Hotel+Master+Critical+Path

FC.1

34869177.xls

Risks and Issues Key Issues to be Managed Immediately Items Issue HOES long lead items to be ordered [F&B]

Oriental Hospitality Consultants - OrientalHospitality.com

Action PC/PK/SS

By PK

Date Sep wk 2

Main & Beach kitchen to be designed and priced

SS/AK meet Wed pm

SS/AK

8th Sep

Patesserie to be designed and priced

SS/AK meet Wed pm

SS/AK

8th Sep

Maning Guide/ recruitment schedule

K.Theera/ Nigel to lead

TP/NT

10th Sep

Saving to server

Immediate

ALL

Immediate

Exec Sous

word of mouth - all team at least one phone call

ALL

Exec Housekeeper

word of mouth - all team at least one phone call

ALL

Key Risks to be Managed Items Risk Some dept heads unlikely to be board for mass recruitment Chief Steward Restuarant Manager Room Service Manager Spa Manager Chief Engineer

Mitigating Strategy

By

word of mouth word of mouth word of mouth

ALL ALL ALL

word of mouth Word of mouth. Khun Treepop, Chairman of HEA

ALL

Date

Training venue to be found

shortlist options to follow up

TP/NT

Sep wk 4

Training accomodation to be found

follows training venue location

TP/NT

Sep wk 4

Opening date needs to be finalized

Meeting Tues 7th Sept pm

AK/KK/NT/AS

10th Sep

Computer system and PABX to be finalized

Pending refs checks Carmen [FC]; quotations

PC/AK

10th Sep

Staff Accomodation in Khao Lak finalized

Arrange meeting 15-17th Sept [TP/NT]

TP/NT

Sep wk 3

All FOH Furniture to be finalized

AK follow up

AK

Sep wk 2

Ability to take bookings from Sept 15th

Meet / finalize 6-10th Sep

Pre opening uniforms -order

Follow up + T shirts

PC/AS/BB/KK PK

Sep 14th Sep 10th

FC.1

34869177.xls

Project Critical Path Items

Description Programme - Set opening date - BOH Handover

Month

Completed

Comment

August Time 4 Wk

1 Wk.

September

AK/KK

x

Furniture and Accessories - Finalize rooms furniture - Finalize rest of resort furniture - Finalize accessories large art - Finalize accessories small

September September September September

AK

x

Ironmongery - Locks/ keys operations policy

September

Signage - Confirm all signage requirements

September

IT Systems - Confirm systems/ companies - Location planning

September

Uniforms Design - Confirm design [mock ups back] - Preopening uniforms

September September

Licences - BOH rebsubmission - Beach rebsubmission - Hotel operating licence - Liquor licence

September September September September

Entrance Road - Assistance from public authority

September Time Frame 2 Wk. 3 Wk.

x x

x

x

AK

x

x x

x x

4 Wk

1 Wk.

October Time Frame 2 Wk. 3 Wk.

4 Wk

1 Wk.

November Time Frame 2 Wk. 3 Wk.

4 Wk

1 Wk.

December Time Frame 2 Wk. 3 Wk.

4 Wk

34869177.xls

Finance Critical Path Items

Description Organization and Recruitment - Agree F&A dept manpower guide, budget and recruitment date - Agree recruitment plan - Mass Recruitment - Establish job descriptions and policy Training -Agree training requirement for other depts -Prepare training for mass training -Mass training starts '-Accounting Systems Test and Staff Training Accounts Documentation - Purchase Requisition - Purchase Order - Stock card - Folio Invoice - Receipt - Captain Order - Telephone Bill - Receiving - Petty Cash - Laundry Bill - Mini Bar Bill - Long Bill (F/B Outlet) - Miscellaneous - Inter Transfer Form - Other

Month

Completed

September September September September

Comment

August Time 4 Wk

1 Wk. x

4 Wk

1 Wk.

x

x

November Time Frame 2 Wk. 3 Wk.

4 Wk

1 Wk.

x

x

December Time Frame 2 Wk. 3 Wk.

4 Wk

x x x

September

x x

HOES and Purchasing - Review HOES budget allocation - Prepare delivery schedule - Agree HOES long lead items -Negotiate final tenders for long lead items - Set up control procedures for HOES purchasing -Monitior HOES and PO Expenses - Negotiate final tenders for all HOES purchases

September September September September September Ongoing September

x

Store and Inventory Control - Establish inventory control system - Set up inventory/asset register for mock up room items - Set up asset register and coding of assets procedure - Set up temporary store in 29/91 and procedure - Set up store in Khao Lak and procedure

September September September September

x

Outsourcing, Franchising, Leasing -Review and agree plan for outsourcing/ franchising -Negotiate lease for shop rental and commission -Negotiate outsourcing for laundry

October Time Frame 2 Wk. 3 Wk.

x x

September September October

November September August November September September

1 Wk.

x

x x

Standard Operating Policies and Procedures - Establish F&A SOP Manual - Establish payroll policy and control - Establish banks accounts for staff in Phuket - Establish banks accounts for staff in Khao Lak - Credit card and bookings policy [Website launch 15.9] - Approve cancellation policy proposed by S&M [website launch 15.9] - Establish travel agents commission policy - Establish foreign currency exchnage rate policy - Establish rebate policy and procedures - Establish accounting and credit policies/ ageing analysis - Establish income audit procedures - Establish cheque signing procedures - Establish procedures for CAPEX expense - Establish accounting and credit policies/ terms of credit - Payroll Systems - Purchasing /Receiving System Control -Storage - Petty Cash System Control - Account Payable System Control - Cashiering and Point of Sale Systems - Establish Chart Of Account (Account Code) - Designing Financial Report and Procedures/ Timelines Balance Sheet Profit & Loss [by 5th of each month] Manager's/ Owners Report [Daily & Monthly]

4 Wk

x

September September September September September September September September September September September September September September September

Computer Systems -Decide computer systems for all depts -Reference check Carmen system

September Time Frame 2 Wk. 3 Wk.

x x x x x x x x x x x x x

x x

x

x x x

x

x x

x

x

x

x

x

x x x

x x

x

x

x

x

x

x

x

completed x x

September September

x x

September September September September September September September September

x x x x x

x x

September

x

x

x

x

x

34869177.xls Items

Description

Month

Completed

Comment

Time 4 Wk

1 Wk.

Time Frame 2 Wk. 3 Wk.

4 Wk

1 Wk.

Time Frame 2 Wk. 3 Wk.

4 Wk

1 Wk.

Time Frame 2 Wk. 3 Wk.

4 Wk

1 Wk.

Time Frame 2 Wk. 3 Wk.

4 Wk

-Negotiate outsourcing for SCUBA -Negotiate outsourcing for transporation/ airport transfer -Negotiate outsourcing for Pest control -Feasibility leasing Photocopier -Check need for outsourcing for Cleaning/ Stewarding Utilities Contracts -Electricity -Water [trucks] -Telephone Insurance -Propose insurances required -Property all risk -Third party liability [guest] Licences and Permits -Determine and apply for necessary licences and permits -Hotel operating licence

December

x

Cash Flow Forecast - Monthly - determine forecasting lead indicators

Revise Taxation System - VAT - hotel tax Khaolak - spa tax - review benefits to move WRCL HO to Khao Lak - plan for corporate income tax efficiency

October

Budget Plan For Dec 2004 and 2005 -Review and list questions -Agree manning guide power and budget per dept -Agree Staff Benefits & Other Related Payroll Expenses -Agree room rates and pricing -F&B revenue - Draft P/L by Dept -F&B -Rooms [incl. complimentary] -Spa -Sports and recreation -Engineering -S&M -Finance -Admin -HR -Training -Laundry -Telephone -Business Dept -Shop -Rental and Other Income -Working Capital Requirements -FFE Reserve -Depreciation and Amortization -Draft Budget Completed for first review by WRCL -Final budget for approval by WRCL Pre-opening Expense Plan -Manning guide budget -HR and training budget -Office expenses -S&M expenses

October August September September September September

Asset Register List - Set up asset register and coding of assets procedure - Calculate depreciation post opening

November

Risk Management Planing -Contingency Plan e.g. SARS, terrorist action

x

x x x x x

September September September September September September September September September September September September September September September October October October October November September September September September September

x x x x x x x x x x x x x x x x x x x x x x x x x x

x

x

x Post Opening

34869177.xls

Purchasing Critical Path Items

Description

Month

Completed

Comment

August Time 4 Wk

1 Wk.

September Time Frame 2 Wk. 3 Wk.

4 Wk

1 Wk.

October Time Frame 2 Wk. 3 Wk.

4 Wk

1 Wk.

x x

x x

November Time Frame 2 Wk. 3 Wk.

4 Wk

1 Wk.

x x

x x

December Time Frame 2 Wk. 3 Wk.

4 Wk

HOES

Obtain HEOS list by department with AK/KK Heads of Dept Identify delivery date required for each item from dept head Finalize list of items required to have logo

Contact suppliers for quotes Obtain samples as required Gain approval of import items Identify long lead items Prepare delivery schedule for long lead items Final negotiations for long lead items Place order for long lead items Prepare delivery schedule for normal lead items Final negotiations for normal lead items Place order for normal lead items

Budget Allocate HOES budget first draft by department Finalize/ approve budget allocation by department Prepare format to monitor expenditure vs. budget Monitor HEOS expenditure against budget Prepare weekly update on HOES expenditure vs. budget Delivery, Quality Control Review and set up storage and security requirements Prepare the required rubber stamps Set up /approve receiving and quality control procedures Liase with receiving officer on item specifications

August August August August August August August September September September September October October

August August August Ongoing Ongoing

September August August

Standard Operating Policies and Procedures

Determine master spreadsheet format for HOES purchase Determine purchase order procedure Payment procedures Guarantees by vendors Purchasing Documentation

Establish dossier format for pre printed forms Training

August August August August

x x x x x x

completed

x x

x x

x x

x x

x x

x x

x x

x x

x x

x x

x x

x x

x x

34869177.xls

F&B Critical Path Items

Description

Organization - Manning guide agreed - Pre opening recruitment schedule - Recruit all dept heads on board - Mass recruitment - Finalize job descriptions

Month

August August September September September

Completed

Comment

August Time 4 Wk

1 Wk.

September Time Frame 2 Wk. 3 Wk.

4 Wk

1 Wk.

October Time Frame 2 Wk. 3 Wk.

4 Wk

1 Wk.

November Time Frame 2 Wk. 3 Wk.

4 Wk

1 Wk.

x x x on server

x

Training

Prepare F&B training plan Finalize F&B training materials Prepare all SOPs for job function

Classroom training starts Practical training starts Dry-run all outlets starts

August October October October November December

discuss NT discuss NT 95% discuss NT

x x x x x x

Design - Finalize main & Inner Court kitchen design and budget - Finalize beach kitchen design and budget - Finalize set up for The Patesserie and budget - Finalize list of garden seeds/ garden design

August September August September

AK/SS Wed pm AK/SS Wed pm AK/SS Wed pm completed

Concepts - Prepare concepts for all outlets - Finalize table set up The Edge - Finalize table set up The Inner Court - Finalize music for all outlets - Finalize live music for all outlets - Prepare concept for excursions - Prepare concept for afternoon tea - Prepare concept for GM cocktail party - Prepare concept for cooking class - Staff Cafeteria

August August August October September August September September August September

KK feed back x APAC accessories/ linenx APAC accessories/ linenx

HOES - Prepare HOES list for purchasing [include F&B in rooms] - Review quotations and list to meet budget - Negotiate final tenders for long lead items - Negotiate final tenders for normal lead items - Receive equipment for practical training - Finalize chef/ stewarding uniforms design and budget - Finalize negotiations with coffee and coffee machine suppliers - Provision a training/dry run budget

August August September September November September September September

Contracts - Finalize beverage contracts - Finalize dry store F&B list - Finalize food suppliers - Finalize daily market list

September September September September

Menus - Prepare bar and cocktail list - Finalize menus for all outlets - Finalize menus for In Residence Dining - Finalize menus for Excursions - Liaise with Spa on beverage requirements - Prepare kitchen recipe cards for all menu items

Finalize selection of cigars & humidor Finalize welcome drink Finalize S&M fam.group F&B List of refreshment center Finalize beverage master list Recipes for bar list & cocktails Price all menu items [P/L] Competitive menu review

August September September September September September September September September September September September September September

x x x x

x

x

Standard Operating Policies and Procedures - Prepare SOP Manual - Prepare service standards for each outlet - Prepare all F&B forms - Prepare guidelines and budget for Staff cafeteria

Finance - budget and plan 2005 first draft - budget and plan 2005 final

x

x x x x

x x x x x K.Nid 2 more suppliers

x x

x x x

x Completed ongoing Completed

x

Completed Feedback Feedback Feedback

x x x x x x

Completed x Completed x x x

x x

x

Christmas/ New Year

Set budget Action plan F&B concept Entertainment Menus Price menus [P/L]

x x

concept completed concept completed concept completed concept completed discuss w N & T

x September September August September August September

Post opening September August September

x x x Completed

x x X

x x x x

September October

x

October October November November

x x

x

Handover

Hand-over main kitchen & outlets, punch lists Hand-over Inner Court kitchen & outlets, punch lists Deep-cleaning kitchen & all outlets Set up all outlets

x x x x

x

December Time Frame 2 Wk. 3 Wk.

4 Wk

FC.1

34869177.xls

HR Critical Path Items

Description Maning Guide - Manning guide agreed - Pre opening recruitment schedule Recruitment - Head of Dept recruited - Book venue for mass recruitment - Plan mass recruitment activities - Implement promotion/ advertising for mass recruitment - Mass recruitment - Employee orientation programme Mass Training - Confirm expected numbers - Confirm venue - Confirm accomodation - Mass training scheduled

Month

Completed

Comment

September September

September August September September September

August Time 4 Wk

1 Wk.

September Time Frame 2 Wk. 3 Wk.

4 Wk

1 Wk.

October Time Frame 2 Wk. 3 Wk.

4 Wk

x x

x completed x x

September September September October

x x

x x x x

Email - confirm policy for email addresses

Uniforms - post opening - confirm numbers and sizes - preopening - confirm numbers and sizes

September September

HR Budget 2005 - prepare 2005 budget

September

Employee benefits - Accomodation finalized Khao Lak - Housing policy - Medical policy [current plan finishes end Oct] - Service charge policy post opening - Workers compensation fund - Employee canteen policy/ guidelines - Employee lockers policy/ guidelines - Others Standard Forms and Documentation - Staff Handbook - Reference form - Interview assessment form - Sick leave - Annual Leave - Application form - Next of kin / personal data - payroll amendments - offer letter - Others

Standard Policies and Procedures - Job descriptions - personal goals - probation review schedule and procedure - performance appraisal procedure - personal employee files - payroll information to accounts - grievance procedure - disciplinary procedure - every department to have SOP manual - termination, resignation, exit interviews procedure - employee identification policy - employee time clock policy - employee entrance and exit policy - health and safety accident reporting - emergency procedure - monthly report Employee Relations - Employee comittees - Employee satisfaction tracking - plan social activities - notice board - service employee of the month - notice board Security - Appoint chief of security - appoint security company

x x

x

September October

x quotations

x

completed draft draft draft draft draft draft

x

1 Wk.

November Time Frame 2 Wk. 3 Wk.

4 Wk

1 Wk.

December Time Frame 2 Wk. 3 Wk.

4 Wk

FC.1

34869177.xls

Sales and Marketing Critical Path Items

Description

Month

Marketing Communications -Website -Website launch - confirm reservations and rates page - maximize metatext and search engines - add psychometric for guest profile - advise target groups of launch [TAT]

September September September September September

-Sales Kit -Salesbrochure -Sales folder -Fact sheet -check flights -confirm design team -confirm opening hours -confirm layout -print on specified paper -Resort Master Plan - print -Room Layout Plans - print -Detailed Location Map and Travel Instructions - print -Rates Page - print -Promotions and Special Offers - print -Photos on CD rom -Confirm giveaways - Polo Shirt? Mouse pad? and qty/ budget.

September September September September September September September September September September September September September September September

-Publication - SLLH, DH, CHG

September

Resort Collaterals -S&M phamphlet at resort -Postcard etc

October November

Pricing & Promotions -Set rates rack, internet, internet agent, contract, Japan -Set promotion packages -Set reservations and cancellation policy

September September September

Promotions Feb -April

Err:508

Completed

Comment

August Time 4 Wk

1 Wk.

September Time Frame 2 Wk. 3 Wk.

4 Wk

1 Wk.

4 Wk

1 Wk.

November Time Frame 2 Wk. 3 Wk.

4 Wk

1 Wk.

December Time Frame 2 Wk. 3 Wk.

x completed

x x x

copy complete approved

x

x x x x x x x x x x x x x x x

x

x

completed completed completed

x x x

October

November

October Time Frame 2 Wk. 3 Wk.

x

ongoing x

Customer Relationship Management [CRM] -draft initial plan / ideas/ budget

October

x

Direct Email Database -WRCL partners Internet Agents -shortlist internet agent for contract Trade Fairs -JATA [23 -26th Sept Tokyo] -booth space -accomodation and flights -WTM [8-11th Nov] -booth space -accomodation and flights -appointments before trade fair [confirm UK rep] -attend trade fair -ILTM [6-9 Dec] -allocate budget and check closing date -booth space -accomodation and flights -appointments before trade fair -attend trade fair -ATF -check dates and closing date for booking -booth space -accomodation and flights -appointments before trade fair -attend trade fair -ITB [11-15th March] -book booth space -accomodation and flights -appointments before trade fair -Others

Key Country Activities -Hong Kong -consider to appoint sales representative

x

September September September August September September November September September September September December

X

completed Kate

x

x x

x completed x x

September September October November January

x

November November December

September

x

x

x

4 Wk

FC.1

34869177.xls

Items

Description -consider to appoint PR Company -contact TAT -shortlist key agents/ operators -complete first introduction to shortlisted agents -salestrip -Japan -consider to appoint sales representative -consider to appoint Charmimg Hotels Group -consider to appoint PR Company -contact TAT -shortlist key agents/ operators -complete first introduction to shortlisted agents -salestrip -Korea -consider to appoint sales representative -consider to appoint PR Company -contact TAT -shortlist key agents/ operators -complete first introduction to shortlisted agents -salestrip -Singapore -consider to appoint sales representative -consider to appoint PR Company -contact TAT -shortlist key agents/ operators -complete first introduction to shortlisted agents -salestrip -UK -consider to appoint sales representative -consider to appoint PR Company -contact TAT -shortlist key agents/ operators -complete first introduction to shortlisted agents -salestrip -Germany -consider to appoint sales representative -consider to appoint PR Company -contact TAT -shortlist key agents/ operators -complete first introduction to shortlisted agents -salestrip -Scandanavia -consider to appoint sales representative -consider to appoint PR Company -contact TAT -shortlist key agents/ operators -complete first introduction to shortlisted agents -salestrip -Switzerland -consider to appoint sales representative -consider to appoint PR Company -contact TAT -shortlist key agents/ operators -complete first introduction to shortlisted agents -salestrip -Thailand -update TAT Phuket -update TAT Bangkok -prepare PR plan -shortlist key agents/ operators -complete first introduction to shortlisted agents -corporate channel Bangkok -consulates/ embassies Bangkok

Month August August August September

Completed

Comment

Time 4 Wk

1 Wk.

Time Frame 2 Wk. 3 Wk.

x

September September September September September September

x x x x

September September September x September

x

September September September

x

x x

x x

x

x x

x x

x

September September September

x

x

x x x

x x

September

x

x x

September

x

September September September September September October October

x x x x x

Launch Events -soft opening [Thailand] -grand opening

x

Budget 2005 -prepare S&M plan and budget 2005

September

Documentation -sales contract -allotment and cut off period policy -sales call report format -sales call frequency planner [+A,B,C]

September September September September

Competition -set up bench marking files

Organization Structure -plan organization -schedule recruitment -plan JDs

x

x

complete first draft

September September September September September

September September September

x x

x x

September

September September September September September

4 Wk

completed completed first draft

x x

October

September September September

x

x

x

x x x x

x

1 Wk.

Time Frame 2 Wk. 3 Wk.

4 Wk

1 Wk.

Time Frame 2 Wk. 3 Wk.

4 Wk

1 Wk.

Time Frame 2 Wk. 3 Wk.

4 Wk

FC.1

34869177.xls

Items

Description

Month

Completed

Comment

Time 4 Wk

1 Wk.

Time Frame 2 Wk. 3 Wk.

4 Wk

Standard Operating and Procedures Reservations room block/ allocation policy overbook policy Forecasting

Complimentary

Barter

x

x

1 Wk.

Time Frame 2 Wk. 3 Wk.

4 Wk

1 Wk.

Time Frame 2 Wk. 3 Wk.

4 Wk

1 Wk.

Time Frame 2 Wk. 3 Wk.

4 Wk

FC.1

34869177.xls

Guest Relations Critical Path Items

Description Organization Structure -plan organization -schedule recruitment -plan JD for GRO -consider to hire 1 Japanese speaking GRO

Khao Lak Familiarisation -shortlist suitable excursions in the area -prepare list of external activities -prepare price strategy for external activities -prepare list shops in Khao Lak for guest -prepare list of external activities -gather local history on Khoa Lak area -gather any local folklore and stories on Khao Lak area -prepare list of external activities Shop -shortlist shop options [Soul Asia, Dieter Locke...] Training -prepare training for GROs

Fidelio training Empowerment model Service recovery Local history Product knowledge Spa knowledge & schedule a treatment Whos who in The Sarojin Telephone answering Emergency medical procedure for guests Library management Airline contact persons Airport contact persons Basic IT hints Shedule for each GRO to dine in each outlet Shedule a guest room stay one night for each GRO HOES -prepare VCD list -prepare library book list -prepare CD music list

Documentation -prepare guest profile with reservations -prepare GRO checklist for arrivals and departure -prepare The Sarojin guest compendium -prepare CD music list

Budget 2005

Month

Completed

Comment

August Time 4 Wk

1 Wk.

September Time Frame 2 Wk. 3 Wk.

4 Wk

1 Wk.

October Time Frame 2 Wk. 3 Wk.

4 Wk

1 Wk.

November Time Frame 2 Wk. 3 Wk.

4 Wk

1 Wk.

December Time Frame 2 Wk. 3 Wk.

4 Wk

TO BE UPDATED The Sarojin - Khao Lak Pre - opening Activities Chart RM To Manage

F 1 2 3 4 5 6 7 8 9 10 11 12 13 14 151 6 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54

Activity House Keeping Executive Housekeeper on board Review drawings room layout designs Review Public Area Drawings Establish guest room and Suite set-up standards Establish manpower Establish Storage planning scenario Establish H/K supplies par stock levels Establish maid cart supplies Establish uniform design and requirement Select a tailor for uniform production Establish Linen par stocks Negotiate outside laundry charges with fincon Identify Gardening scope of work Establish HEOS list Establish maid assignment policies Establish maid key control system Determine cleaning schedule for outside contractor -rooms Determine gardening scope Determine guest laundry charges & Policy & Procedure Determine pest control services/schedule Determine linen/Uniform control procedures Determine F&B linen distribution control procedures Establish uniform measurement schedule Prepare punchlist for each type of guestroom Determine handover procedure from contractor Determine procedures for putting into inventory FF&E items Establish a manpower schedule for plotting of FF&E Establish with Chief Eng procedure for Punchlist follow up Establish refreshment centre procedures of control Naming of host locker bags with HR Determine issue of uniform issue/return procedures Select an assistant Houskeeper & Chief Gardener Prepare training schedule for hosts Prepare simulation within department Establish quality standards for rooms, BOH and Guest areas Establish garbage removal schedule Establish room out of order procedures Establish with FO procedures on room blocking and turnover Procure sample bathroom amentites for guest rooms Prepare housekeeping manual Prepare lost & found procedure Initate a laundry trial run test Reccomend floral concepts - keep it simle and nature focused Guest room preparation schedule for occupation by cluster BOH cleaning schedule implementation procedure Clerk telephone answering training on guest scenarios Mini bar procedures Work Orders managing of with engineering Floral standards - very minimal Heavy duty cleaning requirements each cluster and room type Guest room printed items? Service standards Crtical Issues a list of Prepare room checklists

Opens :

Dec-04

Start

Deadline Completed 15th Aug 7th Aug 7th Aug 31st Aug 15th Aug 31st Aug 30th Sept 31st Aug See Hr 31st Aug 31st Aug see fincon TBD 31st Aug 30th Sept 15th Oct TBD N/A 15th Oct 30th Sept See HR See Chef See HR See C/Eng See C/Eng See fincon TBD 30th Oct 31st Oct See HR See HR 31st Aug 30th Oct 30th Oct 30th Sept 30th Oct 30th Oct 30th Oct 31st Aug 30th Nov 30th Nov 15th Nov See GM 31st Oct 31st Oct 15th Nov 15th Nov 15th Nov

1st Aug

TBD 31st Aug 15th Nov 31st Aug 31st Oct

To BE UPDATED The Sarojin - Khao Lak Pre - opening Activities Chart Fincon To Manage

J 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29

Activity EDP

Opens :

Dec-04

Start

Deadline Completed 1st Oct 10th Oct 31st Oct

EDP Administrator on board 1st Oct Brief selection of PMS/POS/LAN Negotiate vendor service support agreement with DOS/FINCON Establish software licensing policies Determine security access levels/codes Prepare EDP reference manual Finalise PMS/POS/LAN configuration programme Establish schedule for printing & distribution of reports Establish start up / shut down/back up procedures Test all cabling points Test system interfaces Simulate end of day closing procedures Simulate emergency recovery procedures System supervisor training Review PC/POS printers EDP reference manual compilation Test UPS for total system Organise with Fidelio user training classes System trial run Obtain all warranties and set up maintenance schedule Liase with F&B on menus input and management of same Liase with DOSM on pre-opening packages/rate tarriff Preventative maintenance programme Training of hosts in conjunction with HR Mgr Work with DOSM & Rsvn Mgr on data input:Rates Packages Online booking procedures and updating of information Service standards Critical issues a list of

1st Nov 1st Nov 1st Oct 1st Oct TBD Oct Oct Oct Oct Oct Oct Oct Oct

31st Oct 10th Oct 15th Nov 31st Oct 15th Nov 31st Oct 31st Oct 31st Oct 31st Oct 31st Oct 30th Nov 10th Nov 15th Nov 15th Nov 15th Nov 15th Nov 15th Nov 15th Nov 21st Nov 30th Nov 1st Nov Constant 30th Nov 21st Nov

TO BE UPDATED The Sarojin - Khao Lak Pre - opening Activities Chart GM To Manage

K 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33

Activity ENGINEERING Chief Engineer on board Review floor plan and layouts/ Discuss with GM Review M&E drawings/Liase with contractor Review landscape drawings/Liase with contractor Review lighting drawings/Liase with contractor Review kitchen drawings/Liase with Technicians Check compliance with building codes Prepare punchlist per zone With Housekeeper Prepare punchlist with H/K for each room type Establish HEOS requirements Establish engineering inventory/control procedures Identify/Negotiate outside services/maintenance contracts Set up engineering store with stock listing Set up engineering workshop Establish equipment list and records Obtain warranties and necessary documents Establish preventative maintenance procedures Prepare engineering reference manual Test and commission plant equipment Establish M&E start upshut/dowm emergency procedures Confirm completion dates of landscaping Fire training schedule/ Fire team creation of Swimming pool cleaning schedule Swimming pool daily water testing procedures Flood prevention measures Generator training for duty engineers and GM Collate defects punchlist and follow up of with contractor Monitor beach for corrosion Establish maintenance and work orders procedures Key - System/ study drawings with contractor Handover / Commissioning schedule form contractors Critical issues a list of Establish chasing out schedule for contractor

Opens :

Dec-04

Start

Deadline Completed 1st Sept 7th Sept 15thSept 15thSept 15thSept 15thSept 15thSept 20th Sept 20th Sept

1st Sept 3rd Sept 7th Sept 7th Sept 7th Sept 7th Sept 10th Sept 15th Sept Y/C 10th Sept Y/C Y/C Y/C 10th Sept Post/open 1st Oct TBDC TBDC TBDC 10th Oct 1st Nov 1st Nov 1st Nov 10th Nov 1st Oct Constant

30th Sept 1st Oct 30th Oct 30th Oct 30th Oct 15th Nov Post/open 15th Nov 15th Nov 15th Nov 31st Oct 15th Nov 15th Nov 30th Nov 30th Nov 15th Nov Till Done Constant 15th Nov 31st Nov

1st Oct TBDC 15th Sept 21st Sept 15th Sept Till done