Helpdesk or desktop support or deskside support or tech support

Warren E. Lindemon III, MCP 22334 Cave Hill Rd (410) 493-4645 Smithsburg, MD 21783 [email protected] Results Oriented Microsoft Certified Professional with Extensive Customer Servic e and IT Background SUMMARY OF QUALIFICATIONS * Proficient Troubleshooting skills for Windows95/98/ME/2000/professional/XP/Vis ta/7 and Microsoft Office 2003/2007 and Office Communicator * POS Troubleshooting * Networking with workgroups * Management experience * Extensive Customer Service Background * Replace, repair and Troubleshoot hardware * Solid decision-making and problem resolution skills * Service Center Help Desk Ticketing System RELEVANT EXPERIENCE ACS through Compucom (Contract) October 2010 to Present Helpdesk/Deskside Support * LAN\WAN Connectivity * Solve all software/hardware issues * Replaced\Repaired Hardware Apex (1 Month Contract) September 2010 to S eptember 2010 Helpdesk/Deskside Support at Capital One * LAN\WAN Connectivity * Solve all software/hardware issues * Replaced\Repaired Hardware McCray Chiropractic Network/Systems Administrator May 2008 to July 2010 * Designed, built and configured network utilizing Windows 7 and Windows Small B usiness Server 2003 * Solve all software/hardware issues * Maintain all computer and related equipment * Recommend software/hardware upgrades * Data Recovery * Designed and implemented disaster recovery protocols Interface Computer Communications, Inc(Contract) July 2008 to April 2009 Lead Help Desk Analyst/Specialist (Long term contract with Citigroup Corp. thru Dell Inc.) * Solve all aspects of software/hardware issues. * LAN/WAN connectivity. * Decommission systems old systems and deploy new systems. * Troubleshoot IT issues via Service Center Help Desk Ticketing System. * Assist upper management with software/hardware purchase making. * Promoted from Jr. Help Desk Analyst to Lead Help Desk Analyst/Specialist on 9/ 08 Direct Source, Inc. (Contract) June 2008 Field Tech (Contracted to install new servers at various locations)

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Connected the new server to the stores switch. Ran file transfer script to automatically transfer files from the old server t the new server. Disconnected and pack old server to be shipped to corporate. Moved the new server into place and straighten up the server room and cables t make them look neat and tidy.

Interface Computer Communications, Inc.(Contract) March 2008 to June 2008 Field Tech (Contracted to relocate workstations at various locations) * Disconnect and reconnected network computers and peripherals. * Installed 15 new workstations including loading a drive image and installing v arious drivers. * Performed basic troubleshooting. * Remapped network drives and printers along with mapping folders for the email client. * Replaced/repaired hardware. McCray Chiropractic and Health Restoration Clinic(Contract) February 2008 to Mar ch 2008 Network Administrator (Contracted to setup new network) * Install setup and troubleshoot wireless network and hardware. * Troubleshoot security issues. * Changing network from Workgroup to Active Directory Domain on Windows Server 2 003. * Installed and set up server 2003, network infrastructure, and 6 Windows Vista workstations and supplied end user training. * Suggested a back up plan, recommending back up software including how to use i t how often to use it and what settings to use to minimize time taken to make ba ck ups as well as the time needed to restore them.

EDUCATION/CERTIFICATIONS ComputerTraining.com November 2007 to May 2008 Microsoft Certified Systems Engineer Training Program MCP-Microsoft Certified Professional, January 2008 Coursework included: Microsoft Windows XP Professional 70-270, Managing and Mai ntaining a Microsoft Windows Server 2003 Environment 70-290, Implementing, Manag ing, and Maintaining a Microsoft Windows Server 2003 Network Infrastructure 70-2 91, Microsoft Internet Security and Acceleration Server 2004 70-350, Planning an d Maintaining a Microsoft Windows Server 2003 Network Infrastructure 70-293, Pla nning, Implementing, and Maintaining a Microsoft Windows Server 2003 Active Dire ctory Infrastructure 70-294, Designing a Microsoft Windows Server 2003 Active D irectory and Network Infrastructure 70-297

TECHNICAL SKILLS Microsoft Windows 2003 Pro/Server/XP installation and configuration, Active Dire ctory administration and design, Active Directory Migration Tool (ADMT), DNS, DH CP, Routing, Remote Access, TCP/IP and troubleshooting network connectivity, Win dows 2003 Network Infrastructure, Windows 2003 Directory Services, Windows 2003 Network Environment, Windows 2003 Directory Services Infrastructure, Windows 200 3 Network Security, LAN/WAN, routers, switches, hubs, firewall, fault tolerance, RAM, hard drives, and network protocols