Ga Altea-Amadeus Quick Reference

GA ALTEA QUICK REFERENCE

PT. Garuda Indonesia (Persero), Tbk. Branch Office Surabaya Telp. 031-5321640, Fax: 031-5457747 E-mail: [email protected]

SIGN-IN & SIGN-OUT Sign-in into first available area……………………………………… Sign-in in to all areas………………………………………………… Sign-in in to specific area (E)……………………………………….. Sign-out from active area……………………………………….…… Sign-out from all areas…………………………………………….… Sign-out from Specific area (E) ……………………………….…… Display status of all signed in areas………………………..……… Display Terminal Number……………………………………………

JI0000AA/SU JI*0000AA/SU JIE00000AA/SU JO JO* JOE JD JD

DECODE / ENCODE Encode location……………………………………………………… Decode Location…………………………………………………… Encode Airline………………………………………………………… Decode Airline ………………………………….…………………… Encode Country…………………………………….………………… Decode Country……………………………………………………… Decode Equipment…………………………………………………… Encode Hotel ………………………………………………………… Decode Hotel………………………………………………………… Encode Car ………………………………………………………… Decode Car ………………………………………………………… Encode State ………………………………………………………… Decode State…………………………………………………………

DAN JAKARTA DAC DXB DNA GARUDA INDONESIA DNA 157 DC INDONESIA DC EG DNE 747 DNH MARRIOTT DNH EM DNC AVIS DNC ZI DNS CALIFORNIA DNS USTX

CONVERT DATE / TIME Display system time….……………………………………………… Display Local Time…………………………………………………… Display local time between cities…………………………………… Calculate elapsed time ……………………………………………… Convert GMT time to Local time…………………………………… Find date 30 days prior……………………………………………… Find 45 days in future…………………………………………………

DD DD DOH DD LON1400/MIA DD DOH 1230/LON1755 DD ZZZ 1500/ DOH DD 25DEC/-30 DD 25DEC/45

HELP Help for the last Transaction entered……………………………… Help for a specific topic……………………………………………… Help for a specific transaction……………………………………… Help for Step INDEX………………………………………………… Help for Meal codes…………………………………………………… Help for Amadeus Fare discounted codes………………………… Help for E-ticket policies of specific carrier…………………………

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HE/ HE ELECTRONIC HE FQD HE STEPS HE MEAL HE FARE REQ HE ETT QR

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GA ALTEA QUICK REFERENCE

PT. Garuda Indonesia (Persero), Tbk. Branch Office Surabaya Telp. 031-5321640, Fax: 031-5457747 E-mail: [email protected]

AMADEUS INFORMATION PAGES Display AIS INDEX….…………………………………………………… Display Airline Access level in Amadeus……………………………… Display Airline Function level in Amadeus…………………………… Display Airline Function supported by a specific airline…………… Display Airline Information ……………………………………………… Display Country Information…………………………………………… Display information for a specific Airport……………………………… Display Information for a specific Hotel chain………………………… Display Information for specific Car company………………………… Display information for Amadeus Input and output codes…………… Display Information for a specific Amadeus company………………

GG AIS GGPCAL ACC GGPCAL FUN GGPCA QR GG AIR QR GG COU QA GG APT LHR GG HTL SI GG CAR ZI GG CODE GG AMA QA

AVAILABILITY/SCHEDULE/TIMETABLE Display Basic Neutral Availability…………………………………… Display Basic Neutral Schedule……………………………………… Display Basic Neutral Timetable……………………………………… Display Availability by Departure ……………………….…………… Display Schedule by Departure ……………………………………… Display Timetable by Departure …………………………………… Display Availability by Arrival ……………………….……………… Display Schedule by Arrival ………………………………………… Display Timetable by Arrival ………………………………………… Display Availability by Elapsed Travel Time……………………… Display Schedule by Elapsed Travel Time ………………………… Display Timetable by Elapsed Travel Time ………………………… Display current Date & Time Availability…………………………… Display Availability for specific time………………………………… Display Availability for specific Carrier……………………………… Display Availability for specific Carriers……………………………… Display Availability for specific Class….……………………………… Display Availability for specific Cabin..……………………………… Display Availability for Connecting city…..…………………………… Display Availability to use combination..…………………………… Display Dual Availability option……………………………………

AN04FEBDOHDXB SN04FEBDOHDXB TNDOHDXB AD04FEBDOHDXB SD04FEBDOHDXB TDDOHDXB AA04FEBDOHDXB SA04FEBDOHDXB TADOHDXB AE04FEBDOHDXB SE04FEBDOHDXB TEDOHDXB ANDOHDXB AN19DECJKTBKK1200 AN19DECJKTTYO/AGA AN19DECJKTHKG/AGA,EK,GF AN19DECJKTSYD/CM AN19DECJKTSIN/KY AN19DECJKTAMS/XAUH AN19DECJKTAMS1200/AGA/CV/XAUH AN19DECDOHDXB/ AQR*25DECDXBDOH/AEK

Display Availability to use Direct access…………………………… Display Availability to use Carrier Prefer …………………………… Display Availability to use Seven Day Search……………………… Display Availability for Number of seats require…………………… Display Availability for Direct Flights…………………..…………… Display Availability for Non-stop…………..…………………..…… Display Availability for Chartered Flights…………………………… Display Availability for online connection…………..……………… Display Availability for One world Alliance airlines………………… Display Availability for Star Alliance airlines…………..…………… Display Availability for Sky Team Alliance airlines….………………

1EKAD12DECDOHDXB ANGA12DECJKTSIN AN/12DECJKTAMS/AGA/CQ AN04FEBJKTTYO/B5 AN04FEBJKTSEL/FD AN04FEBJKTBKK/FN AN04FEBJKTSIN/FC AN04FEBKTLON/O AN*O12JANLHRJFK AN*A12JANLHRJFK AN*S12JANLHRJFK

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GA ALTEA QUICK REFERENCE

FOLLOW-UP ENTRIES FOR DISPLAYED AVAILABILITY/SCHEDULE Change Availability for Next day……………………………………… Change Availability for Previous Day………………………………… Change Origin City …………………………………………………… Change Destination City……………………………………………… Change City pair……………………………………………………… Change for specific carrier…………………………………………… Change for any carrier………………..……………………………… Change for specific class of service……………………………… Change for connecting city………..………………………………… Change Departure Date……………………………………………… Change Number of days Later……………………………………… Change Number of days Earlier…………………………………… Change Number of days Earlier both city pair…………………… Change both Dates for Dual option………………………………… Change Number of days Later both city pair…………………….. st Change Number of days Earlier 1 city pair………………………… nd Change Number of days Earlier 2 city pair………………………… st Change Number of days Later 1 city pair………………………… nd Change Number of days Later 2 city pair……………..…………… Change Return for same day………………………………..……… Change Return for specific date…………………..……………..… Change Number of days Earlier for Return……………..…………… Change Number of days Later for Return……………..…………… Change Availability Display to Schedule Display…………………… Change for Direct Access…..………………………………………… Redisplay previous Availability …………………………………………

MN MY ACDXB AC//LHR ACLHRJFK AC/AEK AC/AYY AC/CF AC/XLHR AC25JAN AC5 AC-6 AC-5*-3 AC25DEC*30DEC AC5*3 AC-3* AC*-3 AC3* AC*3 ACR ACR20FEB ACR-3 ACR3 ACSN ACL4 MPAN

FLIGHT INFORMATION Display Flight Information from Availability or PNR…………………… Display Flight Information for specific Flight and date………………

DO 3 DO BA124/25DEC

SELL AIR SEGMENT Sell 2 Y class seats from line 5 ……………………..…………………… Sell 2 Mixed classes of service from line 4……………………………… Waitlist 2 seats…………………………………………………………… Direct sell for 2 seats…………………………………………………… Waitlist for 2 seats……………………………………………………… Open segment for a specific carrier……………………………………… Surface segment……………………………………………………………

SS 2 Y 5 SS 2 B Q 4 SS 2 Y 5 / PE SS QR001 B 25DEC DOHLHR2 SSQR001 B 25DEC DOHLHR PE2 SO QR B 12JUN DXBDOH SI ARNK

NAME FIELD Single family name …..……………………..……………… Same family names………………………………………… Multi names………………………………………………… Child Name…………………………………………………… Infant as same as adult family name……………………… Different Family for Infant………………………………………

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NM1RACHMAT/HADI MR NM2RACHMAT/HADI MR/YATI MRS NM1ARIFIN/SAM MR1KOMAR/UDIN MR NM1ALKAF/ MISKA MISS(CHD/29APR98) NM1LUBIS/RATRI MRS(INF/RAVINDERAN/21JUN07) NM1LUBIS/RATRI MRS(INFDADANG/DWI/21JUN12)

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GA ALTEA QUICK REFERENCE CONTACT FIELD Phone Number Field ……………………………………………… Phone Number Field for specific Location……………………… Enter your office Number ………………………………………… E-mal Address ……………………………………………………

AP 4667579 AP JKT 4667579 AP (Type Enter) APE - [email protected]

TICKET ARRANGEMENT FIELD No Time limit ……………………………………………………… Specific Time Limit with Date and Time ……………………… Auto Cancellation on Specific Date and Time ……………… Send Q21, category 0 for reminder……………………………

TKOK TKTL12MAR/1200 TKXL12MAR/1200 TKOK/Q21C0

RECEIVED FROM FIELD Modification asked by Passenger………………………………… Modification by Agent …………………………………………… Modification by Mr. Al Emadi ………………………………………

RF PAX RF ALI RF MR ESO

END TRANSACTION End the File and close the PNR…………………………………… End the File and Redisplay PNR………………………………… End the File and Change the status code………………………… End the File and Change the status code, Redisplay PNR……

ET ER ETK ERK

RETRIEVAL PNR Display active PNR on screen …………………………………… Retrieve PNR Number……………………………………………… Retrieve By Name…………………………………………………… Retrieve By Alphabet……………………………………………… By flight Number and date………………………………………… Retrieve PNR on line 4 of the List………………………………… Redisplay name list………………………………………………… Display PNR name………………………………………………… Specific flight Number and Date………………………………… Retrieve or Display PNR ON Line 5 of the List…………………… Redisplay name list…………………………………………………

RT RTXXXXXX RT/AHMAD RT/A RTQR001/12JUNDOHLHR-AHMAD RT4 RT0 RTN LM/QR001/12MAR/DOHLHR LM5 LM0

MINIMUM CONNECTING TIME: From PNR SEGMENTS……………………………………………… For single Airport……………………………………………………… For specific Airport and Carriers…………………………………… For different Airports and carriers……………………………………

DM3/4 DMLHR DMQR/LHR/AA DMQR/LHR-LGW/CO

FREQUENT FLYER: Display the Name of passenger from Airline Data………………… Enter Frequent Flyer Number Automated…………………………. Enter Frequent Flyer Number Automated for specific PAX2…… Manual Entry for Frequent Flyer…………………………………… Manual Entry for Frequent Flyer for PAX 3 ………………………… FFN agreements between carriers……………………………………

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FFDQR-1111111111 (Amadeus Users Airline Only) FFNQR-1111111111 FFNQR-1111111111/P2 SRFQTVEK-EK111111111 SRFQTVEK-EK111111111/P3 VFFD Distributed by: [email protected]

PT. Garuda Indonesia (Persero), Tbk. Branch Office Surabaya Telp. 031-5321640, Fax: 031-5457747 E-mail: [email protected]

GA ALTEA QUICK REFERENCE ADVANCE SEAT: Display Seat Map for Segment Number 3…………………………… Request specific seat Number………………………………………… Request specific seat Number for PAX 4…………………………… Request specific seat for specific segment 4……………………… Generic Smoking Seat………………………………………………… Generic Non-Smoking…………………………………………………… Generic Non-Smoking Window for Passenger #2…………………… Generic Non-Smoking Aisle for Segment # 4………………………… Generic Non-Smoking Bulk Head for Segment # 5 and PAX # 3…

SM3 ST/R/20K ST/R/20K/P4 ST/R/20K/S4 ST/S ST ST/W/P2 ST/A/S4 ST/B/S5/P3

OTHER SERVICE INFORMATION: Information for specific carrier……………………………………… Information for All carriers……………………………………………

OS EK PAX IS VIP OS YY PAX IS VIP

SERVICES REQUIRED: Specific Meal request for All Carriers and Segments…………… Specific Meal request for Specific carrier and Passenger………… Specific Meal request for Specific carrier and Segment…………… Form of ID as Passport number for an e-ticket............................... To create an SSR for passport / identity Card information(AIPS)....

SR VGML SR VGML LH/P2 SR VGML LH/S4 SR FOID QR HK1- PP1234567/P1 SR DOCS QR HK1-P-GBR-1234567-USA04FEB67-M-15DEC09-JACKSON/MICHELH/P1

CANCELLATION: Cancel Specific Segment……………………………………………… Cancel Specific Segments…………………………………………… Cancel Range of segments…………………………………………… Cancel seat elements…………………………………………………… Cancel Itinerary………………………………………………………… Rearrange segments…………………………………………………

XE4 XE4,7 XE4-6 SX/7,8 XI RS2,5

CHANGE SEGMENT DATA: Change class all segments to F……………………………………… Change class on segment 6….……………………………………… Change date to 28NOV on segment 6….…………………………… Change date to 28NOV and class M on segment 6….……………

SB F SB F6 SB 28NOV6 SB M 28NOV6

RETRIEVE HISTORY Retrieve Entire History …………………………………………… Retrieve History for specific Segment # 4……………………… Retrieve History for other Airline PNR ………………………… Retrieve History for Air segments ……………………………… Retrieve History for Car segments ……………………………… Retrieve History for Hotel segments ……………………………

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RH RHS4 RLH RHA RHC RHH

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GA ALTEA QUICK REFERENCE REMARKS FIELD: General Remark only View by Amadeus Airline Users………… Confidential Remarks View by Your office……………………… Service fee remarks for back office accounting………………… Free flow text on ITR……………………………………………… Free flow text on itinerary………………………………………… Option for reminder………………………………………………

RM ( Free flow text) RC (Free flow text) RIS QAR 250.00 RIZ Service amount charged QAR 250.00 RIR Please reconfirms your return itinerary OP25DEC/FREE FLOW TEXT

PRINTER & PRINTING Display Printers ATID…………………………………………… Print screen ……………………………………………………… Print All pages on Default printer……………………………… Screen Print on Default printer………………………………… Extended Itinerary print on Default Printer…………………… Extended Joint Itinerary Print on default Printer……………… Remote Print on Default printer………………………………… Print Query Report without Display…………………………… Print Last Display Sales Report............................................ Print Ticket……………………………………………………… Print Ticket and redisplay PNR………………………………… Print Ticket for specific TST…………………………………… Print Ticket for specific passenger…………………………… Print Ticket for specific segment & passenger……………… Print Ticket for All Infant passengers………………………… Print Ticket for All Non-Infant passengers…………………… Print Ticket on specific Stock….……………………………… Print Ticket to use carrier override option…………………… Print Ticket to use override past date TST…………………… Print Electronic Ticket when default Ticket is paper………… Print Itinerary Receipt …………………………………………… Print ITR for specific FB element……………………………… Print Duplicate ITR (Within 7Days of issuance date)……… Print specific Queue and remove items……………………… Print Queue and Retain items in Queue……………………… Print Passenger Profile………………………………………… Print the whole currently displayed AIS page………………… Print the Fares displayed on the screen……………………… Print the TST of the displayed PNR……………………………

TTQLIST CTRL+P WRA/RT WRS/RT IEP IEPJ WRAP58756471 WRA/TJQ/SOF/D-01OCT31OCT TJP TTP TTP/RT TTP/T2 TTP/P3 TTP/P3/S2,5 TTP/INF TTP/PAX TTP/XA2 TTP/V*EK TTP/O TTP/ET ITR ITR/L10 ITR/COPY QP97 QPR97 WRA/PD GL WRA/F WRA/TQT

REPLICATE PNR Copy PNR…………………………………………………………… Copy PNR and increase by 2 person…………………………… Copy and create cross reference of copy PNR………………… Copy Itinerary elements only………………………………………

RRN RRN/2 RRA RRI

SPLIT PNR Split passenger # 3……………………………………………… Received from…………………………………………………… File Split PNR…………………………………………………… Received Again………………………………………………… End Transaction…………………………………………………

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SP3 RF P EF RF P ER

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PT. Garuda Indonesia (Persero), Tbk. Branch Office Surabaya Telp. 031-5321640, Fax: 031-5457747 E-mail: [email protected]

CLAIM PNR Display other Airline PNR, ER to claim……………………… Display by flight, date, name, ER to claim…………………… Display from similar name list for passenger on line 3………

RO GF ABDFGH RO GF 517/25DECDOHBAH-ALNASSAR RO3

PAST DATE PNR Past date PNR by record locator……………………………… Request PDRs with status…………………………………… Retrieve a PDR from PDR list display…………………………

RPD/RLC- XYZXYZ RLD PLD4

MANUAL TICKET: Enter Manually E- Ticket Number for Non Infant:……………… Enter Manually E-Ticket Number for Infant…………………… Enter Manually E-Ticket Number for specific Non Infant……… Enter Manually E- Ticket Number for specific segments……… Conjunction E- Ticket Number……………………………………

FHE PAX 157-9196789012 FHE INF 157-9196789013 FHE PAX 157-9196789012/P2 FHE 157-9196789012/S2,3 FHE 157-9196789012-013

QUEUES: Place PNR on specific queue……………………………………… Place PNR on specific queue with category……………………… Place on queue for another office………………………………… Queue count Total activity………………………………………… Queue count Total, active PNR only……………………………… Display a list of PNRS on specific Queue………………………… Start specific queue 8………………………………………………… Start specific queue with category and date range……………… Ignore PNR move it to bottom, display next PNR………………… Ignore PNR move it to bottom, exit queue………………………… Remove PNR from queue count…………………………………… Ignore PNR and exit from Queue count…………………………… Ignore changes to PNR, exit queue redisplay PNR out of queue…

QE21 QE21C0 QE/DOHQR2120/97C0D1 QT QTQ QV/21C0 QS8 QS8C0D2 QD QDF QN QI QIR

TIMATIC: Cities in a country……………………………………………………… Cryptic Mode for Visa Information…………………………………… Cryptic Mode for Health Information…………………………………

TILCC/PAKISTAN TIFV TIFH

BANK SETTLEMENT PLAN: Display BSP participating carriers for GULF BSP………………… Display e-ticketing participating for QATAR market……………… Interline Ticketing agreement between 2 carriers…………………

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TGBD-AE TGETD-QA TGAD – QR / AF

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PT. Garuda Indonesia (Persero), Tbk. Branch Office Surabaya Telp. 031-5321640, Fax: 031-5457747 E-mail: [email protected]

FARE QUOTE DISPLAY: Display Fare quote for origin city and CRT location for current date… Display Fare quote between two Cities / Airports……………………… Fare display for specific airline for current date………………………… Fare display for specific class for current date………………………… Fare display for front cabin……………………………………………… Display fares in NUC……………………………………………………… Shopper display – lowest to highest for all Amadeus……………… Specific date for specific city pair………………………………………… Specific past date for specific city pair………………………………… Exact outbound travel …………………………………………………… Range for travel date starts……………………………………………… Exact outbound and inbound travel date……………………………… Fares shown in lowest to highest for specific airlines………………… Display one-way fares only……………………………………………… Display Round trip fares only…………………………………………… Display Half round trip fares in NUC…………………………………… Display fares and the Taxes……………………………………………… Display Private Fares (Uni Fares)……………………………………… Display Youth Fare………………………………………………………… Display Fare, No-penalty and No-advance purchase…………………

FQD DXB FQD CGKDXB FQD CGKAMM/AGF FQD CGKAMM/CF FQD CGKDXB/KF FQD CGKMIL/R,NUC FQD CGKLON/S FQD CGKPAR/D15DEC FQD CGKLON/D01MAY10 FQD CGKMUC/D30DEC* FQD DOHNYC/D10NOV**30NOV FQD KULLON/D25NOV*10DEC FQD SINLON/AQR/IX FQD CGKNYC/IO FQD DOHLON/IR FQD FRABUD/IH FQD DOHLHR/R,AT FQD CGKCMB/R,U FQD DOHCAI/R, - ZZ FQD BKKMNL/R, *NPE,*NAP

FOLLOW UP AFTER FQD ENTRY: Display reverse fare for specific cities / airports……………………… Display All special Fare/Passenger type codes……………………… Display Fare quote in NUC……………………………………………… Display Fare in Local currency………………………………………… Display Fare rule from line 3…………………………………………… Display Fare rules list of categories from line 3……………………… Display Penalty rule for fare from line 3……………………………… Display Tax information for specific country…………………………

FQDR FQL* FQDN FQDL FQN 3 FQN 3* LI FQN 3*PE FQN TAX/QA

CURRENCY CONVERSION: Convert specific amount, using a currency code………………… Convert from a designated currency to a NUC…………………… Convert currencies up to 12 months in the past…………………

FQC 100EUR/GBP FQC 1000QAR/NUC FQC 100GBP/INR/15MAY08

EXESS BAGGAGE CHARGES Excess Baggage Charges for today's date for a city pair………… Excess Baggage Charges for specific date for a city pair………… Excess Baggage Charges for specific airline………………………

FQX JKTBKK/30 FQX JKTBKK/30/26MAR FQX JKTBKK30/QR

RATE OF EXCHANGE DISPLAY: Display IATA Rate of exchange (ROE) of your terminal…………… Display IATA Rate of exchange (ROE) of a Country……………… Display IATA Rate of exchange (ROE) of a City…………………… Display IATA Rate of exchange (ROE) for past date……………… Display a list of BSRs for a currency………………………………

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FQA FQA*US FQA*NYC FQA*NYC/25JAN08 FQB QAR

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GA ALTEA QUICK REFERENCE INFORMATIVE PRICING OPTIONS: Informative Pricing for specific Airline…………….………………… Informative Pricing for specific Date…………….………………… Informative Pricing for specific Class…………….………………… Informative Pricing for lowest fare an itinerary….…………………… Informative Pricing for Youth fare……………. ….………………… Informative Pricing for PTA…..….………………………………… Informative Pricing for Past Date………………….………………… Informative Pricing for STOPOVER at DXB.………………………… Informative Pricing for NO STOPOVER at DXB.…………………… Informative Pricing for SURFACE between LHR and CDG………… Informative Pricing for Specific Validating Carrier…………………… Informative Pricing for UNI (Private) fare……….….………………… Informative Pricing for Same carrier for all sectors………………… Display the Informative Pricing break up from line 3………………

FQP CGK/A QR LHR FQP CGK/D 25DEC LHR FQP CGK/C LHR FQP CGKDXBDOH/L FQP CGKCAIDOH/RZZ FQP MNLDOHMNL/R,DOH.MNL FQP CGKCAIDOH/R, 25MAY08 FQP CGKDXB-DOH FQP CGKDXBCAI - DXBDOH FQP CGKLHR- - CDGDOH FQP CGK/AEKDXB-/AQRDOH/R,VC-QR (For Taxes Only) FQP CGKCMBDOH/R,U FQP CGKCAIDOH/O QR FQQ 3

ITINERARY PRICING OPTIONS: Itinerary Pricing for All passengers and segments…………………… Itinerary Pricing for specific passenger ………….…………………… Itinerary Pricing for specific segments ………….…………………… Itinerary Pricing for specific passengers and segments…………… Itinerary Pricing for CHILD………………………..…………………… Itinerary Pricing for INFANT passenger…………..…………………… Itinerary Pricing for NON INFANT passenger…………..…………… Itinerary Pricing for PTA………………………..……………………… Itinerary Pricing for specific Validating carrier……………………… Itinerary Pricing for IC domestic Itineraries..………………………… Itinerary Pricing for NOSTOPOVER at segment 4 ………….……… Itinerary Pricing for STOPOVER at segment 4 …………..….…… Itinerary Pricing for BREAK POINT segment 4 ………..…….…… Itinerary Pricing for UNI FARE ……………………..………….……… Itinerary Pricing for NO SERVICE FEE….. ………….……………… Itinerary Pricing for Exempt Taxes ………………….……………… Itinerary Pricing for 25% Discount and TKT designator …………. Itinerary Pricing for specific Fare basis ……………………….…… Itinerary Pricing for AROUND THE WORLD ………….…………… Display Lowest fare for an Itinerary…………………………………… Display lowest Available for an Itinerary………………………………

FXP FXP/P2 FXP/S2,5 FXP/P2/S2,5 FXP/RCH FXP/INF FXP/PAX FXP/R,DOH.MNL (Payment at DOH and Journey Starts from MNL)

FXP/R,VC-QR (For Taxes as per validating carrier) FXP/R, FS –INR FXP/S4X FXP/S4S FXP/B4 FXP/R,U FXP/NF FXP/R, ET FXP/ZO-25P*FF25 FXP/L-KEE7QR2 (Override Booking class and Validity) FXP/S2 RW FXL FXA

INSERT TST INFORMATION (CRYPTIC ENTRIES): Create Manual TST……………………………………………… Specific passenger……………………………………………… Specific passenger & segments……………………………… Add selling indicator …………………………………………… Specific TST…………………………………………………… Add Baggage allowance……………………………………… Specific TST……………………………………………………… Specific TST & Line……………………………………………… Add Fare Base…………………………………………………… Specific TST……………………………………………………… Specific TST & Line……………………………………………… Add not Valid before & after…………………………………… Specific TST………………………………………………………

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TTC TTC/P2 TTC/P2/S2,5 TTK/SSITI TTK/T2/SSITI TTK/A20K TTK/T2/A20K TTK/T2/L2/A20K TTK/BYEE4M TTK/T2/BKEE4M TTK/T2/L2,5/BKEE4M TTK/V12FEB12MAR TTK/T2/V12FEB12MAR Distributed by: [email protected]

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GA ALTEA QUICK REFERENCE Specific TST & Line …………………………………………… Add not valid after only………………………………………… Specific TST………………………………………………………… Specific TST & Line ………………………………………… Add not valid before only…………………………………………… Specific TST………………………………………………………… Specific TST & Line………………………………………………… Add Market/Net Fare Amount………………………………………

TTK/T2/L3,4/V12FEB12MAR TTK/VXX12MAR TTK/T2/VXX12MAR TTK/T2/L3,5/VXX12MAR TTK/V12FEB TTK/T2/V12FEB TTK/T2/L3,5/V12FEB TTK/NF-1800

INSERT TST INFORMATION (CRYPTIC ENTRIES): Specific TST………………………………………………………… Add Tour code for Non Infant.................................................... Add Tour code for Infant…………………………………………… Specific passenger………………………………………………… Specific passenger & segments………………………………… Payment for Non Infant (Publishes Fare)………………………… Payment for Non infant (Net Fare)………………………………… Payment for Infant (Published Fare )……………………………… Payment for Infant (Net Fare) ……………………………………… Specific passenger ………………………………………………… Specific passenger & segments ………………………………… Commission ………………………………………………………… Specific passenger…………………………………………………… Specific passenger & segments…………………………………… Validating Carrier…………………………………………………… Specific passenger…………………………………………………… Specific passenger & Segments…………………………………… Endorsement………………………………………………………… Specific passenger…………………………………………………… Specific passenger & segments…………………………………… Update / Add Fare Amount………………………………………… Update / Add Fare Amount………………………………………… Update / Add Equivalent Fare Amount …………………………… Update / Add Fare & Equivalent…………………………………… Specific TST………………………………………………………… Update/Add Tax……………………………………………………… Update/Add Taxes…………………………………………………… Specific TST…………………………………………………………… Update/Add Fare & Total Amount for reissue…………………… Additional amount as Total (Reissue)……………………………… No Additional cost (Reissue)………………………………………… Delete specific Tax # 3……………………………………………… Add new Tax………………………………………………………… Change Tax amount for Tax # 3………………………………….. Existing Tax as collected for reissue……………………………. Add BSR…………………………………………………………… Specific TST……………………………………………………… Fare calculation…………………………………………………… Fare calculation override………………………………………… Specific TST………………………………………………………

TTK/T2/NF-1800 FT PAX NRQ01800/DOHR002 FT INF NRQ00180/DOHR002 FT PAX NRQ01800/DOHR002/ P2 FT PAX NRQ01800/DOHR002/ P2/S2,5 FP PAX CASH FP PAX NR+CASH/QAR1950 (Include Taxes) FP INF CASH FP INF NR+CASH/QAR200 (Include Taxes) FP PAX NR+CASH/QAR1950/P2 FP PAX NR+CASH/QAR1950/P2/S2,5 FM 7 FM 7/P2 FM 7/P2/S2,5 FV QR FV QR/P2 FV QR/P2/S2,5 FE VALID ON SHOWN CARRIERS FE VALID ON SHOWN CARRIERS/P2 FE VALID ON SHOWN CARRIERS/P2/S2,5 TTK/F1800.00 (Local currency QAR ) TTK/FUSD495.00 (Other currency USD ) TTK/EQAR1800.00 TTK/FUSD495.00/EQAR1800.00 TTK/T2/F800.00 TTK/X100YR TTK/X100YR/X200YQ/X30WO TTK/T2/X100YR/X200YQ/X30WO TTK/R1800/T500.00 TTK/T500.00 TTK/T0.00 TTK/X3 TTK/X100YR TTK/X3-X200YQ TTK/X3 – O (Old tax which collected) TTK/K13.65000 (K1 is transaction) TTK/T2/K13.65000 (K1 is transaction) TTK/CDOH QR DXB190.00NUC190.00END ROE3.6400 TTK/CBUILD TTK/T2/CBUILD

PRINTING TICKET OPTIONS: Basic entry to print ticket.......................................................... Verify if ticket can be issue......................................................... Issue ticket for specific TST........................................................ Issue ticket for specific passenger.............................................. Issue ticket for specific segments............................................... Issue ticket for specific segments and TST.................................

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TTP TTP/TKT TTP/T2 TTP/P2 TTP/S2,5 TTP/S2,5/T2 Distributed by: [email protected]

PT. Garuda Indonesia (Persero), Tbk. Branch Office Surabaya Telp. 031-5321640, Fax: 031-5457747 E-mail: [email protected]

GA ALTEA QUICK REFERENCE Issue ticket for specific segments and passenger...................... Issue ticket for All INFANT.......................................................... Issue ticket for All NON INFANT................................................. Override Validating carrier...........................................................

TTP/S2,5/P2 TTP/INF TTP/PAX TTP/V*QR

DISPLAY E-TICKET RECORD: Display e-ticket record from PNR................................................... Display e-ticket record from PNR and refer FA/FHE..................... Display e-ticket record using ticket number outside PNR..............

TWD TWD/L7 TWD/TKT157- 4800154678

VOIDING E-TICKET: STEP 1: Display e-ticket record IN PNR TWD TWD/L7 OUT SIDE PNR TWD / TKT157-4800154678 STEP2 : Status of the coupons should be ‘’O’’ and NOT a reissued ticket TWX

REFUND E-TICKET: UNTILISED E-TCKET STEP 1: Display refund record TRF 157- 4800154678 STEP2 : Insert cancellation / refund charges TRFU/CP100A (Amount QAR 100 as per airline advised) STEP 3: Process the refund TRFP

REPRINT ITR Reprint ITR ........................................................................................ Reprint ITR for specific passenger..................................................... Reprint Agent Coupon....................................................................... Send ITR by e-mail............................................................................. Display ITR on screen.......................................................................

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ITR/L5 (Refere FB line number) ITR/L5/P2 (Refere FB line number) TTR/L5/C-I (Refere FB line number) ITR-EMLA/L5 (Refere FB line number) ITRD/L5 (Refere FB line number)

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GA ALTEA QUICK REFERENCE REPORT DISPLAY: Summary Sales report for the Past Period …………………………… Item Sales report for the past period…………………………………… Summary Sales report for the period before the past period……… Item Sales report for the period before the past period……………… Daily Summary Sales report for current date………………………… Daily Summary report for Specific date……………………………… Daily Summary report for specific date range………………………… Daily Query Sales report for current date……………………………… Daily Query report for specific date…………………………………… Query report for specific date range…………………………………… Query Report of E-Tickets for date range…………………………… Query Report unused voided e-tickets………………………………… Query Report for specific airline……………………………………… Net Remit report………………………………………………………… Transaction Report by Ticket stock Number …………………………

TJS/SOF/H-1 TJI/SOF/H-1 TJS/SOF/H-2 TJI/SOF/H-2 TJD/SOF TJD/SOF/D-02JUL TJD/SOF/D-02JUL05JUL TJQ/SOF TJQ/SOF/D-02JUL TJQ/SOF/D-02JUL05JUL TJQ/SOF/D-02JUL05JUL/QTC- TKTT TJQ/SOF/D-02JUL05JUL/QTC-CANN TJQ/SOF/D-02JUL05JUL/QVP-BA TJN/SOF/D-01JUL31JUL TJT/ TK-4510000300

PROFILE MODE: Enter into profile mode …………………..…….……………………… Profile ignore and redisplay…………………………………………… Profile ignore and exit profile mode………………………………… Profile mode exit ……………………………………………………… Profile end and redisplay profile……………………………………… Profile End and exit profile……………………………………………

PM PIR PIE PME PER PEE

CREATE PROFILE: Create Company Profile .…………………………………………… Create traveler Profile .…………………………………………… Add phone field ……………………………………………………… Add e-mail address………………………………………………… Add contact number, but don’t send to Airline………………… Add Fax number…………………………………………………… Add mailing Address……………………………………………… Add Billing Address…………………………………………………

PCN/WORLD BANK NM1ALNASAR/KHALIFA MR AP DOH 4667579-B APE- [email protected] APX- DOH 5567656 APF- QA54545454 AM 94-D RING ROAD, QATAR, DOHA AB 94-D RING ROAD, QATAR, DOHA

CREATE PROFILE FROM PNR: Create traveler Profile with first PNR name field .…………… Create Company Profile………………………………………… Create traveler Profile associated to a company .…………… Element 1,4 and 9 through 12……………………………………

PC/ -1 PC/ WORLD BANK PC/ WORLD BANK -1 PC/ -1,4,9-12

UPDATE PROFILE: Update traveler from displayed PNR, name 1 .………………… Update profile with PNR elements 5 – 7 and 12 .……………… Update profile except lines 5 – and 10 - 12 .……………………

PU/ -1 PU/ -1, 5-7,12 PU/ -1, X5, 10-12

MODIFY PROFILE : Modify phone field, line 5……………………………………………

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5/ DOH 4656567 B

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GA ALTEA QUICK REFERENCE DISPLAY PROFILE : Display company profile……………………………………………… Display traveler profile……………………………………………… All travelers associated to a specific company…………………… Separate traveler from merged profile……………………………… Separate company from merged profile…………………………… List of all companies…………………………………………………… List of all travelers with associated companies…………………… PNRs created from a specific profile…………………………………

PDN / WORLD BANK PDN / - ALNASAR/KHALIFA PLT // WORLD BANK PDT PDC PLC PLT RTU

CANCEL PROFILE : Cancel displayed profile……………………………………………… Confirm deletion after PX entry……………………………………… Ignore deletion after PX entry…………………………………………

PX PE PI

REACTIVATE CANCELLED PROFILE : Display deactivated profile list………………………………………… Display profile from list on line 3…………………………………….. Reactivate displayed profile…………………………………………… Confirm reactivate display profile……………………………………

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PLX PD3 PR PE

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PT. Garuda Indonesia (Persero), Tbk. Branch Office Surabaya Telp. 031-5321640, Fax: 031-5457747 E-mail: [email protected]

General Reservation and Ticketing Rules Dear partner, We would like to informed you to be aware of the code of conduct in making reservation and ticketing on Garuda flights through our reservation system or Global Distribution System (GDS) that will effect in reducing distribution costs. All reservation and ticketing must adhere to the following rules : 1. NON IATA Member Travel Agent Non IATA Member (Sub Agent) allowed for reservation only and not allowed to do ticketing. Ticketing must be served and ticketed through Garuda Indonesia Sales Office or IATA Member Travel Agent.. 2. Impossible/Illogical Booking Garuda does not allow travel agent to hold more than one reservation for the same passenger to travel on or about the same date to one or more destination where the passenger will be able to use only one reservation. 3. Duplicate /Multiple Booking Duplicate or multiple bookings for the same time frame where it is not possible for the passenger to travel simultaneously is prohibited, including :  Duplicate/multiple reservations within Passenger Name Record (PNR) or across PNRs for the same route.  Duplicate/multiple reservations for the same passenger regardless of flight number, class, date of traveling and booking status. 4. Excessive Booking and Cancelling Frequent booking and cancelling in many transactions (PNRs) is prohibited. 5. Churn Travel agent is not allowed to do rebooking and cancelling of the same or different flight, class, date, or route in one PNR at agent’s desire to extend the ticketing time limit or to hold seat inventory and for any other reasons. 6. Unwanted/Cancelled/Inactive Segment Travel agent must check and monitor the queue regularly in order to remove all unwanted/cancelled/inactive segments at least 25 hours prior to flight departure time. 7. Waitlist Segment Travel agent is allowed to make only two waitlist segments in one PNR.  All waitlist segments must be cancelled from active PNR at least 25 hours prior to flight departure time.  Unwanted waitlist segment must be cancelled promptly 8. Passive Segments All passive booking/segment and ticketing are not allowed. Travel agent must use the same GDS to book segment and issue ticket. 9. Open Flight Open flight is not allowed. 14

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PT. Garuda Indonesia (Persero), Tbk. Branch Office Surabaya Telp. 031-5321640, Fax: 031-5457747 E-mail: [email protected]

10. Unticketed Travel agent must issue ticket for any reservations created or provide the ticket number. 11. False Class, City-pair, Flight or Transaction date Booking with false class, city-pair, flight or transaction date is not allowed and will be considered as misconduct. 12. Fictitious Booking (False Name) Travel agent must never create active booking with fictitious name e.g. AAA/MR, BBB/MR, MICKEY/MOUSEMR etc. Reservation should only be made upon passenger’s request with the intention to travel and issue ticket. 13. Training/Test Bookings Creating PNR(s) for training and testing purposes must be in training mode instead of production mode. PENALTY Failure to comply with those mentioned above will cause travel agent to pay penalty or deletion of userid/sign-in.

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