Healthcare Facility Department Manager Director in Portland OR Resume Glyndon Ruth Kimbrough

GLYNDON RUTH KIMBROUGH ▪503-850-4966 ▪ Lake Oswego OR 97035 ▪ [email protected] Award-winning Healthcare Administrator with track record of success in leading organizations to optimal revenue and profit performance. Expertise in P&L management, operations, turnarounds, startups, profit and not for profit experience, innovative programming and regulatory compliance. Transformed $4 million 162-bed nursing facility into $10.5 million active-living community for long-term care. Implemented Eden Alternative strategies; selected out of 12 peers for Administrator of the Year recognition. Converted $200,000 budgeted loss into $1.5 million profit in 2 years while igniting revenue growth from $3.2 million to $5.5 million. Developed new programs/services, increasing Medicare business 12-fold; won Administrator of the Year award. Insightful Leader experienced in restructuring operations to achieve corporate objectives while creating roadmap and vision for innovation/evolution in long-term care; builds high-performance teams via Culture Change models.

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Cut employee turnover from 300% to 17%; launched education reimbursement, daycare and sick-care programs. Turned loss to profit in 7 months while increasing revenue to $7+ million; expanded census from 59 to 80 residents. Bolstered family and resident satisfaction from 27% to 98% in 6 months through new programs. Cut costs $1 million per year by building in-house resources and eliminating outsourcing; improved quality of care. Key in revitalizing 117-bed operation; cleared 59 deficiencies in < 4 weeks; averted facility shutdown.

MBA, Healthcare Management, University of Phoenix ▪ BA, Humanities, San Diego State University Certificate, Long-Term Care Administration, University of North Carolina Licensed, Long Term Care Administrator (#7001), Administrator Preceptor (TX) and EDEN Alternative Associate, Residential Care Facility Administrator Certificate Instructor, Long Term Care Administration, Midland College, Midland, TX, 1997-2005 Director of Education/Patient Support Services, Alzheimer's Association of West Texas, 1995-1996 ___________________.

PROFESSIONAL EXPERIENCE

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Owner and Consultant, INNOVATION in LTC MANAGEMENT, Lake Oswego,OR Culture Change Pioneer, Innovator and Speaker Communication Training for LTC Managers and Management Teams Best Practice Trainer Turnarounds in LTC both Skilled and RCF/ALF

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Executive Director, MIRAMONT POINTE, Clackamas, OR 2011 to 2013 147 apartments RCF and ALF with RCF Dementia Center, Private Pay Doubled ancillary income by changing the quarterly review process Introduced Culture Change principles and introduced self staffing, consistent assignment and a

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lead aide program – adapted from a SNF model Expanded and developed a Best Practice educational program for staff monthly in-services and developed a management training program for department heads to up level management skills Overhauled a debilitated dining program to an upscale restaurant model Remodeled the Dementia Center and activity programming to a Best Practice model Significantly Improved Resident and Staff satisfaction levels over previous years.

Administrator, CARE CENTER EAST HEALTH & SPECIALTY CENTER, Portland, OR

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2007 to 2011

$10.8 million 96 -bed dually licensed facility ▪ Private Pay, Medicare, Medicaid and Hospice Excellent turnaround and best regulatory performance in facility history Introduced Culture Change principles creating reduction in turnover by 150% , developed Mentor Program for Nurse Aides, Developed problem solving Learning Circles Change center population from alcohol/drug center for homeless to renowned Therapy Center for rehabilitation of the elderly Spurred a Medicare rate change which increased 30% in one year through development of a stronger Therapy Rehabilitation Department. Administrator, CRANE NURSING CENTER, Crane, TX, 2005-2007

$7+ million 110-bed nursing facility with Secure Unit ▪ Private Pay, Medicare, Medicaid and Hospice ▪ Recruited to stabilize dysfunctional operation that had changed ownership 11x in past 10 years. ▪ Improved facilities, services and compliance; expanded Medicare reimbursement rate from $112 per day to $350. ▪ Increased family involvement and resident population; introduced new dining, recreation and community programs. ▪ Set up Alzheimer care center; managed team of 78; received zero complaints or deficiencies in 2-year tenure. Administrator, MANOR PARK ELDERCARE, Midland, TX, 1998-2004 $10.5 million 162-bed continuing care facility with Alzheimer’s Center ▪ Private Pay, Medicare, Medicaid and Hospice ▪ P&L responsibility for daily operation of long-term care facility with 145 residents and 165 employees. ▪ Implemented Eden Alternative methodologies, transitioning clinical setting into dynamic community environment. ▪ Reshaped operations, meeting Medicare/Medicare standards; established on-site pharmacy and rehab unit. ▪ Built Alzheimer center and secured certification; repaired adversarial relationship with Dept. of Disability and Aging. ▪ Acted as corporate educator for Alzheimer's Association and Texas Association of Homes and Services for the Aging. Administrator, AVALON PLACE NURSING CENTER, Odessa, TX, 1996-1998 ▪ ▪

$5.5 million 115-bed nursing facility ▪ Private Pay, Medicare, Medicaid and Hospice Spearheaded operational and financial turnaround; stabilized staff attrition and launched training programs. Boosted Medicare business; upgraded facilities, practices, services and vendor relations; restored profitability.