Hair Salon Management System

ISYS114 2008 – Asg.1

DEPARTMENT OF COMPUTING

ISYS114 2008 – ASSIGNMENT 1 Due: 19 September 2008

Please Print Clearly In CAPITALS Surname First Name Student ID Tutorial Group Submitted date/time

Plagiarism Plagiarism is where you use the work of another person and present it as your own. This is akin to stealing and is not permitted. If you are caught encouraging, assisting or committing plagiarism, you will receive negative marks for the work and possibly suspension from the unit. The University’s plagiarism rules are at: http://www.mq.edu.au/senate/acmanual/htm/79.htm

Office Use Only: Q1 Q2 Q3 TOTAL

It is in your interests to familiarise yourself with these rules.

1

Hair Salon Management System Assignment 1 For assignment 1 you need to read the following case study and do the following tasks: •

Draw a Use-Case Diagram with at least four use cases. (1 mark).

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Complete a Use-Case Glossary with four use cases. Make assumptions where necessary (4 marks). The use-case glossary should include: the name of use case, use case description, and participating actors and their roles (see lecture notes slides 38)

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Prepare a Use-Case Narrative for the “Make appointment” use case described in the case study (5 marks). The use-case narrative should include: use-case name, primary business actor, other participating actor(s), description, precondition, trigger, typical cause of event, alternative courses, postcondition.

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Draw an E-R diagram for the data model of the case study, which should indicates the attributes necessary for each entity types, primary keys, relationships among entity types and constraints of the relationships. (5 marks)

Note: for use-case diagram and E-R diagram, you can use any drawing tool, e.g., power point, Word, etc. TOTAL 15 MARKS: Submission should be in a Word document or PDF file format and should include your name and student ID number. Late submission will be penalized with 10% per day and after 5 days will NOT be received. Plagiarism (e.g. copying from other students) will be penalized with 0 marks for this assignment and students may FAIL the course.

Your assignment must be submitted in the assignment box marked ISYS114 at E6A ground floor next to the computer labs and you must ALSO submit your assignment to blackboard. Deadline for submission is Friday midnight on 19th September (end of week 7).

Case Background The salon is larger than most hair salons, and it has branches allocated in different places. It has several managers, who also serve customers; 19 permanently employed hair stylists who may work in different locations during the week; and 5 apprentices. The salon also has receptionists at different locations. The hair stylists have varying working hours, but work the same number of hours each week. The work is planned six weeks ahead in two-week units. The schedules are changed continuously, either because hair stylists change their days off or because customers cancel or change appointments. The salon has approximately 1,500 regular customers, all registered with personal information and information about their earlier treatments. Hair stylists use the personal information in conversation with the customer, and the earlier treatment information to plan new treatments. Customers can make appointments by phone or in person, and typically inquire about and negotiate possible appointment dates, time, location and hair stylist. The salon schedules appointments based on which hair stylist is available who can treat the customer, the type of treatment desired, and the date, time and location. Based on the appointments made, the managers draw up plans for each employee’s working day.

The Development Task Our goal in the analysis was to get better understanding of how a system could best support the hair salon’s administrative work. This work is primarily carried out by the managers and the receptionist. The two managers draw up the work schedules, and the receptionist handles appointments. All administrative work is carried out manually at the moment, and requires the managers to work a few hours after the salon closes. They are interested in reducing this time by introducing a computerized system. They also want to incorporate information about the workload from corresponding weeks in the previous year, and use it as a basis for planning because their stylists occasionally have either too much or too little work. Finally, they want to register more customers and engage in more active customer care.

System Definition A system for use in a hair salon in the daily work of managing customers and appointments, as well as earlier treatments of regular customers. The system should also be used by the salon owner for planning employees’ work schedules. Appointments are integrated to help arranging work schedules. The system should be a reliable and fast tool in the daily work and should also be a common medium for work schedules (appointments). The system is based on a single, small (and cheap) PC or Macintosh with a large graphical screen, capable of showing detailed work schedules. The development process should be conducted in close cooperation with the salon employees.