Yvette Cardone has delivered profitable results through business development, employee training, customer engagement, an...
YVETTE CARDONE New York, NY | (202)
[email protected] | www.linkedin.com/in/yvettecardone
AREA GENERAL MANAGER Delivering profitable results through business development, employee training, customer engagement, and fiscal management at global hotels (Marriott International, Hilton, and Starwood).
Aligning all levels of an organization to deliver world-class personalized service. Building engaged management teams through coaching, mentoring, and training. Proven fiscal responsibility and meeting financial obligations. Proactive leader that communicates goals and drives operational excellence and property performance. Multidimensional Leadership to Optimize Results: Strategic Planning Brand Initiatives Opening Experience Team Development & Leadership ROI Analysis | Sales & Marketing Food & Beverage Service & Quality Ownership relations
CAREER HIGHLIGHTS
Generated $10.6M in gross operating profit and achieved Hilton Quality Assurance Green Zone Outstanding Performance Award with a rating of 91.74% at Hilton Alexandria Old Town Hotel. Turned around service levels at 3 hotels and increased guest satisfaction rating from 50% to 75% in just 1 year.
Improved gross operating profit from 40% to 55% and positioned Crystal City Marriott for large-scale association events for greater revenue at. Improved guest satisfaction ranking from #3 to #2 globally.
Achieved #1 in employee engagement in mid-Atlantic region (89%), 82% guest satisfaction (up from 55%), and 55% house profitability with a cash flow of $6.2M at Crystal City Marriott.
Reversed Crystal City Marriott losses of $500K on a general session room by transforming it into a 524-seat American theater with annual revenues of $150K and increased weekend business by 10%. Achieved 99% Quality Assurance in 2003 and 2004, the first time at this hotel.
Increased sales and achieved 50% gross operating profit in 12 months while improving revenue growth at Washingtonian Center Marriott.
Exceeded profitability goals by delivering 55% gross operating profit and won guest satisfaction award at Dulles Suites Marriott. Earned global ranking of #2 in full-service hotels.
Revived Crystal City Marriott that went from 0% to 100% occupancy in 1 day by partnering with FBI, CIA and other federal entities to provide accommodations in the immediate aftermath of 9-11.
Increased gross operating profit 10% and guest satisfaction from 72% to 90% at Real Hospitality Group.
Raised guest satisfaction from 72% to 87.2%, event satisfaction from 97% to 100%, and grew sales in 1st quarter 2013 to 100% of budget at Crestline Hotels & Resorts.
Improved guest satisfaction from 69.8% to 88.9% over a 4-week period by motivating and training team at Ocean Properties, Ltd.
EDUCATION MBA - GEORGE WASHINGTON UNIVERSITY B.S. Hotel, Restaurant and Institutional Management - PENNSYLVANIA STATE UNIVERSITY International Strategy Residency, 2006, People’s Republic of China
YVETTE CARDONE – Page 2 PROFESSIONAL EXPERIENCE MANAGEMENT CONSULTING / INTERIM ASSIGNMENTS, New York & Washington, DC (2012–2015
Element Westin Time Square: Led 200+ employees, 411 rooms and $45M annual budget. Conducted strategic planning, analyzed financial results and executed turnaround business plan to increase profitability and mitigate NOI erosion. Worked with team to achieve 93% Associate Satisfaction. Real Hospitality Group: Provided leadership for 9 hotels, with Marriott and Starwood in the greater New York City area for over 1200 rooms. Areas of focus included guest service, quality assurance, budgets, revenue and capital expenditure management. Improved guest satisfaction within 6 months and revenue performance.
Crestline Hotels & Resorts: Within 5 weeks, changed 90% of management staff, raised guest satisfaction, event satisfaction, and grew sales in 1st quarter 2013 to 100% of budget.
Ocean Properties, Ltd.: Improved performance of the South Florida based properties at 152 to 250-room hotels, a former Marriott and Westin brand. Increased guest satisfaction by nearly 20% over 4-week period by motivating team and training employees.
HILTON HOTELS WORLDWIDE (2009–2012) General Manager, Hilton Alexandria Old Town, Alexandria, VA (2011–2012): Led team of 260+ employees, 241 rooms, with an operating annual budget of $23M. Realigned sales staff and hired new sales managers to improve hotel performance and profitability. Conducted strategic planning, analyzed financial results, and forecast future revenues and expenses. Won Trip Advisor Excellence Service Award. Regional Director Brand Performance, Hilton Worldwide Hotels & Resorts (2009–2011): Provided leadership to management at 35 hotels to improve revenue, brand standards, service and owner ROI. Portfolio included hotels in Mid-Atlantic, Northeast and Canada, with total revenues of $30M+.
MARRIOTT INTERNATIONAL (1982–2008) General Manager, Crystal City Marriott, Arlington, VA (2001–2008): Developed and inspired leadership for 343 room hotel with 25 managers and 225 employees on an annual budget of $23M. Planned and executed capital expenditure requirements for a $3M restaurant and a $10M guestroom renovation. Maximized revenue opportunities and enabled hotel to operate at a high level of profitability despite severe economic downturn. Hotel Manager, Crystal Gateway Marriott, Arlington, VA (1997–2001): Led convention hotel with 694 rooms, a management team of 30 with 300 indirect reports and an annual budget of $45M. Coordinated large association events and award ceremonies of up to 1000 attendees and managed Fine dining restaurant and lobby bar. General Manager, Washingtonian Center Marriott, Gaithersburg, MD (1996–1997) General Manager, Dulles Suites Marriott, Herndon, VA (1995–1996) Regional Director, Courtyard by Marriott & Fairfield Inn by Marriott, Washington, DC (1993–1995)
AFFILIATIONS HSMAI Greater DC and NY Chapter, American Cancer Society Cancer Action Association DC, Greater NY Chapter IREM NYU Adjunct Faculty Member
