Gestão de Processos

 

KI_PÏH @I Q^HOI__H_

 

KI_PÏH @I Q^HOI__H_ Disti oursh vhoê lprid`irì ls lëùis `i kistïh `i prhoisshs hrkldbzlobhdlbs, lprisidtld`h bdehrmlëùis loirol `l mith`hchkbl bdtikrl`l plrl l kistïh `i prhoisshs hrkldbzlobhdlbs. Dissl `briëïh â phssívic prhmhvirmhs uml ldìcbsi loirol `l micfhrbl `hs prhoisshs `i trlnlcfh.

Uhoê lprid`irì: •

•

•

•

•

K^@ ................. ............................. ........................ ........................ ........................ ................... ....... 0 Ql`rïh tâodboh `h prhoissh ................................ ................................ ; Pribdlmidth Pribdlm idth dh cholc `i trlnlcfh (P.C.P) (P.C.P) ............ 2 B`idtbebolëïh `h prhnciml ................................... ................................... ). •

•

•

Mldutidëïh `i ^isuctl`hs B - @isorbëïh `h Dikÿobh7 BB - Ql`rïh Pâodboh `h

•

BBB - Qrhoi`bmidth Hpirlobhdlc Ql`rïh (Q.H.Q.)7

Qrhoi Qrh oiss sshh (Q (Q.P .P.Q .Q.)7 .)7 9

 

Kistïh `i prhoisshs •

•

•

Mldutidëïh `i ^isuctl`hs (@.P.H.)7

BU - Btids `i Uirbebolëïh7

U - Pribdlmidth dh Cholc

•

`i Prlnlcfh (P.C.P.)7 •

UB - @blkdÿstboh `h Prlnlcfh Hpirlobhdlc

•

UBB - Uirbebolëïh `hs ^isuctl`hs7

•

•

UBBB - Lëïh Ohrritbvl7 BV - Ohdocusïh.

@isorbëïh `h Dikÿobh

H Qrh`uth Qrbhrbtìrbh: •

B - Bmplotl `britlmidti dh risuctl`h `h dikÿobh : –Yml elcfl dh siu prhoissh `i prh`uëïh ohmprhmiti th`h risuctl`h ebdlc”. 

•

•

BB - Qhssub h mlbhr Ulchr Lkrikl`h: –Yml pir`l im siu prhoissh oluslrì krld`i bmploth dh cuorh”.  BBB - Phml mlbs timph dh prhoissh: –Qir`ir timph ph`i sbkdbebolr loúmuch `i prh`uëïh, fhrl ixtrl bmprh`utbvl, ousths, `isklstis lhs ohclnhrl`hris, ohmprhmiti l qulcb`l`i bdtrídsiol”. 

•

BU - Kirl mlbs prhnciml, phr tir prhoi`bmidth ispioíeboh: –Qrhnciml â um risuctl`h bd`isijl`h `i um bd`bol`hr ”. ”.  5

 

Kistïh `i prhoisshs •

@isorbëïh `h Dikÿobh

H Qrh`uth Qrbhrbtìrbh: •

U - Pim bmploth `brith dls mitls: – Lnrldki mubtls `bmidsùis `l qulcb`l`i, im plrtbobplëïh ispioblc dls mitls”.

•

Nusqui qulbs sïh ls dioissb`l`is `hs sius ocbidtis: \ulcb`l`i, ousth, prlzh, idtrikl i mhrlc.

•

Icbmbdi trlnlcfhs `isdioissìrbhs: \ui dïh lkriklm vlchr plrl h ocbidti.

•

Icbmbdi hs prh`uths plrl hs qulbs dïh fhuvir ocbidtis: Prlnlcfhs `isdioissìrbhs.

•

Ql`rïh tâodboh `h prhoissh

L Plriel â Qrbhrbtìrbl: •

B - \uld`h um piquidh irrh leitl ehrtimidti l qulcb`l`i `h prh`uth7

•

•

•

•

BB - \uld`h kirlm rioclmlëùis `i ocbidtis7 BBB - \uld`h kirlm ldìcbsis `i ldhmlcbls `i lcth ousth7 BU - \uld`h ls ldhmlcbls dh prhoissh sïh ripitbtbvls7 U - \uld`h jì hohrrirlm lob`idtis dh plssl`h7 ;

 

Kistïh `i prhoisshs •

Ql`rïh tâodboh `h prhoissh L Plriel â Qrbhrbtìrbl: •

•

•

•

UB - \uld`h tim lctl `bspirsïh (lvlcblëïh `h prhoissh).

Qrhoi`bmidth hpirlobhdlc pl`rïh B - Uirbebqui ohmh ol`l hpirlëïh istì sid`h ohd`uzb`l7 BB - @iebdl l micfhr siquêdobl judth lhs risphdsìvibs pich prhoissh7

•

BBB - Elël um prhoi`bmidth h mlbs oclrh, sbmpcis i pbotÿrboh phssívic7

•

•

•

•

•

BU - Ql`rhdbzi lpidls ls ltbvb`l`is orítbols.

Btids `i virbebolëïh (B.U) Mi`im hs risuctl`hs lh chdkh `h prhoissh7 Pimhs luthrb`l`i shnri hs risuctl`hs7 Kirlm lëùis prividtbvls.

6

 

Kistïh `i prhoisshs •

•

Ptrl ribdlmidth dh trlnlc nlcfh fh (P (P.C. .C.P) P) cholc `i B - Mlpilr privblmidti qulbs ohclnhrl`hris ixioutlm tlriels ohdsb`irl`ls orítbols dh QHQ7

•

BB - @iebdbr qulbs jì ehrlm tribdl`hs, qulbs têm flnbcb`l`is plrl sir Bdstruthr i qulbs priobslm sir tribdl`hs7

•

•

BBB - Pir h prhoi`bmidth hpirlobhdlc pl`rïh `l tlriel á mïh7 mïh 7 BU - Uirbebolr quldth h tribdld`h jì ohdfioi `l tlriel, shcbobtld`h qui l ixiouti7

•

U - Lprisidtlr l tlriel, ltrlvâs `h Q.H.Q., mhstrld`h ohmh hpirì-cl (elclr, mhstrlr i bcustrlr)7

•

UB - @ibxlr oclrh hs phdths orítbohs, `britlmidti cbkl`hs á qulcb`l`i `h prh`uth/sirvbëh7

•

•

•

•

•

UBB - Idsbdlr oclrl, ohmpcitl i plobidtimidti7 UBBB - @ibxlr h tribdld`h elzir `l mldibrl ohmh ehb idsbdl`h7 BV - Ohrrbkbr hs irrhs7 V - @ibxlr h tribdld`h ripitbr ltâ qui ohdsbkl elzir shzbdfh7 VB - Lvlcblr si h tribdld`h istì im ohd`bëùis `i ixioutlr l tlriel7 2

 

Kistïh `i prhoisshs •

•

•

•

Ptrl ribdlmidth dh trlnlc nlcfh fh (P (P.C. .C.P) P) cholc `i VBB - Oirtbebolr h tribdld`h dl tlriel7 VBBB - ^ikbstrlr h Pribdlmidth.

Ohdocusïh

^iolpbtuclr th`h h prhoissh `i shcuëïh `h prhnciml plrl trlnlcfhs euturhs: •

•

•

•

•

•

•

•

H qui lprid`imhs8 H qui ph`i sir utbcbzl`h im hutrls ìrils/cbdfls8 H qui ph`imhs micfhrlr8

B`idtbebolëïh `h prhnciml B - @iebdbr h Qrhnciml7 BB - @iebdbr Fbstÿrboh7 BBB - @iebdbr Cloudl7 BU - Istlnicioir Mâtrbols.

1% `ls olusls7

•

H Krìeboh _iquidoblc sirvi plrl `iebdbr h piríh`h `i timph l sir ohdsb`irl`h plrl l ohdstruëïh `h Krìeboh `i Qlrith7

•

\uld`h hs `l`hs lprisidtlm uml mu`ldël `i dívic, ixbsti uml mu`ldël dh prhoissh. H Krìeboh `i Qlrith dïh vlb bd`bolr h piroidtulc rilc `h prhoissh7

•

 dioissìrbh istlnicioir h dhvh piríh`h `i timph qui sirì istu`l`h, i `iphbs ldlcbslr h Qlrith7

•

Ym Krìeboh `i Qlrith ph`i kirlr hutrhs Krìebohs `i Qlrith, `ipid`id`h `l dioissb`l`i.