15

3 Illustrated parts catalog .............................................................................................................................. 16 Computer major components .............................................................................................................................. 16 Display assembly subcomponents ...................................................................................................................... 23 Miscellaneous parts ............................................................................................................................................. 25

4 Removal and replacement procedures preliminary requirements .................................................................... 27 Tools required ...................................................................................................................................................... 27 Service considerations ......................................................................................................................................... 27 Plastic parts ....................................................................................................................................... 27 Cables and connectors ...................................................................................................................... 28 Drive handling ................................................................................................................................... 28 Grounding guidelines ........................................................................................................................................... 29 Electrostatic discharge damage ........................................................................................................ 29 Packaging and transporting guidelines .......................................................................... 30 Workstation guidelines ................................................................................................... 30 Equipment guidelines ..................................................................................................... 31

5 Removal and replacement procedures for Customer Self-Repair parts ............................................................. 32 Component replacement procedures .................................................................................................................. 32 Battery ............................................................................................................................................... 33 Hard drive .......................................................................................................................................... 35

vii

Solid state drive ................................................................................................................................. 37 Memory module ................................................................................................................................ 38

6 Removal and replacement procedures for authorized service provider parts .................................................... 39 Component replacement procedures .................................................................................................................. 39 WLAN module .................................................................................................................................... 40 Speakers ............................................................................................................................................ 42 Memory card reader board ................................................................................................................ 44 TouchPad ........................................................................................................................................... 46 Hinge covers ...................................................................................................................................... 48 System support brackets .................................................................................................................. 49 Power connector cable ...................................................................................................................... 51 Fans ................................................................................................................................................... 52 USB board .......................................................................................................................................... 54 Heat sink ............................................................................................................................................ 56 Power button board .......................................................................................................................... 59 System board .................................................................................................................................... 61 Display assembly ............................................................................................................................... 65 Keyboard/top cover ........................................................................................................................... 67 Display bezel ..................................................................................................................................... 70 Display hinges ................................................................................................................................... 72 Webcam ............................................................................................................................................. 74 Display panel ..................................................................................................................................... 76 Display cable and webcam cable ...................................................................................................... 79 WLAN antennas ................................................................................................................................. 81 Back cover ......................................................................................................................................... 83

7 Using Setup Utility (BIOS) ............................................................................................................................. 84 Starting Setup Utility (BIOS) ................................................................................................................................ 84 Updating Setup Utility (BIOS) .............................................................................................................................. 84 Determining the BIOS version ........................................................................................................... 84 Downloading a BIOS update .............................................................................................................. 85

8 Using HP PC Hardware Diagnostics (UEFI) ....................................................................................................... 86 Downloading HP PC Hardware Diagnostics (UEFI) to a USB device .................................................................... 87

9 Backing up, restoring, and recovering ........................................................................................................... 88 Creating recovery media and backups ................................................................................................................ 88 Creating HP Recovery media (select products only) ......................................................................... 88 Using Windows tools ........................................................................................................................................... 89

viii

Restore and recovery ........................................................................................................................................... 90 Recovering using HP Recovery Manager ........................................................................................... 90 What you need to know before you get started ............................................................. 90 Using the HP Recovery partition (select products only) ................................................. 91 Using HP Recovery media to recover .............................................................................. 91 Changing the computer boot order ................................................................................ 92 Removing the HP Recovery partition (select products only) ......................................... 92

10 Specifcations ............................................................................................................................................ 93 Computer specications ...................................................................................................................................... 93 39.6 cm (15.6-in) display specications ............................................................................................................. 94 Hard drive specications ..................................................................................................................................... 94

11 Power cord set requirements ...................................................................................................................... 96 Requirements for all countries ............................................................................................................................ 96 Requirements forspecic countries and regions ................................................................................................ 97

12 Recyc ling .................................................................................................................................................. 99

Index ........................................................................................................................................................... 100

ix

x

1

Product description C at eg o r y

D es cr i p t i o n

Product Name

OMEN by HP 15 Laptop PC

P r o c es s o r s

7 t h G e n er at i o n I n t e l p r o ces s o r s Intel® Core i7-7700HQ processor (2.8GHz, turbo up to 3.8GHz, 2400 MHz, 6 MB L3 cache) Intel Core i5-7300HQ processor (2.5 GHz, turbo up to 3.5GHz, 2400 MHz, 6 MB L3 cache)

G r ap h i c s

I nt er nalg rap h i cs: Intel HD Graphics 630 Discrete graphics: NVIDIA N17E-G1 (GeForce GTX 1060) Max-Q with up to 6144 MB of dedicated video memory (256 MBx32 GDDR5 8 Gbps x 6 PCs) AMD R17M-P1-70 (Radeon RX 550) with up to 2048 MB of dedicated video memory (128 MBx32 GDDR5 6Gbps x 4 PCs) Hybrid graphics: NVIDIA N17P-G1 (GeForce GTX 1050 Ti) with up to 4096 MB of dedicated video memory (256 MBx32 GDDR5 7Gbps x 4 PCs) NVIDIA N17P-G0 (GeForce GTX 1050) with up to 4096 MB of dedicated video memor y (256 MBx32 GDDR5 7Gbps x 4 PCs) NVIDIA N17P-G0 (GeForce GTX 1050) with up to 2048 MB of dedicated video memor y (128 MBx32 GDDR5 7Gbps x 4 PCs)

Panel

15.6-in (3840x2160) ultra high denition(UHD), white light emitting diode (WLED), AntiGlare, typical brightness: 300 nits, slim (3.2-mm), ultra-wide viewing angle (UWVA), electronic data processing (eDP) and panel self-refresh (PSR) 15.6-in (3840x2160) UHD, WLED, AntiGlare, typical brightness: 300 nits, slim (3.2-mm), UWVA, eDP and Nvidia self-refresh (NVSR), with G-Sync support 15.6-in (1920x1080), high denition(FHD), WLED, AntiGlare, typical brightness: 300 nits, slim (3.2-mm), UWVA, eDP+PSR 15.6-in (1920x1080), FHD, WLED, AntiGlare, typical brightness: 300 nits, slim (3.2-mm), UWVA, eDP, NVSR, with G-Sync support 15.6-in (1920x1080), FHD, WLED, AntiGlare, typical brightness: 220 nits, slim (3.2-mm), UWVA, eDP, with FreeSync support

Memory

Support for 16384 GB of DDR4 2400 MHz system memory in the following congurations: 16384 GB (8192 GB × 2) 12288 GB (8192 GB × 1 + 4096 GB × 1) 8192 GB (8192 GB × 1) 8192 GB (4096 GB × 2) 6144 GB (4096 GB × 1 + 2048 GB × 1) 4096 GB (4096 GB × 1)

Hard dr i ve

Su ppo rt for the followi ng singl e hard dri ve and soli d state driconfgurations: ve

1

C a t e go r y

D es c r i p t i o n 2 TB 5400 rpm, 7-mm hybrid drive with 8 GB NAND 1 TB 7200 rpm, 9.5-mm hard drive Support for the following dual-storage confgurations: 2 TB 5400 rpm, 9.5-mm/7.2-mm hard drive with 256 GB PCIe NVMe TLC M.2 solid state drive 1 TB 7200 rpm, 9.5-mm hard drive with 512 GB PCIe NVMe TLC M.2 solid state drive 1 TB 7200 rpm, 9.5-mm hard drive with 256 GB PCIe NVMe TLC M.2 solid state drive 1 TB 7200 rpm, 9.5-mm hard drive with 128 GB PCIe NVMe TLC M.2 solid state drive

Optical drive

Support for external 9.5 mm tray load, SATA, DVD+/-RW DL SuperMulti drive

Audio and video

Support for the following integrated cameras: HP Wide Vision camera: high denition(FHD 1080 by 30 frames/sec), infrared (IR), xed (no tilt), with activity light HP Wide Vision camera: high denition(HD 720 by 30 frames/sec), xed (no tilt), with activity light Support for Windows Hello Dual digital microphones with appropriate software - echo cancellation, noise suppression Dual speakers Bang & Olufsen Audio

Ethernet

Gigabit LAN

Wireless

Realtek RTL8822BE 802.11 ac 2×2 WiFi + BT 4.2 Combo Adapter Intel Dual Band Wireless-AC 7265 802.11 AC 2×2 WiFi + BT 4.2 Combo Adapter Compatible withMiracast-certied devices

External media cards HP Multi-Format Digital Media Card Reader with push-push technology. Supports SD/SDHC/SDXC Ports

AC adapter: HP Smart pin plug (4.5-mm barrel) Audio: one combo audio-out (headphone)/audio-in (microphone) jack HDMI: v2.0 supporting: up to 4096×2160 at 60 Hz with HDCP 2.2 Mini DisplayPort RJ-45/Ethernet (3) USB 3.x (1 on left side, 2 on right side) (1) USB Type-C (Generation 2, with Thunderbolt) on left side (select models only) (1) USB Type-C (Generation 1) on left side

Keyboard/pointing devices

Full size backlit 4-coat paint island-style keyboard with numeric key pad in Dragon Red color TouchPad: TouchPad with image sensor Multitouch gestures enabled by default Support for Modern Touchpad gestures Taps enabled by default

Power requirements

2

200-W Smart AC adapter (using 4.5 mm plug) with localized cable plug support, for use only on models equipped with the Nvidia N17E GPU

Chapter 1 Product description

C at eg o r y

D es cr i p t i o n 150-W Smart AC adapter (using 4.5 mm plug) with localized cable plug support, for use only on models equipped with the Nvidia N17P or AMD R17M GPUs 1 meter power cord 4-cell, 70-Wh, 4.55-Ah, Li-ion battery

Security

Kensington Lock slot TPM 2.0 support

O p er at i n g s yst em

P r e i n s t a ll e d : Windows 10 Pro Windows 10

S er v i cea b i l i t y

E n d u s er r e p l ac eab l e p ar t s : Hard drive Solid state drive Optical drive Memory module AC adapter Battery MiniCard Components SIM card (for WWAN)

3

2

External component identifcation

Right side NOTE:

Refer to the illustration that most closely matches your computer.

Comp on ent Opti cal dr ive (selec t prod uc ts on ly)

D es cr i p t i o n Dep en di n g on you r com puter mo del , re ads an opti cal disc or re ads and writes to an optical disc. NOTE: For disc compatibility information, type help in the Help and Support, and then typedisc taskbar search box, select compatibility in the search box.

Optic al d rive eje ct bu tton (se lect pr odu cts o nly)

Drive light

Releases th e op tical d rive dis c tray.



Blinking white: The hard drive or the solid-state drive is being accessed.



M e m o r y ca r d r e a de r

Amber: HP 3D DriveGuard has temporarily parked the hard drive.

R e a d s o p t i o n a l m e m o r y c a r d s t h a t e n a b le y o u t o st o r e , m a n a g e , share, or access information. To insert a card: 1.

Hold the card label-side up, with connectors facing the computer.

2.

Insert the card into the memory card reader, and then press in on the card until it is rmlyseated.

To remove a card: ▲

U SB 3 . x Su p e r Sp e e d p o r t s ( 2 )

AC adapter and battery light

C o n n e c t a U S B d e v i c e , s u c h a s a c e l l p h o n e , c a m e r a , a c t i v i t y t r a c ke r , or smartwatch, and provide high-speed data transfer.





4

Chapter 2 External component identication

Press in on the card, and then remove it from the memory card reader.

White: The AC adapter is connected and the battery is fully charged. Blinking white: The AC adapter is disconnected and the battery has reached a low battery level.

Comp o nen t

D es cr i p t i o n ●



Powe rco n n e ct or

Amber: The AC adapter is connected and the battery is charging. Of: The battery is not charging.

Co n n e c t sanACad apte r.

Rightside

5

Left side NOTE:

Refer to the illustration that most closely matches your computer.

Comp on ent Se c u r i t y c ab l e s l o t

D es cr i p t i o n At t ac h e san opt i o n al se c u r it y c ab le to t h e co m pu t e r. NOTE: The security cable is designed to act as a deterrent, but it may not prevent the computer from being mishandled or stolen.

M i n i D i s p l ay P o r t

C o n n e c t s a n o p t i o n a l d i g i t a l d i sp l a y d e v i c e , s u c h a s a h i g h performance monitor or projector.

HDM Ipo r t

Co n n e c t sano pt i o n alvi d e oo rau di od e v i ce ,su c hasa high-denition television, any compatible digital or audio component, or a highspeed High-DenitionMultimedia Interface (HDMI) device.

R J - 45 ( n e t wor k ) jack /st at u s l i g h t s

C o n n e c t s a n e t w o r k c a b le . ●



USB 3.x SuperSpeed port with HP Sleep and Charge

White: The network is connected. Amber: Activity is occurring on the network. Connects a USB device, provides high-speed data transfer, and even

of, tracker, when computer is charges or most products such as a cell phone,the camera, activity smartwatch.

USB T ype -C po rt w it h HP Sle ep and C harge

Conn ec ts a USB d ev ice th at has a T yp e- C c on ne ctor, provid es hi gh speed data transfer, and even when the computer of, is charges products such as a cell phone, camera, activity tracker, or smartwatch. – or – Connects a display device that has a USB Type-C connector, providing DisplayPort output. NOTE: Cables and/or adapters (purchased separately) may be required.

Audio-out (headphone)/Audio-in (microphone) combo jack

Connects optional powered stereo speakers, headphones, earbuds, a headset, or a television audio cable. Also connects an optional headset microphone. This jack does not support optional standalone microphones. WARNING! To reduce the risk of personal injury, adjust the volume before putting on headphones, earbuds, or a headset. For additional Regulatory, Safety, and safety information, refer to the Environmental Notices .

To access this guide: ▲

6

Chapter 2 External component identication

Select theStart button, selectHP Help and Support , and then selectHP Documentation.

Comp o nen t

D es cr i p t i o n NOTE: When a device is connected to the jack, the computer speakers are disabled.

A u d i o - i n ( m i c r o p h o n e ) j ac k

C o n n e c t s a n o p t i o n a l c o m p u t e r h e a d s e t m i c r o p h o n e , st e r e o a r r a y microphone, or monaural microphone. NOTE: The audio-in (microphone) jack does not support optional combo devices, such as a headset. NOTE: When devices are connected to the audio-out (headphone)/ Audio-in (microphone) combo jack and the audio-in (microphone) jack at the same time, the audio-in jack has higher priority.

M e m o r y c ar d r e ad e r

R e ad s o p t i o n al m e m o r y c ar d s t h at e n ab l e yo u to s to r e , m a n ag e , share, or access information. To insert a card: 1.

Hold the card label-side up, with connectors facing the computer.

2.

Insert the card into the memory card reader, and then press in on the card until it is rmlyseated.

To remove a card: ▲

NOTE:

Press in on the card, and then remove it from the memory card reader.

Refer to the illustration that most closely matches your computer.

Comp o nen t S e c u r i t y c a b le s lo t

D es cr i p t i o n At t ac h e s an opt io n al se c u r i t y c ab le to t h e co m p u t e r. NOTE: The security cable is designed to act as a deterrent, but it may not prevent the computer from being mishandled or stolen.

M i n i D i sp l a y P o r t

C o n n e c t s an o p t i o n al d i g i t al d i s p l ay d e v i c e , s u c h as a h i g h performance monitor or projector.

HDM Ip o r t

Co n n e c t sanopt i o n alv id e oo rau di od e v ice ,su c hasa high-denition television, any compatible digital or audio component, or a highspeed High-DenitionMultimedia Interface (HDMI) device.

R J -45 ( n e t wo r k ) j ac k /st at u s l ig h t s

C o n n e c t s a n e t w o r k c ab l e . ●

White: The network is connected.



Amber: Activity is occurring on the network.

Leftside

7

Comp on ent

D es cr i p t i o n

USB 3.x SuperSpeed port with HP Sleep and Charge Connects a USB device, provides high-speed data transfer, and even (2) when the computer is of, charges most products such as a cell phone, camera, activity tracker, or smartwatch. USB Type-C power connector and Thunderbolt port Connects an AC adapter that has a USB Type-C connector, supplying with HP Sleep and Charge power to the computer and, if needed, charging the computer battery. – and – Connects and charges most USB devices that have a Type-C connector, such as a cell phone, camera, activity tracker, or smartwatch, and provides high-speed data transfer. NOTE: Cables and/or adapters (purchased separately) may be required. – and – Connects a display device that has a USB Type-C connector, providing DisplayPort output. NOTE: Your computer may also support a Thunderbolt docking station. Audio-out (headphone)/Audio-in (microphone) combo jack

Connects optional powered stereo speakers, headphones, earbuds, a headset, or a television audio cable. Also connects an optional headset microphone. This jack does not support optional standalone microphones. WARNING! To reduce the risk of personal injury, adjust the volume before putting on headphones, earbuds, or a headset. For additional Regulatory, Safety, and safety information, refer to the Environmental Notices. To access this guide: ▲

Select theStart button, selectHP Help and Support , and then selectHP Documentation.

NOTE: When a device is connected to the jack, the computer speakers are disabled. A u d i o - i n ( m i cr op h o n e ) ja ck

C o n n e c t s a n o p t i o n a l c o m p u t e r h e a d s e t m i c r o p h o n e , st e r e o a r r a y microphone, or monaural microphone. NOTE: The audio-in (microphone) jack does not support optional combo devices, such as a headset. NOTE: When devices are connected to the audio-out (headphone)/ Audio-in (microphone) combo jack and the audio-in (microphone) jack at the same time, the audio-in jack has higher priority.

M e m o r y ca r d r e a de r

R e a d s o p t i o n a l m e m o r y c a r d s t h a t e n a b le y o u t o st o r e , m a n a g e , share, or access information. To insert a card: 1.

Hold the card label-side up, with connectors facing the computer.

2.

Insert into the memory on the the cardcard until it is rmly seated. card reader, and then press in

To remove a card: ▲

8

Chapter 2 External component identication

Press in on the card, and then remove it from the memory card reader.

Display NOTE:

Refer to the illustration that most closely matches your computer.

Comp o nen t

D escri p t i o n

In t e r n alm ic ro p h o n e s( 2 )

Re co rdsou n d .

I n f r ar e d c am e r al i g h t s ( 2 )

On : T h e i n f r a r e d c am e r a i s i n u s e .

Cam e ral ig h t

C a m e r a/ I n f r a r e d c am e r a

On T : h ecam e raisinu se .

A l l o w s y o u t o v i d e o c h a t , r e c o r d v i d e o , a n d r e c o r d st i l l i m a g e s . – or – Allows a facial recognition logon to Windows, instead of a password logon.

W L A N a n t e n n a s* ( 2 )

S e n d a n d r e c e i v e w i r e l e ss s i g n a l s t o c o m m u n i c a t e w i t h w i r e le ss lo c a l area networks (WLANs).

*The antennas are not visible from the outside of the computer, and antenna location varies. For optimal transmission, keep the areas immediately around the antennas free from obstructions. For wireless regulatory notices, see the section ofRegulatory, the Safety, and Environmental Notices that applies to your country or region. To access this guide: ▲

Select theStart button, selectHP Help and Support , and then selectHP Documentation.

Display

9

Keyboard area TouchPad

Comp on ent (1)

10

D es c r i p t i o n Tou c h Padzo n e

Re ad syo u r ngergestures to move the pointer or activate items on the screen.

(2)

Le f t To u c h Pad b u t to n

F u n c t i o n s l i ke t h e l e f t b u t t o n o n a n e x t e r n a l m o u s e .

(3)

Ri gh t To u ch Pad bu t to n

F u n c t i o n s l i ke t h e r i g h t b u t t o n o n a n e x t e r n a l m o u s e .

Chapter 2 External component identication

Lights

Comp o nen t (1)

D es cr i p t i o n Power light





On: The computer is on. Blinking: The computer is in the Sleep state, a powersaving state. The computer shuts of power to the display and other unneeded components.



(2)

(3)

(4)

C a p s lo c k l i g h t

Mute light

TouchPad light

Of: The computer isof or in Hibernation. Hibernation is a power-saving state that uses the least amount of power.

On : C ap s lo ck i s o n , w h ic h swi tc h e s t h e ke y i n p u t to all capi t al letters. ●

On: Computer sound is of.



Of: Computer sound is on.



On: The TouchPad of. is



Of: The TouchPad is on.

Keyboard area

11

Button

Comp on ent

D escri p t i o n Power button





When the computer is of, press the button to turn on the computer. When the computer is on, press the button brieyto initiate Sleep.





When the computer is in the Sleep state, press the button brieyto exit Sleep. When the computer is in Hibernation, press the button brieyto exit Hibernation.

CAUTION: Pressing and holding down the power button results in the loss of unsaved information. If the computer has stopped responding and shutdown procedures areinefective,press and hold the power button down for at least 5 seconds to turn of the computer. To learn more about your power settings, see your power options. ▲

Type power in the taskbar search box, and then select Power & sleep settings .

‒ or – Power Right-click theStart button, and then select Options.

12

Chapter 2 External component identication

Special keys

Comp o nen t (1)

(2)

(3)

D es c r i p t i o n esck e y

kfn

ey

W i n do wkse y

Di sp lay ssy ste mi n fo r m at io nw h e np re sse di nco m b i n at i o nwi t h the fn key. E x e c uspecic tes functions when pressed in combination with another key. Op e ntsh e

Start menu.

NOTE: Pressing the Windows key again will close the Start menu. (4) (5)

Ac t i o nke y s

E x e c u t ef re q u e n t lyu se dsy ste mfu n c t io n s.

INSERT/Airplane mode key (also referred to as Turns the insert mode on or of. the wireless button) – or – Turns the airplane mode on or of. ▲

Press and hold the key in combination with the fn key. NOTE: The airplane mode key is also referred to as the wireless button. NOTE: A wireless network must be set up before a wireless connection is possible.

(6)

(7)

OM E Nke y

E ND/P RTSCke y

Op e n st h eOM E NCo m m an dCe n te rsof t war e .

Tu r n st h eE NDm o d eo no r

of.

– or – Prints the screen image. ▲

Press and hold the key in combination with the fn key.

Keyboard area

13

Action keys An action key performs the function indicated by the icon on the key. To determine which keys are on your product, see Special keys on page 13. ▲

I co n

To use an action key, press and hold the key in combination with the fn key. D escri p t i o n Decreases the screen brightness incrementally as long as you hold down the key.

Increases the screen brightness incrementally as long as you hold down the key.

Switches the screen image between display devices connected to the system. For example, if a monitor is connected to the computer, repeatedly pressing this key alternates the screen image from the computer display to the monitor display to a simultaneous display on both the computer and the monitor. Turns the keyboard backlight of or on. NOTE: To conserve battery power, turn of this feature. Mutes or restores speaker or headphone sound.

Decreases speaker or headphone volume incrementally while you hold down the key.

Increases speaker or headphone volume incrementally while you hold down the key.

Plays the previous track of an audio CD or the previous section of a DVD or a Blu-ray Disc (BD).

Starts, pauses, or resumes playback of an audio CD, a DVD, or a BD.

Plays the next track of an audio CD or the next section of a DVD or a BD.

Turns the TouchPad of or on.

Disables the Windows key

14

Chapter 2 External component identication

.

Bottom

Comp o nen t

D escri p t i o n

e nt s

V

E n a b le

airowto cool internal components.

NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and of during routine operation. S p e a ke r s

P r od u ce sou n d .

Locating system information

Important system information is located on the bottom edge of the tablet or on the keyboard base. You may need the information when travelling internationally or when you contact support: (1): Serial number (2): Product number (3): Warranty period (4): Model number

Using Windows, briey press the fn+esc key combination to display the System Information screen, which provides the product name and serial number of your computer, as well as information about the memory, processor, BIOS, and keyboard.

Bottom

15

3

Illustrated parts catalog

Computer major components NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. NOTE: Details about model, serial number, product key, and length of15 warranty, are on the service tag your at thecomputer, bottom ofincluding your computer. See Locating system information on page for details.

16

Chapter 3 Illustrated parts catalog

I t em

Comp o nen t

Sp apr a enrut mb er

(1 )

D i sp l ay assemb l y :For display assembly spare part information, see Display assembly subcomponents on page .23

Computer major components

17

I tem

Co m p o n e n t

(2 )

K eybo ar d/ top cov er(for use only on computer models equipped with a USB 3.x Thunderbolt port) Foursien te r n at i o n ally FuoBisrneelg iu m Fu oBrsi neu lgar i a FuoCisra nen ad a Fo ru sei nt h eCze chRe pu b l ican dSlov ak ia Fuo Fisrnean ce

Sp apra enrut mb er

92 94 79 -B 31 9 2 9 4 7 9 -A 4 1 92 94 79 -2 61 92 94 79 - DB1 92 94 79 -FL 1 92 94 79 -0 51

FuoGisrne r m an y

92 94 79 -0 41

Fuo Gisrnee e ce

92 94 79 -1 51

FuoHisrnu e n g ar y FuIosisn rreae l

92 94 79 -2 11 92 94 79 -B B 1

FIutoisa nrely

92 94 79 -0 61

FuJoiasnrpean

92 94 79 -2 91

FoursiLenat iAnm e r i c a FuoNisrnoer way

92 94 79 -1 61 9 2 9 4 7 9 - D H1

Fu oPrsi ne o r t u g al

92 94 79 -1 31

FuoRisrnoem an i a

92 94 79 -2 71

Fuo Risrnuessi a

92 94 79 -2 51

FoursiSenau d Air abi a

92 94 79 -1 71

Fu oSrsi nleove n i a

92 94 79 - BA 1

FoursiSn eou tKho re a Fu Soipsnreai n FoursiSenw it ze r l an d FuoTisranei wan Fu oTrsi ne h ai l a n d FuoTisru ner ke y Fo ru sei nt h eU n i te dKi n gd o man dSi n gapo r e Four sietnhU e n i teS dt at e s

9 2 9 4 7 9 - A D1 92 94 79 -0 71 92 94 79 - BG1 9 2 9 4 7 9 -A B 1 92 94 79 -2 81 92 94 79 -1 41 92 94 79 -0 31 92 94 79 -0 01

Keyboard/top cover(for use only on computer models equipped with a standard USB 3.x port) FoursIen te r n at io n ally FuoBisrneelg iu m Fu oBrsi neu lgar i a FuoCisra nen ad a Fo ru sei nCze c hRe pu bl i can dSlovaki a

18

Chapter 3 Illustrated parts catalog

92 94 78 -B 31 9 2 9 4 7 8 -A 4 1 92 94 78 -2 61 92 94 78 - DB1 92 94 78 -FL 1

I t em

Comp o nen t Fuo Fisrnean ce

Sp apr a enrut mb er 92 94 78 -0 51

FuoGisrne r m an y

92 94 78 -0 41

Fuo Gisn ree e ce

92 94 78 -1 51

FuoHisrnu en gar y FuIosisn rreae l

92 94 78 -2 11 92 94 78 -B B 1

FIutoisa nrely

92 94 78 -0 61

FuJoiasnrpean

92 94 78 -2 91

FoursiLenat iAnm e r i c a FuoNisrnoer way

92 94 78 -1 61 92 94 78 - DH1

Fu oPsri no e r t u g al

92 94 78 -1 31

FuoRisrnoem an i a

92 94 78 -2 71

Fuo Risn ruessi a

92 94 78 -2 51

FoursiSe nau d Air ab ia

92 94 78 -1 71

Fu oSsri nleove n i a

92 94 78 - BA 1

FoursiSn eo u tKho re a Fu Soip snreai n

9 2 9 4 7 8 -A D 1 92 94 78 -0 71

FoursiSe nw i t ze r l an d FuoTisa rnei wan

9 2 9 4 7 8 - B G1 9 2 9 4 7 8 -A B 1

Fu oTsri ne h ai l an d Fuo Tisu rer ke y n

92 94 78 -2 81 92 94 78 -1 41

Fo ru sei nt h eU n i te dK in gd o man dSi n gap o re FoursietnhU e n i teS dt ate s

92 94 78 -0 31 92 94 78 -0 01

(3 )

Tou ch p ad(does not include the Touchpad button bracket, spare part number 929462-001)

929472-001

(4 )

S p ea k er s

929477-001

(5 )

Pow er b ut to n b oar d(does not include the power button board connector cable, spare part 929468-001 number 929448-001)

(6 )

M emo r y car d r eader b oar d(does not include the memory card reader board connector cable, spare part number 934752-001) F o r u s e o n ly o n c o m p u t e r m o d e l s e q u i p p e d w i t h a n N v i d i a N 1 7 E G P U F o r u s e o n ly o n c o m p u t e r m o d e l s e q u i p p e d w i t h a n N v i d i a N 1 7 P G P U F o r u s e o n ly o n c o m p u t e r m o d e l s e q u i p p e d w i t h a n A M D R 1 7 M GP U

(7 )

92 94 70 -0 01 92 94 71 -0 01 92 94 69 -0 01

US Bbo ar d (does not include the USB board connector cable, spare part number 929447-001) F o r u s e o n ly o n c o m p u t e r m o d e l s e q u i p p e d w i t h a n N v i d i a N 1 7 E G P U

92 94 70 -0 01

F o r u s e o n ly o n c o m p u t e r m o d e l s e q u i p p e d w i t h a n N v i d i a N 1 7 P G P U

92 94 66 -0 01

Computer major components

19

I tem

Co m p o n e n t F o r u se o n l y o n c o m p u t e r m o d e l s e q u i p p e d w i t h a n A M D R 1 7 M G P U

(8 )

Sp apra enrut mb er 92 94 67 -0 01

S ystemb oar d Equipped with an Intel Core i7-7700 2.80-GHz (SC turbo up to 3.8-GHz) processor (2400929486-601 MHz FSB, 6 MB L3 cache, quad core, 45W), a graphic subsystem with an Nvidia N17E 6 GB GPU (Generation 1), and the Windows 10 operating system Equipped with an Intel Core i7-7700 2.80-GHz (SC turbo up to 3.8-GHz) processor (2400929486-001 MHz FSB, 6 MB L3 cache, quad core, 45W), a graphic subsystem with an Nvidia N17E 6 GB GPU (Generation 1), and a non-Windows 10 operating system Equipped with an Intel Core i7-7700 2.80-GHz (SC turbo up to 3.8-GHz) processor (2400929481-601 MHz FSB, 6 MB L3 cache, quad core, 45W), a graphic subsystem with an Nvidia N17P 4 GB GPU (Generation 1), and the Windows 10 operating system Equipped with an Intel Core i7-7700 2.80-GHz (SC turbo up to 3.8-GHz) processor (2400929481-001 MHz FSB, 6 MB L3 cache, quad core, 45W), a graphic subsystem with an Nvidia N17P 4 GB GPU (Generation 1), and a non-Windows 10 operating system Equipped with an Intel Core i7-7700 2.80-GHz (SC turbo up to 3.8-GHz) processor (2400929483-601 MHz FSB, 6 MB L3 cache, quad core, 45W), a graphic subsystem with an Nvidia N17P 4 GB GPU (Generation 0), and the Windows 10 operating system Equipped with an Intel Core i7-7700 2.80-GHz (SC turbo up to 3.8-GHz) processor (2400929483-001 MHz FSB, 6 MB L3 cache, quad core, 45W), a graphic subsystem with an Nvidia N17P 4 GB GPU (Generation 0), and a non-Windows 10 operating system Equipped with an Intel Core i7-7700 2.80-GHz (SC turbo up to 3.8-GHz) processor (2400929482-601 MHz FSB, 6 MB L3 cache, quad core, 45W), a graphic subsystem with an Nvidia N17P 2 GB GPU (Generation 0), and the Windows 10 operating system Equipped with an Intel Core i7-7700 2.80-GHz (SC turbo up to 3.8-GHz) processor (2400929482-001 MHz FSB, 6 MB L3 cache, quad core, 45W), a graphic subsystem with an Nvidia N17P 2 GB GPU (Generation 0), and a non-Windows 10 operating system Equipped with an Intel Core i7-7700 2.80-GHz (SC turbo up to 3.8-GHz) processor (2400929487-601 MHz FSB, 6 MB L3 cache, quad core, 45W), a graphic subsystem with an AMD R17M 2 GB GPU, and the Windows 10 operating system Equipped with an Intel Core i7-7700 2.80-GHz (SC turbo up to 3.8-GHz) processor (2400929487-001 MHz FSB, 6 MB L3 cache, quad core, 45W), a graphic subsystem with an AMD R17M 2 GB GPU, and a non-Windows 10 operating system Equipped with an Intel Core i5-7300 2.50-GHz (SC turbo up to 3.5-GHz) processor (2400937751-601 MHz FSB, 6 MB L3 cache, quad core, 45W), a graphic subsystem with an Nvidia N17E 6 GB GPU (Generation 1), and the Windows 10 operating system Equipped with an Intel Core i5-7300 2.50-GHz (SC turbo up to 3.5-GHz) processor (2400937751-001 MHz FSB, 6 MB L3 cache, quad core, 45W), a graphic subsystem with an Nvidia N17E 6 GB GPU (Generation 1), and a non-Windows 10 operating system Equipped with an Intel Core i5-7300 2.50-GHz (SC turbo up to 3.5-GHz) processor (2400929480-601 MHz FSB, 6 MB L3 cache, quad core, 45W), a graphic subsystem with an Nvidia N17P 4 GB GPU (Generation 1), and the Windows 10 operating system Equipped with an Intel Core i5-7300 2.50-GHz (SC turbo up to 3.5-GHz) processor (2400929480-001 MHz FSB, 6 MB L3 cache, quad core, 45W), a graphic subsystem with an Nvidia N17P 4 GB GPU (Generation 1), and a non-Windows 10 operating system Equipped with an Intel Core i5-7300 2.50-GHz (SC turbo up to 3.5-GHz) processor (2400929485-601 MHz FSB, 6 MB L3 cache, quad core, 45W), a graphic subsystem with an Nvidia N17P 4 GB GPU (Generation 0), and the Windows 10 operating system

20

Chapter 3 Illustrated parts catalog

I t em

Comp o nen t

Sp apr a enrut mb er

Equipped with an Intel Core i5-7300 2.50-GHz (SC turbo up to 3.5-GHz) processor (2400929485-001 MHz FSB, 6 MB L3 cache, quad core, 45W), a graphic subsystem with an Nvidia N17P 4 GB GPU (Generation 0), and a non-Windows 10 operating system Equipped with an Intel Core i5-7300 2.50-GHz (SC turbo up to 3.5-GHz) processor (2400929484-601 MHz FSB, 6 MB L3 cache, quad core, 45W), a graphic subsystem with an Nvidia N17P 2 GB GPU (Generation 0), and the Windows 10 operating system Equipped with an Intel Core i5-7300 2.50-GHz (SC turbo up to 3.5-GHz) processor (2400929484-001 MHz FSB, 6 MB L3 cache, quad core, 45W), a graphic subsystem with an Nvidia N17P 2 GB GPU (Generation 0), and a non-Windows 10 operating system (9 )

Heats i n k: F o r u s e o n ly o n c o m p u t e r m o d e l s e q u i p p e d w i t h a n N v i d i a N 1 7 E G P U

92 95 59 -0 01

For use on ly on computer mo de ls eq ui pped with an Nvidia N17P GPU (Gen er atio n 1)

929457-001

For use on ly on computer mo de ls eq ui pped with an Nvidia N17P GPU (Gen er atio n 0) F o r u s e o n ly o n c o m p u t e r m o d e l s e q u i p p e d w i t h a n A M D R 1 7 M GP U (1 0)

( Fa n

931246-001 92 95 60 -0 01

le f t )

(1 1)

Fa n ( r i g h t )

(1 2)

W L A N m o du l e :

92 94 56 -0 01 92 94 55 -0 01

In te l Dual Ban d W ireless-AC 7265 802. 11 AC 2x2 W iFi + BT 4. 2 Com bo Adapter

793840-001

R e a l t e k R T L 8 8 2 2 B E 8 0 2 . 1 1 a c 2 x 2 W i F i + B T 4 . 2 Co m b o A d a p t e r (1 3)

91 56 23 -0 01

S o l i d s t a t e dr i v e 52G12B2M 80 2

84 71 10 -0 20

22G52B6M 80 2

84 71 09 -0 23

21G22B880 (1 4)

91 23 22 -0 06

M emo r y modu l e(DDR4, 2400-Mhz)

GB

8

86 23 98 -8 50

GB

4

86 23 97 -8 50

GB

2

(1 5)

86 42 71 -8 50 H i n g eco v e r s Hi n gco e v(elre f t )

92 94 74 -0 01

Hi n gceove ( rri g h t )

92 94 75 -0 01

(1 6)

S y s t em s u p p o r t b r ac k e t s

(1 7)

Har ddr i v e: (does not include the hard drive bracket, spare part number 929561-001, or connector cable, spare part number 929450-001.)

not spared

2 TB, 5400 rpm, 7mm (for use only in a dual storage congurationwith the 256 GB solid state drive) 2T B5 , 4 00r p m+8GBNA NDHy br id7 , mm T1B 72 , 0r0p m 9,. 5m m

912487-850

92 91 67 -8 50 76 66 44 -0 01

Computer major components

21

22

I tem

Co m p o n e n t

Sp apra enrut mb er

(1 8)

B att er(y 4 - ce ll ,70 -W Hr ,4. 5 5-A H,Li - io n )

91 77 24 -8 55

(1 9)

B ot tomcov er

929443-001

Chapter 3 Illustrated parts catalog

Display assembly subcomponents

I t em (1 )

(2 )

(3 )

(4 )

Comp o nen t

S papraenrut mber

B e z el : Fo rco m pu te rm od e l se q u ip p e dwi t hani n fr ar e dw e bc am

9 29 44 6- 00 1

Fo rco m pu te rm od e l se q u ip p e dwi t hast an d ardwe b c am

9 29 44 4- 00 1

D i s p l a y b r ac k et : Lberfat c ke t

9 29 46 1- 00 1

R igbhr a t c ke t

9 29 46 0- 00 1

W eb c am : Fo rco m pu te rm od e l se q u ip p e dwi t hani n fr ar e dw e bc am

9 19 57 9- 00 7

Fo rco m pu te rm od e l se q u ip p e dwi t hast an d ardwe b c am

9 19 57 3- 00 9

D i s p l a y p a n el :

Display assembly subcomponents

23

I tem

Co m p o n e n t

Sp apraenrut mb er

15.6 in, WLED, UHD, UWVA, eDP+NVSR display panel for use only on models equipped with 920041-002 an Nvidia N17E GPU 15.6 in, WLED, FHD, UWVA, eDP+NVSR display panel for use only on models equipped with 923006-001 an Nvidia N17E GPU 15.6 in, WLED, UHD, UWVA, EDP+PSR display panel for use only on models equipped with929115-002 an Nvidia N17P GPU 15.6 in, WLED, FHD, UWVA, EDP+PSR display panel for use only on models equipped with930619-001 an Nvidia N17P GPU 15.6 in, WLED, FHD, UWVA, eDP display panel for use only on models equipped with an AMD 752920-019 R17M GPU (5 )

D i s p l a y p a n e l ca b l e: For use only on computer models equipped with a UHD display panel and infrared webcam

929454-001

For use only on computer models equipped with a UHD display panel and standard webcam

929453-001

For use only on computer models equipped with a FHD display panel and infrared webcam

929452-001

For use only on computer models equipped with a FHD display panel and standard webcam

24

(6 )

W L A Nant en n( a

(7 )

D i sp l ayh i nges

(8 )

B ackcov er :

i n c lu decsab le )

929451-001

9 29 44 1- 00 1 929464-001

F o r u se o n l y o n c o m p u t e r m o d e l s e q u i p p e d w i t h a n i n f r a r e d w e b c a m

9 38 03 8- 00 1

F o r u se o n l y o n c o m p u t e r m o d e l s e q u i p p e d w i t h a st a n d a r d w e b c a m

9 29 44 2- 00 1

Chapter 3 Illustrated parts catalog

Miscellaneous parts Comp o nen t

Sp a pn raeu r tmber

AC adapter: F o r u s e o n ly o n c o m p u t e r m o d e l s e q u i p p e d w i t h a n N v i d i a N 1 7 E G P U

8 35 88 8- 00 1

F o r u s e o n ly o n c o m p u t e r m o d e l s e q u i p p e d w i t h a n N v i d i a N 1 7 P o r A M D R 1 7 M GP U

9 17 64 9- 85 0

HDMI to VGA adapter

701943-001

Optical drive

747080-001

Plastics kit

929473-001

Power cord(3-pin, black, 1-m, for use only on computer models equipped with an Nvidia N17E GPU): Fuo Aisn rege n t in a FuA oisn u rest r al i a FD uo iesnren m ar k EFuiuonsrreo p e Inu Fidnosiera IsFuiro nsaree l

4 01 32 8- 01 8 1 00 66 1- 02 1 1 30 62 7- 01 4 1 00 61 4- 01 6 4 03 44 0- 00 8 3 98 06 2- 01 1

Itu Fianoslyer

1 09 19 7- 01 2

JaFui n posae rn

6 53 32 6- 00 5

Fo urN si neo r tAhm e r i ca Fo ru sei nt h ePe op le ’sRe pu bl i coC f hin a

1 21 56 5- 02 3 2 86 49 6- 02 4

Fu oSsirnaeuAdriab i a

1 87 48 7- 01 2

FuoSisrnoeuK t ho re a

2 31 21 6- 01 5

Fu oSsirnw e i t ze r l a n d TFua ionsirw e an Fu Toishnreai l an d Fo ru sei nt h eU n i te dK in gd o man dSi n gap o re

1 50 30 4- 01 5 3 93 31 2- 00 8 2 85 05 2- 01 3 1 00 61 3- 02 1

Power cord(3-pin, black, 1-m, for use only on computer models equipped with an Nvidia N17P or AMD R71M GPU): Fuo Aisn rege n t in a FuA oisn u rest r al i a FD uo iesnren m ar k EFuiuonsrreo p e

9 20 68 9- 00 3 9 20 68 9- 01 1 9 20 68 9- 00 7 9 20 68 9- 00 5

Inu Fidnosiera

9 20 68 9- 01 6

IsFuiro nsaree l

9 20 68 9- 00 8

Itu Fianoslyer

9 20 68 9- 00 2

JaFui n posae rn

9 20 68 9- 01 7

Miscellaneous parts

25

Comp on ent FourN si neo r tAhm e r ic a Fo ru sei nt h ePe op le ’sRe pu bl i coC f h in a

9 20 68 9-0 14

Fu oSsri naeuAdriab ia

9 20 68 9-0 10

FuoSisrnoeuKt ho re a

2 67 83 6-0 08

Fu oSsri nw e i t ze r l a n d TFua ionsirw e an Fu Toishnreai l an d Fo ru sei nt h eU n i te dKi n gd o man dSi n gapo r e

26

Sp a pn raeu r tmb er 9 20 68 9-0 01

9 20 68 9-0 09 9 20 68 9-0 15 9 20 68 9-0 12 9 20 68 9-0 06

Rubber kit

936974-001

Screw kit

929476-001

USB Type-C to USB Type-A dongle

833960-001

Chapter 3 Illustrated parts catalog

4

Removal and replacement procedures preliminary requirements

Tools required You will need the following tools to complete the removal and replacement procedures:



Flat-bladed screwdriver Magnetic screwdriver



Phillips P0 and P1 screwdrivers



Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures. NOTE: As you remove each subassembly from the computer, place the subassembly (and all accompanying screws) away from the work area to prevent damage.

Plastic parts CAUTION: Using excessive force during disassembly and reassembly can damage plastic parts. Use care when handling the plastic

Tools required

27

Cables and connectors CAUTION: When servicing the computer, be sure that cables are placed in their proper locations during the reassembly process. Improper cable placement can damage the computer. Cables must be handled with extreme care to avoid damage. Apply only the tension required to unseat or seat the cables during removal and insertion. Handle cables by the connector whenever possible. In all cases, avoid bending, twisting, or tearing cables. Be sure that cables are routed in such a way that they cannot be caught or snagged by parts being removed or replaced. Handle ex cables with extreme care; these cables tear easily.

Drive handling CAUTION: Drives are fragile components that must be handled with care. To prevent damage to the computer, damage to a drive, or loss of i nformation, observe these precautions: Before removing or inserting a hard drive, shut down the computer. If you are unsure whether the computer is of or in Hibernation, turn the computer on, and then shut it down through the operating system. Before handling a drive, be sure that you are discharged of static electricity. While handling a drive, avoid touching the connector. Before removing an optical drive, be sure that a disc is not in the drive and be sure that the optical drive tray is closed. Handle drives on surfaces covered with at least one inch of shock-proof foam. Avoid dropping drives from any height onto any surface. After removing a hard drive or an optical drive, place it in a static-proof bag. Avoid exposing an internal hard drive to products that have magnetic elds, such as monitors or speakers. Avoid exposing a drive to temperature extremes or liquids. If a drive must be mailed, place the drive in a bubble pack mailer or other suitable form of protective packaging and label the package “FRAGILE.”

28

Chapter 4 Removal and replacement procedures preliminary requirements

Grounding guidelines Electrostatic discharge damage Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure determine the degree of sensitivity. Networks built into many integrated circuits provide some protection, but in many cases, ESD contains enough power to alter device parameters or melt silicon junctions. A discharge of static electricity from a nger or other conductor can destroy static-sensitive devices or microcircuitry. Even if the spark is neither felt nor heard, damage may have occurred. An electronic device exposed to ESD may not be afected at all and can work perfectly throughout a normal cycle. Or the device may function normally for a while, then degrade in the internal layers, reducing its life expectancy. CAUTION: To prevent damage to the computer when you are removing or installing internal components, observe these precautions: Keep components in their electrostatic-safe containers until you are ready to install them. Before touching an electronic component, discharge static electricity by using the guidelines described in this section. Avoid touching pins, leads, and circuitry. Handle electronic components as little as possible. If you remove a component, place it in an electrostatic-safe container. The following table shows how humidity afects the electrostatic voltage levels generated bydiferent activities. CAUTION:

A product can be degraded by as little as 700 V. Typical electrostatic voltage levels Relative humidity

E v en t Wal k i nagc ro scsar p e t Walking across vinyloor

1 0% 3 5, 0 0V 0

40% 15 , 00V 0

1 2, 0 00V

55 % 7, 50V 0

5, 0 00V 80V0

3, 00 0 V

M o t i o nobsfe n cw ho r ke r

6 , 0 0V0

R e m ov i n g DIP S fr ompl ast itcu b e

2 , 0 00 V

70 0 V

40V0 40 0 V

Re m ov i n gDIPSfr omvi n ytlray

1 1, 5 00V

4, 0 00V

2, 00 0V

Re m ov i n gDIPSfr ompl ast icfo am

1 4, 5 00V

5, 0 00V

3, 50 0V

Re m ov i n gbu b blep ac kf ro mPC B

2 6, 5 00V

20 , 00 0V

7, 00 0V

Pac ki n gPC Bsi nfoam - l in e db ox

2 1, 0 00V

11 , 00 0V

5, 00 0V

Grounding gu idelines

29

Packaging and transporting guidelines Follow these grounding guidelines when packaging and transporting equipment: ●

To avoid hand contact, transport products in static-safe tubes, bags, or boxes.



Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging.



Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations.



Place items on a grounded surface before removing items from their containers.



Always be properly grounded when touching a component or assembly.



Store reusable ESD-sensitive parts from assemblies in protective packaging or nonconductive foam.



Use transporters and conveyors made of antistatic belts and roller bushings. Be sure that mechanized equipment used for moving materials is wired to ground and that proper materials are selected to avoid static charging. When grounding is not possible, use an ionizer to dissipate electric charges.

Workstation guidelines Follow these grounding workstation guidelines: ●



Cover the workstation with approved static-shielding material. Use a w rist strap connected to a properly grounded work surface and use properly grounded tools and equipment.



Use conductive eld service tools, such as cutters, screwdrivers, and vacuums.



When xtures must directly contact dissipative surfaces, use xtures made only of static safe materials.



Keep the work area free of nonconductive materials, such as ordinary plastic assembly aids and plastic foam.



Handleonly ESD-sensitive components, parts, and assemblies by the case or PCM laminate. Handle these items at static-free workstations.

30



Avoid contact with pins, leads, or circuitry.



Turn of power and input signals before inserting or removing connectors or test equipment.

Chapter 4 Removal and replacement procedures preliminary requirements

Equipment guidelines Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation. ●



When seated, wear a wrist strap connected to a grounded system. Wrist straps are exible straps with a minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap snugly against the skin at all times. On grounded mats with banana-plug connectors, use alligator clips to connect a wrist strap. When standing, use foot straps and a grounded oor mat. Foot straps (heel, toe, or boot straps) can be used at standing workstations and are compatible with most types of shoes or boots. On conductive oors or dissipative oor mats, use foot straps on both feet with a minimum of one megohm resistance between the operator and ground. To beefective, the conductive equipment must be worn in contact with the skin.

The following grounding equipment is recommended to prevent electrostatic damage: ●

Antistatic tape



Antistatic smocks, aprons, and sleeve protectors



Conductive bins and other assembly or soldering aids



Nonconductive foam



Conductive tabletop workstations with ground cords of one megohm resistance



Static-dissipative tables oroor mats with hard ties to the ground



Field service kits



Static awareness labels



Material-handling packages



Nonconductive plastic bags, tubes, or boxes



Metal tote boxes



Electrostatic voltage levels and protective materials

The following table lists the shielding protection provided by antistatic bags and oor mats. M at e r i a l A n t i st atpi cl ast ic s

Us e B ag s

Vo ltagperot ect i olnev el 1, 5 0V0

C ar b o n -load e dp last i c

Flo om r at s

7, 5 00V

M e t a l l i ze d l am i n at e

Flo om r at s

5, 0 00 V

Grounding gu idelines

31

5

Removal and replacement procedures for Customer Self-Repair parts This chapter provides removal and replacement procedures for Customer Self-Repair parts. NOTE: The Customer Self-Repair program is not available in all locations. Installing a part not supported by the Customer Self-Repair program may void your warranty. Check your warranty to determine if Customer Self-Repair is supported in your location.

Component replacement procedures NOTE: Details about your computer, including model, serial number, product key, and length of warranty, are on the service tag at the bottom of your computer. See Locating system information on page 15 for details. NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. There are as many as thirteen screws that must be removed, replaced, and/or loosened when servicing Customer Self-Repair parts. Make special note of each screw size and location during removal and replacement.

32

Chapter 5 Removal and replacement procedures for Customer Self-Repair parts

Battery D es cr i p t i o n 4 ce ll7, 0 W h r4, . 5 5A hL, i- io nb at te r y

S papranerutmber 9 17 72 4- 85 5

Before disassembling the computer, follow these steps: 1.

Turn of the computer. If you are unsure whether the computer isof or in Hibernation, turn the computer on, and then shut it down through the operating system.

2.

Disconnect the power from the computer by unplugging the power cord from the computer.

3.

Disconnect all external devices from the computer.

Remove the battery: WARNING! To reduce potential safety issues, use only the user-replaceable battery provided with the computer, a replacement battery provided by HP, or a compatible battery purchased from HP. CAUTION: Removing a user-replaceable battery that is the sole power source for the computer can cause loss of information. To prevent loss of information, save your work or shut down the computer through Windows before removing the battery. 1.

Position the computer upside down on a at surface.

2.

Loosen the captive Phillips screws (1).

3.

Remove the remaining eight Phillips PM2.0×4.7 screws (2) from the bottom cover.

4.

Using a c ase utility tool, gently separate the bottom cover from the enclosure (1).

Component re placement pr ocedures

33

5.

Remove the bottom cover (2).

6.

Remove the four Phillips PM2.0×5.7 screws (1) that secure the battery to the keyboard/top cover.

7.

Lift the battery out of the bottom enclosure (2).

To insert the battery, reverse the removal procedures.

34

Chapter 5 Removal and replacement procedures for Customer Self-Repair parts

Hard drive NOTE: The hard drive spare part does not include the hard drive bracket (929561-001) or connector cable (929450-001). D es cr i p t i o n

S p apra nerutmber

2 TB, 5400 rpm, 7mm (for use only in a dual storage congurationw i t h t h e 2 5 6 GB s o l id s t ate d r i ve )

9 2 91 67 -85 0

2T B5, 40 0r p m+8GBNA NDHy br id7, m m

9 2 91 67 -85 0

T71 B2, 0 r p0m 9.,5m m

7 6 66 44 -00 1

Hadr dr i b ver ac kkeitt

9 2 95 61 -00 1

Harddr i vceo n n e c tocrab le

9 2 94 50 -00 1

IMPORTANT: Make special note of each screw and screw lock size and location during removal and replacement Before removing the hard drive, follow these steps: 1.

Shut down the computer.

2.

Disconnect all external devices connected to the computer.

3.

Disconnect the power from the computer by rst unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer.

4.

Remove the battery (seeBattery on page 33).

Remove the hard drive: 1.

Release the hard drive connector cable from the zero i nsertion force (ZIF) connector (1) on the system board.

2.

Remove the hard drive connector cable from the ZIF connector (2).

3.

Lift the top edge of the hard drive upward (3).

Component re placement pr ocedures

35

4.

Slide the hard drive toward the top of the computer (4), then remove it from the computer.

Disassemble the hard drive: 1.

Remove the bracket(1) from the sides of the hard drive.

2.

Remove the hard drive connector cable (2) from the hard drive.

Reverse this procedure to install the hard drive.

36

Chapter 5 Removal and replacement procedures for Customer Self-Repair parts

Solid state drive D es cr i p t i o n

S p apra nerutmber

GB5 12

8 4 71 10 -02 0

GB2 56

8 4 71 09 -02 3

GB1 28

9 1 23 22 -00 6

IMPORTANT: Make special note of each screw and screw lock size and location during removal and replacement Before removing the solid state drive, follow these steps: 1.

Shut down the computer.

2.

Disconnect all external devices connected to the computer.

3.

Disconnect the power from the computer by rst unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer.

4.

Remove the battery (seeBattery on page 33).

Remove the solid state drive: 1.

Remove the Phillips screw(1).

2.

Remove the solid state drive at an angle (2).

Reverse this procedure to install the solid state drive.

Component re placement pr ocedures

37

Memory module D es cr i p t i o n

Sp aprn aerutmber

GB

8

8 62 39 8- 85 0

GB

4

8 62 39 7- 85 0

GB

2

8 64 27 1- 85 0

Before removing the memory module, follow these steps: 1.

Shut down the computer.

2.

Disconnect all external devices connected to the computer.

3.

Disconnect the power from the computer by rst unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer.

4.

Remove the battery (see Battery on page 33).

Remove the memory module(s): 1.

Release the retention clips holding the memory module in place (1).

2.

Slide the memory module out of the connector (2).

Reverse this procedure to install the memory module.

38

Chapter 5 Removal and replacement procedures for Customer Self-Repair parts

6

Removal and replacement procedures for authorized service provider parts CAUTION: Components described in this chapter should be accessed only by an authorized service provider. Accessing these parts can damage the computer or void the warranty.

Component replacement procedures NOTE: Details about your computer, including model, serial number, product key, and length of warranty, are on the service tag at the bottom of your computer. See Locating system information on page 15 for details. NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. There are as many as eighty-six screws that must be removed, replaced, and/or loosened when servicing the parts described in this chapter. Make special note of each screw size and location during removal and replacement.

Component re placement pr ocedures

39

WLAN module D es cr i p t i o n Re alte kRT L 8 82 2B E8 02 . 1 1ac2 × 2W i F i+BT4 . 2Co m b oAd apte r

Sp aprn aerutmber 9 15 62 3- 00 1

I n t e l D u a l B a n d W i r e l e ss - A C 7 2 6 5 8 0 2 . 1 1 A C 2 × 2 W i F i + B T 4 . 2 C o m b o A d a p t e r

7 93 84 0- 00 1

IMPORTANT: Make special note of each screw and screw lock size and location during removal and replacement Before removing the WLAN module, follow these steps: 1.

Shut down the computer.

2.

Disconnect all external devices connected to the computer.

3.

Disconnect the power from the computer by rst unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer.

4.

Remove the battery (see Battery on page 33).

Remove the WLAN module: 1.

Disconnect the WLAN antenna cables (1) from the terminals on the WLAN module. NOTE: The WLAN antenna cable labeled “1” connects to the WLAN module “Main” terminal labeled “1”. The WLAN antenna cable labeled “2” connects to the WLAN module “Aux” terminal labeled “2”.

40

2.

Remove the Phillips PM2.0×3.4 screw (2) that secures the WLAN module to the system board (the WLAN module tilts up).

3.

Remove the WLAN module (3) by pulling the module away from the slot at an angle.

Chapter 6 Removal and replacement procedures for authorized service provider parts

NOTE:

The WLAN module conguration in the computer may not match the illustration exactly.

Reverse this procedure to install the WLAN module.

Component re placement pr ocedures

41

Speakers NOTE:

The speaker spare part kit includes both speakers and the connector cable.

D es cr i p t i o n Spe akki te r

Sp aprn aerutmber 9 29 47 7- 00 1

IMPORTANT: Make special note of each screw and screw lock size and location during removal and replacement Before removing the speakers, follow these steps: 1. Shut down the computer. 2.

Disconnect all external devices connected to the computer.

3.

Disconnect the power from the computer by rst unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer.

4.

Remove the battery (see Battery on page 33).

Remove the speakers:

42

1.

Disconnect the speaker cable from the system board(1).

2.

Remove the four Phillips PM2.0×6.3 screws (2) that secure the speakers to the computer.

3.

Remove the cable from clips built into the chassis (3).

Chapter 6 Removal and replacement procedures for authorized service provider parts

4.

Remove the speakers(4) from the computer.

Reverse this procedure to install the speakers.

Component re placement pr ocedures

43

Memory card reader board NOTE:

The memory card reader board spare part kit does not include the connector cable.

D es cr i p t i o n

Sp aprn aerutmber

Me mo ry c ard r eade r b oard (for use o nly on com pu te r m od el s e qu ip pe d w it h a n N vi dia N 17E G PU)

929470-001

Me mo ry c ard r eade r bo ard (f or u se o nly on c om pu te r mo de ls e qu ip pe d wi th a n N vi dia N 17P G PU)

929471-001

Me mo ry card re ader board (for u se on ly o n com pu te r m od el s e qu ip pe d wit h an AMD R17M GPU)

929469-001

M e m o r yc ar dr e ad e rbo ardco n n e ct o rc ab le

9 34 75 2- 00 1

IMPORTANT: Make special note of each screw and screw lock size and location during removal and replacement Before removing the memory card reader board, follow these steps: 1.

Shut down the computer.

2.

Disconnect all external devices connected to the computer.

3.

Disconnect the power from the computer by rst unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer.

4.

Remove the battery (see Battery on page 33), and then remove the following components: a.

Hard drive (see Hard drive on page 35 ).

b.

Speakers (see Speakers on page 42).

Remove the memory card reader board:

44

1.

Disconnect the connector cable from the system board (1).

2.

Remove the Phillips PM2.0×3.4 screw (2) that secures the board to the computer.

3.

Remove the memory card reader board from the computer (3).

Chapter 6 Removal and replacement procedures for authorized service provider parts

Reverse this procedure to install the memory card reader board.

Component re placement pr ocedures

45

TouchPad NOTE: The TouchPad spare part kit includes the TouchPad connector cable, but does not include the TouchPad bracket. D es cr i p t i o n Tou c h Padb oard( wi t hco n n e c tocr able ) Tou c h Pbardacke t

Sp aprn aerutmber 9 29 47 2- 00 1 9 29 46 2- 00 1

IMPORTANT: Make special note of each screw and screw lock size and location during removal and replacement Before removing the TouchPad, follow these steps: 1.

Shut down the computer.

2.

Disconnect all external devices connected to the computer.

3.

Disconnect the power from the computer by rst unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer.

4.

Remove the battery (see Battery on page 33), and then remove the following components: ▲

Speakers (see Speakers on page 42).

Remove the TouchPad:

46

1.

Disconnect the TouchPad connector cable from the system board (1).

2.

Disconnect the TouchPad from the keyboard/top cover (2).

3. 4.

Remove the 4 Phillips PM2.0×3.4 screws (3). Remove the TouchPad bracket.

Chapter 6 Removal and replacement procedures for authorized service provider parts

5.

Remove the TouchPad from the computer(4).

Reverse this procedure to install the TouchPad.

Component re placement pr ocedures

47

Hinge covers NOTE:

The hinge covers are spared separately for the left and right sides.

D es cr i p t i o n

Sp aprn aerutmber

Lheifntcgoeve r

9 29 47 4- 00 1

Ri ghhi ntcgoev e r

9 29 47 5- 00 1

IMPORTANT: Make special note of each screw and screw lock size and location during removal and replacement Before removing the hinge covers, follow these steps: 1.

Shut down the computer.

2.

Disconnect all external devices connected to the computer.

3.

Disconnect the power from the computer by rst unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer.

4.

Remove the battery (see Battery on page 33).

Remove the hinge covers: 1.

Remove the four black Phillips PM2.0×3.0 screws and the four Phillips PM2.0×5.7 screws (1) that secure the hinge covers to the computer.

2.

Remove the hinge covers using a rotating motion toward the rear of the computer (2).

Reverse this procedure to install the hinge covers.

48

Chapter 6 Removal and replacement procedures for authorized service provider parts

System support brackets NOTE:

The system support brackets are not spared.

IMPORTANT: Make special note of each screw and screw lock size and location during removal and replacement Before removing the system support brackets, follow these steps: 1.

Shut down the computer.

2.

Disconnect all external devices connected to the computer.

3.

Disconnect the power from the computer by rst unplugging the power cord from the AC outlet and then

4.

unplugging the AC adapter from the computer. Remove the battery (seeBattery on page 33), and then remove the following components: ▲

Hinge covers (see Hinge covers on page 48 ).

Remove the system support brackets: 1.

Disconnect the power connector cable from the system board (1).

2.

Remove the power connector cable from the routing path and clips (2). NOTE:

3.

The power connector cable is routed through the left side system support bracket.

Remove the seven Phillips PM2.0×5.7 and two Phillips PM2.4×7.2 screws (3) that secure the brackets to the computer.

Component re placement pr ocedures

49

4.

Remove the brackets from the computer(4). IMPORTANT: To avoid damaging the power connector cable, take care during the removal of the system support brackets.

Reverse this procedure to install the system support brackets.

50

Chapter 6 Removal and replacement procedures for authorized service provider parts

Power connector cable D es cr i p t i o n

S p apra nerutmber

F o r u s e o n ly o n c o m p u t e r m o d e l s e q u i p p e d w i t h t h e A M D R 1 7 M o r N v i d i a N 1 7 P GP U s Fo ru seo n lyo nco m pu t e rm o d e lse qu i pp e dw it ht h eNv i di aN17 EGPU

9 2 62 04 -00 1 9 3 81 37 -00 1

IMPORTANT: Make special note of each screw and screw lock size and location during removal and replacement Before removing the power connector cable, follow these steps: 1.

Shut down the computer.

2.

Disconnect all external devices connected to the computer.

3.

Disconnect the power from the computer by rst unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer.

4.

Remove the battery (seeBattery on page 33), and then remove the following components: a.

Hinge covers (see Hinge covers on page 48 ).

b.

System support brackets (seeSystem support brackets on page 49).

Remove the power connector cable: 1.

Disconnect the power connector cable from the system board (1).

2.

Remove the power connector cable (2).

Reverse this procedure to install the power connector cable.

Component re placement pr ocedures

51

Fans NOTE:

The left and right fans are spared separately.

D es cr i p t i o n faLne f t

Sp aprn aerutmber 9 29 45 6- 00 1

Rf ai gnh t

9 29 45 5- 00 1

IMPORTANT: Make special note of each screw and screw lock size and location during removal and replacement Before removing the fans, follow these steps: 1.

Shut down the computer.

2.

Disconnect all external devices connected to the computer.

3.

Disconnect the power from the computer by rst unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer.

4.

Remove the battery (see Battery on page 33), and then remove the following components: a.

Solid state drive (see Solid state drive on page 37 ).

b.

Hinge covers (see Hinge covers on page 48).

c.

System support brackets (see System support brackets on page 49 ).

Remove the fans:

52

1.

Disconnect the fan cables from the system board (1).

2.

Remove the fan cables from the routing path clips (2).

3.

Remove the two Phillips PM2.0×5.7 screws (3) securing the fans to the computer.

Chapter 6 Removal and replacement procedures for authorized service provider parts

4.

Remove the fans from the computer(4).

Reverse this procedure to install the fans.

Component re placement pr ocedures

53

USB board NOTE:

The USB board spare part kit does not include the connector cable.

D es cr i p t i o n

Sp aprn aerutmber

U S B b o a r d ( f o r u se o n l y o n c o m p u t e r m o d e l s e q u i p p e d w i t h a n N v i d i a N 1 7 E G P U )

9 29 46 5- 00 1

U S B b o a r d ( f o r u se o n l y o n c o m p u t e r m o d e l s e q u i p p e d w i t h a n N v i d i a N 1 7 P G P U )

9 29 46 6- 00 1

U S B b o a r d ( f o r u se o n l y o n c o m p u t e r m o d e l s e q u i p p e d w i t h a n A M D R 1 7 M G P U )

9 29 46 7- 00 1

U SbBoarcdo n n e c toca r ble

9 29 44 7- 00 1

IMPORTANT: Make special note of each screw and screw lock size and location during removal and replacement Before removing the USB board, follow these steps: 1.

Shut down the computer.

2.

Disconnect all external devices connected to the computer.

3.

Disconnect the power from the computer by rst unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer.

4.

Remove the battery (see Battery on page 33), and then remove the following components: a.

Hinge covers (see Hinge covers on page 48).

b.

System support brackets (see System support brackets on page 49 ).

c.

Fans (see Fans on page 52).

Remove the USB board:

54

1.

Disconnect the USB board connector cable from the USB board (1).

2.

Remove the Phillips PM2.0×5.7 screw (2).

Chapter 6 Removal and replacement procedures for authorized service provider parts

3.

Remove the USB board from the computer (3).

Reverse this procedure to install the USB board.

Component re placement pr ocedures

55

Heat sink NOTE:

The heat sink spare part kit includes replacement thermal material.

D es cr i p t i o n

Sp aprn aerutmber

H e a t si n k ( f o r u s e o n ly o n c o m p u t e r m o d e l s e q u i p p e d w i t h a n N v i d i a N 1 7 E G P U )

9 29 55 9- 00 1

He at s in k ( for use o nly o n c om puter mo del s e qu ippe d w it h a n N vi dia N17P Ge ne rati on 1 GPU) He at s in k ( for use o nly o n c om puter mo del s e qu ippe d w it h a n N vi dia N17P Ge ne rati on 0 GPU) H e a t si n k ( f o r u s e o n ly o n c o m p u t e r m o d e l s e q u i p p e d w i t h a n A M D R 1 7 M G P U )

929457-001 931246-001 9 29 56 0- 00 1

IMPORTANT: Make special note of each screw and screw lock size and location during removal and replacement Before removing the heat sink, follow these steps: 1.

Shut down the computer.

2.

Disconnect all external devices connected to the computer.

3.

Disconnect the power from the computer by rst unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer.

4.

Remove the battery (see Battery on page 33), and then remove the following components: a.

Hinge covers (see Hinge covers on page 48).

b.

System support brackets (see System support brackets on page 49 ).

c.

Fans (see Fans on page 52).

Remove the heat sink: 1.

56

Following the 1 through 8 sequence stamped into the heat sink, loosen the eight ca ptive Phillips screws (1) that secure the heat sink to the system board.

Chapter 6 Removal and replacement procedures for authorized service provider parts

2.

Remove the heat sink(2). NOTE: Due to the adhesive quality of the thermal material located between the heat sink and the system board components, it may be necessary to move the heat sink from side to side to detach it.

NOTE: The thermal material must be thoroughly cleaned from the surfaces of the heat sink and the system board components each time the heat sink is removed. Thermal paste is used on the processor (1), the graphics processor (3), and the heat sink sections (2 and 4) that service the processors.

Component re placement pr ocedures

57

Reverse this procedure to install the heat sink.

58

Chapter 6 Removal and replacement procedures for authorized service provider parts

Power button board NOTE:

The power button board does not include the power button board connector cable.

D es cr i p t i o n

S p apra nerutmber

Powbeurt tboonard

9 2 94 68 -00 1

Powebr u t t onb o ard co n n e c t ocrab le

9 2 94 48 -00 1

IMPORTANT: Make special note of each screw and screw lock size and location during removal and replacement Before removing the power button board, follow these steps: 1.

Shut down the computer.

2.

Disconnect all external devices connected to the computer.

3.

Disconnect the power from the computer by rst unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer.

4.

Remove the battery (seeBattery on page 33), and then remove the following components: a.

Hinge covers (see Hinge covers on page 48 ).

b.

System support brackets (seeSystem support brackets on page 49).

c.

Fans (see Fans on page 52).

d.

Heat sink (see Heat sink on page 56).

Remove the power button board: 1.

Disconnect the power button board cable from the system board (1).

2.

Remove the two Phillips PM2.0×3 .5 screws (2) that secure the power button board to the computer.

Component re placement pr ocedures

59

3.

Remove the power button board from the computer (3).

Reverse this procedure to install the power button board.

60

Chapter 6 Removal and replacement procedures for authorized service provider parts

System board D es cr i p t i o n

S p apra nerutmber

Equipped with an Intel Core i7-7700 2.80-GHz (SC turbo up to 3.8-GHz) processor (2400-MHz FSB, 6 MB929486-601 L3 cache, quad core, 45W), a graphic subsystem with an Nvidia N17E 6 GB GPU (Generation 1), and the Windows 10 operating system Equipped with an Intel Core i7-7700 2.80-GHz (SC turbo up to 3.8-GHz) processor (2400-MHz FSB, 6 MB929486-001 L3 cache, quad core, 45W), a graphic subsystem with an Nvidia N17E 6 GB GPU (Generation 1), and a nonWindows 10 operating system Equipped with an Intel Core i7-7700 2.80-GHz (SC turbo up to 3.8-GHz) processor (2400-MHz FSB, 6 MB929481-601 L3 cache, quad core, 45W), a graphic subsystem with an Nvidia N17P 4 GB GPU (Generation 1), and the Windows 10 operating system Equipped with an Intel Core i7-7700 2.80-GHz (SC turbo up to 3.8-GHz) processor (2400-MHz FSB, 6 MB929481-001 L3 cache, quad core, 45W), a graphic subsystem with an Nvidia N17P 4 GB GPU (Generation 1), and a nonWindows 10 operating system Equipped with an Intel Core i7-7700 2.80-GHz (SC turbo up to 3.8-GHz) processor (2400-MHz FSB, 6 MB929483-601 L3 cache, quad core, 45W), a graphic subsystem with an Nvidia N17P 4 GB GPU (Generation 0), and the Windows 10 operating system Equipped with an Intel Core i7-7700 2.80-GHz (SC turbo up to 3.8-GHz) processor (2400-MHz FSB, 6 MB929483-001 L3 cache, quad core, 45W), a graphic subsystem with an Nvidia N17P 4 GB GPU (Generation 0), and a nonWindows 10 operating system Equipped with an Intel Core i7-7700 2.80-GHz (SC turbo up to 3.8-GHz) processor (2400-MHz FSB, 6 MB929482-601 L3 cache, quad core, 45W), a graphic subsystem with an Nvidia N17P 2 GB GPU (Generation 0), and the Windows 10 operating system Equipped with an Intel Core i7-7700 2.80-GHz (SC turbo up to 3.8-GHz) processor (2400-MHz FSB, 6 MB929482-001 L3 cache, quad core, 45W), a graphic subsystem with an Nvidia N17P 2 GB GPU (Generation 0), and a nonWindows 10 operating system Equipped with an Intel Core i7-7700 2.80-GHz (SC turbo up to 3.8-GHz) processor (2400-MHz FSB, 6 MB929487-601 L3 cache, quad core, 45W), a graphic subsystem with an AMD R17M 2 GB GPU, and the Windows 10 operating system Equipped with an Intel Core i7-7700 2.80-GHz (SC turbo up to 3.8-GHz) processor (2400-MHz FSB, 6 MB929487-001 L3 cache, quad core, 45W), a graphic subsystem with an AMD R17M 2 GB GPU, and a non-Windows 10 operating system Equipped with an Intel Core i5-7300 2.50-GHz (SC turbo up to 3.5-GHz) processor (2400-MHz FSB, 6 MB937751-601 L3 cache, quad core, 45W), a graphic subsystem with an Nvidia N17E 6 GB GPU (Generation 1), and the Windows 10 operating system Equipped with an Intel Core i5-7300 2.50-GHz (SC turbo up to 3.5-GHz) processor (2400-MHz FSB, 6 MB937751-001 L3 cache, quad core, 45W), a graphic subsystem with an Nvidia N17E 6 GB GPU (Generation 1), and a nonWindows 10 operating system Equipped with an Intel Core i5-7300 2.50-GHz (SC turbo up to 3.5-GHz) processor (2400-MHz FSB, 6 MB929480-601 L3 cache, quad core, 45W), a graphic subsystem with an Nvidia N17P 4 GB GPU (Generation 1), and the Windows 10 operating system Equipped with an Intel Core i5-7300 2.50-GHz (SC turbo up to 3.5-GHz) processor (2400-MHz FSB, 6 MB929480-001 L3 cache, quad core, 45W), a graphic subsystem with an Nvidia N17P 4 GB GPU (Generation 1), and a nonWindows 10 operating system Equipped with an Intel Core i5-7300 2.50-GHz (SC turbo up to 3.5-GHz) processor (2400-MHz FSB, 6 MB929485-601 L3 cache, quad core, 45W), a graphic subsystem with an Nvidia N17P 4 GB GPU (Generation 0), and the Windows 10 operating system

Component re placement pr ocedures

61

D es cr i p t i o n

Sp aprn aerutmber

Equipped with an Intel Core i5-7300 2.50-GHz (SC turbo up to 3.5-GHz) processor (2400-MHz FSB, 6 MB929485-001 L3 cache, quad core, 45W), a graphic subsystem with an Nvidia N17P 4 GB GPU (Generation 0), and a nonWindows 10 operating system Equipped with an Intel Core i5-7300 2.50-GHz (SC turbo up to 3.5-GHz) processor (2400-MHz FSB, 6 MB929484-601 L3 cache, quad core, 45W), a graphic subsystem with an Nvidia N17P 2 GB GPU (Generation 0), and the Windows 10 operating system Equipped with an Intel Core i5-7300 2.50-GHz (SC turbo up to 3.5-GHz) processor (2400-MHz FSB, 6 MB929484-001 L3 cache, quad core, 45W), a graphic subsystem with an Nvidia N17P 2 GB GPU (Generation 0), and a nonWindows 10 operating system

IMPORTANT: Make special note of each screw and screw lock size and location during removal and replacement Before removing the system board, follow these steps: 1.

Shut down the computer.

2.

Disconnect all external devices connected to the computer.

3.

Disconnect the power from the computer by rst unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer.

4.

Remove the battery (see Battery on page 33), and then remove the following components: a.

Hinge covers (see Hinge covers on page 48).

b.

System support brackets (see System support brackets on page 49 ).

c.

Fans (see Fans on page 52).

d.

Heat sink (see Heat sink on page 56).

Disconnect the following cables from the system board: 1.

(1): Hard drive connector cable (2): Power connector cable (3): WLAN antenna cables (4): Memory card reader board connector cable (5): Keyboard/top cover connector cable (6): Display cable (7): TouchPad cable (8): Power button board cable (9): Speaker cable

62

Chapter 6 Removal and replacement procedures for authorized service provider parts

2.

Remove the three Phillips PM2.0×3.4 screws and the Phillips PM1.9×5.7 screw (1).

3.

Remove the screw bracket(2).

4.

Lift the left edge of the system board at an angle (1) but do not remove the board.

5.

Disconnect the USB board connector cable from the underside of the system board (2).

Component re placement pr ocedures

63

6.

Remove the system board from the computer at an angle (3).

Reverse this procedure to install the system board.

64

Chapter 6 Removal and replacement procedures for authorized service provider parts

Display assembly IMPORTANT: Make special note of each screw and screw lock size and location during removal and replacement Before removing the display assembly, follow these steps: 1.

Shut down the computer.

2.

Disconnect all external devices connected to the computer.

3.

Disconnect the power from the computer by rst unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer.

4.

Remove the battery (seeBattery on page 33), and then remove the following components: a. Hinge covers (see Hinge covers on page 48 ). b.

System support brackets (seeSystem support brackets on page 49).

c.

Fans (see Fans on page 52).

d.

Heat sink (see Heat sink on page 56).

e.

System board (seeSystem board on page 61).

Remove the display assembly: 1.

Disconnect the display panel cable from the system board (1).

2.

Disconnect the WLAN antenna cable from the system board (2).

3.

Release the WLAN antenna cable from the clips securing it to the computer (3).

4.

Open the computer with the bottom facing up (1).

5.

Remove the four Phillips PM2.5×5.7 screws (2) securing the display assembly to the computer.

Component re placement pr ocedures

65

IMPORTANT: To avoid damaging the display assembly or display panel, ensure that the display assembly is supported before removing the hinges. 6.

Remove the display assembly from the computer (3).

Reverse this procedure to install the display bezel.

66

Chapter 6 Removal and replacement procedures for authorized service provider parts

Keyboard/top cover D es cr i p t i o n

S p apra nerutmber

For use only on computer models equipped with a USB 3.x Thunderbolt port Fu o rsi net e r n at i on ally B Fuio enslreg i u m FBuo iusnrelgar i a CFuai n osnread a Fo ru sei nt h eC ze c hRe p u bl i can dSlo vak i a FFuri n o asn re ce G Fuioen srem an y GFuirn oe sre ce H Fuiounsrnegar y IsFuirnosae re l

9 2 94 79 -B 31 9 2 9 4 7 9 -A 4 1 9 2 94 79 -26 1 9 2 9 4 7 9 - DB 1 9 2 94 79 -FL 1 9 2 94 79 -05 1 9 2 94 79 -04 1 9 2 94 79 -15 1 9 2 94 79 -21 1 9 2 94 79 -B B 1

It a uiFnlsoyer

9 2 94 79 -06 1

JauFip no saern

9 2 94 79 -29 1

Fu oLsri naetAi nm e r i c a NFuion osrreway

9 2 94 79 -16 1 9 2 9 4 7 9 - DH 1

FPuo iosnrret u gal

9 2 94 79 -13 1

R Fuionsrm e ani a

9 2 94 79 -27 1

RFuiun ossresi a FuoSisrnaeuAdriab i a FSuo ilsnoreve n i a FuoSisrn oeuKt ho re a SpuFi nao siern FuoSisrnw e i t ze r l a n d TFuai n osi w re an FTuo ihsnre ai l an d TFuui n osrreke y Fo ru sei nt h eU n i te dK in gd o man dSi n gap o re Foursitn ehUen i teSdt ate s

9 2 94 79 -25 1 9 2 94 79 -17 1 9 2 94 79 - BA 1 9 2 9 4 7 9 - A D1 9 2 94 79 -07 1 9 2 94 79 - BG1 9 2 9 4 7 9 -A B 1 9 2 94 79 -28 1 9 2 94 79 -14 1 9 2 94 79 -03 1 9 2 94 79 -00 1

For use only on computer models equipped with a standard USB 3.x port Fu o rsInet e r n at i o n ally

9 2 94 78 -B 31

B Fuio enslreg i u m

9 2 9 4 7 8 -A 4 1

FBuo iusnrelgar i a

9 2 94 78 -26 1

CFuai n osnread a

9 2 9 4 7 8 - DB 1

Component re placement pr ocedures

67

D es cr i p t i o n Four sei nCze c hRe pu b lia c n dSlovaki a FFuri n o asn re ce

Sp aprn aerutmber 9 29 47 8- FL 1 9 29 47 8- 05 1

G Fuioen srem an y

9 29 47 8- 04 1

GFuri n oe sre ce

9 29 47 8- 15 1

H Fuiounsrnegar y

9 29 47 8- 21 1

IsFuirnosaree l

9 29 47 8- B B1

It a uiFnlo syer

9 29 47 8- 06 1

Jau Fip nosaern

9 29 47 8- 29 1

Fu oLrsi naetAinm e r i c a NFuioo nsrreway

9 29 47 8- 16 1 9 2 9 4 7 8 - DH 1

FPuoiosnrret u gal

9 29 47 8- 13 1

R Fuionsrm e an i a

9 29 47 8- 27 1

RFuiun ossresi a

9 29 47 8- 25 1

FuoSisrnaeuAdriab ia

9 29 47 8- 17 1

FSuoilsnoreve n i a

9 29 47 8- BA1

FuoSisrn oeuKt ho re a

9 29 47 8-AD1

SpuFi nao siern

9 29 47 8- 07 1

FuoSisrnw e i t ze r l a n d TFuaio nsi w re an

9 29 47 8- BG1 9 29 47 8-AB 1

FTuoihsnre ai l an d

9 29 47 8- 28 1

TFuui n osrreke y

9 29 47 8- 14 1

Fo ru sei nt h eU n i te dKi n gd o man dSi n gapo r e Foursitn ehUen i teSdt at e s

9 29 47 8- 03 1 9 29 47 8- 00 1

IMPORTANT: Make special note of each screw and screw lock size and location during removal and replacement Before removing the display bezel, follow these steps:

68

1.

Shut down the computer.

2.

Disconnect all external devices connected to the computer.

3.

Disconnect the power from the computer by rst unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer.

4.

Remove the battery (see Battery on page 33), and then remove the following components: a.

Hinge covers (see Hinge covers on page 48).

b.

System support brackets (see System support brackets on page 49 ).

Chapter 6 Removal and replacement procedures for authorized service provider parts

c.

Fans (see Fans on page 52).

d.

Heat sink (see Heat sink on page 56).

e.

System board (seeSystem board on page 61).

f.

Display assembly (see Display assembly on page 65).

Component re placement pr ocedures

69

Display bezel D es cr i p t i o n

Sp aprn aerutmber

Fo ru seo n lyo nco m pu te rm o de l se q u i pp e dwi t hanin f rar e dwe bc am

9 29 44 6- 00 1

Fo ru seo n lyo nco m pu te rm o de l se q u i pp e dwi t hast an d ar dwe bc am

9 29 44 4- 00 1

IMPORTANT: Make special note of each screw and screw lock size and location during removal and replacement Before removing the display bezel, follow these steps: 1.

Shut down the computer.

2.

Disconnect all external devices connected to the computer.

3.

Disconnect the power from the computer by rst unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer.

4.

Remove the battery (see Battery on page 33), and then remove the following components: a.

Hinge covers (see Hinge covers on page 48).

b.

System support brackets (see System support brackets on page 49 ).

c.

Fans (see Fans on page 52).

d.

Heat sink (see Heat sink on page 56).

e.

System board (seeSystem board on page 61).

f.

Display assembly (see Display assembly on page 65).

Remove the display bezel: 1. Using a case utility tool, carefully separate the bezel from the top of the display assembly (1). 2.

Separate the bezel from the sides of the display assembly (2).

3.

Separate the bezel from the bottom of the display assembly (3). IMPORTANT: To avoid damaging the display panel, use care when separating the bezel from the bottom of the display panel assembly.

70

Chapter 6 Removal and replacement procedures for authorized service provider parts

4.

Remove the bezel from the display assembly (4).

Reverse this procedure to install the display bezel.

Component re placement pr ocedures

71

Display hinges D es cr i p t i o n Di sphl ai nyg e s

Sp aprn aerutmber 9 29 46 4- 00 1

IMPORTANT: Make special note of each screw and screw lock size and location during removal and replacement Before removing the display hinges, follow these steps: 1.

Shut down the computer.

2.

Disconnect all external devices connected to the computer.

3.

Disconnect the power from the computer by rst unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer.

4.

Remove the battery (see Battery on page 33), and then remove the following components: a.

Hinge covers (see Hinge covers on page 48).

b.

System support brackets (see System support brackets on page 49 ).

c.

Fans (see Fans on page 52).

d.

Heat sink (see Heat sink on page 56).

e.

System board (seeSystem board on page 61).

f.

Display assembly (see Display assembly on page 65).

g.

Display bezel (see Display bezel on page 70).

Remove the display hinges: 1. Remove the six Phillips broadhead 2.4×3.2 screws (1) securing the hinges to the display assembly.

72

Chapter 6 Removal and replacement procedures for authorized service provider parts

2.

Remove the hinges from the display assembly (2).

Reverse this procedure to install the display hinges.

Component re placement pr ocedures

73

Webcam NOTE:

The webcam spare part kit includes does not include the webcam cable.

D es cr i p t i o n

Sp aprn aerutmber

Fo rco m p u te rm o d e l se q u ip p e dwi t hani n fr are dwe b c am

9 19 57 9- 00 7

Fo rco m p u te rm o d e l se q u ip p e dwi t hast an d ardwe b cam

9 19 57 3- 00 9

Webcam and display cable for use only on models equipped with an infrared webcam and ultra high denition(UHD) panel

929454-001

Webcam and display cable for use only on models equipped with an standard webcam and ultra high 929453-001 denition(UHD) panel

Webcam and display cable for use only on models equipped with an infrared webcam and full high denition(FHD) panel

929452-001

Webcam and display cable for use only on models equipped with an standard webcam and full high denition(FHD) panel

929451-001

IMPORTANT: Make special note of each screw and screw lock size and location during removal and replacement Before removing the webcam, follow these steps: 1.

Shut down the computer.

2.

Disconnect all external devices connected to the co mputer.

3.

Disconnect the power from the co mputer by rst unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer.

4.

Remove the battery (see Battery on page 33), and then remove the following components: a.

Hinge covers (see Hinge covers on page 48).

b.

System support brackets (see System support brackets on page 49 ).

c.

Heat sink (see Heat sink on page 56).

d.

System board (seeSystem board on page 61).

e.

Display assembly (see Display assembly on page 65).

f.

Display bezel (see Display bezel on page 70).

Remove the webcam: 1.

74

Disconnect the webcam cable from the webcam board (1).

Chapter 6 Removal and replacement procedures for authorized service provider parts

2.

Remove the webcam board(2) from the display assembly. NOTE: Due to the adhesive located between the webcam board and the back cover, it may be necessary to move the webcam board from side to side to detach it.

Reverse this procedure to install the webcam.

Component re placement pr ocedures

75

Display panel NOTE:

The display panel spare part kit does not include the display cable or display panel brackets.

D es cr i p t i o n

Sp aprn aerutmber

15 . 6 i n , W L E D, FHD, U W VA , e DPd i sp lay pan e l fo r u se wi t h A M DR1 7M GPU

7 52 92 0- 01 9

15 . 6 i n , W L E D, FHD, U W VA , e DP+ NVSR d ispl ay p an e l fo r u se w it h N17 E GPU

9 23 00 6- 00 1

15 . 6 i n , W L E D, FHD, U W VA , E DP+ PSR d ispl ay p an e l fo r u se w it h N17 P GPU

9 30 61 9- 00 1

1 5 . 6 i n , W L E D , U H D , U W V A , e D P + N V S R d i sp l a y p a n e l f o r u se w i t h N 1 7 E G P U

9 20 04 1- 00 2

1 5 . 6 i n , W L E D , U H D , U W V A , E D P + P S R d i sp l a y p a n e l f o r u s e w i t h N 1 7 P G P U

9 29 11 5- 00 2

Display and webcam cable for use only on models equipped with an ultradenition high (UHD) panel and infrared webcam

929454-001

Display and webcam cable for use only on models equipped with an ultradenition high (UHD) panel and standard webcam

929453-001

Display and webcam cable for use only on models equipped with an fulldenition high (FHD) panel and infrared webcam

929452-001

Display and webcam cable for use only on models equipped with an fulldenition high (FHD) panel and standard webcam

929451-001

Di sp l apyan eblr ac kelte, f t

9 29 46 1- 00 1

Di sp l apyan eblr ac kerti,g h t

9 29 46 0- 00 1

IMPORTANT: Make special note of each screw and screw lock size and location during removal and replacement Before removing the display panel, follow these steps: 1.

Shut down the computer.

2.

Disconnect all external devices connected to the computer.

3.

Disconnect the power from the computer by rst unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer.

4.

Remove the battery (see Battery on page 33), and then remove the following components: a.

Hinge covers (see Hinge covers on page 48).

b.

System support brackets (see System support brackets on page 49 ).

c.

Heat sink (see Heat sink on page 56).

d.

System board (seeSystem board on page 61).

e.

Display assembly (see Display assembly on page 65).

f.

Display bezel (see Display bezel on page 70).

Remove the display panel: 1.

76

Remove the six Phillips PM1.9×3.5 screws (1) that secure the brackets to the display assembly.

Chapter 6 Removal and replacement procedures for authorized service provider parts

2.

Remove the brackets from the display assembly(2).

3.

Remove the four Phillips PM1.9×3.5 screws (1) that secure the display panel to the display assembly.

4.

Turn the display panel over face down (2). IMPORTANT: To avoid damaging the display panel or display panel cable, do not remove the display panel from the display assembly at this time.

5.

Remove the adhesive tape from the display panel connector (1).

Component re placement pr ocedures

77

6.

Disconnect the display panel cable from the display panel (2) that secure the brackets to the display assembly.

7.

Remove the display panel from the display panel assembly (3).

Reverse this procedure to install the display panel.

78

Chapter 6 Removal and replacement procedures for authorized service provider parts

Display cable and webcam cable NOTE:

The display cable and webcam cable are spared together in a kit.

D es cr i p t i o n

S p apra nerutmber

Display and webcam cable for use only on models equipped with an ultradenition high (UHD) panel and infrared webcam

929454-001

Display and webcam cable for use only on models equipped with an ultradenition high (UHD) panel and standard webcam

929453-001

Display and webcam cable for use only on models equipped with an fulldenition high (FHD) panel and infrared webcam

929452-001

Display and webcam cable for use only on models equipped with an fulldenition high (FHD) panel and standard webcam

929451-001

IMPORTANT: Make special note of each screw and screw lock size and location during removal and replacement Before removing the display cable and webcam cable, follow these steps: 1.

Shut down the computer.

2.

Disconnect all external devices connected to the computer.

3.

Disconnect the power from the computer by rst unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer.

4.

Remove the battery (seeBattery on page 33), and then remove the following components: a.

Hinge covers (see Hinge covers on page 48 ).

b.

System support brackets (seeSystem support bracketson page 49).

c.

Heat sink (see Heat sink on page 56).

d.

System board (seeSystem board on page 61).

e.

Display assembly (see Display assembly on page 65).

f.

Display bezel (see Display bezel on page 70).

g.

Display panel (see Display panel on page 76).

Remove the display cable and webcam cable: 1.

Release the webcam cable from the clips securing it to the back cover (1).

Component re placement pr ocedures

79

2.

Remove the cable from the back cover (2).

Reverse this procedure to install the display cable and webcam cable.

80

Chapter 6 Removal and replacement procedures for authorized service provider parts

WLAN antennas NOTE:

The WLAN antennas spare part k it includes the cable and antennas.

D es cr i p t i o n

S p apra nerutmber

W L AcNabalenadn t e n n as

9 2 94 41 -00 1

IMPORTANT: Make special note of each screw and screw lock size and location during removal and replacement Before removing the WLAN antennas, follow these steps: 1. Shut down the computer. 2.

Disconnect all external devices connected to the computer.

3.

Disconnect the power from the computer by rst unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer.

4.

Remove the battery (seeBattery on page 33), and then remove the following components: a.

Hinge covers (see Hinge covers on page 48 ).

b.

System support brackets (seeSystem support brackets on page 49).

c.

Heat sink (see Heat sink on page 56).

d.

System board (seeSystem board on page 61).

e.

Display assembly (see Display assembly on page 65).

f.

Display bezel (see Display bezelon page 70).

g.

Display panel (see Display panel on page 76).

Remove the WLAN antennas: 1.

Release the WLAN antenna cable fromthe clips securing it to th e back cover (1).

Component re placement pr ocedures

81

2.

Remove the WLAN antenna cable from the back cover (2).

Reverse this procedure to install the WLAN antennas.

82

Chapter 6 Removal and replacement procedures for authorized service provider parts

Back cover D es cr i p t i o n

S p apra nerutmber

B ac k c o v e r (f o r u s e o n l y o n c o m p u te r m o d e l s e q u i p p e d w i t h an i n f r ar e d w e b c am )

9 3 80 38 -00 1

B a c k c o v e r ( f o r u s e o n l y o n c o m p u t e r m o d e l s e q u i p p e d w i t h a st a n d a r d w e b c a m )

9 2 94 42 -00 1

IMPORTANT: Make special note of each screw and screw lock size and location during removal and replacement To remove the back cover, follow these steps: 1.

Shut down the computer.

2.

Disconnect all external devices connected to the computer.

3.

Disconnect the power from the computer by rst unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer.

4.

Remove the battery (seeBattery on page 33), and then remove the following components: a.

Hinge covers (see Hinge covers on page 48 ).

b.

System support brackets (seeSystem support brackets on page 49).

c.

Heat sink (see Heat sink on page 56).

d.

System board (seeSystem board on page 61).

e.

Display assembly (see Display assembly on page 65).

f.

Display bezel (see Display bezel on page 70).

g. h.

Webcam (see Webcam on page 74). Display panel (see Display panel on page 76).

i.

Display cable and webcam c able (see Display cable and webcam cable on page 79 ).

j.

WLAN antennas (see Display panel on page 76 ).

k.

Display hinges (see Display hinges on page 72 ).

Component re placement pr ocedures

83

7

Using Setup Utility (BIOS) Setup Utility, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Setup Utility (BIOS) includes settings for the types of devices installed, the startup sequence of the computer, and the amount of system and extended memory. NOTE: To start Setup Utility on convertible computers, your computer must be in notebook mode and you must use the keyboard attached to your notebook.

Starting Setup Utility (BIOS) CAUTION: Use extreme care when making changes in Setup Utility (BIOS). Errors can prevent the computer from operating properly. ▲

Turn on or restart the computer, quickly pressesc, and then press f10.

Updating Setup Utility (BIOS) Updated versions of Setup Utility (BIOS) may be available on the HP website. Most BIOS updates on the HP website are packaged in compressed les called SoftPaqs. Some download packages contain a le named Readme.txt, which contains information regarding installing and troubleshooting the le.

Determining the BIOS version To decide w hether you need to update Setup Utility (BIOS), rst determine the BIOS version on your computer. To reveal the BIOS version information (also known as ROM date and System BIOS), use one of these options. ●

HP Support Assistant 1.

Type support in the taskbar search box, and then select the HP Support Assistant app. – or – Click the question mark icon in the taskbar.

2. ●

Select My PC, and then select Specifcations.

Setup Utility (BIOS) 1.

Start Setup Utility (BIOS) (see Starting Setup Utility (BIOS) on page 84).

2.

Select Main, select System Information, and then make note of the B IOS version.

3.

Select Exit, select No, and then follow the on-screen instructions.

To check for later BIOS versions, seeDownloading a BIOS update on page 85 .

84

Chapter 7 Using Setup Utility (BIOS)

Downloading a BIOS update CAUTION: To reduce the risk of damage to the computer or an unsuccessful installation, download and install a BIOS update only when the computer is connected to reliable external power using the AC adapter. Do not download or install a BIOS update while the computer is running on battery power, docked in an optional docking device, or connected to an optional power source. During the download and installation, follow these instructions: ●

Do not disconnect power from the computer by unplugging the power cord from the AC outlet.



Do not shut down the computer or initiate Sleep.



Do not insert, remove, connect, or disconnect any device, cable, or cord.

NOTE: your computer is connected to a network, softwareIfupdates, especially system BIOS updates. consult the network administrator before installing any 1.

Type support in the taskbar search box, and then select the HP Support Assistant app. – or – Click the question mark icon in the taskbar.

2.

Click Updates, and then click Check for updates and messages.

3.

Follow the on-screen instructions.

4.

At the download area, follow these steps: a.

Identify the most recent BIOS update and compare it to the BIOS version currently installed on your computer. If the update is more recent than your BIOS version, make a note of the date, name, or other identier. You may need this information to locate the update later, after it has been downloaded to your hard drive.

b.

Follow the on-screen instructions to download your selection to the hard drive. Make a note of the path to the location on your hard drive where the BIOS update is downloaded. You will need to access this path when you are ready to install the update.

BIOS installation procedures vary. Follow any instructions that appear on the screen after the download is complete. If no instructions appear, follow these steps: 1.

Type file in the taskbar search box, and then select File Explorer.

2.

Click your hard drive designation. The hard drive designation is typic ally Local Disk (C:).

3.

Using the hard drive path you recorded earlier, open the folder that contains the update.

4.

Double-click the le that has an .exe extension (for example, flename.exe). The BIOS installation begins.

5.

Complete the installation by following the on-screen instructions.

NOTE: After a message on the screen reports a successful installation, you can delete the downloaded le from your hard drive.

Updating Setup Utility (BIOS)

85

8

Using HP PC Hardware Diagnostics (UEFI) HP PC Hardware Diagnostics is a Unied Extensible Firmware Interface (UEFI) that allows you to run diagnostic tests to determine whether the computer hardware is functioning properly. The tool runs outside the operating system so that it can isolate hardware failures from issues that are caused by the operating system or other software components. When HP PC Hardware Diagnostics (UEFI) detects a failure that requires hardware replacement, a 24-digit Failure ID code is generated. This ID code can then be provided to support to help determine how to correct the problem. NOTE: To start diagnostics on a convertible computer, your computer must be in notebook mode and you must use the keyboard attached. To start HP PC Hardware Diagnostics (UEFI), follow these steps: 1.

Turn on or restart the computer, and quickly pressesc.

2.

Press f2. The BIOS searches three places for the diagnostic tools, in the following order: a.

Connected USB drive NOTE: To download the HP PC Hardware Diagnostics (UEFI) tool to a USB drive, see Downloading HP PC Hardware Diagnostics (UEFI) to a USB device on page 87.

3.

b.

Hard drive

c.

BIOS

When the diagnostic tool opens, select the type of diagnostic test you want to run, and then follow the on-screen instructions.

NOTE:

86

If you need to stop a diagnostic test, press esc.

Chapter 8 Using HP PC Hardware Diagnostics (UEFI)

Downloading HP PC Hardware Diagnostics (UEFI) to a USB device NOTE: The HP PC Hardware Diagnostics (UEFI) download instructions are provided in English only, and you must use a Windows computer to download and create the HP UEFI support environment because only .exe les are ofered. There are two options to download HP PC Hardware Diagnostics to a USB device. Download the latest UEFI version 1.

Go to http://www.hp.com/go/techcenter/pcdiags. The HP PC Diagnostics home page is displayed.

2.

In the HP PC Hardware Diagnostics section, select the Download link, and then select Run.

Download any version of UEFI for a specifc product 1.

Go to http://www.hp.com/support.

2.

Select Get software and drivers.

3.

Enter the product name or number.

4.

Select your computer, and then select your operating system.

5.

In the Diagnostic section, follow the on-screen instructions to select and download the UEFI version you want.

Downloading HP P C Har dware Diagnostics (UEF I) to a US B device

87

9

Backing up, restoring, and recovering This chapter provides information about the following processes. The information in the chapter is standard procedure for most products. ●

Creating recovery media and backups



Restoring and recovering your system

For additional information, refer to the HP Support Assistant app. ▲

Type support in the taskbar search box, and then select the HP Support Assistant app.

‒ or – Select the question mark icon in the taskbar. IMPORTANT: If you will be performing recovery procedures on a tablet, the tablet battery must be at least 70% charged before you start the recovery process. IMPORTANT: For a tablet with a detachable keyboard, connect the tablet to the keyboard base before beginning any recovery process.

Creating recovery media and backups The following methods of creating recovery media and backups are available on select products only. Choose the available method according to your computer model. ●

Use HP Recovery Manager to create HP Recovery media after you successfully set up the computer. This step creates a backup of the HP Recovery partition on the computer. The backup can be used to reinstall the srcinal operating system in cases where the hard drive is corrupted or has been replaced. For information on creating recovery media, see Creating HP Recovery media (select products only) on page 88. For information on the recovery options that are available using the recovery media, see Using Windows tools on page 89.



Use Windows tools to create system restore points and create backups of personal information. For more information, see Recovering using HP Recovery Manager on page 90 . NOTE:



If storage is 32 GB or less, Microsoft System Restore is disabled by default.

On select products, use the HP Cloud Recovery Download Tool to create a bootable USB drive for your HP recovery media. Go to https://support.hp.com/us-en/document/c05115630?openCLC=true, select your country or region, and follow the on-screen instructions.

Creating HP Recovery media (select products only) If possible, check for the presence of the Recovery partition and the Windows partition. Right-click the Start menu, select File Explorer, and then select This PC. ●

88

If your computer does not list the Windows partition and the Recovery partition, you can obtain recovery media for your system from support. You can nd contact information on the HP website. Go to http://www.hp.com/support, select your country or region, and follow the on-screen instructions.

Chapter 9 Backing up, restoring, and recovering

You can use Windows tools to create system restore points and create backups of personal information, see Using Windows tools on page 89. ●

If your computer does list the Recovery partition and the Windows partition, you can use HP Recovery Manager to create recovery media after you successfully set up the computer. HP Recovery media can be used to perform system recovery if the hard drive becomes corrupted. System recovery reinstalls the srcinal operating system and software programs that were i nstalled at the factory and then congures the settings for the programs. HP Recovery media can also be used to customize the system or restore the factory image if you replace the hard drive. –







Only one set of recovery media can be created. Handle these recovery tools carefully, and keep them in a safe place. HP Recovery Manager examines the computer and determines the required storage capacity for the media that will be required. To create recovery discs, your computer must have an optical drive with DVD writer capability, and you must use only high-quality blank DVD-R, DVD+R, DVD-R DL, or DVD+R DL discs. Do not use rewritable discs such as CD±RW, DVD±RW, double-layer DVD±RW, or BD -RE (rewritable Blu-ray) discs; they are not compatible with HP Recove ry Manager software. Or, instead, you can use a highquality blank USB ash drive. If your computer does not include an integrated optical drive with DVD writer capability, but you would like to create DVD recovery media, you can use an external optical drive (purchased separately) to create recovery discs. If you use an external optical drive, it must be connected directly to a USB port on the computer; the drive cannot be connected to a USB port on an external device, such as a USB hub. If you cannot create DVD media yourself, you can obtain recovery discs for your computer from HP. You cannd contact information on the HP website. Go to http://www.hp.com/support, select your country or region, and follow the on-screen instructions.



Be sure that the computer is connected to AC power before you begin creating the recovery media.



The creation process can take an hour or more. Do not interrupt the creation process.



If necessary, you can exit the program before you have nished creating all of the recovery DVDs. HP Recovery Manager will nish burning the current DVD. The next time you start HP Recovery Manager, you will be prompted to continue.

To create HP Recovery media: IMPORTANT: For a tablet with a detachable keyboard, connect the tablet to the keyboard base before beginning these steps. 1.

Type recovery in the taskbar search box, and then select HP Recovery Manager.

2.

Select Create recovery media, and then follow the on-screen instructions.

If you ever need to recover the system, seeRecovering using HP Recovery Manager on page 90 .

Using Windows tools You can create recovery media, system restore points, and backups of personal information using Windows tools. NOTE:

If storage is 32 GB or less, Microsoft System Restore is disabled by default.

For more information and steps, see the Get help app. ▲

Select the Start button, and then select the Get Help app.

Using Windows tools

89

NOTE:

You must be connected to the Internet to access the Get help app.

Restore and recovery There are several options for recovering your system. Choose the method that best matches your situation and level of expertise: IMPORTANT: Not all methods are available on all products. ●

Windows ofers several options for restoring from backup, refreshing the computer, and resetting the computer to its srcinal state. For more information see the Get help app. ▲

Select the Start button, and then select theGet Help app.

NOTE: ●

If you need to correct a problem with a preinstalled application or driver, use the Reinstall drivers and/or applications option (select products only) of HP Recovery Manager to reinstall the individual application or driver. ▲







You must be connected to the Internet to access the Get help app.

Type recovery in the taskbar search box, select HP Recovery Manager, select Reinstall drivers and/or applications, and then follow the on-screen instructions.

If you want to recover the Windows partition to srcinal factory content, you can choose t he System Recovery option from the HP Recovery partition (select products only) or use the HP Recovery media. For more information, see Recovering using HP Recovery Manager on page 90 . If you have not already created recovery media, see Creating HP Recovery media (select products only) on page 88. On select products, if you want to recover the computer's srcinal factory partition and content, or if you have replaced the hard drive, you c an use the Factory Reset option of HP Recovery media. For more information, see Recovering using HP Recovery Manager on page 90 . On select products, if you want to remove the Recovery partition to reclaim hard drive space, HP Recovery Manager ofers the Remove Recovery Partition option. For more information, see Removing the HP Recovery partition (select products only) on page 92.

Recovering using HP Recovery Manager HP Recovery Manager software allows you to recover the computer to its srcinal factory state by using the HP Recovery media that you either created or that you obtained from HP, or by using the HP Recovery partition (select products only). If you have not already created recovery media, see Creating HP Recovery media (select products only) on page 88.

What you need to know before you get started ●

HP Recovery Manager recovers only software that was installed at the factory. For software not provided with this computer, you must either download the software from the manufacturer's website or reinstall the software from the media provided by the manufacturer. IMPORTANT: Recovery through HP Recovery Manager should be used as a nal attempt to correct computer issues.



90

HP Recovery media must be used if the computer hard drive fails. If you have not already created recovery media, see Creating HP Recovery media (select products only) on page 88.

Chapter 9 Backing up, restoring, and recovering





To use the Factory Reset option (select products only), you must use HP Recovery media. If you have not already created recovery media, see Creating HP Recovery media (select products only) on page 88. If your computer does not allow the creation of HP Recovery media or if the HP Recovery media does not work, you can obtain recovery media for your system from support. You can nd contact information from the HP website. Go to http://www.hp.com/support, select your country or region, and follow the on-screen instructions.

IMPORTANT: HP Recovery Manager does not automatically provide backups of your personal data. B efore beginning recovery, back up any personal data you want to retain. Using HP Recovery media, you can choose from one of the following recovery options: NOTE: ●



Only the options available for your computer display when you start the recovery process.

System Recovery—Reinstalls the srcinal operating system, and then congures the settings for the programs that were installed at the factory. Factory Reset—Restores the computer to its srcinal factory state by deleting all information from the hard drive and re-creating the partitions. Then it reinstalls the operating system and the software that was installed at the factory.

The HP Recovery partition (select products only) allows System Recovery only.

Using the HP Recovery partition (select products only) The HP Recovery partition allows you to perform a system recovery without the need for recovery discs or a recovery USB ash drive. This type of recovery can be used only if the hard drive is still working. To start HP Recovery Manager from the HP Recovery partition: IMPORTANT: For a tablet with a detachable keyboard, connect the tablet to the keyboard base before beginning these steps (select products only). 1.

Type recovery in the taskbar search box, select HP Recovery Manager, and then select Windows Recovery Environment.

‒ or – For computers or tablets with keyboards attached, press f11 while the computer boots, or press and hold f11 as you press the power button. For tablets without keyboards: ●

Turn on or restart the tablet, and then quickly hold down the volume up button; then select f11.

‒ or – ●

Turn on or restart the tablet, and then quickly hold down the volume down button; then select f11.

2.

Select Troubleshoot from the boot options menu.

3.

Select Recovery Manager, and then follow the on-screen instructions.

Using HP Recovery media to recover You can use HP Recovery media to recover the srcinal system. This method can be used if your system does not have an HP Recovery partition or i f the hard drive is not working properly.

Restore a nd recovery

91

1.

If possible, back up all personal les.

2.

Insert the HP Recovery media, and then restart the computer. NOTE: If the computer does not automatically restart in HP Recovery Manager, change the computer boot order. SeeChanging the computer boot order on page 92 .

3.

Follow the on-screen instructions.

Changing the computer boot order If your computer does not restart in HP Recovery Manager, you can change the computer boot order, which is the order of devices listed in BIOS where the computer looks for startup information. You can change the selection to an optical drive or a USB ash drive. To change the boot order: IMPORTANT: For a tablet with a detachable keyboard, connect the tablet to the keyboard base before beginning these steps. 1.

Insert the HP Recovery media.

2.

Access the systemStartup menu. For computers or tablets with keyboards attached: ▲

Turn on or restart the computer or tablet, quickly pressesc, and then press f9 for boot options.

For tablets without keyboards: ▲

Turn on or restart the tablet, and then quickly hold down the volume up button; then select f9.

‒ or – Turn on or restart the tablet, and then quickly hold down the volume down button; then select f9. 3.

Select the optical drive or USB ash drive from which you want to boot.

4.

Follow the on-screen instructions.

Removing the HP Recovery partition (select products only) HP Recovery Manager software allows you to remove the HP Recovery partition to free up hard drive space. IMPORTANT: After you remove the HP Recovery partition, you will not be able to perform System Recovery or create HP Recovery media from the HP Recovery partition. So before you remove the Recovery partition, create HP Recovery media; see Creating HP Recovery media (select products only) on page 88. NOTE:

The Remove Recovery Partition option is only available on products that support this function.

Follow these steps to remove the HP Recovery partition:

92

1.

Type recovery in the taskbar search box, and then select HP Recovery Manager.

2.

Select Remove Recovery Partition, and then follow the on-screen instructions.

Chapter 9 Backing up, restoring, and recovering

10 Specifcations Computer specifcations et r i c

U. S .

M

Dimensions Width

38.85 cm

15.6 in

Depth

27.55 cm

10.8 in

Height (front to back)

2.48 cm

.98 in

W ei g h t

2k.g5 7

5.66 lb

Input power Op e r at i n gv olt agean dcu r r e n t

1 9. [email protected] . 70A–15 0W 19.5 V dc @ 10.3 A – 200 W

Temperature Operating Nonoperating

5°C to 35°C 20°C to 60°C

41°F to 95°F

‑4°F to 140°F

Relative humidity(noncondensing) Op e r at i n g

19 0t0 % o%

No n o p e r at i n g

5t9% o5 %

Maximum altitude(unpressurized) Operating

15 m to 3,048 m

‑50 ft to 10,000 ft

Nonoperating

15 m to 12,192 m

‑50 ft to 40,000 ft

NOTE: Applicable product safety standards specify thermal limits for plastic surfaces. The device operates well within this range of temperatures.

Computer specications

93

39.6 cm (15.6-in) display specifcations etr i c

U. S.

M

Dimensions Height

20.77 cm

8.175 in

Width

37.78 cm

14.875 in

Diagonal

39.62 cm

15.6 in

Number of colors

Up to 16.8 million

Contrast ratio

500:1 (typical)

Brightness

200 nits

Pixel resolution P i tc h

0 . 25 2m 0x.m 2 52 m m

Fo r m a t

1 36 6× 76 8

Conguration

RGB vertical stripe

Backlight

LED

Character display

80 × 25

Total power consumption

2.0 W

Viewing angle

±65° horizontal, ±50° vertical (typical)

Hard drive specifcations 2T Bh y br i d

1T B

Dimensions He i g h t Wi dt h We i g h t

m7 m. 0

m9 m. 5

mm 70

mm 70

m a1 gx07

m a1 gx02

Interface type

SATA

SATA

Transfer rate

3 00M B /se c

3 00M B /se c

Security

ATAse c u r i t y

ATAse c u r i t y

Seek times(typical read, including setting) Si ntgrlaec k

94

m 1 .s5

m 1 .s1

A ve r a g e

1m2s. 0

1m2s. 0

M ax i m u m

2m2s. 0

2m1s. 0

Logical blocks

9 76 , 7 52 , 24 0

Disk rotational speed

5 40 0r p m

O p e ra t i n g t e m p e r at u r e

0 °C to 6 0°C

Chapter 1 0 Specications

1 , 4 65 , 14 9, 1 68 5 40 0r p m

(0°F to 140°F)

0°C to 60°C(0°F to 140°F)

2TBh ybr i d

1TB

*Size refers to hard drive storage capacity. Actual accessible capacity is less. Actualspecications drive may difer slightly. NOTE: Certain restrictions and exclusions apply. Contact support for details.

Hard drive specications

95

11 Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 V ac, or from 220 to 240 V ac. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased. Power cord sets for use in other countries or regions must meet the requirements of the country and region where the computer is used.

Requirements for all countries The following requirements are applicable to all countries and regions: ●







96

The length of the power cord set must be at least 1.0 m (3.3 ft) and no more than 2.0 m (6.5 ft). All power cord sets must be approved by an acceptable accredited agency responsible for evaluation in the country or region where the power cord set will be used. The power cord sets must have a minimum current capacity of 10 A and a nominal voltage rating of 125 or 250 V ac, as required by the power system of each country or region. The appliance coupler must meet the mechanical conguration of an EN 60 320/IEC 320 Standard Sheet C13 connector for mating with the appliance inlet on the back of the computer.

Chapter 11 Power cord set requirements

Requirements for specifc countries and regions C o u n t r y / r eg i o n

A ccr edi tedagency

A p p l i cab l en otenu mber

A rge n ti n a

IR AM

1

Au st r a li a

SA A

1

Au st r i a

OV E

1

B e lgi u m

CE BE C

1

B r az i l

A BN T

1

C an a d a

CSA

2

C h i le

IM Q

1

De n m ar k

DE M KO

1

F i n l an d

FIM KO

1

F r a n ce

UT E

1

G e r m an y

VDE

1

In di a

I SI

1

Isr a e l

SI I

1

I t al y

IM Q

1

J a p an

J IS

TNheet h e r lan d s N Zeeawlan d

1

NE M KO

1

CCC

SaAurd ab i ia

4

SA SO

Si n g ap o r e

7

PSB

SoAuftrhic a SK oourteha

1

SA NZ

No r w ay T hP e e op le 'Rs e pu b l iocCfh i n a

3

K EM A

1

SA B S

1

KTL

Sw e d e n

5 SE M KO

1

S w i t ze r l a n d

SE V

1

Taiwan

B SM I

6

T h ai l an d

T I SI

1

TU h en i tK ed in gd o m TUhneiS tet adte s

A STA UL

1 2

1.

The exiblecord must be Type HO5VV-F, 3-conductor, 0.75 mm² conductor size. Power cord ttings set (appliance coupler and wall plug) must bear the certicationmark of the agency responsible for evaluation in the country or region where it will be used.

2.

The exiblecord must be Type SVT/SJT or equivalent, No. 18 AWG, 3-conductor. The wall plug must be a two-pole grounding type with a NEMA 5-15P (15 A, 125 V ac) or NEMA 6-15P (15 A, 250 Vconguration. ac) CSA or C-UL mark. ULle number must be on each element.

Requirements for specic co untries a nd r egions

97

C o u n t r y / r e gi o n

98

A ccr edi tedagen cy

A pp l i cab l en oten u mber

3.

The appliance coupler, exiblecord, and wall plug must bear a “T” mark and registration number in accordance with the Japanese Dentori Law. Theexiblecord must be Type VCTF, 3-conductor, 0.75 mm² or 1.25 mm² conductor size. The wall plug must be a two-pole grounding type with a Japanese Industrial Standard C8303 (7 A, 125conguration. V ac)

4.

The exiblecord must be Type RVV, 3-conductor, 0.75 mm² conductor size. Power cord set (appliance coupler and wall ttings plug) must bear the CCC certicationmark.

5.

The exiblecord must be Type H05VV-F 3-conductor, 0.75 mm² conductor size. KTL logo and individual approval number must be on each element. Corset approval number and logo must be printedag on label. a

6.

The exiblecord must be Type HVCTF 3-conductor, 1.25 mm² conductor size. Power cord ttings set (appliance coupler, cable, and wall plug) must bear the BSMI certicationmark.

7.

For 127 V ac, theexiblecord must be Type SVT or SJT 3-conductor, 18 AWG, with plug NEMA 5-15P (15 A, 125 V ac), with UL and exiblecord must be Type H05VV-F 3-conductor, 0.75 mm² or 1.00 mm2 conductor size, CSA or C-UL marks. For 240 V ac, the with plug BS 1363/A with BSI or ASTA marks.

Chapter 11 Power cord set requirements

12 Recycling When a non-rechargeable or rechargeable battery has reached the end of its useful life, do not dispose of the battery in general household waste. Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP srcinal print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP Web site at http://www.hp.com/recycle.

99

Index A AC adapter spare part number 25 AC adapter and battery light, identifying 4 action keys

components bottom 15 display 9 left side 6 right side 4 computer m ajor components

identifying 13 using 14 airplane mode key 13 audio, p roduct d escription 2 audio-in ( microphone) jack 7, 8 audio-out (headphone)/audio-in (microphone) jack, identifying 6, 8

computer specications connector, power 5, 8

B Back cover removal 83 spare part numbers 83 backups 88 Battery spare p art n umber 2 2 battery removal 33 spare part number 33 Bezel spare part number 23 BIOS determining v ersion 84 downloading an update 85 starting the Setup Utility 84 updating 84 boot order changing 92 Bottom cover spare part number 22 buttons left TouchPad 10 optical drive eject 4 power 12 right TouchPad

10

C camera light, identifying 9 caps lock light, identif ying 11

100 Index

16

93

fn key, identifying

D display specications 94 Display assembly removal 65 display assembly subcomponents 23 Display bezel removal 70 spare part numbers 70 Display bracket spare p art n umber 2 3 Display cable and webcam cable removal 79 spare part numbers 79 Display enclosure spare part number 24 Display hinges removal 72 spare part number 24 spare part numbers 72 Display panel removal 76 spare part number 23 spare part numbers 76 display panel product description 1 Display panel cable spare part number 24 drive light 4 E END key 13 esc key, identifying 13 Ethernet, product description

F Fan spare part number 21 Fans removal 52 spare part numbers 52 13

G graphics, pro duct de scription

H Hard drive removal 35 spare part number 21 spare part numbers 35 hard drive product de scription 1 specications 94 HDMI port identifying 6, 7 HDMI to VGA adapter spare part numbers 25 Heat sink removal 56 spare part numbers 56 Heatsink spare part number 21 Hinge covers removal 48 spare part number 21 spare part numbers 48 HP PC Hardware Diagnostics (UEFI) using 86 HP Recovery Manager correcting b oot problems 92 starting 91 HP Recovery media creating 88 recovery 91 HP Recovery partition recovery 91 removing 92

2

1

I infrared camera identifying 9 infrared camera light, identifying 9 insert key 13 internal microphones, identifying 9 J jacks audio-in (microphone) 7, 8 audio-out (headphone)/audio-in (microphone) 6, 8 network 6, 7 RJ-45 ( network) 6, 7 K keyboard product description Keyboard/top cover removal 67 spare part numbers keys action 13 airplane m ode 13 END key 13 esc 13 fn 13 insert key 13

memory card, identify ing 4, 7, 8 Memory module spare part numbers 21 memory module product d escription 1 removal 38 spare part number 38 microphone product d escription 2 Mini DisplayPort identifying 6, 7 minimized image recovery 91 minimized image, creating 90 model name 1 mute light, identifying 11 N network jack, identifying

2

6, 7

O OMEN key 13 operating system, product description 3 optical drive product d escription 2 optical drive eject button, identifying 4 optical drive, identifying 4

18, 67

OMEN key 13 PRT SC 13 Windows 13

original system recovery

90

M

P Plastics kit spare part numbers 25 pointing device, product description 2 ports HDMI 6, 7 Mini DisplayPort 6, 7 product d escription 2 USB 3 .x S uperSpeed 4 USB 3.x SuperSpeed port with HP Sleep and Charge 6, 8 USB Type-C power connector and Thunderbolt port with HP Sleep and Charge 8

Memory card reader board removal 44 spare part number 19 spare part numbers 44 memory card reader, identifying 7, 8

USB Type-C with HP Sleep and Charge 6 Power button board removal 59 spare part number 19 spare part numbers 59

L labels serial n umber 15 lights AC adapter and battery l ight 4 caps lock 11 drive 4 mute 11 power 11 RJ-45 (network) status 6, 7 TouchPad 11

4,

power button, identifying 12 Power connector cable removal 51 spare part numbers 51 power con nector, ide ntifying 5, 8 power cord requirements for all countries 96 requirements forspecic countries and regions 97 set requirements 96 power lights, identify ing 11 power requirements, product description 2 processor product description 1 product description audio 2 display panel 1 Ethernet 2 external media cards 2 graphics 1 hard drive 1 keyboard 2 memory module 1 microphone 2 operating s ystem 3 optical drive 2 pointing device 2 ports 2 power requirements 2 processors 1 product n ame 1 security 3 serviceability 3 video 2 wireless 2 product n ame 1 product name and number, computer 15 PRT SC key 13 R recover options 90 recovery discs 89, 91 HP Recovery Manager media 91 starting 91

90

Index 101

supported d iscs 89 system 90 USB ash d rive 91 using HP Recovery media 89 recovery media creating 88 creating using HP Recovery Manager 89 recovery partition removing 92 regulatory information 15 removal/replacement procedures 32, 39 RJ-45 (network) jack, identifying 6, 7 RJ-45 (network) status lights, identifying 6, 7 Rubber kit spare part numbers 26 S Screw kit spare part numbers 26 security cable slot, identifying 6,7 security, pro duct de scription 3 serial number 15 serial number, computer 15 serviceability, product description 3 slots memory card reader 4, 7, 8 security cable 6, 7 Solid state drive removal 37 spare part numbers 21, 37 Speakers removal 42 spare part number 19 spare part numbers 42 speakers identifying 15 special keys using 13 specications computer 93 display 94 hard drive 94 supported discs, recovery 89 System board removal 61

102 Index

spare part number 20 spare part numbers 61 system information locating 15 system r ecovery 90 system restore point creating 89 system restore point, creating 88 System support brackets removal 49 spare part numbers 2 1, 49 T Thunderbolt port with HP Sleep and Charge identifying US B Type-C 8 TouchPad buttons 10 removal 46 spare part numbers 46 Touchpad spare part numbers 19 TouchPad l ight 11 TouchPad zone, identifying 10 U USB 3.x SuperSpeed port with HP Sleep and C harge, id entifying 6, 8 USB 3.x SuperSpeed port, identifying 4 USB board removal 54 spare part number 19 spare part numbers 54 USB dongle spare part numbers 25, 26 USB Type-C port with HP Sleep and Charge, identifying 6 USB Type-C power connector and Thunderbolt port with HP Sleep and Charge, identifying 8 V vents, identifying 15 video, product description W warranty p eriod 15 Webcam removal 74

2

spare part number 23 spare part numbers 74 Windows system restore point 88, 89 Windows key, identifying 13 Windows tools using 89 wireless, product description 2 WLAN antenna spare part number 24 WLAN antennas removal 81 spare part numbers 8 1 WLAN antennas, identifying 9 WLAN module removal 40 spare part number 21 spare part numbers 40

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