Guest Relations Manager Job Description

Guest relations manager job description Job brief We are looking for an outgoing Guest Relations Manager to make clients feel at home and to guarantee their contentment. You will furnish clients with above-and-beyond service to ensure a memorable and genuine experience. The goal is to sponsor a helpful image by honoring guests’ requests and to achieve high levels of guest satisfaction and engagement.

Responsibilities 

Ensure and provide flawless, upscale, professional and high class guest service experiences



Analyse customer feedback and provide strategic direction to continuously improve overall rating



Respond to guests needs and anticipate their unstated ones



Expect and react promptly to guests’ requirements and inquires



Actively listen and resolve guests’ complaints



Oversee and coordinate all arrivals and departures of special guests (VIPs, SAs etc)



Coordinate and manage communication between guests and staff and follow up to ensure complete service recovery



Promote all amenities, conveniences and programs offered



Direct, coach and manage guest relations team to ensure all standards and operating procedures are adhered to



Appraise team’s performance and produce reports



Examine activities logbook, assign tasks appropriately and implement control schedule daily

Requirements 

X+ years of experience as guest relations manager



X+ years of experience in hospitality



Adequate knowledge of personalised services principles and processes



Experience with needs assessment techniques, quality standards and satisfaction evaluation techniques



Familiarity with industry’s latest trends



Hands on experience with guest relationship management software



Proficiency in English, multilingualism will be considered an asset



Guest service orientation and drive



Excellent problem resolution skills along with outstanding communication and active listening skills



Ability to work flexible hours



Highly responsible and reliable with a professional presentation



BS degree in hospitality management, business administration or related field

Overview According to the Bureau of Labor Statistics, service occupations are by far the largest occupational group, accounting for two-thirds of the hospitality industry's employment. In 2006, approximately 62,000 establishments provided overnight accommodations to all kinds of people with different types of budgets and needs. In that same year, hotels and other accommodations provided 1.8 million jobs in the U.S. The overall hotel job growth between 2006 and 2016 should increase by 13.9 percent. Hotel guest services, which include the guest relations officers, will see a 6.7 percent job increase. Job Description A hotel guest relations officer (GRO) is at the forefront of customer service. He or she is one of the first hotel workers to greet guests as they arrive. The GRO provides hotel guests with above-and-beyond service to ensure their experience will be worth remembering. The position ensures that guests are happy from the moment they step into the hotel until they leave. Sometimes, he or she continues to provide superior customer service after the guests are long gone. Duties and Responsibilities A guest relations officer gives each guest a personal recognition. This could be in a form of memorizing names of the customers or addressing them with the correct salutations, such as "Miss", "Sir", "Ma'am" or "Senator." Although a GRO would not be able to memorize the names of all the hotel guests at a given time, he should remember a hotel guest's name after two transactions. A GRO meets and greets arriving guests and bids them farewell as they leave. He reviews the arrival list daily and assists in preparing and distributing welcome amenities. GROs escort VIPs to their rooms and check them in before their arrival. A GRO attends promptly to customers' inquiries and assists them with their needs. When it comes to complaints, he allows guests to speak first and then provides solutions to their issues or concerns. He logs the day's activities in a logbook to ensure that the next person on duty is familiar with everything that needs extra attention. A guest relations officer should always be present in the hotel lobby and should maintain proper decorum at all times. He should respond quickly to calls in case he is not at his post. He also promotes all the facilities of the hotel and knows the surrounding areas when asked for directions. A GRO should also be familiar with the best places to tour, shop and dine. Appearance The guest relations officer should always be neat in appearance. The person should always wear a complete uniform within the standards set forth by the hotel management. He or she should show his identification tag so that guests know his name. Hair should be neat and should have a color that is within guidelines, which means no unnatural hair colors. A female GRO should wear makeup that is not overbearing, keeping the look simple, professional and natural. She should make

sure her fingernails are clean with no visible tattoos and no earrings on parts of the face other than the ears. She should wear only a pair of stud earrings on her earlobes (men should not wear earrings at all). A GRO should not only look clean but also smell pleasant. Since most of the time the GRO will be conversing with guests, it is important that her breath smells fresh; however, chewing gum is not permissible at work. Benefits Aside from the job satisfaction of seeing that guests are happy with the services that they provide, GROs also enjoy the amenities of working for hotels. Hotel employees and their families get discounted rates at every location they serve. Some hotels offer employee discounts when dining at hotel restaurants or while utilizing in-room dining services. Depending on their employers, they may also get retirement benefits in the form of 401K, pension plan or stock options. Full-time employees also get health and medical benefits. According to indeed.com, as of 2009, the average annual income of a hotel guest relations officer was $49,000. Potential A guest relations officer can apply for promotion within the company. For example, he or she can apply for a supervisory or management position. A GRO can become a guest relations supervisor/manger, front desk supervisor/manager and may become a duty manager or hotel manager given enough experience, additional training and experience. To help gain a management position within the company, a GRO should pursue higher education; aside from a four-year college degree, he should also complete a master's degree. A good foundation would be a Bachelor of Science in Tourism or any business course, and then Master's in Business Administration.

Interview questions samples of Hotel guest relation officer You can use free interview questions samples of Hotel guest relation officer by links as below: 1. 2. 3. 4.

Tell me about yourself? Could you tell me the reason you left your previous job? What is your greatest weakness? What is your expected salary if you are employed for hotel guest relation officer position?

5. Describe top skills which a hotel guest relation officer must have? 6. Give me an example of how your major weakness has caused problems at your job? 7. Give me an example of when you successfully motivated your staff using incentives or rewards? 8. What are the most difficult decisions to make? 9. How do you handle it if the boss is wrong? 10. Give some examples of teamwork? 11. List qualifications/techniques you used when you worked as a hotel guest relation officer? Tell me how you dealt with them? 12. Do you prefer to work independently or on a team? 13. When was the last time you were angry? What happened? 14. How do you handle stress/pressure? 15. What are necessary key tasks which a hotel guest relation officer must perform? 16. What steps are involved in determining the retention period for records? 17. Why do you choose hotel guest relation officer as your career? 18. How would you describe your work style? 19. Describe a typical work week? 20. Tell me how do you do to apply ISO 9001 to your performance? 21. Name the factors to consider in determining the appropriate retention period for records. 22. Do you have any questions about the job you are applying for?

II. Tips to answer Hotel guest relation officer interview questions Refer some tips for your hotel guest relation officer answers: 1. Ref list of: 36 officer interview questions. 2. First, identify key goals, tasks, job description of hotel guest relation officer position and then make a list of questions: How to do, How to perform to reach… and answer them. 3. Make a list of things which are necessary for an interview such as common interview questions, interview answer tips… and prepare them carefully. 4. Do listen interview questions carefully and then think twice before speaking out your answers. 5. Practice fluently before entering an interview. 6. Prepare examples which you will use in your interview answers. 7. Use free e-book “75 common interview questions and answers” as your reference. 8. Do not forget to send the employer a thank letter after finishing your interview few days later. 

Answers to interview questions: Tell me about yourself

I. Steps to answer interview questions: Step 1: Give a brief introduction about yourself: For example: My name is Peter. I graduated from XYZ University with bachelor degree in Sales. After 5 years working as a Sales Manager, I have well experienced in training, mentoring and motivating other sales personnel to achieve the goals of the Company. Step 2: Give a brief summary of your experience in your latest positions: Give a summary of 2-3 latest companies that you have worked for and companies that have helped you succeed with your new jobs. For example: recently, I have worked for ABC Company as Sales Manager for North-East Region. With my skills from training courses, I developed many sales campaigns which contributed much to the development of new customers and maintenance of current customer base. After 6 months, my sales force and I did regain the company’s market and promote the sales revenue up by 37%.

Step 3: Connect your ability to the employer’s requirements: Never assume that the employer will by himself be able to connect all of your abilities to the job requirements. Step 4: Make a concerning question: With a concerning question, it will help you gain “control” of the interview. You may reduce the stress of the interview with such questions. For example: I would like to know the strong points of your company’s current Sales force.

II. Some tips in answering: 1. Records/references: when giving information about yourself, remember to provide records/references as well; 2. Don’t make up the information: your information will be kept as records for a long time when you are employed. Also, the employer has many ways to checking whether your information provided are correct or not. Therefore, give the most faithful information as possible; 3. Practice: to answer well an interview question, you can practice with your friends or do it by yourself in a private room. Be sure that your answer is brief and within 3 minutes; 4. Keep information brief and relevant: Try making your answers more and more concise; Try to give much information in as short time as possible; 5. Eliminate irrelevant and unnecessary information. 6. DO: Tell a story … your career story. 7. DO: Give a quick overview of your career thus far, with emphasis on your most recent job. 8. DO: Wrap up with “What I’m interested in doing next is…” and be sure your answer points to the job you are interviewing for. 9. DON’T: Give your life story. 10. DON’T: Give too much detail.

The best creative way to answer this question: Tell employer about your stories: Ideals for your stories that can be: 1. Establish your identity and reveal your personality. 2. Make you memorable. 3. Establish trust. 4. Establish an emotional connection between storyteller and listener and inspires the listener’s investment in the storyteller’s success. 5. Illustrate skills, accomplishments, values, characteristics, qualifications, expertise, strengths, and more. 6. Explain key life/career decisions, choices, and changes. 7. Help you portray yourself as a strong communicator. Why did you leave your last job? One of the most frequent questions in any interview is that “Why are you leaving your last job?” or “Why did you quit your last job?” “Why did you leave your last job?” “Why are you leaving your last job?” …..

1. You should avoid answers that: • Speak ill of your old boss, colleague, etc.; • They punished me many times for… • I did not complete my job. • Don’t badmouth your previous or current employer. • Don’t badmouth your previous or current boss.

2. Some sample answers to the interview question: “Why are you leaving your last job?” • There is no opportunity to promote in my current job and I’m ready to face a new challenge; • I have worked there for 04 years with much experience and skills. I want to be promoted but the Company do not offer me that opportunity; • The company has cut down with its focus on the business line my job is responsible for; • My family transferred to another region, or, my current workplace is too far away from my home;

• My old company often paid late and had inadequate compensation policy. • I recently achieved certification and I want to utilize my educational background and technical skills in my next position. • I am interested in a job with more responsibility, and I am very ready for a new challenge. • I left my last position in order to spend more time with an ill family member. Circumstances have changed and I’m more than ready for full-time employment again. • I was commuting and spending an hour each day on travel. I would prefer to be closer to home. • To be honest, I wasn’t considering a change, but, a former colleague recommended this job to me and was intrigued by the position and the company. It sounds like an exciting opportunity and an ideal match for my qualifications. • This position seemed like an excellent match for my skills and experience and I am not able to fully utilize them in my present job.



What is your greatest weakness?

I. Ways to answer: 1. First way: Turning your strong point into weak point. For example: I am a perfectionist and therefore, I rarely believe in anyone who can work as well as me. As a result, I am afraid to delegate important tasks to others. This approach has a weak side as that if you are not clever, you will cause the employer to believe that you are cheating him. 2. Second way: Solving your weakness absolutely. A better approach is that you state one point which was once your weakness, but you have done well to resolve it. For example: I tended to be a perfectionist, therefore I didn’t like to delegate to others. But I have found out that in order to develop the organization, everyone in the organization must be experienced with many tasks and this is very good for an efficient team work.

II. Steps to answer: • You need to show it through your attitude and voice: It is really your weakness. And, you may also state some situations how much that weakness has caused you difficulties. • Give your solution to resolve that weakness, partly or wholly. • Solutions to a weakness may be training, mentoring, etc

III. Interview Tips for “weakness” question: • This is a common question in any interview, so don’t try to avoid answering it. • Never mentioning a weakness that relates to a crucial requirement of the job. • Don’t try to make up a weakness. • Don’t say you have no weakness. No one is perfect, therefore, you shouldn’t say you have no weakness.

IV. Best answers: 1. I had difficulty with calculus during college, but I persevered with tutoring assistance and extra effort and completed 2 levels with a B minus average. 2. I’ve learned to make my perfectionism work to my advantage at work. I am excellent at meeting deadlines, and with my attention to detail, I know my work is correct. 3. I used to like to work on one project to its completion before starting on another, but I’ve learned to work on many projects at the same time, and I think it allows me to be more creative and effective in each one. 4. I like to make sure that my work is perfect, so I tend to perhaps spend a little too much time checking it. However, I’ve come to a good balance by setting up a system to ensure everything is done correctly the first time. 5. I used to wait until the last minute to set appointments for the coming week, but I realized that scheduling in advance makes much more sense. 6. Sometimes, I spend more time than necessary on a task, or take on tasks personally that could easily be delegated to someone else. Although I’ve never missed a deadline, it is still an effort for me to know when to move on to the next task, and to be confident when assigning others work.

Welcome to Stoke Park Founded in 1908, Stoke Park is the perfect place to enjoy life in a five star and friendly atmosphere. We provide a unique combination of the traditions of an exclusive club and the best of today's sporting, leisure, entertaining and hotel facilities in one of the most convenient locations in Britain: only 35 minutes from London and 7 miles from London Heathrow. We are a 300 acre private estate and offer:  49 exquisite bedrooms and suites (5 AA Red Star Hotel)  3 restaurants and bars including Humphry’s, fine dining (3 AA Rosette)  27 hole Championship golf course designed by Harry Colt  10 private rooms for conferences and entertaining, indoor teaching facilities for golf and tennis  13 tennis courts (indoor, artificial clay and grass)  11 treatment room spa and nail bar  Indoor swimming pool, large state-of-the-art gym, exercise, spinning and hot yoga studios  Crèche, games room and playground. Tell me about yourself My name is Lucian. I graduated from The Academy of Economic Studies –Hyperion with bachelor degree in Trade and Tourism. After 5 years working as a Marketing Manager( sales,event organizer, I have well experienced in training, mentoring and motivating other sales personnel to achieve the goals of the Company. In this moment, I am working for Royal Hotel as Marketing Manager. With my skills from training courses, I developed many sales campaigns which contributed much to the development of new customers and maintenance of current customer base. After 6 months, I did regain the company’s market and promote the sales revenue up by 30%. (I would like to know the strong points of your company’s current Sales force.) What are your biggest strong points? Great communication skills; • Ability to adapt to the change in company culture; • Ability to solve problems flexibility; • Hard-working; • Ability to learn from failure; • Group work spirit. Why did you leave your last job? There is no opportunity to promote in my current job and I’m ready to face a new challenge What are your career goals? My long-term goals involve growing with a 5 stars proprety (company) where I can continue to learn, take on additional responsibilities, and contribute as much of value as I can. Front of the House Manager.

 Why do you want to work here/ for us/ for this organization? Working for Stoke Park Hotel & Spa resort will be a challenging and beneficial experience to me.  What is your greatest weakness? Trust  How long would you expect to work for us if hired?

I’d like it to be there a long time; as much as you permit me and believe that I am doing a good job to remain in your company.  Why should we hire you? Because I have what it takes to fill the requirements of this job – solve customer problems using my excellent customer service skills. I think you should hire me because I am a fast learner, pay close attention for details, and have a willingness to learn and help others. Skillset • Team player • Attitude • Professionalism • Leadership • Ethic • Security What are you looking to gain from your next job? want to find something challenging and more opportunities for growth.  Describe your work ethic? I’m very honest when it comes to my work. There no way that I misled a customer ever. I’m very thorough and I never cut corners. Are you a team player? I have had very good experiences working in a team, working as Front Office at the Sofitel Hotel from the opening we were called the Golden Team.  Explain how you would be an asset to this organization? I’ll make sure that the company will be benefit from my skills that I obtained from my previous job. I’ll add to this my good qualities such as integrity to work, persistence, and most of all my dedication to work.  Why do you think you would do well at this job? I believe I will do well in this job because I have the relevant skills and experience in the similar field. I also have the drive, interest and determination to make a real success of this role.  Tell me about your ability to work under pressure? Pressure is actually a catalyst to my work. When there is an imperative deadline, I refocus my energy into my work which in fact, has helped me to produce some of my best works. (check out queue, two events taking place same day same conf hall/diff hours) I guess you can say I thrive under pressure.”  Describe your management style? I believe in building a team. Each member of the team should be clear on their role, know where they fit in and feel they can depend on and lean upon others in the team to achieve group goals. I believe in adapting my management style to the needs of the employee. Some people need a very directive approach, some just need goals and the freedom to achieve them.  Do you have any questions for me? Do you have any concerns about my ability to perform this job? In your opinion, what are my strongest assets and possible weaknesses? Do you have any concerns regarding my suitability that I need to clear up in order to be the top candidate? Staff house ( accomodation )? Crowded periods of the year?

The ISO 9001 certificate is suitable for all sizes of organisation and is well established around the world as an invaluable quality management system. It is suitable for organisations in all industry sectors and will help your organisation to improve management processes to compete locally and/or globally. The process encompasses the entire organisation and requires senior management buy-in, it is not just a function of the Quality Department. To achieve ISO 9001 certificationyour organisation needs to demonstrate that it can meet the regulatory requirements and apply the system effectively to be of real benefit to your customers. Benefits of ISO 9001

An ISO 9001 certificate will provide maximum benefit to your organisation if it approachesISO 9001 implementation in a practical way. This will ensure that the quality management systems that are adopted, work to improve the business and are not just a set of procedures that your employees will find hard to manage. By adopting an approach that starts out to implement more efficient working practicesand focuses on the business objectives of the organisation, you will achieve a system that will help and support your staff, and improve customer satisfaction. Whether you use an external assessor or allocate an internal resource to carry out the initial assessments, you will need to ensure that they have buy-in from senior management so that all areas of the organisation are aware of the importance of the ISO accreditationprocess. ISO 9001 certification is not just suitable for large organisations but also small businesses that will benefit from adopting efficient quality management systems that will save time and cost, improve efficiency and ultimately improve customer relationships.

Some of the benefits to your organisation: • • • • • • • • •

Provides senior management with an efficient management process Sets out areas of responsibility across the organisation Mandatory if you want to tender for some public sector work Communicates a positive message to staff and customers Identifies and encourages more efficient and time saving processes Highlights deficiencies Reduces your costs Provides continuous assessment and improvement Marketing opportunities

Some of the benefits to your customers:

• • • • •

Improved quality and service Delivery on time Right first time attitude Fewer returned products and complaints Independent audit demonstrates commitment to quality

First and foremost, congratulations if you have an interview! That in itself is commendable, so now you just want to make sure you come across in the best possible light. I have been asked numerous times what to do in preparation for interviews. While there is no way of predicting exactly what you will be asked, here are 20 common questions that tend to come up. This is by no means an exhaustive list. The purpose is to illustrate the importance of preparation and refreshing your memory regarding specific projects and situations.

1. Tell me about yourself. This is probably the most asked question in an interview. It breaks the ice and gets you to talk about something you should be fairly comfortable with. Have something prepared that doesn't sound rehearsed. It's not about you telling your life story and quite frankly, the interviewer just isn't interested. Unless asked to do so, stick to your education, career and current situation. Work through it chronologically from the furthest back to the present. 2. Why are you looking for another job (or why did you leave your previous job)? On the surface, this appears to be a simple question, yet it is easy to slip. I would suggest not mentioning money at this stage as you may come across as totally mercenary. If you are currently employed, you can say it's about developing your career and yourself as an individual. If you are in the unfortunate position of having been downsized, stay positive and keep it brief. If you were fired, you should have a solid explanation. whatever your circumstances, do not talk about the drama but remember to stay positive. 3. What do you know about this organization? Do your homework prior to the interview. Doing the background work will help you stand out. Find out who the main players are -- have they been in the news recently? You're not expected to know every date and individual but you need to have a solid understanding of the company as a whole. 4. Why do you want this job? This question typically follows on from the previous one. Here is where your research will come in handy. You may want to say that you want to work for a company that is x, y, z, (market leader, innovator, provides a vital service, whatever it may be). Put some thought into this beforehand, be specific and link the company's values and mission statement to your own goals and career plans. 5. Who are our main competitors? This shows you really understand the industry and the main players. Think about a few and say how you think they compare (similarities, differences). This is a good opportunity to highlight what you think are the company's key strengths. 6. What would your previous co-workers say about you? This is not the arena for full disclosure. You want to stay positive and add a few specific statements or paraphrase. Something like "Joe Blogs always mentioned how reliable and hard working I was" is enough. 7. How do you handle stressful situations and working under pressure? There are several ways of addressing this one. You may be the sort of person that works well under pressure; you may even thrive under pressure. Whatever the case, make sure you don't say you panic. You want to give specific examples of stressful situations and how well you dealt with them. You may also want to list a few tools you use to help you, such as to-do lists, etc. It is alright to say that you will ask for assistance when the job is more than what you can handle. It is equally acceptable to say that you work best under pressure if this is indeed the case and relevant to the particular role. 8. Are you applying for other jobs? If you are serious about changing jobs then it is likely that you are applying to other positions. It is also a way of showing that you are in demand. Be honest but don't go into too much detail; you don't want to spend a great deal of time on this. If asked about names of who you have spoken to, it is absolutely legitimate to say you prefer not to disclose that information at this stage. 9. What are you like working in a team? Your answer is of course that you are an excellent team player; there really is no other valid answer here as you will not function in an organization as a loner. You may want to mention what type of role you tend to adopt in a team, especially if you want to emphasize key skills such as leadership. Be prepared to give specific examples in a very matter of fact sort of way.

10. What sort of person do you not like to work with? This is not an easy one as you have no idea whom you would be working with. Even if you can immediately think of a long list of people who you don't like to work with, you could take some time to think and say that it's a difficult question as you have always gotten on fine with your colleagues. 11. What is your greatest strength? This is your time to shine. Just remember the interviewer is looking for work related strengths. Mention a number of them such as being a good motivator, problem solver, performing well under pressure, loyal, positive attitude, eager to learn, taking the initiative, attention to detail. Whichever you go for, be prepared to give examples that illustrate this particular skill. 12. What is your biggest weakness? This is a challenging question -- as if you have no weaknesses you are obviously lying! Be realistic and mention a small work related flaw. Many people will suggest answering this using a positive trait disguised as a flaw such as "I'm a perfectionist" or "I expect others to be as committed as I am." I would advocate a certain degree of honesty and list a true weakness. Emphasize what you've done to overcome it and improve. This question is all about how you perceive and evaluate yourself. 13. What has been your biggest professional disappointment/achievement so far? If asked about disappointments, mention something that was beyond your control. Stay positive by showing how you accepted the situation and have no lingering negative feelings. If asked about your greatest achievement, choose an example that was important to you as well as the company. Specify what you did, how you did it and what the results were. Ideally, pick an example that can relate to the positions you are applying for. 14. What kind of decisions do you find most difficult to take? There is no right or wrong answer here. The logic behind this type of question is that your past behaviour is likely to predict what you will do in the future. What the interviewer is looking for is to understand what you find difficult. 15. Tell me about a suggestion that you have made that has been successfully implemented. Here the emphasis is on the implemented. You may have had many brilliant ideas, but what the interviewer is looking for is something that has actually materialized. Be prepared to briefly describe how it went from an idea to implementation stage. 16. Have you ever had to bend the rules in order to achieve a goal? Beware of this type of question! Under no circumstances is it necessary to break company policy to achieve something. Resist the temptation to answer and give examples, as what the interviewer is looking for is to determine how ethical you are and if you will remain true to company policy.

17. Are you willing to travel or relocate if necessary? This is something you need to have very clear in your mind prior to the meeting. There is no point in saying yes just to get the job if the real answer is actually no. Just be honest as this can save you problems arising in the future. 18. Why should we hire you? This is an important question that you will need to answer carefully. It is your chance to stand out and draw attention to your skills, especially those that haven't already been addressed. Saying "because I need a job" or "I'm really good" just won't cut it. Don't speculate about other candidates and their possible strengths or flaws. Make sure you focus on you. Explain why you make a good employee, why you are a good fit for the job and the company and what you can offer. Keep it succinct and highlight your achievements. 19. Regarding salary, what are your expectations? This question is always a tricky one and a dangerous game to play in an interview. It is a common mistake to discuss salary before you have sold yourself, and like in any negotiation, knowledge is power. Do your homework and make sure you have an idea of what this job is offering. You can try asking them about the salary range. If

you want to avoid the question altogether, you could say that at the moment, you are looking to advance in your career and money isn't your main motivator. If you do have a specific figure in mind and you are confident you can get it, then it may be worth going for it. 20. Do you have any questions for us? This one tends to come up every time. Have some questions prepared. This will show you have done some research and are eager to know and learn as much as possible. You probably don't want to ask more than three or four questions. Try and use questions that focus on you becoming an asset to the company. A generic question might be "how soon can I start if I were to get the job." Another idea is to ask what you would be working on and how quickly they expect you to be able to be productive. Remember to ask about next steps and when you can expect to hear back. Bare in mind that the interview starts from the minute you walk into the building until you leave and are out of sight. Don't think that just because you have left the meeting room, you are "off the hook." You need to maintain an image of confidence, enthusiasm, competence, reliability and professionalism throughout. One final question from me to you: "What is the most bizarre question that you have been asked in an interview"? Thanks in advance for sharing.