Help Desk Support Analyst, Desktop Support Technician, with 2 years experience looking for a Entry-level position....
ANNAROSA LOPEZ 3122 W. Ainslie St. 79-224-2852
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Chicago, IL 60625
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[email protected]
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Recent Graduate with Information Technology Degree and IT Support / Technician E xperience, Well Positioned for Role as Desktop Support Technician / Help Desk T echnician / Help Desk Analyst SUMMARY OF QUALIFICATIONS * Recent graduate from degree program with record of success in providing deskto p / telephone IT support and services in educational / research settings and con tract environments for Fortune 500 clients. * Analytical problem solver with proven skills in troubleshooting network connec tivity and software; solid experience in installing systems, applications, hardw are, and peripherals. * Dependable, productive team player who ensures desired results through consist ent effort, outstanding customer service, and interpersonal skills. * Strong bilingual communicator with fluency in Spanish as a second language. TECHNICAL SKILLS PLATFORMS AND TOOLS * SOFTWARE: * OPERATING * HARDWARE: Devices * NETWORKS:
Microsoft Office (Word, PowerPoint, Excel), Laserfiche, Hummingbird SYSTEMS: Windows 7 / XP / Vista / 2000 Desktops, Laptops, Monitors, Workstations, Printers, Scanners, UPS HTCP, TCP/IP, IPV4
EDUCATION AND TRAINING ASSOCIATE OF APPLIED SCIENCE, INFORMATION TECHNOLOGY, 2010 BLINN COLLEGE, Bryan, TX TRAINING * Microsoft Specialist Certificate * Web Specialist Certificate * UNIX Specialist Certificate PROFESSIONAL EXPERIENCE PC TECHNICIAN (TEMPORARY), 2010-2011 PARADIGM TECHNOLOGY / MIDWESTERN REGIONAL MEDICAL CENTER CONTRACT, Chicago, IL * Backed up data to server and migrated into new PC replacements; upgraded deskt ops, laptops, and tablets. PARTNERS IN IT / WELLS FARGO CONTRACT, College Station, TX * Replaced all CRTs and other outdated monitors, OBS workstations, MICR printers , Addmaster receipt printers, and UPS devices; changed out SigPads / PinPads wit h VeriFone combo. SMARTSOURCE, INC. / BEST BUY CONTRACT, College Station, TX * Installed updated UPS devices, POST systems, and monitors.
CUSTOMER SERVICE REPRESENTATIVE (TEMPORARY), 2010 VOLT, College Station, TX Leading IT staffing firm * Enhanced client relationships by interfacing with customers during outbound ca lls. CONSULTANT / CONTRACT, 2010 NORMAN BORLAUG INSTITUTE, TEXAS A&M SYSTEM, College Station, TX Agricultural development research institution * Set up 22 computers on one-month schedule, configured / installed hardware and software, and performed troubleshooting on network connections. STUDENT WORKER I, 2009-2010 AGRILIFE EXTENSION, TEXAS A&M SYSTEM, Bryan, TX Community-based agricultural education network * Set up, maintained, and repaired systems, hardware, and peripherals, installed / troubleshot software, and delivered telephone and face-to-face support. ADDITIONAL EXPERIENCE * Server, Los Cucos Mexican Cafe, College Station, TX * Insurance Sales Representative, Fred Loya Insurance, Bryan, TX * Sales Representative, Dillards Department Store, College Station, TX COMMUNITY LEADERSHIP * * * *
Volunteer, Volunteer, Volunteer, Volunteer,
Radio M*A*S*H, 2004 Early Head Start, 2004 Childrens Museum, 2001 St. Joseph Rural Health Center, Postpartum, 2001
