Hero Motocorp Ltd HR

TABLE OF CONTENTS Declaration by the Student Certificate from the Supervisor / Company Acknowledgments Chapter 1. Introduction to the study a. Explanation of the subject Chapter 2. Company Profile / Industry Profile a. About the Company / Industry b. The relation of work done in your study to the industry Chapter 3. Literature Review a. Related to the work done in your study Chapter 4. Research Methodology a. Objectives b. Research Plan c. Sampling Plan d. Data Collection e. Descriptive Statistics Chapter 5. Data Tabulation, Analysis and Results a. Type of Analysis used and Why b. Results of the Analysis Chapter 6. Findings of the study Chapter 7. Recommendations Chapter 8. Limitations Chapter 9. Conclusions References Appendices a. Research Progress Report b. Questionnaire used

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22-25 26-27

28-43

44-45 46-47 48-49 50-51 52-53 54-56

DECLARATION BY CANDIDATE

I declare that the project report on “Industrial Training Hero Moto Corp in Sagar "

is my own work, conduct under

the supervision of Ms. Shafaqea Gideon (Lecturer OF M.B.A.

Deptt.

Infinity

Management

&

Engineering

College, SAGAR) Affiliated to Dr. Hari Singh Gour University, Sagar . To the best of my knowledge the report does not contain any work which has been submitted for the award of any degree, anywhere.

Signature of the Candidate

POOJA GUPTA M.B.A. 3rd SEM..

Page | 1

CERTIFICATE The project report titled “Industrial Training Hero Moto Corp in Sagar” prepared by Pooja Gupta (MBA 3 rd Sem.), under the guidance and supervision of

Ms.

Shafaqea Gideon (Lecturer OF M.B.A. Deptt. Infinity Management & Engineering College, SAGAR) for the partial fulfillment of the degree of Master of

Business

Administration is satisfactory in respect of :-

Signature of H.O.D.

:

-------------------------

Signature of Supervisor

:

------------------------

Signature of Examiner

:

-------------------------

Page | 2

ACKNOWLEDGEMENTS I wish to express my deep sense of gratitude to all those who generously helped in successful completion of this research work by sharing their valuable time and knowledge. A great deal of motivation, direction and hard work was require to complete the report, but the precious guidance provided by my teachers made this job enjoyable and a nice learning experience. It is my proud privilege to express my deep sense regards to the Mr.

Ashfaq Siddiqui (H.O.D. OF M.B.A. Deptt. INFINITY MANAGEMENT & ENGINEERING COLLEGE, SAGAR) affiliated Dr. Hari Singh Gour Vishwavidhyalaya, Sagar for giving me opportunity to prepare a project report on the “Industrial Training Hero Moto

Corp in Sagar" which I have done. I would to express my deep sense of gratitude Ms. Shafaqea Gideon

(Lecturer

OF

M.B.A.

Deptt.

Infinity

Management

&

Engineering College, SAGAR) for her valuable guidance, advises, Cooperation & Constant encouragement during the project preparation. I am also grateful to my faculty members, customers, friends and family members for their outstanding support and guidance.

Pooja Gupta M. B. A. 3rd sem. Page | 3

CHAPTER - 1 INTRODUCTION

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1.1 Introduction of Study Selling of any product, there is needed to build relationship with customer. For building a Relationship there is need for knowing the customer behavior and how will be they satisfied? This project is undertaken to know the HR MANAGEMENT of Hero MotoCorp in Central Motors at (Sagar). Also through this project get awareness that which factors affect on the selling of bike mainly in the rural area. Because the area where project was undergoing, it is almost rural area and most population income depends on agriculture or its products. There were some limitations while doing the project. The data was collected by personal interviews of the respondents. It was very challenging to fill up the questionnaire as most of the population comes from rural back ground. As it was the rural area we were supposed to explain each and every question of the questionnaire. Also many of them did not show any interest in filling questionnaires.. This study will help Hero MotoCorp to know the most popular way by which they are providing services and quality to the customers and to know various customers Perceptions. From the study, we found that, the customers were highly satisfied with the products and service of Hero MotoCorp, but there were some complaints regarding after sales service and staff of Hero MotoCorp. It was found that Hero MotoCorp Motor cycle is having a good brand image in the market. Most of the respondents considered Hero MotoCorp showroom is one of the best places to purchase of Motor cycle. The present is the era of customers. Customers are more knowledgeable than ever before and because the customer is more knowledgeable, companies must be faster, more agile and more creative than few years ago. So companies should strive to enhance customer satisfaction through knowing their expectations regarding products. Hero MotoCorp should improve on their after sales support, and have knowledgeable support staff. Also Hero MotoCorp should increase the range of its targeted market.

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CHAPTER - 2 COMPANY PROFILE

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2.1 HISTORY OF COMPANY Hero Moto Corp is the World's single largest two-wheeler motorcycle company. Honda Motor Company of Japan and the Hero Group entered a joint venture to setup Hero Honda Motors Limited in 1984. The joint venture between India's Hero Group and Honda Motor Company, Japan has not only created the world's single largest two wheeler company but also one of the most successful joint ventures worldwide. Hero Moto corp Ltd. formerly known as Hero Honda is world‟s largest Two-Wheeler company having its registered office in India. The company started with a joint venture between the Japanese Two Wheeler manufacturing company Honda in 1984, but in 2010 Honda decided to move out and Hero Cycle bought their shares and became a new independent identity. The new company which was renamed Hero Moto corp in August 2011 is now the world‟s largest manufacturer of two – wheelers. The company has been working intelligently and trying to utilize every opportunity to promote its new brand identity. The Company started with a vision of empowering India by its bikes and making it a mobile and much more empowered country by taking it to global market with its world class bikes In the 1980‟s Hero Honda introduced low cost and fuel efficient bikes in India. The Japanese technology which came from their Japanese partner “Honda” in the Hero motorcycles made it a huge hit in Indian market. The company continued to use the same technology till they parted ways with Honda. The company offers wide range of two wheelers including motorcycles and scooters. With its three manufacturing plants located at Haridwar, Gurgaon and Dharuhera, Hero churns out approx 3 million bikes in a year. Not only in manufacturing the company is a real “hero” in customer service also with a huge network of about 3000 dealerships and service centers across country. MILESTONES  1983    1984   1985   1987 

Joint Collaboration Agreement with Honda Motor Co. Ltd. Japan signed. Shareholders Agreement signed. Hero Honda Motors Ltd. Incorporated. First motorcycle 'CD 100' rolled out. 100,000th motorcycle produced. Page | 7

 1989   1991    1992   1994    1997    1998   1999     2000      2001      2002  

New motorcycle model - 'Sleek' introduced. New motorcycle model - 'CD 100 SS' introduced. 500,000th motorcycle produced. Raman Munjal Vidya Mandir inaugurated -A School in the memory of founder Managing Director, Mr. Raman Kant Munjal. New motorcycle model - 'Splendor' introduced. 1,000,000th motorcycle produced. New motorcycle model - 'Street' introduced. Hero Honda's 2nd manufacturing plant at Gurgaon inaugurated. 2,000,000th motorcycle produced. New motorcycle model - 'CBZ' introduced. Environment Management System of Dharuhera Plant certified with ISO-14001 by DNV Holland. Raman Munjal Memorial Hospital inaugurated - A Hospital in the memory of founder Managing Director, Mr. Raman Kant Munjal. 4,000,000th motorcycle produced. Environment Management System of Gurgaon Plant certified ISO-14001 by DNV Holland. Splendor declared 'World No. 1' - largest selling single two-wheeler model. 'Hero Honda Passport Programme' - CRM Programme launched.

New motorcycle model - 'Passion' introduced. One million production in one single year . New motorcycle model - 'Joy' introduced. 5,000,000th motorcycle produced. Becomes the first Indian Company to cross the cumulative 7 million sales mark . Splendor has emerged as the World's largest selling model for the third calendar year in a row(2000, 2001, 2002). Page | 8



 2004         2005  

  2006    2007        2008         

New motorcycle model - 'CD Dawn' introduced, New motorcycle model 'Splendor +'introduced, New motorcycle model - 'Passion Plus' introduced, New motorcycle model -'Karizma' introduced. New motorcycle model - 'Ambition 135' introduced. Hero Honda became the World No. 1 Company for the third consecutive year. Crossed sales of over 2 million units in a single year, a global record. Splendor - World's largest selling motorcycle crossed the 5 million mark . New motorcycle model - 'CBZ' introduced. Joint Technical Agreement renewed. Total sales crossed a record of 10 million motorcycles. Hero Honda is the World No. 1 for the 4th year in a row. New motorcycle model - 'Super Splendor' introduced, New motorcycle model 'CD Deluxe' introduced New motorcycle model - 'Glamour' introduced, New motorcycle model - 'Achiever' introduced. First Scooter model from Hero Honda - 'Pleasure' introduced. Hero Honda is the World No. 1 for the 5th year in a row. 15 million production milestone achieved. Hero Honda is the World No. 1 for the 6th year in a row. New 'Splendor NXG' launched. New 'CD Deluxe' launched. New 'Passion Plus' launched. New motorcycle model 'Hunk' launched. 20 million production milestone achieved. Hero Honda Haridwar Plant inauguration. New 'Pleasure' launched. Splendor NXG launched with power start feature. New motorcycle model 'Passion Pro' launched. New 'CBZ Xtreme' launched. 25 million production milestone achieved. CD Deluxe launched with power start feature. New 'Glamour' launched. New 'Glamour Fi' launched.

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 2009      2010    2011    

Hero Honda GoodLife Program launched Hunk' (Limited Edition) launched. Splendor completed 11 million production landmark . New motorcycle model 'Karizma - ZMR' launched. Silver jubilee celebrations. New model Splendor Pro launched. Launch of new Super Splendor and New Hunk. New licensing arrangement signed between Hero and Honda. Launch of new refreshed versions of Glamour, Glamour FI, CBZ Xtreme, Karizma. Crosses the landmark figure of 5 million cumulative sales in a single year . July 29, 2011 - Hero Honda Motors changed its name to Hero MotoCorp following the exit of its erstwhile Japanese promoter, Honda, from the company. Hero Honda is now Hero MotoCorp

On 11 sept. 2011 the name of company was enhanced to Hero MotoCorp Ltd. From Hero Honda Motors and its known as Hero MotoCorp Ltd.

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2.2 COMPANY PROFILE Hero MotoCorp Ltd. (Formerly Hero Honda Motors Ltd.) is the world's largest manufacturer of two – wheelers,based in India. In 2001, the Company achieved the coveted position of being the largest two-wheeler manufacturing Company in India and also, the „World No.1‟ two-wheeler Company in terms of unit volume sales in a calendar year. Hero MotoCorp Ltd. continues to maintain this position till date.

Vision The story began with a simple vision – the vision of a mobile and an empowered India, powered by its bikes. Hero MotoCorp Ltd., company‟s new identity, reflects its commitment towards providing world class mobility solutions with renewed focus on expanding company‟s footprint in the global arena.

Mission Hero MotoCorp‟s mission is to become a global enterprise fulfilling its customers‟ needs and aspirations for mobility, setting benchmarks in technology, styling and quality so that it converts its customers into its brand advocates. The Company will provide an engaging environment for its people to perform to their true potential. It will continue its focus on value creation and enduring relationships with its partners.

Strategy Hero MotoCorp‟s key strategies are to build a robust product portfolio across categories, explore growth opportunities globally, continuously improve its operational efficiency, aggressively expand its reach to customers, continue to invest in brand building activities and ensure customer and shareholder delight.

Manufacturing Hero Honda bikes are manufactured across three globally benchmarked manufacturing facilities. Two of these are based at Gurgaon and Dharuhera which are located in the state of Haryana in northern India. The third and the latest manufacturing plant is based at Haridwar, in the hill state of Uttarakhand.

Technology In the 1980‟s the Company pioneered the introduction of fuel-efficient, environment friendly four-stroke motorcycles in the country. It became the first Company to launch the Fuel Injection (FI) technology in Indian motorcycles, with the launch of the Glamour FI in June 2006.

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Its plants use world class equipment and processes and have become a benchmark in leanness and productivity. Hero MotoCorp, in its endeavor to remain technology pioneer, will continue to innovate and develop cutting edge products and processes.

Products Hero Honda's product range includes variety of motorcycles that have set the industry standards across all the market segments. The Company also started manufacturing scooter in 2005. Hero Honda offers large no. of products and caters to wide variety of requirements across all the segments.

Distribution The Company‟s growth in the two wheeler market in India is the result of an intrinsic ability to increase reach in new geographies and growth markets. Hero MotoCorp‟s extensive sales and service network now spans over to 5000 customer touch points. These comprise a mix of authorized dealerships, Service & Spare Parts outlets, and dealer-appointed outlets across the country.

Brand The new Hero is rising and is poised to shine on the global arena. Company‟s new identity “Hero MotoCorp Ltd.” Is truly reflective of its vision to strengthen focus on mobility and technology and creating global footprint. Building and promoting new brand identity will be central to all its initiatives, utilizing every opportunity and leveraging its strong presence across sports, entertainment and ground- level activation.

2010-11 Performance Total unit sales of 54, 02,444 two-wheelers, (growth of 17.44 per cent) Total net operating income of Rs. 19,401.15 Crores, growth of 22.32 per cent Net profit after tax at Rs. 1,927.90 Crores Total dividend of 5250% or Rs. 105 per share including Interin Dividend of Rs. 70 per share on face value of each Share of Rs. 2 each EBIDTA margin for the year 13.49 per cent EPS of Rs. 96.54

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2.3 BOARD OF DIRECTORS No.

Name of the Directors

Designation

1.

Mr. Brijmohan Lall Munjal

Chairman

2.

Mr. Pawan Munjal

Managing Director & CEO

3.

Mr. Sunil Kant Munjal

Jt. Managing Director

4.

Mr. Suman Kant Munjal

Non-Executive Director

5.

Mr. Paul Edgerley

Non-Executive Director

6.

Mr. Pradeep Dinodia

Non-Executive and Independent Director

7.

Gen. (Retd.) V. P. Malik

Non-Executive and Independent Director

8.

Mr. Analjit Singh

Non-Executive and Independent Director

9.

Dr. Pritam Singh

Non-Executive and Independent Director

10. Mr. M. Damodaran

Non-Executive and Independent Director

11. Mr. Ravi Nath

Non-Executive and Independent Director

12. Dr. Anand C. Burman

Non-Executive and Independent Director

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2.4 PRODUCT OF HERO HONDA MOTORCYCLE Category

Product Name

Engine Capacity 97.2 cc

CD Dawn

PUBLIC KA APNA TRANSPORT

CD Deluxe

97.2 cc

MAESTRO

Naye Indian ki Nayi Deluxe Bike Why should boys have all the fun? The All New

Splendor +

DESIGNED TO EXCEL

97.2 cc

SPLENDER NXG

Yaari ki gaadi

97.2 cc

Passion PRO

ab sirf style hi style bolega

97.2 cc

Super splendor

All New SIMPLY SUPER

124.7 cc

GLAMOUR

SIMPLY MAGNETIC

124.7 cc

Splendor PRO

Trusted by millions

97.2 cc

GLAMOUR PGM Fi

RIDE THE FUTURE

124.8 cc

Achiever

Solid like you

149.2 cc

CBZ XTREME

LIVE OFF THE EDGE

149.2 cc

Hunk

EVERYBODY FOLLOWS THE

149.2 cc

KARIZMA

ALWAYS GAME

223 cc

KARIZMA ZMR

ABOVE ALL

223 cc

Entry Pleasure

Deluxe

Slogan

97.2 cc 109 cc

Premium

IMPULSE

149.2 cc

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2.5 PRODUCT PROFILE PRICE LIST(02.05.2013) MODEL NAME

EX. SHOW

RTO/INS

ACC.

G.LIFE

EXWTY

R. OF TTL

PLEASURE MAESTRO CD-DOWN DC-DELUX SPK CD-DELUX-CW CD-DELUX S.W. –SELF CD-DELUX C.W. –SELF SPLENDOR 10 SPOKE SPLENDOR 10 CAST SPLENDOR PRO KIK SPK SPLENDOR PRO KIK CAST SPLENDOR PRO SELF SPK SPLENDOR PRO SELF CAST SPL NXG KIK SPOKE SPL NXG KIK CAST SPL NXG S.W – SELF SPL NXG C.W. SELF PASSION PRO(S.W.) KIK PASSION PRO(C.W.) KIK PASSION PRO(S.W.) SELF PASSION PRO(C.W.) SELF PASSION PRO(DSC) SELF GLAMOUR C.W. – SELF(NEW) GLAMOUR C.W. – SELF DISK GLAMOUR DISCW-KIK-FI GLAMOUR DISCW-SLF-FI SUPER SPLENDOR CW NEW CBZ XTREEM (REAR DISK) CBZ XTREEM(REAR DRUM) HUNK SELF (NEW) (fr /disk) HUNK SELF(NEW)(fr & redisc) IMPULSE KARIZMA-R KARIZMA-10

42663 47511 37137 39593 41384 41998 42920 43937 44961 44858 45882 46905 47929 42914 44449 45677 46701 46598 48135 48645 49669 51716 53430 55477 58624 62769 51613 70341 67270 66095 69166 70803 80107 100781

4250 4600 4000 4150 4200 4250 4300 4400 4450 4450 4500 4550 4600 4300 4400 4500 4550 4600 4700 4750 4800 5000 5250 5400 5550 5650 4900 6500 6000 5900 6150 6300 6850 7900

2400 2400 900 900 900 900 900 900 900 900 900 900 900 900 900 900 900 900 900 900 900 900 900 900 900 900 900 350 350 350 350 350 350 350

250 250 250 250 250 250 250 250 250 250 250 250 250 250 250 250 250 250 250 250 250 250 250 250 250 250 250 250 250 250 250 250 250 250

550

50110 54760 42840 45440 47290 47950 48920 50040 51110 51010 52080 53160 54230 48910 50550 51880 52950 52900 54540 55100 56170 58420 60400 62600 65890 70140 58240 78010 74440 73160 76490 78270 88170 109890

550 550 550 550 550 550 550 550 550 550 550 550 550 550 550 550 550 550 550 550 570 570 570 570 570 570 570 570 570 570 610 610

NOTE:- Price can be change time to time.

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2.6 COLOURS OF BIKE No. MODELS CD Dawn 1 2 3 4 5

6 7 8 9

10 11 12 13 14 15 16

COLOURS COMBINATION

Black With Gold Stripes, Black With Purple Stripes, Boon Silver Metallic, Candy Blazing Red, Classy Maroon Metallic CD Deluxe Boon Silver Metallic, Candy Blazing Red, Classy Maroon Metallic, Black With Red Stripes, Black With Purple Stripes Pleasure Dream Orange, Candy Blazing, Aqua Green, Sports Red, Evony Grey, Light Purple MAESTRO Electric Blue, Harvest Green, Blazing Red, Pearl White, Panther Black, Force Silver Splendor + Excellent Blue, Hi Granite Blue, Black With Purple Stripe 1, Purple Stripe 2, Purple Stripe 3, Black With Silver Stripe, Cloud Silver, Candy Red SPLENDER NXG Vibrant Blue, Black With Red Stripes, Black With Purple Stripes, Black With Silver Stripes, Force Silver Metallic, Candy Blazing Red Passion PRO Sport Red, Black With Sports Red, Vibrant Blue, Black With Heavy Grey, Black With Frost Blue, Leaf Green Metallic, Force Silver Super splendor Cloud Silver, Candy Blazing Red, Heavy Grey, Graphite Black, Vibrant Blue, Black With Fiery Red, Black With Electric Purple GLAMOUR Black With Tornado Grey Metallic, Black With Frost Blue Metallic, Candy Blazing Red, Black With Vibrant Orange, Black With Sports Red Splendor PRO Excellent Blue, Black Monotone, Black Purple, Candy Blazing Red, Heavy Grey, Hi Granite Blue, Cloud Silver, Palace Maroon GLAMOUR PGM Fi Black With Sport Red, Candy Blazing Red, Shield Bold Metallic CBZ XTREME Sport Red, Digital Silver, Max Brown Metallic, Flaming Orange, Panther Black Metallic Hunk Panther Black, Ebony Grey, Force Silver, Bold Brown, Marine Green, Sports Red, Blazing Red KARIZMA Power Black, Ebony Grey, Daring Yellow, Spotlight White, Sport Red KARIZMA ZMR Panther Black Metallic, Vibrant Orange, Blazing Red, Spotlight White IMPULSE Grassland Green, Deep Sea Blue, Terra Rossa, Canyon Orange

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2.7 GOOD LIFE PROGRAMME The Hero MotoCorp GoodLife Program is designed to compliment your good life in every way. It brings you an easy to use privilege card packed with special rewards and benefits. And it doesn‟t end here. It also provides you with a free riders‟ insurance worth 1 Lakh to ensure your peace of mind. What‟s more, your Hero MotoCorp GoodLife Program membership rewards you with points on all your spends. So make the best use of your card and redeem your points for fabulous rewards! Winner of the month:- All members enrolled in a month get a chance ot participate in an exciting lucky draw and 4 lucky winners get a chance to win a Splendor+. Referral Points :- Earn additional 3000 points on referring a Hero MotoCorp two-wheeler to your friends-n-family members and 6000 points on upgrading your own two-wheeler. First Transaction Benefit :- You can earn the „First Transaction Gift‟ on your first program transaction through the card and also earn 500 points as first transaction benefit. Discount on Spares & Accessories :-Start receiving a special discount of 5% on the purchase of spares and accessories on your successful enrollment and free wash coupon (with limited validity period). Points Earned on Money Spent :-Accumulate points on the purchase of service, spares and accessories at an authorized Hero MotoCorp dealership or service centre. Each rupee spent gets translated into one point earned. Free Rider's Personal Insurance:-Get a free Personal Accidental Insurance worth Rs. 1 lakh on your successful enrolment. Go Green:-Get 50 Green Reward points for every Pollution Under Control check of your vehicle. Present the Pollution Under Control certificate to the dealer and earn your points. Service Bonus :-Get 100 points per service and 500 as continuity bonus on every 6th regular service Bonus Points On Birthday :-Earn bonus double points for every transaction done on your birthday and get special greetings too. *Terms & Conditions Apply Special Value Offers :-Exclusive invities to events and special value offers from our partners, selected especially for you. Redeem points, take home your gifts As you continue your journey with us, you can redeem your points for fabulous gifts.

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2.8 DEALER PROFILE

Type

Public company

Industry

Automotive

Founded

5th July 1995

Location

Subhash Nagar Nr.Radhey Shyam Bhavan,

Key people

Mr. Sachin Anand

Products

Motorcycles, Scooters

Revenue

40 Crore in a year

Parent

Hero Group

Website

heromotocorp.com

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CENTRAL MOTORS Hero Honda dealer in Sagar. CENTRAL MOTORS Subhash Nagar Nr.Radhey Shyam Bhavan, Sagar - 470002, Phone: 07582-504788/246749 Email: [email protected]

DEPARTMENT :1. Sales 2.Spares 3.Services (pre delivery inspection, good life, extended warranty) FINANCE AVAILABLE FROM :1.INDUSIND BANK LTD 2.HDFC 3.ICICI 4.SHRI RAM CITY FINANCE 5.UNION FINANCE PRIVATE FINANCE available from:1.APJ FINANCE 2.DHANESH FINANCE 3.BEARER FINANCE

2.9 COMPETITORS 1. BAJAJ 2. HONDA 3. TVS 4. SUZUKI 5. YAMAHA Page | 19

2.10 DEALER’S ORGANIZATION STRUCTURE OWNER

Show Room

Service Station

Godown Incharge

Floor Line Suplier

incharge Mechanic s

Front Line suplier

Delivery bike Helper

P.D.I. Incharge

Wash boy

Account Manager Delivery boy

incharge Cashier

Sales Executive

R.T.o. insInsurance

P.D.I. Incharge

Service Adviser

Bill Booking Executive

Mechanic s Parts supplier

Finance Executive

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Hero Motor Cob bikes available at CENTRAL MOTORS showroom in Sagar

Pleasure

CD Dawn

CD Deluxe (Spoke and Kick)

CD Deluxe (Spoke and Self)

CD Deluxe (Alloy and Kick)

CD Deluxe (Alloy and Self)

Splendor Plus (Spoke)

Splendor Plus (Alloy)

Splendor Nxg(Spoke and Kick)

Splendor Nxg(Spoke and Self)

Splendor Nxg(Alloy and Kick)

Splendor Nxg(Alloy and Self)

Super Splendor

Passion Plus (Spoke)

Passion Plus (Alloy)

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Passion Pro (Spoke)

Passion Pro (Alloy)

Glamour (Drum and Alloy and Self)

Glamour (Disc and Alloy and Self)

Glamour PGM Fi (Drum and Alloy and Kick)

Glamour PGM Fi (Disc and Alloy and Self)

Achiver (Disc and Alloy and Self)

CBZ Xtreme

Hunk

Karizma

Karizma ZMR FI

Splendor Pro

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CHAPTER - 3 REVIEW OF LITERATURE

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HUMAN RESOURCES MANAGEMENT HR Philosophy  Caring, show respect, compassion and humanity for colleagues  Work cohesively with colleagues across the group  Encourages self-sufficiency  Employees' relatives at Pune have been encouraged to form various industrial co-operatives engaged..  The Tata Motors Grihini Social Welfare Society caters to employees' women dependents'.

H.R Policies  Executive Selection Scheme (ESS)-ESS is a fast track programme for accelerated growth of high potential professionals.This facilitates their early advancement to challenging and visible assignments through a very systematic procedure.  Candidates selected gain a huge lead in terms of promotion and learning. They are promoted to Manager's level thereby saving almost10 to 13 years of work time.  The successful candidates are relieved from their current jobs and put on various project based training programmes.  If the candidates do not possess management education, they undergo a 4 months MEP at IIM, Ahmedabad.

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 The HR-Training Division of Tata Motors has also bagged the prestigious and internationally recognized “Golden Peacock National Training Award” in the category of ‘Large Employer’

Chairman's Statement  Conscious strategy of expanding its product range and its geographic spread in order to reduce its dependence on one single economy and one single business cycle.  joint venture  passenger car markets in South Africa, Spain and Italy.  Construction of the new manufacturing plant (jointly owned with Fiat) at Ranjangaon.

Recruitment Objectives 1. to attract people with multi dimensional skills and experiences that suit the present and future organizational strategies; 2. to induct outsiders with a new perspective to lead the company; 3. to infuse fresh blood at all levels of the organization 4. to develop an organizational culture that attract competent people to the company 5. to search or headhunt/head poach people whose skills fit the companies values; 6. to devise methodologies for assessing physiological traits; Page | 25

7. to seek out non conventional development grounds of talent; 8. to search for talent globally and not just within the company; 9. to design entry pay that competes on quality but not on quantum; 10. To anticipate and find people for position that does not exist yet.

Sources of Recruitment The sources of recruitment are broadly divided into internal sources and external sources. Internal sources are the sources within an organization pursuit. External sources are the sources outside organization.

Internal Sources  Present permanent employees  Present temporary or casual or part time employees  Retrenched or retired employees  Dependent or deceased, disabled, retired and present employees  Employee referrals  Promotions  Transfers  Present employees  Scouting  Advertising  Create employer brand e.g Ashok Leyland, Aditya birla group etc

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Advantages of Internal Recruitment

 Cheaper and costly to recruit  Employees are already familiar with company  Can boost employee morale  Weakness and strengths of candidate is already known.

Disadvantages of Internal Recruitment  Limits the number of potential applicants.  No new ideas can be introduced from outside business.  May cause resentment amongst employees not appointed.  Creates another vacancy which needs to be filled.  Departments can “raid” other departments for best employees

External Sources  Campus Recruitment  Private employment Agencies/ consultants  Public employment exchange  Professional organization  Data banks  Casual Applicants Page | 27

 Similar Organizations  Trade Unions

Advantages of External Recruitment  Outside people bring in new ideas  Larger pool of worker from which to find the best candidate  People with wider range of experience can apply.

Disadvantages of External Recruitment  Longer process  More expensive process due to advertisements and interviews required.  Selection process may not be effective enough to reveal the best candidate.

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CHAPTER 4 RESEARCH METHODOLOGY

Page | 29

Research Methodology:Section A: - Objective 1. To know HR Management of hero motocorp bike. 2. To identify the factor which influences on customer decision.

3.

To know which medium play important role for purchasing bike.

Section B:- Research Plan

RESEARCH PLAN

Research Design:

Descriptive

Research Method Used

Survey

Research Technique Used

Questionnaire

Data Collection (location)

Sagar

Sampling Plan

convenience

Sample Size

100

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CHAPTER 5 DATA TABULATION, ANALYSIS AND RESULT

Page | 31

Respondent Profile:1. Gender profile : Table 1: Indicating gender profile of the respondents Gender

Percent

Male

75

Female

25

Total

100

Interpretation: 75% of the respondents were male and 25% of the respondent s were female.

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2. Age profile : Table 2: Indicating age profile of the respondent Age

Percent

18-19

5

20-29

41

30-39

29

40 & above

25

Total

100

Interpretation: 41% of the respondents fall in the age group of below 20-29, 29% of the respondents fall in the age group of 30-39 and 25% of the respondents fall in the age group of 40 and above. 5% of the respondents fall in the age group of 18-19, Page | 33

3. Occupation of the respondents : Table 3: Indicating Occupation of the respondents Occupation

Percent

Business

43

Service

32

Students

5

Agriculture

20

Total

100

Interpretation: 43% of the respondents were business class, 32 % of the respondents were service class, 20 % of the respondents were agriculture, 5 % of the respondents were student. Page | 34

4. Income of the Respondents : Table 4: Indicating Income of the respondents. Income

Percent