Terms and Conditions Personal Information “Grofers” is a trademark of Grofers India Private Limited, a company incorporated under the Companies Act, 2013 with its corporate office at Plot 81, Sector 32, Gurgaon 122001 in the course of its business. The domain name www.grofers.com is owned by the Company . It is hereby clarified that Grofers India Private Limited does not have any relation with the mark ‘GROFFR’, which (we are given to understand) is used by Redstone Consultancy Services Pvt Ltd for its real estate services business, which is not related to Grofers India Private Limited in any manner. All visitors to www.grofers.com (Site) are advised to read and understand the Terms of Use carefully, as by accessing the Site you agree to be bound by the same. If you do not agree with the Terms of Use of the Site , please do not use or access the Site. As such your access or use of the Site implies your acceptance of the said terms of use, as amended from time to time, and constitutes an agreement between you and the Company (User Agreement). This document is published in accordance with the provisions of Rule 3(1) of the Information Technology (Intermediaries Guidelines) Rules, 2011. The Terms of Use herein are subject to change from time to time by the Company without notice. It is strongly recommended that you periodically review the Terms of Use as available on the Application. The terms ‘visitor’, ‘user’, ‘you’ hereunder refer to the person visiting, accessing, browsing through and/or using the Site at any point in time. Should you have any clarifications regarding the Terms of Use, please do not hesitate to contact us at
[email protected].
Services Overview The Site is a platform for users to undertake purchase transactions with third parties. The Company is not and cannot be a party to or control in any manner any transaction between you and the third party sellers. As part of the registration process on the Site, the Company may collect the following personally identifiable information about you: Name including first and last name, email address, mobile phone number and other contact details, demographic profile (like your age, gender, occupation, education, address etc.) and information about the pages on the Site you visit/access, the links you click on the Site, the number of times you access a particular page/feature and any such information. Information collected
about you is subject to the Privacy Policy of the Company which is incorporated in these Terms of Use by reference.
Eligibility Services on the Site would be available to only select geographies in India. Persons who are “incompetent to contract” within the meaning of the Indian Contract Act, 1872 including minors, undischarged insolvents etc. are not eligible to use the Site. However, if you are a minor, i.e. under the age of 18 years, you may use the Site under the supervision of a parent or legal guardian who agrees to be bound by these Terms of Use. You are prohibited from purchasing any material which is for adult consumption, the sale of which to minors is prohibited. The Company reserves the right to terminate or refuse your registration, or refuse to permit access to the Site, if it is discovered or brought to its notice that you are a minor.
License & Access The Company grants you a limited sublicense to access and make personal use of the Site, but not to download (other than page caching) or modify it, or any portion of it, except with express written consent of the Company. Such limited sub license does not include/permit any resale or commercial use of the Site or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of the Site or its contents; any downloading or copying of information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools. The Application or any portion of the Site may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express written consent of the Company. You may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of the Application or of the Company and/or its affiliates without the express written consent of the Company. You may not use any meta tags or any other “hidden text” utilizing the Company’s name or trademarks without the express written consent of the Company. You shall not attempt to gain unauthorized access to any portion or feature of the Site, or any other systems or networks connected to the Site or to any server, computer, network, or to any of the services offered on or through the Site, by hacking, ‘password mining’ or any other illegitimate means. You hereby agree and undertake not to host, display, upload, modify, publish, transmit, update or share any information 1. belongs to another person and to which you do not have any right; 2. is grossly harmful, harassing, blasphemous, defamatory, obscene, pornographic, paedophilic, libellous, invasive of another’s privacy, hateful, or racially, ethnically objectionable, disparaging, relating or encouraging money laundering or gambling, or otherwise unlawful in any manner whatever;
3. harms minors in any way; 4. infringes any patent, trademark, copyright or other proprietary/intellectual property rights; 5. violates any law for the time being in force; 6. deceives or misleads the addressee about the origin of such messages communicates any information which is grossly offensive or menacing in nature; 7. impersonates another person; 8. contains software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer resource; 9. threatens the unity, integrity, defence, security or sovereignty of India, friendly relations with foreign states, or public order or causes incitement to the commission of any cognizable offence or prevents investigation of any offence or is insulting any other nation; or 10. (x) is misleading or known to be false in any way.
Account & Registration Obligations All users have to register and login for placing orders on the Site. You must keep your account and registration details current and correct for communications related to your purchases from the Site. By agreeing to the Terms of Use, the user agrees to receive promotional communication and newsletters from the Company and its partners. The user can opt out from such communication and/or newsletters either by unsubscribing on the Site itself, or by contacting the customer services team and placing a request for unsubscribing. It is hereby specifically stated that any new login with a mobile number using a device/handphone which has been previously used by another mobile number will not be able to use first user promo codes for 60 days.
Pricing We hereby declare & confirm that a product listed on the site will not be sold at a price higher than its MRP (Maximum Retail Price). Prices of most of the products do not change on daily basis, however, some product prices, including but not limited to fresh fruits & vegetables may change on daily basis. In such cases, consent of the customer shall be prerequisite before the delivery of the ordered product. In case the customer does not consent, Grofers reserves the right to cancel the order or item(s) in the order and refund the money paid (in case of prepaid orders) to the customer.
Coupons and Promo Codes
From time to time, the Company may at its discretion offer a user promotional codes or coupons entitling you to encash the applicable value of such codes/coupons against purchases made on the Site. Unless specifically stated on the code or coupon, a promotional code or coupon shall: 1. expire at 12:00AM on a date being 15 days (inclusive of the issuance date) from the date of issuance endorsed thereon; 2. have a maximum discount value of INR 100.00 only. 3. All the promotional offers/combo offers running on 31st January, 2016 will be valid only till stocks last. 4. If a cart contains more than one Pepsi products, the customer will be eligible for only one free pack of Doritos. This promotion is also valid on 31st January, 2016 only, till stocks last. When using promotional codes and coupons for a purchase on the Site, the payment mode "cash on delivery" shall not be available for making payments towards the order.
Grofers Weekend Blockbuster (22nd24th Jan) Welcome to the Grofers Weekend Blockbuster starring Myntra, Faasos, Mobikwik and Oyo Rooms. Shop for ₹500 or more on the Grofers app and get offers worth ₹2100!
How do I avail this offer? Shop for ₹500 or more from the Grofers app on a single checkout from 2224 Jan, and get offers worth ₹2100 from multiple brands. Applicable on online payments only.
What offers can I get? On shopping for ₹500 or more from the Grofers app on a single checkout from 2224 Jan, get the following offers: o
Myntra: 25% off on a minimum purchase of ₹1599
o
Faasos: 15% cashback, max ₹100
o
Mobikwik: 10% cashback on a min transaction of ₹100. Max cashback ₹100
o
Oyo Rooms: 35% discount, Max discount ₹1500
Scroll below for detailed T&Cs of each offer.
If my order gets delivered during the offer period, but I had placed the order on a previous date, will I still be eligible for the offer? No.
If my order is placed during the offer period, but scheduled for delivery for a later date, can I avail the offer? We will consider orders delivered until Monday, 25 Jan, 8 pm.
What if I place multiple orders during this period that add up to ₹500? You will be eligible for the offer only if the value of a single cart checkout is more than ₹500.
If I checkout carts of value of ₹500 or more multiple times during the time period, will I get multiple offers? No. For each registered mobile number, only 1 cart checkout of value of ₹500 or more will be considered.
If my order is partially delivered by Grofers, will my order still receive the offer? Yes.
If I apply a discount code on my cart, and the postdiscount value is less than ₹500, am I still eligible for the offer? Yes.
When will I receive my offer codes for Myntra, Faasos, Mobikwik and Oyo Rooms? You will receive it on email and/or SMS from Grofers by 28 Jan 2016 if you have shopped for more than ₹500 in a single cart checkout from 2224 Jan. Please register your email ID on the app to ensure smooth communication.
What are the T&Cs of the partner offers? T&Cs of partner offers are listed below: Myntra: o
Offer: 25% off on a minimum purchase value of ₹1599
o
This offer is valid till 30 April 2016
o
This offer is valid only once per customer
o
This offer is not valid on Cash on Delivery orders
o
This offer is not valid at any of the alliance partner retail outlets/stores
o
This offer may not be applicable on select styles. Please search for shoppingoffer16 on the Application for the list of eligible products
o
This offer cannot be combined with any other offers on the Company application
o
Multiple coupons cannot be clubbed in a single order
o
The balance amount, after the discount has been availed, will have to be paid by the customer at the time of purchase
o
In no case, whatsoever, can the discount amount be refunded, encashed or partly encashed
o
Customer will not be eligible for My Privilege Points for the discount availed using the coupon/voucher
o
Myntra's Return and Exchange Policy offers you the option to return or exchange items purchased on Myntra's application within 30 days of the receipt. In case of return of the purchased item, please refer to the “Return Policy” on our website/app or write to
[email protected]
o
All orders would be subject to availability at the time of purchase and will be governed by the standard terms and conditions on Company's application
o
All disputes arising out of or in connection to this scheme are subject to exclusive jurisdiction of the courts in Bangalore only
o
Disclaimer: Company is not responsible for any typographical error leading to an invalid coupon
o
Code will be sent by Grofers to customers who have made purchases of more than ₹500 on the Grofers app between 2224 January, 2016
o
In case of any dispute kindly contact Myntra at 8043541999
o
Click here to avail the offer http://myntra.com/shoppingoffer16
Oyo Rooms: o
Offer: 35% discount
o
Max discount ₹1500
o
Offer valid on bookings done through app/website
o
Offer valid on minimum booking amount of ₹1499
o
Valid for bookings till 15 February 2016
o
Valid for checkins till 31 March 2016
o
Code will be sent by Grofers to customers who have made purchases of more than ₹500 on the Grofers app between 2224 January, 2016
o
In case of any dispute kindly contact Oyo Customer care at 9313931393 or
[email protected]
o
Click here to avail the offer https://www.oyorooms.com/? utm_source=grofers&utm_medium=alliances&utm_campaign=oyogrofers
Faasos: o
Offer: 15% cashback
o
Max cashback ₹100
o
Offer Valid till 15th February 2016
o
Cashback applicable on pretax amount
o
Maximum cashback of ₹100
o
Minimum order value for delivery is ₹10
o
Offer not valid on combos and beverages
o
Code will be sent by Grofers to customers who have made purchases of more than ₹500 on the Grofers app between 2224 January, 2016
o
In case of any dispute regarding the cashback amount, kindly contact Faasos customer care at 1800 3002 3939 or
[email protected]
o
Click here to avail the offer bit.ly/faasosapp
MobiKwik: o
Offer: 10% cashback for a minimum recharge/bill pay transaction amount of ₹100
o
Maximum cashback is capped at ₹100
o
Sign Up platform, Coupon Redemption and Payment should be done on MobiKwik Android & iOS App (NA on Windows app) and MobiKwik website
o
Offer valid for all users
o
Coupon validity until 15 February, 2016
o
User will not be able to transfer the cashback amount to other wallets/bank accounts
o
User can redeem the coupon code only once per wallet
o
Cashback will be autocredited to users MobiKwik wallet within 24 hours
o
MobiKwik reserves the right to change or call back the offer (offers) any time on their sole discretion
o
Code will be sent by Grofers to customers who have made purchases of more than ₹500 on Grofers app between 2224 January, 2016
o
In case of any dispute regarding the cashback amount, kindly contact MobiKwik customer care at (094)66446644
o
Click here to avail the offer https://www.mobikwik.com/offer/00groferswo ONIWDE11KO
After I receive my codes, what should I do if I face any issue in redeeming them? Please contact the respective brands if you face any issue with the codes.
Disclaimer: Grofers reserves the right to modify terms and conditions without prior notice.
Grofers Cash
How long do you take to initiate my refund? For the convenience of Customers of Grofers, the eligible refund process is simplified as: a.) For amounts lower than Rs. 100/, the refund shall be reflected as ‘Grofers Cash’. This amount is fully useable on your future checkouts on Grofers. b.) For amounts higher than Rs. 100/, the refund amount will be rolled back to your original mode of payment within 710 working days for debit and credit card payments, and within 24 48 hours for all wallets.
What is “Grofers Cash”? In case of eligible refunds/cancellations less than Rs. 100, we refund the amount in the form of Grofers Cash. This can be used at any point of time for future checkouts on Grofers.
Can I top up my Grofers Cash? Currently, we are using Grofers Cash for eligible refunds only. However, soon you should be able to add money directly to Grofers Cash.
What is the validity of Grofers Cash? Grofers Cash carries lifetime validity and shall always be accessible to shop on Grofers.
Can I withdraw Grofers Cash? As Grofers Cash is powered by our payment wallet partner, you would be able to withdraw it. No extra charges are levied by Grofers for your withdrawals. You can either reverse your last transaction into its original mode of payment. Alternatively you can also withdraw to your bank account for which, you can find the details through 'Need Help' under my orders.
I don't see Grofers Cash on my app We are rolling out Grofers Cash in phases to our customers, so you may not see it yet. In this case, your refunds will be credited back to the original mode of payment. Grofers Cash will be available to you soon!
Shop from Grofers and get an iPhone 5s free
Validity of Offer: 13th & 14th February, 2016 only.
Eligibility criteria Min one delivered total order value Rs. 500/ (Not applicable on Cancellation, full/partial).
Daily one winner subject to eligibility.
Winners will be chosen through a lucky draw.
Winners for both the days will be announced on Monday (15th February, 2016)
Winners will be given a 100% discount coupon to shop an iPhone 5s from Paytm.
Phone & colour is subject to availability.
In case of any dispute regarding the discount amount, kindly contact Paytm wallet at 0120 3062244.
Sole reservation of Grofers on eligibility, qualification, cancellation, exclusion, publication etc of any customer, including changes in TnCs.
MobiKwik Cashback
10% cashback when you shop from Grofers and pay through MobiKwik. Max cashback that can be availed is ₹100.
The MobiKwik cashback offer is valid only from 17th Feb, 2016 21st Feb
The cashback is only valid for a transaction on Grofers when paid through MobiKwik wallet. Cashback is only valid once per user.
If the cashback is given before the refund is given, MobiKwik reserves the right to reduce the refund value.
Mobile number needs to be verified to be eligible for cash back.
Cashback will be credited by MobiKwik into your MobiKwik wallet within 72 working hours after the eligible transaction is made.
In case of any dispute regarding the cashback amount, kindly contact MobiKwik wallet at 9466446644.
Paytm Cashback
15% cashback when you shop from Grofers and pay through Paytm. Max cashback that can be availed is ₹75.
The Paytm cashback offer is valid once, on the first transaction, from 22nd Feb 25th Feb, 2016.
The cashback is only valid for a transaction on Grofers when paid through Paytm wallet. Cashback is only valid once per user.
Cashback will be credited within 48 72 hrs of transaction.
If the cashback is given before the refund is given, Paytm reserves the right to reduce the refund value.
Mobile number needs to be verified to be eligible for cash back.
Cashback will be credited by Paytm into your Paytm wallet within 72 working hours after the eligible transaction is made.
In case of any dispute regarding the cashback amount, kindly contact Paytm wallet at 0120 3062244.
Cancellation by Site/Customer As a user, you may cancel your order at any time until the order has been dispatched from the merchant(s), after being placed. In such a case we will refund payments, if any, already made by you under the relevant order. The Company at its sole discretion may cancel any order(s): (a) if it suspects a customer has undertaken a fraudulent transaction, or (b) if it suspects a customer has undertaken a transaction which is not in accordance with the Terms of Use, or (c) in case of unavailability of a product, or (d) for any reason outside the control of the Company including causes for delivery related logistical difficulties. Further, while all measures are taken to ensure accuracy of product specifications and pricing, the details of a product as reflected on the Site may be inaccurate due to technical issues, typographical errors or incorrect product information provided to the Company by a supplier and in such an event you shall be notified as soon as such error comes to the notice of the Company. In such event, the Company reserves the right to cancel your order and refund any monies that may have been paid by you towards purchase of such products. We maintain a negative list of all fraudulent transactions and noncomplying users, and reserve the right to deny access to such users at any time or cancel any orders placed by them in future.
Return & Refunds Notwithstanding the provisions of this section, our policy on returns of electronics products purchased from the Site is limited to returns made within 48 hours of
delivery of the relevant electronics product provided that the product is in sealed and unopened condition. Upon request by a Customer for a return of an electronic product that does not conform to the foregoing, Grofers may, at its sole discretion, contact the relevant Merchant to accept the return of such product, provided that Grofers shall not be responsible for any acceptance or rejection of products by a Merchant in such case. All electronic products purchased from a Merchant through the Site are subject to standard warranty terms provided by the relevant manufacturer and Grofers makes no warranties or guaranties in respect of any electronic products, including in respect of manufacturing or other defects. We have a “no questions asked return and refund policy” which entitles all users who have purchased a product on the Site to return the product at the time of delivery if they are not satisfied with the quality of the product. We will take the returned product back with us and grant credit for the value of the returned product, which will be credited to your account on the Site. Such credit shall be available and may be used to pay any subsequent invoice. However, it is clarified that no returns or refunds are permitted after the product purchased has been accepted for delivery.
You Agree and Confirm 1. That in the event any product delivery is delayed or is returned from its destination on account of a mistake by you (e.g. providing the wrong name or address or other incorrect/misleading information), any additional costs incurred by the Company for redelivery of the product(s) shall be borne by you.
2. That you will use the services provided by the Site for lawful purposes only, and comply with all applicable laws and regulations while using and transacting on the Site.
3. You will provide authentic and true information in all instances where any information is requested of you. The Company reserves the right to confirm and validate the information and other details provided by you at any point of time. If at any time, the information provided by you is found to be false or inaccurate (wholly or partly), the Company shall have the right in its sole discretion to reject registration, cancel all orders, and debar you from using its services and other affiliated services in the future without any prior intimation whatsoever, and without any liability to you.
4. That you are accessing the services available on the Site and transacting at your sole risk and are using your best and prudent judgment before entering into any transaction through the Site.
5. That before placing an order, you shall check and review the product description carefully and in sufficient detail. By placing an order on the Site, you agree to be bound by the conditions of sale included in the item’s description without exception.
6. If items are ordered from a location more than 3kms from the delivery address, our shoppers can, at their discretion, acquire the items from a store closer to the delivery address.
7. That product(s) ordered by you may be replaced by the Company in case of unavailability at the relevant store or for other reasons outside the control of the Company. You may however refuse to accept such replacement product, in which case an amount equal to the price paid for the original product will be refunded to you.
Disclaimers Regarding Products We have made every effort to display available products, including in respect of their colour, size, shape and appearance, as accurately as possible. However, the actual colour, size, shape and appearance may have variations from the depiction on your mobile/computer screen. The Company does not make any representation or warranties in respect of the products available on the Site nor does the Company implicitly or explicitly support or endorse the sale or purchase of any products on the Site. The Company accepts no liability for any errors or omissions, whether on behalf of itself or third parties. You acknowledge and agree that the Company shall act as your agent for retrieval and delivery of product(s) purchased on the Site, and that the Company has no relationship with you other than to provide such retrieval and delivery service. At no time shall the Company have any right, title or interest to any product(s). The Company does not have any control over the quality, failure to provide or any other aspect whatsoever of the product(s) and is not responsible for damages or delays as a result of products which are out of stock, unavailable or back ordered.
Reviews, Feedback, Submissions
All reviews, comments, feedback, suggestions, ideas, and other submissions disclosed, submitted or offered on the Site or otherwise disclosed, submitted or offered in connection with use of the Site (collectively, the Comments) shall be and remain the property of the Company. Such disclosure, submission or offer of any Comments shall constitute an assignment to the Company of all worldwide rights, titles and interests in all copyrights and other intellectual properties in the Comments. Thus, the Company shall exclusively own all such rights, titles and interests in the Comments and shall not be limited in any way in its use, commercial or otherwise. The Company will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from any Comments, and publish, display and distribute any Comments submitted for any purpose whatsoever without restriction and without compensating the user in any way. The Company is and shall be under no obligation to: (i) maintain any Comments in confidence; or (ii) pay compensation for any Comments; or (iii) respond to any Comments. You agree that any Comments submitted by you on the Site will not violate the Terms of Use or any right of any third party, including copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you on the Site will be or contain libellous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mails or any form of ‘spam’. The Company does reserve the right (but assumes no obligation) to monitor, edit and/or remove any Comments submitted on the Site. You hereby grant the Company the right to use names that you submit in connection with any Comments. You agree not to use a false email address, impersonate any person or entity, or otherwise mislead as to the origin of any Comments you submit. You are, and shall remain, responsible for the content of any Comments you make and you agree to indemnify the Company and its affiliates against all claims, loss and liabilities resulting from any Comments you submit. Further, any reliance placed on Comments available on the Site from a third party shall be at your sole risk and expense.
Copyright & Trademark The Company, its suppliers and licensors expressly reserve all intellectual property rights in all text, programs, products, processes, technology, images, content and other materials which appear on the Site. Access to or use of the Site does not confer and should not be considered as conferring upon anyone any license to the Company or any third party’s intellectual property rights. All rights, including copyright, in and to the Site are owned by or licensed to the Company. Any use of the Site or its contents, including copying or storing it or them in whole or part is prohibited without the permission of the Company. You may not modify, distribute or repost anything on the Site for any purpose. The names and logos and all related product and service names, design marks and slogans are the trademarks/service marks of the Company, its affiliates, its partners or its suppliers/service providers. All other marks are the property of their respective
owners. No trademark or service mark license is granted in connection with the materials contained on the Site. Access to or use of the Site does not authorize anyone to use any name, logo or mark in any manner. References on the Site to any names, marks, products or services of third parties or hypertext links to third party sites or information are provided solely as a convenience to you and do not in any way constitute or imply the Company’s endorsement, sponsorship or recommendation of the third party, the information, its product or services. The Company is not responsible for the content of any third party sites and does not make any representations regarding the content or accuracy of material on such sites. If you decide to access a link of any third party websites, you do so entirely at your own risk and expense.
Objectionable Material You understand that by using the Site or any services provided on the Site, you may encounter content that may be deemed by some to be offensive, indecent, or objectionable, which content may or may not be identified as such. You agree to use the Site and any service at your sole risk and that to the fullest extent permitted under applicable law, the Company and its affiliates shall have no liability to you for any content that may be deemed offensive, indecent, or objectionable to you.
Indemnity You agree to defend, indemnify and hold harmless the Company, its employees, directors, officers, agents and their successors and assigns from and against any and all claims, liabilities, damages, losses, costs and expenses, including attorney's fees, caused by or arising out of claims based upon your actions or inactions, including but not limited to breach of any warranties, representations or undertakings or in relation to the noncompliance with any of your obligations under these Terms of Use, or arising out of a violation of any applicable laws, including but not limited in relation to intellectual property rights, payment of statutory dues and taxes, claims of libel, defamation, violation of rights of privacy or publicity, loss of service by other subscribers and infringement of intellectual property or other rights. This clause shall survive the expiry or termination of this User Agreement.
Limitation of Liability The aggregate liability of the Company, if any, that can be established and proved pursuant to a claim, shall in no event extend beyond refund of the money charged from a user for purchases made pursuant to an order under which such liability has arisen and been established. It is acknowledged and agreed that notwithstanding anything to the contrary, the Company shall not be liable, under any circumstances, whether in contract or in tort, for any indirect, special, consequential or incidental losses or damages, including on grounds of loss of profit, loss of reputation or loss of business opportunities.
Termination This User Agreement is effective unless and until terminated by either you or the Company. You may terminate this User Agreement at any time, provided that you discontinue any further use of the Site. The Company may terminate this User Agreement at any time and may do so immediately without notice, and accordingly deny you access to the Site. Such termination will be without any liability to the Company. The Company’s right to any Comments and to be indemnified pursuant to the terms hereof, shall survive any termination of this User Agreement. Any such termination of the User Agreement shall not cancel your obligation to pay for product(s) already ordered from the Site or affect any liability that may have arisen under the User Agreement prior to the date of termination.
Governing and Jurisdiction The User Agreement shall be governed by and construed in accordance with the laws of India, without giving effect to the principles of conflict of laws thereunder. Any dispute or difference, whether on interpretation or otherwise, in respect of any terms hereof shall be referred to an independent arbitrator to be appointed by the Company. Such arbitrator’s decision shall be final and binding on the parties. The arbitration shall be in accordance with the Arbitration and Conciliation Act, 1996, as amended or replaced from time to time. The seat of arbitration shall be Delhi and the language of the arbitration shall be English. Subject to the aforesaid, the Courts at Delhi shall have exclusive jurisdiction over any proceedings arising in respect of the User Agreement.
Grievance Policy In accordance with Information Technology Act, 2000 and the Information Technology (Intermediaries Guidelines) Rules, 2011, the name and contact details of the Grievance Officer who can be contacted for any complaints or concerns pertaining to the Site, including those pertaining to breach of the Terms of Use or and other polices are published as under. Shubham Arora Grofers India Private Limited Plot 81, Sector 32, Gurgaon, Haryana 122001 Email address:
[email protected]
