Case information Case ID: 4646898313 Case title: mouse not working//CSRA//ONSITE//MOUSE// Support account reference: Product serial number: SGH136T4B2 Product number: LP360PA Submitted: 12/8/2013 4:02:37 PM Last updated: 12/9/2013 11:50:32 PM Source: Web Case status: Completed Case details & history Service & parts Contact & equipment location Information Contact Equipment location First name: jitendra Company name: MAZAGONDOCK LTD Last name: kawate Address line 1: Sbdesign 3RD FLOOR Phone number: 23763038 x3038 Address line 2: WEST BLOCK Sbdesign 3 Floor, Dockyard Road MS: Sbdesign 3 - Floor, Dockyard Road Email address:
[email protected] City/Town: mumbai State/Province: MH Zip/Postal code: 400010 Country/Region: India Case details Operating system/version: XP 64 BIT Product: HP Z600 Workstation Problem description: MOUSE NOT WORKING Troubleshooting steps taken: 1)RECONNECTED MOUSE
Case history *** PHONE LOG December 09,2013 04:02:37 [December 09,2013 09:32:37 IST-5:30 IN] wes_mcm Action Type: Incoming call MOUSE NOT WORKING MOUSE P/N 265980-011 SPARES P/N 537749-007 CT: FATSKOMDR1CM3D Equipment Address: JITENDRA KAWATE,9773770960,MAZAGONDOCK LTD,Sbdesign 3RD FLOOR ,WEST BLOCK Sbdesign 3 - Floor, Dockyard Road,MS: Sbdesign 3 - Floor, Dockyard R oad,mumbai,maharashtra,400010,INDIA Product Number: LP360PA, Serial Number: sgh136t4b2 Problem Description: MOUSE NOT WORKING MOUSE P/N 265980-011 SPARES P/N 537749-007 CT: FATSKOMDR1CM3D Trouble Shooting: 1)RECONNECTED MOUSE 2)REINSTALLED MOUSE DRIVER 3) CONNECTED OTHER PC MOUSE NOT WORKING 4 OTHER WORKING THIS PC OS Revision: XP 64 BIT Product Version: SAR: Primary Alternate Phone Number: 9773770960
*** NOTES December 09,2013 04:02:38 [December 09,2013 09:32:38 IST-5:30 IN] wes_ mcm Action Type: DEFAULT
Source: HPSC,HW-SCM User: jitendrakawate Response Type: electronic System Type: Desktops & Workstations Problem Area: Personal Workstations BusinessContext: Model: OS Revision: XP 64 BIT Pri First Name: jitendra Pri Last Name: kawate Pri_Phone: 23763038 Pri_E-mail:
[email protected] Entitlement ID: sgh136t4b2,SN Product Description: Personal Workstations SAR: Nick Name: SCM PIN Code: MV: False Contract Level: WA
*** NOTES December 09,2013 04:02:38 [December 09,2013 09:32:38 IST-5:30 IN] wes_ mcm Action Type: WESInternal RBIR Record ID:248680 *** NOTES December 09,2013 04:02:38 [December 09,2013 09:32:38 IST-5:30 IN] wes_ mcm Action Type: WESInternal Truncated language to 4 characters.Truncated contact_mailstop to 30 characters. [20203]Partner is not configured for the given Contract ID / Contract Type RECOM MENDED ACTION Please check the given Contract ID / Contract Type
*** NOTES 12/9/2013 (M/D/Y) 10:02 AM IST-5:30 IN [UTC +5:30] WES_SWF Action Type : Snic
*** NOTES 12/9/2013 (M/D/Y) 10:41 AM IST-5:30 IN [UTC +5:30] MARTIN_MATHEW Actio n Type: Default
*** NOTES 12/9/2013 (M/D/Y) 10:41 AM IST-5:30 IN [UTC +5:30] MARTIN_MATHEW Actio n Type: Default
*** NOTES 12/9/2013 (M/D/Y) 10:42 AM IST-5:30 IN [UTC +5:30] MARTIN_MATHEW Actio n Type: Default
CT Number Commodity Mfg Date (Week of) If 1 Year Warranty If 3 Year Warranty If 4 Year Warranty If 5 Year Warranty FATSKOMDR1CM3D Input Device 15-Aug-11 OUT IN IN IN CASE 4646898313 - STATUS CHANGE 12/9/2013 (M/D/Y) 10:42 AM IST-5:30 IN [UTC +5:3 0] MARTIN_MATHEW SUBCASE 4646898313-461 CREATED 12/9/2013 (M/D/Y) 10:43 AM IST-5:30 IN [UTC +5:30 ] MARTIN_MATHEW ******************SACHIN ****rahul****durga
*** CASE CLOSE December 10,2013 11:50:32 [December 10,2013 17:20:32 IST-5:30 IN] wes_csn mouse replaced cust site unit tested wroking fine. Subcases 4646898313-461
