Glosario de La Hotelería

 

Lktrlnie`s uk lxtlks` Nd`sirb` ol d`s târebk`s eés lepdlio`s ol di j`tldlråi7 Iaa`ukkn7 A`ktiouråi, a`ktio`r, dunir o`kol sl rlidbzi di rlnbstriabñk ol dis @plriab`kls old j`tld. Irrbvids7 Ddlniois old oåi, sln÷k ld sbstlei ol Slslrvis. S lslrvis. Iuobt`r K`aturk`7 Lepdlio` ol di rlalpabñk rlsp`ksicdl ol dis hukab`kls ol a`kticbdboio y ol dis `cdbniab`kls old e`strio`r ol rlalpabñk ouriktl ld turk` ol di k`ajl. Lkairnio` ol dis tirlis ol a`ktr`d ioebkbstriv`, old ablrrl obirb` y ol di lebsbñk ol d`s bkh`rels p`r aiecb` ol hlaji. Iuobt`råi7 Lxiebkir d`s isblkt`s ol bkh`reiabñk a`kticdl i k ol vlrbair di prlabsbñk y lxiatuo ol di ebsei. Ls ld a`ktr`d ol d`s a`ktr`dls old j`tld. Cd`qul`7 Aikoio ol jicbtiab`kls rlslrviois piri uk adblktl ` pr`pñsbt` lk piraudir, qul suldl slr uki rlslrviabñk nrupid. ]ulol slr ld ais` ol uki jicbtiabñk hulri ol slrvbab` ` hulri ol us` (@@@ ` @Q). C`t`kls7 (_iecbâk pigl ol j`tld, cldd-c`y ` eidltlr`) Eblecr` old plrs`kid ukbh`reio` rlsp`ksicdl ol triksp`rtir ld lqubpigl ol d`s juâsplols y ol itlkolr s`dbabtuols lsplabidls. Olplkol old slrvbab` ol A`kslrglråi. Crukaj7 A`ecbkiabñk ol olsiyuk` y ideulrz` dis pidicris lk bkndâs y dukaj) qul a`k hrlaulkabi sl ia`epiùi a`k ajiepiùi. Qu(ol slrvbab` ls i pirr ol dis crlifhist 99.== y nlklridelktl d`s oåis o`ebkn`. Aiglr`7 Lepdlio` lkairnio` ol rlabcbr d`s pin`s ol d`s juâsplols. Ql lkairni ol di a`crikzi ol dis hiaturis lebois y ls rlsp`ksicdl ol d`s vid`rls a`crio`s, olcl jialr di rlkobabñk ol d`s ebse`s id kidbzir su turk` ol tricig`. Aisj iovikal / ]ibo `ut7 A`rrlsp`kol i d`s airn`s rlidbzio`s lk dis aulktis (h`db`s) ol d`s adblktls p`r d`s slrvbab`s ol A`kslrglråi7 idqubdlr ol iut`s, iavboiols, vbsbtis i di abuoio, lta. Aisjblr7 Aiglr` lk bkndâs Aiei pdlnicdl ` lxtri7 Aiei p`rtéd obsp`kbcdl piri us` tlep`rid. Lst` plrebtl lk idnukis `plriab`kls aiecbir jicbtiab`kls o`cdls y —triksh`reirdis― lk trbpdls. Ql udbzik, p`r lglepd`, auiko` sl id`gi uk eitrbe`kb` a`k su jbg`, lk di ebsei jicbtiabñk. Aiecb` ol Jicbtiabñk7 Ld iat` ol trikshlrbr i uk juâsplo ol uki jicbtiabñk i `tri obskti eblktris ourl su lstioåi lk ld j`tld. Ld e`v` old aiecb` pulol slr, i s`dbabtuo old juâsplo ` p`r e`v`s ol eiktlkbeblkt`. Aiecb` ol Slslrviabñk7 Aiecbir uki rlslrviabñk, lk idnuki ol dis airiatlråsais7 a iriatlråsais7 p` ol jicbtiabñk, hlaji ol bknrls` ` lnrls`, tirbhis, u `tri. Aikaldiabñk7 Ikudir uki rlslrviabñk, elobiktl uk elob` hljiablktl. D`s sbstleis ol rlslrvis oik uk k÷elr` is`abio` i di ebsei. Ablrrl7 Ld k ol uk turk` ` oåi ol tricig`. Ablrrl ol turk`, aiecb` old plrs`kid ` ablrrl obirb` (vlr iuobt`r k`aturk`) Ajlaf Dbst7 A`kgukt` ol ldlelkt`s y sus prb`rboiols ol dbepblzi y prlslktiabñk lk dis jicbtiab`kls. Ql udbzi piri jialr di bksplaabñk ol d`s auirt`s p`r di n`clrkikti ` iei ol

 

ddivls. Lk ld ebse` sl oltiddik dis pirtls ol di jicbtiabñk piri p`olr bksplaab`kir ld plrhlat` lstio` ol dbepblzi y hukab`kieblkt`. A`ebsb`kicdl7 Slslrviabñk jlaji p`r uk inlktl ol vbigls, p`r di auid sl pini uki a`ebsbñk. Nlklridelktl ls ld 9= % old vid`r klt`. A`kablrnl7 Eblecr` old plrs`kid rlsp`ksicdl ol bkh`reir i d`s juâsplols s`crl slrvbab`s a`eukls y ol jialr rlslrviab`kls lxtlrkis, a`e` s`k dis rlslrviab`kls piri ld tlitr` y lxaursb`kls nubiois. A`kslrgl, Ajlh A`kslrgl, lkairnio` old plrs`kid ukbh`reio` ol di Slalpabñk. A`kreir7 Nirikzir qul sl vi i rlspltir di rlslrviabñk. \ki vlz airnioi lk ld sbstlei di rlslrvi, sl lebtl uk v`diktl (v`uajlr) a`k uk k÷elr` qul bolkai i di rlslrvi y sl dl a`eukbai y lkvåi id hutur` juâsplo. A`keutio`r (]CZ) (]rbvitl crikaj lxajiknl)7 A`keutio`r alktrid. Alktrid tldlhñkbai old j`tld. A`ktr`ddlr7 Nlrlktl ol ioebkbstriabñk, a`ktr`d y a`st`s old j`tld. Slsp`ksicdl ol di lebsbñk ol bkh`rels ol sbtuiabñk y old auepdbeblkt` ol d`s prlsupulst`s ol Nlsñk. A`rtlsåi7 (Xblkl ol di pidicri lk bkndâs a`epdbelktiry) Qlrvbab` qul sl pr`p`rab`ki sbk airn` idnuk`. Jicbtiabñk sbk airn`, iut`rbzioi p`r idn÷k hukab`kirb` old j`tld. A`rp`rivi7 _irbhi `t`rnioi i leprlsis ` a`rp`riab`kls, sln÷k a`kvlkb`s piraudirls rlidbzio`s p`r di nlrlkabi ol vlktis old j`tld. A`zir7 Elkab`kir, sbk nirikzir, uki tirbhi. Slidbzir i plobo` old adblktl uki `hlrti sln÷k sus klalsboiols, ol jicbtiab`kls y slrvbab`s. Aulkti p`r A`crir7 Aikoio qul ioluoik id j`tld adblktls i qublkls sl dls ji `t`rnio` arâobt` (qul lklk aulkti a`rrblktl a`k ld j`tld y qul k` pinik lk ld e`elkt` ol di sidboi). Bkaduyl ld sido` i pinir p`r d`s pisiglr`s id`gio`s qul plreiklalk lk ld j`tld. Aulkti ` hiaturi7 _`o`s d`s airn`s p`r slrvbab`s crbkoio`s, rlnbstrio`s lk di jicbtiabñk ol uk adblktl old j`tld (h`db`)6 di aulkti old juâsplo. Di hiaturi qul sl lebtl lk ld e`elkt` ol di sidboi old pisiglr` ` auiko` ld adblktl d` s`dbabti. Lk d`s ais`s ol dirnis lstioåis sl jialk aulktis ` hiaturis sleikidls. Olclk slr aikaldiois p`r d`s adblktls lk ld e`elkt` ol su lebsbñk. Di h`rei ol aikaldiabñk pulol slr7 lhlav`, tirglti ol arâobt`, aulkti a`rrblktl, ajlqul u `tri h`rei ol aikaldiabñk ol `cdbniab`kls a`elrabidls. Oiy \sl S``e7 Jicbtiabñk ol us` obirb`, sbk plrk`atl. \dbziabñk old slrvbab` ol auirt`s p`r j`ris, ouriktl ld oåi. Ld ais` eés hrlaulktl ls ld ol dis trbpudiab`kls ol a`epiùåis iârlis, qul plreiklalk lk ld j`tld p`r j`ris lktrl ld vuld` ol ddlnioi y ld ol piroi. Ol Dug`7 Ld kbvld eés ldlvio` ol ldlnikabi y slrvbab`. Ql is`abi i uki tirbhi eés idti. Oâcbt`7 Aikoio qul iuelkti ld sido` ol di aulkti a ulkti ol uk juâsplo6 d` `pulst` ol arâobt`. Airn`s p`r slrvbab`s lk ld h`db` ` aulkti old juâsplo eblktris ouri su lstikabi lk ld j`tld. D`s ebse`s olclk slr aikaldio`s lk ld e`elkt` ol su piroi. Olpirtielkt` Ioebkbstriv` (ciaf `al)7 Olpirtielkt` old j`tld rlsp`ksicdl ol d`s bkh`rels ol a`kticbdboio, pr`alsieblkt` ol oit`s y a`ktr`d ol dis `plriab`kls. Olpirturls7 Qidbois prlvbstis piri ld oåi sln÷k ld sbstlei ol Slslrvis.

 

Olpñsbt` Ikabpio`7 Aikoio (lk tirglti ` lhlav`) pinioi p`r uk juâsplo iktls ol su ddlnioi piri nirikzir di rlslrviabñk ol uki jicbtiabñk. Bep`rtl ` suei rlqulrboi i d`s pisiglr`s ^idf bk (sbk rlslrvi) ` sbk lqubpigl, nlklridelktl ls ld lqubvidlktl i dis k`ajls ol id`gieblkt` ol di rlslrvi. Olpñsbt` ` pin` i aulkti7 ]in` ] in` pirabid rlidbzio` p`r uk juâsplo, piri slr ipdbaio` s`crl airn`s tidls a`e` slrvbab` tldlhñkba`, airn`s ol rlstiuriktl, lta. Olsa`epulst` ` hulri ol slrvbab` (== ` ===, old bkndâs —`ut `h `rolr―)7 Añobn` qul bkobai qul uki jicbtiabñk k` lsté obsp`kbcdl piri vlkti olcbo` i a`kstruaabñk, rlpiriabñk, eiktlkbeblkt`, ieulcdio`, lta. y p`r d` tikt` k` lsté bkaduboi lk di aikoio ol jicbtiab`kls obsp`kbcdls piri di vlkti. Qido` Obirb` ol aulktis p`r a`crir7 Dbcr` ` sbstlei lepdlio` piri ddlvir uk rlnbstr` old obklr` qul d`s adblktls a`k arâobt` ioluoik id j`tld, bkaduylko` di oluoi ol d`s pisiglr`s id`gio`s qul plreiklalk lk ld j`tld. Obsarlpikabis Hr`kt olsf / J`uslfllpbkn7 Xlrbair di bkh`reiabñk ol d`s o`s slat`rls a`k rlsplat` id lstio` ol dis jicbtiab`kls old j`tld lk uk e`elkt` oio`, nlklridelktl lk ld ablrrl obirb`. Dis obsarlpikabis pulolk slr lk auikt` id lstio` y id k÷elr` ol plrs`kis lk ld auirt`. Iså, tlkle`s7 Qdllp7 bkh`reioi viaiktl p`r Slalpabñk y `aupioi p`r ]bs`s y Qfbp7 bkh`reioi `aupioi p`r Slalpabñk y viaiktl p`r ]bs`s. Lstis obsarlpikabis olclk slr bkvlsniois y lxpdbaiois p`r ld Iuobt`r K`aturk`. Obsp`kbcbdboio ol jicbtiab`kls7 Jicbtiab`kls `hrlabois i di vlkti lk uki hlaji lk piraudir, lxaduylko` dis jicbtiab`kls cd`quliois y rlslrviois. Qido` ol jicbtiab`kls obsp`kbcdls piri di vlkti. Obsp`kbcbdboio7 K÷elr` lseio` ol jicbtiab`kls obsp`kbcdls piri vlkti lk uki hlaji lk piraudir. O`cdl7 Jicbtiabñk `aupioi p`r o`s ioudt`s6 aiei a iei ipr`pbioi piri o`s plrs`kis. ]ulolk slr o`s aieis bkobvbouidls (twbks) ` uki aiei eitrbe`kbid, qullk ` fbkn. Lstio` ol aulkti7 Qido` ol t`o`s d`s airn`s y pin`s ol d`s juâsplols old j`tld. Lstio` ol jicbtiab`kls7 A`kobabñk ol uki jicbtiabñk6 bkobaiabñk ol sb uki jicbtiabñk lsté viaåi u `aupioi, y suabi ` dbepbi y `tris airiatlråsais rldlviktls. Lstikabi pr`d`knioi (`vlrstiy)7 Juâsplo qul plreiklal lk ld j`tld olspuâs ol di hlaji ol sidboi pr`nrieioi y prlvbsti lk ld sbstlei ol rlslrvis. Hiaturis ]r`h`rei7 Hiaturi prlvbi i di lebsbñk ol di hiaturi `rbnbkid. Hie _rbp7 Xbigl ol hiebdbirbziabñk, a`k tirbhis rlouabois, qul sl pr`p`rab`ki i d`s inlktls ol vbigl piri qul a`k`zaik ld j`tld y d`s slrvbab`s piri jialr di vlkti ol d`s ebse`s. Hlaji Dåebtl (aut `)7 Hlaji H laji lk qul olclk quloir a`kreiois di aikoio y ld p` ol dis jicbtiab`kls ol uki rlslrviabñk nrupid, olspuâs ol di auid dis jicbtiab`kls qul k` sl jiyik a`kreio` ` vlkobo` sl rlbktlnri i di obsp`kbcbdboio6 oåi y j`ri lk di auid sl olcl aikaldir uki rlslrviabñk nirikzioi a`k ld `cglt` ol k` plrolr ld olpñsbt`. Nlklridelktl sl pbol uk olpñsbt` piri nirikzir di rlslrvi, ld auid olcl lstir a`epdltielktl a `epdltielktl bknrlsio` i di hlaji.

 

Hbxlo Ajirnls7 Q`k d`s airn`s g`s, a`e` pulol slr ld olsiyuk`, qul obirbielktl sl airnirék lk di aulkti ol di jicbtiabñk old adblktl. H`db`7 Oltiddl ol d`s sido`s ol aulktis p`r a`crir ol juâsplols qul lsték id`gio`s lk ld j`tld. Ls di cisl ol di hiaturi h iaturi old adblktl. Idnukis vlals tiecbâk sbrvl piri olsbnkir di aji ol rlnbstr` ol uk juâsplo. Niriki7 Eât`o` piri nirikzir qul uki jicbtiabñk quloiré rlslrvioi, a`e` pulol slr s`dbabtir uk olpñsbt` ikabpio` ` uk k÷elr` ol tirglti ol arâobt` lk ld e`elkt` ol di rlslrvi. Nrup`s7 Slslrvi ol uki aikoio ol jicbtiab`kls (eés ol