FROM ABACUS TO GALILEO – MAKING THE RIGHT CHOICE! Converting To Galileo The Abacus to Galileo Quick Reference is designed to help you transfer effortlessly from Abacus to the Galileo system. Simply look for the Abacus entry on the left of the page, and read the corresponding Galileo entry on the right. The following is being designed to follow the PNR creation process.
ABACUS
GALILEO Sign In & Sign Out 進入/退出系統
SI*1217
SON/ZAN
SO*
SOF
*S*
OP/W*
B
SB
Information and Help 資料查詢 Y
GG*
F*FOX
H/A (Help topic start with Letter A)
Encode and Decode 解碼及縮碼 City 城市 W/-CCBANGKOK
.CE BANGKOK
W/*SGN
.CD SGN
Country / Land 國家 HCCC/TAIWAN
.LE TAIWAN
HCCC/CN
.LD CN
Airline 航空公司 W/-ALAIR INDIA
.AE AIR INDIA
W/*MH
.AD MH
W/*001
.AD*001
Equipment 機型 W/EQ-BOEING 747
.EE BOEING 747
W/EQ*744
.ED 744
Hotel 酒店集團 W/HL*HY
GC*11/HTL/HY
continued on next page
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ABACUS
GALILEO
W/-HLHYATT
GC*11/HTL/HYATT
Car 租車公司 W/CR*ZE
GC*12/CAR/ZE
W/-CRAVIS
GC*12/CAR/AVIS
Scrolling 屏幕移動 MD
MD
MU
MU
MB
MB
MT
MT
PNR(Abacus)/Booking File(Galileo)- Mandatory Fields 旅客訂位記錄-必要項目 Air Availability 可售機位表 110SEPHKGSIN
A10SEPHKGSIN
108JULBKKSYD2P
A08JULBKKSYD2P
111JULKULTPE¥MH
A11JULKULTPE/MH
110JUNHKGSGN¤VN
A10JUNHKGSGN*VN
122SEPHKGNYC9ATYO¥NW
A22SEPHKGNYC9A.TYO/NW#
123DECHKGORD9ASEL/SFO
A23DECHKGORD.SEL.SFO
110OCTSINBNE¥/*A
A10OCTSINBNE//*A
101NOVBKKBJS¥/*O
A01NOVBKKBJS//*O
1¤JL
A*JL
1¤*
AM*JL
Follow up entries 延續指令 1*
A*
18OCT
A18OCT
1¥3
A#3
1-2
A-2
1*R
A*R
1R18NOV
AR18NOV
1R¥3
AR#3
Timetable 航班時刻表 SMNLSYD
TTMNLSYD
S20APRHKGSHA¥KA
TT20APRHKGSHA/KA
S*
MD
S¥TG
TT/TG
S*OA
TT*O continued on next page
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ABACUS
GALILEO Flight Information 查詢航班詳細資料
VA*1
TTL1
VI*3
TTB3
VI*
*SVC
V*SQ1/15MAY
TTSQ1/15MAY
Itinerary Field 行程欄 01C2
01C2 or N1C2
01Y2LL
01Y2LL or N1Y2LL
01Y3*
01Y3*
01Y1GK
01Y1AK
03C2Y3
03C2Y3 or N3C2Y3
0CX903Y10JULHKGMNLNN1
0CX903Y10JULHKGMNLNN1
0SQOPENY10SEPSINSYDDS1
0SQOPENY10SEPSINSYDNO1
0YYOPENYHANVTEDS1
0YYOPENYHANVTENO1
0SQ861Y06FEBHKGSINGK1
0SQ861Y06FEBHKGSINAK1
0A
0A or Y
Change Segment Status 更改航段狀態代碼 .1HK
@1HK
.1RR
@1RR
.1XK
@1XK
.1NN WC3C
@1NN @3/C
Cancel 取消航段 X2
X2
X1/3
X1.3
X1-3/5
X1-3.5
XI
XI
Move Segment 更改行程的航段次序 /1/3
/1S3
/1A
/1, then 0A or Y
Name Field 姓名欄 -2WATKINS/P MR/R MRS
N.2WATKINS/PMR/RMRS
-RYAN/TIMMSTR*C05
N.RYAN/TIMMSTR*5YRS
-I/RYAN/HELENMISS*I18
N.I/RYAN/HELENMISS*18MTHS
-3¤LEE/JENNY MS
N.P3@LEE/JENNYMS
-3¤*C08
N.P3@*8YRS
-3¤
N.P3@ continued on next page
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ABACUS
GALILEO Phone Field 聯絡電話
9HKG ABC TRAVEL 2212 1234 AMY
P.T*ABC TRAVEL 2212 1234 AMY
9KUL603 2155 8888-B
P.KULB*603 2155 8888
92¤603 2155 9988-B
P.2@KULB*603 2155 9988
92¤
P.2@
Ticketing Field 開票資料 7T-A
T.T*
7TAW20DEC/
T.TAU/20DEC
7¤TAW21DEC/
T.@TAU/21DEC
Received From Field 資料來源 6HARRIS
R.HARRIS
6¤HARRY
R.@HARRY
End 結束儲存 E
E
ER
ER
Ignore 放棄輸入 I
I
IR
IR
Retrieve 查詢訂位記錄 *ZRDYOO
*ZRDYOO
*-CHEUNG or *-CHEUNG/PETER
*-CHEUNG or *-CHEUNG/PETER
*CX450/10DECHKG-CHAN
*CX450/10DECHKG-CHAN
*2
*2
*L
*L
PNR Display 顯示訂位記錄 *A
*R
*I
*I
*N
*N
*P3
*SI
*P7
*TD
*P9
*P
*P5
*NP
*B
*SD
*FF
*MM
*N*I*B*P3
*N.I.SD.SI
*H
*H continued on next page
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ABACUS
GALILEO
PNR(Abacus)/Booking File(Galileo) - Optional Fields 旅客訂位記錄-選擇性項目 SSR 特殊需求傳送 3VGMLA
SI.VGML
3VGML1.1
SI.P1-1/VGML
3DBML1,3-2.1,3.1
SI.S1.3P2-3/DBML
31¤-2.1(Before end PNR)
SI.P2@
32-5XX (After end PNR)
SI.S2-5@
3PCTC/SUSAN JONES/GB 0181 888666-1.1
SI.SSRPCTCKAHK1/SUSAN JONES/GB 0181 888666-JONES/JMR
3PSPT1/A1234445/US/01JAN70/CHAN/TAIMAN/ M-1.1
SI.SSRPSPTKAHK1/A123445/US/01JAN70/ CHAN/TAIMAN/M-1CHAN/TAIMANMR
OSI 一般訊息 3OSI SQ VIP PRIME MINISTER
SI.SQ*VIP PRIME MINISTER
31¤OSI MH VIP POP SINGER
SI.1@MH*VIP POP SINGER
31¤
SI.1@
Seat Map 座位分配圖 4G3*
SA*S3
4G*CX900Y2DECMNLHKG
SA*CX900Y2DECMNLHKG
Advance Seat Request 預先選位 4G/SA
S.SA
4G6/9A10A
S.S69A/10A
4G6C/11A12A
S.S6@11A/12A
4GX6
S.S6@
4GXALL
S.@
Option = Review Booking File 查閱一般附註資料 5Q-FO5818DEC50/81
RB.18DEC/Q81*FREE TEXT
51¤Q-20DEC12/11
RB.@1/20DEC
51¤
RB.1@
Remark = Notepad Remark 附註資料欄 5FREE TEXT
NP.FREE TEXT
5H-FREE TEXT
NP.H**FREE TEXT
51¤NEW DATA
NP.1@NEW DATA
Itinerary Remarks 行程表附註欄 5¥FREE TEXT
RI.FREE TEXT
5¥S2FREE TEXT
RI.S2*FREE TEXT
52¤¥S2FREE TEXT
RI.2@*FREE TEXT
52¤
RI.5@
continued on next page
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ABACUS
GALILEO Frequent Flyer 會員咭號
FFCX1234567890
M.CX1234567890
FFCX1234567890/BA,QF-1.1
M.P1/CX1234567890/BA/QF
PT*CX
M*CX
Divide 分割旅客訂位記錄 Steps D2 or D2*4
DP2 or DP2.4
6MARY
R.MARY
F
F
E OR ER
R.MARY E or ER
Printing 列印行程表 PTR*A
P-*ALL
PTR*IUXXIU
P-*ZH134O
PTRY/MKT/HK1/P2
P-GC*HKG/2
DIT¥DPI
TKPDID
DIT¥N1-3¥S1/3¥DPI
IMUP1-3/S1.3,R.P,TKPDID
Electronic Travel Authority System 澳洲電子旅遊簽證系統 Step 1 : ¤¤ETA
TIETAR
Step 2 : TIETAR Step 3 : QUIT TIETAQ
TIETAQ
TIETAH
TIETAH
TIETAS
TIETAS
Timatic 檢疫及簽證資料系統 Step 1 : ¤¤TIM
TI-MV (Fill-in-format) or
Step 2 : TIRV$NASIN$DEPAR
TI-RV\
Step 3 : QUIT
NA SIN\ DE PAR (enter)
Host Miscellaneous Entries 系統內其他主要功能指令 T*CT-BJS
DCTBJS
T*CX-HKGDEL
DCXHKGDEL
T*SYD
@LTSYD
K9LA*
DCA/*A
continued on next page
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ABACUS
GALILEO Cloning / Repeating a PNR 複制旅客訂位記錄
ICAPD
REALLSALL
ICAN,AP9,AP5
REN.P.RI.SALL
Queues Q 信箱 QC/
QCA
QC/97
Q/97
I
I
QXI
QXI
QR
QR
QP/99
QEB/99
PTRQL/99
QPRINT/B/99
Fares and Pricing 機票價格與報價 ABACUS
GALILEO (Apply for US/Canada/ Australia) Fare Display 特殊需求傳送
FD¤HKGSYD
FDHKGSYD
FD¤SINBNE/01JUL/SG
FD1JULSINBNE/SG
FD¤KULLHR/MH/EXCN (F*RTUMML)
FDKULLON/MH@EXCN
FD¤HKGHKG/CX/CTRW
FDHKGHKG/CX-RTW
Follow up entries 延續指令 FD¤R
FDB
FD¤/5JUL
FD/5JUL
FD¤N
FD:NUC
FD¤L
FD:LOC
FD¤/,CH
FD*CNN
RB¤6
FDC*6 or FDC*6//CX
RD¤2
FN*2
RD¤2//15-17/20
FN*2/15-17.20
RL¤3
FR*3
NO PNR Pricing 無訂位記錄之票價計算 WQ¤PHKG10MAR¥CCXTPEHKG¥R/CX
FQPHKG10MARTPE16MARHKG+CX/CCX
WQ¤PHKG10MAR¥CCX¥DBTPE16MAR¥CCX ¥DBHKG¥R/CX
FQPHKG10MAR.BTPE16MAR.BHKG+CX/CCX
WQ¤PHKG10MAR¥CCXTPE--KHH¥CCIHKG¥R/CX
FQPHKG10MAR+CXTPE--KHH+CIHKG/CCX
WQ¤PHKG¥CSQSIN-¥CSQSYD¥CSQSIN-¥CSQ HKG¥R/SQ
FQPHKGX-SINSYDX-SINHKG+SQ/CSQ
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ABACUS
GALILEO Follow up entries 延續指令
WQ¤U1
FQP*1
WQ¤Q1
FQP*1
WQ¤G1
FQN, FN1
Itinerary Pricing = Fare Quote 有訂位記錄之票價計算 WP¤I
FQ
WP¤I¤N2
FQP2
WP¤Q2
FQL2
WP¤U2
FQN2
WP¤G2
FQN2 followed by FN1/P2.5
Not Applicable
FQBB
Informative Pricing = Fare Quote Planner 無訂位記錄之票價計算 WQ¤BKKSYDBKK
FQPBKKSYDBKK
WQ¤PHKG¥CJL¥DCTYO¥CJL¥DCYVR
FQPHKG19JULTYOYVR+JL@C
Agency Private Fares 旅行社淨價系統 NFDHKGPEK/11JUL/IBM
FD11JULHKGPEK/CA-PRI-IBM
NFDPEKKUL/11JUL/IBM¥BC
FD11JULPEKKUL-B/CA-PRI-IBM
NFDBKKSIN/11JUL/IBM/TG¥J*OW
FD11JULBKKSIN-OW/TG-PRI-IBM
NFDSINSYD/11JUL/IBM/SG*CH
FD11JULSINSYD*CNN/SG-PRI-IBM
NFDHKGSGN/11JUL/IBM/CX*CH*HKD
FD11JULHKGSGN*CNN/CX::HKD-PRI-IBM
NA
FD11JULHKGSGN*CNN/CX:NUC-PRI-IBM
NFDSGNTYO/11JUL/SQ/IBM/O
FD11JULSGNTYO/SQ-PRI-IBM:P
Tax 稅項資料 TX*CHINA
FTAX-CHINA or FTAX-CN
TX**XA
FTAX-US
PXC*MIA
FTAX*PFC-MIA
Currency 貨幣資料 DC¤520GBP/HKD
FZSGPB520HKD
DC*CUR*
FBT*
DC*JAPAN
FBT*JP
DC¤USD
FZSUSD
FC¤HKD
FZIHKD
WN¤HKGSINJKTDPS
FL/HKGSINJKTDPS
continued on next page If you encounter difficulty, try ASK GALILEO at http://galileo-asia.custhelp.com for more useful self-served information. The soft copy of this document is available from the site.
ABACUS
GALILEO Ticket Printer Handling Procedures 列印機票
W*AT8BC230
Step 1: HMLM8BC230DT Step 2: HMOM8BC230-TKT Step 3: HMOM8BC230-U
DN*PTR
HMTN/D
No SCN left in ATB Stock Table (DN*PTR) Step 1 - DB6D653A/D
Step 1 - HMSA-44400080001/4440008499/500
Step 2 - DB6D653A/44400080001/500
Step 2 - HMTN6D653A-44400080001/44400084 99/500
Step 3 - RL/6D653A DB6D653A/D
HMTN6D653A/RETURN
Issue a Ticket 開票處理 W¥T¥KP7¥FINVAGT¥UN*TOURCODE ¥EO/ NONENDNONREF/VLD CX ONLY ¥ACX
TMU1FINVAGT/Z7/TC-TOURCODE/EBNONEND NONREF*EBVLD CX ONLY/CCX
W¥T¥KP7¥AUA¥FINVAGT
TMU1FINVAGT/Z7
W¥T¥NET/USD100.00¥ABA¥FCASH
TMU1FS/NFUSD100.00/Z0/CBA
W¥T¥KP7¥ASQ¥F*AX371200000000000/1209
TMU1FAX371200000000000*D1209/Z7/CSQ
W¥T¥KP7¥ATG¥F*AX371200000000000/ 1209*Zxxxxxx
TMU1FAX371200000000000*D1209*Axxxxxx/ Z7/CTG
W¥T¥KP7¥FMP*AX371200000000000/1209 *XXINVAGT/220
TMU1FMR/Z7
W¥T¥FCASH¥NET/USD1500.00/F*TOURCODE/ASQ
TMU1FS/NFUSD1500.00/AI-TOURCODE/Z0/CSQ
W¥T¥FCASH¥NET/PHP23521/F*TOURCODE/ACX
TMU1FS/NFPHP23521/AI-TOURCODE/Z0/CCX
W¥T¥FCASH¥NET/USD150.00/F*TOURCODE/ ACX¥UX*
TMU1FS/NFUSD150.00/AI-TOURCODE/Z0/CCX/ IT*PC
Ticketing commands 開票指令
TKPDTD - issue all filed fares
TKP1DTD - issue filed fare 1
TKP1P2/DTD - issue filed fare 1 for pax 2
Displaying Ticketing History 顯示開票記錄 *HT
*HTD
Display Electronic Ticket Record 顯示電子票檔案 WETR*2
*TE002
WETR*T1605789012345
*TE/16057891234
Regeneration of Electronic Ticket Document 重新列印電子票 N/A
Regenerate all: TSD00712345678904 continued on next page
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ABACUS
GALILEO
Re-print AGT CPN only Step1: *DFHIJO Step2: W¥RG¥RE
Re-print AGT CPN only Step1: HQB/AGT/DS Step2: HQB/MU or HQB/MD Step3: HQNN
Re-print Passenger Receipt only Step1: DWLIST Step2: DP2/3/121 (where 121 is the item from DWLIST)
Re-print Passenger Receipt only Step1: HQB/REC/DS Step2: HQB/MU or HQB/MD Step3: HQNN
Void Ticket 作廢機票 WV2 (in an Active PNR)
TRV/16055553338886
WV¥1601234567890/HKG13300/JBFQAC/ 10SEP/CA/I (Re-enter to Void)
TRV/16012345678903-891 (void conjunction ticket)
Ticket Number Reporting 輸入機票號碼
Step 1: GC*200/5/SQ (to find out airline requirement)
7T-TK1605555666888¥N1.1
Step 2: input TKNM entry: SSR: SI.P1/TKNM*16055556668882
7T-TK1605555666889¥S3,4¥N2.1
SI.P2/TKNM*16055556668893
7T-TK1605555666333-34¥N1.1
SI.P1/TKNM*16055556663330-334
OSI: SI.MH*TKNM 23255556668881
Daily Ticketing Report 日常開票記錄 DQB*
HMPR
DQB*10JUN
HMPR/10JUN
Wholesale/Retail Ticketing 批發/零售旅行社開票處理 5WT-H3D8/ON
QEB/VVA
5WT-H3D8/OFF
QEB/VVA
Hotel 旅館 Step1 (Shop) HOTSYD/12NOV-2NT2 HOT*
Step1 (Shop) HOA12NOV-2NTSYD2 HOA*PD
Step2 (Look) HOD*3
Step2 (Look) HOD*3
Step3 (Check) HRD*2
Step3 (Check) HOC*2 HOV1
Step4 (Book) 0H1¥2/GAX___ EXP 1205-GOH/NM-1.1
Step4 (Book) N1A2D3/G-AX___EXP1205/NM-PEREJ JMR
continued on next page If you encounter difficulty, try ASK GALILEO at http://galileo-asia.custhelp.com for more useful self-served information. The soft copy of this document is available from the site.
ABACUS
GALILEO Car 租車
Step1 (Shop) CFSYD/10APR-12APR/9A-2P
Step1 (Shop) CAL10APR-12APRAKL/ARR-1000/DT-0900
Step2 (Look) CF*1
Step2 (Check Rules) CAVA1 (rules on line 1, CAL and CAQ)
Step3 (Check) CF*R1 (display car rules) CF*P1 (display car policy) CF*X1 (display extra hour/day charges)
Step3 (Sell/Book) N1A1
Step4 (Book) -LIM/BOBBY MR 0C1
Galileo HelpDesk Contacts Regional Office (Asia) Tel +852 2821 2288 Fax +852 2821 2299 Bangladesh Tel +88 02 812 7862 Fax +88 02 812 7865 Tel (Helpdesk) +8802 812 7862 / 63 / 64 Email (Helpdesk)
[email protected] Cambodia Tel +855 23 221 68081 / 82 Fax +855 23 221 680 Tel (Helpdesk) +855 23 221 681 Email (Helpdesk)
[email protected] China - Beijing Tel +86 10 6501 3801 / 02 Fax +86 10 6501 1582 Email (Helpdesk)
[email protected] China - Shanghai Tel +86 21 6391 8010 / 11 / 12 Fax +86 21 6391 8009 Email (Helpdesk)
[email protected] China - Guangzhou Tel +86 20 6120 6968 / 69 Fax +86 20 6120 6966 Email (Helpdesk)
[email protected] Hong Kong Tel +852 2860 0888 Fax +852 2866 9498 Tel (Helpdesk) +852 2860 0777 Email (Helpdesk)
[email protected] India Tel +91 11 2375 5500 Fax +91 11 2375 5600 Toll-Free 1-600-111-160 Tel (Helpdesk) +91 11 2375 5500 Laos Tel +856 21 218-796 / 240 292 Fax +856 21 240 292 Email (Helpdesk)
[email protected]
Malaysia Tel +603 2144 3133 Fax +603 2144 4866 Tel (Helpdesk) +603 2144 1233 Email (Helpdesk)
[email protected] Nepal Tel +977 1 423 8108 Fax +977 1 423 8107 Email (Helpdesk)
[email protected] Papua New Guinea Tel +675 327 3620 Fax +675 327 3482 Tel (Helpdesk) +675 327 3779 Email (Helpdesk)
[email protected] Philippines Tel +632 811 5055 Fax +632 815 0573 Toll-Free 1-800-1888-4257 Tel (Helpdesk) +632 813 1342 / 43 Email (Helpdesk)
[email protected] Singapore Tel +65 64122 500 Fax +65 6223 2119 Tel (Helpdesk) +65 6223 0253 Email (Helpdesk)
[email protected] Taiwan Tel +886 2 2512 9200 Fax +886 2 2504 7427 Tel (Helpdesk) +886 2 2501 4308 Email (Helpdesk)
[email protected] Thailand Tel +662 670 0650-5 Fax +662 670 0666 Tel (Helpdesk) +662 670 0660-5 Vietnam-Saigon Tel +84 8 827 4740 / 41 Fax +84 8 827 4742 Email (Helpdesk)
[email protected]
continued on next page If you encounter difficulty, try ASK GALILEO at http://galileo-asia.custhelp.com for more useful self-served information. The soft copy of this document is available from the site.
GALILEO CUSTOMER SUPPORT PROCESS To serve you better, please provide us the following information when you call: 1. Your Galileo User Name 2. Your Galileo Pseudo City Code (a.k.a PCC or Pseudo) • If you do not know your PCC: i. In Focalpoint - Open the program - Sign-On - Type in C and * followed by Enter - The system will now provide your PCC ii. In Viewpoint - Open the program - Scroll down to the bottom of the page - Your PCC is listed under General Information 3. Whether you have a hardware or software problem • In case of software, please outline : i. The system you are using ii. The problem area : Booking, Printing, Fares etc iii. Which screen the problem is on (if applicable) iv. The function you are having a problem with • In case of hardware, please specify: i. If you are using Galileo hardware ii. Whether it is a hardware or connection problem iii. In case of a hardware problem, the model/type of hardware you are using Disclaimer The information contained in this document is subject to change without notice. Galileo system enhancements, changes to airline functionality, reservations and accounting procedures may require alterations to occur from time to time. Individual and company names used in the examples within this guide are for training purposes only and do not represent any commitment on their behalf. Galileo Trademarks This training guide may refer to the following registered trademarks, trademarks or service marks of Galileo International: Galileo®, Globe Device® logo, Galileo Desktop™, Viewpoint™, Focalpoint®. Copyright © 2006 Galileo International. All Rights Reserved. This document shall only be used in connection with the work for which it is provided. Neither the whole nor any part of this document shall be disclosed to any party in any form without the written consent of Galileo International. This Document Prepared by: Galileo This Issue: August 2006
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