Help Desk Support, Desktop Support, Technical Support

KATHRYN C. WEBER 5902 Grossman Court, Las Vegas, NV 89122 Phone: (702) 476-9284, Cell: (626) 617-0782, [email protected] Objective Seeking a challenging and responsible position in Information Technology where I can utilize my fullest potential and gain experience through growth opportuniti es. Specialized Skills • COMPTIA A+ Certified Professional 7

Microsoft Windows 2000/XP/Vista/Windows

Work Experience Help Desk Support Pacific Alliance Medical Center Los Angeles, CA 04/10 – 07/10 • Managed users in Active Directory and Meditech password resets. • Installed Meditech Software on end-users laptops and desktops. • Handled, received and resolved 30+ calls daily. • Completed work using Meditech Software ticketing application to log-in calls/cre ating work tickets. • Provided Help Desk/Desktop phone support for Management Information Systems Depa rtment.

Help Desk Analyst Kaiser Permanente Corona, CA 11/07 – 01/09 • Networking and internet connectivity issues, Active Directory, and password rese ts. • Supported Windows operating systems XP/2000 and Microsoft Office Applications. • Completed work using Remedy Software ticketing application to log-in calls/creat ing work tickets. • Provided 1st level critical technical support over the phone for Kaiser’s medical/ dministrative staff. • Worked 100% over the phone, received and resolved 50 to 80 incident calls a day. • Resolved various technical problems ranging from PC’s, hardware, software, network rinters, LAN. Computer Technician BestBuy Service Center Chino, CA 04/06 – 11/06 • Verified proper paperwork, and documents items included with unit. • Repaired/serviced/replaced parts, boards, and equipment for Hewlett Packard and Compaq computers. • Installed system boards, processors, memory chips, power supplies, video and sou nd cards, hard drives, floppy drives, CD-ROM read-write drives, and DVD drives. Field Technical Support HealthCare Partners Medical Group Torrance , CA 09/04 – 01/05 • Provided Desktop Support for Windows 98, NT, 2000 and XP platforms. • Installed PC software and hardware components and configured workstations. • Worked from job order tickets using Unicenter ServicePlus Service Desk by Comput er Associates. • Worked with end users to improve their ability to utilize system capabilities, d etermine problems and develops appropriate solutions to those problems. Postal Clerk United States Postal Service Baldwin Park and Irwindale, CA 11/03 – 04/04 • Set up/arranged/replenished displays and merchandise racks. • Performed a variety of postal sales and customer services at a retail window. • Informed customers regarding special offers, relating merchandise, and specialty products.

Education & Training Network Security Administrator Training I.D.T. Technologies, Inc. Glendale, CA 2009 B.S. Technical Management DeVry University Pomona, CA 2007 Computer Networking Certificate Maric College Irwindale, CA 2006 A.S. Information Technology/Networking ITT Technical Institute West Covina, CA 2002 Military Service Administrative Specialist e Discharge

UNITED STATES NAVY

Honorabl