General Manager Operations Sales in Kansas City MO Resume Joseph Rotarius

May 31, 2016 | Author: JosephRotarius | Category: Topics, Art & Design
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Joseph Rotarius has 15+ years being part of and motivating strong teams of leaders in different business segments that ...


Joseph G. Rotarius Kansas 66209, (913) 980-5558, [email protected] OBJECTIVE: Position as a Property Manager for a well respected company that desires long term viability and service perfection CAREER HIGHLIGHTS Experience consists of 15+ years being part of and motivating strong teams of leaders in different business segments that produced strong results, and overseeing multiple properties Property General Manager General Manager golf resort and hotel properties Project Manager Owner of a food establishment Director of Sales for new business development General Manager/Director of Golf Operations Golf Professional Territory Sales Director

PROFESSIONAL QUALIFICATIONS Adaptable Self-Motivated team leader Proactive management philosophy Skilled in Team Management, Sales, Creative and Strategic thinking, and marketing Experienced in Problem-Solving, Troubleshooting and high level business operations Proven track record in customer service initiatives, customer loyalty, and employee retention Skilled product manager, buyer, and negotiator Experienced in profit & loss, budget preparation, capital expenditures Facilitate implementation of process improvements resulting in bottom line cost savings Strong Work Ethic. Adept under Pressure. Ability to multi task. Highly organized

EDUCATION Bachelor of Science in Criminal Justice, Wayne State University, Detroit, MI Graduate in Human Relations Skills & Principles, Dale Carnegie Institute, St. Louis, MO Graduate Assistant in Sales Relations Principles, Dale Carnegie Institute, St. Louis, MO Graduate Assistant and Teacher in Human Relations Skills and Principles, Dale Carnegie Institute, Mission, KS

AREAS OF EXPERTISE Customer Service Member Retention Analyze departments’ process work flows Training Creating Contractual Agreements Profit and Loss financials Creating training manuals Cost analysis Evaluation of RFP’s Negotiator Financial Acumen

Creating Project Charters Food and beverage operations Health Insurance Benefits’ Microsoft Applications Relationship building Budgeting Turnaround Specialist Team Leader Advertising Fundraising

Haith and Young Property Management, (2012-Present) Hawthorne Valley Master Association and HOA, Overland Park, KS Property Manager/ President (2000-2006) Managed a community development that included 2 retail businesses, 858 residences, lake, walking trail, and Community Park Created a reserve of $250k based on successful dues collection and fiscal management Negotiated all community contracts Prepared and conducted all meetings in an organized manor Facilitated dredging of the fifteen acre lake for half of the original bid Coordinated structural repairs Excellent verbal and written communication skills Closed legal issues and softened the impact they had regarding the HOA’s financial responsibilities Involved in community and government association policy updates OptumInsight, Overland Park, KS (Subsidiary of United Health Group) Project Management (April 2011 to October 2011) Maximizing Operational Delivery and Execution (MODE team member) within the Business Platforms & Operations pillar which consults with Payer, Provider, Government, and Life Sciences markets by focusing on areas that drove profitability

Developed and improved process for operational efficiencies that resulted in a $500,000 budget savings Influenced these markets to be more productive and efficient within their business segment Analyze departments’ process work flows to gain greater operational efficiencies

Create Project Charters and Contractual Agreements Facilitate implementation of process improvements resulting in bottom line cost savings Created executive presentations with findings and recommendations

Dogwood Hills Golf Resort, Osage Beach, MO General Manager of Operations (October 2008 to April 2011) Delivered great experiences for resort guests of the 63 room hotel resulting in a 70% customer return rate Used visible leadership style to create an environment that promoted good will and desire for perfection

Increased individual department revenues by an average of 12% Developed the policy and procedures manual for resorts employees Highly skilled in financial matters which saved the resort $97k throughout all vendor services Increased club memberships by 8% three years Returned restaurant to profitability by rebranding and marketing breakfast service and offerings Built a strong team of leaders that were recognized for skilled customer service.

Skilled relationship builder Experienced in problem solving, troubleshooting, and finding solutions Developed member retention programs

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Sheridan’s, Lee’s Summit, MO Owner (December 2000 to July 2007) Built a franchise in Lee’s Summit, MO from the ground up. Owned for seven years and sold for a profit Created new business opportunities through community recognition and fundraising Created a product distribution program for three major supermarket chains (37 stores), generating $250k in additional revenue Developed 3 catering programs adding $175k in additional revenues 1. Kansas City Royals and Kansas City Chiefs 2. School Fund raising 3. Athletic Programs Maintained efficient food and beverage costs at 29% and labor costs at 26% in a labor-intensive industry Hired, trained and managed over 200 employees exempt and nonexempt Increased revenues by creative marketing outside traditional lines of business Increase sales 20%Year-over-Year for three consecutive years Voted-best product, top service, cleanest facility and highest productivity level corporate-wide Developed the policy and procedures manual Negotiated all compensation and benefits (Human Resources) Voted “Best in Class” seven years running Kansas City Magazine

Presenter of all corporate presentations for new products Oakwood Country Club, Kansas City, MO Director of Golf Operations (May 1995 to October 2000) Recognized as the “Friendliest Golf Staff” in Kansas City for private clubs three years in a row by the Kansas City Golf Magazine Created a “Best in Class” experience created a new image that allowed club to gain new recognition for marketing purposes Promote an exceptional “golf & lifestyle experience” Led fundraising efforts for our association and high profile events Hosted PGA Senior Tour Super Senior Pro-Ams, Missouri State Amateur, AJGA Junior Championship

Heather Downs Country Club, Toledo, OH Director of Golf Operations (March 1993 to May 1995) Increased club memberships by 10% two years Returned club to the prominence it once enjoyed Retooled club operations to increase productivity, profitability, and viability Built a strong teams of leaders by mentoring, training, and empowering Organized Special Olympics 2-day golf clinic with TV news coverage for marketing campaign Revamped entire club operations to become more member friendly Became profitable by adhering to budgets, staff taking ownership for their department, rewarding success Led fundraising efforts for our association and high profile events

Westwood Country Club, St. Louis, MO Golf Professional (March 1985 to February 1993) Experienced in problem solving, troubleshooting, and finding solutions Developed a program to ensure that specific opportunities and tasks were not over looked and completed Maintained and trained the largest caddy program in the St. Louis area Largest revenue generator of any staff member in club history Organizer of multiple operations Facilitator of three weekly group functions and activities

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J Lewis Cooper Distributor, Detroit, MI District Sales Manager, (April 1984 to March 1985) Increased sales for my territory 50% first year Demonstrated professional and persuasive sales presentations Created additional opportunities that resulted in larger orders Developed sales technique that increased sales and distribution

Memberships (CMAA)

Club Manager’s Association of America, (PGA) Professional Golfers’ Association of America, and (AHP) Always Helping People

Professional Development CMAA World Conference and Education, in process of completing certification for certified Club Manager, and have been active in our local Chapter PGA Certification with 900+ hours of professional development in all areas of business management

Community Involvement Kiwanis, Chamber of Commerce, Travel & Lodging Association, Lake Ozark Golf Council, Make-A-Wish Foundation, Up-Lift-feeding the homeless, Hope House, One Good Meal, Business Network Institute, and Knights of Columbus

Honors Midwest Section PGA Board Member six years and volunteer for local CMAA charity events Horton Smith Award Winner four times (excellence in education) Bill Strausbaugh Award Winner (excellence in helping peers with their job related skills) Assistant Golf Professional of the Year and Assistant Player of the Year

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